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Shame On You Singapore Girl! (SQ BKK-SIN)  
User currently offlineSuperfly From Thailand, joined May 2000, 39707 posts, RR: 75
Posted (1 year 1 month 1 week 9 hours ago) and read 20572 times:


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Photo © Patrick Kane



Before everyone flames me, I just want to say that I love Singapore Airlines. I know it’s everyone’s favorite airline (my 2nd favorite behind Thai Airways) but my flight last month was not usual for Singapore Airlines.

Work had me make a trip down to Singapore for a few days. Since I was going down to Singapore for a few days, I most certainly had to meet up with Ryanair!!! to raise some hell!

I wanted to fly on Thai Airways A340-600 but that flight fills up quick. To me, flying on a twin on a route where a 4-holer is an option is sacrilege. I really wanted to get the A340-600 flight but the mid-day flight was sold out as well as the day before and for the next three days. So I took Singapore Airlines which just uses a 777.
I’ve flown on Singapore Airlines 777 before and had a magnificent experience! Mainly because of their service and their meals. This time was a huge let down.

Check in went smooth with the Thai-based Singapore Airlines reservation agents.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore003_zps177d0958.jpg





As I’m walking to my gate, I see the beautiful Thai Airways A340-600 that I really wanted to fly on pushing back and headed for Singapore.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore004_zps74f6d298.jpg






I get to my window seat and find the seats very comfortable.

It was a full flight. My seatmates was a friendly older British couple headed back home to Singapore.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore008_zps90a57837.jpg







We push back on time and off we go.

We take off in to the hot & hazy sun over Bangkok and bank southeastward towards Pattaya.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore012_zpsdf80b7f6.jpg




http://i270.photobucket.com/albums/jj96/Rush8track/Singapore018_zpseb613f36.jpg
Koh Larn below



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore019_zpsc7831e9a.jpg
Pattaya




http://i270.photobucket.com/albums/jj96/Rush8track/Singapore026_zps9eb2ed1f.jpg





Now here is where the problems start. Service begins but only for some. This flight must have had at last 50 passengers with their ‘special dietary needs’. I understand there are some people that are diabetic or have allergies and can only eat certain foods. That’s fine. It’s the unusually large amounts of vegetarians, vegans, Halal or what ever their needs were that took service away from everyone else. I understand that the few special needs passengers get their meals first.
The flight attendants refused service to everyone else that didn’t have a special ‘need’ with their food. The flight attendant was extremely rude to the lady in the aisle seat in my row. She simply asked for water and was told to wait and the flight attendant was not friendly about it at all.

The family in front of us was over the top with their ‘needs’. Their 10 year old son kept complaining about his meal being too cold and again for not liking the flavor and wanted to try other dishes the airline had to offer. The flight attendant went back & forth THREE TIMES with a different meal just to appease this little brat!
When I was a kid traveling on an airplane, the thought of giving a flight attendant (stewardess in my day) a hard time was completely unheard of.

The older British lady asked again about a half hour later when our meals were going to come and the flight attendant was even nastier to her and told her not to ask again. Several other passengers had asked but the SQ crew didn’t seem interested in dealing with any non-special needs passengers for the first half of the flight. The older lady was polite both times but the Singapore girl was mean to her both times.

After 1 hour, we finally get our meals. It was good but not as good as the meal I had several years ago when I flew this route. It was chicken curry with rice and shrimp salad.
The beverage cart comes around and I asked for a whiskey & coke. The flight attendant gives me an annoyed look and asked if I wanted juice instead.
I gave her a stern look and pointed to the bottle of whiskey already on the beverage cart and told her I’ll have a whiskey coke.
What the hell?!?!?
I guess she didn’t know. When Superfly ask for a whisky & coke, don’t offer Hawaiian Punch! You ask Superfly if he wants it shaken or stirred!
...and don’t forget the swizzle stick!




http://i270.photobucket.com/albums/jj96/Rush8track/Singapore029_zpsd2fd3abe.jpg





http://i270.photobucket.com/albums/jj96/Rush8track/Singapore033_zps1cc8c0cd.jpg

My goodness! This crew must have lost their minds!
The service was rushed since this is a 2 hour flight. Service for the rest of us passengers without food hang-ups didn’t get any service for the first hour of flight. Then in-flight service ended prematurely. We only had about 30 minutes of service and no one was getting service as soon as our descent to Singapore started.
I really thought Singapore Airlines would have had a better handle on things.
Perhaps it’s time for that crew to Scoot…..

I didn’t take any photos because I don’t want to get anyone in trouble.


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore038_zps45009999.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore040_zpsc765b6ae.jpg



Arrive in Singapore, check in with customs and hop on the MRT to my hotel. This time I stayed in the Geylang district. This area in known for it’s street vendors and selection of good food.
I check in to my hotel.


http://i270.photobucket.com/albums/jj96/Rush8track/IMG_3826_zps4ee00451.jpg







Later met up with the famous Ryanair!!!.
We planned on raising some hell and starting trouble but we both had an early morning the next day and I was coming down with a cold.
So we drank as responsible adults the first night.
Had some great Chinese-Singaporean food!
Thanks steering me in the right direction on food.

