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Finnair "New" Business Class HEL-BKK May 2013  
User currently offlineCarfield From United States of America, joined Dec 2003, 1880 posts, RR: 9
Posted (1 year 1 month 3 weeks 5 days 18 hours ago) and read 26600 times:

Finnair – first or second tier Business Class

Finnair has always been an interesting European airline and I have flown mostly intra-Asian (when it flew between BKK and HKG/SIN a decade ago) and intra-European flights, and my last Finnair long haul flight was earlier in the 2006 when it has begun a nonstop flight between HKG and HEL using MD-11s. My impression of Finnair was interesting and my impression was that it provided an acceptable business class experience. It is definitely more practical than fancy and its main meal service is okay, but its pre-arrival meal aims to be on the “light” side with no choice. However its business class fares are always on the low side, so I guess you can’t expect too much. I have decided to give it a try again, as its new business class seats look pretty good. Due to my particular routing, my choice is British Airways’ Club World or Finnair’s new business class. Since I hate BA’s Club World seats, I decide to go for Finnair and Bangkok is one of Finnair’s destinations that will consistently have the new full flat business class seats. In some way, I am impressed with the cabin, and Finnair’s version of seats is definitely better than SN Brussels Airlines’ version, which I will explain a bit towards that section, and I have photo evidence too. Its cabin service is efficient and its catering remains average, nothing too fancy. BTW, since I have posted detail information on Finnair’s long-haul lounge before, I decide to skip taking photos, as the lounge is very busy during the late afternoon hours with eight departures to Asia between 4 and 6pm.

Beautiful day here at Helsinki – it seems that AY 832 always uses a bus gate, but good opportunity to take a picture of the beautiful A321 – filled with passengers connecting to Asia.


May 3, 2013
AY 89 HEL-BKK Lv1710 Arr0715+1 Airbus A330-300X OH-LTU

Lounge
No photo about the lounge (but I have done an extensive AY F lounge report before), but just want to share a few observations – Finnair really tries to sell many “premium” products in the lounge, such as premium wines and champagne, as well as fancy food like caviar and a four course full dinner. It even tries to sell sushi. In some ways, Americans have been selling food and premium alcohols in its lounges for decades, but most European airlines lounges don’t do it. To give Finnair credits, it has a decent complimentary food buffet with the usual soup bar, a salad bar with assorted bread rolls, as well as one kind of hot snacks (today’s choice is spring roll), assorted light snacks with pretzels, and some light desserts. I love the Organic mushroom soup, which I happen to crave most of the times. However I don’t really find selling fancy food and/or wines an overly premium experience. Most European airlines don’t do it and I just personally find it rather cheap for an airline to post advertisement and even making audio announcements to sell food and drinks in a supposedly top business class lounge. There are also too many limitations on who can consume particular alcohol offerings, and all these small things cheapen the premium class experience significantly. From what I can see, no one is really buying anything so it is annoying to passengers and do not really improve Finnair’s cash flow.

Helsinki is very busy at this afternoon hour and for those aviation enthusiasts, I actually jog down the following information:
OH-LTN (333) to Chongqing, OH-LTP (333) to Pudong, OH-LTR (333) to Kansai, OH-LQF (343) to Beijing, OH-LQD (Marimekko Poppy livery) to Tokyo Narita, OH-LQE to Nagoya, and OH-LTS to Seoul Incheon

Too bad that I can’t take any good airplane photos, due to the design of the airport!

OH-LTU, An Airbus A330-300 with the new business class, is being used for today’s Bangkok flight. I tried to take a picture, but just can’t find a decent one to post. Bangkok airport is even worst in this aspect. Today, we used gate 32, and there was a separate priority boarding line for premium passengers. It is also strictly enforced, unlike typical intra-European flights.


Boarding began at 4:28pm and I was the first one to board, as I wanted to take some good cabin pictures. I actually had a good amount of time to do so, as the loading in business class was very light this afternoon, while economy was very full.

Cabin:
The new business class is actually a major improvement from the sliding seats that Finnair is still using on other A340s and older A330s. The seats are configured in an alternate four and five abreast arrangement, and all the “L” seats are solo, which I choose. Many passengers prefer 2C, 4C, or 6C, as they have two giant side tables, but I am very concerned that those seats will have very narrow space for feet, which are the main downfall on these kinds of business class seats. Here is the smartly looking cabin and I like the lighter shade of blue that Finnair uses now.








