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Korean Air KE 071: 02/2013: ICN-YVR: << First >>  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Posted (1 year 9 months 2 days 9 hours ago) and read 23090 times:

Feedback always appreciated.


http://i90.photobucket.com/albums/k251/abrelosojosnow/KE71/25ddb974-bbbb-4347-985e-d5a787ba3385.jpg

I > Background:
I decided to spend some time with a friend who was leaving Korea after completing a 5 year expat contract with an American investment bank. After his crazy “despedida”, it was time to make the long trek back to Caracas. Korean Air has extremely cheap flights in First Class filed for Miami and my “angel” (travel agency in CCS) was able to get me a ICN-YVR-LAX-MIA flight. Interestingly, the 380’s on the ICN-LAX are not allowed under this deal.

I believe this is the first First Class report on Korean Air on the ICN-YVR flight.

II > Pre-Flight:

a) Before Airport:
Incheon based Korean Air, is both the flag carrier and the largest airline of South Korea. Korean Air's international passenger division and related subsidiary cargo division together serve 130 cities in 45 countries, while its domestic division serves 20 destinations. It is among the top 20 airlines in the world in terms of passengers carried and is also the top-ranked international cargo airline. One of the anchor airlines for SkyTeam in Asia, it has been able to transform its shoddy poor safety image to become a key part of Incheon’s success as a transfer hub to North Asia, and parts of South East Asia.

As I mentioned, booking was done on through my travel agent in Caracas. After giving her my credit card details, I had my tickets in no time. Like Swiss, Korean Air has a policy that you cannot access your tickets online without a Korean Air account number – something I found a little annoying. So while www.koreanair.com might be an exemplary site, without a KE number, one cannot do anything with the reservation. I personally find this very annoying.



b) At Airport:
Incheon is one of the nicest airports out there, including my new favorite airport train station. Unlike other Asian carrier hub airports, KE’s First Class check-in area did not have much pomp. However, it was empty, and I was quickly able to check-in to my flight with the courteous agents. In keeping with this “moderated” experience, there were no special lines for Premium customers either at immigration or security. Thankfully, ICN is extremely efficient, and I was airside within a matter of minutes.

Korean Air’s First Class Lounge was my next stop. Again, like the entire FCL experience thus far, it was highly subdued affair. Regular course of food and beverages were offered; the lounge had WiFi, some reclining chairs, and a nice shower space. I did not find it that different from their Business Class Lounge – except, it was quieter, and I did not have to jostle for space. So far, the entire experience felt more like flying a U.S. carrier F than something on an Asian carrier.

Around 1735 (60 minutes prior to the new departure time), I made my way to the gate where people had begun milling around. Boarding started 45 minutes prior to departure, and there was no special announcement for First Class – again, very unlike other Asian carriers. In another departure, the gate agent did not acknowledge me by name of thank me for my business. I am not saying all this to sound entitled – more to highlight the procedural difference with FCL on almost all Asian carriers.

Upon entering the aircraft, you get a sense of space in the FCL layout with the odd shaped Star-Trek like TV’s standing out. The purser walked me to my seat and introduced me to one of the FA’s who would look after me. Of the 8 seats, 3 of them were taken. However, I was the only revenue passenger with 2 pilots occupying the other seats in row 1.

Soon afterwards, the crew came by with a bottle of champagne and some newspaper offerings as the excitement of a long haul F flight began to realize.

Airport - External:

(Incheon Airport)

*

*

*


Check-in:

(Special First Class Area – nothing special / no fast track anything @ airport)


Airport - Internal:

(Pre-Security @ ICN – one of the nicest airports out there)


(FIDS)


(Post-Security @ ICN)

*

*


Scenes of the tarmac:


*

*

*

*


Lounge

(Korean Air First Lounge – didn’t think it was super “First”)

*

*

*
(Well stocked shower)

*

*
(Relax area)

*


Boarding & Gate Area:


(There are a lot of wrongs here – first, the whole skin whitening thing is just creepy)

*

*


III> In-Flight:

a) Service Schedule + Impressions:
On the ground:

+ Pre-take off drink (I had champagne; interestingly no amuse-bouche)
+ Headphones distributed
+ Pajamas distributed (After a request by me)
+ Amenity kits distributed
+ Menu and newspapers/magazines distributed
+ Seat already had slippers to wear

In the air:

+ Hot towels
+ Dinner service
+ Hot towels
+ Pre-arrival breakfast service

b) Aircraft + Seats:
In general, I am a fan of Korean’s livery, and I think it still looks good in her 772’s. Inside the aircraft, the 8 passenger First Class cabin has an openness to it which is nice. There is plenty of space which makes it a good contrast to the generally crowded Business Class cabin that I find on KE’s layout. However, the use of pastel green to contrast with an older generation off-white cabin interior was a little too bland for my liking and just felt tired. The seat itself is very nice and folds into some very comfortable lounge positions, and a very smooth flat bed. There is enough areas to store one’s stuff and intuitive controls. However, the overall concept felt a generation behind, and I did not appreciate the lack of privacy. In FCL, this is a key requirement, and most surveys (outside LX/LH management) confirm the same. One thing to note was the lack of turn-down service in FCL.

Aircraft:
(I just love Korean’s very distinct livery)


Views from Aircraft:

(Korean comes in all sizes …)


General Seat Views + Seat Legroom


*

(What greets you)


(Legroom)


(Around Seat)

*

*

*

*


(Controls)


(Blanket +)


Seat Recline + Angle View:

(No Turn-Down service + Cheap Blankets)


(Angle view)

*


Cabin:


*


(Bathroom)




c) Meal + Beverage:
Korean Air’s menu cards distinctly feel Business-like and I am a little jaded to appreciate stuff like “from the eco-pure island of Jeju … a taste of health in the sky” language.

Soon after take-off, the attendant dedicated to my side comes and asks me of my drink of choice. I reply with a Kir Royale and she looks a bit confused. As she fumbles to figure out what that is, I point to the menu and instantly she lights up. This points to crew who rote the menu, but don’t really know what it means. Not a good impression in FCL. Accompanying my drink is an interesting combination of marinated apple slice with ham and garlic cream cheese, which just did not sit well with my drink of choice.

Main dinner begins with a combination appetizer including delicious eggplant with tapioca, a really nice succulent Alaska king crab, and very smooth shiitake mushroom. The KE crew presented them all very elegantly, and I thoroughly enjoyed the flair in display. After the appetizer, came a very yummy yellow bell pepper puree soup (over the Korean porridge), and I skipped the salad.

Flying on Korean Air means there is always the choice of “Bibimpap”, but I was also delighted that a particular man had listened to my constant whining and introduced an alternate Korean fare by having some “Bulgogi”. Other options included the Western farm-house chicken and the stir-fried prawn. After giving much thought to the prawn, I decided for the Bibimpap. Now, this is usually offered in all classes of service on Korean and I have not quite figured out what the difference is – except portions and the accompanying side dishes. Predictably, it was delicious and I drowned the entire affair rather quickly over a few more glasses of Kir Royales.

