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AA New F Suites DFW-LHR 77W May 2013  
User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Posted (1 year 3 months 3 weeks 5 days 5 hours ago) and read 28725 times:

Trip Report – The New American is Arriving


I finally have a chance to experience the new American Airlines’ Boeing 777-300ER and if this is the future of AA, I am looking forward to more of it, and hopefully the tired domestic cabins will feature these new changes including new seats with power outlets and personal TV featuring audio video on demand. In general, I really like the new first class seat, which is definitely a major step above the former flagship suite on Boeing 777-200ERs. The new suite is definitely comparable with British Airways’ new first class suites (even a bit better) and Cathay Pacific’s first class suites. The inflight service, which is usually American’s weakest part, was pleasant and the DFW crews were usually a bit better than the Chicago and New York based crews. However the wine list and the menu are definitely not up to par, especially the wine list. The menu is almost the same as business class, with a few additional courses and side dishes. I will point out the difference in the menu transcript. The wine list is just sad and I don’t expect AA to bring back the Perrier Jouet, but can we settle on a better champagne brand that is better known? Business class is served the same kind of Gosset champagne but a lower grade.

May 2, 2013
AA 50 DFW-LHR Lv1835 Arr0750+1 Boeing 777-300ER N720AN/”7LD”

Check-in:
I arrived at the airport around 1pm and the premium check-in counters at DFW Terminal D were not too busy. There were more agents than passengers, but I might be a bit early even there were a number of European flights taking off soon. The agent was very friendly. But there is no Flagship check-in like other major American Airline hubs, like LAX and JFK. I am not sure if it is important, but it is nice to have a more private check-in experience.

Boarding
AA 50 has been using gate D25 everyday since Boeing 777-300ER has been introduced on this route.

Gate D50 before the crowd arrived





Admiral Club – most underwhelming part of the trip, despite this Admiral Club is one of the nicer ones in DFW. However, I still think it is ridiculous not to have a flagship lounge here at DFW, one of American’s largest hubs. Even as a first class passenger, I only get one single premium beverage coupon (and I honestly think a refreshment coupon will be more appropriate). The Admiral Club is very busy during this early afternoon hours and getting more crowded as the afternoon proceeds.




The best part of the Admiral Club at Terminal D is the view of the apron especially it provides a good view of the planes parked at D24 and D25, which are not surprisingly occupied by American Airlines’ latest fleet additions – Boeing 777-300ERs. N721AN had just arrived from LHR, and would be taking a break here at DFW today, while N720AN would operate my flight to LHR after spending the night here at DFW. I wonder if there are some trainings going on before the introduction of a tighter schedule in June.





N720AN taking me to LHR






N721AN getting ready to push back for a break at DFW for the night





Pushing Back












Double 77Ws at DFW




Lufthansa A330-300 arriving from Frankfurt


27 replies: All unread, showing first 25:
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 1, posted (1 year 3 months 3 weeks 5 days 5 hours ago) and read 28835 times:

Boarding:
Boarding began at 3:56pm and I was the first one to board the plane, apart from the single wheel-chaired passenger and one VIP passenger sitting in the business class cabin. The plane was pretty full from front to back, and with the earliest arrival time, this flight was popular with passengers connecting to other European and UK domestic cities. The F/As were very enthusiastic today; as I later found out that it was their first flight on the 77W after their training in January. It was their first time in a real 77W cabin.

A few cabin shots – since the F/As did not raise the blinds, some of the pictures did not work out.
First Class cabin





Business Class cabin (first mini cabin – row 3 and 4 – I prefer row 4 if you want to have two windows – only one window on Row 3)





First Class seat





New giant personal TV – the screen can be popped out


Small tray for small items


Buttons to push out entertainment screen, pop out the tray table, and an unknown button with the “light bulb” sign


Side personal lamp and a secret side closet (guess what what?)