During boarding, the F/As offered a choice of orange juice, water or champagne (served in real glasses), as well as newspapers and noise-canceling headsets.


Door was closed early at 4:57pm and it continued to amaze me how Europeans were able to board in an orderly fashion and how a reasonable hand carry policy can make the boarding experience so much better.

Couple shots, while taxing to R/W22R
OH-LQD Marimekko Poppy livery to Narita this afternoon



Finnair’s A340-300 Oneworld livery


Giant and mini Oneworld AY planes


Finnair A319 OH-LVG


After OH-LVG took off, we taxied into R/W22R and lifted off at 5:12pm.
View of Helsinki Vantaa airport after we took off and turned back towards Russia



Flying time was a very short eight hours and fifty-nine minutes. Our routing took us over Sipoo and Gulf of Finland, as we climbed to 33,000feet. We passed through St/Petersburg Airport (LED), Nikolsk, Kirov Pobedilao Airport (KVX), Izhevsk, Neftekmask, Dyurtyuli-Ufa International Airport, and Orsk before climbing to 37,000feet. We passed Buckhara, and then climbed to 38,000feet, and then passing Ternez and Kabul, before climbing to 39,000feet, and then passing Peshawar, Loare, Delhi, Luknow, and Dhanbad. We finally reached 41,000feet, before passing Kolkata, and then into Myanmar coast, Pegu and Moulmein, and then into Bangkok.




The F/As passed out shoe bags (a nice feature), and then the amenity kit. I really think this amenity kit is the lowest point of this Finnair flight, and will let the pictures to do the talking.

Amenity Kit:




It claims to be environmentally friendly, but if passengers don’t even have incentive to take those kits home, there is still a lot of wastage. There are two ways that Finnair can go – just follow what JAL, ANA, and Singapore Airlines have done now – handed out the shoe bag, socks/slippers, and pair of eyeshades after takeoff and don’t bother with the kit, and stocked your bathrooms with these amenity items, or offer a real proper amenity kit. This current version is just poorly designed and shows the lack of creativity.

Cabin service:
Beverage service started shortly after takeoff with hot towel and then a beverage service with vegetable crisps.
Here is the wine list:
Champagne
Joseph Perrier Cuvee Royale Brut
Champagne, France

White Wines
Schlumberger Riesling Grand Cru Saering 2011, Alsace Grand Cru, France
Paolo Leo Numen Chardonnay 2011, Puglia IGT, Italy

Red Wines
Chateau Malescasse 2005, Cru Bourgeois, Haut-Medoc, France
San Polo Brunello Di Montalcino 2005, Brunello di Montalcino DOCG, Tuscany, Italy

Sweet Wine
Chateau LaFaurie-Peyraguey 2002, Sauternes, France
Niepoort Colheita 1998, Port Portugal Niepoort (Vinhos) S.A.

66300000 VINILISTA/WINELIST 12/12

I have a glass of the Riesling.




Menu:
Dinner




Fresh Salad


Mediterranean antipasto
Serrano ham, Italian salami, peperoncini filled with cream cheese, grilled mushroom





Velvety Sweet Corn Cream Soup


Lots of utensils


Salmon with Pepper crust, potato leek ragout
Or
Chicken with peanut butter sauce Singaporean Style, Steamed rice



Or
Ravioli filled with goat cheese, tomato sauce and roasted pine nuts

26 replies: All unread, showing first 25:
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1880 posts, RR: 9
Reply 1, posted (1 year 1 month 3 weeks 5 days 18 hours ago) and read 26616 times:

Dessert set


Cheeses
Black Gouda, Brie




Cranberry cake with caramel sauce




Fresh Fruit – there is a real fresh fruit basket and choices today include mandarin oranges, bananas, grapes, and apples

Coffee, avec


Cappuccino, espresso and a selection of Sirocco teas are also available.

