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Norwegian Inaugural Operated By HiFly: BKK-OSL  
User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
Posted (1 year 4 months 2 weeks 12 hours ago) and read 16157 times:

http://www.mcroth.de/tr/se3/teaser3_small.jpg

Hello again, welcome and thank you for clicking on my latest report, the third and final part about my adventures in South-East-Asia.

Part 1: Vietnam Airlines To Crazy Bangkok: FRA-SGN-BKK
Part 2: Low-Cost And Boutique In Asia: DMK-PEN-HKT-BKK
Part 3: Norwegian Inaugural Operated By HiFly: BKK-OSL

Introduction

After I have heard that Norwegian Air Shuttle would start long-haul service to Bangkok and New York with the new Boeing 787, I didn't hesitate very long and booked myself on their inaugural flight from Bangkok to Oslo. A good opportunity to fly the Dreamliner, a new plane type for me, on a long flight. Then to get home from Oslo I booked a connection to Cologne, the price for this route from Bangkok to Cologne was around 300 Euro in total, including seat reservation and credit card fee, so not bad at all.

Well, we all know what happened then, the 787 got grounded because of battery problems. And as it took a good while to get these problems sorted out it was soon clear that my Norwegian flight would not happen as planned. At least DY was quick to ensure that it would not be canceled. And indeed, a few weeks before my departure I got an email that my flight would be operated by HiFly, a Portuguese company that operates a couple of A330s and A340s on charter and wet lease basis. Actually the mail was pretty nice, with a big apology and an offer to rebook to another date or even to get a full refund.

But of course since I had already booked a couple of other flights around this trip rebooking was not an option for me. Departure time from Bangkok was also changed from a way too early 7:30 to a much more convenient time of 9 o'clock. That would also reduce my very long layover in Oslo to about 3.5 hours, still enough time (at least that's what I thought). Of course I was a bit disappointed to miss the 787, but on the other hand I would be able to fly on a rather rare airline, and it would still be an inaugural, so I was happy nevertheless and looking forward to the flight.

So this was the route to return from Bangkok as planned:

http://www.mcroth.de/tr/se3/map1.gif
Map generated by the Great Circle Mapper - copyright © Karl L. Swartz.


Bangkok Suvarnabhumi Airport

After a quiet but short night in the lovely Lilac Residence hotel I took their complimentary shuttle back to the airport. Streets were still pretty empty on this Sunday morning:

http://www.mcroth.de/tr/se3/tr1303_000.jpg

The driver asked me which airline I was with. Of course he had never heard of Norwegian so he just dropped me off in the middle of the terminal:

http://www.mcroth.de/tr/se3/tr1303_001.jpg

The entrance into the terminal, with a view to the lower arrival area:



Inside the terminal the first view of course goes to the FIDS, and what did I see, my flight already shows a 90 minute delay, oh great, what a good start to the day:



Anyway, online check-in wasn't possible, so I headed to the check-in counter next. On the way there I saw a very very long queue. I already thought to myself, these poor people, having to stand in such a long queue. But as I got closer to the check-in counter I suddenly realized that all these people are standing in line for the Norwegian counters  . Oh well, no choice now but to join the party:

http://www.mcroth.de/tr/se3/tr1303_004.jpg

And the line was moving agonizingly slow. They had all seven counters open, but I still stood in that line for 90 minutes (yes, ninety, I am not exaggerating). I have no idea what there were doing, but I watched some people standing at the counter for more than 10 minutes. At least there was a lot of Norwegian staff around and talking to the people, telling that they do all they can and that they will arrange for eventually missed connections in Oslo. Well, at that moment I wasn't really worried about my connection yet with a more than 3 hour layover.

I eventually arrived at the front of the line and was handed my boarding passes quickly, even the one for the flight to CGN. But now the lady told me of a estimated departure time of 10:50, so another 20 minutes added to the delay.

On the way to passport control:



Almost no wait than at passport control and at security, but an officer wanted to have a look into my bag there. I really felt sorry for that guy that he had to rummage through all my sweaty and dirty clothes. Then I was airside and with the delay still a lot of time to walk around the terminal and some last-minute shopping of a few gifts for the family.

http://www.mcroth.de/tr/se3/tr1303x_000.jpg

Finally also time for a breakfast with a big cappuccino, warmly welcomed now:

http://www.mcroth.de/tr/se3/tr1303_006.jpg



Flight 6 (02.06.2013)
BKK-OSL (Norwegian DY7202, operated by HiFly)
Bangkok Suvarnabhumi – Oslo
Distance: 8678 km / 4686 nm
Airbus A340-300 (CS-TQY)
Seat 37K
scheduled 09:00 – 15:45
actual 11:45 – 19:30
flight-time: 12:00 – 19:22 (12 hours 22 minutes)

Let's head to the gate next, D4, right in the middle of the terminal, so not a very long walk:

http://www.mcroth.de/tr/se3/tr1303_009.jpg

And there it was parked, the almost all white Airbus 340-300 that would take me to Oslo today:

http://www.mcroth.de/tr/se3/tr1303_007.jpg

It was CS-TQY, the plane was built in 1997 and in service first for Singapore Airlines, than for Emirates, before HiFly took it only in April 2013. They had put a Norwegian sticker on it to show for what airline it is now operating:

http://www.mcroth.de/tr/se3/tr1303_008.jpg

Once again, close up:

http://www.mcroth.de/tr/se3/tr1303_010.jpg

Pretty crowded in the boarding area already, almost all the seats were taken. As the newly estimated departure time came closer our crew was still seated near the exits. So it was quite clear now that there would be even more delay. And indeed an announcement was made soon thereafter that boarding would not start for another 20 minutes. At least the crew went on board now, but not before they all posed for a quick photo shooting at the doors. That was actually the only sign that this was a inaugural flight.

Of course it took much longer than the announced 20 minutes before boarding finally started. They boarded by row numbers, the gate agents held up hand-written signs with the row numbers on it. Never seen anything like this, the whole boarding process seemed quite disorganized. And with a full load it took a while before I could finally enter the plane and settle down on my seat.

The seat was comfortable and seat pitch pretty good as well:



The big IFE box did however reduce the legroom quite a bit:

http://www.mcroth.de/tr/se3/tr1303_012.jpg

Boarding well under way, note the red Norwegian stickers on the bulkhead walls:

http://www.mcroth.de/tr/se3/tr1303_018.jpg

Next to us an Oman Air Airbus with its pretty livery was parked:

http://www.mcroth.de/tr/se3/tr1303_021.jpg

Now let's have a look into the seat pocket. As this was a 12-hour-flight with only buy-on-board a very important item was the Snackbar menu:



A nice welcome on the first page:



What do they have on offer, the drinks page:



Woohoo, 7 USD for a can of Heineken, guess I won't get too drunk on this flight today   . But then, the airline is from Norway, so you could have expected prices like that. Let's turn the page to see what kind of food there is, again not really any bargains here:



There was also a safety instructions card:



And of course the Norwegian inflight magazine:



The Captain was on the speakers then with a welcome on board and a big apology about the delay. He explained it with the late arrival of the plane (well, that would explain maybe only one hour of the delay). Estimated flight time today would be 12 hours and 5 minutes. Even longer than the scheduled block time, so by now I really started to worry about my connection.

At around 11:45 we were finally being pushed back and the engines were started. On the way to the active runway I saw this TG 747:

http://www.mcroth.de/tr/se3/tr1303_019.jpg

A cute little ATR by Lao Airlines:

http://www.mcroth.de/tr/se3/tr1303_022.jpg

And another 747, this time from Orient Thai. It is hard to see on the picture, but on the tail one can still see the logo of Saudia:

http://www.mcroth.de/tr/se3/tr1303_023.jpg

After quite a few minutes of taxiing around the airport we reached runway 19R and the pilot moved the throttles forward to begin the long and slow take-off roll, just as you would expect from a classic 340. Finally airborne:

http://www.mcroth.de/tr/se3/tr1303_024.jpg

Again the visibility wasn't too good at this day with a lot of haze in the air, still a few nice views over Bangkok and the surroundings. Another big temple area:

http://www.mcroth.de/tr/se3/tr1303_025.jpg

And crossing the Chayo Phraya River with a lot of traffic:

http://www.mcroth.de/tr/se3/tr1303_026.jpg

http://www.mcroth.de/tr/se3/tr1303_027.jpg

The western coastline of Myanmar:

http://www.mcroth.de/tr/se3/tr1303_029.jpg

And more tropical islands:

http://www.mcroth.de/tr/se3/tr1303_030.jpg

In the meantime the crew showed some action, first they started to sell headphones for the IFE. But that was suspended almost immediately with an announcement and an apology that for technical reasons there would be no inflight entertainment on this flight. OK, who needs IFE anyway for a 12 hour flight? I tried to switch the monitor on and it only showed the text 'Emirates World', so obviously they just didn't load their own IFE into the system yet.