Here is where the F/A will pre-place the BOSE headset


Once the BOSE headset is removed – here is the new updated panel for power outlets, USB power port, and headset connector


New seat adjustment panel/console








Tray table for dining purposes


Tray table for office setting


Breakfast card



First Class amenity – iPad amenity kit and pillow and blanket set


Pre-takeoff beverage – Mimosa in plastic cup

The weather at Dallas today was not great, and it was actually pretty chilly, compared to the better weather the day before. It was also very windy and you can feel the plane swinging a bit throughout boarding. However the operation at DFW seems to be okay and maybe it is still early in the afternoon. Door was closed at 4:32pm, and we pushed back seven minutes later. Everything seemed to be going on fine, but then we stopped of R/W36R. The pilot came on line and told us that they have to take care of few mechanical items but it should not take long. The windy weather had also slowed down traffic, but our flying time was only eight hours and ten minutes, so even with a minor delay, we would land early. We finally received our clearance and took off at 5:11pm.


User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 2, posted (1 year 3 months 3 weeks 5 days 5 hours ago) and read 28777 times:

We first climbed to 33,000feet, and passed Holdenville, Tusla/Broken Arrowhead, Kansas City, Des Moines, Thunder Bay, Canada, and then towards Hudson Bay and James Bay, and then passing the Belcher Islands and Quebec before climbing to 36,000feet, but due to turbulence, we went back to 33,000feet before passing Akapatok Islands, and we climbed back to 36,000feet before passing Greenland and Irminger Sea, and then we climbed to 37,000feet. We finally reached the other side of Atlantic Ocean by passing the Island of Barra in Scotland, and then towards Glasgow, and then we descent back to 35,000feet after passing the city of Workington, and then towards Birmingham, and then Heathrow.

Flight Maps throughout the flight






Seat in preset relax position



The flight attendants were asked to stay seated a big longer than usual due to a bit of weather in Texas today. Seat belt sign was turned off at 5:29pm after we passed the weather and reached 33,000feet.

Beverage and a bowl of mixed nuts



The new double linen pattern for first class dining


Dining Services
We are pleased to present an exclusive First Class menu. You may choose any combination of items for your meal to be presented at any time you wish.

Amuse bouche – Smoked turkey with a southwestern style on top of toasted white bread – exclusive first class feature





Starters – first class has a choice – the table is set up individually but to be honest, business class has the same salt & peppershakers and rectangular plates. However first class has its own line of wine glasses and water glasses – especially the purple ones.
Cured Salmon with Poached Pear and Avocado crème – this is the featured starter for business class; however, it is delicious and I will select this starter again in the future.



Or
Prosciutto and mozzarella with honeydew melon

Soup
Caramelized Onion
With braised leeks and Parmesan cheese
Basically French Onion soup and only first class passengers have soup service



Salad
Seasonal Greens with fresh vegetables, sweet and spicy pecans and blue cheese
Pepper Cream dressing or Premium extra virgin olive oil and balsamic vinegar
Instead of served together with starter, first class passengers have a separate salad course served, but the salad is exactly the same with business class.



Assorted Gourmet Breads – Sourdough rolls or biscuit type rolls


Entrées – business class has the exact same four-entrée choices, but the difference is that first class will have the entrées plated individually in the galley, instead of served in a casserole dish, and the pasta dish cannot be customized in business class. However first class passengers got to customize the pasta dish with different sauce and to be topped with grilled shrimps (presume a meat or seafood topping). I really like my customized pasta dish with grilled shrimps and tomato sauce.

Grilled Fillet of Beef
Accented by roasted shallot butter, vegetable risotto with mushrooms and sautéed spinach
Or
Sautéed Chicken
Accompanied by ratatouille sauce, bacon mashed potatoes and baby vegetables
Or
Pan-seared Halibut
With truffled corn salsa, truffled sweet potato puree, haricots verts, tomato and red onion
A signature Chef Richard Sandoval item
Or
Brie and Leek Ravioli Pasta
Please customize your pasta entrée from the following options:
San Marzano tomato or ginger coconut sauce
Grilled Shrimp
Broccolini, carrot, zucchini and squash medley
Fresh grated Parmesan




3Cls, First, US-UK Dinner-Hot Breakfast
373PM087 5/13 110F017-2B

Dessert Menu (separate)
Specialty Sundae – first class passengers only
Coconut sundae with vanilla ice cream, toasted coconut and cocoa dusted almonds

