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Malaysian Airlines, First Class - A380: KUL To HKG  
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1792 posts, RR: 18
Posted (12 months 6 hours ago) and read 22026 times:

logo-malaysia-airlines-MAS

Airline: Malaysia Airlines
Aircraft:
A 380
Cabin:
First Class
Seat:
1A
From: Kuala Lumpur
To: Hong Kong
Date: 25. August 2013
Departure: 09:15
Arrival: 13:05

BSLHKG_2

GETTING TO THE AIRPORT

I spent the night at the Hotel SamaSama at Kuala Lumpur airport, which is connected by a walkway to the main terminal building. In its previous incarnation, the SamaSama used to be the Pan Pacific Hotel.

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CHECK-IN

Malaysia Airlines have a dedicated row of check-in counters for their First Class passengers and platinum members of their frequent flyer programme. It’s quite busy when I arrive, so one of the check-in agents asks me to take a seat while I wait.

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THE LOUNGE

From check-in I head one floor down to immigration and then from there to the security check. For some reason there are two security checks in Kuala Lumpur – one immediately after immigration and another before you enter the holding area of the gate.

The Malaysia Airlines lounges in the satellite are located right above the station of the shuttle train. There is one entrance to the lounge. Business Class passengers are then directed to the left of the counter, while the First Class section is located to the right. There are some good apron views to be had, but at this time of day the place doesn’t appear to be too busy.

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The selection of hot and cold dishes in the lounge is great. I haven’t had a proper breakfast yet, so I decide to have some Nasi Lemak (rice cooked in coconut) with Chicken Rendang.

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BOARDING

Half an hour before departure I leave the lounge and head for gate C27, where the big bird is expecting me. Passengers in Business Class are instructed to head one floor up for boarding. On the lower level there are two airbridges, the B bridge for Economy Class and the A bridge for First Class passengers.

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THE CABIN

Wow! I definitely like the Malaysia Airlines First Class cabin. The colours are rather dark, but the cabin is very beautifully appointed and sumptuous. The seat provides ample space and privacy. It all looks very elegant.

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So far when I’ve travelled on the A 380 with Thai, Lufthansa and Singapore Airlines it’s always been on the upper deck. So this will be my first ride on the lower deck. Two things strike me from down here. First, the engines and wing look even more enormous than they do from one floor up. Secondly, there’s more noise on the lower level. The good news is, we’re only two passengers on the flight today.

SERVICE

What can I say? Today’s crew really are deserving of Malaysia Airlines’ reputation for the best cabin crew. They are truly excellent and very professional. There are two ladies and one gentleman in charge of the two of us. They take their time to provide a very personalised and utterly charming service. They soon realise I have a bit of a thing about planes and we get talking. Very obviously the crew are very proud of their product and the A 380 and competently answer all my questions.

I am offered a drink and choose an orange juice, which is brought to me with a hot towel. The menu is already at my seat.

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DEPARTURE

Departure is the same sluggish affair as it was yesterday with Thai Airways from Hong Kong to Bangkok. Well okay, fair enough. I suppose with this big bird take-off will never be sprightly.

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THE MEAL

I start writing this trip report. It’s quite bumpy as the flight attendant comes to dress the table for the meal service. So I place my MacBook Air on the side, on the rail in the space between the seat and the cabin wall. Suddenly there is a bum from the turbulence, followed by a thump. It takes me a moment to realise that the thumping sound came from my laptop, which has managed to slip through a small gap.

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It’s so tight I can’t get my hand down there. The flight attendant suggests I move seats to the other side to give her more space to manoeuver while she tries to get a hold of my laptop. Eventually though she gives up and informs me that the captain has been advised and that he has requested engineers to come on board upon arrival in Hong Kong to retrieve the laptop. How embarrassing!

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The meal starts with a plate of amazingly fresh and juicy fruit – grapes, dragon fruit, melon and papaya.

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This is followed by a selection from the breadbasket. I just have a croissant.

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Next I have the Nasi Lemak with spicy shrimps. The dish is served with peanuts, boiled egg, cucumber and dried fish.

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And then for dessert I have some vanilla ice cream.

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With the coffee the crew serve a bowl of warm nuts and another with chocolates.

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After the meal I take a tour of the cabin and the loo.

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ARRIVAL

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After we land, the purser comes to my seat and asks me to wait for the engineers to arrive to retrieve my Mac. We pull onto the stand and wait for all the passengers to disembark. It’s amazing how long it takes to unload a nearly full A 380. Once everybody is gone, the engineers arrive. It takes then about 20 minutes until eventually, with the help of one of the flight attendants and her slender hands, they manage to get the laptop out. I’m really embarrassed about the whole thing, which is only highlighted by the fact that all the crew were really very friendly about the whole thing.