A moment later the crew began to distribute the preordered meals:

http://www.mcroth.de/tr/se3/tr1303_031.jpg

I was a bit surprised at how many people actually have ordered a meal. As they came to my row they handed me over a tray as well, even though I hadn't ordered anything. It actually looked quite appetizing, but the crew realized their error quite fast and they took the food away from me again, before I even had a chance to take a picture.

After the other people were well fed and the trash was cleared I asked one the crew if I can now order something from their menu. She told me that they would come around soon and take orders. Well, that “soon” was taking way more than one hour   . A lot of time to enjoy the views of the clouds outside:

http://www.mcroth.de/tr/se3/tr1303_032.jpg

Finally I was allowed to get something to eat as well, I took a chicken sandwich with a water. Nice to see that I got two sandwiches. They were fresh, tasty and quite substantial:

http://www.mcroth.de/tr/se3/tr1303_033.jpg

The route of flight took us over India, then along the coast of Pakistan, Iran, Turkey, the Ukraine, Poland and up to Norway, first on flight level 320, later during the flight we climbed up to 370. A few views from the way, this must be Pakistan:

http://www.mcroth.de/tr/se3/tr1303_034.jpg

Somewhere over Iran:

http://www.mcroth.de/tr/se3/tr1303_035.jpg

If I am not mistaken this must be Mount Ararat on the border between Turkey and Armenia:

http://www.mcroth.de/tr/se3/tr1303_036.jpg

http://www.mcroth.de/tr/se3/tr1303x_002.jpg

And the coast of Ukraine on the Black Sea:

http://www.mcroth.de/tr/se3/tr1303_037.jpg

With no IFE I spent most of the flight relaxing, looking outside and reading in my book. At least I had a nice seatmate this time, a girl from Norway who returned home after a 3-month-backpacking trip through Asia. And she had quite a few interesting stories to tell.

At one point I needed to stretch my legs and wandered around a little, I also stopped in the galley to order another sandwich and decided to bail out the money for a beer. This time they only wanted to give me half of a sandwich, I complained of course and with an apology they gave me the other half. All in all the crew, all of Asian origin, were quite nice and friendly, but it really showed that this was their first flight and they all had little experience. Everything seemed very disorganized, but at least they tried hard.

About two hours before the landing they started another service run, and this time they actually distributed something for free for everyone. It wasn't much, a small sandwich with an OJ and a yogurt, followed by a coffee run later. But I never expected that so it came as a nice surprise:

http://www.mcroth.de/tr/se3/tr1303_038.jpg

Shortly before descent started the Captain was on the speakers once more, telling about the weather in Oslo (16 degrees, rain showers, what a contrast after Thailand). The crew then gave another short safety demo, very interesting, never saw a safety demo before landing, but I guess it makes senses after such a long flight.

Indeed the weather wasn't the best during approach:

http://www.mcroth.de/tr/se3/tr1303_039.jpg

But it cleared up once we got closer to Oslo:

http://www.mcroth.de/tr/se3/tr1303_040.jpg

Back on the solid ground of runway 19L after more than 12 hours in the air:

http://www.mcroth.de/tr/se3/tr1303_041.jpg

Only a short taxi to the gate, where we arrived around 15 minutes after my flight to Cologne was scheduled to depart. Once parked at the gate at first nothing happened. Another announcement then, they had problems with attaching the airbridge to the plane and it would take a few more minutes. Oh dear, there goes my last hope of still catching my connection  .

Odysee at Oslo Gardermoen Airport

Eventually I was also able to leave the plane then, now around 35 minutes after the scheduled departure of my next flight. No Norwegian staff at the gate and no info from the crew about connections, so these were my next steps (I was quite tired after the long flight, so no more pictures from that point):

  • Passport control first, quick and without problems, officially back in Europe

  • Following the sign for international transfers, after all my flight to CGN might be delayed as well

  • Through another security check-point and into the departure area

  • Checking the FIDS, as expected CGN was no longer there

  • Looking for a transfer desk, only to find out that there is no transfer desk

  • I found someone in Norwegian uniform and asked and she directed me back out the gate area into the check-in hall to the DY desk there

  • Alright then, back upstairs, exit, through a long corridor, up and down more staircases and into the check-in hall

  • Now where is the DY desk, yeah, of course it is right on the other end of the hall

  • Arriving there and I told the lady about my situation, she was very friendly and understanding

  • Asking why they didn't have someone at the gate to give connection information after such a long delay

  • A big apology, usually they do it but just this day they were a bit short on staff

  • Anyway they would rebook me to the early morning 6:30 Air Berlin flight to TXL and from there to CGN, hotel for the night and food also paid

  • No choice, so ok for me, then she spent around 10 minutes on the phone to get my booking of the AB flights done

  • A lot of paperwork, flight reservation, hotel voucher, dinner voucher, ticket for the shuttle bus, and another apology for the hassle

  • Ok, where is the shuttle bus? On the voucher it said bus stop B22, however there wasn't a B22 anywhere. More searching and asking around and it turned out to be B32, oh well.

  • Finally I arrived at the Gardermoen airport hotel and checked in

  • A quick call to my brother-in-law who wanted to pick me up in CGN, I reached him just seconds before he wanted to drive to the airport, phew, close call

  • Calming down a little now. A tasty dinner at the hotel, courtesy of Norwegian, before finally falling into bed for another short night


  • http://www.mcroth.de/tr/se3/tr1303_042.jpg

    Flight 7 (03.06.2013)
    OSL-TXL (Air Berlin AB8245)
    Oslo – Berlin Tegel
    Distance: 861 km / 535 nm
    B737-700 (D-ABLA)
    Seat 14F
    scheduled 06:30 – 08:05
    actual 06:46 – 08:14
    flight-time: 06:53 – 08:09 (1 hour 16 minutes)

    Two solid Air Berlin flights from Oslo to Cologne via Berlin now, nothing special compared to the flight I have done just the day before, so I won't go into too much details. Just a few pictures, like this one of the tower in beautiful early morning light:



    The FIDS this morning, everything ok for my flight:

    http://www.mcroth.de/tr/se3/tr1303_044.jpg

    Check-in was also done very quickly, despite a short queue, window seats were still available for me for both flights, yes:

    http://www.mcroth.de/tr/se3/tr1303_047.jpg

    Oslo airport actually looks quite pleasant airside, something I wasn't really able to appreciate the day before:

    http://www.mcroth.de/tr/se3/tr1303_045.jpg

    On the way to my gate, a nice bunch of colorful tails:

    http://www.mcroth.de/tr/se3/tr1303_046.jpg

    Bus boarding from gate 37B, as I arrived there boarding has already started, so quickly into the bus and to the plane. D-ABLA looked good in the morning sunshine with its red engines and red tail:

    http://www.mcroth.de/tr/se3/tr1303_048.jpg



    Norwegian next to us:

    http://www.mcroth.de/tr/se3/tr1303_050.jpg

    The Captain was on the speakers then with a very nice welcome and a quite detailed explanation about the flight and weather in Berlin (11 degrees, cloudy and windy). He also told about a little delay, because technicians still had to “tighten some screws”.

    http://www.mcroth.de/tr/se3/tr1303_051.jpg

    The delay wasn't long however and after engine startup and a short taxi we took off from runway 01R:

    http://www.mcroth.de/tr/se3/tr1303_052.jpg

    Climbing out over the Norwegian countryside, all the way up to FL410:

    http://www.mcroth.de/tr/se3/tr1303_053.jpg

    Service on this flight was a warm “Laugenstange”, together with coffee or tea:

    http://www.mcroth.de/tr/se3/tr1303_054.jpg

    During the rest of the flight I tried to catch up on sleep. This picture was already taken on final to Tegel, indeed cloudy and dull weather here:

    http://www.mcroth.de/tr/se3/tr1303_055.jpg

    Landing on runway 26R, and I was pleased to see that we got a parking position at a gate at the main terminal and not at the ugly terminal C building.

