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LAN Chile, Business Class - A340-300: MAD To FRA  
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1693 posts, RR: 18
Posted (1 year 2 weeks 1 day 14 hours ago) and read 20255 times:

INTRODUCTION

In 2012 I spent the Easter break in the city of Cordoba in Spain. For my return home I picked the last scheduled Korean Air flight from Madrid to Amsterdam. The day after, Korean Air would operate to both Madrid and Amsterdam as nonstop services. Quite by coincidence I decided to spend the Easter of 2013 in Spain again – this time visiting the city of Toledo, 70 kilometres away from Madrid. For the return I decided to fly from Madrid to Frankfurt with LAN Chile. Quite by coincidence, I only realised when I got on board that mine would be the last flight from Santiago de Chile via Madrid to Frankfurt. Originally, LAN had planned to operate a daily nonstop service with the B 787 to Frankfurt with the beginning of the summer schedule 2013. The worldwide grounding of the B 787 fleet obviously put an end to those plans. However, one of the flight attendants on my flight did mention that LAN would only be suspending Frankfurt for three months and would resume the destination once they had received ‘the new product’. So I can only assume that LAN is expecting the B 787 to be operational within the next three months. We shall see…

LAN AIRLINES 3 col-fblanco

Airline: LAN Chile
Aircraft: Airbus A 340-300
From: Madrid
To: Frankfurt
Cabin Class: Business
Seat: 1C, aisle
Date: 31 March 2013


GETTING TO THE AIRPORT

Toledo station is a truly remarkable building. It resembles a mosque more than it does a public building, with many Moorish influences incorporated in the structure.

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My train leaves at 10h25 and takes 32 minutes to complete the journey of 70 kilometres from Toledo to Madrid’s Atocha terminus.

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At Atocha I change trains to the suburban line that goes to Madrid airport’s new T4.

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CHECK-IN

T4 really is a remarkable building. It’s also quite remarkable that the facility is in fact way to big for the amount of traffic it handles. But perhaps it’s just because of the Easter weekend. Let’s give them the benefit of the doubt.

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I make my way up three or four floors – I stopped counting – to the check-in level for LAN, which has quite an extensive operation here in Madrid.

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A ground agent guides me to the check-in counters for Business Class passengers, where I am issued my boarding pass for the flight to Frankfurt straight away. I am then given instructions on how to reach the satellite, from where my flight will be leaving.

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The satellite is accessed by an underground automated shuttle, which means that I will have to take the escalators all the way down into the basement again to catch the shuttle and then up again on the other side. This place is simply massive.

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THE LOUNGE

LAN being a member of the Oneworld alliance means that I can use the Iberia lounge and I must say, it really is a very nice place. The lounge is quite large, has a good selection of food and drinks and offers some excellent views of the apron. My only complaint is that wifi access is limited to thirty minutes at a time and you have to get a scratch card from reception to gain access.

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DEPARTURE

Eventually my flight shows up on the screen as ‘Embarque’ – boarding - so I make my way to the gate.

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By the time I get there, boarding has already started. There is a separate line for Business Class passengers but it is cordoned off. ‘No such luck’ me thinks, when one of the gate agents sees me standing there. She greets me, scans by boarding pass and lets me through, wishing me a pleasant trip in the process.

THE CABIN

The bulkhead on this bird has a finish that it supposed to make it look like wood panelling, which obviously it is not. But even so, somehow it doesn’t look that bad. The seat covers are a dark grey colour, which goes quite well with the red tone of the faux wood bulkhead. The seat itself has a lot in common with the model Iberia has installed on its A 340s.

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THE CREW

The crew on this flight is a mixed bag. The men generally seem much friendlier than the ladies on this flight. It’s not that the females are rude or anything, they just seem a bit standoffish. The lead flight attendant in Business Class is a middle-aged female who speaks close to no English at all, which I find rather strange for an airline operating internationally. I also think her lack of English could potentially be a safety concern, particularly in case of a medical emergency or the likes.

SERVICE

This flight very much has the feel of a long-haul flight, which essentially it is, even though I only boarded in Madrid and the flight to Frankfurt is only two hours. When I arrive at my seat, there is a fresh set of earphones in one of the seat pockets in the side of the seat.