I collect my belonging and thank them for their service and their kindness. My next flight will not be until this evening. So I head to the hotel bus shuttle stop and catch the shuttle bus from gate 29 to the Novotel City Gate, which is located about 10 minutes away from the terminal.

12 replies: All unread, jump to last
 
User currently offlineRyanairGuru From Australia, joined Oct 2006, 5365 posts, RR: 4
Reply 1, posted (11 months 4 weeks 1 day 7 hours ago) and read 20147 times:

Hi William

MH look excellent here. How did they compare to TG over all?

At first I thought that the cabin looked quite dreary, but when I saw the cabin view then I agree with you that it is actually very tasteful, and your main course look delicious!

Bad luck about your laptop, but it's really great to hear that the crew were accommodating. And it's lucky that you got it back!

Cheers,
Alex



Worked Hard, Flew Right
User currently offlinesmi0006 From Australia, joined Jan 2008, 1528 posts, RR: 0
Reply 2, posted (11 months 4 weeks 1 day 4 hours ago) and read 19720 times:

Thank you for another fantastic report!

Your commentary compliments the photos perfectly!

How do you find MH as any airline general? Whilst I have never flown them their branding seems lacking in cohesion, does this impact their service, or your experience with them? Is it simply marketing?


User currently offlineSultanils From Belgium, joined Mar 2010, 1678 posts, RR: 30
Reply 3, posted (11 months 4 weeks 3 hours ago) and read 18685 times:
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Hi knightsofmalta,

Thank you for another nice portion of ‘travel news’. Boy, you are really a fast writer but I guess it makes sense to write theses ‘on the go’ when the memory is still fresh   MH has always intrigued me for a reason I cannot quite explain. I had one flight on them - my 1st and until now only - in business class from KUL to CDG on a B744. Personally I don’t like the colours used that muc but perhaps it looks better in real than on a computer screen. And oh, i thought I saw a glimpse of you reflecting in the monitor?

Quoting knightsofmalta (Thread starter):
Very obviously the crew are very proud of their product and the A 380 and competently answer all my questions.

Good to see that the crew was knowledgeable on the aviation topic!

Quoting knightsofmalta (Thread starter):
t takes me a moment to realise that the thumping sound came from my laptop, which has managed to slip through a small gap.

I can only imagine your embarrasment    I hope your laptop wasn’t damaged? When I look at the photo, it is hard to imagine that it can fall in that tiny space. Sure must be a design flaw  

Sultanils



In thrust we trust.
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 4, posted (11 months 3 weeks 5 days 7 hours ago) and read 17739 times:

Hello William


Thanks for sharing the latest updates! MH's F product looks good.
I think the MH colors give a good feeling.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3218 posts, RR: 12
Reply 5, posted (11 months 3 weeks 5 days 1 hour ago) and read 17549 times:

Another nice report! Lucky you got your laptop back in the end! I guess it pays to have a fat, chunky laptop!

Quoting knightsofmalta (Thread starter):
The good news is, we’re only two passengers on the flight today.

Well, F is quite new on the route. MH seem to be all over the shop on this route. They only offer 2 flights a day - previously a 330 and 772, now the 380 and a 737...odd!



http://my.flightmemory.com/shefgab Upcoming flights:LHR-VIE-PRN,SPU-OSL-LHR,STN-SNN-STN,LHR-ARN-OSL-TOS-LYR-OSL-CPH-LHR,
User currently onlineadamspotter From Netherlands, joined Feb 2011, 1141 posts, RR: 3
Reply 6, posted (11 months 3 weeks 3 days 1 hour ago) and read 16753 times:
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Hi William,

Another good one you made here with some nice pictures!
MH F looks very nice, the cabin looks great and seat very comfortable! The meal also looks very nice  
That sure must have been embarrassing losing your MAC like that, good to hear you were able to retrieve it in the end.

cheers,

Brendan


User currently offlineknightsofmalta From Malta, joined Nov 2005, 1792 posts, RR: 18
Reply 7, posted (11 months 3 weeks 1 day 20 hours ago) and read 16137 times:

Hi Alex

Quoting RyanairGuru (Reply 1):
MH look excellent here. How did they compare to TG over all?

Personally I prefer Malaysian to Thai. With Thai Airways I'm somehow always left wondering what all the fuss is about. But maybe I've just got the wrong expectation. I think where Malaysian wins, hands down, is with the crew. They're courteous and very forthcoming like Thai. But in addition they've got personality. Which the Thai crews always seem to hide very well from the passengers. Presumably a cultural thing.

Quoting RyanairGuru (Reply 1):
At first I thought that the cabin looked quite dreary, but when I saw the cabin view then I agree with you that it is actually very tasteful, and your main course look delicious!

It's true. It's not as though you enter the cabin and think 'wow'. The whole experience is very understated. That's what I liked about Malaysian, they're not so in your face.