Later that night, me & Ryanair!!! went spotting at SIN. Even though it was night, we had a great view of the bay and saw planes fly in really low. Nothing interesting flying in, just a bunch of twin jets. For the first time, I heard wake turbulence loud & clear. THAT was cool!

Ryanair!!! takes me back and he heads off home.




View from my hotel the following morning.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore094_zps9fd62800.jpg




The following day, I did some sightseeing and met up with another friend. One thing I like about Singapore is that they use the Toyota Crown Comfort as their taxis. They are far more comfortable than the little crap-box cars used as taxis here in Bangkok. These have a high roofline and are easy to get in & out for us big people.


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore055_zps56be940d.jpg






http://i270.photobucket.com/albums/jj96/Rush8track/Singapore051_zps86943515.jpg
Construction for a new stadium of some sort.





http://i270.photobucket.com/albums/jj96/Rush8track/Singapore059_zps4363bc25.jpg
The cheapest store in Singapore



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore057_zpsab50aaf3.jpg



I love this building! The Park Royal which I find more attractive than the Marina Bay Sands building.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore066_zps113710d5.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore072_zpsa306c0cd.jpg




http://i270.photobucket.com/albums/jj96/Rush8track/Singapore063_zps2918bff4.jpg

Waiters playing in a water fountain. I thought people get cained for doing this kind of stuff in Singapore.






http://i270.photobucket.com/albums/jj96/Rush8track/Singapore061_zpsdbd23774.jpg
Civil defense patrol. Looks like something I’d see in a Sci-fi movie.


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore060_zpsd9d1a496.jpg
The new world….


Heavy-handed government that charge tolls to drive downtown.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore104_zpsfd6cd66d.jpg


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore097_zps0f0499a3.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore098_zps2c69db4c.jpg


Was supposed to meet up again with Ryanair!!! but work requirements kept him tired up. I had done enough sightseeing already so decided to stay close to my hotel. The Geylang district is also the red light district. Not sure why my boss put me in the red light district….
That didn’t bother me but the large groups of men just standing around loitering standing around like zombies was kind of odd. They should go inside the place of entertainment rather stand around. Most looked to be from Bangladesh or India.

I decided to call it a night and have a few fine beers I can’t get in Thailand.
Had a lot to do the next day before my flight home.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore091_zpsd93a5852.jpg




Housing along MRT to SIN.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore111_zps15a4b512.jpg


Check in to SIN the following day. No problems to report.
Had some really good Indian curry chicken in the airport.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore114_zpsb825e27f.jpg


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore115_zps852e7257.jpg

We board on time.

We push back on time.

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore119_zps0e2e4b5c.jpg


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore123_zps4637d94f.jpg
Ryanair!!!'s Scoot



I didn’t notice on the previous flight. The armrest has a hole with a lid over it. I stuck my finger in the hole but nothing happened.
What is this for?

http://i270.photobucket.com/albums/jj96/Rush8track/Singapore120_zps256030d1.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore125_zps1a398c89.jpg


http://i270.photobucket.com/albums/jj96/Rush8track/Singapore128_zpsf9406469.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore132_zps953791be.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore137_zps9a3f9060.jpg



http://i270.photobucket.com/albums/jj96/Rush8track/Singapore138_zps9c59c6c8.jpg



The service was MUCH better on the return flight and what I’d expect on Singapore Airlines. The food was some kind of fish with pasta and creamy sauce with vegetables and a few other things. This crew was generous with the booze as well. No fussy passengers with food hang ups either.

Despite the first leg of the trip, I’ll still fly SQ in the future. My hope is that this was an exception and not a new trend at Singapore Airlines.








http://i270.photobucket.com/albums/jj96/Rush8track/Singapore080_zps2f60a271.jpg

[Edited 2013-06-23 13:51:24]

[Edited 2013-06-23 14:35:00]


Bring back the Concorde
60 replies: All unread, showing first 25:
 
User currently offlinePRAirbus From Puerto Rico, joined Apr 2005, 1131 posts, RR: 1
Reply 1, posted (1 year 1 month 1 week 8 hours ago) and read 20450 times:

Often passengers are spoiled, rude and tacky! Good for the Singapore Girl, glad she did not put up w/"abuse"! Good for her!

User currently offlineSuperfly From Thailand, joined May 2000, 39707 posts, RR: 75
Reply 2, posted (1 year 1 month 1 week 8 hours ago) and read 20409 times:

Quoting PRAirbus (Reply 1):
Often passengers are spoiled, rude and tacky! Good for the Singapore Girl, glad she did not put up w/"abuse"! Good for her!

Did you read the report?
They spend most of their time with the passengers that were abusing them.



Bring back the Concorde
User currently offlinefalstaff From United States of America, joined Jun 2006, 6075 posts, RR: 29
Reply 3, posted (1 year 1 month 1 week 8 hours ago) and read 20389 times:
Support Airliners.net - become a First Class Member!

Quoting Superfly (Thread starter):
It’s the unusually large amounts of vegetarians, vegans, Halal or what ever their needs were that took service away from everyone else.