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And later on during the flight, once the meal service is over, I ask for a blanket and receive – much to my surprise – a proper duvet cover instead.

As soon as I am comfortably settled in my seat, a friendly young man arrives with a tray of drinks and warm nuts. On offer today we have champagne, water or something called a pisco sour. I decide to make an exception from my usual habit of not drinking any alcohol on a plane and try the Pisco sour, which is in fact quite tasty (although I’m still not quite sure what it is).

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After that a selection of magazines is offered. Apart form the usual offerings like The Economist and Time Magazine, there is also a good selection if German magazines like Der Spiegel.

Departure is one time and the take-off roll is unusually nimble for an A 340-300.

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THE MEAL

As soon as we’re airborne, the meal service starts straight away. We begin with warm towels. They are not scented. Quite the contrary, they have a strong pong of chlorine.

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Then the table is set with a tablecloth.

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The meal itself is somewhat underwhelming and there are no choices.

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It consists of:

  • A mixed salad with slices of cold pork and an apple chutney.

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  • A plate of cheese.

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  • A bowl of fresh melon and pineapple.

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  • A small piece of Lindt dark chocolate.

  • A selection of warm bread.

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To drink my neighbour orders a still water, while I ask for a glass of sparkling water with ice. But seemingly it is too much to ask to expect the flight attendant to remember two items at a time and so we both end up with just a glass of warm still water.

On a positive note, LAN use these huge mugs for their tea and coffee service. Pity the coffee itself is so vile!

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After the meal I put the seat into sleep mode, cover up with the duvet and doze off until it’s time for us to land in Frankfurt.

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ARRIVAL

Arrival in Frankfurt is pretty much on time. We land on the new runway, from where it's quite a trek to our final parking position at terminal 2.

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CONCLUSION

So what did I think of LAN Chile? As I said, the flight certainly had the feel of a long-haul service about it, which is always nice. The crew were much more personable and friendly than the ones I had on Iberia and I think it is quite clear that LAN goes out of its way to reach out to its customers and tries to provide good service. Did they succeed? They were okay, in fact for a short-haul European sector I think they were more than okay. But then again that’s hardly a fair comparison.

34 replies: All unread, showing first 25:
 
User currently offlinedcajet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 1, posted (1 year 2 weeks 1 day 3 hours ago) and read 19200 times:

Quoting knightsofmalta (Thread starter):
The lead flight attendant in Business Class is a middle-aged female who speaks close to no English at all, which I find rather strange for an airline operating internationally. I also think her lack of English could potentially be a safety concern, particularly in case of a medical emergency or the likes.

I find your comment rather "anglo-centric". She is from Chile, where Spanish is spoken. Cut her a break. Would you have made the same comment if you flew BA, where very few of the their cabin staff speak anything but English? Or any US airline? I suppose no, because they speak your language.

Quote:
try the Pisco sour, which is in fact quite tasty (although I’m still not quite sure what it is).

Pisco is a grape brandy produced in Chile and Peru. Pisco sour is a cocktail made with pisco, sours and sweeteners.

Regards,



"Unattended children will be given espresso and a free kitten"
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1693 posts, RR: 18
Reply 2, posted (1 year 2 weeks 1 day 3 hours ago) and read 19156 times:

Hi dcjet

Thanks for dropping in.

Quoting dcajet (Reply 1):
I find your comment rather "anglo-centric". She is from Chile, where Spanish is spoken. Cut her a break. Would you have made the same comment if you flew BA, where very few of the their cabin staff speak anything but English? Or any US airline? I suppose no, because they speak your language.

I beg to differ, I think I don't have a cultural bias. If I may:
http://www.zhaw.ch/en/zurich-univers...for-aviation-language/testing.html

I'll try not to go off on a tangent...For every communicative act meaning has to be negotiated between the interlocutors in oder to achieve successful communication. In aeronautical communication lives depend on that. Both native and non-native speakers share the burden and the responsibility of achieving successful communication.

Quoting dcajet (Reply 1):
Pisco is a grape brandy produced in Chile and Peru. Pisco sour is a cocktail made with pisco, sours and sweeteners.

Thanks for the clarification. I rather liked it AND it didn't give me a fat head.

