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Snow Chaos & Rebooking: KLM 744 To MEX In Business  
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Posted (1 year 1 month 3 weeks 2 days 10 hours ago) and read 26863 times:

This report is dedicated to legendary trip reporter Lari-Pekka Kero alias Lufthansa747. Rest in peace, my friend.



http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/Map.jpg~original

Map generated by the Great Circle Mapper - copyright © Karl L. Swartz



Intro
It's high time to visit California again! That's what I thought in early 2013 and started searching for interesting flight options in mid-March. First of all, I decided to spend some Flying Blue miles for a one-way Business Class ticket. Air France's A380 and 777 services to Los Angeles didn't attract me because I had already flown on these birds - and for the same reason I didn't consider numerous other combos. KLM wasn't an option either, mainly due to its outdated Business Class.

However, my attention was then attracted by Air France's service to Mexico City, operated by the remaining Boeing 747-400s which had recently been equipped with updated (but still angled) Business Class seats ("NEV4"). I hadn't flown on Air France's 747-400 yet and flight times were rather good, too. Unfortunately, seat availability was rather bad in the beginning and on most days one could only get on the second daily CDG-MEX flight, operated by an AeroMexico 767-300ER (leaving before midnight, arriving before 06:00 in the morning). Neither did I want to fly on that particular bird with its outdated product, nor did I want to spend 12 hours on a night flight.

Finally, availability improved and I was able to get a seat on the Air France 747-400 flight, combined with an early morning connecting flight from Munich to Paris. I could have chosen a late morning connecting flight, but the transfer time of just about 1.5 hours at CDG put me off. Then I booked a room at the Hilton Mexico City Airport, conveniently located within Terminal 1 where I would arrive. In the next step, I booked a quick domestic round trip in Mexico and added an evening flight from MEX to LAX – all that taking place on the day after my arrival at MEX. Finally, I booked my long-haul return flights from LAX. Details to follow in the next two parts.

[Edited 2013-09-01 01:55:35]


Nothing's worse than flying the same reg twice!
57 replies: All unread, showing first 25:
 
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 1, posted (1 year 1 month 3 weeks 2 days 10 hours ago) and read 27394 times:

 alert  Snow Chaos and Rebooking  alert 
In order to avoid a car trip in the middle of the night, I had decided to book a "park, sleep & fly" combo. So I spent the night before departure in the Sheraton Munich Airport. After arriving at the hotel on the evening before departure, I was surprised by negative news: A severe snow storm was hitting Paris and severely affecting flight operations and causing countless cancellations at CDG and many other airports. Of course I was concerned about my flights on the next day, but as I found out on Air France's website, the late evening service from Paris to Munich would operate as planned - that was important because that very plane would operate my early morning flight to Paris on the next day.

I kept following the developments in the next few hours and I was glad when the scheduled Air France A318 operating this important evening flight showed up on Flightradar24. However, the plane kept standing around at various taxiway positions - it was even on the ground after 23:00, two hours after its scheduled departure time...actually I was now losing hope that it would still depart due to the night curfew at Munich. Close to midnight, I was already thinking about the consequences of a cancellation when the plane finally departed. Apparently, Air France had received a special permit to fly into MUC during the curfew.  relieved 

After only four hours of sleep, I woke up with a terrible headache and couldn't believe what I read in two text messages sent to my mobile phone by Air France:
1. "Unfortunately, your flight from MUC to CDG has been cancelled. We are seeking for a solution and will come back to you."  thumbsdown   thumbsdown   thumbsdown 
2. "New departure (...) 18:30, arrival Paris CDG 20:10. New connecting flight arranged."
It was clear that Air France had rebooked me onto the late night AeroMexico flight - well, that wouldn't have been so bad actually, but due to the delayed arrival on the next morning, I would miss my domestic round trip on two new airlines! And that would be very very bad.  thumbsdown   thumbsdown   thumbsdown 
Of course I was wondering why the MUC-CDG flight had been cancelled despite the fact that the plane did fly to Munich - but I guess Air France simply tried to limit the number of flights operating to CDG as the snow chaos hadn't ended yet. Anyway, guessing didn't help.

So what to do? It was 04:30 in the morning and the Air France hotline would only be available from 08:00. So I got ready and took the shuttle to the airport as originally planned. When I arrived at Terminal 1 before 06:00, a huge queue had already formed behind the Air France/KLM ticket desks. I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!  irked 

The queue kept moving extremely slowly and many people were totally furious and kept complaining loudly. Even though I was really pissed, I managed to stay calm, fortunately. There had been some hope left that I would be able to get on the late morning flight to Paris, but then I overheard a conversation and learned that this flight was full. Not surprising, actually. After nerve-wrecking two hours in that queue, I reached the ticket desk. The lady told me that I had already been rebooked, but I explained that I would miss my domestic connections. After searching for a while, she offered a seat on the Air France 747-400 flight to MEX on the next day - and all that in Economy!  alert  Of course I declined - and then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.



Wednesday, March 2013
Munich (MUC) - Amsterdam (AMS)
KLM KL1794, operated by KLM Cityhopper
Scheduled times: 11:50-13:30
Actual times: 12:17-13:36
Flight duration: 01:04 (hrs)
Distance: 413 miles
Business Class, seat 1F

Embraer 190
PH-EZN (MSN 19000342)
Delivered in 03/2010


1st flight on PH-EZN
4th Embraer 190 flight
12th E-Jet flight



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Photo © Martin Woudstra
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Photo © Timo Soyke -[GSN]-



During check-in, I asked for window seats and was surprised that I got 1F on the short hop and 1A on the 747 to MEX. I hadn't expected that these were still available. But since I would make a flight in seat 1K on a 747 two months later, I asked for a change to the upper deck. Unfortunately, the agent wasn't able to put me elsewhere for whatever reason, so I decided to ask again once at Amsterdam.

After a while, just when I was trying to relax and get rid of my headache, I noticed that my plane heading from Amsterdam to Munich was expected to arrive 30 minutes late - very bad news in view of the transfer time of only 1 hour and 5 minutes.  Embarrassment So I returned to the check-in counter and asked whether there was a realistic chance to catch the flight to MEX - and I told the agent that I had no desire to get stranded at AMS. Seeking an alternative from MUC would be much more convenient. She encouraged me to go to the gate to check the situation after the plane's arrival - I would still be able to cancel the ticket before departure.

So I passed security and kept waiting for the plane's arrival. PH-EZN, one of 22 Embraer 190s in the KLM Cityhopper fleet, showed up about 30 minutes behind schedule as expected:




Some minutes later, I went to the gate agent and told her about my situation. She replied that they were trying to perform a quick turnaround so that the plane would depart only slightly late.

As boarding wouldn't start within in the next 20 minutes, I made a quick visit to the Air France KLM lounge. It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:









When I arrived back at the gate, boarding was about to commence. Some minutes later, friendly flight attendants welcomed me on board. I hadn't been aware of the aircraft type on the MUC-AMS flight when my KLM ticket had been issued, so I had been hoping to get a Boeing 737 due to the blocked middle seat in Business Class. In contrast, you find the same 2-2 seating in Business Class as in Economy Class on the E-Jets, unfortunately. So give me a 737 over these E-Jets any day!

The seat itself was comfortable, though:



Legroom was alright:


The flight was packed and no seat remained empty in Business Class...having to share an armrest is not a premium experience.  thumbsdown  I would have really preferred a 737 or the Air France A318 now as originally scheduled.

Another annoying issue was a permanent airflow originating from a ventilation slot over my head. And that wouldn't change throughout the whole flight. I hadn't noticed that on any other E-Jet flight in the past. Why can't they just install individual slots so that every passenger can adjust as required?

E190? No thanks...



Inflight magazine:



Nice fleet overview, no reason to complain:



After boarding had been completed, the captain apologized for the delay which had been caused by a technical glitch. As I found out later, the plane had returned to the gate shortly before departure. The captain also announced a flying time of slightly over an hour which sounded good to me. We left the gate 27 minutes behind schedule and I was hoping for a quick taxi procedure.

Oman Air A330-200 A4O-DG and Air France A318 F-GUGG which was supposed to carry me to Paris:



We finally lifted off at 12:28...


...which meant we would touch down at around 13:30 (scheduled arrival time), so things looked very promising. Now I was hoping for a landing at any runway but the distant Polderbaan.

Small menu cards were distributed which was a nice touch considering that the flight was rather short:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL1794menu1k.jpg~original


That didn't sound bad:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL1794menu2k.jpg~original


I ordered orange juice and the club sandwich and got a nice box:



The sandwich tasted quite good, but I had to skip the dessert due to an allergy:



Snow-covered landscape somewhere between MUC and AMS...something which you don't want to see in mid-March, do you?


Just as announced, we touched down after a flying time of 1 hour and 4 minutes...and I'm glad it wasn't the Polderbaan. We arrived at a remote parking position just a four minutes later and the bus transfer to the terminal didn't take very long either. So once I stepped into the building, there were still some 45 minutes left.  relieved 

[Edited 2013-09-01 01:22:15]


Nothing's worse than flying the same reg twice!
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 2, posted (1 year 1 month 3 weeks 2 days 10 hours ago) and read 27438 times:

Wednesday, March 2013
Amsterdam (AMS) - Mexico City (MEX)
KLM KL685
Scheduled times: 14:35-19:25
Actual times: 14:52-19:44
Flight duration: 11:24 (hrs)
Distance: 5729 miles
World Business Class, seats 1A / 72K

Boeing 747-406 Combi
PH-BFF (s/n 770), named "City of Freetown"
Delivered in 02/1990


1st flight on PH-BFF
18th 747-400 flight
22nd 747 flight



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Photo © Andrew Compolo
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Photo © Szabo Gabor


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Photo © Daan Krans
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Photo © Sergey Rimsha



Former appearance:


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Photo © Spotnap
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Photo © K.H. Ng - HKAEC



After a fast 20-minute walk, shortly interrupted by passport control, I arrived at the gate entry. There was a long queue at security - however, I could use the fast lane where no other passenger was waiting at this point of time.

I felt truly relieved now and enjoyed taking pictures of the Queen of the Skies which would fly me to Mexico City. The plane turned out to be PH-BFF, a 23-year-old veteran in the 22-strong 747-400 fleet:



PH-BFF is a combi aircraft with KLM Asia titles, named "City of Freetown":



The plane looked immaculate - well done, KLM!



Once I arrived at the door, I received a very warm welcome by the blonde female purser (probably a senior purser) and another flight attendant. The purser seemed to smile even more after seeing seat number 1A on my boarding pass and pointed the way to the aircraft's nose.

Since I would sit in row 1 on another operator's 747 in less than two months, I decided to ask for an empty seat on the upper deck Business Class section. "The flight is almost fully booked today, but of course we will check for you!", she replied enthusiastically. "But it is a very nice seat. Have a look at it!", she added, referring to 1A. Well, I must admit, it was indeed a very nice seat:


Even though KLM's 20-inch wide and up to 175 degrees reclinable sleeper seats are dated, I found them very comfortable, at least in upright and lounge position.

Legroom was more than generous:



The famous 747 nose cabinet:



Shortly after I had taken my seat, a friendly male senior flight attendant showed up and offered a pre-departure drink. Once again, I chose orange juice:



There wasn't much to see outside:



The captain made a welcome speech and announced a slight delay due to time-consuming security checks. Well, everything seemed to be fine, but it wasn't. My seat neighbor, a heavily sweating guy in the 40s, had turned his individual air nozzle full blast and once again on that day, cold air was hitting me. When he left again for a short while, I turned his nozzle further towards the aisle. However he immediately adjusted it again after returning. So I kindly asked him if he could turn the air down a bit, but he declined, using an unfriendly tone: "I need air during the flight, I'm hot."  embarrassed 

However, just a few moments later, the male flight attendant returned to pick up my empty glass. He smiled and said: "There is an empty window seat on the upper deck for you, so you can switch if you want. But only after takeoff as we are ready to depart." Very good news!  thumbsup 

We left the gate 17 minutes behind schedule and started taxiing to the Polderbaan. Sister ship PH-BFK:



19 minutes after leaving the gate, the four GE engines accelerated the heavy bird - but I found it too quiet in that nose section! And I missed seeing a part of the wing or an engine:





As soon as the seatbelt sign had been switched off, I tried to find out more about the proposed upper deck seat. When I passed the galley, I met the purser and she kindly said: "Do you want to have a look at the other seat? I'll show it to you!" So we walked upstairs and she led me to the very first row - seat 72K looked perfect to me. The passenger in the aisle seat, a middle-aged guy apparently on a business trip, didn't appear overly happy as he was using the empty seat to store newspapers and other stuff, but I didn't care, to be honest.

The decision was made and I walked back down to grab my belongings. When I returned to the upper deck, another female senior flight attendant immediately offered to store my trolley due to the limited space in the overhead bins. Now it was time to sit back and relax (picture taken after landing):



More than enough legroom once again:



Nuts and drinks were offered after a short while:


Well, if you wonder about the small amount of nuts in the bowl - yes, I admit I started eating before taking a picture. This is a serious issue and I initiated an internal investigation about it.  Wink

As lunch would be served shortly, I decided to explore seat features and other stuff later and to have a look at the menu card instead:



I can only praise KLM for introducing sustainable catering - and I like the service timeline on the bottom:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685menu2k.jpg~original


All that sounded quite promising - and I was glad to see that KLM serves MSC certified fish:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685menu3k.jpg~original


KLM even offers "green" wines:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685menu4k.jpg~original


http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685menu5k.jpg~original


I find it odd that Heineken was the one and only beer brand on the drink menu - but I was more interested in ginger ale anyway:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685menu6k.jpg~original


In addition to the general menu card, there was a foldout leaflet about the wines, including detailed information about the wineries:

http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685wine1k.jpg~original


http://i372.photobucket.com/albums/oo169/Planehunter/USA2013WestMexico/KL685wine2k.jpg~original


The appetizer was served soon...


...and while the presentation was nice (beautiful porcelain design!), the slice of salmon was too thick for my liking. Everything else was okay, though.

The curried cod was my main course of choice...