Ben & Jerry Traditional Ice Cream Sundae
Vanilla Ice Cream with your choice of hot fudge, butterscotch or seasonal berry toppings, whipped cream and pecans



Gourmet Cheese Plate
An assortment of fine cheeses with garnishes

Grand Marnier Fruit Salad with lemon sorbet – first class passengers only

To complement your dessert, we offer a variety of after dinner drinks and dessert wines.
Bailey’s Irish Cream
Courvoisier V.S.O.P. Fine Champagne Cognac
DiSaronno Amaretto
Kahlua

Emilio Lustau Sherry
Senhora do Convento Vintage Port

UK Eastbound Dessert card
5/13 110D900-2B

Wine List
Champagne
Gosset Grande Reserve
Chardonnay, Pinot Noir, Pinot Meunier Grapes

White Wines
Domaine des Rochers Pouilly-Fuisse
Chardonnay Grapes

Bertani Sereole Soave
Garganega Grapes

Red Wine
Angeline Pinot Noir Reserve
Pinot Noir Grapes

Hook & Ladder Cabernet Sauvignon
Cabernet Sauvignon Grapes

The selection of wines is not particular interesting and British Airways definitely has a better selection, and I prefer their wines. There is not even a French red wine featured in the first class wine list.
I then asked for a turndown service, while I changed into pajama in the bathroom.


User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 3, posted (1 year 3 months 3 weeks 5 days 5 hours ago) and read 28726 times:

The bathroom on American Airlines’ Boeing 777-300ER is finally a proper premium cabin bathroom with a bit more features.









On my way to my seat, the F/A offered to hang my dress shirt, which was pretty impressive given this is American Airlines.

The turndown service with the mattress pad and full flat position



There were two pillows and two blankets; however the blanket is a bit too short for an average American. Considered I am not too tall, the blanket is still a bit short, and I need the second blanket to cover my feet.

I was able to sleep comfortably for an hour or two, but we hit some really rough turbulence when flew over Greenland, and I was literally jolted awake. The pilot had to make an announcement asking the flight attendants to be seated immediately, and you could hear plates falling. I opened my window and saw a bit of lights – summer is definitely coming, as the sun did not really completely set throughout the night. I also did not get a chance to check out the new bar in the business class cabin because of the turbulence and the overnight nature of the flight.

However, there was a small snack station in first class, which features mini sandwiches and wraps, along with fresh fruits and small cookies.

For the rest of the flight, I turned on my laptop and used the complimentary wifi service provided by American Airlines. I guess they were still testing the system, and the pricing would be $12 for two hours, $17 for four hours, and $19 for the whole flight. I tested the wifi but tracking my own flight on radar24, which was amazing, and was able to tweet, login to facebook, checked email, and the speed was a bit better towards the end of the flight, as more passengers were asleep. The speed was better than expected, but you obviously cannot open various windows, and loading the pictures on flyertalk and airliners.net take time. I did not try youtbue though. For basic email and surfing, the speed is acceptable, but the concern remains, “what will happen when everyone uses the network?” I even used my iPhone to try logging on, and I could whats app my sister in Hong Kong and she was impressed. I was able to use most of my app, and the speed is actually a bit better, and there is really no blind spot on this transatlantic flight. Once again, this system will automatically disengage at 10,000feet and after six minutes of inactivity.

I requested breakfast to be served about an hour prior to arrival and the F/A offered me breakfast, as I went back to the bathroom to change back into my street clothes. I chose the hot breakfast option, as it was an American Classics item, and it is dinnertime in the West Coast.

Breakfast Card
Breakfast
In order to offer you to sleep as long as possible, please choose one of the featured entrées, along with your choice of sides, breakfast breads, and beverages. We will present your meal all at once, at the time you desire.