Cheers,
William


User currently offlinedcajet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 3, posted (1 year 2 weeks 1 day 3 hours ago) and read 19103 times:

Quoting knightsofmalta (Reply 2):
I beg to differ, I think I don't have a cultural bias. If I may:
http://www.zhaw.ch/en/zurich-univers...for-aviation-language/testing.html

I'll try not to go off on a tangent...For every communicative act meaning has to be negotiated between the interlocutors in order to achieve successful communication. In aeronautical communication lives depend on that. Both native and non-native speakers share the burden and the responsibility of achieving successful communication.

That is all fine and dandy on paper if a bit of ivory tower speak. But, and I don't meant to be argumentative, would you have made the same comment had you flown BA, Qantas or Delta?

And if the knife cuts both ways, did you share the burden and tried to speak Spanish with her? After all, it is a Chilean airline, where Spanish is spoken, on a flight from Madrid, where Spanish is spoken to Frankfurt, where German is spoken.

Now, I will give you this - Lan Chile has a reputation for not having the most linguistically diverse flight attendants in the business. They speak your language as long as you speak Spanish.

[Edited 2013-04-06 00:36:19]


"Unattended children will be given espresso and a free kitten"
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1693 posts, RR: 18
Reply 4, posted (1 year 2 weeks 1 day 3 hours ago) and read 19096 times:

Hi dcjet

Quoting dcajet (Reply 3):
But, and I don't meant to be argumentative, would you have made the same comment had you flown BA, Qantas or Delta?

If the BA crew had, for example, a heavy Scottish accent or the Delta crew had a pronounced southern drawl: yes!


User currently offline767747 From United States of America, joined Jan 2005, 1882 posts, RR: 25
Reply 5, posted (1 year 2 weeks 21 hours ago) and read 18611 times:
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Good report, knightsofmalta!

Interesting to read a report of Lan Chile's service in Business on a short flight. Food looks pretty good in my mind - but I've heard mixed reviews of Lan before especially the mistake when it came to your requested drinks.

How nice though to get on an A340 for such a short ride!

Matthew (767747)


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 6, posted (1 year 2 weeks 13 hours ago) and read 17951 times:
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Nice report and pictures, thanks for sharing.

Quoting knightsofmalta (Thread starter):
THE LOUNGE

LAN being a member of the Oneworld alliance means that I can use the Iberia lounge and I must say, it really is a very nice place. The lounge is quite large, has a good selection of food and drinks and offers some excellent views of the apron. My only complaint is that wifi access is limited to thirty minutes at a time and you have to get a scratch card from reception to gain access.

- I love this IB lounge, great views, good F&B offerings, never tried the wifi mind, does seem a daft set up they have here.

Quoting knightsofmalta (Thread starter):
We begin with warm towels. They are not scented. Quite the contrary, they have a strong pong of chlorine.

- Yuck!

Quoting knightsofmalta (Thread starter):
The meal itself is somewhat underwhelming and there are no choices.

- IMO for a flight of this duration the meal looks AOK.

I had a great flight on a LAN in JCL a few years back, though like you it was quite short, would love to try them longhaul in JCL.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlinemoby147 From UK - England, joined Mar 2013, 46 posts, RR: 0
Reply 7, posted (1 year 2 weeks 12 hours ago) and read 17910 times:

Super report, knightsofmalta,

I have never flown with LAN but the service looks very good & much better that most European carriers would provide on a short haul.

Thanks for taking the time

Regards

Moby147


User currently offlineAR385 From Mexico, joined Nov 2003, 5946 posts, RR: 30
Reply 8, posted (1 year 2 weeks 10 hours ago) and read 17733 times:
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Quoting EASTERN747 (Reply 8):
And I'm mute and can't ask for a correction....

That´s not it, you see. The problem was he doesn´t speak Spanish and the Chilean F/A, audaciously, spoke close to no English.



MGGS
User currently offlinetoobz From Finland, joined Jan 2010, 752 posts, RR: 0
Reply 9, posted (1 year 2 weeks 9 hours ago) and read 17621 times:

Thanks for the report!
Not sure why some people are being negative towards your comments..
I found your observations totally acceptable. A lead flying Intl routes on an Intl carrier should have enough
English skills to converse and take orders. The OP wasn't suggesting they should be native english speakers.