    My next flight was scheduled to depart at 11 o'clock, so almost three hours from now. However I saw that there was an earlier AB flight to Cologne which would have been much better for me. Well, it doesn't hurt to ask I thought and went to an AB desk to inquire about the possibility to get on this earlier flight. I wasn't lucky this time however, the agent told me that the flight was completely full.

    Tegel was completely crowded this morning and since I didn't have a proper breakfast yet I decided to treat myself to the buffet at the Red Baron restaurant upstairs from the main hall:

    http://www.mcroth.de/tr/se3/tr1303_057.jpg

    A nice breakfast with a fresh cappucino and, even more important, a quiet place to sit and rest and wait for my next flight.

    http://www.mcroth.de/tr/se3/tr1303_056.jpg

    Oh, 8599 km from Berlin to Bangkok as the crow flies, but I had done a few more with the stop in Oslo:

    http://www.mcroth.de/tr/se3/tr1303_058.jpg



    26 replies: All unread, showing first 25:
     
    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 1, posted (1 year 4 months 2 weeks 12 hours ago) and read 16136 times:

    Flight 8 (03.06.2013)
    TXL-CGN (Air Berlin AB6495, operated by germania)
    Berlin Tegel – Köln/Bonn
    Distance: 464 km / 289 nm
    B737-700 (D-ABLB)
    Seat 3A
    scheduled 11:05 – 12:10
    actual 11:19 – 12:20
    flight-time: 11:26 – 12:14 (48 minutes)

    Time to head to the gate, again it was in the main terminal, nice. Through security next, I grabbed a Rolling Stone magazine from the news rack and waited for my flight. Outside I saw these markings on the ground and dreamed how cool it would be to fly on one of these planes:

    http://www.mcroth.de/tr/se3/tr1303_059.jpg

    The plane for my flight arrived a little late, but again nothing serious. Boarding started then and I settled down on seat 3A. An unusual perspective for me sitting that far in front of the plane:



    During the welcome announcement on board I heard that the flight would be operated by Germania for Air Berlin. Indeed, D-ABLB now belongs to Germania, but is still painted in AB colors. Nice, another new airline for me.

    On the way to the active:

    http://www.mcroth.de/tr/se3/tr1303_061.jpg

    And taking off from runway 26L, the weather had improved in the meantime:

    http://www.mcroth.de/tr/se3/tr1303_062.jpg

    The city of Magdeburg:

    http://www.mcroth.de/tr/se3/tr1303_063.jpg

    On board it suddenly occurred to me that I had something to celebrate, as I just was on my 200th commercial flight. It wasn't planned like that, but I got an extra leg with the unplanned stop at TXL, so well. Now for this occasion I thought of getting a beer on board, after all AB serves alcoholic drinks again on domestic routes. Or so I thought, the flight attendant told me that unfortunately they don't have beer on board on morning flights. Hey come on, it was almost noon! A little disappointing, it was an orange juice then to celebrate with:

    http://www.mcroth.de/tr/se3/tr1303_064.jpg

    Anyway the short flight passed quickly and soon we were on approach towards CGN:

    http://www.mcroth.de/tr/se3/tr1303_065.jpg

    We touched down on runway 24. On the way to the gate we saw a lot of cargo planes (actually CGN is pretty big on cargo, mainly because the airport has no night curfew like most other German airports). Like this nice UPS 747:

    http://www.mcroth.de/tr/se3/tr1303_066.jpg

    The main terminal building:

    http://www.mcroth.de/tr/se3/tr1303_067.jpg

    At the gate then around 10 minutes behind schedule. However here again they had problems with the airbridge (interesting, the second time that happened to me within three flights). In the end we had to disembark over the rear stairs and were bussed to the terminal. Funny for the oh so important business guy who was out of his seat even before the plane was parked to be the first one out. Well, such is life, now he was the last   .

    Once in the terminal I made my way to the train station. Of course my pre-booked train to Karlsruhe was long gone, after all I landed in CGN around 15 hours later than originally scheduled. I tried to rebook with a ticket agent of Deutsche Bahn, which proved to be quite challenging. But in the end he figured something out so I could at least use part of my original train ticket. Still had to pay a change fee, but better than a complete new ticket. Then finally after more than 4 hours on the tracks, including 3 train changes, I arrived back in my hometown.


    Conclusion

    Now what is my conclusion about the Norwegian long-haul, or should I say the HiFly flight? Well, there was a long delay, the crew was inexperienced and disorganized, the IFE wasn't working, check-in and boarding in BKK was quite chaotic. On a positive note the plane was comfortable, seat pitch adequate, the crew was friendly nevertheless and in the end there even was a small snack for free. I can only hope that when they get their new 787s and with a bit more experience on board and on the ground everything will run more smoothly.

    Would I fly with them long-haul again? Probably not. I am not sure about the low-cost concept on these long flights. My flight had a price tag of 300,- Euro for me one-way, plus I spent around 20,- Euro on board for food and drinks. And I didn't even pay for checked luggage, which probably most of the passengers have to do on a flight like this. If you add all up it comes to at least 650,- Euro for a round-trip Germany-Thailand, and well, you can get flights in that price range on airlines like Emirates or the like if you are a little flexible. Maybe if you fly directly from OSL or CPH and don't need a connection it might look different, but then still I would rather pay a little more on such a flight.

    Air Berlin proved to be solid again with adequate and friendly service. Both flights were delayed a few minutes, but nothing serious. The only thing to bitterly complain about was their no-beer-before-2-rule   .

    About my trip in general, it was just awesome. I have seen so many exciting and exotic places, met a lot of friendly and interesting people and just had a great time. My personal highlight was Georgetown on Penang in Malaysia, a truly wonderful place. In total I have traveled 22390 km in the air, on 8 flights, with 7 different airlines (6 new for my log), 6 different plane types (1 new), and visited 9 airports (5 new) in 5 different countries (1 new):

    http://www.mcroth.de/tr/se3/map2.gif
    Map generated by the Great Circle Mapper - copyright © Karl L. Swartz.

    And with this my report series comes to an end. It was by far the most extensive report series I have written so far, I really hope you have enjoyed to read them. And as always, if you have a comment, a question, something to compliment or to criticize, please feel free to drop a line here   .


    CaptainRed


    User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3372 posts, RR: 12
    Reply 2, posted (1 year 4 months 2 weeks 10 hours ago) and read 15768 times:

    Very interesting report, thanks for posting. I did a daytrip to OSL on the 787 yesterday, the last set of flights before EI-LNA started flying to BKK. I imagine your trip would have been a bit different if you had been on her instead. Overall, for an inagural, things seemed like a real shambles....not very impressive.

    Quoting CaptainRed (Thread starter):
    Of course I was a bit disappointed to miss the 787, but on the other hand I would be able to fly on a rather rare airline, and it would still be an inaugural, so I was happy nevertheless and looking forward to the flight.

    Yeah, shame to have missed out

    Quoting CaptainRed (Thread starter):
    On the way there I saw a very very long queue. I already thought to myself, these poor people, having to stand in such a long queue. But as I got closer to the check-in counter I suddenly realized that all these people are standing in line for the Norwegian counters

    Oh dear, never nice to be stuck in a long queue

    Quoting CaptainRed (Thread starter):
    I eventually arrived at the front of the line and was handed my boarding passes quickly, even the one for the flight to CGN.

    How annoying, to wait for such a long time, and then you're really quick. The same thing happened to me flying Tiger DRW-SIN. I waited around 45 mins to check in, everyone seemed to take ages at the desk. I assumed there was a problem, but no, I was checked in, bags tagged in less than a minute...why was everyeon else taking so long?!

    Quoting CaptainRed (Thread starter):
    What do they have on offer, the drinks page:

    Pricey. I wonder why everything is priced in USD when neither Norway, Thailand or Europe use USD?