Entrées:
Scrambled Eggs Served over a buttermilk biscuit with creamy poblano sauce, potatoes au gratin and New Mexico turkey sausage
A signature Chef Richard Sandoval item



Or
Cereal
Organic oat and honey granola cereal
Whole Milk
Skim Milk

Sides
Fresh Seasonal Fruit


Yogurt

Breakfast Breads
Assorted Scones – chocolate chip scone – nicely warmed


Southern-style Biscuit

Cold Beverages
Still Water
Sparkinling Water
Apple Juice
Orange Juice
Tomato Jucie
Cranberry Apple Juice

Hot Beverages
Coffee
Tea
Decaffeninated Coffee

Accompaniments
Whole Milk
Skim Milk
Sugar
Sugar Substitute Sweetener

Please serve
Two Hours
90 Minutes
One Hour
Prior to arrival

UK Eastbound Hot Breakfast Card
5/13
11B500-2B

Descent soon began at 6:51am UK time (00:51am DFW time), and the F/A came around with glasses of sparkling water with grapefruit segments, and then a box of Lily O’Brien chocolates.



Over UK


The circling situation was not too bad – pretty ordinary and with our short flying time, it was not a problem. We finally landed on R/W27L at 7:21am and we parked at Gate 40 at 7:27am. Of course, it took a while for the gate bridge to be attached to the plane and I took the opportunity to take a few pictures of the mini business class cabin and grabbed a copy of the menu (for comparison).

Mini Business Class – 4A




Seat 3A – only one window, so I will hesitate to pick this seat in the future.


A final shot of American Airlines Boeing 777-300ER at gate 40



Conclusion:
I honestly am very impressed with American Airlines’ Boeing 777-300ER and I am lucky to have a great group of crews, who are still enthusiastic about the cabin and not bothered by the new service. The new seat is definitely the highlight of the aircraft, and both first and business class are very comfortable and definitely put American Airlines head of the game among all American carriers, especially the lackluster United’s Business-First products.

Pros of the new First Class Flagship Suites:
1. I really like how American Airlines retains most of the good features of the former flagship suites, including the ability for the seat to swing to an office position with the extended office table. There are three positions – forward for takeoff and landing, side for dining and relaxing, and office position.
2. I really like the new updated panel with not only one, but also two universal power outlets, USB port, connector pod to play the video contents from your own apple personal devices, and the headset console port.
3. The armrests can be lower on both sides and allow a wider flat seat.

Con of the new First Class Flagship Suites:
1. I only have one minor complaint – I really think the suites lack privacy, even in the flat bed position. The mini first class section is a bit cozier than previously and while I am not a big fan for a totally enclosed suite or a fancy door to open or close the suites, and I think there can be a bit more things to enhance the privacy factor.

However, the software can be more problematic for American Airlines. I have noticed that the service in business class takes a bit longer than previously and the benefit for first class passengers maybe a more efficient service. The new dining is better than before, but will American Airlines be able to sustain the high standard and be able to introduce new dishes every year? The former cycle of food is served for almost a decade with little changes, and variety will be the key for a continued success. The lack of differentiation between first and business class is concerning, but since most airlines are heading this track, I doubt AA will do something dramatic.

Thanks for reading the trip report!
Carfield


User currently offlinepalmjet From United Kingdom, joined Nov 2001, 1223 posts, RR: 17
Reply 4, posted (1 year 3 months 3 weeks 5 days 4 hours ago) and read 28376 times:

Hi Carfield

Very nice report - thanks for this. I enjoyed your comparison style in this report and I agree, it all looks very nice. A significant step up for AA, and I hope to try out the new 773ER at some point this year.

I keep seeing Cathay Pacific though every time I see those J class seats. LOL

Despite the wine list issue, the food looked tasty and I also like the choose your combination pasta option. The breakfast items looked good too.

I wish AA would offer something different apart from sundaes for dessert. While I love ice-cream and it looks amazing, all of the American carriers seem to offer this in their premium cabins and there are a world of amazing desserts out there which are simply never offered (which is a shame). I think I've only seen one or two Delta trip reports where the dessert was NOT the sundae.

Quote:
On my way to my seat, the F/A offered to hang my dress shirt, which was pretty impressive given this is American Airlines.

Ha! This made me giggle.

Thanks again - gorgeous weather for your arrival into LHR. We've had a lovely week of spring sunshine here (finally bidding goodbye to a long winter!)