Very impressive short haul flight I should say!
Thanks again for taking the time.


User currently offlineknightsofmalta From Malta, joined Nov 2005, 1693 posts, RR: 18
Reply 10, posted (1 year 2 weeks 4 hours ago) and read 17309 times:

Hi Mark

Quoting ba319-131 (Reply 6):
- I love this IB lounge, great views, good F&B offerings, never tried the wifi mind, does seem a daft set up they have here.

The strange things about the internet was that when you went back to the desk after half an hour, they would simply hand you a new scratch card without any hesitation. But as you say, other than that the lounge is fantastic!

Quoting ba319-131 (Reply 6):
- IMO for a flight of this duration the meal looks AOK.

Well I guess so, perhaps I was just expecting something else because of the long-haulesque set up of the flight.

Quoting ba319-131 (Reply 6):
I had a great flight on a LAN in JCL a few years back, though like you it was quite short, would love to try them longhaul in JCL.

Funny you should say that. I'm toying with the idea of taking them to Chile, perhaps the Easter Islands or so...

Hi Moby147

Quoting moby147 (Reply 7):
I have never flown with LAN but the service looks very good & much better that most European carriers would provide on a short haul.

Yes, all in all I would agree. They certainly have the advantage operating a widebody on this route.

Hi Toobz

Quoting toobz (Reply 11):
Not sure why some people are being negative towards your comments..

Never mind, everyone's entitled to their own opinion.

Quoting toobz (Reply 11):
Very impressive short haul flight I should say!

The only thing I've been wondering about is whether this was the standard short-haul service offered by LAN that you would also get if you flew for example from Santiago to Buenos Aires, or if this was something else because it's a tag-on to a long-haul service.

Well, thanks to all for taking the time to comment.

Cheers,
William


User currently offlineTheCommodore From Australia, joined Dec 2007, 2562 posts, RR: 6
Reply 11, posted (1 year 2 weeks 1 hour ago) and read 17165 times:

Quoting dcajet (Reply 3):
They speak your language as long as you speak Spanish.

Sorry, but not good enough !

LAN is an international airline. plain and simple.

Quoting knightsofmalta (Reply 4):
Hi dcjet

Great report, enjoyed all the detail.



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlinereifel From Germany, joined Feb 2005, 1310 posts, RR: 1
Reply 12, posted (1 year 1 week 6 days 17 hours ago) and read 16683 times:

Hi, seems you had a nice flight for such a short hop. Considering LH isasking a fortune for C and offer a regular economy class seat, this is sooo much better .Food looked adequate as well.

Quoting knightsofmalta (Thread starter):
LAN being a member of the Oneworld alliance means that I can use the Iberia lounge and I must say, it really is a very nice place. The lounge is quite large, has a good selection of food and drinks and offers some excellent views of the apron. My only complaint is that wifi access is limited to thirty minutes at a time and you have to get a scratch card from reception to gain access.

Yes, all lounges in MAD have this issue, also the third party lounges. The IB lounge looks pretty nice. I always used third party ones, and they're just awful. Those in T2/3 may be acceptable (although old and lacking snacks), those in T4 are awful and overcrowded.


User currently offlineDCAjet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 13, posted (1 year 1 week 6 days 16 hours ago) and read 16609 times:

Quoting knightsofmalta (Reply 12):
The only thing I've been wondering about is whether this was the standard short-haul service offered by LAN that you would also get if you flew for example from Santiago to Buenos Aires, or if this was something else because it's a tag-on to a long-haul service.

Well, thanks to all for taking the time to comment.

Here's a trip report in Spanish (not mine) from a similar site from Argentina, showing a LAN flight from SCL to EZE on the 787.

http://www.aeropuertosarg.com.ar/losforos/index.php?topic=22483.0

I have flown a few times their GRU-AEP service (it is GRU-EZE now), but it was on the A320, and on LAN Argentina. It features a business cabin a la European, meaning, neither a dedicated cabin, nor business class seats. If memory serves, the meals were what you would expect from LAN: decent quality but with no fuss.



