Alexchao From United States of America, joined Aug 2001, 688 posts, RR: 0 Posted (12 years 8 months 1 week 4 days 8 hours ago) and read 9064 times:
EVA Airways BR 0012
Boeing 747-400 (B-16410)
Taipei, Taiwan (TPE) to Los Angeles, CA, USA (LAX)
August 6, 2002
Seat: 48C (Economy)
I arrived at Terminal 2 of CKS International Airport two and a half hours prior to departure. Check-in was quick and efficient. I was flying in Economy, but I was also on stand-by for an upgrade to Evergreen Deluxe. Unfortunately, the upgrade never came through. On the flight, Economy has 34" and the seats are arranged 3-4-3.
After boarding the plane, I found out that my flight was packed with transfers coming in from Bangkok. Soon, flight attendants came around with cold wet towels. They also passed out bags of toys to the younger passengers. We watched the safety demonstration video, and the crew came around to do last-minute safety checks.
Once we were airborne, service commenced. We were served a pack of peanuts along with a cold beverage. Afterwards, dinner was served. We had two choices: pork with rice or beef with potatoes. I chose the beef with potatoes, which was quite good. It would have been cool if they gave us more beef. The meal came with a cake, salad, fruit, and a roll. Unlike all my other flights, this time, the bread was wrapped inside plastic and was cold. We also received a choice of hot tea or hot coffee.
On EVA Air, the introduction of PTVs hasn't begun in Economy. Therefore, passengers are forced to watch the main screen. For our flight, movies included: Showtime, Ice Age, Changing Lanes, To Dance with the White Dog.
During the 11.5 hour flight, nothing interesting really happened. The flight attendants didn't come around with beverages every half hour like they use to. Instead, we had to walk into the galley, where they had drinks ready for passengers to pick up. No snacks were served; however, if you wanted, cup noodles were available. You only had to request them from the flight attendants.
2.5 hours prior to arrival, we were served a breakfast with two choices: one western and one Chinese. Our western selection was eggs and sausage. Our Chinese selection was congee. I chose the Chinese meal which came with a Chinese bun, fruit, dried pork julienne, and marinated bean curd. This selection was pretty good. We also received hot coffee and hot tea afterwards.
The flight was coming to an end and we were expected to be half an hour earlier from our scheduled arrival time. The flight attendants came around and collected our earphones. Since we were early, our gate in LA was still occupied. Therefore, we waited on the apron for half an hour until the other aircraft departed.
After arriving in LA, my luggage took extremely long. I waited nearly up to an hour after clearing immigration for my luggage.
Generally speaking, this flight was descent. Service in EVA Air is still pretty much the same except that drinks aren't served every half hour and the dinner rolls are no longer warm. The seats on EVA are getting kind of outdated; they lack in-seat entertainment and headrests.
EVA Airways BR 011
Boeing 747-400 (B-16402)
Los Angeles, CA, USA (LAX) to Taipei, Taiwan (TPE)
August 12, 2002
Seat: 31H (Evergreen Deluxe)
I arrived at Tom Bradley around 3 hours prior to departure. Not knowing what security and everything at the airport would be like, I thought it would safer to leave earlier. The line was super short and I was checked-in within five minutes. In other words, I was left with 3 hours in the airport. On this leg of the trip, I was able to get a confirmed upgrade to Evergreen Deluxe. I wasn't hungry, so I decided to go around to Terminals 1, 2, 3, and 4. Got to check out AA's new Terminal 4, which looked totally better than the old one.
After boarding the plane, I discovered how nice Evergreen Deluxe was. The seat pitch was 38" and it was 2-4-2. Everyone should fly Economy a lot and then go into Evergreen Deluxe once and they'll discover how nice the seats are. The flight attendants came around with cold wet towels. Again, they came around with toy bags, and we watched the safety video, and the crew did the safety checks.
Once we were in the air, service began. First, a snack was served. We were given a pack of peanuts and a cold beverage. Shortly afterwards, we were served a dinner.
The menu as follows: Dinner
Salami, sliced with Cole Slaw Salad
Tung-An Chicken or Beef Stew with Wine and Herbs
Ice Cream Bar
I chose the Beef Stew. It was delicious, and of course, it came with a COLD roll. But that was alright, I just ate it with the beef, which made it much more tastier. Afterwards, we had a choice of coffee or tea.
On the PTVs, we had airshow, and many movies including: Life or Something Like It, Clockstoppers, Spirit, John Q., Fraility, A Walk to Remember, If the Sun Rises in the West, and more.
