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British Airways, First Class: London To Narita  
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1750 posts, RR: 18
Posted (11 months 2 weeks 2 days 5 hours ago) and read 21417 times:

British_Airways_Logo

Airline: British Airways
Aircraft:
Boeing B 777-300
Cabin:
First Class Class
Seat:
2A, window
From:
London Heathrow
To:
Tokyo Narita
Date: 13. August 2013
Departure: 13:30, actually departed 18:45
Arrival: 09:05 (+1), actually arrived 13:53


GETTING TO THE AIRPORT

I spend an hour walking through Windsor before eventually I decide to call it a day and head back to Heathrow’s T5 for my flight to Tokyo.

CHECK-IN

The British Airways First Class check-in area is located at the south end of the terminal. As I approach the counter, one of the ground agents comes to greet me. She takes my passport and ushers me to one of the many free check-in counters.

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The check-in agent is a charming and very competent young lady of Indian descent. She immediately informs me that the flight to Narita this afternoon has been delayed – apparently due to some crew issue – and will not be leaving until 17h50, which means a delay of not quite five hours. She also hands me my boarding pass for the onward flight and a voucher for £15 to spend in the terminal as an apology for the delay.

THE LOUNGE

The security check is just around the corner, with a separate line for First Class passengers. Once you’re through security you do a sharp right turn and immediately find yourself at the entrance to the Concorde Room.

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The Concorde Room is decorated in what I would call typically English country style. Some may call it opulent, I just find it a tad overdone.

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So what do I do here for four hours? Lunch sounds like an interesting proposition, so I order a salad of spinach, grilled goat’s cheese and sweet onion chutney. This is followed by a filet of sea bass on crushed potatoes and peppers.

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At 13h30 I head for the Elemis Spa, where I have an appointment for a facial and body massage. And very invigorating it is too even if it leaves me reeking of orange peel. So I decide to have a shower while I’m at it.

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Ah yes, the showers. So far, my impression of the First Class lounge is good. In particular, the service is excellent, with attentive and friendly staff. Where the lounge really looses however, is with the sanitary facilities – in a nutshell, they are old and grubby. They certainly can’t keep up with Lufthansa’s offerings for example, not even in Business Class! And no amount of Elemis cosmetics will change that.

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Once I finish the shower I head for the boardroom. That’s where the business centre and computers are located. Initially I pretend as though I’ve got some tremendously important, earthmoving e-mails to write. As soon as the other guy leaves though and the door closes behind him, I take out my camera and go on a photo shooting frenzy of the chairs in the boardroom. They are in fact original Concorde seats that have been reengineered and converted into office seats. I think I know what I’d like for Christmas…

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And then I return to the seating area. Let me see, it’s been at least two hours since my last meal – an eternity – so it’s high time to order myself a pot of Earl Grey tea and a pair of plain scones with clotted cream and strawberry jam to tie me over until we finally depart.

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BOARDING

At about 17:15 I can’t stand it any more, I’m bored shitless. At least a gate has finally been assigned to the flight – C64. The departure time alas, has also moved from 17:50 to 18:15. By the time I reach the gate on the C satellite, the departure time has move back even further to 18:45.

There is no separate shuttle or anything of the sort to bring First Class passengers across to the satellites, unlike Lufthansa and the limo service. And in fact, come to think of it the entire British Airways First Class product seems more functional and pragmatic than elegant and chic. And if I’m perfectly honest, I think I rather like that.

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I’m the first passenger to board. I am greeted at the door by the First Class purser who shows me to my seat on 2A and immediately offers to bring me a glass of Champagne. Actually I think I’ll have an orange juice, please.

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THE CABIN

The reason I chose British Airways to fly to Tokyo is that I’ve been really gagging for quite some time now to try their First Class product. Even so, eventually I booked the flight against my better judgement. From other trip reviews and pictures I found on the net, my impression was that the British Airways First Class seat was more or less the same thing Cathay Pacific has in Business Class.

Much to my surprise though, the cabin and seat are really very nice. The basic idea is more or less the same as what CX have in their new long-haul Business Class cabin, but here there is simply so much more personal space and stowage area.