"Unattended children will be given espresso and a free kitten"
User currently offlinesultanils From Belgium, joined Mar 2010, 1576 posts, RR: 30
Reply 14, posted (1 year 1 week 5 days 23 hours ago) and read 15883 times:
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Hello William,

I knew somehow that once I would be able to read a C class review of you on this route. So thanks for flying it and reporting on it. This popular 5th freedom is certainly a good way to sample LAN’s product. By the looks of it, it’s a rather average one, at least in business. Still, the major bonus for me here would be the A340, regardless of the cabin or service level . I’d like to do this one in the future but looking at prices it seems I’ll have to postpone my intention until next year  

Quoting knightsofmalta (Thread starter):
My only complaint is that wifi access is limited to thirty minutes at a time and you have to get a scratch card from reception to gain access.

That’s very poor for a flagship lounge if you ask me.

Quoting knightsofmalta (Thread starter):
She greets me, scans by boarding pass and lets me through, wishing me a pleasant trip in the process.

So did you then get in by the ‘proper’ lane?

Quoting knightsofmalta (Thread starter):
The lead flight attendant in Business Class is a middle-aged female who speaks close to no English at all, which I find rather strange for an airline operating internationally.

One would expect a lead FA in a premium cabin to be able to express herself a bit better in a foreign language, notably English here.

Quoting knightsofmalta (Thread starter):
Quite the contrary, they have a strong pong of chlorine.

It’s good to know that indeed the towel was sterilized but a scent of chlorine is not so nice…

Sultanils



In thrust we trust.
User currently offlinetheobcman From UK - England, joined Nov 2010, 136 posts, RR: 0
Reply 15, posted (1 year 1 week 5 days 20 hours ago) and read 15638 times:

Really good report - enjoyed it. Nice to experience long haul service on short haul flight !

I also absolutely agree with you - its nothing to do with 'cultural bias' - an international airline flying within Europe should have a lead attendent with a least some spoken English.

Well done.


User currently offlinegabo787 From United Kingdom, joined Sep 2006, 152 posts, RR: 0
Reply 16, posted (1 year 1 week 5 days 18 hours ago) and read 15523 times:

Quoting knightsofmalta (Thread starter):
The lead flight attendant in Business Class is a middle-aged female who speaks close to no English at all, which I find rather strange for an airline operating internationally. I also think her lack of English could potentially be a safety concern, particularly in case of a medical emergency or the likes.

My native language is Spanish and I been in flights with BA, KL, and AF to say a few from Europe to South America and return both in business with crews that spoke very little to no Spanish at all. Usually there is always at least one that speak the language properly in the plane so in case of a medical emergency they can manage the situation.
I had the exact opposite situation in LA, AR and AV to name a few too, one maybe two of the crew speak good English and the rest not that well or not at all.
I guess that is a common occurrence in most airlines nowadays.


User currently offlineglobalflyer From United States of America, joined Dec 2005, 901 posts, RR: 3
Reply 17, posted (1 year 1 week 5 days 16 hours ago) and read 15374 times:

Hi William. Great TR as usual. I hear that this route will be discontinued soon so kudos for grabbing it! I really would love to try LA...they always seem to escape me! WOW! MAD looks enormous! Easy to get lost!


Landing on every Continent almost on an annual basis!
User currently offlinedcajet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 18, posted (1 year 1 week 5 days 10 hours ago) and read 15175 times:

Quoting globalflyer (Reply 17):
hear that this route will be discontinued soon so kudos for grabbing it! I really would love to try LA...they always seem to escape me! WOW! MAD looks enormous! Easy to get lost!

FRA is already gone from the LAN map as of 3/31. It is supposed to be resumed in July with the 787, via MAD. However, things are still in a state of flux, not only because of the uncertainty around the 787 but also as LATAM accommodates its schedules. Rumor has it LA will be dropping FRA for good - and using TAM from GRU or GIG for flights to/from FRA.



"Unattended children will be given espresso and a free kitten"
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1693 posts, RR: 18
Reply 19, posted (1 year 1 week 5 days 5 hours ago) and read 14978 times:

Hello all,

Thanks for all the comments, I didn't realise my comments about the language issue would provoke such an interesting debate. I like it.

Hi Commodore

Quoting TheCommodore (Reply 11):
Great report, enjoyed all the detail.

Thanks, glad you enjoyed the report.