The 12 hour flight didn't seem much interesting. Like in Economy, we had to get drinks ourselves. However, the flight attendants did come around with the cup noodles. That nice little touch was wonderful.
2.5 hours prior to arrival, we were served a hot refreshment. The menu as follows: Hot Refreshment
Black Forest Ham with Potato Salad
Stir Fried Fish with Snow Cabbage or Chicken with Tomato Herb Sauce
I chose the chicken, which came with buttered noodles. Not unusually anymore, the meal came with a COLD roll. After the meal, nothing much happened. I just kept watching airshow. The flight attendants didn't come around to collect our headsets. I thought that was totally unusual, but whatever.
We arrived 20 minutes ahead of schedule and we given a gate right away, unlike in LAX. Immigration was slow and I waited about 20 minutes for one bag.
Overall speaking, this flight was really nice, and I look forward to flying Evergreen Deluxe again.
Please comment about this report. I'll be flying TPE-LAX again in mid-September, so please tell me what else you would like to know.
Alexchao From United States of America, joined Aug 2001, 688 posts, RR: 0
Reply 4, posted (12 years 8 months 1 week 2 days 9 hours ago) and read 8580 times:
Eva Air has four classes of service on its MD-11 and 747-400 aircraft. I've never had the luxury of flying Business or First yet, so I can't possibly describe it. Sorry. If I ever do, I will definitely write up a trip report.
Celestar From Singapore, joined Jul 2001, 449 posts, RR: 0
Reply 6, posted (12 years 7 months 4 weeks 1 day 1 hour ago) and read 8429 times:
I saw some reader asking for comment about EVA Business.
I thought I share with my experience.
When EVA started to fly, I was their most devoted pax. I must have flown enough of EVA that I quickly reached Gold status.
However, EVA had not catched up with the service improvement in the industry. They sit on their laurel when PTV on deluxe class was something to mention (Now you can get them on SQ economy). EVA service had gone so bad that I absolutely refused to take EVA anymore. Firstly, their FA do not service you with a smile. Their job is to get their service chores done. Seondly, they never do any improvement. On business class, I swear to God that the manu remains unchanged. It is always Lobster with Curry or Lobster with Herbs. Not that I am complaining about Lobster as main dish, but an airline never revised its menu is a reflection of how they treated their customer.
Next, the seat on EVA business never changed over the past 10 years. It is big in size but the surface are all flat, and hence very uncomfortable when you
try to get some contour to help you to sleep. The seat, in its landing position, does not get upright enough, that you are constantly on a tilt angle (backwards). Well, it first make you stare at your dummy and secondly, it make sitting on them and working on a computer very uncomfortable.
Perhaps the single most issue that I stop EVA was incident where I complaint and did not get a satisfactory response or answer. My recommendation is, EVA is a safe airline (as compare with CI) and probably nothing else more. CI has much better service level. It is personal and cheerful for CI. If you are on budget constraint, and your company is doing badly for the quarter and on cost reduction, get deluxe class for best value, not service wise, but only space wise. Nothing much more. No smiling and attending FA.
I had since scheduled all my flights around SQ and CX. In fact, I give high marks for US business class.
Air Taiwan From Australia, joined Dec 1999, 1519 posts, RR: 4
Reply 7, posted (12 years 7 months 2 weeks 6 days ago) and read 8311 times:
I do agree with Celestar that EVA's service level has declined rapidly after say 96/97 for cost cutting reasons.
Also, Alex, EVA's MD-11s doen'st have 4 classes of service, it only has Business, Evergreen Deluxe, and Economy.
CMK10, well EVA's Deluxe class is much better than the 3 rows of UA Economy Plus. It uses the Business Class seat (bigger, wider and more seat pitch), with PTVs in front of you (hardly anything to be worth mentioning, since many other airlines has them in Y Class). And the meals are different as well, served on real china and I'm not too sure but I think they've got one more dish than the Econ meals.
Alexchao From United States of America, joined Aug 2001, 688 posts, RR: 0
Reply 8, posted (12 years 7 months 2 weeks 5 days 13 hours ago) and read 8277 times:
Oops, my bad, the MD-11s do only have 3 classes.
Anyway, I agree with anyone that says EVA's service level is seriously declining. I've noticed that Taiwan's airlines don't seem to progress with other Asian airlines. While others like Cathay and Singapore are upgrading, EVA and China are sticking to their original service. It's weird.