    Quoting CaptainRed (Thread starter):
    for technical reasons there would be no inflight entertainment on this flight. OK, who needs IFE anyway for a 12 hour flight?

    Er, not ok. This flight seems to be getting worse and worse

    Quoting CaptainRed (Thread starter):

    Eventually I was also able to leave the plane then, now around 35 minutes after the scheduled departure of my next flight. No Norwegian staff at the gate and no info from the crew about connections

    Very poor not to have any connection flight info. Maybe there were so few connecting pax they didn't bother.

    Quoting CaptainRed (Thread starter):
    Anyway they would rebook me to the early morning 6:30 Air Berlin flight to TXL and from there to CGN, hotel for the night and food also paid

    Well, at least they treated you like a passenger on a "normal" airline

    Quoting CaptainRed (Thread starter):
    If you add all up it comes to at least 650,- Euro for a round-trip Germany-Thailand

    Exactly. It seems cheap at first, but once you add bags and meals etc, there is little difference between a no-frills longhual and a proper airline.



    http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
    User currently offlinedebonair From Germany, joined Jan 2004, 2472 posts, RR: 4
    Reply 3, posted (1 year 4 months 2 weeks 7 hours ago) and read 15517 times:

    Nice TR...

    Quoting CaptainRed (Thread starter):
    It was CS-TQY, the plane was built in 1997 and in service first for Singapore Airlines, than for Emirates, before HiFly took it only in April 2013. They had put a Norwegian sticker on it

    So it was full to EK standards, so with a real FirstClass section: http://www.hifly.aero/en/a340/cs-tqy and http://www.hifly.aero/images/Fotos_F...ta/cs-tqy/A340-300_TQY-TQZ_FC3.jpg ?

    Very sad to see, that DY was not celebrating the special event. What a shame!

    [Edited 2013-08-14 18:10:57]

    User currently offlinejwhite9185 From United Kingdom, joined May 2007, 1405 posts, RR: 4
    Reply 4, posted (1 year 4 months 1 week 6 days 20 hours ago) and read 14820 times:

    Hi there CR. Great to read the final instalment of your trip.

    Interesting to see the A340 still has the EK interior. I would have thought that they would have at least stuck some new seat covers on!

    The flight seemed to be a bit of a shambles however. Maybe it would have been better if you had got the 787. Although only giving away a small sandwich on a 12 hour flight seems a little harsh. Must admit, I'd probably pay the extra to go with a proper airline! That's one of the reasons why I was a little disappointed to miss out on the DY Dreamliner when it was doing its Euro hops - because it's unlikely I will fly with them long haul any time soon!

    Interesting to see that Orient Thai 747 still sat in pretty much the same position in BKK - it was there when I was in Bangkok a month or so before - doesnt look like it's moved at all - certainly not when I was there at least.



    A300,A319,A320,A321,A333,A343,A346,A388,732,733,734,735,738,741,742,744,752,763,772,77W,788,Q400,DC10,E145,E170,E175,E19
    User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
    Reply 5, posted (1 year 4 months 1 week 6 days 13 hours ago) and read 14114 times:

    Good Evening Captain
    Interesting report about Hifly, looks like something exotic.
    Too bad you had no IFE on such a long flight, at least you had the 'powerfull A340 accelleration'
    Too bad about the delay and missing the connection to CGN as well.
    Glad DY took care of you in OSL.

    Greetings
    Marc



    Next trip report: Well worn A330s and Hassle free MUC transfer
    User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1526 posts, RR: 0
    Reply 6, posted (1 year 4 months 1 week 6 days 13 hours ago) and read 14114 times:

    Thanks for posting an interesting report. At least with the ex-EK plane you had fairly comfortable Y class 2-4-2 seating. I wonder how you'd have found the B787's 3-3-3 seating on a 12 + hour flight ?

    The snack you were served before landing in Oslo would not normally be part of the inflight product. Perhaps it was because of your flight being the inaugural ?

    There were passenger complaints in the early days of the service, especially with Norwegian's policy of accepting credit cards rather than cash for onboard purchases.


    http://www.newsinenglish.no/2013/06/...g-norwegians-new-long-haul-routes/


    User currently offlinePlaneHunter From Germany, joined Mar 2006, 6944 posts, RR: 77
    Reply 7, posted (1 year 4 months 1 week 4 days 23 hours ago) and read 13318 times:

    Hi CaptainRed,

    great last part of your series! I had been looking forward to read about your HiFly experience. Of course it's bad that you missed the 787, but hey, it's much more difficult to get on such a rare carrier.

    Bad to hear about the unpleasant transfer at OSL.

    Quoting CaptainRed (Thread starter):
    Then to get home from Oslo I booked a connection to Cologne, the price for this route from Bangkok to Cologne was around 300 Euro in total, including seat reservation and credit card fee, so not bad at all.

    Very good deal.

    Quoting CaptainRed (Thread starter):
    They boarded by row numbers, the gate agents held up hand-written signs with the row numbers on it.

    Nice.

    Quoting CaptainRed (Thread starter):
    Woohoo, 7 USD for a can of Heineken, guess I won't get too drunk on this flight today . But then, the airline is from Norway, so you could have expected prices like that. Let's turn the page to see what kind of food there is, again not really any bargains here:

    People are more likely to buy something on such a long flight than on a short hop, so they can charge such prices. I still don't like that BOB concept on long-hauls.

    Quoting CaptainRed (Thread starter):
    I tried to switch the monitor on and it only showed the text 'Emirates World', so obviously they just didn't load their own IFE into the system yet.

    Quite nice to get an EK interior, but the lack of IFE is really bad. I'm wondering if they really loaded it to these planes' systems finally.


    PH



    Nothing's worse than flying the same reg twice!
    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 8, posted (1 year 4 months 1 week 4 days 20 hours ago) and read 13200 times:

    Quoting gabrielchew (Reply 2):
    Very interesting report, thanks for posting.

    Hi Gabriel, thanks a lot.

    Quoting gabrielchew (Reply 2):
    I assumed there was a problem, but no, I was checked in, bags tagged in less than a minute...why was everyeon else taking so long?!

    I wondered as well, for some people it just took ages at the desk, no idea what they were doing.

    Quoting gabrielchew (Reply 2):
    Pricey. I wonder why everything is priced in USD when neither Norway, Thailand or Europe use USD?

    I wondered as well, but then with credit card payment only it doesn't really matter.

    Quoting gabrielchew (Reply 2):
    Er, not ok. This flight seems to be getting worse and worse

    Of course it wasn't ok, my remark was a little ironic   ...

    Quoting gabrielchew (Reply 2):
    Very poor not to have any connection flight info. Maybe there were so few connecting pax they didn't bother.

    That was indeed poor. Don't know how many people were connecting. But, at least my seatmate was as well (missed it too), and I overheard quite a few other people on board and still in the queue in BKK, who were worried about their connections.

    Quoting gabrielchew (Reply 2):
    Well, at least they treated you like a passenger on a "normal" airline

    Yeah, after I have finally found the DY desk and someone to talk to, everything was handled ok.

    Quoting gabrielchew (Reply 2):
    Exactly. It seems cheap at first, but once you add bags and meals etc, there is little difference between a no-frills longhual and a proper airline.

      

    Quoting debonair (Reply 3):
    Nice TR...

    Hi debonair, thank you.

    Quoting debonair (Reply 3):
    So it was full to EK standards, so with a real FirstClass section: http://www.hifly.aero/en/a340/cs-tqy and http://www.hifly.aero/images/Fotos_F...ta/cs-tqy/A340-300_TQY-TQZ_FC3.jpg ?

    As far as I can tell the cabin was still EK standards. I have seen the nice business class section on the way out of the plane, but I haven't seen the first class cabin. There were even some signs still in arabic letters on boards.

    Quoting debonair (Reply 3):
    Very sad to see, that DY was not celebrating the special event. What a shame!

    Indeed a shame. Not that I have expected much, but at least a little announcement or so would have been nice.

    Quoting jwhite9185 (Reply 4):
    Hi there CR. Great to read the final instalment of your trip.

    Hello James, thanks a lot, glad you liked it.