Hi Reifel

Quoting reifel (Reply 12):
Hi, seems you had a nice flight for such a short hop. Considering LH isasking a fortune for C and offer a regular economy class seat, this is sooo much better .Food looked adequate as well.

That's precisely it! It may not have been perfect as an experience, but it sure beats the narrowbody experience!

Quoting reifel (Reply 12):
The IB lounge looks pretty nice. I always used third party ones, and they're just awful. Those in T2/3 may be acceptable (although old and lacking snacks), those in T4 are awful and overcrowded.

Have you ever been to the one Korean Air uses in the old non-Schengen part? Great views of the apron and loads of place to sit. Not much food though.

Hi DCAjet

Quoting DCAjet (Reply 13):
Here's a trip report in Spanish (not mine) from a similar site from Argentina, showing a LAN flight from SCL to EZE on the 787.
Quoting DCAjet (Reply 13):
I have flown a few times their GRU-AEP service (it is GRU-EZE now), but it was on the A320, and on LAN Argentina. It features a business cabin a la European, meaning, neither a dedicated cabin, nor business class seats. If memory serves, the meals were what you would expect from LAN: decent quality but with no fuss.

Thanks for the information. How does LAN compare to the competition in the region? My impression has always been that they have the lead in and to SA in terms of service standards and quality.

Hi Nils

Quoting sultanils (Reply 14):
I knew somehow that once I would be able to read a C class review of you on this route.

Not quite sure what makes you say that...

Quoting sultanils (Reply 14):
That’s very poor for a flagship lounge if you ask me.

The food more than made up for it!

Quoting sultanils (Reply 14):
So did you then get in by the ‘proper’ lane?

No, she opened the priority lane specially for me.

Quoting sultanils (Reply 14):
It’s good to know that indeed the towel was sterilized but a scent of chlorine is not so nice…

My sentiment exactly!

Hi obcman

Quoting theobcman (Reply 15):
Really good report - enjoyed it. Nice to experience long haul service on short haul flight !

Thanks! It was a fun experience I must say. Like going on a long-haul trip but without jetlag!

Hi gabo787

Quoting gabo787 (Reply 16):
My native language is Spanish and I been in flights with BA, KL, and AF to say a few from Europe to South America and return both in business with crews that spoke very little to no Spanish at all. Usually there is always at least one that speak the language properly in the plane so in case of a medical emergency they can manage the situation.
I had the exact opposite situation in LA, AR and AV to name a few too, one maybe two of the crew speak good English and the rest not that well or not at all.
I guess that is a common occurrence in most airlines nowadays.

You'e quite right. Many European carriers have Asian staff working on their routes, for exmaple. Of course it's a language issue, but obviously it's also a cost issue. Their salaries are usually much lower than those in Europe.

Hi globalflyer

Quoting globalflyer (Reply 17):
Hi William. Great TR as usual. I hear that this route will be discontinued soon so kudos for grabbing it! I really would love to try LA...they always seem to escape me! WOW! MAD looks enormous! Easy to get lost!

Thanks, glad you enjoyed it. I was really lucky to catch this flight. I hadn't heard they'd be discontinuing the route until I boarded.

Quoting dcajet (Reply 18):
FRA is already gone from the LAN map as of 3/31. It is supposed to be resumed in July with the 787, via MAD. However, things are still in a state of flux, not only because of the uncertainty around the 787 but also as LATAM accommodates its schedules. Rumor has it LA will be dropping FRA for good - and using TAM from GRU or GIG for flights to/from FRA.

That would be a real shame. So would the B787 then go to Madrid instead or would that stay a A340?

Thanks to all for taking the time to comment. It's much appreciated.

Cheers,
William


User currently offlinedcajet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 20, posted (1 year 1 week 5 days 2 hours ago) and read 14888 times:

Quoting knightsofmalta (Reply 19):
Thanks for the information. How does LAN compare to the competition in the region? My impression has always been that they have the lead in and to SA in terms of service standards and quality.

LAN has good service, but it is nothing to write home about. Don't forget that in the land of the blind, the one eyed man is king.

Now, as a business, LAN is brilliantly run. Service wise, a few notches about mediocre, but with as much warmth as a cold winter in Patagonia.

Quote:
That would be a real shame. So would the B787 then go to Madrid instead or would that stay a A340?