...and the whole dish was a big disappointment. Where to start? The fish itself was too dry, the rice was partly undercooked, the vegetables were overcooked and tasteless and the coconut sauce was just bland. That main course was a big failure!  thumbsdown 

I was hoping that dessert would make up for the disappointment, but the items on the trolley weren't overly exciting. I had some fruit and jasmine rice with mango sorbet - okay, but nothing special:



Finally, I had a decent Earl Grey tea with milk, accompanied by an average chocolate:



Now let's return to the cabin comfort. Did I feel more comfortable on the upper deck? Yes, but only by a small degree. Even though both overhead air nozzles were closed, a permanent stream of cold had been was hitting my head since taking the seat.  Embarrassment It felt like driving with a partly open window - either the air conditioning system was badly designed or it wasn't working properly any more. I was wondering if the situation was better elsewhere on the upper deck.

After a while, I talked to the purser about the problem. According to her, the air conditioning system was being used as usual. She kindly suggested that I could take any other seat at any time, but I really didn't want to switch again and apart from that, the only other originally empty seat had meanwhile been occupied, too.

Later during the flight, the captain slowly passed through the aisle and kept asking passengers if everything was alright - a very nice gesture, by the way. I grasped this opportunity and addressed the problem. The friendly man took the issue seriously and after a short check with his hand, he confirmed my findings. "But there is nothing we can do about it", he said with regret. "Boeing built it!", he added with a sense of humor. Just like the purser, he offered me to take any other seat if possible. Well, I decided to write a letter of complaint about the air conditioning issue to KLM after returning home.  irked 

Shortly after lunch service had been finished, I went for a walk. There are 24 seats on the upper deck:



Snack box filled with so-called "delights":





18 seats can be found in the nose section:



Another cabinet for Business Class passengers:



Laterally installed main galley, with a 3-2 Economy Comfort section being located beyond the middle wall:



Self-service "bar" with a very limited choice of items - these chocolates weren't overly tasty, btw:



Economy Class was packed - and it's interesting to note that I felt a similarly disturbing airflow there:



Time to go back to 72K:



Having to climb over a stranger's legs is not a great experience when flying Business Class, but at least my neighbor kept working on this laptop throughout the flight and didn't lie down at any time, so it wasn't too difficult for me to move in and out. Well, it was about time now to check all features around. My seat fully reclined:


Of course it's better to lie fully flat, but I'm sure I would have been able to sleep in that seat if I had been tired.

The side wall bins are a fantastic feature on the upper deck. You can comfortably place important items on top, e.g. the camera while eating...



...and you can store all your stuff inside without having to leave your seat:



Safety card:



Business Class shopping guide:



Amenity kit by Dutch fashion house Viktor & Rolf:





Noise-cancelling headphones:



Finally, let's have a look at the IFE system...and yes, these foldout screens are as bulky as they look:



Language selection:



Main menu:



According to KLM, the system offers more than 1000 hours of interactive entertainment, including 80 movies:



Wi-Fi is not available yet fleet wide, but you can still stay in touch with the world if needed:



Even though I prefer menu cards, I find it quite nice to get visual impressions of the food served on board:



That looks very similar to the actual appetizer:



Well, I'm wondering how Richard Ekkebus would have liked the version of his "signature dish" which I received...



I think I should have tried the chocolate tartelette...



Honestly, I had meanwhile lowered my expectations in view of the second meal...



The airshow was my entertainment of choice as usual:







Various snacks were offered between meal times and, believe it or not, I chose crudités with hummus - quite tasty actually:



I kept relaxing in horizontal position during the next few hours and tried to ignore the disturbing airflow. What would a transatlantic Business Class flight be without having ginger ale in style?



The second meal was served about two hours before landing. I ordered the chicken...


...and it turned out to be a good decision. The main course as well as the appetizer and the dessert tasted quite good. It wasn't an excellent meal, but it was good.

I had a glass of Billecart-Salmon Brut with my meal which couldn't win me over, though:



After the meal, I went for a walk again and met the purser in the main galley. "How are you? Were you able to get some sleep?", she asked with a smile and we started chatting for a while. KLM crews never cease to amaze me with their ability to provide a both friendly and professional service with a very personal touch.  thumbsup 

Finally, before the plane started descending, a flight attendant passed through the cabin with a tray full of the famous (gin-filled) Delft Blue miniature houses. No. 20 (Edam Museum) for me, please:



After an interesting approach over countless lights, we touched down at MEX after a flying time of 11 hours and 24 minutes. During disembarking, I thanked the crew for the good service and then headed to immigration where I had to line up for some 20 minutes.

Once I had picked up my luggage, it was just a short walk to the Hilton (picture taken on the next day):



The lobby looked fine and the staff members were nice as usual, but the floors and the room were worn and in need of renovation - probably my most disappointing Hilton experience ever:


Anyway, all I needed now was a bed to get a few hours of sleep. My next day's PlaneHunting mission, comprising three flights on three new airlines, would commence in less than eight hours. Story to be continued.

[Edited 2013-09-01 01:40:37]


Nothing's worse than flying the same reg twice!
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 3, posted (1 year 1 month 3 weeks 2 days 10 hours ago) and read 27127 times:

Conclusion
First of all, I'm very glad that I made it to Mexico City only some 1.5 hours later than originally planned considering the chaos caused by the massive snow storm. A rebooking to a late evening long-haul flight or a next day's flight would have screwed up my trip more or less. Nevertheless, I wasn't entirely satisfied with the journey on KLM. The cramped Business Class seating on the E-Jet, the air conditioning annoyances and the faulty catering truly disappointed me. However, I cannot complain about the outdated long-haul seat which was good enough for this day flight. The same can be said for the IFE system. What still brings a happy smile to my face when looking back is the wonderful crew and especially the purser who took excellent care of me. This flight has once again confirmed my highly positive opinion of KLM crews - they are among the best ones in the industry. Of course I want to fly KLM again - but only when I can expect the new Business Class.  Wink

By the way, I did indeed send a letter of complaint to KLM, using the message tool on its website. Less than 24 hours later, I received a very kind and personal reply, including an apology for the discomfort on board. This was already very nice, but as a gesture of goodwill, I also received 10,000 Flying Blue miles. That was very impressive!  thumbsup 


Best Regards,
PlaneHunter



P.S.: Just in case you missed them - my previous trip reports:
Short Hops, High Quality: Luxair, VLM & CityJet (by PlaneHunter Jul 31 2013 in Trip Reports)
Night Stop In Beirut: Turkish A333 & MEA A320/A332 (by PlaneHunter Jun 28 2013 in Trip Reports)
Rushing Thru Romania: Carpatair S20 & Tarom A318 (by PlaneHunter Apr 30 2013 in Trip Reports)
Flybe E175, Helvetic F100 & The Beauty Of Scotland (by PlaneHunter Feb 11 2013 in Trip Reports)
Berlin A.Net Meeting, Air Malta & Wind Jet (R.I.P) (by PlaneHunter Jan 26 2013 in Trip Reports)
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Air Macau, Tiger Airways & Grounding Fiasco At SIN (by PlaneHunter Dec 10 2012 in Trip Reports)
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Transatlantic For A Weekend (1): MUC-DCA On US +Pix (by PlaneHunter Mar 13 2006 in Trip Reports)

[Edited 2013-09-01 01:43:32]


Nothing's worse than flying the same reg twice!
User currently offlineroberts87 From Netherlands, joined Dec 2011, 999 posts, RR: 0
Reply 4, posted (1 year 1 month 3 weeks 2 days 7 hours ago) and read 26214 times:

Hello PH,

Great report! Sorry to hear the snow disrupted your travel plans, but good that you were able to be rebooked on the KL flight. And at least you got a 747! Disappointing that KL doesn't block the other seat on the E-jet, I believe they do on the Fokker 70. Decent performance on the MEX flight - shame about the AC though. I still have some FB miles lying around myself, but I'll save those for then when the new C class arrives!


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 5, posted (1 year 1 month 3 weeks 2 days 7 hours ago) and read 26212 times:

Quoting roberts87 (Reply 4):
Great report!

Hi Robert, thanks for your comments!

Quoting roberts87 (Reply 4):
Sorry to hear the snow disrupted your travel plans, but good that you were able to be rebooked on the KL flight.

  

Quoting roberts87 (Reply 4):
And at least you got a 747!

Yes, I'm glad I hadn't flown on KLM's 747s yet.

Quoting roberts87 (Reply 4):
Disappointing that KL doesn't block the other seat on the E-jet, I believe they do on the Fokker 70.

Really? That would be a good reason to choose the F70 over the E190.

Quoting roberts87 (Reply 4):
I still have some FB miles lying around myself, but I'll save those for then when the new C class arrives!

Good idea. But Flying Blue has made some nasty changes recently. I'd need many more miles now for the same journey to MEX, for example.


PH

[Edited 2013-09-01 05:10:43]


Nothing's worse than flying the same reg twice!
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 6, posted (1 year 1 month 3 weeks 2 days 6 hours ago) and read 26147 times:

Hey PH great report!

Too bad that you missed out on the AF 744. I thought they had left the fleet already, but apparently they haven't. Though some of those frames are fairly new, and have the same interior as the B777's e.g similar overhead bins. I personally would've picked the A380 to LAX, but I suppose your routing was a bit more interesting.

Too bad about the re-booking though, but I guess you earned back some of the miles on your KLM flights? IRROPS usually results in getting re-booked to a revenue booking class.

While the food looked rather underwhelming I would still say that the presentation looks nice, especially with the custom designed tableware. Interesting that they only had Heineken on offer, which in my opinion isn't the best of beers. But then again I don't think beer is a drink that fairs well on planes, especially not in premium cabins so I suppose it was wise to stick with Ginger Ale  

Thanks for sharing!



SAS Plus is Business Class made faux!
User currently offlineWidebodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 7, posted (1 year 1 month 3 weeks 2 days 6 hours ago) and read 26096 times:

Hi PH! What a nerve-wracking experience! I'm glad it all worked out in the end, even if your level of comfort was not as good as you were hoping on board KLM's 747. I really wonder what was the issue with the air-flow. Did anyone else complain about it? I'm surprised that nothing could be done about it, even though I do believe the crew when they said they couldn't help.

Quoting PlaneHunter (Reply 1):
and then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

I guess sometimes you just have to go with the lesser evil.  .

Quoting PlaneHunter (Reply 1):
his individual air nozzle full blast and once again on that day, cold air was hitting me. When he left again for a short while, I turned his nozzle further towards the aisle. However he immediately adjusted it again after returning. So I kindly asked him if he could turn the air down a bit, but he declined, using an unfriendly tone: "I need air during the flight, I'm hot."



It just wasn't your day it seems... What an attitude by your seatmate though. I'm sure he could have turned the air off, a little bit. Good thing you managed to switch seats, even if it didn't help much with the air flow issue.

Quoting PlaneHunter (Reply 1):
Well, if you wonder about the small amount of nuts in the bowl - yes, I admit I started eating before taking a picture. This is a serious issue and I initiated an internal investigation about it.

Hehe, we've all been guilty of this, once or twice. I don't know about you but airplanes make me hungry so I sometimes start eating the moment the food is placed in front of me.

Quoting PlaneHunter (Reply 1):
The lobby looked fine and the staff members were nice as usual, but the floors and the room were worn and in need of renovation - probably my most disappointing Hilton experience ever:

I've been staying at various Hiltons in recent months and it's always a hit or a miss. Even reading online reviews isn't enough to predict how any given Hilton is going to be.

Quoting PlaneHunter (Reply 1):
This was already very nice, but as a gesture of goodwill, I also received 10,000Flying Blue miles. That was very impressive!

Very nice, indeed! Well done KLM's customer service!

Thanks for the read PH. I hope the rest of your trip went much smoother than this.

Stojan



Visit my aviation page: http://widebodyroga.weebly.com/
User currently offlineSYDSpotter From Australia, joined Oct 2012, 208 posts, RR: 0
Reply 8, posted (1 year 1 month 3 weeks 2 days 6 hours ago) and read 26083 times:

Quoting PlaneHunter (Reply 1):
and then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

Yes, one of the pitfalls of booking a non interlined set of connections, you are at the mercy of delays. At least the AF/KLM partnership was the saving grace.

Quoting PlaneHunter (Reply 2):
"There is an empty window seat on the upper deck for you, so you can switch if you want. But only after takeoff as we are ready to depart." Very good news!

IMHO, the upper deck on the 747 is as close as you'll get to a private jet experience on a normal commercial flight. Flew on the upper deck a few years ago and it was very peaceful and missing the traffic you'd normally get on the main deck and back in cattle class.

Quoting PlaneHunter (Reply 2):
The lobby looked fine and the staff members were nice as usual, but the floors and the room were worn and in need of renovation - probably my most disappointing Hilton experience ever:

The interiors look 3-3.5 stars, very un-Hilton like.

Thanks for the report, are there any pics of Mexico City in the next instalment?



319_320_321_332_333_388 / 734_737_738_743_744_762_763_772_773_77W
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 9, posted (1 year 1 month 3 weeks 2 days 6 hours ago) and read 26033 times:

Quoting LH4116 (Reply 6):
Hey PH great report!

Hi Jonas, thanks for your feedback!

Quoting LH4116 (Reply 6):
Too bad that you missed out on the AF 744. I thought they had left the fleet already, but apparently they haven't.

There are 7 frames left.

Quoting LH4116 (Reply 6):
I personally would've picked the A380 to LAX, but I suppose your routing was a bit more interesting.

The AF A380 is in my log already and the 744/MEX combo was very tempting.

Quoting LH4116 (Reply 6):
Too bad about the re-booking though, but I guess you earned back some of the miles on your KLM flights? IRROPS usually results in getting re-booked to a revenue booking class.

That didn't happen, unfortunately.

Quoting LH4116 (Reply 6):
While the food looked rather underwhelming I would still say that the presentation looks nice, especially with the custom designed tableware.

Yes, presentation was fine in most cases.

Quoting LH4116 (Reply 6):
Interesting that they only had Heineken on offer, which in my opinion isn't the best of beers.

No doubt about that.