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Furthermore, every passenger has his own closet, which is sufficient to place a pair of shoes in, a pair of trousers and a shirt without completely crunching them up.

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SERVICE

A day blanket, a plush grey cushion and the earphones have already been placed at my seat when I arrive.

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Following the orange juice I then also receive – in short succession:

The slippers

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The vanity kit: the British Airway First Class vanity kit is well stocked with creams for all sorts of things. As far as ‘hardware’ is concerned though, there is only a toothbrush. No brush, no shoe spoon or anything of the sort.

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Pyjamas

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The menu and a landing card for Japan.

Just before we push back we are handed warm towels. I’m must confess, these are a bit flimsy and they’re not scented. But they serve their purpose. The cabin crew come by to ask what I’ll be drinking after take-off.

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DEPARTURE

Departure is to the west and very typical in style of the might triple seven: powerful but understated. As we line up on 27R as sneaky little bugger jumps the queue ahead of us.

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You can barely hear the roar of the engines as we go careening down the runway and eventually lift off. God I’m having fun!

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THE MEAL

Once the seatbelt sign is switched off, service begins with the Ginger Ale I’d ordered before take-off and a bowl of nice warm nuts.

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Once the table has been laid out for the meal, we begin with an amuse bouche of goat’s cheese on a bed of fennel and tomato with creamy pesto.

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Then comes the bread basket and I choose a slice of garlic bread – what else? – and a piece of focaccia.

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For a starter I have a meze plate of chick pea, cumin and lentil salad, labneh with beetroot, baba ghannoush, muhammara nuts and butterbean muttabbel.

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Then comes the cream soup of cauliflower infused with Indian spices, small pieces of cauliflower and fresh coriander.

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Followed by a seasonal salad with sundried tomatoes, bell peppers and spring onion with French dressing.

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And for the main the filet of British beef with a herb crust, summer vegetables, char-grilled fondant potatoes and a horseradish, dill and chives sauce.

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And for dessert I have the chocolate fondant with cherry compote and orange custard.

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And to close the meal a pot of Twinning’s mint tea. With the meal, as usual, I just have still water.

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The meal ends and I come to the somewhat shocking – because unexpected – realisation that this probably just was the best First Class meal I’ve ever had on a plane. The composition of the meal was well balanced and the every dish was flavourful and tasty. Even the meat was cooked to perfection! Moreover, the two warm dishes – the soup and the main – really were still hot when they arrived, and not just warm.

And then the lights go out, and so do I for about six hours.

As I open my eyes we’re just over Russia’s Pacific coast, less than two hours to go to Narita. So I grab my clothes and head for the bathroom to freshen up and change. Once more the excellent Cabin attendant shows his true value. When I return to my seat he has cleared away the bed clothes, switched on the bedside lamp and brought me glass of orange juice.

I decide to have a ‘light breakfast’ and only have the plate of fruit and the full English breakfast from the menu. With that I have coffee and some more still water. Each time my glass or cup is empty, it is promptly refilled by the excellent crew.

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ARRIVAL

I think this must be the fifteenth time I’m flying to Narita, and yet this is the first time we make an approach from the north to the shorter runway 16L, which is closer to Terminal 2, where Oneworld and British Airways have their gates. And with that my first British Airways First Class experience ends.

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I enter Japan and head outside to catch the bus to the Narita Hilton. With the delay I only have a few hours to make my connection. But still, it will be nice to have a shower and a lie down before the next leg.

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Stay tuned...

25 replies: All unread, showing first 25:
 
User currently offlineloalq From Switzerland, joined Jan 2007, 219 posts, RR: 3
Reply 1, posted (11 months 2 weeks 2 days 5 hours ago) and read 21310 times:

Hi KnightsofMalta, thanks for the excellent TR!

Quoting knightsofmalta (Thread starter):
They are in fact original Concorde seats that have been reengineered and converted into office seats.

I've seen those seats in pics of the Concorde before and always wondered if they offer any comfort at all?

