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Garuda Indonesia On Y (JOG-CGK-SIN)  
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Posted (1 year 5 months 5 days 7 hours ago) and read 9626 times:



I’ve always wanted to see the largest Buddhist temple Borobudur and the Hindu Prembanan temples in Yogyakarta. The monuments are just amazing and impressive with endearing philosophical stories of the Buddha (at Borobudur) and the Ramayana (at Prembanan). After years of procrastination and delays, I’ve finally made the trip.

After hearing so much improvement GA made over the years, there’s no need to decide which carrier I’ll be on even with a transit stop at CGK instead of a direct flight by Air Asia or Tiger. My last trip on GA was in 2001, and it was unimpressive. I must say GA has made a remarkable comeback.

Just a simple short TR and pics from the mobile.

SINCGK - JOG
Lost my camera – all the pics gone for the onward journey!

The return trip from Yogyakarta to SIN via Jakarta CGK:
JOG-CGK
18 June 2013
GA 209 (B737-800)
1415-1530

No aerobridge in JOG. Just love the short walk from the holding room to the a/c.
GA has a color coding. A red, green and blue sticker is placed on your Y boarding pass. Pax are called to board according to color. It’s quite orderly as the agents at the gate just have to look at the color before allowing pax to board.






Inside Y cabin. Cabin crew were friendly greeting pax and helping storing hand luggages.


Seat was comfortable. The turquois blue head rest cover and pillows were a nice colour contrast with the brown seats, not that I like it though.







Female cabin crew wore the very attractive and graceful kebaya. The silver brooch (krosang) added a fine beautiful accessory to the uniform that made it more elegant than MH’s. Can’t see from the pics.



Contents inside the seat pocket




FA getting ready for departure


Outside my window Lion just came in


Beautiful cloud formation on take off



Service starts

It’s only a 50 minute flight, and there’s a snack service. The FAs did a wonderful feat serving the snack boxes and a full drink service from the cart with choices of juices (oj, tomato, apple and guava), soft drinks, coffee and tea to 100% full Y. The crew also asked if eaxh pax if they’d like their drink with or without ice. All this was done with Indonesian courtesy and politeness.





Inside the snack box – bun filled with curried minced beef and a mineral water bottle.


Plastic cup with Garuda logo and wings.

Landing into CGK. Can you see a GA A330 landing too.


Taxing to the gate at CGK, a leased GA 777.


CGK-SIN
18 June 2013
GA 834 (B737-800 NG)
1630 (but delayed till 1700 due to late arrival of a/c)
Arrived 2000 instead of 1930

No excitement via aerobridge


I’m seated at the bulkhead 5C, just a curtain away from Executive Class.


My view into JCL



JCL drink service prior to take off.


JCL towels being collected.


Peasant class drink service. Seems like GA is the only carrier that serves a welcome drink to Y pax. Well done GA! However, when there’s cost cutting, this will be the first to go. The domestic YOG-CGK, no welcome drink, but FAs handed out candy sweets in a basket to pax.



Taking from CGK. Flight time to SIN 1hr 25 min


Knew meal carts will be rolling down soon, so made a quick trip to the toilet just after take off.


Economy cabin from the back


IFE. There’s no comparison to ICE or Krisworld, but what’s on offer will suffice for short to medium haul flights.


Meal and drink service. Again a suburb service by the FAs smiling, showing pleasantry and politeness in their rush to serve a full Y class with two choices meal and a full drink service.
Meal choices were (1) pasta with chicken or (2) Beef stew in Indonesian soy sauce with rice.





Drink service - choices of juices (oj, tomato, apple and guava), soft drinks, coffee and tea. There were also wines too.


The trip with GA was very good indeed. On par with MH and TG but due to better language proficiency in English by the cabin crew, GA maybe slightly a notch better than TG as the FAs were more interactive to pax. Catering was a bit let down as meals were a bit too simple. GA could spice it up with local Indonesian fare especially around the regional sector. But don’t think its fare to hold a very minor personal issue against GA. It’s an incredible and commendable job serving a full meal and drink service for very short flights (without FAs showing grumpy looks, stares and rolling eyes).

9 replies: All unread, jump to last
 
User currently offlineTheAviator380 From UK - England, joined Feb 2013, 417 posts, RR: 0
Reply 1, posted (1 year 5 months 4 days 22 hours ago) and read 8868 times:

Good TR !