Cheers Palmjet



Eastern - Number One To The Sun
User currently offlineEricR From United States of America, joined Jul 2010, 1904 posts, RR: 1
Reply 5, posted (1 year 3 months 3 weeks 4 days 20 hours ago) and read 27095 times:

Quoting Carfield (Reply 1):

Business Class cabin (first mini cabin – row 3 and 4 – I prefer row 4 if you want to have two windows – only one window on Row 3)

One thing to remember is that row 4 is directly in front of the lavs. Very nice trip report.


User currently offlineEASTERN747 From United States of America, joined Oct 2006, 536 posts, RR: 0
Reply 6, posted (1 year 3 months 3 weeks 4 days 19 hours ago) and read 26703 times:

Ok, you are kidding, right? That was FIRST CLASS INTERNATIONAL? Plastic on departure? Let me make a few other observations...IMHO
-Flatware should be preset, not rolled up.
-no hot towels
-a slice of turkey on white bread
-salmon without toast points/ or even a cracker
-onion soup without croutons
-how about freshly cut cheese on the pasta
-the salad.....iceberg lettuce with cherry tomatoes?
-that sundae AGAIN...how about a selection of a least another item
-no cheese course
-the breakfast looked awlful, a choice of breads/rolls
-chocolates after breakfast at 7:30am

I doubt that First Class is just a bit more than business.......not worth the price for sure.

Honestly, what do the folks who put this together get their training?


User currently offlineSuper80DFW From United States of America, joined Oct 2007, 1692 posts, RR: 11
Reply 7, posted (1 year 3 months 3 weeks 4 days 16 hours ago) and read 26234 times:

Quoting Carfield (Reply 3):
I have noticed that the service in business class takes a bit longer than previously and the benefit for first class passengers maybe a more efficient service.

That's an interesting argument IMHO. I've flown in F and C on AA quite a bit, and I honestly think the service in F class seemed way longer and drawn out than what you get in C class. However, to each his own and it's quite possible that we've been on different routes and definitely had different crews!

Overall I think you seemed very pleased with the service and offering in the new F class. From the TR's I've read, it seems like a wonderful plane to fly on. It's always nice to see things improving, and more importantly the passengers recognizing changes.

I'd like to see more TR's from you in the future!



"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5771 posts, RR: 11
Reply 8, posted (1 year 3 months 3 weeks 4 days 10 hours ago) and read 25406 times:

Overall, it looked like a great business class product. Unfortunately, it's a First class product. While I think that much of it was presented well, and it sounds like the crews are in good spirits (which makes ALL the difference on a flight, I know!), I'd expect a bit more differentiation from Biz class.

My biggest quibble? AA is charging $13,384 for a seat on tomorrow's DFW-LHR flight in F, and yet:

Quoting Carfield (Thread starter):
Pre-takeoff beverage – Mimosa in plastic cup

Not at $13k each way, AA. Not on your life.

I realize that few people pay that for F, blah blah. But still. That's a sick joke.


User currently offlinenelsony From Australia, joined Jun 2011, 108 posts, RR: 1
Reply 9, posted (1 year 3 months 3 weeks 4 days 8 hours ago) and read 25093 times:

Great trip report Carfield.

This isn't a criticism of your report, it is more of my observation of AA's product for the nose end of market.

In my opinion, the product for "First Class" seems more like "Business Class" on a 3-star Asian airline.

As at AA737-823 points out, the price is $13k, that's not cheap. Considering for half the price you can book Lufthansa, Swiss Air and others who can fly you across the pond in Business Class that is comparable/better than AA.

I'm not a huge seafood fan, but smoke turkey on a bread roll is not the same as caviar. Also on Singapore Airlines, they serve Lobster Thermidor for business and first class, yet AA only served about 100 grams of cured salmon. Also the salad they served look like somebody chopped two icebergs in half, sprinkled some nuts and things on it and served it.
Wine list needs improving, and when will USA-based airlines start offering other desserts besides ice cream sundaes? I love ice cream but its a biz/F ticket, offer the choice of a dark chocolate tart or a lemon meringue or cheesecake.

Food aside, at least the service provided to you was good! I've never had a good experience on a US airline before, lol
The hard product is definitely an improvement and is catching up to the leading carriers in the world.