Now, the overall Korean meal was finished off with a rather mediocre tiramisu/icre-cream dessert. I really did not understand it. With a Korean meal, couldn’t Korean have made more of an effort? Also, having no other option besides seasonal fruit was lame.

Finally, while there was an option of quiche, scrambled eggs, and Korean soup, I was feeling stuffed and stuck to a croissant, some fresh fruit, and a little yoghurt.

(Menu – with misleading number of champagne – only 1 is stocked)

*

*

*

*

*

*


(Pre-departure: Opened after showing me bottle)


(Dinner Service)

*

*
(Lots of meal service at seat)

*

*

*

*
(My customary port w/ dessert)


(Breakfast)




[Edited 2013-03-24 14:47:33]


Live, and let live.
38 replies: All unread, showing first 25:
 
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 1, posted (1 year 9 months 2 days 9 hours ago) and read 23438 times:

d) Inflight Entertainment:
As you get on board, you are offered a wide variety of magazines and newspapers. The actual collection was rather impressive and I am always happy to receive the staple English IHT or FT.

Korean Air’s IFE is probably a generation behind. While the actual hardware is not bad – highlighted by funky shaped TV, the quality of the screen is not as good as it can be. Also, I found the TV to be a tad too small for the distance it was located from the seat as I sometimes strained to see some of the writings on the screen during my subtitled movie. Of course, it could also be my eyesight …

Content on KE’s IFE was not as good as it could be, with a rather limited collection of movies and TV programs. Again, above average, but not anything that will be winning any kinds of awards. Thankfully, unlike the shabby headphones offered in JCL on Korean Air, the FCL ones were true premium noise cancelling ones that ensured that I could listen to my movie programming with joy.

Finally, KE’s inflight magazine continues to be great with the right combination of articles and airline information pieces, and with the right balance of English and Korean.

(KE IFE)

*
(Far off screen)

*

*

*

*

*

*

*
(Connections & Routing)

*
(Random airlines of SkyTeam)


(Magazines + Newspapers)
NONE

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
I have always found Korean Air crew – especially in premium cabins, to be super attentive. This flight was no different. They were always at your beck and call and would check up on me with precision timing. Being the only revenue guest certainly helped towards this as well. My champagne glass was never empty, and I could see them walk the cabin to see if there is anything they could bring pro-actively. Unfailingly polite, no request was too big. Having said that, they embodied a certain shy-Korean charm to them, which coupled with the language barrier, meant that you never truly connected with them. I guess that is fine. Not every airline needs to have witty crewmember that have the ability to charm you off your feet. However, I did question how much of it is genuine – and how much is rehearsed. One thing for KE management though – English must be improved. I was surprised when she did not understand the champagne cocktail I wanted, and a few of them struggled to hold basic conversations. Ok, their English was not as bad as say crew on Latin airlines, but still, a long way to go.

IV> Post-Flight:
While I generally like Vancouver airport, which infuses practical painless experience with indigenous Canadian design, I keep being disappointed at how rude the Canadian CBSA Officers are. They were yelling at an Asian family who clearly did not have the best grasp of English, and I was grilled about my “consulting” and whether I was there to work. Now clearly these officers are smarter than that and can figure out from my passport and my connecting boarding pass, that I had other intentions. Why does this happen only at YVR? Perhaps, the Canadians can shed some more light. Usually, at YUL, CBSA is unfailing polite. In YYC, they are confused with my travel pattern. At YVR, they are just rude.

Anyways, 20 minutes after queuing up for immigration, I was airside to have a quick cup of coffee at my favourite Tim Horton’s before the onward flight to LAX.

(Hello YVR! – can someone tell me what is it doing here?)


V> Impressions + Scores:
In any other continent, Korean Air would be considered a benchmark on which others could be measured. For example, if Korean Air were in Latin America, it would undoubtedly be the best airline. However, geography means Korean Air is in Asia, and in comparison with its Asian cohorts, Korean Air is just above average. It is not as if KE does anything wrong. It’s First Class seats are full flat and nice enough; meal is decent enough; IFE keeps you entertained; and the crew are unfailing polite. However, it misses that “extra step” that ensures an airline is memorable, and one that “even other airlines talk about”. First Class should be refined, and a step above Business. On the ground, there was nothing extraordinary about KE with no specific lanes or award winning lounges. On the air, the hardware could be improved. I wasn’t a huge fan of the super open seat; the IFE screen and content could both have been improved; and, the meal service was just not refined enough for FCL. While the crew were unfailing polite and went above and beyond, service was robotic and lacked a certain sense of warmth. Their lack of English skills did not help either.

Don’t get me wrong. Korean Air is a good airline. It is just not a great airline. When benchmarked against most carriers in the world, it would be a privilege to fly them. However, when you compete with ANA, JAL, Asiana, Cathay, Thai, Singapore, and Jet, you must be on you’re A-Game. I would of course fly Korean, and would even seek them out for the right price. Overall, one thumb up.



So how did KE stack up with the rest of the competition?



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): NRT-FUK-BOM: 12/2011

8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): 8.60: SWISS **FIRST** (142): ZRH-YUL: 07/2012
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.91: KOREAN AIR ***FIRST*** (143): 02/2013
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): YEG-LHR: 06/2011
7.52: LUFTHANSA **FIRST** (141): BLR-FRA: 05/2012
7.46: LAN (55): 7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.36: Turkish Airlines (134): IST-LAX: 10/2011
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: South African (140): JNB-PER: 02/2012
6.93: Lufthansa (139): ASM-JED-FRA: 02/2012
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.74: Air Asia (136): VTE-KUL: 12/2011
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.96: Maldivian (137): MLE-TRV: 12/2011
6.96: Lao Airlines (135): VTE-KUL: 12/2011
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.54: Buffalo (138): YZF-YXY: 10/2007
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(KE Amenity Kit – I love the hand crème)

*
(Pajamas: had weird writings)

*

*
(Slippers: Nice quality – forgot to take picture)


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”






[Edited 2013-03-24 14:00:37]


Live, and let live.
User currently offlinedebonair From Germany, joined Jan 2004, 2468 posts, RR: 4
Reply 2, posted (1 year 9 months 2 days 8 hours ago) and read 22962 times:

Nice TR as always...

Quoting abrelosojos (Thread starter):
It’s First Class seats are full flat and nice enough

I think, like especially Lufthansa, it is not easy to have so many different cabin layouts; in

First Class: First Class Kosmo Suites, First Class Kosmo Sleeper Seat, First Class Sleeper Seat
Business Class: Prestige Sleeper Seat, Prestige Plus Seat


User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 3, posted (1 year 9 months 2 days 8 hours ago) and read 22858 times:
Support Airliners.net - become a First Class Member!