Next time I fly on AF, I will be ordering Halal, so I can eat earlier.

Quoting Superfly (Thread starter):
What the hell?!?!?
I guess she didn’t know. When Superfly ask for a whisky & coke, don’t offer Hawaiian Punch! You ask Superfly if he wants it shaken or stirred!
...and don’t forget the swizzle stick!

That is odd, maybe she thought you were already drunk.

Quoting Superfly (Thread starter):
my hotel.

What is that chair for? I probably don't want to know.

Quoting Superfly (Thread starter):
The cheapest store in Singapore

That is Funny. ABC claims to the the cheapest store in Detroit.

Quoting Superfly (Thread starter):
I thought people get cained for doing this kind of stuff in Singapore.

No fun allowed!

Quoting Superfly (Thread starter):
Civil defense patrol. Looks like something I’d see in a Sci-fi movie.

I would like to learn more about that thing, it looks like a neat car to drive.

Quoting Superfly (Thread starter):
few fine beers

Looks good to me

Quoting Superfly (Thread starter):
he food was some kind of fish with pasta and creamy sauce with vegetables and a few other things.

Looks pretty good too. "We need someone who cannot only fly this plane, but who didn't have fish for dinner"
 



My mug slaketh over on Falstaff N503
User currently offlineSuperfly From Thailand, joined May 2000, 39707 posts, RR: 75
Reply 4, posted (1 year 1 month 1 week 8 hours ago) and read 20337 times:

Quoting falstaff (Reply 3):
That is odd, maybe she thought you were already drunk.

Haha!  
Nope. First drink of the day actually.

Quoting falstaff (Reply 3):
What is that chair for? I probably don't want to know.

Yep, it's for purposes not meant to be discussed in an aviation forum.  
Quoting falstaff (Reply 3):
I would like to learn more about that thing, it looks like a neat car to drive.

Agreed!

Quoting falstaff (Reply 3):
Looks good to me

Nice premium beers brewed with dedication.



Bring back the Concorde
User currently offlinedebonair From Germany, joined Jan 2004, 2399 posts, RR: 4
Reply 5, posted (1 year 1 month 1 week 7 hours ago) and read 20084 times:

Nice TR!

Quoting Superfly (Thread starter):
I didn’t notice on the previous flight. The armrest has a hole with a lid over it. I stuck my finger in the hole but nothing happened.
What is this for?

Normally an ash-tray is placed in this hole; but since all flights are strictly non-smoking these have been removed.

Quoting Superfly (Thread starter):
I check in to my hotel.

What's the name of this place? Do you have to pay the room per hour?


User currently offlinefalstaff From United States of America, joined Jun 2006, 6075 posts, RR: 29
Reply 6, posted (1 year 1 month 1 week 7 hours ago) and read 20074 times:
Support Airliners.net - become a First Class Member!

Quoting Superfly (Reply 4):
Yep, it's for purposes not meant to be discussed in an aviation forum

maybe on a railroad forum  



My mug slaketh over on Falstaff N503
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 287 posts, RR: 3
Reply 7, posted (1 year 1 month 1 week 6 hours ago) and read 20044 times:

Wow, thanks for that report. Shocking service on that outbound, absolutely shocking.

Never experienced that kind of appalling service on SQ but I do have a story.

I did once have a crew member that was not up to standard and was rather cold. I asked him politely for a feedback form and his name (you should try this sometime but it should never ever have to get that bad, totally unacceptable) and he then asked what my feedback was regarding and I said "You, of course." He apologised for his service repeatedly. I told him to "Give me a reason not to write up." He had nothing to say, I then passed the form to the Inflight Supervisor whilst deplaning and mentioned the crew member's name and said he was unacceptable.

Quoting Superfly (Thread starter):
Construction for a new stadium of some sort.

This is the new national stadium, replacing the old Kallang one.

That slot in the armrest used to be an ashtray I think though not entirely sure and I believe is only fitted on the pre-2000 777s so I wouldn't be surprised if it wasn't fitted on your outbound flight at all.

What'd you think of the Barons beer? I'm not keen on strong beer. Are you not a fan of Tiger?  
Quoting PRAirbus (Reply 1):
Often passengers are spoiled, rude and tacky! Good for the Singapore Girl, glad she did not put up w/"abuse"! Good for her!

What? The crew are SUPPOSED to tolerate such passengers, it's part of their job. If they can't handle that or feel they are above that level they shouldn't be serving cabins, on SQ anyway. I never understand people that believe crew have the right to treat their customers badly, as I mentioned in another thread, if I were to respond that way to my clients I'd get sacked, such crews should too.



Would you like fries with that? I didn't think so.
User currently offlineEL-AL From Israel, joined Oct 2001, 1294 posts, RR: 5
Reply 8, posted (1 year 1 month 1 week 5 hours ago) and read 19838 times:

Hey Superfly, another interesting report.

Quoting Superfly (Thread starter):
Pattaya

Lucky you can't get STD flying over it.

Quoting Superfly (Thread starter):
The flight attendants refused service to everyone else that didn’t have a special ‘need’ with their food. The flight attendant was extremely rude to the lady in the aisle seat in my row. She simply asked for water and was told to wait and the flight attendant was not friendly about it at all.