Sad to hear you lost your cam !

Service does look pretty decent on both sectors...EK also serve welcome juice on their DXB-BOM sector, I have had before so I noticed but haven't noticed on other sectors.


User currently onlinedirktraveller From Singapore, joined Jan 2011, 617 posts, RR: 2
Reply 2, posted (1 year 5 months 4 days 20 hours ago) and read 8653 times:

Hi SIN7.

A nice little trip report on Garuda Indonesia. Sad to hear you lost your camera and all the pictures on it, but certainly I hope you enjoyed your holiday visiting the Borobudur in Yogyakarta.

Seems GA delivered the great service on Economy as usual, great to see them providing welcome drinks even on short runs like CGK - SIN. I myself used to flew that route quite frequently, and found GA to deliver a consistently good service as well.

Since you mentioned that you still preferred taking GA rather than TR or QZ to JOG, I was wondering how was your transfer experience at CGK? Was it an easy and smooth process to transfer from International to Domestic on GA?

I was just curious because I myself flew on GA quite regularly, but never transferred in their home base at CGK, largely because Jakarta is my intended destination most of the time.

Thanks for sharing.

Regards,
Dirktraveller.


User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 3, posted (1 year 5 months 4 days 14 hours ago) and read 8135 times:
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Hi SIN7,

Nice report on your flights, thanks for sharing.

Quoting SIN7 (Thread starter):
Lost my camera – all the pics gone for the onward journey!

- Bummer for sure!

Quoting SIN7 (Thread starter):
GA has a color coding. A red, green and blue sticker is placed on your Y boarding pass. Pax are called to board according to color. It’s quite orderly as the agents at the gate just have to look at the color before allowing pax to board.

- What a great and simple idea, no confusion and should create a simple process for all.

Quoting SIN7 (Thread starter):
Peasant class drink service. Seems like GA is the only carrier that serves a welcome drink to Y pax. Well done GA!

- Well done GA, very impressive!

This report tops off many other recent ones, sure does seem GA have lifted their game and are a quality carrier once again.

I wish them luck on their new flight which start to LGW later in the year, will be interesting to follow.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 4, posted (1 year 5 months 3 days 6 hours ago) and read 7378 times:

Thanks TheAviator380, Dirktraveller and Mark for your replies.

Quoting TheAviator380 (Reply 1):
Service does look pretty decent on both sectors

Yep, yep, it's absolutely fine for the price and flying time.

Quoting dirktraveller (Reply 2):
hope you enjoyed your holiday visiting the Borobudur in Yogyakarta

Beautiful place during sunset and sunrise.

Quoting dirktraveller (Reply 2):
how was your transfer experience at CGK

It's not that easy to negotiate with the signs for transit and transfer. Can be bit confusing with immigration. But rest assured it's not that painful. If lost, like I was, just ask any airport or GA staff, they will lead you. The walk from international to domestic was reasonable as it's not a huge airport.

Quoting ba319-131 (Reply 3):
Nice report on your flights, thanks for sharing.
Quoting ba319-131 (Reply 3):
This report tops off many other recent ones

Thanks, thanks! My TR's are often very very simple. I really do enjoy the witty and tongue in cheek ones by fabulous writers here.

Quoting ba319-131 (Reply 3):
simple idea, no confusion and should create a simple process for all

Agree. Pax, from the sophisticated to the first-timer found it simple to follow the instructions and gate agents found it easy to enforce by just a glance at the pass instead of reading the seat number.

Quoting ba319-131 (Reply 3):
Well done GA, very impressive

They have. You can see it from from simple things like logos on the plastic cups, pillow, headrest and metal cutlery for Y. CA's greeting, interaction with pax, a very uniform grooming, level of English proficiency, pilot's announcements and even ground staff. In terms of branding, just make a comparison to recent TR on MH, one can see how MH has made cuts to eliminate its logo in Y service ware while GA has made sure its brand shows.

Have a good weekend.


User currently offlineasetiadi From Indonesia, joined May 2013, 160 posts, RR: 0
Reply 5, posted (1 year 5 months 1 day 13 hours ago) and read 6709 times:

Quoting SIN7 (Thread starter):
Peasant class drink service. Seems like GA is the only carrier that serves a welcome drink to Y pax. Well done GA! However, when there’s cost cutting, this will be the first to go. The domestic YOG-CGK, no welcome drink, but FAs handed out candy sweets in a basket to pax.