    Quoting jwhite9185 (Reply 4):
    Interesting to see the A340 still has the EK interior. I would have thought that they would have at least stuck some new seat covers on!

    Yeah, as far as I can tell still full EK cabin.

    Quoting jwhite9185 (Reply 4):
    Although only giving away a small sandwich on a 12 hour flight seems a little harsh.

    Well, it was announced as a buy-on-board only flight, so even that came as a positive surprise for me.

    Quoting jwhite9185 (Reply 4):
    Must admit, I'd probably pay the extra to go with a proper airline!

    Same here, even more so because the price difference isn't that much actually if you add all the extras.

    Quoting jwhite9185 (Reply 4):
    Interesting to see that Orient Thai 747 still sat in pretty much the same position in BKK - it was there when I was in Bangkok a month or so before - doesnt look like it's moved at all - certainly not when I was there at least.

    Indeed interesting.

    Quoting MSS658 (Reply 5):
    Good Evening Captain
    Interesting report about Hifly, looks like something exotic.

    Hi Marc, thanks a lot, and indeed nice to fly such a rare carrier.

    Quoting MSS658 (Reply 5):
    Glad DY took care of you in OSL.

    Yep, as soon as I have found someone to help me.

    Quoting LondonCity (Reply 6):
    Thanks for posting an interesting report. At least with the ex-EK plane you had fairly comfortable Y class 2-4-2 seating. I wonder how you'd have found the B787's 3-3-3 seating on a 12 + hour flight ?

    Hi LondonCity, thanks for your reply. And you are right, the cabin was quite comfortable, probably better than the 787 in DYs configuration. I have heard that it feels quite cramped.

    Quoting LondonCity (Reply 6):
    The snack you were served before landing in Oslo would not normally be part of the inflight product. Perhaps it was because of your flight being the inaugural ?

    I don't know. There wasn't any announcement at all. So if this would have been something to celebrate the inaugural I suppose they would have said a few words about it at least.

    Quoting LondonCity (Reply 6):
    There were passenger complaints in the early days of the service, especially with Norwegian's policy of accepting credit cards rather than cash for onboard purchases.

    Yes, I have heard these stories as well. Personally I have no problem with credit card only, I find it much easier on board than to fiddle around with cash. But it's true, if you don't have a credit card you might have a problem on such a long flight.

    Quoting PlaneHunter (Reply 7):
    great last part of your series! I had been looking forward to read about your HiFly experience. Of course it's bad that you missed the 787, but hey, it's much more difficult to get on such a rare carrier.

    Hi PH, thank you. Truly disappointing for the 787, but in the end I was still happy to get to fly with HiFly. And after all I have heard and read so far the cabin probably was a lot more comfortable than on the DY 787,

    Quoting PlaneHunter (Reply 7):
    Very good deal.

    Yes, for a oneway it was certainly a great deal.

    Quoting PlaneHunter (Reply 7):
    People are more likely to buy something on such a long flight than on a short hop, so they can charge such prices. I still don't like that BOB concept on long-hauls.

    That's true, you need at least something to drink on such a long flight.


    CaptainRed


    User currently offlinereifel From Germany, joined Feb 2005, 1384 posts, RR: 1
    Reply 9, posted (1 year 4 months 1 week 4 days 10 hours ago) and read 12835 times:

    Thanks a lot for sharing this part as well.

    Not really a great flight i must say. Such a delay on an inaugural, but then I believe the Thai people are NOT those who will fill the plane, so they would keep the ceremonies for the flight out of Scandinavia  
    Quoting CaptainRed (Thread starter):
    Anyway, online check-in wasn't possible

    Yes, DY strangely does not offer that. Really strange for a young modern airline.

    Quoting CaptainRed (Thread starter):
    I eventually arrived at the front of the line and was handed my boarding passes quickly, even the one for the flight to CGN. But now the lady told me of a estimated departure time of 10:50, so another 20 minutes added to the delay.

    Did they use own branded boarding passes?

    Quoting CaptainRed (Thread starter):
    Anyway they would rebook me to the early morning 6:30 Air Berlin flight to TXL and from there to CGN, hotel for the night and food also paid

    Now that surprises me. As far as I know they do not even interline with any other airline. Then it's true that in such situations things are sometimes possible (once Air Europa rebooked me to Vueling, and had to call their call center for that), but still pretty impressive I would say. Less impressive is that this airline is obviously completely unprepared for transfer passengers (and probably does not have much of them anyway, thus no need to open a transfer counter).


    User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
    Reply 10, posted (1 year 4 months 1 week 3 days 19 hours ago) and read 12531 times:

    Hi CR, nice report!

    Very interesting to see a report on DY's long haul service. To be honest it didn't look much impressing, and I would personally not do such a long flight with no food whatsoever. The fares aren't that cheap either, hence proper airlines like TK and Emirates provide much better value with their superior products.

    Were the First and Business Class seats sold to passengers with Premium Tickets or was it able to reserve these seats for an additional fee?

    Thanks for sharing!



    SAS Plus is Business Class made faux!
    User currently offlineroberts87 From Netherlands, joined Dec 2011, 1033 posts, RR: 0
    Reply 11, posted (1 year 4 months 1 week 3 days 17 hours ago) and read 12478 times:

    What an interesting report and story, thanks for sharing! Shame you missed out on the 787, but hey, the A340 from Hifly is something unique too. What a terrible delay though, but good job on the rebooking by DY!

    User currently offlineSultanils From Belgium, joined Mar 2010, 1789 posts, RR: 30
    Reply 12, posted (1 year 4 months 1 week 2 days 21 hours ago) and read 12012 times:

    Hello CaptainRed,

    It was nice to read the final part of your trip to Thailand. HiFly certainly did score that ‘high’ though. Indeed, if you compare the price you would pay on a ‘full’ service carrier, I’m not sure this concept will work. BOB on shorthaul I’m OK with, but on longhaul... I don’t know? However still some brownie points for DY for the rebooking and as it seems the airline still delivers good customer service although a bit of polishing is still needed here and there. Hopefully that gets settled with the B787’s now coming in.
    Btw I saw your HiFly plane in OSL last week as well!

    Quoting CaptainRed (Thread starter):
    The Captain

    Given the fact that DY’s main logo colour is red, I assume it was a good acquaintance of yours at the controls?

    Quoting CaptainRed (Thread starter):
    I took a chicken sandwich with a water. Nice to see that I got two sandwiches. They were fresh, tasty and quite substantial

    It looks uninspiring but I guess it was better than nothing. Were there hot meals on offer?

    Quoting CaptainRed (Thread starter):
    This time they only wanted to give me half of a sandwich, I complained of course and with an apology they gave me the other half.

    Consistency seems far off here lol!

    Quoting CaptainRed (Thread starter):
    It wasn't much, a small sandwich with an OJ and a yogurt, followed by a coffee run later.

    Much better but this service concept is quite confusing methinks  

    Quoting CaptainRed (Thread starter):
    On the way to my gate, a nice bunch of colorful tails

    Nice shot!

    Sultanils



    In thrust we trust.
    User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1109 posts, RR: 8
    Reply 13, posted (1 year 4 months 1 week 2 days 18 hours ago) and read 11859 times:

    Great report, but I'm disappointed to see such a horribly organized inaugural flight.

    Quoting CaptainRed (Thread starter):
    They had all seven counters open, but I still stood in that line for 90 minutes (yes, ninety, I am not exaggerating).
    Quoting CaptainRed (Thread starter):
    So it was quite clear now that there would be even more delay. And indeed an announcement was made soon thereafter that boarding would not start for another 20 minutes. At least the crew went on board now, but not before they all posed for a quick photo shooting at the doors. That was actually the only sign that this was a inaugural flight.
    Quoting CaptainRed (Thread starter):
    But that was suspended almost immediately with an announcement and an apology that for technical reasons there would be no inflight entertainment on this flight.
    Quoting CaptainRed (Thread starter):
    A big apology, usually they do it but just this day they were a bit short on staff

    This is all unbelievably awful!

    Hopefully this was just a one-off bad showing from Norwegian. Perhaps they just weren't prepared to handle an inaugural flight operated by a wet-leased aircraft.

