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Air NZ Business Class AKL-BNE-AKL  
User currently offlineMattNZ From New Zealand, joined Sep 2000, 150 posts, RR: 0
Posted (11 years 8 months 3 weeks 3 days 15 hours ago) and read 5110 times:

Hey Everyone!!

Just returned from my break over christmas and my first ever Business Class experience!!
I will post the report soon, just let me get a chance to compile it!! haha

Just briefly though the flights to/from Brisbane were drastically different in the level of service and BNE-AKL (NZ132 763ER) was impeccable service where AKL-BNE (NZ131 762ER) was very disappointing.

Also the Business Class is in a need of an upgrade, I was a little surprised to see only manual operation of the seats for example.

The report should be here around a weeks time from this post!

Thanks! Matthew

7 replies: All unread, jump to last
 
User currently offlineLPL From United Kingdom, joined Oct 2001, 1055 posts, RR: 0
Reply 1, posted (11 years 8 months 3 weeks 3 days 14 hours ago) and read 5042 times:

My dad has flown with NZ in economy class and says that it was superb. Have you flown in economy class with NZ? If so is my dad right?

User currently offlineMattNZ From New Zealand, joined Sep 2000, 150 posts, RR: 0
Reply 2, posted (11 years 8 months 3 weeks 3 days ago) and read 4979 times:

yes. many times, I would say that the service in economy is on par with other airlines, but the only area to improve would be to fit long-awaited PTV's in economy which would then rival qantas 744's.

btw: trip report is not far away.

Air New Zealand Upgrades needed

- Phasing out of 762
- New Business Class with Electric Seat operation
- New First Class with Bed-style enclaves
- Premium-Economy in 744 with 36-38in pitch
- PTV's in Economy
- Upgrade of Auckland Lounge specifically lighting, and technology-wise.
- Cabin decor changes like possibly, artwork and different colours in the Biz/First cabins


User currently offlineMattNZ From New Zealand, joined Sep 2000, 150 posts, RR: 0
Reply 3, posted (11 years 8 months 3 weeks 1 day 15 hours ago) and read 4914 times:

Here it is, the first Business Class flight I have ever taken, and costing NZD$1499 (around USD$794) for the return journey to and from Brisbane, Australia. I think it was a relative bargain and it was at huge excitement even though I left home at 4:00am to get to Auckland International Airport.

The flight was NZ #131 leaving at 6.40am and was am ageing 767-200ER. The flight would take around 3 hours. The most amazing thing I felt was the check-in at Auckland, which was through the separate entry provided there. The attendant was friendly and it wasn’t long until I was entering the glass doors and up the escalator into security, which took all of 5-10 minutes the whole process from check-in to inside the shopping area!! I was very impressed by this first taste of Business Class.

The Air NZ Lounge was very nice when I entered, greeted by name as my boarding pass was looked at. There was an impressive array of beverages, cappuccino maker and assorted light breakfast items. However when I entered the seating area, I thought the lounge to be a little dark in places and the lack of technology was very evident for the business-traveller. I found the lounge an exciting novelty anyway! The boarding call was made and I proceeded into the cabin of the aircraft. I was in seat 1B this morning an aisle seat of the left side of the aircraft. The cabin is in a 4 row of 6 across in a 2-2-2 configuration, which seems to be adequate.

The first thing I noticed is the huge amount of space in the Business Class cabin. With 50in pitch the seats have a generous recline and legroom. The seats were however a little to be desired, looking a little tatty and worn around the armrests and fabrics. I have no help from the attendants for my heavy cabin baggage, which I was expecting; they would offer to help with. The seat operations were not shown to me and I had trouble figuring them out to start with, as the four buttons look like electric functions, and they were not, this is an area were Air NZ is falling behind.

The welcome drink was served with a choice of water, champagne (more about this later) and orange juice. I have to note that when you class something as champagne it is meant to be either Moet & Chandon or Dom Perignon, the so called champagne was sparkling wine, as this is what it should’ve been referred to as. The flight was delayed about 30 minutes, and then pushed back at around 7:00am. A delicious fruit berry smoothie was served shortly after levelling off, and was a new addition to the breakfast menu I heard, a found this to be a welcome addition. The breakfast menu was passed out entitled “ginger” our menu this morning, it read:

Beverages:
Start your day with an energizing breakfast drink, your choice of juice, freshly brewed or decaffeinated coffee, tea, herbal tea or hot chocolate.