Quoting knightsofmalta (Thread starter):
There is no separate shuttle or anything of the sort to bring First Class passengers across to the satellites, unlike Lufthansa and the limo service.

I'm not sure they offer the service even when transferring terminals in F...but I considered this to be a major letdown when transferring from T5 to T3 for my flights to Singapore (which I now believe have just recently moved to T5).

How was the load in F in this flight? And last but not least...what did you do with the 15gbp voucher???    



"...this is your captain speaking. We have a small problem. All four engines have stopped."
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3203 posts, RR: 12
Reply 2, posted (11 months 2 weeks 2 days 1 hour ago) and read 20349 times:

Great report - I'm still to take my first longhual remium flight with BA, and looking forward to whenever it happens.

The new F looks great apart from the fact that it seems very hard to look out of the window. True? Great food though.

Quoting knightsofmalta (Thread starter):
and will not be leaving until 17h50, which means a delay of not quite five hours

Was there ever a decent reason given? Did they proctively offer you the EU compensation? If you land over 3 hours late, it should be €600. My sister was delayed and rerouted with IB in Y, and they gave her €600 cash in MAD before she even took off (for once, excellent service with IB).



http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1091 posts, RR: 31
Reply 3, posted (11 months 2 weeks 2 days ago) and read 20068 times:

Hi William,

A really enjoyable report. Thought the delay was a bit rich mind. Otherwise, it seemed a very functional First Class Experience. Not absolute decadence, true, but for the market they try to tap into, this seems a sensible approach. I noticed in their latest 787 advert, http://www.youtube.com/watch?v=HgoOw...PLZvECgKDbTzoyYM7uABKpRWQSHBPsBfpW

Quoting knightsofmalta (Thread starter):
So what do I do here for four hours? Lunch sounds like an interesting proposition, so I order a salad of spinach, grilled goat’s cheese and sweet onion chutney. This is followed by a filet of sea bass on crushed potatoes and peppers.

That looks great, nice light food. You certainly got your goats cheese quota that day.

Quoting knightsofmalta (Thread starter):
They certainly can’t keep up with Lufthansa’s offerings for example,

No, the showers in my council swimming pool look on par with this.

Quoting knightsofmalta (Thread starter):
They are in fact original Concorde seats that have been reengineered and converted into office seats.

Sweet! Try sneaking one of those out!

Quoting knightsofmalta (Thread starter):
27R as sneaky little bugger jumps the queue ahead of us.

Nicely done.



Glad it all went well. And that, when they turned up, the staff were all good too.

Rgds

Luke



Breaking down the stereotypes - one by one
User currently offlineomidp From Canada, joined Jun 2010, 131 posts, RR: 0
Reply 4, posted (11 months 2 weeks 1 day 23 hours ago) and read 19865 times:

Awesome TR. Could you please tell me what is your camera's brand and style. The pictures are very nice.
Thank you  


User currently offlineflightsimboy From Canada, joined Sep 2005, 1234 posts, RR: 5
Reply 5, posted (11 months 2 weeks 1 day 22 hours ago) and read 19609 times:
Support Airliners.net - become a First Class Member!

Quoting knightsofmalta (Thread starter):
So I grab my clothes and head for the bathroom to freshen up and change. Once more the excellent Cabin attendant shows his true value. When I return to my seat he has cleared away the bed clothes, switched on the bedside lamp and brought me glass of orange juice.

Did you mean cleared away the bedsheets? Did you not have your bed clothes on when you left to change in the washroom, huh? Hopefully you did not strip at your seat lol....just kidding...not sure what happened here.

All the meals you had looked amazing...especially the ones onboard the aircraft. What an amazing mix including Middle Eastern and Indian dishes.


User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 6, posted (11 months 2 weeks 1 day 22 hours ago) and read 19448 times:

Hey William, nice report!

BA's New First Class look amazing. Seems like they've made some improvements with the food, at least by looking at your pics. Food in the CCR look surprisingly good. Was it up to restaurant quality?

How comes you didn't sample the various Champagnes in the CCR and onboard?

Thanks for sharing!