I always love reading trip reports of Korean Air, and I especially love reading your reports throughout the years - so, thank you very much!!!

Either my laptop is not loading meal photos, or maybe you forgot to upload them? It's not like you! lol!!!! =]

Regarding meals, I find KE to offer delicious meals and I am always keen to order the Seafood Soup Option for Breakfast. It's always amazing, consistently balanced, and properly presented. I always die for their congee in the lounge; pretty basic, I know. =]

As far as lounges are concerned, I agree with your observation as I have used both KAL First and Prestige Lounges at ICN and I really do not notice much difference sans space. (Love KLM Crown lounges, btw) I wish the smoking rooms were larger as a 7 chair smokers room within a narrow space is quite unpleasant... as if I need any more anxiety in my life. I digress.

I also have to agree with you regarding the space in Prestige as somewhat crowded. I usually fly in Prestige between ICN and NRT quite often, so what I usually do after breakfast and heavy soju/sake, I recline into sleep mode and stare at the ceiling and the crowd feeling disappears (along with my anxiety)... see a pattern? lol!!!!

Again, thank you for being the most valued Trip Reporter on this website in my humble opinion!

Bon Voyage,

AirAfreak

P.S. - I would love to see an Air Koryo Trip Report in your version. I'm not trying to tell you how to spend your money, but please do it anyway for my own selfish needs! jajajajajajajaja! Gracias! Ciao! =]



Do you lead an Intercontinental life?
User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 4, posted (1 year 9 months 2 days 8 hours ago) and read 22777 times:

Hi Alex!

Another Great report! Really enjoyed reading it.
I could not see any photos of the meal. I am guessing you either forgot to upload them or you decided not to eat on this flight. By looking at the pictures the Lounge does look too good. I mean it does not look first class standards..Most carriers have better lounges for first class passengers..Also I am not a big fan of the KE colors and I think the A380 looks rather bad in there colors..Seats look fine ( not the best ) and indeed that blanket looks bad. I got a better blanket travelling J on Lh.
IFE looks decent but I am sure they ll be upgrading that soon.

Overall a good report,but I dont think I am going to give KE my business anytime soon.

Once again thanks for the report and well done!!

Cheers

Pradat



Be the change you want to see in the world- M.K.Gandhi
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 5, posted (1 year 9 months 2 days 8 hours ago) and read 22772 times:

Quoting debonair (Reply 2):
Nice TR as always...

= Thanks mate.

Quoting debonair (Reply 2):
Quoting abrelosojos (Thread starter):
It’s First Class seats are full flat and nice enough

I think, like especially Lufthansa, it is not easy to have so many different cabin layouts; in

First Class: First Class Kosmo Suites, First Class Kosmo Sleeper Seat, First Class Sleeper Seat
Business Class: Prestige Sleeper Seat, Prestige Plus Seat

= I agree. It is super annoying. I never quite know which seat I will take, and that does not make me happy. Does anyone know if the 772 will go through a cabin reconfiguration program?

Quoting AirAfreak (Reply 3):

I always love reading trip reports of Korean Air, and I especially love reading your reports throughout the years - so, thank you very much!!!

= Thanks for the kind words, and you're welcome.

Quoting AirAfreak (Reply 3):
Either my laptop is not loading meal photos, or maybe you forgot to upload them? It's not like you! lol!!!! =]

= Not your laptop. A.Net is having strange issues. Can you check and see if you can see them now?

Quoting AirAfreak (Reply 3):
Regarding meals, I find KE to offer delicious meals and I am always keen to order the Seafood Soup Option for Breakfast. It's always amazing, consistently balanced, and properly presented. I always die for their congee in the lounge; pretty basic, I know. =]

= I am flying them from LHR next week and must take your advice on this one.

Quoting AirAfreak (Reply 3):
As far as lounges are concerned, I agree with your observation as I have used both KAL First and Prestige Lounges at ICN and I really do not notice much difference sans space. (Love KLM Crown lounges, btw) I wish the smoking rooms were larger as a 7 chair smokers room within a narrow space is quite unpleasant... as if I need any more anxiety in my life. I digress.

= Haha. You're quite particular. I have never smoked, so cannot talk about this one.

Quoting AirAfreak (Reply 3):
I also have to agree with you regarding the space in Prestige as somewhat crowded. I usually fly in Prestige between ICN and NRT quite often, so what I usually do after breakfast and heavy soju/sake, I recline into sleep mode and stare at the ceiling and the crowd feeling disappears (along with my anxiety)... see a pattern? lol!!!!

= Yes. You need to get l***   ... just kidding.

Quoting AirAfreak (Reply 3):
Again, thank you for being the most valued Trip Reporter on this website in my humble opinion!

= Man, you're way too kind.

Quoting AirAfreak (Reply 3):
Bon Voyage,

AirAfreak

P.S. - I would love to see an Air Koryo Trip Report in your version. I'm not trying to tell you how to spend your money, but please do it anyway for my own selfish needs! jajajajajajajaja! Gracias! Ciao! =]

= Haha. Your selfish needs were answered a few years back:

Air Koryo JS 222: 12/APR/10: PEK-FNJ: Y Cabin (by abrelosojos Jul 9 2010 in Trip Reports)

Saludos,
Alex



Live, and let live.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5947 posts, RR: 11
Reply 6, posted (1 year 9 months 2 days 7 hours ago) and read 22507 times:

As always, fantastic trip report.
I appreciate your critical eye, even in the forward most class of service. Looks like a mediocre ground experience, followed by a pretty great onboard experience, with a couple of oversights.
Alas, it's not SQ...


User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 7, posted (1 year 9 months 2 days 7 hours ago) and read 22468 times:

Quoting planiac787 (Reply 4):
I could not see any photos of the meal. I am guessing you either forgot to upload them or you decided not to eat on this flight. By looking at the pictures the Lounge does look too good. I mean it does not look first class standards..Most carriers have better lounges for first class passengers..Also I am not a big fan of the KE colors and I think the A380 looks rather bad in there colors..Seats look fine ( not the best ) and indeed that blanket looks bad. I got a better blanket travelling J on Lh.
IFE looks decent but I am sure they ll be upgrading that soon.

= Thanks for stopping by. Oh no ... I ate  . Can you please tell me if you can see the meal/beverage section now? An entire section seems to have been missed.

Quoting AA737-823 (Reply 6):
As always, fantastic trip report.
I appreciate your critical eye, even in the forward most class of service. Looks like a mediocre ground experience, followed by a pretty great onboard experience, with a couple of oversights.
Alas, it's not SQ...

= Thanks for the comments. SQ may be redeeming themselves in my book.

Saludos,
Alex



Live, and let live.
User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 8, posted (1 year 9 months 2 days 6 hours ago) and read 22421 times:
Support Airliners.net - become a First Class Member!

= Not your laptop. A.Net is having strange issues. Can you check and see if you can see them now?