Quoting LH4116 (Reply 6):
But then again I don't think beer is a drink that fairs well on planes, especially not in premium cabins so I suppose it was wise to stick with Ginger Ale

I wouldn't say that about beer in general - there are excellent Bavarian beers which I'd prefer over any other drink any day. But not even Lufthansa is known for offering great beers.

Quoting Widebodyroga (Reply 7):
Hi PH! What a nerve-wracking experience! I'm glad it all worked out in the end, even if your level of comfort was not as good as you were hoping on board KLM's 747.

Hi Stojan, many thanks for your comments!

Quoting Widebodyroga (Reply 7):
I really wonder what was the issue with the air-flow. Did anyone else complain about it?

No, at least I didn't notice.

Quoting Widebodyroga (Reply 7):
I'm surprised that nothing could be done about it, even though I do believe the crew when they said they couldn't help.

As for the upper deck - it was simply unclear where it was coming from. Switching off the a/c wasn't an option. Maybe it wasn't working properly on this particular aircraft.

Quoting Widebodyroga (Reply 7):
I guess sometimes you just have to go with the lesser evil.

  

Quoting Widebodyroga (Reply 7):

It just wasn't your day it seems... What an attitude by your seatmate though. I'm sure he could have turned the air off, a little bit.

Well, to be honest, that guy hadn't appeared nice from the very beginning. He barely replied when I said hello after taking my seat.

Quoting Widebodyroga (Reply 7):
Hehe, we've all been guilty of this, once or twice. I don't know about you but airplanes make me hungry so I sometimes start eating the moment the food is placed in front of me.

One cannot be disciplined all the time!  

Quoting Widebodyroga (Reply 7):
I've been staying at various Hiltons in recent months and it's always a hit or a miss. Even reading online reviews isn't enough to predict how any given Hilton is going to be.

That's true. Though I admit, I was warned a bit after reading some reviews in this case. But the location was simply too good.

Quoting Widebodyroga (Reply 7):
Very nice, indeed! Well done KLM's customer service!

Yes, that was a nice surprise.

Quoting Widebodyroga (Reply 7):
Thanks for the read PH. I hope the rest of your trip went much smoother than this.

Yes, it was, fortunately!

Quoting SYDSpotter (Reply 8):
Yes, one of the pitfalls of booking a non interlined set of connections, you are at the mercy of delays. At least the AF/KLM partnership was the saving grace.

Hi SYDSpotter, thanks for leaving a reply! Yes, I was really glad about the AF/KLM partnership and the resulting alternative travel options in this case.

Quoting SYDSpotter (Reply 8):
IMHO, the upper deck on the 747 is as close as you'll get to a private jet experience on a normal commercial flight. Flew on the upper deck a few years ago and it was very peaceful and missing the traffic you'd normally get on the main deck and back in cattle class.

Yes, it's a great place to be.

Quoting SYDSpotter (Reply 8):
The interiors look 3-3.5 stars, very un-Hilton like.

True, many things were un-Hilton like in that room.

Quoting SYDSpotter (Reply 8):
Thanks for the report, are there any pics of Mexico City in the next instalment?

No pictures from the city, except some approach pictures, unfortunately.


PH

[Edited 2013-09-01 05:13:00]


Nothing's worse than flying the same reg twice!
User currently offlineeastafspot From France, joined Jan 2008, 802 posts, RR: 20
Reply 10, posted (1 year 1 month 3 weeks 2 days 5 hours ago) and read 25929 times:

Hello PH

As usual, very good report with all the essential facts and informations. Pictures are great too despite not having the wing and engines view during take off!

Quoting PlaneHunter (Reply 1):
When I arrived at Terminal 1 before 06:00, a huge queue had already formed behind the Air France/KLM ticket desks. I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!   

That's really bad indeed, the same situation happened to me last year and i'm suprised AF/KL did not improve this part!

Quoting PlaneHunter (Reply 1):
then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

Looks like at the beginning, she wanted to get rid of you as quick as possible without listening your wish!

Quoting PlaneHunter (Reply 2):
I find it odd that Heineken was the one and only beer brand on the drink menu

Maybe because this is one of the best beer in the World   .


Quoting PlaneHunter (Reply 2):
that KLM serves MSC certified fish:

What is it exactly?


Quoting PlaneHunter (Reply 2):
My next day's PlaneHunting mission, comprising three flights on three new airlines, would commence in less than eight hours.

Sounds really promising...

Thank you for sharing
Looking forward to reading you



Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 11, posted (1 year 1 month 3 weeks 2 days 4 hours ago) and read 25649 times:

Quoting eastafspot (Reply 10):
As usual, very good report with all the essential facts and informations.

Hi Léonard, many thanks for your feedback! Good to hear you liked it.

Quoting eastafspot (Reply 10):
Pictures are great too despite not having the wing and engines view during take off!

Thanks - yes, not seeing any part of the aircraft was a bit odd.

Quoting eastafspot (Reply 10):
That's really bad indeed, the same situation happened to me last year and i'm suprised AF/KL did not improve this part!

That's bad indeed. Where did it happen to you?

Quoting eastafspot (Reply 10):
Looks like at the beginning, she wanted to get rid of you as quick as possible without listening your wish!

True!

Quoting eastafspot (Reply 10):
Maybe because this is one of the best beer in the World

Haha, are you serious?

Quoting eastafspot (Reply 10):
What is it exactly?

The Marine Stewardship Council is a non-profit organization which sets standards for sustainable fishing. Whenever we buy fish or fish products in supermarkets, we try to get certified ones.

Quoting eastafspot (Reply 10):

Sounds really promising...

Yes, the plan worked out.


PH



Nothing's worse than flying the same reg twice!
User currently offlineEmek96 From Germany, joined Apr 2013, 92 posts, RR: 0
Reply 12, posted (1 year 1 month 3 weeks 2 days 2 hours ago) and read 25293 times:

Hey Udo !

Very nice and intersting report!

Quoting PlaneHunter (Reply 1):
I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous! irked

That really is a shame, I think this is the only situation in which a priority line is really nice, because the waiting times are much longer than at checkin desks, did you send a letter of complain to KLM ?

Quoting PlaneHunter (Reply 1):
As boarding wouldn't start within in the next 20 minutes, I made a quick visit to the Air France KLM lounge. It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:

The same like in FRA and CDG.

Quoting PlaneHunter (Reply 1):
The flight was packed and no seat remained empty in Business Class...having to share an armrest is not a premium experience. thumbsdown I would have really preferred a 737 or the Air France A318 now as originally scheduled.

I didn't know that, but that is a shame, again. I think LH sells only 1 of 2 seats in Business on the E190s.

Quoting PlaneHunter (Reply 1):
Even though KLM's 20-inch wide and up to 175 degrees reclinable sleeper seats are dated, I found them very comfortable, at least in upright and lounge position.

I have never been on that seat but I think I agree, that exactely is the type of seat I like, quite wide, NO leather etc.

Quoting PlaneHunter (Reply 2):
I kept relaxing in horizontal position during the next few hours and tried to ignore the disturbing airflow. What would a transatlantic Business Class flight be without having ginger ale in style?


That picture of your glass is very nice!

Food looks also very nice.


Thanks for sharing

Elias


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 13, posted (1 year 1 month 3 weeks 2 days 2 hours ago) and read 25227 times:

Quoting Emek96 (Reply 12):

Very nice and intersting report!

Hi Elias, thanks for your feedback!

Quoting Emek96 (Reply 12):
That really is a shame, I think this is the only situation in which a priority line is really nice, because the waiting times are much longer than at checkin desks, did you send a letter of complain to KLM ?

Honestly, I haven't, even though I was planning to do so. But Air France would be the addressee in this case. Maybe I should still do it - you can also claim miles within 6 months.  

Quoting Emek96 (Reply 12):
The same like in FRA and CDG.

Good to know.

Quoting Emek96 (Reply 12):
I didn't know that, but that is a shame, again.

  

Quoting Emek96 (Reply 12):
I think LH sells only 1 of 2 seats in Business on the E190s.

I'm not sure what's LH policy - but on an upcoming Swiss flight operated by an Augsburg Airways E190 all four seats per row can be selected in Business Class.

Quoting Emek96 (Reply 12):
I have never been on that seat but I think I agree, that exactely is the type of seat I like, quite wide, NO leather etc.

Leather is what I really dislike on a longer flight.

Quoting Emek96 (Reply 12):
That picture of your glass is very nice!

Thanks!


PH



Nothing's worse than flying the same reg twice!
User currently offlineAyostoLeon From , joined Dec 1969, posts, RR:
Reply 14, posted (1 year 1 month 3 weeks 2 days 1 hour ago) and read 24996 times:

Hi Planehunter,
It is a pleasure to read you trip report not because of the inconvenience and uncertainty arising from a delayed or cancelled flight, but to see how the airline responded. I can imagine how worried you would have been about your further travel plans. Good to see that AF after making offers for alternatives, which is understandable, came up with KLM so that the journey was not a total wash-out. I know EU regulations oblige airlines to assist but that doesn't always guarantee you get what is most suitable, so it is good to see that the least inconvenient alternative became available.

How unfortunate that your seat neighbour was unwilling to adjust the airflow ans was generally unpleasant. That isn't something the airline can do much about but it is good to see that I response to your general complaint about the air conditioning they offered more than an anodyne response. I am sure that you will find a good use for those extra miles.  

The only negative that I see is the absense of a desk for passengers travelling in premium cabins or those with status. While the airline may see this as an exceptional event, those who pay extra for premium service would be understandably disappointed. However, once attended to and on board the service seems to have been great.

One question. I note that you were handed printed menus and that you could view them on the IFE system. Does the system allow you to pre-order or is it only discriptive?

[Edited 2013-09-01 11:23:00]

User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 15, posted (1 year 1 month 3 weeks 2 days ago) and read 24836 times:

Quoting AyostoLeon (Reply 14):
Hi Planehunter,

Hi Ayostus, thanks for leaving a reply!

Quoting AyostoLeon (Reply 14):
It is a pleasure to read you trip report not because of the inconvenience and uncertainty arising from a delayed or cancelled flight, but to see how the airline responded.

Yes, I cannot complain about the rebooking to KLM - I guess it was the fastest way to get to MEX after the originally booked Air France combo.

Quoting AyostoLeon (Reply 14):
Good to see that AF after making offers for alternatives, which is understandable, came up with KLM so that the journey was not a total wash-out.

Delta would have been an interesting alternative.

Quoting AyostoLeon (Reply 14):
I know EU regulations oblige airlines to assist but that doesn't always guarantee you get what is most suitable, so it is good to see that the least inconvenient alternative became available.

  

Quoting AyostoLeon (Reply 14):
How unfortunate that your seat neighbour was unwilling to adjust the airflow ans was generally unpleasant. That isn't something the airline can do much about but it is good to see that I response to your general complaint about the air conditioning nthey offered more than an anodyne response.

Yes, it was good to see that both the crew and the customer service took my complaints seriously.

Quoting AyostoLeon (Reply 14):
I am sure that you will find a good use for those extra miles.

  

Quoting AyostoLeon (Reply 14):
The only negative that I see is the absense of a desk for passengers travelling in premium cabins or those with status. While the airline may see this as an exceptional event, those who pay extra for premium service would be understandably disappointed.

Yes, that was a very negative surprise. Imagine how a First Class passenger must have felt after spending thousands of Euros.

Quoting AyostoLeon (Reply 14):
However, once attended to and on board the service seems to have been great.

Yes, on-board service was excellent.

Quoting AyostoLeon (Reply 14):

On question. I note that you were handed printed menus and that you could view them on the IFE system. Does the system allow you to pre-order or is it only discriptive?

It was only discriptive.


PH



Nothing's worse than flying the same reg twice!
User currently offlineknightsofmalta From Malta, joined Nov 2005, 1836 posts, RR: 20
Reply 16, posted (1 year 1 month 3 weeks 1 day 22 hours ago) and read 24617 times:

Hi Udo

Thanks for the interesting report. I can't wait to read a report about the new KLM seat.

Quoting PlaneHunter (Reply 1):
Of course I was wondering why the MUC-CDG flight had been cancelled despite the fact that the plane did fly to Munich - but I guess Air France simply tried to limit the number of flights operating to CDG as the snow chaos hadn't ended yet. Anyway, guessing didn't help.

I think that's the problem with the big hubs. When things go wrong, they go so badly wrong that flights are cancelled because it just takes the airports to get back into order after the disruption.

Quoting PlaneHunter (Reply 1):
I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous! irked

No, not with Air France. On the ground at the outstations everybody is treated equally.

Quoting PlaneHunter (Reply 1):
I made a quick visit to the Air France KLM lounge. It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:

Well I don't blame you. That doesn't look too appealing!

Quoting PlaneHunter (Reply 1):
In contrast, you find the same 2-2 seating in Business Class as in Economy Class on the E-Jets, unfortunately. So give me a 737 over these E-Jets any day!

Strangely enough on the Fokker 70 they keep the seat next to you empty.

Quoting PlaneHunter (Reply 1):
The sandwich tasted quite good, but I had to skip the dessert due to an allergy:

Well that looks rather tasty.

Quoting PlaneHunter (Reply 2):
Even though KLM's 20-inch wide and up to 175 degrees reclinable sleeper seats are dated, I found them very comfortable, at least in upright and lounge position.

I have a love-hate relationship with that seat. As you say, very comfy in lounge and seat position but a bit problematic to sleep in.

Quoting PlaneHunter (Reply 2):
...and the whole dish was a big disappointment. Where to start? The fish itself was too dry, the rice was partly undercooked, the vegetables were overcooked and tasteless and the coconut sauce was just bland. That main course was a big failure! thumbsdown

I'm quite surprised to read that. Usually catering on KLM is quite good!

Quoting PlaneHunter (Reply 2):
Various snacks were offered between meal times and, believe it or not, I chose crudités with hummus - quite tasty actually:

I didn't even know they served items like that. Looks rather nice. Am I to assume from your comment that you don't like veg much?

Thanks for posting. I'm curious to see how this trip will continue.

Cheers,
William


User currently offlineOA260 From Ireland, joined Nov 2006, 27122 posts, RR: 60
Reply 17, posted (1 year 1 month 3 weeks 1 day 22 hours ago) and read 24613 times:

Quoting PlaneHunter (Thread starter):
This report is dedicated to legendary trip reporter Lari-Pekka Kero alias Lufthansa747. Rest in peace, my friend.