The dinner service was pretty good and it is slightly improved from my first flight years ago. The main course is a bit strange, and it not really an authentic Asian dish. I will describe it as a European interpretation of an Asian dish – chicken topped with peanut sauce. I chose it because I did not like the other choices. My suggestion will be to avoid Asian dishes if you cannot get it right. Just serve a normal European dish and only serve an Asian dish, when you fly out from an Asian city and their catering is more prepared for preparing authentic dishes. I appreciate the dessert set and being able to have all three desserts, if I choose to. A good business class product will allow passengers to have cheese, fruit AND dessert. Please take note, British Airways, as United is now even offering cheese AND dessert on its business class product now!

After dinner, bottled waters were passed out and lights were dimmed.

Seat:




Foot space for L seats – which is okay for Finnair’s version (major different from the tiny foot space on SN Brussels Airlines’ A330-300)


Side table with seat control and headset console




Tray table release button


Power outlet and headset plug


Seat pocket


Shoe storage


The prized seat 2C (same as 4C and 6C)


Okay foot space


Seat in the preset “relax” position



Seat in the full flat position






The seat is very comfortable and I feel asleep quickly. I pretty slept till we entered the Indian airspace. The bed was very comfortable. Entertainment system – it had the usual array of movies and television programs, and it is an on demand system. It is not extensive like CX, EK, or SQ, but is acceptable.

Lights turned on again at 4:20am Bangkok local time (midnight Helsinki time), and hot towel were passed out, as well as orange juice. Linen was then passed out, and followed by a typical Finnair’s pre-arrival meal – no choice and one tray service. I still think Finnair can wait for another thirty minutes before starting the breakfast service especially it is an one tray service – not a multiple course breakfast like CX or SQ. The breakfast is actually quite nice, and the omelette is better than most typical airlines’ omelet. There are plenty of croissants and bread rolls on offer.

Breakfast


Omelette with cheddar cheese cream, chicken sausage and pepper ragout





Fresh fruit, breakfast museli, yogurt




Coffee or Tea
66300313 HEL-BKK 2/1301

After the quick breakfast service, I went to the bathroom and Finnair even has window in the bathroom now.











The last hour of the flight was relatively quiet and everyone was getting ready for the arrival. Descent began at 5:37am Bangkok local time, and it felt like that we were vectoring around Bangkok before our final approach.

A shot of the winglet before landing


There were many early arrivals from Europe, and we landed on R/W19R at 6:11am. Taxing was relatively short, and we parked at gate E8 at 6:18am, fifty-seven minutes ahead of schedule. The ground staffs were at the gate passing out fast track passes to arriving business class passengers, and connecting passengers are not given the fast pass for obvious reasons, and I presume non-revenue passengers are excluded too.

In conclusion, Finnair offers a good price business class product, and it is clear that it is not aiming to challenge CX or SQ or other top class products, but to offer an affordable and more practical product. The new seats are very nice, but unfortunately, only four A330s got these new seats. The flight attendants were average, but nothing too out of the world. They did their jobs efficiently and did their midnight round offering waking passengers juices. There were a few Thai F/As in both cabins too. Thai P/As were made throughout the flights – not pre-recorded but live PA. The meal service has shown some improvement but the pre-arrival meal remains rather underwhelming with the lack of lighter choice. The amenity kit is definitely unacceptable and this paper bag cheapens the premium class experience. Why bother? I will rather they pass out slippers (since AY flies to many Asian destinations) and eyeshades with amenities in the bathroom or in the galley. With the new seats, they have cut out the snack bar too, which is disappointing. IMHO, if Finnair continues to price its business class competitively, the current product is acceptable, but I can’t imagine paying full fare for this current product. The new seats are nice but all other aspects of the business class still needs some work and minor touchups.

I hope you will enjoy this trip report!

Carfield


User currently offlineteme82 From Finland, joined Mar 2007, 1459 posts, RR: 0
Reply 2, posted (1 year 1 month 3 weeks 5 days 17 hours ago) and read 26456 times:
Support Airliners.net - become a First Class Member!

Thanks for great TR of AY! I do hope that some day the people in AY would read there TR's of their service and start to think how we can do things better.

-Teme



Flying high and low
User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 3, posted (1 year 1 month 3 weeks 5 days 16 hours ago) and read 26330 times:

Great Trip report!