*** I see them now, thankfully. I'm starving now. And what a waste of a fruit dish. It's better if the crew made a nice sangriaaaaaaaah... yum!

Quoting AirAfreak (Reply 3):
Regarding meals, I find KE to offer delicious meals and I am always keen to order the Seafood Soup Option for Breakfast. It's always amazing, consistently balanced, and properly presented. I always die for their congee in the lounge; pretty basic, I know. =]

= I am flying them from LHR next week and must take your advice on this one.

*** It's truly delicious... all of the 'Ji-gae' (soup) options are really delicious. The broth is always delicate and tasty! Also take note, I would suggest adding the steamed rice to the broth. You will just die at the heartiness of a perfect breakfast!!!

Quoting AirAfreak (Reply 3):
As far as lounges are concerned, I agree with your observation as I have used both KAL First and Prestige Lounges at ICN and I really do not notice much difference sans space. (Love KLM Crown lounges, btw) I wish the smoking rooms were larger as a 7 chair smokers room within a narrow space is quite unpleasant... as if I need any more anxiety in my life. I digress.

= Haha. You're quite particular. I have never smoked, so cannot talk about this one.

*** Smoking is good for you! Try it! Kidding. I can never forget that very first morning I stepped into that little smoking room inside the Prestige Lounge. While I was pulling out my cigarettes and then lighting one, my eyes were locked on those 7 chairs. Seven chairs! I mean, really?!!!! And suddenly, I thought about the airside Terminal 6 smoking lounge across from the Presidents Club that was locked permanently at LAX. I digress. Again.

Quoting AirAfreak (Reply 3):
I also have to agree with you regarding the space in Prestige as somewhat crowded. I usually fly in Prestige between ICN and NRT quite often, so what I usually do after breakfast and heavy soju/sake, I recline into sleep mode and stare at the ceiling and the crowd feeling disappears (along with my anxiety)... see a pattern? lol!!!!

= Yes. You need to get l*** ... just kidding.

*** Insert l*** 'more often' and add about 4 shots of Case Noble Tequila!

Quoting AirAfreak (Reply 3):
Again, thank you for being the most valued Trip Reporter on this website in my humble opinion!

= Man, you're way too kind.

*** Every Trip Report should be of your standard because I have lost valuable minutes of my life that I will never have back due to half-a** summaries. Trip Reports should be composed with detailed photos to visually capture an audience and draw you into the experience. For example, I associate fog with London/Heathrow. Unless I see a photo of sun and fine cuisine, I will never associate those words with London. No offense to anyone on here, but it's the brutal truth. Okay, I totally took that way too overboard, but I don't want you to think I was blowing smoke up your "you-know-what" but to project a genuine compliment to your hard work.

P.S. - I would love to see an Air Koryo Trip Report in your version. I'm not trying to tell you how to spend your money, but please do it anyway for my own selfish needs! jajajajajajajaja! Gracias! Ciao! =]

= Haha. Your selfish needs were answered a few years back:

*** You know, I had a feeling you completed one at the very moment I submitted my reply. Thanks again!!!!



Do you lead an Intercontinental life?
User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 9, posted (1 year 9 months 2 days 2 hours ago) and read 21981 times:

Thanks for this interesting trip report!

Korean Air seems to have an "exaggerated" belief on how great the airline actually is. So they have three categories of first class fare, and they market their A380 first class separate (R... I think) and their suit seats (the one you traveled on as something different) and the subpar regional first class seat. I basically think Korean Air will be better off by admitting it is not SQ and upselling their first class seats is plain silly. The menus are same, and everything including amenity kit and pajama are the same. But on the A380s, you get a turndown service with better duvet blanket. But I am really surprised that 777s do not have that service. But then Vancouver is possibly a low yield market for KE.

However the flight attendants are very attentive, despite their limited English speaking skill. In terms of them being genuine, it is difficult to gauge. In the end, they are selling us "emotional labor" and if they go into "deep acting," it is fine, but I am fine as long as they try to smile. After flying MH this past week, KE F/A genuinely are very good but we have to remember that Koreans are very conservative and more reserved than other Asian countries.

About YVR CBP, I got my NEXUS card and was very happy about this decision. I got have saved some money but just going Global Entry, but the extra hassle of getting NEXUS card is worth it. But then if I have to be honest that I avoid Canada especially YVR because of previous sour experiences. I really like Canada as a country and most people are friendly, but those CBP make me hesitate to plan any reunions or big family functions in Vancouver.

Anyway, thanks again for the trip report!

Carfield


User currently offlinekiramakora From Argentina, joined Aug 2006, 549 posts, RR: 0
Reply 10, posted (1 year 9 months 2 days 1 hour ago) and read 21781 times:

Thank you for another comprehensive and well documented report. You certainly are the best trip and most diverse and most prolific trip reporter!

Korean Air does not seem to warrant a premium for First Class.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 11, posted (1 year 9 months 2 days ago) and read 21712 times:

Quoting AirAfreak (Reply 8):
*** I see them now, thankfully. I'm starving now. And what a waste of a fruit dish. It's better if the crew made a nice sangriaaaaaaaah... yum!

= LOL. I can just wait to see the impression on the conservative KE crew when I ask this.

Quoting AirAfreak (Reply 8):
*** It's truly delicious... all of the 'Ji-gae' (soup) options are really delicious. The broth is always delicate and tasty! Also take note, I would suggest adding the steamed rice to the broth. You will just die at the heartiness of a perfect breakfast!!!

= Noted. I will keep it in mind.

Quoting AirAfreak (Reply 8):
*** Insert l*** 'more often' and add about 4 shots of Case Noble Tequila!

= Right now, you and I both  . Am on with really annoying clients.

Quoting AirAfreak (Reply 8):
*** Every Trip Report should be of your standard because I have lost valuable minutes of my life that I will never have back due to half-a** summaries. Trip Reports should be composed with detailed photos to visually capture an audience and draw you into the experience. For example, I associate fog with London/Heathrow. Unless I see a photo of sun and fine cuisine, I will never associate those words with London. No offense to anyone on here, but it's the brutal truth. Okay, I totally took that way too overboard, but I don't want you to think I was blowing smoke up your "you-know-what" but to project a genuine compliment to your hard work.

= Haha. Thanks a lot again man. I do appreciate it.

Quoting AirAfreak (Reply 8):
*** You know, I had a feeling you completed one at the very moment I submitted my reply. Thanks again!!!!

= LOL. The world revolves around you   ... check it out and let me know what you think BTW.

Quoting AirAfreak (Reply 8):
Love thy neighbor, Hate thy Economy Class Seat.

= This is how tired I am. I read "THY" as Turkish Airlines.

Quoting Carfield (Reply 9):
Korean Air seems to have an "exaggerated" belief on how great the airline actually is. So they have three categories of first class fare, and they market their A380 first class separate (R... I think) and their suit seats (the one you traveled on as something different) and the subpar regional first class seat. I basically think Korean Air will be better off by admitting it is not SQ and upselling their first class seats is plain silly. The menus are same, and everything including amenity kit and pajama are the same. But on the A380s, you get a turndown service with better duvet blanket. But I am really surprised that 777s do not have that service. But then Vancouver is possibly a low yield market for KE.