SAS Plus is Business Class made faux!
User currently offlinemusapapaya From United Kingdom, joined Apr 2004, 1076 posts, RR: 0
Reply 7, posted (11 months 2 weeks 1 day 20 hours ago) and read 19162 times:

It is not good the flight was so severely delayed and they only gave a 15 pound voucher as compensation. The report is very nice, however, we have seen lots of better F class food on a.net - look at those reports wiith LX etc and you will see what i mean.

Did the captain apologise for the delay?



Lufthansa Group of Airlines
User currently offlinedebonair From Germany, joined Jan 2004, 2399 posts, RR: 4
Reply 8, posted (11 months 2 weeks 1 day 16 hours ago) and read 18447 times:

Nice TR as always...

Quoting knightsofmalta (Thread starter):
She immediately informs me that the flight to Narita this afternoon has been delayed – apparently due to some crew issue – and will not be leaving until 17h50, which means a delay of not quite five hours. She also hands me my boarding pass for the onward flight and a voucher for £15 to spend in the terminal as an apology for the delay.

Something is missing... She forgot to hand out the EU-rights leaflet for delays, something I would expect at the FirstClass counter!


User currently offline767747 From United States of America, joined Jan 2005, 1912 posts, RR: 24
Reply 9, posted (11 months 2 weeks 1 day 12 hours ago) and read 18077 times:
Support Airliners.net - become a First Class Member!

Great report! Good to read about BA F. I haven't read many of these reports in a while! Looks like you had a great flight, and the food looks awesome, especially the appetizer and soup. Yum!

Too bad about your delay but as long as you're able to spend the time in a nice lounge, it doesn't sounds too bad. I'm amazing they only gave you 15 pounds only for a voucher; seems a bit stingy for an almost 5 hour delay. I guess at least you got something ...

Thanks for sharing!

Matthew


User currently offlinerichcandy From UK - England, joined Aug 2001, 718 posts, RR: 0
Reply 10, posted (11 months 2 weeks 1 day 11 hours ago) and read 17889 times:

Hi William

Great trip report, so far only flown BA club.

Quoting flightsimboy (Reply 5):
Did you mean cleared away the bedsheets? Did you not have your bed clothes on when you left to change in the washroom, huh? Hopefully you did not strip at your seat lol....just kidding...not sure what happened here.

Bedclothes in "English" English = bedsheets rather than pj's.

Alex


User currently offlineflightsimboy From Canada, joined Sep 2005, 1234 posts, RR: 5
Reply 11, posted (11 months 2 weeks 1 day 9 hours ago) and read 17734 times:
Support Airliners.net - become a First Class Member!

Quoting richcandy (Reply 10):
Bedclothes in "English" English = bedsheets rather than pj's.

Ah I did speak the Queen's "English" too prior to adopting to North American English, as in lift vs. elevator, cutlery vs. flatware, crockery vs. dishware.....never came across Bedclothes before....that makes sense now....


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 12, posted (11 months 2 weeks 21 hours ago) and read 16732 times:

Hello William

Another great report about BAs F class! I did enjoy the read.
I actually like the design of the F-cabin, especially the window blinds give a small exclusive feel to it.
Lounge looks ok as well.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 13, posted (11 months 2 weeks 5 hours ago) and read 16102 times:

Hi William,

great report about a great product! The interior looks very elegant, definitely a place where you can easily spend many many hours.

Quoting knightsofmalta (Thread starter):
She immediately informs me that the flight to Narita this afternoon has been delayed – apparently due to some crew issue – and will not be leaving until 17h50, which means a delay of not quite five hours. She also hands me my boarding pass for the onward flight and a voucher for £15 to spend in the terminal as an apology for the delay.

As mentioned by Gabriel, there should be much more to expect after such a delay.

Quoting knightsofmalta (Thread starter):
You can barely hear the roar of the engines as we go careening down the runway and eventually lift off.

Which is rather bad...one of the disadvantages of sitting in the nose section.

Quoting knightsofmalta (Thread starter):
Once the seatbelt sign is switched off, service begins with the Ginger Ale I’d ordered before take-off and a bowl of nice warm nuts.