Well, this is nothing but the main FA fault. Knowing he has so many special meals he should have started service early, or to give meals all at once, can't blame the FAs for bad management.

Yet, their rudeness is unexplainable. All i can say that is better then other airlines - when I flew one of those nutrios turkish charter airlines (air anatolia maybe?) I asked for water, and the FA keep waiting shouting "later" without even looking at me, and kept walking. Yet, not something you expect from Singapore airlines.

Quoting Superfly (Thread starter):
Arrive in Singapore, check in with customs and hop on the MRT to my hotel. This time I stayed in the Geylang district. This area in known for it’s street vendors and selection of good food.
I check in to my hotel

What the hell is the blue chair in the back?! how do you use it?

Thx for shearing! Jonathan



"In our country, those who do not believe in miracles are irrational" - David Ben Gurion.
User currently offlineallrite From Australia, joined Aug 2007, 2010 posts, RR: 4
Reply 9, posted (1 year 1 month 1 week 5 hours ago) and read 19693 times:

Great report as usual. Don't blame you for wanting the Thai A340-600. Flown on it once and it was one of the best experiences.

Let me guess, you either stayed at a Fragrance hotel or a Hotel 81 (which should probably be called the Hotel 69 chain). It certainly wasn't a birthing chair, as these are largely unneeded in Singapore.  



Applying insanity to normality
User currently offlinecelestar From Singapore, joined Jul 2001, 396 posts, RR: 0
Reply 10, posted (1 year 1 month 1 week 3 hours ago) and read 19379 times:

I feel sorry for reading this report.
Though I seldom travels on SQ now, I recalled 10 years ago, while getting married in US and heading back to Taiwan, I was on a SQ flight that was full and indeed experienced this much delayed food service, in the name of special meal service. I recalled we waited at least one hour after all special meal were served. And another one hour when our plates are been retrieved. My wife, who had been repeatedly informed by me on how good Singapore airlines is, looked at me with her eye opened and annoyed.
I then told the chief pursor and the next round of breakfast, we were served first.
You have to bring the matter to the management and should not tolerate such. Especially from reading on how rude the FA is, on your drinks, as well as to others. Bad member should be repriminded and should never be part of the team that hurts the image of the company.
Very sad and shocked to hear.
I travelled much on CX, and on occasion, I encounter service that are not up to standard, I always get some good answer or apology after bring the matter up. That is one of the reason, I remain a loyal CX passenger.


User currently offlineKfly From Australia, joined May 2004, 194 posts, RR: 0
Reply 11, posted (1 year 1 month 1 week 3 hours ago) and read 19299 times:

Interesting TR. I'll skip over the many misinformed comments made by the OP (Eg. "waiters" playing in a water fountain... really?! They are school kids from a religious school)

The service onboard the BKK-SIN flight sounds pretty bad. However, if I was part of the family with the "bratty" kid, I'll be writing a totally different TR on how wonderful and accommodating SQ was :P



Fly! My Pretties
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 287 posts, RR: 3
Reply 12, posted (1 year 1 month 1 week 2 hours ago) and read 19165 times:

Quoting celestar (Reply 10):
in the name of special meal service

On flights to India (especially on certain days where a significant amount of passengers observe vegetarianism) the crew use the carts down the aisles handing out the vegetarian meals to passengers that ordered them, at times this can be the majority of the cabin and as a result passengers who haven't ordered a special meal feel left out and often ask the cabin crew why they haven't received meals when others are eating. This is usually coupled with many drink requests simply because the crew are present. I frequent BOM and when flying in Y sometimes I don't receive my meal until 2 hours after departure, on SQ424 which has a 8PM departure this means not getting to eat until 10, sometimes later if we experience bad weather over the Bay of Bengal and crew have to take their seats. Lesson learned, pig out at the SKL beforehand.  



Would you like fries with that? I didn't think so.
User currently offlineSuperfly From Thailand, joined May 2000, 39707 posts, RR: 75
Reply 13, posted (1 year 1 month 1 week 1 hour ago) and read 18993 times:

Quoting SIA747Megatop (Reply 7):
Wow, thanks for that report. Shocking service on that outbound, absolutely shocking.

Never experienced that kind of appalling service on SQ but I do have a story.

Hello and great to see some locals in Singapore chime in. What you said in your story did cross my mind but I chose to let it roll off my back. If the return flight had been the same I would have done so.

Quoting celestar (Reply 10):
I feel sorry for reading this report.
Though I seldom travels on SQ now, I recalled 10 years ago, while getting married in US and heading back to Taiwan, I was on a SQ flight that was full and indeed experienced this much delayed food service, in the name of special meal service. I recalled we waited at least one hour after all special meal were served. And another one hour when our plates are been retrieved. My wife, who had been repeatedly informed by me on how good Singapore airlines is, looked at me with her eye opened and annoyed.

We all have our bad days. They're humans like everyone else and there are days I'm not performing at 100%. My guess is that something went wrong on the ground that caused much of the crew to be cranky.
Bangkok to Singapore is only a 2 hour flight and that is a short window to serve a fully loaded 777.