User currently offlineJetboyTWA From United States of America, joined Jul 1999, 389 posts, RR: 4
Reply 10, posted (1 year 3 months 3 weeks 4 days 1 hour ago) and read 24447 times:

Did you visit the onboard bar at all?

User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 11, posted (1 year 3 months 3 weeks 3 days 20 hours ago) and read 23798 times:

Thanks for all your kind words!

I actually notice that the service in J is taken longer than F, despite they have less courses than F. It might be the F/A to passenger ratio, and the new service takes a bit more time to prepare. For a small F cabin of 8, the service just goes smoother. Yes F is more drawn out, but F/As have less passengers to deal with. To be honest, AA F and J menu has little differences... But service in F is more personal and more efficient. Nonetheless most US carriers suffer this "consistency" issue and if you get a bad crew, even a super fancy seat can't save the reputation of the airlines. Given the stormy relationship between management and the crews on most US airlines, it is really hard to expect more emotional labor from the F/As. It is hard to be sincere when your workplace has become so intolerable and your pays and benefits are being cut consistently, while the CEO and top management gets big bonus checks.

Well I am flying a US carrier, so I just have to adjust my expectation a bit. IMHO, this flight was pretty good, especially for American Airlines and most US carriers. The Dallas crews are always nicer than ORD or JFK crew, in my personal experiences. I think AA's weakness will be the catering and wine list - I am actually more bothered by the simple salad being served on our flight - slicing an iceberg lettuce in half and serving to passengers is a bit cheap. I personally feel that there needs to more differentiation between F and J menus - F should not have the same starter as J. I don't mind F and J sharing a few entrees, but F should have at least one more choice than J, and should have at least one F only entree.

Freshly grated Parmesan cheese is offered for the pasta, but I declined.

Sorry I did not visit the onboard bar between F and J because it was very choppy throughout the night, as noted in my report. At one point, I was literally jolted awake so I decided that this evening was the not type of evening that I should venture around the plane. It is also an overnight flight and I don't want to be too disruptive.

Thanks for all the kind comments!

Carfield


User currently offlinereadytotaxi From United Kingdom, joined Dec 2006, 3228 posts, RR: 2
Reply 12, posted (1 year 3 months 3 weeks 3 days 20 hours ago) and read 23721 times:

Have to say that was an interesting report.
Not sure the food presentation was up to Int First Class but certainly very good American.

Quoting nelsony (Reply 9):

I think some good opinions here.

Did like your photos,good camera, and that toilet is a great improvement.Would have liked to see the menu scanned in or shots of.

Thanks for taking the time to share with us.  



you don't get a second chance to make a first impression!
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5771 posts, RR: 11
Reply 13, posted (1 year 3 months 3 weeks 2 days 15 hours ago) and read 22265 times:

Quoting readytotaxi (Reply 12):
Did like your photos,good camera, and that toilet is a great improvement.Would have liked to see the menu scanned in or shots of.

I agree about the lavatory. It is WAY PAST DUE for a US carrier to have a premium class lavatory that isn't disgusting, and laid out just like the Y-lavs.
I'm no snob- I typically travel in Y. But for your money up front, you should have a nicer lavatory!


User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 14, posted (1 year 3 months 3 weeks 1 day 14 hours ago) and read 21244 times:

Interesting report, thanks for sharing, a real insight into this product for sure.

Despite the seat area looking spacious many things, be it the fittings or the linens, or the glassware (or lack of) just lack refinement and, dare I say it, class. It just doesn't look very premium. Perhaps it feels a different experience in person but this is the impression I get from photos. The toilet is the exception here, which looks fantastic, BA's is the same size as Economy with no extra fittings and can be impossible to change in. What are the quality of the fittings in the cabin? This is one of the subtle but main differences on many airlines between F and J, with a feel of great quality at the front not found in J.

The seat itself, with the touch-screen control panel, looks particularly good, though you mentioned blankets for the turn down, is there no duvet? Food looks passable and I can't understand why they can't have their own full menu for First Class, it just seems ridiculous. The breakfast, however, does look great and the presentation the most refined of any dish.

Thanks again for sharing, it was a great read.