I hope it was Schweppes Dry Ginger Ale...I wouldn't expect anything else in First.  

Quoting knightsofmalta (Thread starter):
For a starter I have a meze plate of chick pea, cumin and lentil salad, labneh with beetroot, baba ghannoush, muhammara nuts and butterbean muttabbel.

All the food looks great, but this plate stands out. Well done, BA.


PH



Nothing's worse than flying the same reg twice!
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1750 posts, RR: 18
Reply 14, posted (11 months 1 week 6 days 9 hours ago) and read 14921 times:

Hi there,

First of all thanks for all your comments and your kind words.

Hi loalq

Quoting loalq (Reply 1):
I've seen those seats in pics of the Concorde before and always wondered if they offer any comfort at all?

Absolutely. I mean, I wouldn't have wanted to spend the eleven hours to Narita in one of them, but for a supersonic hop across the Atlantic they'd be perfectly adequate. And I must ask my boss if he can get me one for the office!

Quoting loalq (Reply 1):
I'm not sure they offer the service even when transferring terminals in F...but I considered this to be a major letdown when transferring from T5 to T3 for my flights to Singapore (which I now believe have just recently moved to T5).

That's what I was thinking too. I don't mind if I'm not driven to the aircraft when travelling in First, but in a place like Heathrow a dedicated First Class shuttle between terminals would be excellent.

Quoting loalq (Reply 1):
How was the load in F in this flight?

We were five passengers in all.

Quoting loalq (Reply 1):
And last but not least...what did you do with the 15gbp voucher???

Don't ask. I'd eaten so much in the lounge that I really had no use for the voucher. It's only valid on the day of travel and you need to show your boarding pass. So eventually, much to my shame, I must confess that I simply chucked it away.

Hi Gabriel

Quoting gabrielchew (Reply 2):
The new F looks great apart from the fact that it seems very hard to look out of the window. True? Great food though.

Indeed, the windows were the only issue I had on this flight. I just really enjoy looking out the window when I'm on a plane. But in these seats that is somewhat cumbersome to achieve unless you have good abdominal muscles.

Quoting gabrielchew (Reply 2):
Was there ever a decent reason given?

Apparently the crew of the previous flight were held up, which caused a delay. And with only a limited number of B 777-300 in the fleet, it was somewhat difficult to organise a sub.

Quoting gabrielchew (Reply 2):
Did they proctively offer you the EU compensation?

So far yes. By EU law they have to provide food and drink, which they did with the £15 voucher. For the rest I'll have to write to them.

Quoting gabrielchew (Reply 2):
If you land over 3 hours late, it should be €600. My sister was delayed and rerouted with IB in Y, and they gave her €600 cash in MAD before she even took off (for once, excellent service with IB).

Actually, I have a questions for the experts here. From what I understand, the compensation becomes due if you reach your final destination with a delay of so and so many hours. In my case, my final destination was Sydney, which I reached perfectly on time. Or do they mean the final destination of the flight that was delayed?

Hi Luke

Quoting lukeyboy95 (Reply 3):
Otherwise, it seemed a very functional First Class Experience. Not absolute decadence, true, but for the market they try to tap into, this seems a sensible approach.

That sums it up nicely actually.

Quoting lukeyboy95 (Reply 3):
You certainly got your goats cheese quota that day.

You noticed! Must be the season or something.

Quoting lukeyboy95 (Reply 3):
No, the showers in my council swimming pool look on par with this.

I know what you mean, very First Class isn't it...

Quoting lukeyboy95 (Reply 3):
Sweet! Try sneaking one of those out!

Well, I mean, I do have a birthday coming up. Or maybe if I can just convince BA to compensate for the delay by sending me one of those. There must be more where that came from.

Hi Omid

Quoting omidp (Reply 4):
Could you please tell me what is your camera's brand and style. The pictures are very nice.
Thank you

It's a simple point and shoot affair that goes by the official designation Panasonic DMC - TZ8.

Hi Flightsimboy

Quoting flightsimboy (Reply 5):
Did you not have your bed clothes on when you left to change in the washroom, huh? Hopefully you did not strip at your seat lol....just kidding...not sure what happened here.