Quoting SIA747Megatop (Reply 12):
On flights to India (especially on certain days where a significant amount of passengers observe vegetarianism) the crew use the carts down the aisles handing out the vegetarian meals to passengers that ordered them, at times this can be the majority of the cabin and as a result passengers who haven't ordered a special meal feel left out and often ask the cabin crew why they haven't received meals when others are eating.

Perhaps a 2nd cart with only vegetarians should go down the aisles as well instead of having the regular food waiting in back.
It's not just the special meals that annoyed me, it was that many of them were complaining and telling the F.A.s to go back & fourth with the meals while others hadn't eaten anything at all.



Quoting EL-AL (Reply 8):
Knowing he has so many special meals he should have started service early, or to give meals all at once, can't blame the FAs for bad management.

  
That's what I was thinking.

Quoting debonair (Reply 5):
Do you have to pay the room per hour?

Not sure. The company paid for the room.

Quoting falstaff (Reply 6):
maybe on a railroad forum

I'm on the fence with that hobby. After meeting those railroad spotters on that steam locomotive trip, I need to reconsider if I want to be a part of that hobby....

Quoting SIA747Megatop (Reply 7):
This is the new national stadium, replacing the old Kallang one.

Nice. Looks like it will be an impressive structure.

Quoting SIA747Megatop (Reply 7):
What'd you think of the Barons beer? I'm not keen on strong beer. Are you not a fan of Tiger?

I like Barons beer a lot! It was really good. Has a full body flavor but it slowed me down the next day.
Tiger is a girly beer but I'll drink it when it's extremely hot outside and/or if I'm going to be drinking a lot.
It's brewed here in Thailand as well.

Quoting EL-AL (Reply 8):
Lucky you can't get STD flying over it.

I dunno, I was getting an itch at 35,000 feet.....

Quoting EL-AL (Reply 8):
What the hell is the blue chair in the back?! how do you use it?

Not sure how to describe without breaking the any forum rules....

Quoting EL-AL (Reply 8):
Thx for shearing! Jonathan

I wish I could share.  
Quoting Kfly (Reply 11):
(Eg. "waiters" playing in a water fountain... really?! They are school kids from a religious school)

Yes really. The uniform looks like waiter or restaurant staff.

Quoting allrite (Reply 9):
Great report as usual. Don't blame you for wanting the Thai A340-600. Flown on it once and it was one of the best experiences.

I flew on the Olympic Airways A340-300 from Athens to New York. It was terrific! One of the best flights ever.

Quoting allrite (Reply 9):
Hotel 81 (which should probably be called the Hotel 69 chain)

It was Hotel 81.
I didn't know it was a short romance hotel until I got there.



Bring back the Concorde
User currently offlineHOONS90 From Malaysia, joined Aug 2001, 3001 posts, RR: 53
Reply 14, posted (1 year 1 month 1 week ago) and read 18840 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Excellent trip report Larry! It goes to show that even the best of airlines screw up from time to time. I'm glad to hear that your return trip was better.

If you like quad engined jets, Korean AIr will probably fly 747s for another 20-25 years at least!



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently onlinedirktraveller From Singapore, joined Jan 2011, 566 posts, RR: 2
Reply 15, posted (1 year 1 month 6 days 23 hours ago) and read 18684 times:

Hi Superfly,

Thanks for sharing this interesting and unusual report. I feel sorry for you to have such an unusually atrocious service on a Singapore Airlines flight.

Personally it has been years since my last SQ flight, and although I heard from colleagues who were flying on their flights frequently that their service has declined from what they were in 1990-2000s, your trip report was a real shock! I think the way you (and other passengers) in your section treated were not tolerable.

I was just wondering if you bring this matter up to the SQ management, probably via letter or email? It would be better if they could take a look on this TR. Anyway, I hope this is not becoming a new trend of an SQ service.

Quoting Superfly (Thread starter):
This flight must have had at last 50 passengers with their ‘special dietary needs’. I

I am sure they have been trained to deal with such occurrence, and certainly not an excuse to treat the other passengers rudely.

The crew on your flight must remember that they are serving the cabin of a Singapore Airlines Boeing 777, not a hawker center (even in a hawker center this behaiour shouldn't happen)..

Certainly I hope that you enjoyed your visit in Singapore much more than your Singapore-bound SQ flight, and great to see you have an enjoyable sightseeing around the city-state.

Quoting Superfly (Thread starter):
Civil defense patrol. Looks like something I’d see in a Sci-fi movie.

Haha, the first time I see this cool vehicle inside the forum. I believe they had just finish responding to a call, instead of patrolling. The Civil Defense is equivalent to a fire brigade.

Great to hear that this incident does not stop you from choosing SQ on your next trips. Thanks for bringing this unfortunate experience into the TR forum.

Regards,
Dirktraveller


User currently offlinetriple7man From Thailand, joined May 2005, 739 posts, RR: 0
Reply 16, posted (1 year 1 month 6 days 23 hours ago) and read 18609 times:
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I was shocked to hear of the service you got on SQ. I have never flown them, but I have always heard their service is great. Sorry you could not fly TG A340-600. I flew on it BKK-HND 2 years ago. It had a great inflight entertainment system.