Garuda only serves welcome drink on International Routes and 2 choices of food.

On Domestic, they don't give welcome drink. Domestic flight above 1 hour flying time, they will serve you a hot full meal service. Anything at 1 hour or under, they will give you a snack box.

Cheers,

Ary


User currently offlineasetiadi From Indonesia, joined May 2013, 160 posts, RR: 0
Reply 6, posted (1 year 5 months 1 day 13 hours ago) and read 6703 times:

Quoting dirktraveller (Reply 2):
Since you mentioned that you still preferred taking GA rather than TR or QZ to JOG, I was wondering how was your transfer experience at CGK? Was it an easy and smooth process to transfer from International to Domestic on GA?

Unfortunately there's no easy way for doing this in CGK unless if you don't have baggage.

From baggage claim, you can walk straight to domestic transfer, just follow the sign, most of the time they are not a lot of people on transfer area. But the most annoying part of taking this route is since there's not a whole lot of people, the customs officers have all the time in the world to examine your checked baggage! and they will somehow ask you to pay certain amount of money if you carry something that they think is valuable enough. and yes, it's pain this !@#$ to go thru this.

Or from baggage claim area, you can walk straight outside (follow the huge crowd) and most of the time they let you thru because they don't have time to check everyone's baggage. But Then you have to walk to transfer area from outside terminal, hot, crowded, etc....


User currently offline9w748capt From United States of America, joined Feb 2008, 615 posts, RR: 1
Reply 7, posted (1 year 5 months 1 day 6 hours ago) and read 6586 times:

Quoting asetiadi (Reply 6):

Weird - I didn't have a problem transferring at all. Just had hand luggage so wasn't questioned by customs at all. After going outside a uniformed officer was extremely helpful in directing me upstairs to where the yellow transfer bus would come. I even mentioned I was connecting to Sriwijaya Air and he knew right away which terminal I should go to. Yes, hot, crowded, all that - but I loved the experience. True Indonesia.


User currently onlinedirktraveller From Singapore, joined Jan 2011, 617 posts, RR: 2
Reply 8, posted (1 year 5 months 2 hours ago) and read 6259 times:

Hi SIN7,

Quoting SIN7 (Reply 4):
It's not that easy to negotiate with the signs for transit and transfer. Can be bit confusing with immigration. But rest assured it's not that painful. If lost, like I was, just ask any airport or GA staff, they will lead you. The walk from international to domestic was reasonable as it's not a huge airport.

Great to hear that your transfer process was fine. I could imagine that the process would not be so straight forward, but as long as staff members are helpful, it would be good enough.

Hi Ary and 9w748capt,

Quoting asetiadi (Reply 6):
Unfortunately there's no easy way for doing this in CGK unless if you don't have baggage.

Thanks for sharing the details on the transfer process. I myself flew to CGK a few times yearly, and I could rather imagine that transferring would not be a smooth and easy affair, probably if it was compared to Changi or Incheon.

I noticed that the signs and directions were not the most ideal for transferring. In addition to the hot and crowded baggage claim and arrivals area was quite a let down for transferring.

However, as long as staff members are helpful and I also noticed the immigration service in CGK that had improved over the years, maybe it was not as painful, although the process itself maybe not as straight forward. Thanks for the information.  
Quoting 9w748capt (Reply 7):
Weird - I didn't have a problem transferring at all. Just had hand luggage so wasn't questioned by customs at all. After going outside a uniformed officer was extremely helpful in directing me upstairs to where the yellow transfer bus would come.

That would be a great experience, as long as staff are helpful, a complicated inter-terminal transfer would be manageable at some point.

Regards,
Dirktraveller.


User currently offlinekann123air From United States of America, joined Jun 2009, 986 posts, RR: 0
Reply 9, posted (1 year 4 months 4 weeks 1 day 14 hours ago) and read 6028 times:

Very well done short TR! Some day I will have to try GA.

Quoting SIN7 (Thread starter):
Seems like GA is the only carrier that serves a welcome drink to Y pax. Well done GA!

Very well done indeed! I have had this once before, in August 2008 on a Hawaiian 717 from HNL to ITO.



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