Actually, once I was flying in First Class from Zürich to Singapore with Singapore Airlines. One of the passengers was Russian and he'd obviously had a bit too much to drink. When the time came to change into his pjs he started undressing right there in the cabin. When the Singapore girl intervened, I think he thought she was going to help him undress. But she was very stern and soon put him in his place. He behaved from then on!

Hi Jonas

Quoting LH4116 (Reply 6):
Was it up to restaurant quality?

I would say so, yes. Nothing over the top but certainly decently cooked and presented.

Quoting LH4116 (Reply 6):
How comes you didn't sample the various Champagnes in the CCR and onboard?

Tragically, because alcohol at altitude normally instantly gives me a fat head.

Hi musapapaya

Quoting musapapaya (Reply 7):
look at those reports wiith LX etc and you will see what i mean.

Your loyalty to SWISS does you credit and admittedly their food in First is good. But I just thought BA were better this time.

Quoting musapapaya (Reply 7):
Did the captain apologise for the delay?

Repeatedly. They were very honest and detailed about the delay.

Hi debonair

Quoting debonair (Reply 8):
Something is missing... She forgot to hand out the EU-rights leaflet for delays, something I would expect at the FirstClass counter!

Or I should have asked.

Hi Matthew

Quoting 767747 (Reply 9):
and the food looks awesome, especially the appetizer and soup. Yum!

Spot on, the soup was excellent.

Quoting 767747 (Reply 9):
I'm amazing they only gave you 15 pounds only for a voucher; seems a bit stingy for an almost 5 hour delay.

Well, BA have a reputation for being a bit tightfisted when it comes to compensation. But I do intend to write to them, especially seeing as, according to the crew, they already knew about the delay the evening before.

Hi richcandy

Quoting richcandy (Reply 10):
Bedclothes in "English" English = bedsheets rather than pj's.

Thanks for clarifying that and keeping my dignity intact...!

Hi Marc

Quoting MSS658 (Reply 12):
I actually like the design of the F-cabin, especially the window blinds give a small exclusive feel to it.

Electric window blinds seem to be en vogue in First Class right now. Lufthansa has them too on the A380. It's a nice toy I guess.

Hi Udo

Quoting PlaneHunter (Reply 13):
The interior looks very elegant, definitely a place where you can easily spend many many hours.

Absolutely, there are worse things to have to endure in life.

Quoting PlaneHunter (Reply 13):
Which is rather bad...one of the disadvantages of sitting in the nose section.

Tel me about it. I waited for the roar on departure, but it never came. At least the Qantas B 747-400 more than made up for that.

Quoting PlaneHunter (Reply 13):
I hope it was Schweppes Dry Ginger Ale...I wouldn't expect anything else in First.

Of course, what else?

Quoting PlaneHunter (Reply 13):
All the food looks great, but this plate stands out. Well done, BA.

It did, together with the soup. I also thought it was rather bold of BA to even offer something like that in First. But they certainly managed to pull it off alright.

By the way Udo, seeing as you're the expert in these matters. How can I find out where my aircraft was coming from before taking me to Narita?

Once again, thanks to all of you for taking the time to comment.

Cheers,
William


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 15, posted (11 months 1 week 6 days 6 hours ago) and read 14707 times:

Quoting knightsofmalta (Reply 14):
By the way Udo, seeing as you're the expert in these matters. How can I find out where my aircraft was coming from before taking me to Narita?

I can recommend this site:

http://www.flightradar24.com/data/

Just enter the registration and it shows you where the plane has been in the near past. Your plane, G-STBF, was coming from Narita.


PH



Nothing's worse than flying the same reg twice!
User currently onlinebrilondon From Canada, joined Aug 2005, 4118 posts, RR: 1
Reply 16, posted (11 months 1 week 6 days 4 hours ago) and read 14564 times:

Quoting knightsofmalta (Thread starter):
these are a bit flimsy and they’re not scented

They are not scented because of people's allergies to scents and I find if the cloth is scented it causes me to get a headache after a while.