= Ya. It is so annoying. Your explanation on YVR makes sense. It is an extremely low yielding destination ... from many parts of the world! As mentioned, my flight only had me as a revenue pax.

Quoting Carfield (Reply 9):
However the flight attendants are very attentive, despite their limited English speaking skill. In terms of them being genuine, it is difficult to gauge. In the end, they are selling us "emotional labor" and if they go into "deep acting," it is fine, but I am fine as long as they try to smile. After flying MH this past week, KE F/A genuinely are very good but we have to remember that Koreans are very conservative and more reserved than other Asian countries.

= This is accurate. They were unfailing polite. BTW, what happened to you on MH? I usually have found their crew good ... except one hilarious incident back in 2003.

Quoting Carfield (Reply 9):
About YVR CBP, I got my NEXUS card and was very happy about this decision. I got have saved some money but just going Global Entry, but the extra hassle of getting NEXUS card is worth it. But then if I have to be honest that I avoid Canada especially YVR because of previous sour experiences. I really like Canada as a country and most people are friendly, but those CBP make me hesitate to plan any reunions or big family functions in Vancouver.

Anyway, thanks again for the trip report!

Carfield

= I am glad I am not the only one who thinks YVR CBP is rude.

Quoting kiramakora (Reply 10):

Thank you for another comprehensive and well documented report. You certainly are the best trip and most diverse and most prolific trip reporter!

Korean Air does not seem to warrant a premium for First Class.

= Thanks for the nice words and for stopping by.

Saludos,
Alex



Live, and let live.
User currently offlineHOONS90 From Canada, joined Aug 2001, 3078 posts, RR: 52
Reply 12, posted (1 year 9 months 2 days ago) and read 21694 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Thanks for the great report!

Unfortunately it looks like your flight was operated by a 777 with the older F class seats. Those seats are fitted on the 9 772s that were delivered between 2005 and 2008. In 2009, a new F product similar to the one on SQ's 77W was introduced and fitted on the other 9 772s that are older.

The 772s with the new seats are used almost exclusively to SEA, SFO, LAS, IAD, IST, LHR, SIN as well as certain regional destinatons such as KIX, NGO and PVG.

With regards to staff temperament at KE, I see it as a reflection of the disciplined and confucian atmosphere of many large Korean firms. Korean Air is a very bureaucratic airline with a strong emphasis on procedures and policy, and I find that staff are trained to deal with situations very methodologically. This is coming from my personal past experience working at one of their outstations. I see it as one of KE's biggest flaws, but alas I don't think it will change unless Korean corporate culture as a whole changes.

Also, I do find quite a few of their premium class (and economy class) clientele (mostly Korean originating) to be rather "stuck up" and thus I can see how a more casual approach to service could rub them the wrong way.

[Edited 2013-03-24 22:30:16]


The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently onlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1041 posts, RR: 34
Reply 13, posted (1 year 9 months 2 days ago) and read 21667 times:
Support Airliners.net - become a First Class Member!

Ia Orana !

Concerning the French Air Force A340, when they are in YVR it usually means that it is either on its way to Tahiti or coming back from Tahiti.
The transit for the military personnel is easier thru Canada than thru LAX...



Ia Maitai to tatou tere !
User currently offlineHOONS90 From Canada, joined Aug 2001, 3078 posts, RR: 52
Reply 14, posted (1 year 9 months 2 days ago) and read 21643 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting Carfield (Reply 9):
Korean Air seems to have an "exaggerated" belief on how great the airline actually is. So they have three categories of first class fare, and they market their A380 first class separate (R... I think) and their suit seats (the one you traveled on as something different) and the subpar regional first class seat. I basically think Korean Air will be better off by admitting it is not SQ and upselling their first class seats

The Gangnam folks continue to pay for it, so KE will continue to charge high fares. The price gouging isn't unique to First class either. It happens in C and Y as well, especially if your destination is Seoul. That's why I haven't spent a single dime on KE for 7 years and counting.

[Edited 2013-03-24 22:45:06]


The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 15, posted (1 year 9 months 2 days ago) and read 21618 times:

Quoting HOONS90 (Reply 12):
Thanks for the great report!

= Thanks. Always great to have the regional expert give their views as I learn so much from you guys.

Quoting HOONS90 (Reply 12):
Unfortunately it looks like your flight was operated by a 777 with the older F class seats. Those seats are fitted on the 9 772s that were delivered between 2005 and 2008. In 2009, a new F product similar to the one on SQ's 77W was introduced and fitted on the other 9 772s that are older.

= Yes. But, I believe YVR is pretty low yielding (most of Canada is relatively speaking), so not a surprise. Note BA's 788 destinations and LH exiting FCL service in the area.

Quoting HOONS90 (Reply 12):
The 772s with the new seats are used almost exclusively to SEA, SFO, LAS, IAD, IST, LHR, SIN as well as certain regional destinatons such as KIX, NGO and PVG.

= Do you have any idea why LAS?

Quoting HOONS90 (Reply 12):
With regards to staff temperament at KE, I see it as a reflection of the disciplined and confucian atmosphere of many large Korean firms. Korean Air is a very bureaucratic airline with a strong emphasis on procedures and policy, and I find that staff are trained to deal with situations very methodologically. This is coming from my personal past experience working at one of their outstations. I see it as one of KE's biggest flaws, but alas I don't think it will change unless Korean corporate culture as a whole changes.

= This makes sense, and I totally see it in the approach.

Quoting HOONS90 (Reply 12):
Also, I do find quite a few of their premium class (and economy class) clientele (mostly Korean originating) to be rather "stuck up" and thus I can see how a more casual approach to service could rub them the wrong way.

= Can you please elaborate?

Quoting AF Cabin Crew (Reply 13):
Ia Orana !

Concerning the French Air Force A340, when they are in YVR it usually means that it is either on its way to Tahiti or coming back from Tahiti.
The transit for the military personnel is easier thru Canada than thru LAX...

= Ia Orana! BTW, are you back to being PPT based? I am there for a week in a month, and if you have time, would love to meet up. Am flying down on HA, and then exiting on LA. Very cool routing of LAX-HNL-PPT-SCL-LIM-LAX.

Quoting HOONS90 (Reply 14):
The Gangnam folks continue to pay for it, so KE will continue to charge high fares. The price gouging isn't unique to First class either. It happens in C and Y as well, especially if your destination is Seoul. That's why I haven't spent a single dime on KE for 7 years and counting.

= Curious. Do the Gangnam folks also pay the premium on OZ? Also, where do you spend your dime?