First of all a very nice gesture by you Udo and I am sure Lari would have appreciated it  

Another nice report and pics. KLM look pretty decent. Nice you got to try both decks out. I love the nose of the B747.

The air flow I can certainly relate to. Oddly enough I had a very bad experience once on a Martin Air flight B767 from HAV-MBJ-AMS. I was at the bulkhead and freezing cold air was coming down on me and by the time I got to AMS I felt cold and sore throat! Not nice at all.

I love the plates that KLM provide. Beleek Irish china have a similar pattern that I am actually collecting. Its looks so nice.  

Of course what would a KLM journey be without the signature Dutch Houses! Very nice and I am sure it will have pride of place in your home.

Anyway looking forward to the next report.

Regards

Philip  


User currently offlineThe777Man From United States of America, joined Jul 1999, 6596 posts, RR: 55
Reply 18, posted (1 year 1 month 3 weeks 1 day 14 hours ago) and read 23814 times:

Hi PlaneHunter !

Thanks for an amazing report with amazing pictures !

Too bad with the cancellation but it worked out really well in the end.

Quoting PlaneHunter (Reply 1):
you find the same 2-2 seating in Business Class as in Economy Class on the E-Jets, unfortunately

That's not so good. US carriers have a 1-2 configuration in First on their E-Jets.

Quoting PlaneHunter (Reply 2):
Have a look at it!", she added, referring to 1A. Well, I must admit, it was indeed a very nice seat:

You can never go wrong with 1A  
Quoting PlaneHunter (Reply 2):
The captain made a welcome speech and announced a slight delay due to time-consuming security checks.

I remember flying KLM in 1989 ARN-AMS-JFK and we had a long delay due to security at the gate. I think it was close to an hour. Perhaps it happens a lot there ? I don't like the security check points at the gate in AMS and it's unfortunatly the same in SIN as well.

Quoting PlaneHunter (Reply 2):
I found it too quiet in that nose section! And I missed seeing a part of the wing or an engine:

I don't miss that at all when I'm upfront; nice and quiet and no obstructed view due to the wing. The nose section on a 747 is probably my favorite place to sit on any aircraft, very quiet and cozy. Also there's not much foot traffic. Lavatory and galley is all BEHIND you.

Quoting PlaneHunter (Reply 2):
have a look at the menu card instead:

Doesn't look too appealing just like on Suryo's flight. I guess my taste is different that KLM's when it comes to lunch and dinner.

Quoting PlaneHunter (Reply 2):
the slice of salmon was too thick

Salmon can never be too thick! Anyways, I love salmon, even the thicker pieces that I have had recently as well.

Quoting PlaneHunter (Reply 2):
That main course was a big failure!  

That's too bad. I would have gone for the lamb. Fish usually is too dry on an airplane.

Quoting PlaneHunter (Reply 2):
Of course it's better to lie fully flat, but I'm sure I would have been able to sleep in that seat if I had been tired.

The seat looks comfortable but too bad it doesn't go fully lie flat. It's okay for a day flight though.

Quoting PlaneHunter (Reply 2):
The side wall bins are a fantastic feature on the upper deck.

Yes, very convenient ! One reason for them is that the overhead bins are so small.

Quoting PlaneHunter (Reply 2):
What would a transatlantic Business Class flight be without having ginger ale in style?

Very nice picture!

I'm glad everything worked out in the end and a delay with only 90 mins is really amazing considering the cirumstances.

I'm very much looking forward to your next report !

I'll soon try KL for myself for the first time in about ten years.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinesultanils From Belgium, joined Mar 2010, 1746 posts, RR: 30
Reply 19, posted (1 year 1 month 3 weeks 1 day 12 hours ago) and read 23590 times:
Support Airliners.net - become a First Class Member!

Good day PlaneHunter!

I was happily surprised to find another piece of your writings! Well written and photographed as usual. Apparently you went through quite an ordeal with the cancellation and rebooking but it’s good to see that after all the rest of your trip wasn’t impacted. I’ve only had 3 short flights on KLM yet so I cannot say mch about them but I do echo your sentiments on the above average crews, indeed they do take their time and effort to communicate with pax in a leisurely way. I’m sorry to hear about the nasty draft - I know what you mean - which made the journey uncomfortable despite the relatively good seat. Oh yes, and the meals were also so and so 

Quoting PlaneHunter (Thread starter):
I could have chosen a late morning connecting flight, but the transfer time of just about 1.5 hours at CDG put me off.
Quoting PlaneHunter (Thread starter):
very bad news in view of the transfer time of only 1 hour and 5 minutes.

That’s for sure a roomy connection in my books   

Quoting PlaneHunter (Thread starter):
Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

   Good so see there was a viable option for you! Did they make you an offer on LH or IB or was that out of the question? I believe they also arrive in MEX in the same timeframe.

Quoting PlaneHunter (Thread starter):
E190? No thanks...

I have had nothing but good flights on the type. But that was mostly in Y, last row.

Quoting PlaneHunter (Thread starter):
So I kindly asked him if he could turn the air down a bit, but he declined, using an unfriendly tone: "I need air during the flight, I'm hot."

Sad...

Quoting PlaneHunter (Thread starter):
these chocolates weren't overly tasty, btw:

They probably weren’t Belgian lol!

Quoting PlaneHunter (Thread starter):
What would a transatlantic Business Class flight be without having ginger ale in style?

Ah, good to see that KLM offers your signature drink. I bet it was to your satisfaction?

Quoting PlaneHunter (Thread starter):
I also received 10,000 Flying Blue miles. That was very impressive!

So it really pays off to send such letters. I’ve had some complaints in the past on flights but I never bothered to write them up. Perhaps I should in the future?

Sultanils



In thrust we trust.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 20, posted (1 year 1 month 3 weeks 1 day 11 hours ago) and read 23534 times:

Quoting knightsofmalta (Reply 16):
Thanks for the interesting report.

Hi William, many thanks for your comments!

Quoting knightsofmalta (Reply 16):
I can't wait to read a report about the new KLM seat.

I'm curious, too. Both design and colors look very nice.

Quoting knightsofmalta (Reply 16):
I think that's the problem with the big hubs. When things go wrong, they go so badly wrong that flights are cancelled because it just takes the airports to get back into order after the disruption.

So true. Too bad you cannot avoid these bigs hubs.

Quoting knightsofmalta (Reply 16):
No, not with Air France. On the ground at the outstations everybody is treated equally.

That is ridiculous - very poor service in my opinion.

Quoting knightsofmalta (Reply 16):
Strangely enough on the Fokker 70 they keep the seat next to you empty.

Very odd.

Quoting knightsofmalta (Reply 16):
I'm quite surprised to read that. Usually catering on KLM is quite good!

Probably it was just bad luck.

Quoting knightsofmalta (Reply 16):
Am I to assume from your comment that you don't like veg much?

Oh, I do like vegetables in general. I made that remark because I'd usually prefer the alternatives.

Quoting knightsofmalta (Reply 16):
I'm curious to see how this trip will continue.

Definitely less stressful!

Quoting OA260 (Reply 17):
First of all a very nice gesture by you Udo and I am sure Lari would have appreciated it

Yes, I'm convinced of that.

Quoting OA260 (Reply 17):
Another nice report and pics.

Many thanks, Philip.

Quoting OA260 (Reply 17):
KLM look pretty decent. Nice you got to try both decks out. I love the nose of the B747.

True, it was quite interesting that I could try both the nose section and the upper deck.

Quoting OA260 (Reply 17):
The air flow I can certainly relate to. Oddly enough I had a very bad experience once on a Martin Air flight B767 from HAV-MBJ-AMS. I was at the bulkhead and freezing cold air was coming down on me and by the time I got to AMS I felt cold and sore throat! Not nice at all.

Ah, that's very bad. That's the reason why I try to avoid being permanently hit by an airflow.

Quoting OA260 (Reply 17):
I love the plates that KLM provide. Beleek Irish china have a similar pattern that I am actually collecting. Its looks so nice.

I can only agree.

Quoting OA260 (Reply 17):
Of course what would a KLM journey be without the signature Dutch Houses! Very nice and I am sure it will have pride of place in your home.

Absolutely! I have three houses now and I hope the collection will grow.

Quoting The777Man (Reply 18):
Thanks for an amazing report with amazing pictures !

Hi Lars, thank you very much for your kind words!

Quoting The777Man (Reply 18):
Too bad with the cancellation but it worked out really well in the end.

  

Quoting The777Man (Reply 18):
That's not so good. US carriers have a 1-2 configuration in First on their E-Jets.

Yes, very comfortable layout. I could try that on Air Canada recently.

Quoting The777Man (Reply 18):
You can never go wrong with 1A

Well, I'd prefer 1K on a transatlantic flight.

Quoting The777Man (Reply 18):
I don't like the security check points at the gate in AMS and it's unfortunatly the same in SIN as well.

I can only agree.

Quoting The777Man (Reply 18):
I don't miss that at all when I'm upfront; nice and quiet and no obstructed view due to the wing. The nose section on a 747 is probably my favorite place to sit on any aircraft, very quiet and cozy. Also there's not much foot traffic. Lavatory and galley is all BEHIND you.

I was seated in two mini sections on AC and OS recently - not much traffic either and I could see the wing/engine. I'm not yet convinced of the 747 nose section.

Quoting The777Man (Reply 18):
That's too bad. I would have gone for the lamb. Fish usually is too dry on an airplane.

Probably it was bad luck.

Quoting The777Man (Reply 18):
The seat looks comfortable but too bad it doesn't go fully lie flat. It's okay for a day flight though.

I don't necessarily need a lie-flat seat, but it's nice to have it.

Quoting The777Man (Reply 18):
I'm glad everything worked out in the end and a delay with only 90 mins is really amazing considering the cirumstances.

Yes, that wasn't bad.

Quoting The777Man (Reply 18):
I'll soon try KL for myself for the first time in about ten years.

Good idea! I guess it will be a 777 flight?

Quoting sultanils (Reply 19):
I was happily surprised to find another piece of your writings! Well written and photographed as usual.

Hi Nils, many thanks for your nice comments! I'm glad you liked it.

Quoting sultanils (Reply 19):
Apparently you went through quite an ordeal with the cancellation and rebooking but it’s good to see that after all the rest of your trip wasn’t impacted.

  

Quoting sultanils (Reply 19):
I’m sorry to hear about the nasty draft - I know what you mean - which made the journey uncomfortable despite the relatively good seat.

Yes, that can be very annoying.

Quoting sultanils (Reply 19):
That’s for sure a roomy connection in my books

Sure, the master of fast connections wouldn't even think about it!  

Quoting sultanils (Reply 19):
Did they make you an offer on LH or IB or was that out of the question? I believe they also arrive in MEX in the same timeframe.

No, they didn't offer anything else. I'm not sure how I would have reacted. IB's long-haul Business Class product is quite nice, though.

Quoting sultanils (Reply 19):
They probably weren’t Belgian lol!

No, Dutch. But I prefer Swiss chocolates in any case!  
Quoting sultanils (Reply 19):
Ah, good to see that KLM offers your signature drink. I bet it was to your satisfaction?

Yes, absolutely!

Quoting sultanils (Reply 19):
So it really pays off to send such letters. I’ve had some complaints in the past on flights but I never bothered to write them up. Perhaps I should in the future?

Sure, you should try it.


PH

[Edited 2013-09-01 23:35:56]


Nothing's worse than flying the same reg twice!
User currently offlineThe777Man From United States of America, joined Jul 1999, 6596 posts, RR: 55
Reply 21, posted (1 year 1 month 3 weeks 1 day 10 hours ago) and read 23405 times:

Hi again!

Quoting PlaneHunter (Reply 20):
I'm not yet convinced of the 747 nose section.

You need to try it more  

I guess one has different preferances but I really like it. Another benefit is that you can see a little bit forward rather than straight to the side due to the curvature of the aircraft.

Quoting PlaneHunter (Reply 20):
I don't necessarily need a lie-flat seat, but it's nice to have it.

To me, any business class seat on an aircraft that's three years old or less, need to have a fully lie flat seat otherwise it's outdated. Just like PTVs in Economy.

Quoting PlaneHunter (Reply 20):
I guess it will be a 777 flight?

Of course !  

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 22, posted (1 year 1 month 3 weeks 1 day 8 hours ago) and read 23180 times:

Quoting The777Man (Reply 21):
I guess one has different preferances but I really like it. Another benefit is that you can see a little bit forward rather than straight to the side due to the curvature of the aircraft.

That cannot convince me either. We simply have different preferences.

Quoting The777Man (Reply 21):
To me, any business class seat on an aircraft that's three years old or less, need to have a fully lie flat seat otherwise it's outdated. Just like PTVs in Economy.

Well, some angled seats can be more comfortable than certain lie-flat seats. And I'd say it depends on the missions of the planes.

Quoting The777Man (Reply 21):
Of course !

Sure, I shouldn't have asked!  



PH



Nothing's worse than flying the same reg twice!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3311 posts, RR: 12
Reply 23, posted (1 year 1 month 3 weeks 1 day 7 hours ago) and read 23059 times:

Nice report Udo! Shame about your snow problems, but at least you got to MEX roughly on time.

Quoting PlaneHunter (Reply 1):
"No, there is just one line!" Absolutely ridiculous! irked

Urgh, isn't that the whole point of SkyPriority?!!

Quoting PlaneHunter (Thread starter):

The flight was packed and no seat remained empty in Business Class...having to share an armrest is not a premium experience. thumbsdown

Yeah, very bad, and the same as on BA. LH do this well by only haveing 1x1 seating on their E-jets.

Quoting PlaneHunter (Reply 2):
I felt truly relieved now and enjoyed taking pictures of the Queen of the Skies which would fly me to Mexico City. The plane turned out to be PH-BFF, a 23-year-old veteran in the 22-strong 747-400 fleet:

Maybe not AF, but at least still a 744!