[Edited 2013-05-08 16:14:18]


Despite the name I am a Boeing man through and through!
User currently offlinetype-rated From United States of America, joined Sep 1999, 4990 posts, RR: 19
Reply 15, posted (1 year 3 months 3 weeks 1 day 6 hours ago) and read 20910 times:

Nice report. I'll have to agree the F service on AA definitely seems to be lacking compared to their competitors on that route.

I also have to say that I am very surprised that the F/A's didn't go gestapo on you for those interior photos. Any photos of anything make them very nervous and then they turn just plain scary...... (Remember 9/11!!!!)



Fly North Central Airlines..The route of the Northliners!
User currently offlineprchan From Brazil, joined Jul 2012, 40 posts, RR: 0
Reply 16, posted (1 year 3 months 3 weeks 22 hours ago) and read 20665 times:

Very nice and detailed report. Thanks!

I have flown AA's F class a few times in the last couple of years, domestically and from GRU. Their service has improved a lot, and is on the same level as UA (I know there are some differences). Compared to JJ's F, the main difference is that on AA they charge for 'Five Star Service' while this same perk is included on JJ's F.

On my experiences, sometimes there were some flight attendant who was clearly on a bad mood, but there were others in the team who made up for this one (it happens on all airlines...).

My next trip to the USA will be on AA's F, GRU-MIA on the old Flagship Suite, JFK-GRU on the new First Class. So, I am looking forward to check the differences on the products. I will also fly F class domestically, and also Eagle. So, I will have the chance to check almost all levels of service provided by AA.

The overall experience on AA has grown on me. I am a Star Gold on JJ, and after they move to Oneworld next year, I will certainly fly AA a lot more.


User currently offlineThe777Man From United States of America, joined Jul 1999, 6557 posts, RR: 55
Reply 17, posted (1 year 3 months 3 weeks 18 hours ago) and read 20466 times:

Hi Carfield !

Very nice to see a report in F on AA's new 77W!

It looks really nice and I think the meals are good except for the salad. I agree that they should have more meal options for First than Business.

Looking forward to your next report!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1816 posts, RR: 19
Reply 18, posted (1 year 3 months 2 weeks 6 days 6 hours ago) and read 19583 times:

Hi Carfield

Thanks for yet another enjoyable trip report. You do get around, it's hard to keep up with you!

From what I can tell American is certainly putting a lot of effort into shedding its image of a tired old legacy carrier. The hardware certainly looks rather nice and modern and if I'm not mistaken, I think their Business Class seat is identical to the one Cathay Pacific now has on the B777-300.

The food however, looks rather underwhelming. A canapé with a slice of chicken on it is hardly gourmet food and they might have done something for the presentation of the salad.

In any case, thanks for writing this up. I look forward to your next adventure!

Cheers,
William


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 19, posted (1 year 3 months 2 weeks 3 days 1 hour ago) and read 18645 times:

Hello Carfield

Great report about AA's new F! I feel like they are really upping their leage to a high-quality carrier.
The modifacations are great while still keeping some of the basics.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineN62NA From United States of America, joined Aug 2003, 4452 posts, RR: 7
Reply 20, posted (1 year 3 months 3 days 10 hours ago) and read 16750 times:

Very good report and thanks for taking all the pictures of the business class too!

One thing that drives me nuts:

Quoting Carfield (Thread starter):
Door was closed at 4:32pm, and we pushed back seven minutes later. Everything seemed to be going on fine, but then we stopped of R/W36R. The pilot came on line and told us that they have to take care of few mechanical items but it should not take long.

I can't tell you how many times this has happened to me on AA. Sometimes the wait is 10 or 15 minutes, but I've been in this situation sometimes for over 2 hours. Certainly they don't find out about the "issue" as they are taxiing away from the gate, do they? There's got to be a better way to handle these kind of delays.


User currently offlineDarkSnowyNight From United States of America, joined Jan 2012, 1356 posts, RR: 3
Reply 21, posted (1 year 3 months 1 day 1 hour ago) and read 15379 times:

Quoting N62NA (Reply 20):

I can't tell you how many times this has happened to me on AA. Sometimes the wait is 10 or 15 minutes, but I've been in this situation sometimes for over 2 hours. Certainly they don't find out about the "issue" as they are taxiing away from the gate, do they? There's got to be a better way to handle these kind of delays.