Now, I meet up with my usual friends in Seoul - strangely, only one of them expat - the one leaving. ALL of them are big on Korean and consider Asiana as the second choice. They are surprised to hear that the reputation is reversed in other parts of the world. Thoughts on this?

Thanks a lot for stopping by.

Saludos,
Alex



Live, and let live.
User currently onlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1041 posts, RR: 34
Reply 16, posted (1 year 9 months 1 day 23 hours ago) and read 21570 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 15):
= Ia Orana! BTW, are you back to being PPT based? I am there for a week in a month, and if you have time, would love to meet up. Am flying down on HA, and then exiting on LA. Very cool routing of LAX-HNL-PPT-SCL-LIM-LAX.

Yup I am based in PPT ! We could meet up indeed, just send me an email and we can arrange something !



Ia Maitai to tatou tere !
User currently offlineHOONS90 From Canada, joined Aug 2001, 3078 posts, RR: 52
Reply 17, posted (1 year 9 months 1 day 23 hours ago) and read 21555 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting abrelosojos (Reply 15):
= Thanks. Always great to have the regional expert give their views as I learn so much from you guys.

Thank you!  
Quoting abrelosojos (Reply 15):
= Do you have any idea why LAS?

Surprisingly, now that I looked it up, LAS sees an even more premium-heavy 777-300ER on the route on certain days!
I guess there are a lot of wealthy Korean tourists flying over there willing to pay for the premium classes.

Quoting abrelosojos (Reply 15):
= Can you please elaborate?

I'm mainly speaking from my personal experiences encountering nouveau-riche Koreans in Seoul and abroad, in both professional and non-professional environments. I'm not saying all of them are arrogant, but a lot of them are quite unapproachable and tend to act quite snobby. It's hard to let one's guard down when interacting with them as a customer service person since they tend to have very high expectations for professionalism and politeness.

Quoting abrelosojos (Reply 15):
= Curious. Do the Gangnam folks also pay the premium on OZ? Also, where do you spend your dime?

Now, I meet up with my usual friends in Seoul - strangely, only one of them expat - the one leaving. ALL of them are big on Korean and consider Asiana as the second choice. They are surprised to hear that the reputation is reversed in other parts of the world. Thoughts on this?

From my experience Asiana has the upper hand on reputation for service, but Korean's route network and frequencies blow Asiana's out of the water.

Quoting abrelosojos (Reply 15):
Thanks a lot for stopping by.

Anytime. Thank you for the great reports as usual!  



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineHOONS90 From Canada, joined Aug 2001, 3078 posts, RR: 52
Reply 18, posted (1 year 9 months 1 day 23 hours ago) and read 21541 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Oops. Forgot to answer one of your questions.

Quoting abrelosojos (Reply 15):
Also, where do you spend your dime?

Last time I went to Korea I flew on BA and AY. YYZ-LHR-HEL-ICN and ICN-HEL-YYZ.

I'm going to Korea again in May and flying AA YYZ-ORD-DFW-ICN and vice versa. I'm on the inaugural AA DFW-ICN on May 9th.



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6939 posts, RR: 77
Reply 19, posted (1 year 9 months 1 day 22 hours ago) and read 21372 times:

Hi Alex,

very interesting report about your KE F Class experience. While I'm not a big fan of the colors in the cabin, the food presentation looks really nice.

Quoting abrelosojos (Thread starter):
Korean Air has extremely cheap flights in First Class filed for Miami and my “angel” (travel agency in CCS) was able to get me a ICN-YVR-LAX-MIA flight.

I'm wondering how you define "extremely cheap".

Quoting abrelosojos (Thread starter):
(I just love Korean’s very distinct livery)

Yes, it's one of the best liveries out there.


PH



Nothing's worse than flying the same reg twice!
User currently offlineTheAviator380 From UK - England, joined Feb 2013, 440 posts, RR: 0
Reply 20, posted (1 year 9 months 1 day 22 hours ago) and read 21358 times:

Brilliant TR Alex..you are such a great writer and photos are always so detailed. Lovely. You know what, you and Sam gives me lot of motivation and encouragement when it comes to enjoy my Aviation hobby  

I recently traveled MAN-DXB on A380...I have already started to writing my report..I am hoping to publish it within next week or two as I am still on holiday and little busy too.

I hope we get to see more and more report from you guys.

Cheers.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 21, posted (1 year 9 months 1 day 21 hours ago) and read 21231 times:

Hi A.


Great report about KE's F-class. It looks good. I actually do prefer the wide open seating iso the closed suites.
Ground service does not look any better than J-class indeed. However in the air I do see some differences, catering looks great.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineThe777Man From United States of America, joined Jul 1999, 6672 posts, RR: 55
Reply 22, posted (1 year 9 months 1 day 11 hours ago) and read 20411 times:

Hi Alex !

Thanks for another amazing report with amazing pictures !

Great to see a report on a 777!

ICN is a great airport but it's been almost ten years since I've been there but will have a short transit thru there soon.

Not so impressive with no priority boarding for First class customers.

The seat looks very comfortable and I like the interior colors as well but I can understand the problem with lack of privacy.

Meals look okay but nothing great. I'm not that much for Korean food.

I prefer more engaging crew than what you experienced. This KE crew seems almost like an SQ crew.....I have only two domestic KE flights on 777s from about 15 years ago so my interaction with KE crew is quite limited.

I'm very much looking forward to your next report!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 23, posted (1 year 9 months 1 day 9 hours ago) and read 20218 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 11):
= LOL. I can just wait to see the impression on the conservative KE crew when I ask this.

~ They will be thinking along the lines of "Go to confession!" lol!!!! Very conservative at work until it is time to drink soju and do karaoke!

Quoting abrelosojos (Reply 11):
Right now, you and I both  . Am on with really annoying clients.

~ This will make you become slightly jaded at 33!

Quoting abrelosojos (Reply 11):
This is how tired I am. I read "THY" as Turkish Airlines.

~ A trip to Burke Williams while you are in Los Angeles will do the trick!



Do you lead an Intercontinental life?
User currently offlineadamspotter From Netherlands, joined Feb 2011, 1177 posts, RR: 12
Reply 24, posted (1 year 9 months 1 day 8 hours ago) and read 20184 times:
Support Airliners.net - become a First Class Member!

Amazing report as always!
KE F looks quite nice although I agree with you that they are not as good as their Asian competitors.
On the ground they look mediocre, no priority boarding for F passengers is a no-no IMO. The lounge sounds relaxing but doesn't sound "First Class".

cheers,

Brendan


User currently offlinestipica From Croatia, joined Feb 2011, 427 posts, RR: 8
Reply 25, posted (1 year 9 months 1 day 7 hours ago) and read 20005 times:

Long time! ... hehehheh

again First class !!! ... ok ... ok ... I will read this only because I am in positive A.net spirit   ...