Bakery Selection:
Croissants, muffins, white and wholemeal toast, with fruit conserve

Breakfast Options:
Continental Selection
with fruit, assorted cereals and yoghurts

Breakfast pancake
Filled with scrambled egg and chives, accompanied by grilled field mushrooms and slow roasted Roma tomato.

Tender sautéed lamb kidneys
With veal sausages, mushrooms and bacon served in a light tomato sauce with potato rosti.

The lamb kidneys must have scared the cabin as nobody ordered this out of the full 24 people in Business, this flight. The inflight entertainment was reasonably extensive and the screen itself pleased me. However this is when some of the problems arrived, firstly one of the attendants bumped into my leg and didn’t apologize at all, and this same attendant didn’t even try to smile the whole journey, when it was time to collect the headsets in she practically yelled at me to not wind the cord around them, the thing was I hadn’t winded the cord around anyway!

This was very bad service and attitude, the usual sweets were not handed out (they were on the way back) and the attendants weren’t all that much better than you would get in Pacific (Economy) Class. I am usually an easily pleased person, but I thought this was unacceptable, and hence I have been tempted to write to Air NZ management about this, the only thing stopping me was the impeccable service on the trip back (more on that later).

The arrivals through Brisbane were swift and no hassles on that side. Arrived at 7:30am Australia Time.

Part B is coming soon BNE-AKL.
(Sorry this is not the most detail as I would like it to be, I just wanted to get it out)


User currently offlineZrs70 From United States of America, joined Dec 2000, 3173 posts, RR: 9
Reply 4, posted (11 years 8 months 3 weeks 4 hours ago) and read 4854 times:

Boy, at first I thought you trip report was filled with complaints. But I then realized that you are joking the entire time! How did I realize this? Because each of the things you "complain" about is absurd:

1) The FA's are'nt there to lift your heavy bags. Perhaps they can help find space, but it is the passenger's job to lift the stuff we pack. (Our family rule was always, if you can't carry it yourself, don't expect someone else to).

2) No DOM/ Champagne. Well, this is a luxury most airlines reserve for F class. Funny that you had to suffer through sparkling wine! LOL

3) The FA accidentlally bumped into you and didn't even appologize. This is the one that got me. Was your leg broken? Did you need a bandade? Of course the FA should have appologized. And she never smiled? She must have been having a bad day. Every airline has FA's that have bad days.

4) She practically yelled at you regarding the head sets! That must have been just awful!

Anyway, funny post! Thanks for the laughs!




14 year airliners.net vet! 2000-2013
User currently offlineMattNZ From New Zealand, joined Sep 2000, 150 posts, RR: 0
Reply 5, posted (11 years 8 months 2 weeks 6 days 2 hours ago) and read 4821 times:

Nice to hear that you found it amusing, I certainly didn't, when I pay nearly double the price of economy, I expect the best.

2) No DOM/ Champagne. Well, this is a luxury most airlines reserve for F class. Funny that you had to suffer through sparkling wine! LOL

- I wasn't actually complaining there was no champagne, I was just referring to them classing the sparkling wine as champagne, thats all.

3) The FA accidentlally bumped into you and didn't even appologize. This is the one that got me. Was your leg broken? Did you need a bandade? Of course the FA should have appologized. And she never smiled? She must have been having a bad day. Every airline has FA's that have bad days.

- In my workplace, even on bad days I am always friendly to customers, no matter how bad i'm feeling, I expect this, especially on Business and that fact this same FA i had in March in the same mood as then, she really has got some problem!

4) She practically yelled at you regarding the head sets! That must have been just awful!

- This was totally unacceptable, and yes it was just awful!

Anyway I'm not going and on about this, and i'm standing up for my opinion at the time. I talked to some of the Business passengers that flight and they were disappointed as well.


User currently offlineAJ From Australia, joined Nov 1999, 2392 posts, RR: 24
Reply 6, posted (11 years 8 months 2 weeks 6 days ago) and read 4818 times:

Hold back a little Zrs70, attacks on people for expressing their opinions will render this forum void.
Thanks to MattNZ for expressing his views on the trip!


User currently offlineZrs70 From United States of America, joined Dec 2000, 3173 posts, RR: 9
Reply 7, posted (11 years 8 months 2 weeks 5 days 23 hours ago) and read 4832 times:

AJ,

How did I attack? I thought he was joking! But I was wrong, and I apologize if I hurt any feelings. Poor service is unacceptable in ANY class on the plane, and a letter is certainly due when we think an issue should be addressed.



14 year airliners.net vet! 2000-2013
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