I just flew Lh business class from Atlanta to New Delhi. I would like to say that Finnair has impressed me more than Lufthansa. I noticed that you were offered both cheese and desert. On the atlanta-frankfurt flight I was given an option between the 2. Also you were served a proper hot breakfast. I was just given fresh fruits. There was also an option of cold cuts but being a vegetarian I could not consume that.The seats look nice and comfortable. Obviously finnair has not gone for anything too classy but still I would say that serves the purpose. Meal service looks nice and adequate. As you say that IFE was acceptable but once again on my ATL-FRA flight, the IFE was bad. The selection was horrible and the the picture quality was nothing really to write about. Even though Lh did not do too bad , Finnair definitely did a good job for you.
I would say it s a smart move to offer this affordable business class package.

Here is my trip report If you wish to compare yourself!
Atlanta-Frankfurt-Delhi! Flying The 748i Again! (by planiac787 May 8 2013 in Trip Reports)
Comments and Suggestions welcomed!

Thanks for sharing!

Cheers

Pradat



Be the change you want to see in the world- M.K.Gandhi
User currently offlineTheAviator380 From UK - England, joined Feb 2013, 370 posts, RR: 0
Reply 4, posted (1 year 1 month 3 weeks 5 days 14 hours ago) and read 25965 times:

Good TR, not seen many AY Business class TRs.

What was the load factor? Seats and some hardware showing age but food does look good. May be portions can be little bigger considering Business class. Overall looks product to me.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2472 posts, RR: 15
Reply 5, posted (1 year 1 month 3 weeks 5 days 12 hours ago) and read 25589 times:

Hi Carfield


Great report, thanks for sharing it again  
Quite amazing to see how many carriers are adapting this seating style!
I do like the AY style, however I find the seats to be rather bland!

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineEASTERN747 From United States of America, joined Oct 2006, 507 posts, RR: 0
Reply 6, posted (1 year 1 month 3 weeks 5 days 10 hours ago) and read 25234 times:

Very nice report, and it was nice to see a carrier I probably will never fly.(only because no plans to visit that area of the world).I do have several thoughts.
- there is a very apparent image of portion control. 2 bite salad lololol
- if you are going to serve soup, do it alone so you don't drop it all over the anti pasta
- salt and pepper in paper pop containers....business class?
- the roll on the first meal didn't look very good
- the glassware looked pretty interesting
- the red sauce on the breakfast was ?????
- did you get a blanket or cover for the seat

Regards


User currently offlineIrishAyes From United States of America, joined Jan 2008, 2147 posts, RR: 15
Reply 7, posted (1 year 1 month 3 weeks 5 days 9 hours ago) and read 25133 times:

Hey Carfield -

Thanks for the TR! The business class product in Finnair looks pretty phenomenal! The amenity kit is indeed somewhat of a joke, but the catering looks amazing.

Great writing and post! Talk soon.

IrishAyes



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlinefinnishway From Finland, joined Jul 2012, 307 posts, RR: 0
Reply 8, posted (1 year 1 month 3 weeks 5 days 9 hours ago) and read 25007 times:

Hello!

Thanks for a great trip report!

Quoting Carfield (Thread starter):
This current version is just poorly designed and shows the lack of creativity.

Creativity has been a thing of the past in Finnair for years. Nowadays only money matters.


User currently offlineRvXKaz From Singapore, joined Apr 2011, 195 posts, RR: 3
Reply 9, posted (1 year 1 month 3 weeks 5 days 2 hours ago) and read 24263 times:

Hi Carfield,

You have provided a very detailed insight into AY's Business Class offering and thanks for sharing your personal perspectives on the product. I must add the comprehensive photo coverage completed the whole TR. It was a great reading. Thank you.

p.s. I do get an impression AY do offer a decent Business Class product at an affordable price. Interesting strategy that they chose for themselves rather than trying to compete with the likes of SQ and CX.
(And yes, you're right, the Asian main course doesn't look too authentic at all!)



They say that I'm a dreamer. But I'd only Dreamt Skyward.
User currently offlinecelestar From Singapore, joined exactly 13 years ago today! , 391 posts, RR: 0
Reply 10, posted (1 year 1 month 3 weeks 4 days 17 hours ago) and read 23630 times:

I love the glass cup they used on FIN AIR, lovely and somehow reminds me on drinking hard liquor.
I am less impressed however, by the entree and the breakfast, maybe they actually taste good!
Thank you for the TR!