Rush for ever; Yankees all the way!!
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1197 posts, RR: 20
Reply 17, posted (11 months 1 week 5 days 6 hours ago) and read 13880 times:

Hola William!

Great report about BA F class product.

Excellent pictures and really very informative.

Sorry but for an 8,000€ ticket and the only thing they give you for the delay is a £15 voucher... errrr, I think they should be more creative: a refund, extra-miles.... something more substantial taking into account you have the best food, drinks and relaxation at the airport.

The lounge looks really nice and the food super.... but the showers are another story, some of the swimming facilities I have been to are cleaner than that, come on BA, you should maintain your F facilitites better.

The plane looks really modern, and all the controls, blind included, give it a futuristic look, but I am more classy and really love the LX F arm-chair seat with five windows to choose from, so far my only F experience.

The food experience was a super 10, everything looked perfect... just one little question: didn't they offer some olive oil instead of butter?

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1750 posts, RR: 18
Reply 18, posted (11 months 1 week 4 days 17 hours ago) and read 13335 times:

Hi Udo

Quoting PlaneHunter (Reply 15):
Just enter the registration and it shows you where the plane has been in the near past. Your plane, G-STBF, was coming from Narita.

Thanks, I figured you'd be the right man to help me. That's a nifty website.

Hi Roger

Quoting Rogerbcn (Reply 17):
Excellent pictures and really very informative.

Thanks, I'm always a bit concerned that I write too much.

Quoting Rogerbcn (Reply 17):
Sorry but for an 8,000€ ticket and the only thing they give you for the delay is a £15 voucher... errrr, I think they should be more creative: a refund, extra-miles.... something more substantial taking into account you have the best food, drinks and relaxation at the airport.

Well, I am going to write to them. I'll keep you posted about the reply.

Quoting Rogerbcn (Reply 17):
come on BA, you should maintain your F facilitites better.

The sanitary facilities don't seem to be one of BA's strong points. Even on the plane the loo was okay and clean but certainly nothing special.

Quoting Rogerbcn (Reply 17):
The plane looks really modern, and all the controls, blind included, give it a futuristic look, but I am more classy and really love the LX F arm-chair seat with five windows to choose from, so far my only F experience.

I love the old Swiss armchair, but the BA seat certainly offer a lot more privacy. And I like that.

Quoting Rogerbcn (Reply 17):
just one little question: didn't they offer some olive oil instead of butter?

It was just butter. Generally speaking, it seems to me that although they have things like the Mezze on the menu, the culinary experience is very much intended to be very British.

Thanks for commenting guys!

Cheers,
William


User currently offlinedirectorguy From Egypt, joined Jul 2008, 1651 posts, RR: 11
Reply 19, posted (11 months 1 week 4 days 9 hours ago) and read 12951 times:

Excellent TR, thanks for sharing!

User currently offlineSultanils From Belgium, joined Mar 2010, 1658 posts, RR: 30
Reply 20, posted (11 months 1 week 4 days 2 hours ago) and read 12622 times:
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Hi knightsofmalta!

Another delicious - pun intended - episode you served us here! From my point of view (and that’s because it’ll be highly unlikely that I ever will find myself in a first class seat on any airline ever) it’s all ‘ooh’s’ and ‘aah’s’. I’m glad to read the experience was not overdone but au contraire just right. The meals look lovely and good to see BA got to the top of your list, foodwise!

Sultanils



In thrust we trust.
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 21, posted (11 months 1 week 4 days 1 hour ago) and read 12547 times:

Dear knightsofmalta,

An excellent report with some fantastic pictures and wonderful detail. I think very highly of British Airways, and I finally had the chance to try out their new First for the first time earlier this year. My experience was amazing, and unlike what I have read in some reports, the food and the service left very little to be desired for me  

Nothing beats the English High Tea, and on BA in First, it just seems even more enjoyable!

My only issue with First, is that i find the cabin to be cluttered with a little too many seats. Otherwise, the seat itself does offer exceptional levels of comfort.

Many thanks for sharing this with us.

Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1750 posts, RR: 18
Reply 22, posted (11 months 1 week 3 days 16 hours ago) and read 12078 times:

Hi directorguy

Quoting directorguy (Reply 19):
Excellent TR, thanks for sharing!

Thanks, my pleasure!

Hi Nils

Quoting Sultanils (Reply 20):
The meals look lovely and good to see BA got to the top of your list, foodwise!

Yeah, that really was quite a shocker. I never would have expected that!

Hi Roni

Quoting ronerone (Reply 21):
An excellent report with some fantastic pictures and wonderful detail.

Thanks a lot.

Quoting ronerone (Reply 21):
Nothing beats the English High Tea, and on BA in First, it just seems even more enjoyable!

Ah yes, the infamous BA English High Tea. I'll have to fly BA First again some time simply to try that. The Narita flight being overnight meant that we 'only' got the full English breakfast instead, which was rather tasty though.

Quoting ronerone (Reply 21):
My only issue with First, is that i find the cabin to be cluttered with a little too many seats. Otherwise, the seat itself does offer exceptional levels of comfort.

That really surprised my too. On the B 777-300 they have a total of 16 seats in First. We were only five passengers in First, but I think if the cabin would have been full, the experience would have been far less intimate.

Quoting ronerone (Reply 21):
Many thanks for sharing this with us.

My pleasure!

Thanks to all for commenting, much appreciated!

Cheers,
William


User currently offlinetonystan From Ireland, joined Jan 2006, 1414 posts, RR: 2
Reply 23, posted (11 months 1 week 2 days 4 hours ago) and read 11301 times:

Quoting knightsofmalta (Reply 14):
Apparently the crew of the previous flight were held up, which caused a delay. And with only a limited number of B 777-300 in the fleet, it was somewhat difficult to organise a sub.

Sounds more like the aircraft was delayed as opposed to the crew! All departures ex LHR have fresh crews which can be delayed in advance to tie in with a late aircraft with the exception of perhaps the NRT based crew (of which there is 3 on your flight out of 13 cabin crew) however as the NRT base crew require 2 nights in LHR before flying home BA would probably have just recrewed it with LHR base ones on standby.

So I reckon it was an aircraft delay, and alas as you say, at present there are only 6 Slinky Jets so a replacement may be hard to find!!!!!



My views are my own and do not reflect any other person or organisation.
User currently onlineadamspotter From Netherlands, joined Feb 2011, 1118 posts, RR: 4
Reply 24, posted (11 months 1 week 1 day 21 hours ago) and read 10872 times:
Support Airliners.net - become a First Class Member!

Hello William,

Great part 2 in your series here with many nice pictures!
What a great idea to try out British F although you didn't get off to the best start with the delay. Getting only a 15 pound voucher is a bit poor IMHO.
Nevertheless the F cabin looks very nice and cosy, the food looks great and delicious! The crew also sound fantastic doing their job well  
Quoting knightsofmalta (Thread starter):
Where the lounge really looses however, is with the sanitary facilities – in a nutshell, they are old and grubb

Wow, that sure is a rusty shower door, very poor for a premium lounge IMO!

Thanks for sharing and looking forward tot reading the rest!

cheers,

Brendan


User currently offlineknightsofmalta From Malta, joined Nov 2005, 1750 posts, RR: 18
Reply 25, posted (11 months 1 week 1 day 17 hours ago) and read 10709 times:

Hi tonystan

Quoting tonystan (Reply 23):
So I reckon it was an aircraft delay, and alas as you say, at present there are only 6 Slinky Jets so a replacement may be hard to find!!!!!

Actually I think I may not have expressed that properly. What they told us was that the crew was delayed in getting to the airport in Narita to bring the plane back to Heathrow in time for the next flight - mine - to Narita.

Hi Brendan

Quoting adamspotter (Reply 24):
What a great idea to try out British F although you didn't get off to the best start with the delay. Getting only a 15 pound voucher is a bit poor IMHO.

I thought so too. Although I'm going to have to do it all over again to sample the English High Tea in First! Life is hard sometimes, I can tell you!

Thanks for taking the time to comment.

Cheers,
William


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