    I completely agree with you about the long-haul LCC concept. I just don't know if it's viable, especially when, like you said, you can get dirt cheap fares on full service carriers such as Emirates!

    Thanks for sharing this!


    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 14, posted (1 year 4 months 1 week 2 days 13 hours ago) and read 11670 times:

    Quoting reifel (Reply 9):
    Thanks a lot for sharing this part as well.

    Hello again, reifel, thank you.

    Quoting reifel (Reply 9):
    Yes, DY strangely does not offer that. Really strange for a young modern airline.

    Indeed not really understandable. Online check-in should be standard nowadays.

    Quoting reifel (Reply 9):
    Did they use own branded boarding passes?

    Nope, just boring plain white boarding passes.

    Quoting reifel (Reply 9):
    Now that surprises me. As far as I know they do not even interline with any other airline. Then it's true that in such situations things are sometimes possible (once Air Europa rebooked me to Vueling, and had to call their call center for that), but still pretty impressive I would say. Less impressive is that this airline is obviously completely unprepared for transfer passengers (and probably does not have much of them anyway, thus no need to open a transfer counter).

    Well, the next DY flight to Cologne would have been only late evening the next day. That would have really pissed me off to be honest. And I think with the new long-haul operations they probably going to have much more connecting passengers.

    Quoting LH4116 (Reply 10):
    Hi CR, nice report!

    Hey Jonas, thanks a lot.

    Quoting LH4116 (Reply 10):
    Very interesting to see a report on DY's long haul service. To be honest it didn't look much impressing, and I would personally not do such a long flight with no food whatsoever. The fares aren't that cheap either, hence proper airlines like TK and Emirates provide much better value with their superior products.

    Yeah, agree with you here, all things taken into account other airlines certainly offer better value. For me this flight was a quite interesting experience, but I next time I will most likely also take a full-service airline on a long-haul.

    Quoting LH4116 (Reply 10):
    Were the First and Business Class seats sold to passengers with Premium Tickets or was it able to reserve these seats for an additional fee?

    Actually not, there wasn't a possibility to select (or pay for) these seats, even after the change to HiFly was announced. So I think some people just were plain lucky to be upgraded into "business".

    Quoting roberts87 (Reply 11):
    What an interesting report and story, thanks for sharing! Shame you missed out on the 787, but hey, the A340 from Hifly is something unique too. What a terrible delay though, but good job on the rebooking by DY!

    Hi Robert, thanks a lot. And true, HiFly certainly was something special to fly on.

    Quoting Sultanils (Reply 12):
    It was nice to read the final part of your trip to Thailand

    Hi Nils, thank you.

    Quoting Sultanils (Reply 12):
    BOB on shorthaul I’m OK with, but on longhaul... I don’t know?

    Yeah, same opinion here. I will definitely think twice before booking a low-cost longhaul again.

    Quoting Sultanils (Reply 12):
    However still some brownie points for DY for the rebooking and as it seems the airline still delivers good customer service although a bit of polishing is still needed here and there.

    Yes, after all it was ok with the rebooking. As soon as I was able to speak with someone everything was handled quite well.

    Quoting Sultanils (Reply 12):
    Given the fact that DY’s main logo colour is red, I assume it was a good acquaintance of yours at the controls?
    Quoting Sultanils (Reply 12):
    It looks uninspiring but I guess it was better than nothing. Were there hot meals on offer?

    Nope, hot meal only for those who had a prepaid meal. For the others only cold sandwiches and other snacks.

    Quoting Sultanils (Reply 12):
    Much better but this service concept is quite confusing methinks

    That was indeed confusing, it was my impression that even the crew wasn't sure about it   ...

    Quoting MHTripple7 (Reply 13):
    Great report, but I'm disappointed to see such a horribly organized inaugural flight.

    Hi MHTripple7, thanks, and yeah, this flight was indeed a little disappointing all in all.

    Quoting MHTripple7 (Reply 13):
    Hopefully this was just a one-off bad showing from Norwegian. Perhaps they just weren't prepared to handle an inaugural flight operated by a wet-leased aircraft.

    Yes, it was really obvious that all of the crew and ground staff in BKK were really inexperienced. One can only hope that it will get better once they fly with their own planes.

    CaptainRed


    User currently offlineadamspotter From Netherlands, joined Feb 2011, 1177 posts, RR: 12
    Reply 15, posted (1 year 4 months 6 days 9 hours ago) and read 11028 times:
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    Hi there Captain!

    Was looking forward to reading this last installment of yours in this series, another good one with some nice pictures!
    I'm sure this is one inaugural Norwegian are hoping to forget quickly! From the big delay, to the long line at check-in and chaotic boarding scene. The crew sure sound inexperienced, but glad to hear they did their best!
    Not impressed by the BOB and their prices, I would have ordered a nice hot meal myself. I sure hope the flight went by a bit quickly as you had no IFE except for looking outside and your book!

    Quoting CaptainRed (Thread starter):
    Woohoo, 7 USD for a can of Heineken, guess I won't get too drunk on this flight today   . But then, the airline is from Norway, so you could have expected prices like that

    US Airlines charge about the same for beer/wine as well!

    Quoting CaptainRed (Thread starter):
    first they started to sell headphones for the IFE

    How much were they selling them for?

    Quoting CaptainRed (Thread starter):
    In total I have traveled 22390 km in the air, on 8 flights, with 7 different airlines (6 new for my log), 6 different plane types (1 new), and visited 9 airports (5 new) in 5 different countries (1 new

    Very impressive, congrats!

    Thanks for sharing this little series, I surely enjoyed every part!

    cheers,

    Brendan


    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 16, posted (1 year 4 months 4 days 21 hours ago) and read 10708 times:

    Quoting adamspotter (Reply 15):
    Was looking forward to reading this last installment of yours in this series, another good one with some nice pictures!

    Hello Brendan, thanks a lot, glad you liked it.

    Quoting adamspotter (Reply 15):
    Not impressed by the BOB and their prices, I would have ordered a nice hot meal myself.

    Prices were indeed pretty high, but I had expected that, so no surprise. For a hot meal you would have to preorder one before, don't remember how much it was, but definitely not that cheap either.

    Quoting adamspotter (Reply 15):
    I sure hope the flight went by a bit quickly as you had no IFE except for looking outside and your book!

    Plus some nice talking to my seatmate. Actually the flight went by surprisingly quick, even without IFE.

    Quoting adamspotter (Reply 15):
    How much were they selling them for?

    Don't really remember, as they stopped selling them right after they started they never reached my row.

    Quoting adamspotter (Reply 15):
    Very impressive, congrats!

    Thanks again, that was my main holiday this year, so I thought I'd do something special   ...

    CaptainRed


    User currently offlineFLIEGER67 From UK - England, joined Sep 2003, 5186 posts, RR: 55
    Reply 17, posted (1 year 3 months 4 weeks 1 day 23 hours ago) and read 10150 times:

    Hey, Captain M.,

    congrats to the final part of you´re series.
    Really well done and great pictures. Such an experience to miss the 787 and fly on the special HiFly service instead.
    And interesting to follow you´re time in Oslo with the rebooking.

    Greetings,
    Markus(FLIEGER67)



    Next: London City connections!.
    User currently offlineinfodesk From Switzerland, joined May 2006, 1466 posts, RR: 33
    Reply 18, posted (1 year 3 months 4 weeks 1 day 22 hours ago) and read 10113 times:

    Hi Captain,

    What a story! It made for a very enthralling read but it really can't have been much fun. From the delay at check-in to the actual flight delay, to the lack of IFE and of course missing out on the Dreamliner. Then missing your connection to CGN and having to spend the night in Oslo. I bet you were really glad to get home after that.

    I really don’t understand the low-cost concept on long haul flights and doubt whether it will work. Particularly the BOB. On a 12 hour flight you should be provided with food and drink free of charge imo. That little breakfast might have been a nice gesture, but there’s no substance to it.

    Quoting CaptainRed (Thread starter):
    It actually looked quite appetizing, but the crew realized their error quite fast and they took the food away from me again, before I even had a chance to take a picture.