Quoting RyanairGuru (Reply 1):
Bad luck about your laptop, but it's really great to hear that the crew were accommodating. And it's lucky that you got it back!

Even now I cringe at the recollection...!

Hi smi0006

Quoting smi0006 (Reply 2):
Thank you for another fantastic report!

Thanks!

Quoting smi0006 (Reply 2):
Your commentary compliments the photos perfectly!

I'm glad to hear that. I'm always afraid I write too much text in my reports.

Quoting smi0006 (Reply 2):
How do you find MH as any airline general? Whilst I have never flown them their branding seems lacking in cohesion, does this impact their service, or your experience with them? Is it simply marketing?

I think more than anything, it's the marketing they need to work on. As I mentioned above, I think Malaysian offers an excellent service that can certainly stand up to any comparison with Thai Airways and even Singapore Airlines in some aspects.

Hi Nils

Quoting Sultanils (Reply 3):
Boy, you are really a fast writer but I guess it makes sense to write theses ‘on the go’ when the memory is still fresh

It's not just the memory, it also saves you a lot of work when you get back from the holiday.

Quoting Sultanils (Reply 3):
MH has always intrigued me for a reason I cannot quite explain.

I know what you mean, maybe it's what smi0006 meant in his post. Malaysian are a great airlines, but somehow it's as though they're invisible.

Quoting Sultanils (Reply 3):
And oh, i thought I saw a glimpse of you reflecting in the monitor?

Yes, that's me. The flight attendant wanted to take a picture of me in my seat when she saw me at it with my camera. She was kind of surprised when I told her not to bother because the plane was far more interesting than me.

Quoting Sultanils (Reply 3):
Good to see that the crew was knowledgeable on the aviation topic!

They were certainly a cool bunch. And obviously very proud of the attention I gave them. I think they probably realised they were dealing with an airline geek.

Quoting Sultanils (Reply 3):
I can only imagine your embarrasment I hope your laptop wasn’t damaged? When I look at the photo, it is hard to imagine that it can fall in that tiny space. Sure must be a design flaw

It must be a design flaw. One of the crew mentioned that on the flight she was on the day before with the A 380 some passenger lost his iphone down there. It was not retrieved. Fortunately the laptop was undamaged and it was only my pride that was slightly hurt.

Hi Marc

Quoting MSS658 (Reply 4):
I think the MH colors give a good feeling.

Indeed, initially I thought it looked rather dark. But as you say, it was rather soothing.

Hi Gabriel

Quoting gabrielchew (Reply 5):
Well, F is quite new on the route. MH seem to be all over the shop on this route. They only offer 2 flights a day - previously a 330 and 772, now the 380 and a 737...odd!

I saw the B737 the day before and for a moment I really freaked, assuming there had been some short notice sub. Is the A 380 on the route for crew training or are they keeping it on the route?

Hi Brendan

Quoting adamspotter (Reply 6):
The meal also looks very nice

I could eat Nasi Lemak until it's coming out of my ears.

Quoting adamspotter (Reply 6):
That sure must have been embarrassing losing your MAC like that, good to hear you were able to retrieve it in the end.

Yeah, go on rub it in. I still feel bad about the whole ting. And the more I apologized, the nicer the crew were. Which only made it worse!

Thanks to all of you for commenting!

Cheers,
William


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6747 posts, RR: 77
Reply 8, posted (11 months 3 weeks 1 day 8 hours ago) and read 15777 times:

Hi William,

very good report, I had been wondering for a while how MH's flagship product would be like.

Quoting knightsofmalta (Thread starter):
Wow! I definitely like the Malaysia Airlines First Class cabin. The colours are rather dark, but the cabin is very beautifully appointed and sumptuous. The seat provides ample space and privacy. It all looks very elegant.

Very impressive cabin, I'd take MH's over TG's F Class based on the design and choice of colors.

Quoting knightsofmalta (Thread starter):
Secondly, there’s more noise on the lower level.

I have always found it too quiet on the A380 and on most flights I was seated on the lower deck.

Quoting knightsofmalta (Thread starter):
Very obviously the crew are very proud of their product and the A 380 and competently answer all my questions.

Did you also ask them why MH didn't add any spots of red to the odd A380 color scheme?   Seriously, red is definitely missing!

Quoting knightsofmalta (Thread starter):
Departure is the same sluggish affair as it was yesterday with Thai Airways from Hong Kong to Bangkok. Well okay, fair enough. I suppose with this big bird take-off will never be sprightly.

Well, it could...I have experienced that once, but not on a regular flight.

Totally Thrilling: Scenic Flight On Lufthansa A380 (by PlaneHunter Aug 5 2010 in Trip Reports)

Quoting knightsofmalta (Thread starter):
And then for dessert I have some vanilla ice cream.

Presentation was a bit weak IMO.