Do you live in Bangkok? I have lived here for 3 years, after living near Tokyo for 4 years. I am retired from AA, so I can still fly space available on AA and most other airlines. I use TG, JL and NH when I fly to NRT/HND and CX and TG flying to HKG. I have also flown EK A380 BKK-HKG-BKK. The asian airlines really give great service

Yesterday I rode the van from Rangsit to Mo Chit. We passed by DMK and I noticed several TG A340-600's parked there. I don't know if they are being serviced or taken out of service. I know TG uses them on the ultra long haul flights to LAX but I don't know if that route is still being flown today.



Have you kissed a 777 today?
User currently offlineMcHobNob From United Arab Emirates, joined Jun 2013, 9 posts, RR: 0
Reply 17, posted (1 year 1 month 6 days 23 hours ago) and read 18541 times:

Excellent Trip Report,

The unfortunate experience on your flight might be a one off hopefully.

I prefer what EK does on flights to India - to avoid a delay, they offer the Asian Veg Meals and Hindu Veg Meals as a meal choice on the menu, i am sure this saves a lot of time rather than handing out individual trays.

The down side of this - often i have seen them run out of vegetarian options because they are unable to keep a track of which seats have pre-ordered a veg meal.


User currently offlineSuperfly From Thailand, joined May 2000, 39707 posts, RR: 75
Reply 18, posted (1 year 1 month 6 days 22 hours ago) and read 18440 times:

Come to think of it, last year I flew Thai Airways to Dhaka, Bangladesh on a 777-200.
Just like this flight, many people with special dietary needs due to the large number of Muslim & Hindu passengers. I don't recall service being interrupted at all. It was the same aircraft type, same number of passengers and was also a 2 hour flight.
I was chowing down on a delicious chicken curry dish less than 30 minutes after takeoff and had already finished my first vodka tonic.

Quoting HOONS90 (Reply 14):
It goes to show that even the best of airlines screw up from time to time.

Seriously I may have to reconsider Korean Air despite being a Skyteam member.  
Ordering the A380 and 747-8I is fantastic!

Quoting dirktraveller (Reply 15):
I feel sorry for you to have such an unusually atrocious service on a Singapore Airlines flight.

Well I wouldn't say "atrocious". Just a stressful situation for everyone. If they're going to be rude to any passengers, it should be to the ones who kept demanding a new tray of food because they didn't like the flavor. I felt that those passengers demanding special meals and taste test were very inconsiderate of the other passengers.

Quoting dirktraveller (Reply 15):
I was just wondering if you bring this matter up to the SQ management, probably via letter or email? It would be better if they could take a look on this TR. Anyway, I hope this is not becoming a new trend of an SQ service.

No it's not that serious. I don't like tattle-tellers. Again, I don't want to get anyone in trouble. Considering the flights SQ flies, I'm sure they usually have a handle on these situations. It's best this happened on a short BKK-SIN route instead of their premium long-haul routes on their A380s.

Quoting dirktraveller (Reply 15):
Certainly I hope that you enjoyed your visit in Singapore much more than your Singapore-bound SQ flight, and great to see you have an enjoyable sightseeing around the city-state.

Thanks and it's always a pleasure to visit your city-state.  
If you're ever in Bangkok, let me know. I'll show you around.

Quoting dirktraveller (Reply 15):
Haha, the first time I see this cool vehicle inside the forum. I believe they had just finish responding to a call, instead of patrolling. The Civil Defense is equivalent to a fire brigade.

You mean like a firing squad?!?!?!   

Quoting triple7man (Reply 16):
Do you live in Bangkok? I have lived here for 3 years,

Yes. Been living here for 3 years now as well. Moved here from San Francisco.
If you have free time, let's meet up for a beer or 10.
Good to meet other BKK / DMK members here at Airliners.net.

Quoting triple7man (Reply 16):
The asian airlines really give great service

Agreed!

Quoting triple7man (Reply 16):
Yesterday I rode the van from Rangsit to Mo Chit. We passed by DMK and I noticed several TG A340-600's parked there. I don't know if they are being serviced or taken out of service. I know TG uses them on the ultra long haul flights to LAX but I don't know if that route is still being flown today.

Sure those were not the A340-500?
Those did the non-stop to Los Angeles and New York.

Quoting McHobNob (Reply 17):
I prefer what EK does on flights to India - to avoid a delay, they offer the Asian Veg Meals and Hindu Veg Meals as a meal choice on the menu, i am sure this saves a lot of time rather than handing out individual trays.

I think Thai Airways does it the same way.

[Edited 2013-06-24 00:32:10]


Bring back the Concorde
User currently offlinejoffie From Australia, joined Mar 2006, 806 posts, RR: 2
Reply 19, posted (1 year 1 month 6 days 22 hours ago) and read 18429 times:

Reminds me of my SQ trip in 2009 from Delhi to Singapore. Indians are very fussy so about 80 percent of the flight had special meals which were all brought out 1 by 1 so the rest of us had to wait 2.5 hours into the 4 hour flight to get our normal meal.

That "chair" in the room.. I noticed that... makes you wonder  

Good report - enjoyed it!