The 340s are on their way out; in fact our of 5, one has left the fleet. CC-CQG is gone and is being picked up by SAS.

Now, with the 787 soap opera still unresolved, LAN needs the 340s for the South Pole route. So they may get a reprieve after all.

Currently LAN shows Frankfurt being reinstated 7/1/13, with the 787. I would not put money on that. Speaking the other day with friends in Chile I confirm my suspicion that FRA may be ditched in the very near future for good. At this time, it is mostly a 5th freedom shuttle between MAD and FRA. That 787 can be flown way more profitably back in the Americas.



"Unattended children will be given espresso and a free kitten"
User currently offlineEddieDude From Mexico, joined Nov 2003, 7524 posts, RR: 43
Reply 21, posted (1 year 1 week 4 days 13 hours ago) and read 14526 times:

What a great trip report Knightsofmalta! I found it very enjoyable. It was great reading it back-to-back with your piece on IB's LHR A346 flight... quite a good way to make a comparo. LA definitely looks good in J-class. Even if it is not a standard-setting airline globally speaking, it sort of is the yardstick by which all Latin carriers are measured by.

Quoting dcajet (Reply 1):
Pisco sour is a cocktail made with pisco, sours and sweeteners.

Egg whites and lime juice maybe?



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinedcajet From United States of America, joined Aug 2004, 398 posts, RR: 4
Reply 22, posted (1 year 1 week 4 days 11 hours ago) and read 14414 times:

Quoting EddieDude (Reply 21):

Quoting dcajet (Reply 1):Pisco sour is a cocktail made with pisco, sours and sweeteners.

Egg whites and lime juice maybe?

Depends on the country of recipe: Chile and Peru have different recipes and a bitter rivalry as to where it comes from and which one is better tasting. Peruvians also add bitters, Chileans don't. Lime juice is THE sour.

Cheers,



"Unattended children will be given espresso and a free kitten"
User currently offlinesultanils From Belgium, joined Mar 2010, 1576 posts, RR: 30
Reply 23, posted (1 year 1 week 4 days 3 hours ago) and read 14215 times:
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Quoting knightsofmalta (Reply 19):
Not quite sure what makes you say that...

Well, you've done some 5th freedom flights intra-Europe in business class and this (popular) one has not appeared as of yet, hence raising my suspicion on that  

Sultanils



In thrust we trust.
User currently offlineMSS658 From Belgium, joined Oct 2010, 2472 posts, RR: 15
Reply 24, posted (1 year 1 week 2 days 17 hours ago) and read 13712 times:

Hi William


Great report, thanks for sharing it. Great to see some long haul service on this shorter MAD-FRA service.
Planning to take this route sooner or later as well when it comes availible again.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
25 PlaneHunter : Hi William, and I also enjoyed this one! Good idea to try LA's J Class product on that route. I have done that in Y Class, but I may look at J Class o
26 Post contains images abrelosojos : What a great report. I found it to be very objective and you praised LAN in areas where it deserves praise and criticized it in places where it deserv
27 anstar : Ok - did she speak good german too? By that thesis she should have. However english is pretty widely spoken and epxected to be a given by a lot of in
28 knightsofmalta : Hi dcjet You made me laugh. LAN's management sound like a lovely bunch of people. Still, it looks like they do know what they're doing. Thanks for the
29 Rogerbcn : Hola William! Thanks for your nice report on this flight. Really great to see LAN on European skies on this short route. The IB lounge at MAD is very
30 knightsofmalta : Hi Roger I was quite impressed by the food and drink offerings as well, the selection was excellent and the quality of the food was also very good (Pe
31 gabrielchew : This was just the report I was looking for William! I have *just* booked to fly this route in J in November, on the 787 rather than the 340 though. Ya
32 MIAspotter : Hello William. Thank you for sharing your experience with LAN, I am actually looking at booking the same sector, but on their new 787s. Their Business
33 knightsofmalta : Hi Gabriel Excellent, I'm rather curious about the interior of LAN's B787. I'm thinking about a trip to the Easter Islands. The food was okay, it's mo
34 Post contains images SCL767 : The check-in counter opens before 12:00PM. Hi William, LAN was the first carrier in the Americas to take delivery of the 787 over a year ago. LAN cur
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