User currently offlineteme82 From Finland, joined Mar 2007, 1459 posts, RR: 0
Reply 11, posted (1 year 1 month 3 weeks 4 days 15 hours ago) and read 23487 times:
Support Airliners.net - become a First Class Member!

Quoting EASTERN747 (Reply 6):
- the glassware looked pretty interesting

That is Iiittala's Ultima Thule line specially made for AY. I got 12 glasses of the same design.



Flying high and low
User currently offlineadamspotter From Netherlands, joined Feb 2011, 1118 posts, RR: 4
Reply 12, posted (1 year 1 month 3 weeks 4 days 12 hours ago) and read 23247 times:
Support Airliners.net - become a First Class Member!

Great report as always Carfield!
Thanks for sharing  

cheers,

Brendan


User currently offlineHELyes From Finland, joined Oct 2010, 886 posts, RR: 1
Reply 13, posted (1 year 1 month 3 weeks 4 days 12 hours ago) and read 23143 times:

Thanks for the TR, interesting reading!

Quoting Carfield (Thread starter):
In conclusion, Finnair offers a good price business class product, and it is clear that it is not aiming to challenge CX or SQ or other top class products, but to offer an affordable and more practical product.

Yes thats what their business model is these days and it seems to be working ok.

Quoting Carfield (Thread starter):
The new seats are very nice, but unfortunately, only four A330s got these new seats.

All their wide bodies will get the flat bed seats, except three A343's. The new seats will be installed Jan 2014 - Autumn 2014.

They have been used the A333's with flat bed seats also in charter traffic in winter season, mainly to SE Asia and Caribbean, these planes also have the largest number of Y seats. I once had the flat bed even to Las Palmas, was quite unusual holiday charter experience!

Quoting EASTERN747 (Reply 6):
- the glassware looked pretty interesting
Quoting teme82 (Reply 11):
That is Iiittala's Ultima Thule line specially made for AY.

The Ultima Thule glassware was originally designed for their new JFK route in 1969. It looks its back in fashion again and widely available in stores.

[Edited 2013-05-15 07:32:59]

User currently offlineSR 103 From United States of America, joined Sep 2000, 1736 posts, RR: 39
Reply 14, posted (1 year 1 month 3 weeks 4 days 10 hours ago) and read 22963 times:

Thanks for a great report like always Carfield. I have yet to try Finnair but as I rarely fly oneworld I am sure it won't be happening anytime soon. Nonetheless it looks like you had a good flight with them despite the amenity kit paper bag.

Quoting Carfield (Thread starter):
Chicken with peanut butter sauce Singaporean Style, Steamed rice

You know, I had something identical to that on Lufthansa a few months back and to be honest it was not bad. Your right, its not exactly Asian food but I enjoyed it for some odd reason.
http://i44.photobucket.com/albums/f42/SR747300M/IMG_5522.jpg


User currently offlinecgnnrw From Germany, joined May 2005, 1135 posts, RR: 2
Reply 15, posted (1 year 1 month 3 weeks 4 days 10 hours ago) and read 22929 times:

Nice report. I would guess the OY product resembles the Finnish culture quite accurately:subdued with a few perks without being over the top. I agree paper amenity kits are unacceptable in biz class...that's taking the whole "go green" thing too far. Also I noticed salt and pepper were in little pakets, that too is really unacceptable in a biz cabin. Heck, I can't imagine any US carrier would try getting away with that.


A330 man.
User currently offlinechristao17 From Thailand, joined Apr 2005, 937 posts, RR: 8
Reply 16, posted (1 year 1 month 3 weeks 3 days 17 hours ago) and read 21996 times:

Okay, the thing that really caught my attention was the "Finnair" logo on the top of the dessert. That seems to have taken branding just a wee bit too far!

Other than that, though, the new business class cabin and seats looks comfortable. Having the single L seats looks a bit funny but am sure they are popular.

Thanks for sharing!