    This made me chuckle. A trip reporter always takes a picture of the meal before they start eating. Maybe if you’d got stuck in first they wouldn’t have been able to take it off you  
    Quoting CaptainRed (Thread starter):
    On board it suddenly occurred to me that I had something to celebrate, as I just was on my 200th commercial flight. It wasn't planned like that, but I got an extra leg with the unplanned stop at TXL, so well. Now for this occasion I thought of getting a beer on board, after all AB serves alcoholic drinks again on domestic routes. Or so I thought, the flight attendant told me that unfortunately they don't have beer on board on morning flights. Hey come on, it was almost noon! A little disappointing, it was an orange juice then to celebrate with:

    You’re in good company. I also celebrated my 200th flight with orange juice!

    Quoting CaptainRed (Thread starter):
    Funny for the oh so important business guy who was out of his seat even before the plane was parked to be the first one out. Well, such is life, now he was the last .

    Really funny! I bet he was so annoyed about that.

    Let’s hope your next trip runs a bit more smoothly……

    Happy flying
    Infodesk   



    "Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
    User currently offlineWidebodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
    Reply 19, posted (1 year 3 months 4 weeks 1 day 10 hours ago) and read 9902 times:

    Aye aye, Captain! Nice seeing the concluding part of your oriental adventure. I'm sorry you missed the opportunity to fly the 787. You still got to fly the inaugural service but you paid the price of encountering a rather disorganized situation.

    Quoting CaptainRed (Thread starter):
    Actually the mail was pretty nice, with a big apology and an offer to rebook to another date or even to get a full refund.

    That's nice of them. It makes all the difference in the world to receive a reasonable, polite and helpful correspondence from the airline in situations like that. Good for them.

    Quoting CaptainRed (Thread starter):
    The big IFE box did however reduce the legroom quite a bit:

    Ouch! I hate IFE boxes like that. I hope they get phased out quickly...

    Quoting CaptainRed (Thread starter):
    But that was suspended almost immediately with an announcement and an apology that for technical reasons there would be no inflight entertainment on this flight. OK, who needs IFE anyway for a 12 hour flight?

    Ouch again! What a torture! Now you had to endure the monstrous IFE box and not even get to have any IFE.

    Quoting CaptainRed (Thread starter):
    Looking for a transfer desk, only to find out that there is no transfer desk

    That's terrible. How can there be no transfer desk airside? That's unacceptable.

    Quoting CaptainRed (Thread starter):
    On board it suddenly occurred to me that I had something to celebrate, as I just was on my 200th commercial flight.

    Congrats! For all the trouble you had, you managed to register an extra flight to take you over the threshold!

    Not the greatest way to finish a lovely vacation but at least you have a great story to tell. Maybe next time things would go more smoothly. Any plans to try register the 787?

    Stojan



    Visit my aviation page: http://widebodyroga.weebly.com/
    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 20, posted (1 year 3 months 2 weeks 5 days 14 hours ago) and read 9022 times:

    Hey, good to see more comments here and sorry for replying so late, but just came back from holiday, where I was offline for some days.

    Quoting FLIEGER67 (Reply 17):
    Really well done and great pictures. Such an experience to miss the 787 and fly on the special HiFly service instead.

    Hi Markus, thanks a lot, and yeah, an experience it was indeed   ...

    Quoting FLIEGER67 (Reply 17):
    And interesting to follow you´re time in Oslo with the rebooking.

    Yes, interesting it was to say the least. But in the end it worked out so it was ok.

    Quoting infodesk (Reply 18):
    What a story! It made for a very enthralling read but it really can't have been much fun. From the delay at check-in to the actual flight delay, to the lack of IFE and of course missing out on the Dreamliner. Then missing your connection to CGN and having to spend the night in Oslo. I bet you were really glad to get home after that.

    Hi Hannah, thank you. And yes, I was indeed glad to be back home after all the hassle. But it was an interesting experience definitely.

    Quoting infodesk (Reply 18):
    I really don’t understand the low-cost concept on long haul flights and doubt whether it will work. Particularly the BOB.

    Same here, don't really know how it will work out. For me it was an interesting flight, but next time on a long-haul I will most likely choose a 'real' airline again.

    Quoting infodesk (Reply 18):
    A trip reporter always takes a picture of the meal before they start eating.

       ...

    Quoting infodesk (Reply 18):
    You’re in good company. I also celebrated my 200th flight with orange juice!

    Nice coincidence   ...

    Quoting infodesk (Reply 18):
    Let’s hope your next trip runs a bit more smoothly……

    Yes, next trip is already done in the meantime, everything went smoothly with good-old Ryanair   ...

    Quoting Widebodyroga (Reply 19):
    Aye aye, Captain! Nice seeing the concluding part of your oriental adventure.

    Hey Stojan, thank you.

    Quoting Widebodyroga (Reply 19):
    That's nice of them. It makes all the difference in the world to receive a reasonable, polite and helpful correspondence from the airline in situations like that.

    That was indeed a nice of them, in general cannot complain about their communication of the whole situation.

    Quoting Widebodyroga (Reply 19):
    Ouch! I hate IFE boxes like that. I hope they get phased out quickly...

    That box was really disturbing during the long flight.

    Quoting Widebodyroga (Reply 19):
    That's terrible. How can there be no transfer desk airside? That's unacceptable.

    Don't know. It was especially bad since I had to reclear security first to get into the gate area only to find out that there is no desk there. A little information beforehand that I had to go into the check-in hall would have saved a lot of trouble and time.

    Quoting Widebodyroga (Reply 19):
    Congrats! For all the trouble you had, you managed to register an extra flight to take you over the threshold!

    Yeah, that was a nice pluspoint   ...

    Quoting Widebodyroga (Reply 19):
    Any plans to try register the 787?

    Nothing planned at the moment unfortunately 

    CaptainRed


    User currently offlineakhmad From Netherlands, joined Sep 2005, 2500 posts, RR: 53
    Reply 21, posted (1 year 3 months 4 days 13 hours ago) and read 7884 times:

    Sawasdee krap,

    Great report, Captain! How nice to learn Norwegian’s low cose intercontinental service through your eyes!  
    Too bad about the severe delay you had to endure which entailed your missed connection, but most of all you had to miss out the Dreamliner.  


    Quoting CaptainRed (Thread starter):
    Actually the mail was pretty nice, with a big apology and an offer to rebook to another date or even to get a full refund.

    Kudos to Norwegian to be that accommodating.

    Quoting CaptainRed (Thread starter):
    Of course he had never heard of Norwegian so he just dropped me off in the middle of the terminal:

    Smart move.

    Quoting CaptainRed (Thread starter):
    my flight already shows a 90 minute delay, oh great, what a good start to the day:
    Quoting CaptainRed (Thread starter):
    But now the lady told me of a estimated departure time of 10:50, so another 20 minutes added to the delay.
    Quoting CaptainRed (Thread starter):
    They had all seven counters open, but I still stood in that line for 90 minutes (yes, ninety, I am not exaggerating).

    I believe you, but oh no!   


    Quoting CaptainRed (Thread starter):
    I really felt sorry for that guy that he had to rummage through all my sweaty and dirty clothes.

    I am sure it was not his first time doing that.

    Quoting CaptainRed (Thread starter):
    Finally also time for a breakfast with a big cappuccino, warmly welcomed now:

    I would have fancied Thai breakfast.

    Quoting CaptainRed (Thread starter):
    The seat was comfortable and seat pitch pretty good as well:

    Not surprising. It’s still an Emirates seat anyway.   


    Quoting CaptainRed (Thread starter):
    What do they have on offer, the drinks page:

    Oh no! Heineken again!   


    Quoting CaptainRed (Thread starter):
    Woohoo, 7 USD for a can of Heineken,

    Another reason to stay away from Heineken

    Quoting CaptainRed (Thread starter):
    Well, that “soon” was taking way more than one hour   

    Good to know you took it easy…

    Quoting CaptainRed (Thread starter):
    At least I had a nice seatmate this time, a girl from Norway who returned home after a 3-month-backpacking trip through Asia. And she had quite a few interesting stories to tell.

    And you also looked at the bright side of life.  


    Quoting CaptainRed (Thread starter):
    All in all the crew, all of Asian origin, were quite nice and friendly,

    Were the Asian crew members hired by Norwegian or HiFly?