Depends on what the tech issue is. Two hours seems excessive as hell, but for the others, there a lot of items that can pop up well after the push. Usually the delay is a matter of getting MCC to Ok a DER so they can procede inside SOP (and legally of course). Otherwise, back to the gate you'll go.



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User currently offlineWROORD From United States of America, joined Mar 2009, 952 posts, RR: 0
Reply 22, posted (1 year 3 months 10 hours ago) and read 14896 times:

Hi Carfield,

Great report very thorough and analytical. I flew AA from PVG to ORD in F not long ago and wanted to see if anything has changed since there was so much hype.
I can honestly say that most things look much the same except for the seat and extra outlets. I would say that the seat looks actually narrower in comparison to the old one. I agree with privacy issue - if they want you to change to pajamas you should have more privacy.
I also agree that there is really nothingextra (besides the ticket price) that makes the F class much different from J.
I also agree that the Admiral Club membership is a waste of money.


User currently offlineMah4546 From Sweden, joined Jan 2001, 32734 posts, RR: 72
Reply 23, posted (1 year 2 months 4 weeks 8 hours ago) and read 14022 times:

Great report, enjoyed reading it.

Also, FYI, you get an unlimited number of beverage coupons at the AC. Just ask for more.



a.
User currently offlineLpdal From United States of America, joined Mar 2012, 561 posts, RR: 2
Reply 24, posted (1 year 2 months 3 weeks 4 days 21 hours ago) and read 13304 times:
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Nice report, looks like AA is really stepping it up!

One question though, the suite has the red, white, and yellow jacks, for AV video input. Does that mean you could plug in a game console or computer and use the IFE as a monitor? That would be an awesome feature.



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User currently offlineFlyingRoo82 From Australia, joined Aug 2012, 58 posts, RR: 0
Reply 25, posted (1 year 2 months 3 weeks 1 day 8 hours ago) and read 11860 times:

Fantastic trip report, lots of photos especially of the food! It looks like AA has definitely improved their premium service.

But I agree with some of the other comments here that it is more comparable to a business class product on most other 4 star airlines. The gap appears to be closing between First and Business on a number of airlines... and the price differential just doesn't make sense.

Looking forward to ready more of your trip reports!


User currently offlinejohnboy From United States of America, joined Aug 1999, 2586 posts, RR: 7
Reply 26, posted (1 year 2 months 3 weeks 1 day 4 hours ago) and read 11766 times:

I always love your trip reports, Carfield!

Very detailed, but detailed on all the things I enjoy...especially the food pics.  


User currently offline777STL From United States of America, joined Dec 2004, 3618 posts, RR: 3
Reply 27, posted (1 year 2 months 1 week 6 days 17 hours ago) and read 10513 times:

I'm kinda disappointed. Soft product aside, there isn't even much difference between F and J in the hard product either. At least not enough of a difference to warrant me spending more money/miles for F. Bleh.

Quoting Carfield (Thread starter):
Admiral Club – most underwhelming part of the trip, despite this Admiral Club is one of the nicer ones in DFW. However, I still think it is ridiculous not to have a flagship lounge here at DFW, one of American’s largest hubs. Even as a first class passenger, I only get one single premium beverage coupon (and I honestly think a refreshment coupon will be more appropriate). The Admiral Club is very busy during this early afternoon hours and getting more crowded as the afternoon proceeds.

Couple points here. First, the DFW D club is one of the better clubs in the system period. It was only built in 2006 or so. You'll be hard pressed to find many US domestic airline clubs better than it. As far as the Flagship is concerned, there's really no need for it. AA has very little competing ex-DFW premium traffic to warrant the need for a FS.

As far as drink coupons are concerned, I've never been denied when I've gone up to ask for additional ones and you can use them for bottles of water and the oontzy coffee drinks as well. They're not only for alcohol. Crowds, well, yeah. You've got the European flights leaving in the early evening plus the QF flight that leaves in the evening as well. It's going to be crowded. The ORD H/K club is far worse in this regard, there's been times in the evening where I can't even find a place to sit in that club and it's at least twice the size of the DFW D club.



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