Quoting PlaneHunter (Reply 2):
The passenger in the aisle seat, a middle-aged guy apparently on a business trip, didn't appear overly happy as he was using the empty seat to store newspapers and other stuff

Ha, I would have been furious if you had moved in! It's wonderful to know you have a spare seat once you've oushed back. To have your extra space stolen after take off must be awful!  
Quoting PlaneHunter (Thread starter):
The lobby looked fine and the staff members were nice as usual, but the floors and the room were worn and in need of renovation - probably my most disappointing Hilton experience ever:

You should try the Hilton Addis Ababa....horrid.



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 24, posted (1 year 1 month 3 weeks 1 day 6 hours ago) and read 23018 times:

Quoting gabrielchew (Reply 23):
Nice report Udo!

Thank you, Gabriel!

Quoting gabrielchew (Reply 23):
Shame about your snow problems, but at least you got to MEX roughly on time.

  

Quoting gabrielchew (Reply 23):
Urgh, isn't that the whole point of SkyPriority?!!

Yeah, good question.

Quoting gabrielchew (Reply 23):
Yeah, very bad, and the same as on BA. LH do this well by only haveing 1x1 seating on their E-jets.

Really? On an upcoming Swiss flight operated by an Augsburg Airways E190 all four seats per row can be selected in Business Class.

Quoting gabrielchew (Reply 23):
Maybe not AF, but at least still a 744!

  

Quoting gabrielchew (Reply 23):
Ha, I would have been furious if you had moved in! It's wonderful to know you have a spare seat once you've oushed back. To have your extra space stolen after take off must be awful!

Stolen is only a valid term if the empty seat has been paid for...

Quoting gabrielchew (Reply 23):
You should try the Hilton Addis Ababa....horrid.

No thanks!


PH



Nothing's worse than flying the same reg twice!
User currently offlinejwhite9185 From United Kingdom, joined May 2007, 1341 posts, RR: 12
Reply 25, posted (1 year 1 month 3 weeks 1 day 6 hours ago) and read 23009 times:

Hi there PH, nice read as usual.

I know all too we'll that feeling you get when a trip has the potential to be screwed up - luckily though, so far it's only been potential for me.

Good that you were rebooked on to a flight that didn't cause too much disruption to your plans. Although still not great your first choice wasn't an option.

I think a common complaint with the E-Jet is that the business class isn't really that much different to economy - people seem to have the same complaint about the BA examples too, although I think LH block the adjacent seat.

Good that you got a seat on the upper deck of the 744 - probably my favourite place to be on that jet - although being in the nose is pretty private. As you said though, you can't see the wings or the engines!

Looking forward to following the rest of this trip!



A300,A319,A320,A321,A333,A343,A346,A388,732,733,734,735,738,741,742,744,752,763,772,77W,788,Q400,DC10,E145,E170,E175,E19
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 26, posted (1 year 1 month 3 weeks 1 day 5 hours ago) and read 22853 times:

Quoting jwhite9185 (Reply 25):
Hi there PH, nice read as usual.

Thanks, James!

Quoting jwhite9185 (Reply 25):
I know all too we'll that feeling you get when a trip has the potential to be screwed up - luckily though, so far it's only been potential for me.

There's always something which can go wrong...

Quoting jwhite9185 (Reply 25):
I think a common complaint with the E-Jet is that the business class isn't really that much different to economy - people seem to have the same complaint about the BA examples too, although I think LH block the adjacent seat.

Blocking the adjacent seat is a very good policy.

Quoting jwhite9185 (Reply 25):
Good that you got a seat on the upper deck of the 744 - probably my favourite place to be on that jet - although being in the nose is pretty private. As you said though, you can't see the wings or the engines!

It's very likely that I will have the choice again next year...


PH



Nothing's worse than flying the same reg twice!
User currently offlinelychemsa From United States of America, joined Oct 2009, 1221 posts, RR: 3
Reply 27, posted (1 year 1 month 3 weeks 1 day 3 hours ago) and read 22727 times:

I flew from Munich to Amsterdam in 1972 and we made short stop in Dusseldorf. Sounds weird these days.

User currently offlineeastafspot From France, joined Jan 2008, 802 posts, RR: 20
Reply 28, posted (1 year 1 month 3 weeks 1 day 3 hours ago) and read 22718 times:

Quoting PlaneHunter (Reply 11):
Where did it happen to you?

In EDI. 8H before the flight, AF sent a sms stipulating about the cancellation and not to come to the airport. At 4 am (opening time of the AF/KLM information/reservation desks), there was already an endless and very slow moving queue that drove everyone nuts! even if they were two staff members they did not bother to open a priority lane!
The only good thing happening on that morning was that i got my first upgrade (well from Y to Y and on an Avro)...

Quoting PlaneHunter (Reply 11):
Haha, are you serious?

  .

Quoting PlaneHunter (Reply 11):
The Marine Stewardship Council is a non-profit organization which sets standards for sustainable fishing. Whenever we buy fish or fish products in supermarkets, we try to get certified ones.


Thanks for that, i'll try to pay attention to this detail next time when shopping   .



Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
User currently offlinedirktraveller From Singapore, joined Jan 2011, 595 posts, RR: 2
Reply 29, posted (1 year 1 month 3 weeks 1 day 3 hours ago) and read 22682 times:

Hi Planehunter,

Nice to see another report from you, which is comprehensive and accompanied with great pictures as usual. I'm sorry to hear about the extreme snow that disrupted your travel plans, but great to see Air France-KLM could come up with an alternative that saves your entire trip.

Quoting PlaneHunter (Reply 1):
"No, there is just one line!"

This is really disappointing, and certainly defeated the purpose of having a Skyteam status.

Quoting PlaneHunter (Reply 1):
2-2 seating in Business Class as in Economy Class on the E-Jets

So much for a premium experience in this sector. Personally I don't see the reason for paying premium for a 2-2 seating in an E90 Business Class.

Quoting PlaneHunter (Reply 1):
she added, referring to 1A. Well, I must admit, it was indeed a very nice seat

I have always wanted to sit on the nose-section of the B744. I had the opportunity to sit on the upper deck once and it was a really great experience, but definitely that one section of the B744 I have not ticked on my list was the nose section.

Quoting PlaneHunter (Reply 2):
probably my most disappointing Hilton experience ever

Definitely not a Hilton interior I was expecting.

Thanks for sharing this report, PH.
Looking forward for the next installments of the report.

Regards,
Dirktraveller.


User currently offlineThe777Man From United States of America, joined Jul 1999, 6596 posts, RR: 55
Reply 30, posted (1 year 1 month 3 weeks 1 day 2 hours ago) and read 22623 times:

Hi again!

Quoting PlaneHunter (Reply 22):
Well, some angled seats can be more comfortable than certain lie-flat seats. And I'd say it depends on the missions of the planes.

Different preferences again. This is super important to me. A fully lie flat seat is an absolute MUST in any long haul aircraft delivered 2010 or later. Older planes should be refurbished asap. You need to be able to sleep welll in a long haul business seat and that's much more difficult if it's not fully lie flat.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 31, posted (1 year 1 month 3 weeks 1 day ago) and read 22446 times:

Quoting lychemsa (Reply 27):
I flew from Munich to Amsterdam in 1972 and we made short stop in Dusseldorf. Sounds weird these days.

Yes, very weird! Which aircraft was operating back then?

Quoting eastafspot (Reply 28):
In EDI. 8H before the flight, AF sent a sms stipulating about the cancellation and not to come to the airport. At 4 am (opening time of the AF/KLM information/reservation desks), there was already an endless and very slow moving queue that drove everyone nuts! even if they were two staff members they did not bother to open a priority lane!
The only good thing happening on that morning was that i got my first upgrade (well from Y to Y and on an Avro)...

Hi again, Léo! Wow, that sounds very familiar. I would be pissed if I had paid thousands of Euros for a ticket.

Quoting eastafspot (Reply 28):
Thanks for that, i'll try to pay attention to this detail next time when shopping

Do so if you want - it's certainly a contribution to bring forward sustainable fishing which is absolutely necessary.

Quoting dirktraveller (Reply 29):
Nice to see another report from you, which is comprehensive and accompanied with great pictures as usual.

Hi dirktraveller, many thanks for your comments! Good to hear you liked it.

Quoting dirktraveller (Reply 29):
I'm sorry to hear about the extreme snow that disrupted your travel plans, but great to see Air France-KLM could come up with an alternative that saves your entire trip.

Yes, it could have been much worse.

Quoting dirktraveller (Reply 29):
This is really disappointing, and certainly defeated the purpose of having a Skyteam status.

Absolutely! I don't get it.

Quoting dirktraveller (Reply 29):
So much for a premium experience in this sector. Personally I don't see the reason for paying premium for a 2-2 seating in an E90 Business Class.

Very good point - and the number of E-Jets in the fleet is growing.

Quoting dirktraveller (Reply 29):
I have always wanted to sit on the nose-section of the B744. I had the opportunity to sit on the upper deck once and it was a really great experience, but definitely that one section of the B744 I have not ticked on my list was the nose section.

It's certainly interesting, but I'd prefer the upper deck.

Quoting dirktraveller (Reply 29):
Definitely not a Hilton interior I was expecting.

  

Quoting dirktraveller (Reply 29):
Thanks for sharing this report, PH.
Looking forward for the next installments of the report.

Thanks again! The next part is on the production line.

Quoting The777Man (Reply 30):
Different preferences again. This is super important to me. A fully lie flat seat is an absolute MUST in any long haul aircraft delivered 2010 or later. Older planes should be refurbished asap. You need to be able to sleep welll in a long haul business seat and that's much more difficult if it's not fully lie flat.

Yes, it seems we have different views. But I agree that lie-flat seats should be standard on long-haul aircraft (operating flights which last longer than 8 hours or so).


PH



Nothing's worse than flying the same reg twice!
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1096 posts, RR: 32
Reply 32, posted (1 year 1 month 3 weeks 20 hours ago) and read 22134 times:

Hello Udo!

A very nice report from you, with way too much aggro caused by maters outwith your control. Good you glad to wrestle some of that control and save the domestic adventures!

Quoting PlaneHunter (Reply 1):
I had decided to book a "park, sleep & fly" combo

How civilised!

Quoting PlaneHunter (Reply 1):
Apparently, Air France had received a special permit to fly into MUC during the curfew.   

Goodness, you were glued to the whole situation. I suppose this is part of the fun for you travelling! Monitoring and thinking etc. . .

Quoting PlaneHunter (Reply 1):
Air France hotline would only be available from 08:00

Just stupid. International bloody airlines my arse.


Well, KLM know how to underwhelm. It is the second report where I have found their offering dated and dreary. There is far too much talk, not enough product. All those logos, neat layouts in the menu, celebrity chef endorsements etc are wasted without the goods to back it up. FA's sounded great, and nice to see the main man come out and mingle with passengers. And, the Queen of the Sky.

KLM seems far from a delight, but your reports are as endearing as ever.

Luke



Breaking down the stereotypes - one by one
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 33, posted (1 year 1 month 3 weeks 10 hours ago) and read 21544 times:

Quoting lukeyboy95 (Reply 32):
A very nice report from you, with way too much aggro caused by maters outwith your control.

Hi Luke, many thanks for your comments!

Quoting lukeyboy95 (Reply 32):
Good you glad to wrestle some of that control and save the domestic adventures!

That was very important!

Quoting lukeyboy95 (Reply 32):
How civilised!

Well, that was the plan...

Quoting lukeyboy95 (Reply 32):
Goodness, you were glued to the whole situation. I suppose this is part of the fun for you travelling! Monitoring and thinking etc. . .

Sometimes I'd like to go without that!

Quoting lukeyboy95 (Reply 32):
Just stupid. International bloody airlines my arse.

That call center reachability is a joke indeed.

Quoting lukeyboy95 (Reply 32):
Well, KLM know how to underwhelm. It is the second report where I have found their offering dated and dreary. There is far too much talk, not enough product. All those logos, neat layouts in the menu, celebrity chef endorsements etc are wasted without the goods to back it up.

Less can be more sometimes...but probably it was bad luck in my case.

Quoting lukeyboy95 (Reply 32):
FA's sounded great, and nice to see the main man come out and mingle with passengers.

Service was very nice and averted a total failure.

Quoting lukeyboy95 (Reply 32):
KLM seems far from a delight, but your reports are as endearing as ever.

Thanks, I'm glad you liked it!


PH



Nothing's worse than flying the same reg twice!
User currently offlineLuxair747SP From Germany, joined May 2010, 510 posts, RR: 17
Reply 34, posted (1 year 1 month 2 weeks 6 days 1 hour ago) and read 20885 times:

Hi PH,

very nice report about the current KL business product.
Althought the seat might be a bit old, i think for day flights its fine.
Also the meals didnt look too bad.
But they should do it like LH on the Regional jet and leave the seat next to one empty, but well.

Thanks a lot for sharing.
Cheers,
Johannes


User currently offlineadamspotter From Netherlands, joined Feb 2011, 1168 posts, RR: 12
Reply 35, posted (1 year 1 month 2 weeks 5 days 22 hours ago) and read 20766 times:
Support Airliners.net - become a First Class Member!

Hi PH!

Another great one you made here! Really enjoyed it  
Shame about all the weather chaos, would have loved to see a report on AF Business. Nevertheless I'm glad to hear that things turned out well and you were rebooked on my home airline  
KLM don't impress all too much here, glad to hear the crew was excellent though. KLM are indeed "famous" for their very friendly crews!
Can't wait to try their new WBC out, I'm sure it will be a huge improvement  
Quoting PlaneHunter (Reply 1):
When I arrived at Terminal 1 before 06:00, a huge queue had already formed behind the Air France/KLM ticket desks. I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!

Very ridiculous, where is the Sky Priority concept?!

Quoting PlaneHunter (Reply 1):
Of course I declined - and then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

Good to hear you were rebooked and your trip was "saved"  
Quoting PlaneHunter (Reply 1):
The flight was packed and no seat remained empty in Business Class...having to share an armrest is not a premium experience.

Couldn'tagree with you more!

Quoting PlaneHunter (Reply 1):

Great to hear there was an empty window seat in the upper deck and the crew helped out on it!