Quoting abrelosojos (Thread starter):
ICN is extremely efficient, and I was airside within a matter of minutes.

so this is the way ... no priority just efficiency for everyone ...sorry I am socialist

Quoting abrelosojos (Thread starter):
I am not saying all this to sound entitled %u2013 more to highlight the procedural difference with FCL on almost all Asian carriers.

yeah right heheheh all those service "lapses" is certainly something related to the Korean culture like HOONS90 emphasizes

Quoting abrelosojos (Thread starter):
There are a lot of wrongs here %u2013 first, the whole skin whitening thing is just creepy

and second ?

Quoting abrelosojos (Thread starter):
I am a fan of Korean%u2019s livery,

certainly I agree ... and uniform are stunning like the overall brand

Quoting abrelosojos (Thread starter):
However, the overall concept felt a generation behind

and it is ...this is very old seats concept and for me not very successful ... but the Korean version looks so cheap and plastic ...old TAM first or Oman business is more than few steps away from them ... but the new A380 seats are much better ... I love the simplicity and coolness that is present in the new interior

Quoting abrelosojos (Thread starter):
I was also delighted that a particular man had listened to my constant whining and introduced an alternate Korean fare by having some %u201CBulgogi%u201D.

hehehehhehe ... I hope he does not read this ... Bibimbap this Bibimbap that ... please can I order a Bibimbap?

Quoting abrelosojos (Thread starter):
Menu %u2013 with misleading number of champagne %u2013 only 1 is stocked

hehehheh one revenue passenger one champagne ...enough for you  
Quoting abrelosojos (Thread starter):
and I was grilled about my %u20e1Cconsulting%u201D and whether I was there to work

canadian passport is not in your collections ??? ... than you must do something and be loyal AC-dian hehe

Quoting AirAfreak (Reply 8):
No offense to anyone on here, but it's the brutal truth

thanks to "the force" that this is just your "brutal truth" ... otherwise The Universe would have been "so systematic and predictable" hhihihih but I still love the human component and diversity of this efficient approach

hmmm so definitely success must be somehow connected with Bibimbap ... hehehhehe
you know ... stipica  



Open your eyes and think
User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 26, posted (1 year 9 months 1 day 3 hours ago) and read 19650 times:
Support Airliners.net - become a First Class Member!

Quoting stipica (Reply 25):
thanks to "the force" that this is just your "brutal truth" ... otherwise The Universe would have been "so systematic and predictable" hhihihih but I still love the human component and diversity of this efficient approach

 

hmmm so definitely success must be somehow connected with Bibimbap ... hehehhehe
you know ... stipica  

I love Bibimbap!!!!!!!



Do you lead an Intercontinental life?
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 27, posted (1 year 9 months 14 hours ago) and read 19256 times:

Quoting The777Man (Reply 22):
Great to see a report on a 777!

= Haha. Thought you'd love it.

Quoting The777Man (Reply 22):
ICN is a great airport but it's been almost ten years since I've been there but will have a short transit thru there soon.

= Remind me again where you are headed.

Quoting The777Man (Reply 22):
Not so impressive with no priority boarding for First class customers.

= I think this was my most unremarkable 3 cabin FCL boarding experience of my life.

Quoting The777Man (Reply 22):
I prefer more engaging crew than what you experienced. This KE crew seems almost like an SQ crew.....I have only two domestic KE flights on 777s from about 15 years ago so my interaction with KE crew is quite limited.

= SQ crew are actually better as even though they try to be friendly, they are being proactive.

Quoting AirAfreak (Reply 23):
~ They will be thinking along the lines of "Go to confession!" lol!!!! Very conservative at work until it is time to drink soju and do karaoke!

= LOL!

Quoting AirAfreak (Reply 23):
~ A trip to Burke Williams while you are in Los Angeles will do the trick!

= I had to look that up. I think you are spoilt  .

Quoting adamspotter (Reply 24):
Amazing report as always!
KE F looks quite nice although I agree with you that they are not as good as their Asian competitors.
On the ground they look mediocre, no priority boarding for F passengers is a no-no IMO. The lounge sounds relaxing but doesn't sound "First Class".

cheers,

Brendan

= Thanks Brendan for stopping by.

Quoting stipica (Reply 25):
again First class !!! ... ok ... ok ... I will read this only because I am in positive A.net spirit   ...

= Wow. You are positive  ? I promise the next one is not FCL, and comes from a VERY exotic country ... 10 points to guess where.

Quoting stipica (Reply 25):
so this is the way ... no priority just efficiency for everyone ...sorry I am socialist

= Comrade Tito would be proud.

Quoting stipica (Reply 25):
and second ?

= Have you seen their perfectly groomed faces?

Quoting stipica (Reply 25):
and it is ...this is very old seats concept and for me not very successful ... but the Korean version looks so cheap and plastic ...old TAM first or Oman business is more than few steps away from them ... but the new A380 seats are much better ... I love the simplicity and coolness that is present in the new interior

= Do you think it is those tacky TV's?

Quoting stipica (Reply 25):
hehehheh one revenue passenger one champagne ...enough for you  

= Yes. I do think I finished a bottle my self. Having said that, I meant 1 champagne type.

Thanks all for stopping by.

Saludos,
Alex



Live, and let live.
User currently offlineThe777Man From United States of America, joined Jul 1999, 6672 posts, RR: 55
Reply 28, posted (1 year 9 months 12 hours ago) and read 19067 times:

Quoting abrelosojos (Reply 27):
Remind me again where you are headed.

Probably BKK-ICN-KIX

Any news on Turkmenistan's 77Ls ? I never received any email from you.....

Thanks !

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2240 posts, RR: 15
Reply 29, posted (1 year 8 months 4 weeks 1 day 11 hours ago) and read 18335 times:

Nice TR. Good to know you're still up and about.

I personally prefer the OZ livery over KE. I'm also more tempted to fly them over Korean.

I truly, truly hate the YVR CPB experience. My personal nightmares have been at the actual border. The idiot agent couldn't seem to understand that I was a college student on my way up north to visit family. He also asked me repeatedly if I was carrying a carton of undeclared cigarettes in my bag. I told him to check it if he didn't believe me (FYI, I am not a smoker in the slightest). Complete asshole on a power trip. Yet, Canadians for some reason seem to be O-K with this type of consistent measure, arguing that it is "to be expected" whereas in the States, it can go either way, which makes it somehow worse?

Either way, sorry to hear about that.

Hope you're well!



next flights: jfk-icn, icn-hkg-bkk-cdg, cdg-phl-msp
User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 30, posted (1 year 8 months 4 weeks 1 day 2 hours ago) and read 17975 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 27):
I had to look that up. I think you are spoilt  .

Next time you are in Los Angeles (if you haven't already left for MIA), drop me an e-mail and I will take you to In-N-Out Burger for lots of afternoon plane spotting! Then you will be spoilt!!!! I would take you to Burke Williams, but I don't know you THAT well. LOL!!!!!!! Just give me at least a week notice so I can arrange some spotting time... I'm working like 7 days each week because these Angelenos are so damn needy!