Quoting knightsofmalta (Thread starter):
After we land, the purser comes to my seat and asks me to wait for the engineers to arrive to retrieve my Mac. We pull onto the stand and wait for all the passengers to disembark. It’s amazing how long it takes to unload a nearly full A 380. Once everybody is gone, the engineers arrive. It takes then about 20 minutes until eventually, with the help of one of the flight attendants and her slender hands, they manage to get the laptop out. I’m really embarrassed about the whole thing, which is only highlighted by the fact that all the crew were really very friendly about the whole thing.

Interesting - it was probably a new experience for these maintenance guys.


PH



Nothing's worse than flying the same reg twice!
User currently offlineRabenschlag From Germany, joined Oct 2000, 1007 posts, RR: 0
Reply 9, posted (11 months 3 weeks 1 day 7 hours ago) and read 15711 times:

Great Report!

Interesting to see the non-leather seat in F. I am all for fine fabrics when it comes to seating, but leather and even leatherette seems to be the epitome of luxury in many areas of the world. At the same time, except for durability and ease of cleaning, it has many negative features IMHO. So thumbs up for MH!

Cheers, r.


User currently offlineknightsofmalta From Malta, joined Nov 2005, 1792 posts, RR: 18
Reply 10, posted (11 months 2 weeks 4 days 19 hours ago) and read 14678 times:

Hi Udo

Quoting PlaneHunter (Reply 8):
Very impressive cabin, I'd take MH's over TG's F Class based on the design and choice of colors.

Same here. Although I must admit the fact that we were only two First certainly helped matters. It just felt so intimate and cozy.

Quoting PlaneHunter (Reply 8):
I have always found it too quiet on the A380 and on most flights I was seated on the lower deck.

Noise is certainly not a bad thing on a plane. It's just the difference that struck me compared to the upper deck.

Quoting PlaneHunter (Reply 8):
Did you also ask them why MH didn't add any spots of red to the odd A380 color scheme? Seriously, red is definitely missing!

Not exactly, but they did actually comment without my asking that they preferred the other liveries to that of the A 380. I don't blame them.

Quoting PlaneHunter (Reply 8):
Presentation was a bit weak IMO.

It was also a rather abrupt end to the meal.

Quoting PlaneHunter (Reply 8):
Interesting - it was probably a new experience for these maintenance guys.

Well they certainly seemed to be enjoying themselves.

Hi Rabenschlag

Quoting Rabenschlag (Reply 9):
Interesting to see the non-leather seat in F. I am all for fine fabrics when it comes to seating, but leather and even leatherette seems to be the epitome of luxury in many areas of the world. At the same time, except for durability and ease of cleaning, it has many negative features IMHO. So thumbs up for MH!

I fully agree. I'm no fan of leather seats. Especially not on long-haul flights. They just leave you all sweaty.

Thanks for commenting guys.

Cheer,
William


User currently offlinenelsony From Australia, joined Jun 2011, 108 posts, RR: 1
Reply 11, posted (2 months 3 weeks 6 days 21 hours ago) and read 6083 times:

Hay William,

I really wanted to try MH's F class, but they don't fly it to Australia. I don't know why, MH has 3-4 flights out of Melbourne daily, but they don't put on A380.

Their A380 product seem much nicer than the old product they fly to Australia. I guess the old J seat will be okay for my 8 hour flight later this year.

Wow i see your great circle mapper and you really are the globe trotter, how amazing!

It was funny your laptop slipped into the little wedge, what are the odds right? lol but nonetheless I always read positive things about MH's crew.

And yes I love Nasi Lemak! but how come you didn't have the satay? :P


User currently offlineknightsofmalta From Malta, joined Nov 2005, 1792 posts, RR: 18
Reply 12, posted (2 months 2 weeks 2 days 18 hours ago) and read 3683 times:

Hi Nelsony

Sorry for the late reply. I missed this one.

Quoting nelsony (Reply 11):
I really wanted to try MH's F class, but they don't fly it to Australia. I don't know why, MH has 3-4 flights out of Melbourne daily, but they don't put on A380.

Probably if they were to put on an A 380 they'd have to reduce the frequency.

Quoting nelsony (Reply 11):
Their A380 product seem much nicer than the old product they fly to Australia. I guess the old J seat will be okay for my 8 hour flight later this year.

Are the flights to Melbourne operated by a B777 or a A 330? I think some of the A 330s have a new Business Class seat.

Quoting nelsony (Reply 11):
It was funny your laptop slipped into the little wedge, what are the odds right? lol but nonetheless I always read positive things about MH's crew.

The crew were great. And the more I apologised, the nicer they were!

Quoting nelsony (Reply 11):
And yes I love Nasi Lemak! but how come you didn't have the satay? :P

Strangely, the satay were on the menu but not offered.

Thanks for taking the time to comment.

Cheers,
William


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