Quoting PlaneHunter (Reply 2):
Well, if you wonder about the small amount of nuts in the bowl - yes, I admit I started eating before taking a picture. This is a serious issue and I initiated an internal investigation about it

Haha  And what was the outcome of the investigation?

Quoting PlaneHunter (Thread starter):
but you can still stay in touch with the world if needed

No thanks, that's the last thing I want once in the air and relaxing..

Quoting PlaneHunter (Thread starter):
What would a transatlantic Business Class flight be without having ginger ale in style?

This pictures makes the glass look huge, nicely done!

Quoting PlaneHunter (Reply 3):
By the way, I did indeed send a letter of complaint to KLM, using the message tool on its website. Less than 24 hours later, I received a very kind and personal reply, including an apology for the discomfort on board. This was already very nice, but as a gesture of goodwill, I also received 10,000 Flying Blue miles. That was very impressive!

I am always impressed at how fast KLM answers to complaints/compliments. They are also very generous with giving away FB miles.

Thanks for another great report and looking forward to the next one in this series!

cheers,

Brendan


User currently offlineinfodesk From Switzerland, joined May 2006, 1461 posts, RR: 33
Reply 36, posted (1 year 1 month 2 weeks 5 days 3 hours ago) and read 20265 times:

Hi PH,

Quite an epic adventure again, a lot of your trips seem to turn into them!

It must have been a real nerve-wracking experience, not knowing what was going to happen with your CDG flight and then having to be rebooked to KL. At least you were given a viable option which meant you didn’t miss your domestic flights in Mexico.

I agree with you that the KL crews are some of the best. Shame the food didn’t taste as good as it looks. I always think the presentation on KL is excellent.

Quoting PlaneHunter (Thread starter):
When I arrived at Terminal 1 before 06:00, a huge queue had already formed behind the Air France/KLM ticket desks. I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewhere, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!
Quoting PlaneHunter (Thread starter):
I made a quick visit to the Air France KLM lounge. It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:

Sounds a bit like the one at ZRH, although at least there is a limited view there.

Quoting PlaneHunter (Thread starter):
I ordered orange juice and the club sandwich and got a nice box:

So no trays with nice crockery on the E90. A pity, as that makes all the difference I think.

Quoting PlaneHunter (Thread starter):
Snow-covered landscape somewhere between MUC and AMS...something which you don't want to see in mid-March, do you?

Definitely not!

Quoting PlaneHunter (Thread starter):
Well, if you wonder about the small amount of nuts in the bowl - yes, I admit I started eating before taking a picture. This is a serious issue and I initiated an internal investigation about it.

I think we’ve all been guilty of that at some point  
Quoting PlaneHunter (Thread starter):
Shortly after lunch service had been finished, I went for a walk. There are 24 seats on the upper deck:

Nice cabin shot, it looks very cosy up there!

Quoting PlaneHunter (Reply 3):
By the way, I did indeed send a letter of complaint to KLM, using the message tool on its website. Less than 24 hours later, I received a very kind and personal reply, including an apology for the discomfort on board. This was already very nice, but as a gesture of goodwill, I also received 10,000 Flying Blue miles. That was very impressive!

A kind gesture indeed!

Happy flying
Infodesk   



"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 37, posted (1 year 1 month 2 weeks 5 days ago) and read 20091 times:

Quoting Luxair747SP (Reply 34):
very nice report about the current KL business product.

Hi Johannes, thanks for your comments!

Quoting Luxair747SP (Reply 34):
Althought the seat might be a bit old, i think for day flights its fine.

  

Quoting Luxair747SP (Reply 34):
Also the meals didnt look too bad.

One cannot complain about the presentation.

Quoting Luxair747SP (Reply 34):
But they should do it like LH on the Regional jet and leave the seat next to one empty, but well.

Would be better indeed.

Quoting adamspotter (Reply 35):
Another great one you made here! Really enjoyed it

Hi Brendan, many thanks for your reply! I'm glad you enjoyed it.

Quoting adamspotter (Reply 35):
Shame about all the weather chaos, would have loved to see a report on AF Business.

And I would have loved to try its product.

Quoting adamspotter (Reply 35):
Nevertheless I'm glad to hear that things turned out well and you were rebooked on my home airline

It could have been much worse!

Quoting adamspotter (Reply 35):
KLM don't impress all too much here, glad to hear the crew was excellent though. KLM are indeed "famous" for their very friendly crews!

They crews were indeed excellent.

Quoting adamspotter (Reply 35):
Can't wait to try their new WBC out, I'm sure it will be a huge improvement

No doubt about that!

Quoting adamspotter (Reply 35):
Very ridiculous, where is the Sky Priority concept?!

Good question. It seems the concept is only useful when everything runs according to plan.

Quoting adamspotter (Reply 35):
Great to hear there was an empty window seat in the upper deck and the crew helped out on it!

  

Quoting adamspotter (Reply 35):
Haha And what was the outcome of the investigation?

The final report hasn't been released yet...  

Quoting adamspotter (Reply 35):
No thanks, that's the last thing I want once in the air and relaxing..

I can only agree.

Quoting adamspotter (Reply 35):
This pictures makes the glass look huge, nicely done!

Thanks!

Quoting adamspotter (Reply 35):
I am always impressed at how fast KLM answers to complaints/compliments. They are also very generous with giving away FB miles.

One can only praise its customer service.

Quoting adamspotter (Reply 35):
Thanks for another great report and looking forward to the next one in this series!

It's already on the production line.

Quoting infodesk (Reply 36):
Quite an epic adventure again, a lot of your trips seem to turn into them!

Hi Hannah, thanks a lot for your comments! I know, I cannot complain about a lack of bad luck...  

Quoting infodesk (Reply 36):
It must have been a real nerve-wracking experience, not knowing what was going to happen with your CDG flight and then having to be rebooked to KL. At least you were given a viable option which meant you didn’t miss your domestic flights in Mexico.

  

Quoting infodesk (Reply 36):
I agree with you that the KL crews are some of the best. Shame the food didn’t taste as good as it looks. I always think the presentation on KL is excellent.

Crews and food presentation were great indeed.

Quoting infodesk (Reply 36):
So no trays with nice crockery on the E90. A pity, as that makes all the difference I think.

I'd have preferred an empty aisle seat.

Quoting infodesk (Reply 36):
Nice cabin shot, it looks very cosy up there!

Yes, it was a cosy cabin.

Quoting infodesk (Reply 36):
A kind gesture indeed!

  


PH



Nothing's worse than flying the same reg twice!
User currently offlineFLIEGER67 From UK - England, joined Sep 2003, 5173 posts, RR: 55
Reply 38, posted (1 year 1 month 2 weeks 4 days 21 hours ago) and read 19933 times:

Hey, PH,

now that was a story with the snow storm and the rebooking.
Lucky you that you finally managed it to arrive ontime for the further flights ex MEX.
I´ve done these 74M also not that long ago, for sure well flown planes.
Really good pictures and well written story.

Quoting PlaneHunter (Thread starter):
I had a decent Earl Grey tea with milk

Dilmah Earl Grey the classic way with milk for me please, too. Always my choice on KL.

Greetings,
Markus(FLIEGER67)



Next: London City connections!.
User currently offline767747 From United States of America, joined Jan 2005, 1951 posts, RR: 24
Reply 39, posted (1 year 1 month 2 weeks 3 days 6 hours ago) and read 19246 times:
Support Airliners.net - become a First Class Member!

Great report, PH! Sorry to hear the flights were a bit disappointing for you. It's hard with seatmates, and frustrating that people can be so ungracious with requests like this... Food looks okay, but I like you, am not overly impressed by the photos.

Looking forward to seeing photos from the rest of your trip!

Matthew (767747)


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 40, posted (1 year 1 month 2 weeks 3 days 4 hours ago) and read 19181 times:

Quoting FLIEGER67 (Reply 38):
Really good pictures and well written story.

Hi Markus, thanks a lot for your feedback!

Quoting FLIEGER67 (Reply 38):
I´ve done these 74M also not that long ago, for sure well flown planes.

Yes, I remember your flight from IAH!

Quoting FLIEGER67 (Reply 38):
Dilmah Earl Grey the classic way with milk for me please, too. Always my choice on KL.

Good choice!

Quoting 767747 (Reply 39):
Great report, PH!

Hi Matthew, thanks for your comments!

Quoting 767747 (Reply 39):
It's hard with seatmates, and frustrating that people can be so ungracious with requests like this...

Nothing beats single seats in J Class!

Quoting 767747 (Reply 39):
Food looks okay, but I like you, am not overly impressed by the photos.

I had expected a bit more from KLM. But maybe it's better next time.

Quoting 767747 (Reply 39):
Looking forward to seeing photos from the rest of your trip!

The next part should be online soon!


PH



Nothing's worse than flying the same reg twice!
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 41, posted (1 year 1 month 2 weeks 2 days 7 hours ago) and read 18699 times:

Hey PH

Another interesting report as usual, Too bad the about the weather was a problem but at least you managed to make it into MEX without too much delay.

KLM is always been one of my preffered carriers. Too bad about the airco and food problems. I can agree about the crew.

Quoting PlaneHunter (Thread starter):
he same reason I didn't consider numerous other combos

Including the Delta 764 to ATL?


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 42, posted (1 year 1 month 2 weeks 6 hours ago) and read 18135 times:

Quoting MSS658 (Reply 41):
Another interesting report as usual,

Thanks, Marc!

Quoting MSS658 (Reply 41):
Too bad the about the weather was a problem but at least you managed to make it into MEX without too much delay.

Well, AF/KL managed that.

Quoting MSS658 (Reply 41):
KLM is always been one of my preffered carriers.

Why?

Quoting MSS658 (Reply 41):
Including the Delta 764 to ATL?

I wasn't keen on flying on an American carrier. Apart from that, one 764 my log is enough for the time being as I don't find it overly exciting.


PH



Nothing's worse than flying the same reg twice!
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 43, posted (1 year 1 month 1 week 6 days 23 hours ago) and read 17968 times:
Support Airliners.net - become a First Class Member!

Hi Ph,

Great read as usual, thanks for posting.

Quoting PlaneHunter (Thread starter):
I booked a room at the Hilton Mexico City Airport, conveniently located within Terminal 1 where I would arrive

- Stayed there before, needs a makeover but works, windows make spotting difficult.

Quoting PlaneHunter (Reply 1):
I was expecting to find a dedicated line for First/Business Class or Skyteam status customers somewheallre, but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!   

- Had the same problem with BA a number of years back.

Quoting PlaneHunter (Thread starter):
The curried cod was my main course of choice...

- Hmm....

Quoting PlaneHunter (Thread starter):
I had some fruit and jasmine rice with mango sorbet - okay, but nothing special:

- Looks pretty basic.

Quoting PlaneHunter (Thread starter):
Snack box filled with so-called "delights":

- Junk!

Quoting PlaneHunter (Thread starter):
Well, I'm wondering how Richard Ekkebus would have liked the version of his "signature dish" which I received...

- Not at all, your meal looks nothing like this!

I have to admit none of the KL J class reports I have seen would make me want to book them. Whilst the crews might be good, always hit and miss on most carriers, the on board product and catering is just well below par.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineflightsimboy From Canada, joined Sep 2005, 1295 posts, RR: 4
Reply 44, posted (1 year 1 month 1 week 5 days 20 hours ago) and read 17547 times:
Support Airliners.net - become a First Class Member!

HI PlaneHunter,

Nice to see you back with another nice report. And with some hints of other reports to come, none of which are being part of this trip...so looking forward to those.

Quoting PlaneHunter (Reply 1):
So I spent the night before departure in the Sheraton Munich Airport.

Must be nice to spend the night before in a hotel, gives one a sense of already being on holiday, not to mention no last minute dashes around the house if one had to leave around home....

Quoting PlaneHunter (Reply 1):
A severe snow storm was hitting Paris and severely affecting flight operations and causing countless cancellations at CDG and many other airports.

I would be so nerve wracked had things like have to happen to me...but I am starting to not get stressed out too much, it is just a waste and does not improve the situation any better.

Quoting PlaneHunter (Thread starter):
Even though I was really pissed, I managed to stay calm, fortunately.

Glad you could !

Quoting PlaneHunter (Thread starter):
and then she suddenly offered a rebooking to KLM in Business - departure in less than four hours, arrival at MEX only 1.5 hours or so after my originally booked Air France flight. Sure, KLM's product would be inferior, but this combo would save my trip which was more important.

Nice of her to find you that....though that was not one of your main choices...still a 744 nonetheless!!

Quoting PlaneHunter (Thread starter):
During check-in, I asked for window seats and was surprised that I got 1F on the short hop and 1A on the 747 to MEX.

The ultimate seat for any a.netter!!

Quoting PlaneHunter (Thread starter):
But since I would make a flight in seat 1K on a 747 two months later, I asked for a change to the upper deck.

Oh why....nothing like riding in the nose, even if you were going to do it again someday!

Quoting PlaneHunter (Thread starter):
Legroom was alright:

I think I've mentioned to you before, we have the same shoes lol

Quoting PlaneHunter (Thread starter):
Another annoying issue was a permanent airflow originating from a ventilation slot over my head. And that wouldn't change throughout the whole flight.

A head draft can cause one to get sick, if not be left with a terrible headache from it all.

Quoting PlaneHunter (Reply 2):
PH-BFF (s/n 770), named "City of Freetown"

I still can't believe they have a City of Karachi!! Would be ecstatic if I ever flew that bird someday!!

Quoting PlaneHunter (Reply 2):
The plane turned out to be PH-BFF, a 23-year-old veteran in the 22-strong 747-400 fleet:
Quoting PlaneHunter (Reply 2):
22nd 747 flight

Your 22nd 747 flight on one of KLM's 22 744 aircraft!! Would have been interesting if she was also 22 years old instead of 23

Quoting PlaneHunter (Reply 2):
The plane looked immaculate - well done, KLM!

Well done, indeed.!!

Quoting PlaneHunter (Reply 2):
My seat neighbor, a heavily sweating guy in the 40s, had turned his individual air nozzle full blast and once again on that day, cold air was hitting me. When he left again for a short while, I turned his nozzle further towards the aisle. However he immediately adjusted it again after returning. So I kindly asked him if he could turn the air down a bit, but he declined, using an unfriendly tone: "I need air during the flight, I'm hot."   