User currently offlineycp81 From Singapore, joined Jun 2006, 410 posts, RR: 0
Reply 20, posted (1 year 1 month 6 days 16 hours ago) and read 17554 times:

Similar to your experience, I don't really fancy SQ's service on these short-haul flights. Prefers TG by a mile as they can serve a full load of pax on a 772/773 with additional beverages rounds and clear your trays within 1hr after takeoff on a SIN-BKK vv sector, leaving the remaining hour for rest or inflight entertaiment, all the way till landing. Unlike SQ where it takes ages for the meals to be served and IFE unavailable for more than 1/4 of the flight... And of course, no rolling of eyes with special beverage requests on TG as everything is available on the drinks cart!


My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlinefalstaff From United States of America, joined Jun 2006, 6075 posts, RR: 29
Reply 21, posted (1 year 1 month 6 days 15 hours ago) and read 17394 times:
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Quoting Superfly (Reply 13):
I didn't know it was a short romance hotel until I got there.

I have checked into places before and discovered they are more than meets the eye. I remember one place in Montreal (which is now torn down), back in the late 1990s that had very short furniture and it wasn't a handicap room. Everything was so low to the ground I had a hard time using the furniture. I felt like a giant. I only stayed one night and then went to a regular hotel.

I'll have to tell you the story of the Dollar Inn, in Columbus, Indiana sometime; that was the saddest motel I ever spent the night in.

Quoting Superfly (Reply 18):
If you have free time, let's meet up for a beer or 10.

Make it later this week and I'll join you. I'll be in BKK the 26th to the 4th.

Quoting joffie (Reply 19):
That "chair" in the room.. I noticed that... makes you wonder

It might look kind of weird, but I guess it isn't any kinkier than the coin-op vibrating beds you used to see at motels or the signs for the "free 24 hour adult movies", you see at some motels in Detroit.

[Edited 2013-06-24 07:29:08]


My mug slaketh over on Falstaff N503
User currently offlinemusapapaya From United Kingdom, joined Apr 2004, 1075 posts, RR: 0
Reply 22, posted (1 year 1 month 6 days 13 hours ago) and read 17082 times:

Quoting celestar (Reply 10):
I travelled much on CX, and on occasion, I encounter service that are not up to standard, I always get some good answer or apology after bring the matter up. That is one of the reason, I remain a loyal CX passenger.

I bet to differ. I was on a flight with them from BKK to HKG, the whole seat was broken, it wont stop reclining, the IFE box below was broken so the cables could be seen. The poor FA tried to tape it up (I would expect them to get BKK maintenance to quickly fix it) but the cables were all seen and sharp edges under my feet. I wrote to CX giving the FA the compliments for trying to fix the problems, but that I said their maintenance is not up to the standard. I know it was one of the regional A330-300, which is quite old, but this is not an excuse.

I copy below their reply to me, for your information:

'Thank you for taking the time to complete a comment card on board flight
CX702 whilst travelling from Bangkok to Hong Kong on 13 June 2013.

I am concerned to note your onboard experience with us and please accept
my apologies for any poor impression created.

Due to the complex nature of the product and the number of seats in use
daily, and despite our regular maintenance checks, such defects may
occasionally occur. Having said that, we are grateful to you for
bringing this matter to our attention and please be assured your
comments have been forwarded to the engineering maintenance team, who
will be taking necessary steps to rectify the same.

Musapapaya, on a brighter note, we are pleased to note that you were
satisfied with the services provided by (the FA) on this flight. We have
already passed your compliment to the relevant department, which will
certainly motivate the staff to continue and further improve their
professional standards of services in the future.

In closing, may we take this opportunity to thank you for choosing
Cathay Pacific and we look forward to the pleasure of welcoming you on
board another of our flights in the not too distant future.'

This reply basically told me nothing, nor was it sincere or apologetic enough.



Lufthansa Group of Airlines
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 287 posts, RR: 3
Reply 23, posted (1 year 1 month 6 days 12 hours ago) and read 16931 times:

Quoting McHobNob (Reply 17):
I prefer what EK does on flights to India - to avoid a delay, they offer the Asian Veg Meals and Hindu Veg Meals as a meal choice on the menu,

On flights to India, SQ serves either 3 or 4 meal options. Typically this will include one Indian veg dish, one Indian non-veg dish and one Asian non-veg dish and one western non-veg dish.



Would you like fries with that? I didn't think so.
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 287 posts, RR: 3
Reply 24, posted (1 year 1 month 6 days 9 hours ago) and read 16511 times:

Apologies for the double post.

Quoting musapapaya (Reply 22):
This reply basically told me nothing, nor was it sincere or apologetic enough.

Well what were you expecting? Seemed pretty apologetic to me.