Bourbon helps.

Bon Voyage,

AirAfreak =]



Do you lead an Intercontinental life?
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 31, posted (1 year 8 months 4 weeks 13 hours ago) and read 17473 times:

Quoting The777Man (Reply 28):
Probably BKK-ICN-KIX

Any news on Turkmenistan's 77Ls ? I never received any email from you.....

Thanks !

The777Man

= Ok. I will email you again.

Quoting IrishAyes (Reply 29):

Nice TR. Good to know you're still up and about.

= Not retired yet. Just being worked like a dog.

Quoting IrishAyes (Reply 29):
I personally prefer the OZ livery over KE. I'm also more tempted to fly them over Korean.

= Are you serious? That nondescript arrow? I used to like the older OZ livery.

Quoting IrishAyes (Reply 29):
I truly, truly hate the YVR CPB experience. My personal nightmares have been at the actual border. The idiot agent couldn't seem to understand that I was a college student on my way up north to visit family. He also asked me repeatedly if I was carrying a carton of undeclared cigarettes in my bag. I told him to check it if he didn't believe me (FYI, I am not a smoker in the slightest). Complete asshole on a power trip. Yet, Canadians for some reason seem to be O-K with this type of consistent measure, arguing that it is "to be expected" whereas in the States, it can go either way, which makes it somehow worse?

= Canadians are an interesting bunch  .

Quoting IrishAyes (Reply 29):
Hope you're well!

= Doing well. I am going with your new BFF on a trip in 3 days.

Quoting AirAfreak (Reply 30):
Next time you are in Los Angeles (if you haven't already left for MIA), drop me an e-mail and I will take you to In-N-Out Burger for lots of afternoon plane spotting! Then you will be spoilt!!!! I would take you to Burke Williams, but I don't know you THAT well. LOL!!!!!!! Just give me at least a week notice so I can arrange some spotting time... I'm working like 7 days each week because these Angelenos are so damn needy!

Bourbon helps.

Bon Voyage,

AirAfreak =]

= Thanks mate. I have responded to your email. A visit to LAX is long overdue to meet Lars anyways.

Saludos,
Alex



Live, and let live.
User currently offlineCdnCactus From Canada, joined Mar 2013, 199 posts, RR: 0
Reply 32, posted (1 year 8 months 4 weeks 6 hours ago) and read 17210 times:

Regarding CBSA at YVR - yes they are known for being virtually the rudest. This might get me flamed but failed police officer applicants can still get a shot at CBSA, so I wonder if that's why you end up with some power-trippers desperate to be in uniform over at the agency. I'm in the law enforcement field myself and I get treated like crap by the public sometimes, but such is life as a public servant paid by public dime and I don't feel I can return the treatment in kind. Some CBSA folks obviously have lost sight of that.

User currently offlinestipica From Croatia, joined Feb 2011, 427 posts, RR: 8
Reply 33, posted (1 year 8 months 3 weeks 5 days 17 hours ago) and read 16459 times:

Hi Alex !

Quoting abrelosojos (Reply 27):
Wow. You are positive ? I promise the next one is not FCL, and comes from a VERY exotic country ... 10 points to guess where.

I am in positive mood only for A.net ... in general, escape away for a few days is a must for me ... but  ...
you say 10 points of what ? ... I'm tired of those imaginary prizes hehehe ...ok let's try ... in Europa -Serbia in Asia - Kyrgyzstan in Africa - Chad in S.America - Guyana in N.America - U.S.A. and in Australia (Oceania) - Tonga and Antarctica - The Penguinsland ... any luck?

Quoting abrelosojos (Reply 27):
Comrade Tito would be proud.

of course after all I am his rewarded pionir ... I still have a blue pionir hat and red scarf hehehhehe and a few pionir decorations for success at school ... lot of good and bad things happened during his power so must admit that in general I do not support his way ... but it's such a complex issue and not for A.net and so marginal subject for today politics

Quoting abrelosojos (Reply 27):
Do you think it is those tacky TV's?

tacky TV's !!! I thought you like them !? they are reminiscent of a "flying eggs" from your T.R. banner hihihi

yes TV's are so StarTrek ;color pattern is to weak ; plastic is so present in perception ; without detailing ; no distinction in design comparing with business class ... just open some old TAM first class photo and you will see what is over design approach ...

satisfied ...  stipica



Open your eyes and think
User currently offline797 From Venezuela, joined Aug 2005, 1906 posts, RR: 27
Reply 34, posted (1 year 8 months 3 weeks 2 days 15 hours ago) and read 15470 times:

Hola Alex!

Excellent report, as usual. I was surprised to see such a 'worn' First Class on board that aircraft. I have talked to several people who state that Korean has one of the best in the industry, but looking at those seats and the odd layout would make me think twice before paying a F class ticket with them.

I loved the design of the menu. Very nice!!!

The soup's presentation wasn't that appealing to me. However, the following dishes were incredibly well presented.

Thanks for sharing!

P.S. I'm back in CCS. Send me a PM.

Enrique.



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineeastafspot From France, joined Jan 2008, 858 posts, RR: 20
Reply 35, posted (1 year 8 months 3 weeks 2 days 12 hours ago) and read 15387 times:

Very nice report Alex  

Glad to read more F reports from you.
The product looks really confortable and same goes for the meals very appetizing
Thanks for sharing

EAS

[Edited 2013-04-02 10:22:50]


Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
User currently offlineEddieDude From Mexico, joined Nov 2003, 7633 posts, RR: 42
Reply 36, posted (1 year 8 months 2 weeks 4 days 12 hours ago) and read 14702 times:

Great report as always Alex! Thanks a lot for your insight on KE; I enjoyed them back in 2011.

When will you come to MEX?



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3364 posts, RR: 12
Reply 37, posted (1 year 8 months 1 week 5 days 8 hours ago) and read 13341 times:

Nice report Alex. KE First looks fairly good, although certainly seems like it could do with a bit of polishing and updating. The bibimbap looked amazing. I really need to fly a Korean airline longhual someday and try it in the air!


http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1109 posts, RR: 8
Reply 38, posted (1 year 7 months 3 weeks 5 days 7 hours ago) and read 11594 times:

How interesting, your KE experience reminded me a lot of flying OZ in J. I remember the tiny pillows, economy class blankets, and a somewhat sub-par hard product. The service was much like yours; the cabin crew were extremely nice and polite, but seemed almost nervous and afraid to talk to me. English was also rather horrendous on my flights!

Like you said, it looks like in the scheme of the world's airlines, KE offers a very strong product. However, the airlines in that region (NH, JL, SQ, and CX) seem to trump KE in quite a few aspects.

What was Seoul like? I spent a day near the airport when I had a long layover a few years back, but I didn't make it into the city.

Heading to HKG in June on CX to study abroad, so I'm looking for any possible side trips during the weekends.

Hope all has been well with you!


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