Keeping the "civil" in civil aviation...
User currently offlinenelsony From Australia, joined Jun 2011, 102 posts, RR: 0
Reply 17, posted (1 year 1 month 3 weeks 2 days 9 hours ago) and read 21064 times:

Another thorough report Carfield, just like your AA TR, I enjoyed reading this one too.
The Finnair seats are the same as Swiss Air but in my opinion, Swiss Air dresses up their seats a lot more than Finnair.
And from the pictures, it seems that bluey leather/faux leather arm rest thing around the seat is showing signs of wear and tear.
I know some people might disagree, but I find the color just slightly a bit hospital-ish.
Anyway, the catering looks like a business lite service. But they do competitive J fares though, even from Australia to Europe, and to some people, all they care about is a good seat for a good sleep. I guess you have to rank what your expectations are when it comes to J or F class products, seat, comfort, food, entertainment, service etc etc.
LOL I just laughed so much about your Asian food experiences.
You and I share something in common, I keep ordering Asian food at places which you know they wont cook good asian good, but i keep doing it anyway, no matter how many disappointing food experiences i've had.
One time I ordered special fried rice and they used arborio rice!
I think in instances like this, its best to stick with the "strengths" of the airline's home country. But i wouldn't know what Finnish people eat   and leave Asian food to Singapore/Cathay/Malaysia/Thai airlines.
Although Qantas makes good Asian food, because the consultant chef is an expert in Asian cuisine.
Oh god, I'm talking about food again.
Their amenity kit seems skimpy, but perhaps Finnair thinks nobody uses them anyway.
Oh and the seat, that's a lesson of never judge a book by its cover.
the "Throne" seat, which is the single seat behind two seats in front, never pick that unless you have little feet, because the cubby hole to put your feet in, is so small!
A lot of people make that mistake of booking that seat because they see this big chair in the middle of two table size arm rests.


User currently offlinestipica From Croatia, joined Feb 2011, 424 posts, RR: 8
Reply 18, posted (1 year 1 month 1 week 2 days 3 hours ago) and read 18714 times:

Hi Carfield !

as one of the best reporter here writing a report about AY is winning combination for me ... big fan of both  
Quoting Carfield (Thread starter):
Since I hate BA’s Club World seats

May I ask why ? for me it is the most innovative concept which offers decent comfort and high density ... earthquake effects is only negative side but it depends on the seatmate ... and I agree that BA service is nothing special

Quoting Carfield (Thread starter):
since I have posted detail information on Finnair’s long-haul lounge before

when ? where ?

Quoting Carfield (Thread starter):
This current version is just poorly designed and shows the lack of creativity.

I disagree with that statement ... simplicity , modesty and awareness of nature is integral part of Nordic design so AY is just good promoter and current design and offer is very nice move
thanks stipica  



Open your eyes and think
User currently offlineflightsimboy From Canada, joined Sep 2005, 1215 posts, RR: 5
Reply 19, posted (1 year 1 month 1 week 2 days 1 hour ago) and read 18560 times:
Support Airliners.net - become a First Class Member!

Great trip report, and nice to see one on Finnair....

Quoting Carfield (Thread starter):
Flying time was a very short eight hours and fifty-nine minutes. Our routing took us over Sipoo and Gulf of Finland, as we climbed to 33,000feet. We passed through St/Petersburg Airport (LED), Nikolsk, Kirov Pobedilao Airport (KVX), Izhevsk, Neftekmask, Dyurtyuli-Ufa International Airport, and Orsk before climbing to 37,000feet. We passed Buckhara, and then climbed to 38,000feet, and then passing Ternez and Kabul, before climbing to 39,000feet, and then passing Peshawar, Loare, Delhi, Luknow, and Dhanbad. We finally reached 41,000feet, before passing Kolkata, and then into Myanmar coast, Pegu and Moulmein, and then into Bangkok.

That's Lahore...not Loare  ....I had a query here on a.net why some planes have a diversion around the area

http://www.airliners.net/aviation-forums/tech_ops/read.main/332039/

[Edited 2013-05-31 17:46:11]

User currently offlineCarfield From United States of America, joined Dec 2003, 1880 posts, RR: 9
Reply 20, posted (1 year 1 month 1 week 1 day 22 hours ago) and read 18381 times:

Lahore - yes I know... possibly a typo or auto correct thing...

Lounge report - from FT
http://www.flyertalk.com/forum/trip-...nair-new-long-haul-lounge-hel.html

About the Club World seat, I really think it is just poorly designed and the seat design maybe a major innovation one or two decades ago, but now it is just simply outdated (The fact that BA keeps these seats for its 787 and A380s just disappoints me and more reason not to fly BA). The improved version just makes the seat more tolerable. However, there is still the lack of storage space and the fact that I have to stare into my strange neighbor eyes during takeoff and landing makes me think twice about flying BA, as well as the inconvenience of raising the divider up and down throughout meals. However it is just my personal opinion.