I had a passenger once come, in a huff and fully sweating, plonk himself at the side of me, lift his hands and place them on his own headrest to reveal brown sweating circles of sweat under his armpits, all this more evident as he had a white shirt on....Eeek!!

Quoting PlaneHunter (Reply 2):
but I found it too quiet in that nose section! And I missed seeing a part of the wing or an engine:

Must have felt like the take off on the A380... No engines, no roar, no wings...seat 1A is boring for take offs lol

Quoting PlaneHunter (Reply 2):
MSC certified fish:

MSC certified...that is the first time I am hearing of such a certification....

Quoting PlaneHunter (Reply 2):
I find it odd that Heineken was the one and only beer brand on the drink menu - but I was more interested in ginger ale anyway:

I guess they take pride in their beer!!

Quoting PlaneHunter (Reply 2):
Yes, but only by a small degree. Even though both overhead air nozzles were closed, a permanent stream of cold had been was hitting my head since taking the seat.   It felt like driving with a partly open window - either the air conditioning system was badly designed or it wasn't working properly any more. I was wondering if the situation was better elsewhere on the upper deck.

Oh no, not again! Did you feel any draft in 1A during your short duration in that seat?

Quoting PlaneHunter (Thread starter):
"The flight is almost fully booked today, but of course we will check for you!", she replied enthusiastically. "But it is a very nice seat. Have a look at it!",
Quoting PlaneHunter (Reply 2):
He smiled and said: "There is an empty window seat on the upper deck for you, so you can switch if you want. But only after takeoff as we are ready to depart." Very good news!   
Quoting PlaneHunter (Reply 2):
I met the purser and she kindly said: "Do you want to have a look at the other seat? I'll show it to you!"
Quoting PlaneHunter (Reply 2):
The friendly man took the issue seriously and after a short check with his hand, he confirmed my findings. "But there is nothing we can do about it", he said with regret. "Boeing built it!", he added with a sense of humor. Just like the purser, he offered me to take any other seat if possible.
Quoting PlaneHunter (Reply 2):
After the meal, I went for a walk again and met the purser in the main galley. "How are you? Were you able to get some sleep?", she asked with a smile and we started chatting for a while. KLM crews never cease to amaze me with their ability to provide a both friendly and professional service with a very personal touch.   

Ah, the famous KLM cabin crews....and once again a lot of information about their dedicated service from the heart....I think I have said it before KLM is the Malaysia Airlnes of Europe!! How nice that there is an airline around that constantly provides consistent service no matter which class, and no matter what rank or seniority, with the same level of service even from the Captain.

Quoting PlaneHunter (Reply 2):
Self-service "bar" with a very limited choice of items - these chocolates weren't overly tasty, btw:

I think Etihad's little section in Economy where they keep their drinks and snacks (not referring to the back of the aircraft) is a lot more presentable than this little set up

Quoting PlaneHunter (Reply 2):
Amenity kit by Dutch fashion house Viktor & Rolf:

Lovely brown colours, and is that a pen too...how handy!!

Quoting PlaneHunter (Reply 2):
What would a transatlantic Business Class flight be without having ginger ale in style?

I think I've also mentioned "Ginger Ale" is my choice of drink too...there you go PH, we have the same shoes and the same choice of drink....

Quoting PlaneHunter (Reply 2):
Anyway, all I needed now was a bed to get a few hours of sleep. My next day's PlaneHunting mission, comprising three flights on three new airlines, would commence in less than eight hours. Story to be continued.

So looking forward to these!!

Quoting PlaneHunter (Reply 3):
By the way, I did indeed send a letter of complaint to KLM, using the message tool on its website. Less than 24 hours later, I received a very kind and personal reply, including an apology for the discomfort on board. This was already very nice, but as a gesture of goodwill, I also received 10,000 Flying Blue miles. That was very impressive!   

Nice!!


User currently offlineN1120A From United States of America, joined Dec 2003, 26605 posts, RR: 75
Reply 45, posted (1 year 1 month 1 week 5 days 10 hours ago) and read 17340 times:

Oh come on Udo - I'm sure the AC was fine. Its just your German-ness coming out :-P

I would have tried the Franschoek Sauvignon Blanc.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1385 posts, RR: 1
Reply 46, posted (1 year 1 month 1 week 4 days 23 hours ago) and read 17100 times:
AIRLINERS.NET CREW
FORUM MODERATOR

PH,

Fantastic trip report as usual. thanks for taking the time to share with us!

Its good to see that you got accommodated on a flight that allowed you to make your connection and it looks like KLM provide a stable if tired product.
Its a shame the main meal wasn't great as it sounded quite good from the menu, however it looks as if the second meal made up for that somewhat along with a fantastic crew.

I look forward to reading your future reports,

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineakhmad From Netherlands, joined Sep 2005, 2486 posts, RR: 53
Reply 47, posted (1 year 1 month 1 week 2 days 3 hours ago) and read 16623 times:

Hello PH,

First of all, how thoughtful of you to dedicate your report to our late A.net colleague Lufthansa747. May he rest in peace!   

Furthermore, marvelous report as usual from the legendary PH despite the nerve-racking start at MUC! Good to know everything turned out well at the end.

Quoting PlaneHunter (Thread starter):
It's high time to visit California again!

I can say the same to me, though rather more ‘it’s about time to visit North America’

Quoting PlaneHunter (Thread starter):
Air France's A380 and 777 services to Los Angeles didn't attract me because I had already flown on these birds

Still A380 virgin here!  


Quoting PlaneHunter (Reply 1):
1. "Unfortunately, your flight from MUC to CDG has been cancelled. We are seeking for a solution and will come back to you."       
2. "New departure (...) 18:30, arrival Paris CDG 20:10. New connecting flight arranged."
Quoting PlaneHunter (Reply 1):
but when I asked a staff member, all I was told was this: "No, there is just one line!" Absolutely ridiculous!   

Bad start of the day!

Quoting PlaneHunter (Reply 1):
Even though I was really pissed, I managed to stay calm, fortunately.

Perhaps by acting this way the agent has gone the extra mile for you.

Quoting PlaneHunter (Reply 1):
After nerve-wrecking two hours in that queue,

Two hours? Oh no!   


Quoting PlaneHunter (Reply 1):
Very bad news in view of the transfer time of only 1 hour and 5 minutes.  

Yikes!

Quoting PlaneHunter (Reply 1):
It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:

Shame. Otherwise the lounge seems OK.

Quoting PlaneHunter (Reply 1):
no seat remained empty in Business Class...having to share an armrest is not a premium experience.   

Oh no! I wonder why KL doesn’t block one of the two in Business Class like Lufthansa.

Quoting PlaneHunter (Reply 1):
but I had to skip the dessert due to an allergy:

Apple allergy? The dessert looks tasty for me, but I can imagine it was better for you to stay safe.

Quoting PlaneHunter (Reply 1):
Snow-covered landscape somewhere between MUC and AMS...something which you don't want to see in mid-March, do you?

NO! But reality bites.  


Quoting PlaneHunter (Reply 2):
PH-BFF (s/n 770), named "City of Freetown"

Do you know I have a soft spot for PH-BFF? I flew with this frame on June 26, 1991 from AMS to CGK in the upper deck.  


Quoting PlaneHunter (Reply 2):
however, I could use the fast lane where no other passenger was waiting at this point of time.

The perk of flying Business Class.

Quoting PlaneHunter (Reply 2):
she replied enthusiastically. "But it is a very nice seat. Have a look at it!", she added, referring to 1A.
Quoting PlaneHunter (Reply 2):
the captain slowly passed through the aisle and kept asking passengers if everything was alright - a very nice gesture, by the way.

That’s what I love about KLM crew members.

Quoting PlaneHunter (Reply 2):
My seat neighbor, a heavily sweating guy in the 40s, had turned his individual air nozzle full blast and once again on that day, cold air was hitting me. When he left again for a short while, I turned his nozzle further towards the aisle. However he immediately adjusted it again after returning. So I kindly asked him if he could turn the air down a bit, but he declined, using an unfriendly tone: "I need air during the flight, I'm hot."  
Quoting PlaneHunter (Reply 2):
The passenger in the aisle seat, a middle-aged guy apparently on a business trip, didn't appear overly happy as he was using the empty seat to store newspapers and other stuff,

Regardless the class you are flying, you will still meet fellow passengers with attitude.   


Quoting PlaneHunter (Reply 2):
Very good news!   

I can imagine it.

Quoting PlaneHunter (Reply 2):
but I didn't care, to be honest.

Good on you!

Quoting PlaneHunter (Reply 2):
I like the service timeline on the bottom:

So do I!  


Quoting PlaneHunter (Reply 2):
I find it odd that Heineken was the one and only beer brand on the drink menu

Hence, I didn't order beer on board.   


Quoting PlaneHunter (Reply 2):
the slice of salmon was too thick for my liking.

Perfect for me!   


Quoting PlaneHunter (Reply 2):
That main course was a big failure!   

Shame. It looks just tasty.  


Quoting PlaneHunter (Reply 2):
You can comfortably place important items on top, e.g. the camera while eating...

  


Quoting PlaneHunter (Reply 2):
believe it or not, I chose crudités with hummus - quite tasty actually:

I believe you.   


Quoting PlaneHunter (Reply 2):
KLM crews never cease to amaze me with their ability to provide a both friendly and professional service with a very personal touch.   

Totally agreed!   


Thank you for sharing. You bring back the nice memories of flying KLM Business Class myself this year.

All the bests,
Suryo  

[Edited 2013-09-15 07:38:57]


Friends forever
User currently offlineronerone From Jordan, joined Aug 2004, 1663 posts, RR: 53
Reply 48, posted (1 year 1 month 5 days 1 hour ago) and read 15839 times:

Dear PlaneHunter,

Another excellent report!
The Air France 747 is actually quite high up there on my jumbo list! I really hope to do it one day! So too bad that didn't work out for you though, but at least you got the KLM jumbo instead!

Although i lately notice that airlines seem to prefer keeping the cabin temperature on the warm side, I know just how uncomfortable it can be having the vent consistently blow air uncontrollably! But it was indeed a very nice gesture on KLM's part to offer you the mileage!

I do like KLM's Business Class meal presentations, but I do hear that the meal quality isn't much to rave about, as you pointed out! Their best asset will always remain with the crew, and with customer service. They are really one of the best at keeping the customer happy in one form or the other!

Many thanks for sharing this with us, and always looking forward to more!


Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlinesrqkef From Iceland, joined Jun 2011, 886 posts, RR: 1
Reply 49, posted (1 year 1 month 3 days 21 hours ago) and read 15331 times:

Hi PH,

Great report once again! Always love to see your reports come up in the forum.  

Flying MUC-CDG/AMS-MEX-XXX-MEX-LAX instead of just MUC-LAX sounds perfect for me!  

Shame to hear about your plans to fly AF didn't work out but I gueas you got the best possible solution with KL.

Seems like KLM are pretty nice except the air condition, can see that's really annoying as you can't move away from it.

Very much looking forward to your domestic Mexican flights! Something different for sure.

Regards from Iceland,
Sveinn  



Flights flown: 284 - Airlines: 40 - Airports: 65 - Next flights: BOS-EWR-PBI-TPA/SFB-KEF
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 50, posted (1 year 1 month 3 days 9 hours ago) and read 15176 times:

Quoting ba319-131 (Reply 43):

Great read as usual, thanks for posting.

Hi Mark, many thanks for your comments! Good to hear from you!

Quoting ba319-131 (Reply 43):
- Stayed there before, needs a makeover but works, windows make spotting difficult.

I can only agree. But the location is excellent for us enthusiasts.

Quoting ba319-131 (Reply 43):

- Had the same problem with BA a number of years back.

Quite disappointing!

Quoting ba319-131 (Reply 43):
- Looks pretty basic.

  

Quoting ba319-131 (Reply 43):
- Junk!

  

Quoting ba319-131 (Reply 43):
- Not at all, your meal looks nothing like this!

  

Quoting ba319-131 (Reply 43):
I have to admit none of the KL J class reports I have seen would make me want to book them. Whilst the crews might be good, always hit and miss on most carriers, the on board product and catering is just well below par.

The new J Class seats look quite promising - I may give it a try in the future.

Quoting flightsimboy (Reply 44):
Nice to see you back with another nice report.

Hi flightsimboy, thank you very much for your feedback!

Quoting flightsimboy (Reply 44):
And with some hints of other reports to come, none of which are being part of this trip...so looking forward to those.

Good to hear! Trip reporting will keep me busy in the next few months.

Quoting flightsimboy (Reply 44):
Must be nice to spend the night before in a hotel, gives one a sense of already being on holiday, not to mention no last minute dashes around the house if one had to leave around home....

Yes, that was the plan...

Quoting flightsimboy (Reply 44):
I would be so nerve wracked had things like have to happen to me...but I am starting to not get stressed out too much, it is just a waste and does not improve the situation any better.

Sometimes you get stressed and cannot stop it, unfortunately.

Quoting flightsimboy (Reply 44):
Nice of her to find you that....though that was not one of your main choices...still a 744 nonetheless!!

Yes, I was glad that I hadn't been on KL's 744 before (only A332, 772, 77W, M11).

Quoting flightsimboy (Reply 44):
The ultimate seat for any a.netter!!

Not for me.

Quoting flightsimboy (Reply 44):
Oh why....nothing like riding in the nose, even if you were going to do it again someday!

I'm not a big fan of the nose section - upper deck is what I prefer.

Quoting flightsimboy (Reply 44):

I think I've mentioned to you before, we have the same shoes lol

Simply excellent shoes!   

Quoting flightsimboy (Reply 44):
A head draft can cause one to get sick, if not be left with a terrible headache from it all.

Exactly - that's what you want to avoid on any trip, especially enroute to your holiday destination.

Quoting flightsimboy (Reply 44):
I still can't believe they have a City of Karachi!! Would be ecstatic if I ever flew that bird someday!!

Keep trying!

Quoting flightsimboy (Reply 44):
Your 22nd 747 flight on one of KLM's 22 744 aircraft!! Would have been interesting if she was also 22 years old instead of 23

Interesting observation!