    Quoting CaptainRed (Thread starter):
    It wasn't much, a small sandwich with an OJ and a yogurt, followed by a coffee run later. But I never expected that so it came as a nice surprise:

    Wow! This gesture is surely well-appreciated! I wonder if this was a part of standard procedure or just the cold comfort for the aircraft swap, delay and so on.

    Quoting CaptainRed (Thread starter):
    Only a short taxi to the gate, where we arrived around 15 minutes after my flight to Cologne was scheduled to depart. Once parked at the gate at first nothing happened. Another announcement then, they had problems with attaching the airbridge to the plane and it would take a few more minutes.

    Bye bye, connecting flight!  


    Quoting CaptainRed (Thread starter):
    Arriving there and I told the lady about my situation, she was very friendly and understanding
    Quoting CaptainRed (Thread starter):
    A big apology, usually they do it but just this day they were a bit short on staff
    Quoting CaptainRed (Thread starter):
    Anyway they would rebook me to the early morning 6:30 Air Berlin flight to TXL and from there to CGN, hotel for the night and food also paid

    Kudos once again to Norwegian, especially the lady!   


    Quoting CaptainRed (Thread starter):
    A quick call to my brother-in-law who wanted to pick me up in CGN, I reached him just seconds before he wanted to drive to the airport, phew, close call
    Quoting CaptainRed (Thread starter):
    window seats were still available for me for both flights, yes:

      
    I like the boarding passes by the way!  


    Quoting CaptainRed (Reply 1):
    how cool it would be to fly on one of these planes

    The 146? 


    Quoting CaptainRed (Reply 1):
    as I just was on my 200th commercial flight.

    Congratulations!   


    Quoting CaptainRed (Reply 1):
    Or so I thought, the flight attendant told me that unfortunately they don't have beer on board on morning flights. Hey come on, it was almost noon!
    Quoting CaptainRed (Reply 1):
    The only thing to bitterly complain about was their no-beer-before-2-rule    .

    AB just did it in your own best interests.   


    Quoting CaptainRed (Reply 1):
    Funny for the oh so important business guy who was out of his seat even before the plane was parked to be the first one out. Well, such is life, now he was the last .

    What goes around, comes around.  


    Quoting CaptainRed (Reply 1):
    but then still I would rather pay a little more on such a flight.

    Agreed. Low cost service is fine for short hops, but I cannot really imagine how it will go along well on long haul flights.


    Khob khun krap! Thanks a lot for sharing your experience, especially the AB one as I will be flying with the airline for the first time in less than three weeks.

    Best wishes,
    Suryo  



    Friends forever
    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 22, posted (1 year 2 months 4 weeks 21 hours ago) and read 7039 times:

    Quoting akhmad (Reply 21):
    Great report, Captain! How nice to learn Norwegian’s low cose intercontinental service through your eyes!

    Hi Suryo, thanks a lot for your nice reply.

    Quoting akhmad (Reply 21):
    Kudos to Norwegian to be that accommodating.
    Quoting akhmad (Reply 21):
    Kudos once again to Norwegian, especially the lady!

    Yeah, all in all I cannot complain much about their customer service, just a little more information about the missed connection would have been great.

    Quoting akhmad (Reply 21):
    Good to know you took it easy…

    Of course. After all I was still on board of a nice airplane cruising in the flight levels, so no reason not to take it easy and enjoy it.

    Quoting akhmad (Reply 21):
    Were the Asian crew members hired by Norwegian or HiFly?

    I don't know, but I think I have read somewhere that they were hired by Norwegian.

    Quoting akhmad (Reply 21):
    Wow! This gesture is surely well-appreciated! I wonder if this was a part of standard procedure or just the cold comfort for the aircraft swap, delay and so on.

    Again I really don't know. There was no announcement at all about this. But nevertheless very much appreciated, it was a positive surprise.

    Quoting akhmad (Reply 21):
    The 146?

    Well, actually the 146 is the only type in that list that I have flown.

    Quoting akhmad (Reply 21):
    Congratulations!

    Thanks again. I would have liked a bit a longer flight for this milestone, but well, at least it was a new airline with germania.

    Quoting akhmad (Reply 21):
    AB just did it in your own best interests.

    Hey, come on, after such a trip with all the flights, the jet lag, a lot of short nights, it wouldn't have hurt   ...

    Quoting akhmad (Reply 21):
    Agreed. Low cost service is fine for short hops, but I cannot really imagine how it will go along well on long haul flights.

      

    Quoting akhmad (Reply 21):
    Thanks a lot for sharing your experience, especially the AB one as I will be flying with the airline for the first time in less than three weeks.

    Cool, enjoy your flights then with AB, I am sure you will like it. And of course looking forward to see you there at your destination   ...

    CaptainRed


    User currently offlinesignol From United Kingdom, joined Oct 2007, 3025 posts, RR: 8
    Reply 23, posted (1 year 2 months 4 weeks 12 hours ago) and read 6808 times:

    Hi Captain Red,

    Man that sounded (or rather, read) like a nightmare! Hopefully things will soon sort themselves with time.

    Thanks for the interesting read!

    signol



    Flights booked: none :(
    User currently offlineinvaders From Norway, joined May 2012, 338 posts, RR: 0
    Reply 24, posted (1 year 2 months 3 weeks 5 days 17 hours ago) and read 6462 times:

    Nice trip-report. I think this flight was written about in the media because people did not get blankets or water when they could not pay by credit-card.

    I have never had any problems with DY but my mum had a damaged luggage one time and it was a fight to find someone who could help her(this was the last flight of the day).

    I might have missed it in your report but the only time I've connected with DY was using BGO-CPH-MLA-CPH-BGO and at CPH I had to go to a transfer desk to get a new boarding-pass since they dont open check-in before 2 hours prior to departure. How is it with the long-houl concept? Do you get issued a boarding-pass to your final destination?

    I really hope they got stuff sorted before next summer because I'm gonna check them out on one of their new routes to Oakland.

    On a side note, I do feel that the media have been attacking DY too much in this situation, and some of the comments in the threads here on a.net is just way off. I've been threated like shit by KL and SK in the past but life goes on, I just feel that the media and some members here feel that since its a "LCC" they deserve to be hassled with more then other carriers.


    User currently offlineCaptainRed From Germany, joined Oct 2010, 720 posts, RR: 20
    Reply 25, posted (1 year 2 months 3 weeks 3 days 23 hours ago) and read 5945 times:

    Quoting signol (Reply 23):
    Hi Captain Red,
    Man that sounded (or rather, read) like a nightmare! Hopefully things will soon sort themselves with time.
    Thanks for the interesting read!

    Hi signol, thanks a lot for the feedback. And yeah, I hope as well that things will sort out for them, though when I read the news at the moment it doesn't look too good. Actually I think I should be happy that I "only" had a 4 hour delay in OSL.

    Quoting invaders (Reply 24):
    Nice trip-report. I think this flight was written about in the media because people did not get blankets or water when they could not pay by credit-card.

    Hello invaders, thank you. And yeah, DY was in the media for their credit card only policy. But I think they have found a solution to it in the meantime.

    Quoting invaders (Reply 24):
    How is it with the long-houl concept? Do you get issued a boarding-pass to your final destination?

    Yes, I got both boarding passes for my flights in BKK. Would have been a hassle otherwise since they don't even have a transfer desk airside in Oslo.

    Quoting invaders (Reply 24):
    I really hope they got stuff sorted before next summer because I'm gonna check them out on one of their new routes to Oakland.

    It doesn't look very good at the moment for them with even more problems with their 787s. But then, it is still quite some time till next summer, so everything might be fine by then. Just don't expect too much, allow time for delays, and you will still have a good flight   ...

    CaptainRed


    User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
    Reply 26, posted (1 year 2 months 2 weeks 6 days 7 hours ago) and read 5241 times:

    Hey Captain,
    nice to read your experience on this inaugural, a rare opportunity to fly this particular airline and A340, I guess. The 787 will be around more longer, no worries about missing that aircraft.
    Apart for the discomfort at BKK, the flight by itself seemed pretty well okay to me, especially considering how cheap flight can be get, there is not much to complain about.

    Regards
    Eric



    "The whole world steps aside for the man who knows where he is going"
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