Would you like fries with that? I didn't think so.
25 Post contains images Superfly : Well I wont write any letters and I don't want anyone to get in trouble. Aren't I such a nice guy? Sounds like this happens often. Very interesting.
26 Post contains images falstaff : impossible... I am too much of a redneck to live without my guns, gas engine collection and my Falstaff Beer stuff. I am sure I'll have fun and add B
27 comorin : Supe, thanks for an excellent TR and for yet another encounter with your favorite OBGYN chair! I do want to point out that when you buy a ticket on ma
28 744 : I flew SQ last month from SIN to PVG and SIN to HKG. I had similar bad experience on all four legs. the crew were rude, no eye contact, and were rushi
29 triple7man : I'm not sure which ones. I just remember that the one I flew on had a very long fuselage. And it would be great to meet you sometime!
30 Post contains images Superfly : Check your IM. Well they both do but the -600 is even longer. I know 1 was parked near the abandoned parking garage where there is a homeless camp. G
31 groomyjl : This is one interesting TR. Thanks for bringing it up. All I can say is that I've had my joys flying with SQ all these years, be it long, medium or sh
32 Superfly : That's been most of my experiences with Singapore Airlines. This wasn't my first, nor last time flying with them. As I said in the OP, they're still
33 flightsimboy : Hey Superfly!! Double trouble! If I were to lose my A340-600 virginity it would definitely be on the TG A340-600!! What a beautiful bird...beautiful!!
34 Post contains images Widebodyroga : Hey Superfly, A very entertaining and humorous report as always. I'm a bit shocked to hear about your treatment by SQ. I guess that even that best hav
35 Ryanair!!! : Yo Mr J, glad we met up and I was beginning to wonder when was this report going to be up. Again, I was shocked at the level of service you received.
36 Post contains images Superfly : That was the plan. ...and great service. Not sure but I don't even see this behavior in Business Class either. The kid and his parents were out of li
37 Post contains images dirktraveller : Hello Mr. Superfly, Thanks for the reply. Forgive me if I was exaggerating with the word atrocious, but considering this is Singapore Airlines, the tr
38 AT : I used to be of the opinion that special meals should be served alongside the main meals in the cart but given the huge proportions of pax with specia
39 SIA747Megatop : I just did the SIN-BKK run on SQ978 a few days back. Meals were cleared just over and hour after takeoff and I must've had about 3/4 Singapore Slings
40 lukeyboy95 : Entertaining. The meals still looked excellent. And it only goes to show SQ girls aren't robots and have bad days like any other carriers. Still, comp
41 Lufthansa747 : Hi Superfly, Nice report... I have had similar experiences on nearly all my SIN-BKK and SIN-CGK sectors. Last time I got my meal when descent has star
42 Post contains images RussianGirl : Nice TR! Sorry to hear about bad serv. on board. Glad that return flight was better! Hope, you will have only perfect flights in future! Vsego horoshe
43 Post contains images Superfly : No one airline is perfect. I'd say the passengers were mostly to blame. I've never seen so many fussy passengers in one airplane. Regardless, the cre
44 ORDTLV2414 : Whenever I flew Singapore I always got kosher meals,I'm Jewish and I got my meals first! I always got questions about what Kosher was from my seatmate
45 Superfly : So all one has to do is bellyache about their food hangups due to their own personal religious/political beliefs to get their meals served in a timely
46 Post contains images Coal : LOL! I am sure you stayed in Geylang purely for the durian A shame to read this report but it is all very true. I haven't flown SQ J for a while (as
47 Superfly : No durian. The place Ryanair!!! took me to served stir fry beef, chicken with vegetables. The food was incredible. My return flight was still great.
48 kl838 : Singapore Airlines has been declining in the past years in terms of their customer service. Before anyone flames me, I have lived in Singapore for 2 y
49 Post contains images Coal : Hmmm, bad idea. The gates at TBIT are not suited for the A380 (and I think also 77W) to taxi itself in. So, you park remotely, wait abt 20mins for a
50 Superfly : My goodness! That's beyond bad customer service! That is downright evil on her part. I just don't get this sort of personality trait. Some people see
51 Post contains images flightsimboy : So Mr. Superfly when do we get to see the redeeming flight on SIN-BKK...this report has had SQ take quite a few punches already lol......Let's see the
52 Superfly : The redeeming SIN-BKK flight is already in the OP. Plus there are already 1000+ SQ trip reports raving about SQ.
53 kl838 : Yeah, when my mom called me up that day, I couldn't believe it, I could understand the occasional moody flight attendant, but this was not right at a
54 Post contains images Superfly : Strange, those are my quotes. Not flightsimboy's. Agreed. I do understand that it's not an easy job but when it's an entire crew, that is a different
55 flightsimboy : Good to know. Looking forward to it. It's like you said 1000+ SQ trip reports, with the golden rule of "thou shall not criticize Singapore Airlines".
56 Post contains images Superfly : It starts after the Baron's beer photo where I stated; Check in to SIN the following day. No problems to report. Had some really good Indian curry ch
57 kl838 : I have no idea how that happened? Must be a glitch :S Wow, so if you have a bad experience with SQ you can't report it? Thats interesting that AirAsi
58 Post contains links and images Superfly : They have their fanboys out in full-force. We better be careful because we may end up getting cained on our next trip to Singapore. Air Asia is alway
59 SIA747Megatop : I find that SQ fanboys only exist on this site. Many of SQ loyalists are openly critical on the SQ forum and routinely bring up their concerns with ma
60 Superfly : But, I thought this was the site with all the industry experts... I didn't know that there was a dedicated SQ forum. That seems to be a bit much. Rat
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