Quoting flightsimboy (Reply 44):

I had a passenger once come, in a huff and fully sweating, plonk himself at the side of me, lift his hands and place them on his own headrest to reveal brown sweating circles of sweat under his armpits, all this more evident as he had a white shirt on....Eeek!!

Ah, that sounds awful!

Quoting flightsimboy (Reply 44):

Must have felt like the take off on the A380... No engines, no roar, no wings...seat 1A is boring for take offs lol

Absolutely!

Quoting flightsimboy (Reply 44):
MSC certified...that is the first time I am hearing of such a certification....

Have a look at it, great comcept IMO.

Quoting flightsimboy (Reply 44):
I guess they take pride in their beer!!

Probably.

Quoting flightsimboy (Reply 44):
Oh no, not again! Did you feel any draft in 1A during your short duration in that seat?

Only from the guy's nozzle.

Quoting flightsimboy (Reply 44):
Ah, the famous KLM cabin crews....and once again a lot of information about their dedicated service from the heart....I think I have said it before KLM is the Malaysia Airlnes of Europe!!

I can only agree!

Quoting flightsimboy (Reply 44):
How nice that there is an airline around that constantly provides consistent service no matter which class, and no matter what rank or seniority, with the same level of service even from the Captain.

  

Quoting flightsimboy (Reply 44):
I think Etihad's little section in Economy where they keep their drinks and snacks (not referring to the back of the aircraft) is a lot more presentable than this little set up

Not only Etihad's self service bar looks much better.

Quoting flightsimboy (Reply 44):
Lovely brown colours, and is that a pen too...how handy!!

  

Quoting flightsimboy (Reply 44):
I think I've also mentioned "Ginger Ale" is my choice of drink too...there you go PH, we have the same shoes and the same choice of drink....

Perfect! We need to go on a flight together!

Quoting flightsimboy (Reply 44):
So looking forward to these!!

Part II will be online very soon.

Quoting N1120A (Reply 45):
Oh come on Udo - I'm sure the AC was fine. Its just your German-ness coming out :-P

Oh no, I hadn't experienced that before.

Quoting FlyKev (Reply 46):
Fantastic trip report as usual. thanks for taking the time to share with us!

Hi Kev, thanks a lot for your comments!

Quoting FlyKev (Reply 46):
Its good to see that you got accommodated on a flight that allowed you to make your connection and it looks like KLM provide a stable if tired product.

Missing my domestic flights would have been extremely bad.

Quoting FlyKev (Reply 46):
Its a shame the main meal wasn't great as it sounded quite good from the menu, however it looks as if the second meal made up for that somewhat along with a fantastic crew.

Yes, the crew was indeed fantastic.

Quoting FlyKev (Reply 46):
I look forward to reading your future reports,

More to come soon!

Quoting akhmad (Reply 47):
First of all, how thoughtful of you to dedicate your report to our late A.net colleague Lufthansa747. May he rest in peace!

That was the least I could do.

Quoting akhmad (Reply 47):
Furthermore, marvelous report as usual from the legendary PH despite the nerve-racking start at MUC! Good to know everything turned out well at the end.

Thank you so much, Suryo!

Quoting akhmad (Reply 47):
I can say the same to me, though rather more ‘it’s about time to visit North America’

Maybe next year?

Quoting akhmad (Reply 47):
Still A380 virgin here!

I'm sure that will change soon!

Quoting akhmad (Reply 47):
Bad start of the day!

That's quite an understatement.

Quoting akhmad (Reply 47):
Perhaps by acting this way the agent has gone the extra mile for you.

Yes, probably.

Quoting akhmad (Reply 47):
Two hours? Oh no!

So much for Sky Priority.

Quoting akhmad (Reply 47):
Oh no! I wonder why KL doesn’t block one of the two in Business Class like Lufthansa.

Very good question.

Quoting akhmad (Reply 47):
Apple allergy?

  

Quoting akhmad (Reply 47):
Do you know I have a soft spot for PH-BFF? I flew with this frame on June 26, 1991 from AMS to CGK in the upper deck.

Very cool coincidence!   

Quoting akhmad (Reply 47):
The perk of flying Business Class.

At least at AMS!

Quoting akhmad (Reply 47):
Regardless the class you are flying, you will still meet fellow passengers with attitude.

Yes, unfortunately.

Quoting akhmad (Reply 47):
Hence, I didn't order beer on board.

Good decision. But sometimes even Heineken is okay.  

Quoting akhmad (Reply 47):
Thank you for sharing. You bring back the nice memories of flying KLM Business Class myself this year.

I remember your great report!

Quoting ronerone (Reply 48):
Another excellent report!

Hi Roni, many thanks for your feedback! Great to hear from you.

Quoting ronerone (Reply 48):
The Air France 747 is actually quite high up there on my jumbo list! I really hope to do it one day!

Good luck! Maybe I'll get another chance.

Quoting ronerone (Reply 48):
So too bad that didn't work out for you though, but at least you got the KLM jumbo instead!

Yes, it could have been much worse.

Quoting ronerone (Reply 48):
Although i lately notice that airlines seem to prefer keeping the cabin temperature on the warm side, I know just how uncomfortable it can be having the vent consistently blow air uncontrollably!

It's so annoying, it can screw up the whole flight experience.

Quoting ronerone (Reply 48):
But it was indeed a very nice gesture on KLM's part to offer you the mileage!

  

Quoting ronerone (Reply 48):
Their best asset will always remain with the crew, and with customer service. They are really one of the best at keeping the customer happy in one form or the other!

Yes, I can only praise them.

Quoting ronerone (Reply 48):
Many thanks for sharing this with us, and always looking forward to more!

More to follow soon!

Quoting srqkef (Reply 49):
Great report once again! Always love to see your reports come up in the forum.

Hi Sveinn, thanks for your comments! Good to hear you enjoy my reports.

Quoting srqkef (Reply 49):
Flying MUC-CDG/AMS-MEX-XXX-MEX-LAX instead of just MUC-LAX sounds perfect for me!

  

Quoting srqkef (Reply 49):
Shame to hear about your plans to fly AF didn't work out but I gueas you got the best possible solution with KL.

Yes, I agree.

Quoting srqkef (Reply 49):
Seems like KLM are pretty nice except the air condition, can see that's really annoying as you can't move away from it.

   It's irritating to see that even modern aircraft interiors are sometimes badly designed in that respect.

Quoting srqkef (Reply 49):
Very much looking forward to your domestic Mexican flights! Something different for sure.

Yes indeed, reports about Mexican airlines don't show up here very often. Part II will be online soon.


PH

[Edited 2013-09-21 02:05:21]


Nothing's worse than flying the same reg twice!
User currently offlineEL-AL From Israel, joined Oct 2001, 1313 posts, RR: 13
Reply 51, posted (1 year 4 weeks 15 hours ago) and read 14515 times:

Hey Udo,

Thx for another interesting report. I must say that when it comes to 747 JCL I always prefer the lower deck then the upper deck as it feels more cramped to me, noticed that also when flying the 748.

Quoting PlaneHunter (Reply 1):
As boarding wouldn't start within in the next 20 minutes, I made a quick visit to the Air France KLM lounge. It's not a place where I would stay long due to non-existing tarmac/runways views and limited offerings:

This lounge looks like lounges you can find on domestic flights in China. And that is NOT a compliment.

Quoting PlaneHunter (Reply 1):
after nerve-wrecking two hours in that queue, I reached the ticket desk.

That is just disrespect to the costumer. standing 2 hours in line is not acceptable in any way. If this would happen in Israel i bet the police would be forced to intervine at some point.

In total, in spite of the snow, you made it OK to Mexico. Too bad you missed the lounge at AMS, but that is better then flying 12 hours on a 767-300ER.

Jonathan



"In Israel, on order to be a realist, one's must believe in miracles" - David Ben Gurion.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 52, posted (1 year 1 week 5 days 10 hours ago) and read 13203 times:

Quoting EL-AL (Reply 51):
Thx for another interesting report.

Hi Jonathan, thanks for your comments!

Quoting EL-AL (Reply 51):
I must say that when it comes to 747 JCL I always prefer the lower deck then the upper deck as it feels more cramped to me, noticed that also when flying the 748.

I guess it's a totally different experience in upper deck First on LH's 744s.

Quoting EL-AL (Reply 51):
That is just disrespect to the costumer. standing 2 hours in line is not acceptable in any way. If this would happen in Israel i bet the police would be forced to intervine at some point.

Really? At least the airline would be forced to take better care of its customers then.

Quoting EL-AL (Reply 51):
In total, in spite of the snow, you made it OK to Mexico. Too bad you missed the lounge at AMS, but that is better then flying 12 hours on a 767-300ER.

Yes, I can only agree!


PH



Nothing's worse than flying the same reg twice!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 53, posted (1 year 1 week 1 day 21 hours ago) and read 12236 times:

Very good report as usual on KL and I agree with most of your comments. KL crews are probably amongst the better ones in Europe - for me, tied with LX.

The product is horribly outdated however, and it is amazing how much AF has failed to invest in KL up until now. Thankfully, the new product should be arriving sooner rather than later  .

Too bad about the meal - I first thought that the main looked good. Taste cannot be conveyed by the picture.

Thanks again for taking us with you.

Saludos,
Alex



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 54, posted (11 months 3 weeks 5 days 3 hours ago) and read 10601 times:

Quoting abrelosojos (Reply 53):
Very good report as usual on KL and I agree with most of your comments.

Hi Alex, thanks for your reply! Good to hear from you.

Quoting abrelosojos (Reply 53):
KL crews are probably amongst the better ones in Europe - for me, tied with LX.

I can only agree.

Quoting abrelosojos (Reply 53):
The product is horribly outdated however, and it is amazing how much AF has failed to invest in KL up until now.

Well, KLM has significantly renewed its fleet in the last ten years, many orders were placed after the merger.

Quoting abrelosojos (Reply 53):
Thankfully, the new product should be arriving sooner rather than later

The refurbishing process seems to be faster than LH's.

Quoting abrelosojos (Reply 53):
Too bad about the meal - I first thought that the main looked good. Taste cannot be conveyed by the picture.

  

Quoting abrelosojos (Reply 53):
Thanks again for taking us with you.

My pleasure!


PH



Nothing's worse than flying the same reg twice!
User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 55, posted (10 months 1 week 1 day 9 hours ago) and read 7743 times:

Good day PH!

It seem like you did not have the best of luck on this trip, starting with the snowstorm. I can't imagine myself in all that chaos! I guess they even put some salt on your wound having PH-EZN arrive 30 mins late.

The menu card looks like a nice touch and it saves money and weight at the same time. The snack box looked classy too! It somehow reminds me of the "All Blacks" colour scheme of NZ though.

On your 744 flight, it was a very nice touch that the flight attendant helped you check if the upper deck has a seat available. Small effort but huge plus! I also love the glasses that they used for your OJ. However, nothing beats the lovely pattern on Finnair!

Menu looks impressive too. However, what's the"MSC" fish about? Sorry to hear that the meal was not as good as it looked. However, I do love the tableware that they used!

The seat looked far better than what TG had on their 772 and A346 so I guess you can definitely fall asleep if you're dead tired, like what happened to me on my DXB-BKK flight in 2011. Amenity kit looks wonderful too and I love how they have the KLM logo on most amenities provided, unlike most airlines which basically only has the logo on the kit itself.

Once again, back to the food, it was great that you got to have a visual impression of the food before you order. Makes decision making easier! The "healthy snack" looked pretty good. I always love dipping vegetables in sauce.

Lastly, I'm always impressed by how KLM can offer each J class passenger a token of appreciation when the flight is ending. From your description, it contains gin inside I guess?

- Daniel



One way I will fly around the world!
User currently offlineAA2MM From United States of America, joined Aug 2001, 119 posts, RR: 0
Reply 56, posted (10 months 1 week 15 hours ago) and read 7045 times:

Thanks for posting the wine menu. I always love the KLM choices of dessert wines.

User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 57, posted (10 months 9 hours ago) and read 5457 times:

Quoting Initious (Reply 55):
Good day PH!

Hi again, Daniel!

Quoting Initious (Reply 55):
It seem like you did not have the best of luck on this trip, starting with the snowstorm.

At least I was lucky on the way home.

Quoting Initious (Reply 55):
I guess they even put some salt on your wound having PH-EZN arrive 30 mins late.

Absolutely, it wasn't a good morning.

Quoting Initious (Reply 55):
The snack box looked classy too! It somehow reminds me of the "All Blacks" colour scheme of NZ though.

Interesting thought.

Quoting Initious (Reply 55):
On your 744 flight, it was a very nice touch that the flight attendant helped you check if the upper deck has a seat available. Small effort but huge plus!

KLM FAs usually don't disappoint.

Quoting Initious (Reply 55):
I also love the glasses that they used for your OJ. However, nothing beats the lovely pattern on Finnair!

  

Quoting Initious (Reply 55):
However, what's the"MSC" fish about?

The Marine Stewardship Council is a non-profit organization which sets standards for sustainable fishing. Whenever we buy fish or fish products in supermarkets, we try to get certified ones.

Quoting Initious (Reply 55):
However, I do love the tableware that they used!

Yes, very pretty.

Quoting Initious (Reply 55):
The seat looked far better than what TG had on their 772 and A346 so I guess you can definitely fall asleep if you're dead tired, like what happened to me on my DXB-BKK flight in 2011.

Were those seats so bad?

Quoting Initious (Reply 55):
Amenity kit looks wonderful too and I love how they have the KLM logo on most amenities provided, unlike most airlines which basically only has the logo on the kit itself.

  

Quoting Initious (Reply 55):
The "healthy snack" looked pretty good. I always love dipping vegetables in sauce.

It was better than expected.

Quoting Initious (Reply 55):
Lastly, I'm always impressed by how KLM can offer each J class passenger a token of appreciation when the flight is ending. From your description, it contains gin inside I guess?

Correct!

Quoting AA2MM (Reply 56):
Thanks for posting the wine menu. I always love the KLM choices of dessert wines.

My pleasure.


PH



Nothing's worse than flying the same reg twice!
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