About the amenity kit, I understand the Nordic design concept but it still looks bad IMHO. There are still plenty of wastage after flights and people are not even bothering taking home with them now. As of this point, I am willing to tell AY either provide a real amenity kit or just go the Singapore Airlines/JAL/ANA track, put out an amenity basket after meals or have the F/A does a amenity basket round and people just take what they need. It might be slightly more work for F/As but at least it is both environmentally friendly and cost friendly. As I concluded in the report, Finnair knows its place and aims for a second tier premium airline status with affordable fare. No SQ here but at least a comfortable seat and decent meal and service!

Thanks for all the kind words.

Carfield


User currently offlinestipica From Croatia, joined Feb 2011, 424 posts, RR: 8
Reply 21, posted (1 year 1 month 1 week 1 day 13 hours ago) and read 17998 times:

thanks for the link ( didn't know that you are active there ) and I am completely agree with your observations ... but in high density/competitive price policy they have decant product ...of course I respect your opinion and experience I ask this because off pure curiosity ... yes understand your point that they can implement different concept and that environmentally friendly design is "missing something" , I prefer Rimowa LH too but it seems this AY paper bag and content is more friendly for recycling after the use
thanks stipica  



Open your eyes and think
User currently offlinebabybus From , joined Dec 1969, posts, RR:
Reply 22, posted (1 year 3 weeks 3 days 12 hours ago) and read 15549 times:

You have done a really great TR here. I read it all.

However, it doesn't really sell the Finnair J class service. It looks like you pay a lot of money but don't actually get value for money. That Amenity kit would be an insult to anyone in any class.

When I used to travel AY short haul in business the menus were Finnish food. That was great, but the food on your flight could be any canteen food.


User currently offlinehomer3152 From Germany, joined Jun 2011, 15 posts, RR: 0
Reply 23, posted (1 year 3 weeks 3 days 1 hour ago) and read 15087 times:

Thank you very much for this well written and comprehensive trip report on an airline I have never flown before. I like th cabin and shall try out this desigh soon on Brussels Airlines. However, being a spoilt EK flyer (just watch my video on the EK Business Lounge on youtube) the policy of selling food in a lounge is a non starter and a reason for me to never try out this airline. Equally ridiculous: the "Wine glasses"..looking like emptied mustard jars..amazing, this total lack of style..

User currently offlineHELyes From Finland, joined Oct 2010, 886 posts, RR: 1
Reply 24, posted (1 year 3 weeks 2 days 23 hours ago) and read 14926 times:

Quoting homer3152 (Reply 23):
policy of selling food in a lounge is a non starter and a reason for me to never try out this airline. Equally ridiculous: the "Wine glasses"..looking like emptied mustard jars..amazing, this total lack of style..

There is free food availabe in Finnair lounges and the "emptied mustard jars" (Ultima Thule glasses) are retro design from 1969, pretty popular in the design shops these days  


User currently offlinehomer3152 From Germany, joined Jun 2011, 15 posts, RR: 0
Reply 25, posted (1 year 3 weeks 2 days 3 hours ago) and read 14415 times:

@HELyes: I thought there was something special about these jars..and that they are popular in Helsinkki design shops confirms this  Seriously: I loove finnish design..maybe even these glasses..but maybe for Mustard..but NEVER for good wine 

User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 26, posted (1 year 3 weeks 9 hours ago) and read 13778 times:

Hi Carfield,

A great insight into Finnair's Business Class product; something I have been wanting to try for quite some time.

At first, I thought AY did not seem too special. But if one keeps in mind that this airline is not seeking to match the likes of CX/SQ and even EK/EY, and instead offer something affordable with decent value then the perception can be slightly more positive. In fact, most things -aside from the hard product- seemed to remind me a bit of KLM.

Regardless however, I think selling any kind of thing in a premium lounge is quite tacky (as for the US airlines, it is a completely different ballgame). If anything, AY should exercise more control on who can access their lounges, then maybe they can focus on offering a bit more quality  


Many thanks for sharing this with us. Always looking forward to more.

Cheers,
Roni



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