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User currently offlineGOTbound From Sweden, joined Oct 2006, 94 posts, RR: 0
Posted (13 years 2 months 2 weeks 1 day 18 hours ago) and read 11007 times:

Cathay Pacific
CX 110
Boeing 747-400
Seat: 44B Exit Row

I arrived to Sydney the night before since the flight departured 09:00 in the morning, I arrived to airport with train from Sydney Central and headed to Cathay Pacific ticket office to revalidate my tickets since I made some changes to the return date. The costumer before med took rely long time and there were only one agent working, finally it was my turn and I handed over my tickets to the agent, I also asked what it would cost to upgrade the return HKG-SYD leg to business class, the agent told me that I have to upgrade the whole ticket and that would cost around 2500 AU$ but she told me that she could give me and exit row seat on the particular flight and save my the money, that’s customer service CX ! I gladly accepted her offer. I headed to the coach station to get in the courtesy coach to the Sydney International Airport Hotel, a hotel I found at www.ratestogo.com.au, the reason why choosed that hotel was that it regarding to the hotel description was the closest hotel to the airport, but when I arrived I released it was located next to the Hilton, which I had chosen if know that it also was close, the room was rely cramped, but Ok for one night.

I arrived at the airport around 06:50, headed straight to the CX check-in desks, no lines at Economy check-in, I was served by an smiling check-in agent. I asked the check-in agent for an exit row seat, no problem with that and I was headed exit row seats all way to BKK, now comes the funny part, she asked me for checked baggage, I told her that I had carry on only, since I was on a short trip, she asked me to put my carry-on on the scale, it shoved 7.01 kg, allowance was 7 kg, perfect packing she told me, I just smiled back, she wished my an pleasant trip and I headed of to security. I breezed through security and immigration. I decided it was time for some eating and shopping before I headed to the gate. Boarding started approximate 30 minutes before departure, they said that we should prepare to board by row numbers, first they called up for passengers traveling with children or disabilities to board first, and of course first, business and OW Sapphire and Emerald. After that they called for everybody else to board, I didn’t know why they dropped the row number boarding but I realized as soon as I boarded the aircraft, the load factor in Y was only about 25%! Smiling FA’s greeted me at the door and pointed out in which director I should go, another smiling FA looked at my boarding and said, “Please follow me Mr. GOTbound”, and she escorted my to me seat, never seen this before in Y! I familiarized my self with what the wall pocket had to offer, amity kit, magazine, blanket, pillow, headphone, etc. The cabin crew finalized the departure procedures and the security information started, even if I by now know the procedure from inside out I always pay attention to it, you never know when that will save your life, I also think it rude by people that just continues reading there papers and not pay attention, I don’t want to do die because they didn’t pay attention! Once we were airborne menu cards were handed out. Today’s menu offered:

Orange juice
Seasonal Fruit Cocktail
Fruit Yoghurt
Scrambled Eggs
Chipolata Sausage, Grilled Back Bacon
Paramentier Potatoes, Boiled Tomato and Grilled Mushrooms


Stir-fried Egg Noodles with Chicken and Pak Choy

Jam Butter
Tea – Ceylon, Japanese, Jasmine

Beverages were offered and I opted for a diet coke, I received a full can. I opted for the stir fried chicken with noodles which tasted ok, I asked for another diet coke and was given another full can. I took for ever for the FA’s to collect the tray, btw I really like CX “wooden” try, it’s really nice actually. After the breakfast I played with IFE, none of the movies that they offered caught my interest, so I watch some sit-coms and airshow, well mostly airshow. An hour and half after dinner I went to the galley to ask for some more to drink, it was the same FA that previously served me, I think they wondered if I was addicted to coca-cola, which I guess you can say I am, well I don’t smoke or drink coffee so coca-cola is my only addiction… After a while it was time for Lunch:


Waldorf Salad with Shrimps

Stir-fried Chicken with Oyster Sauce
Steamed Rice
Stir Fried Mixed Vegetables


Pan-fried Fish Fillet with Meuniere Sauce
Roasted Chatz Potatoes with Onion
Carrots and Beans

Baked Cheesecake with Fresh Fruits
Bread Roll, Butter
Tea – Ceylon, Japanese, Jasmine

I opted for the Chicken again, this time I surprised the FA by choosing red wine to drink, it was served from a regular bottle, not the miniature ones, the Merlot tasted ok. Another drink round was carried out and I opted for a whiskey without ice, that really confused the FA’s, don’t know why, after ½ hour I still haven’t receive my whiskey so I pushed the button and an FA quickly appeared by my seat, I was given a whisky in a little shot glass, about an ½ hour later the first FA arrived with my whiskey and apologized for the delay, this time it was a drinking glass filled up to 2/3 with whiskey, no way I was going to finish all that whiskey! I continued to watch Airshow, and soon the captain come out over the PA and said the we soon would began our descent to HKG. The pilot slammed the 744 on to the runway and taxied to the gate. Debarking the aircraft was quickly, because of the low load factor, I followed the transfer signs and went thru a security check before I entered the terminal area, don’t remember witch terminal but it was the one with low gate numbers, somebody maybe can help me out on this one. I looked at the monitors in the transfer area and saw that I had to head over the other terminal, the one with high gate numbers. I did however have time to look around at the shop in the terminal before I boarded the subway to the other terminal. I looked in even some more shops, well that’s my other addiction, shopping. When I reached the get boarding has already started.

Cathay Pacific
CX 701
Boeing A330-300
Seat: 54A Exit Row

I was greeted by smiling FA at the door, another one, also smiling escorted me to my seat. The Y cabin was 100% full. I was one of the last to board the aircraft, take of procedure soon started, the captain came out on the PA and informed us about today’s flight. We taxied to the runway and began our take of roll, we were soon airborne, the FA started to prepare the food, this flight was listed as “Refreshment” so I expected a sandwich, cupcake ore something like that, I was surprised when they server hot food, fish and rice or chicken pie, I opted for the fish and a diet coke to flush it down with. The fish tasted excellent. In middle of the meal serving a woman across the aisle started to breast feed her infant without covering herself, that was disgusting and I lost my apatite so no desert for me this time. When the nice trays were collected I watch some sit-coms and documentaries on the PTV, the movies didn’t appeal to me once again. I went to the galley and asked for a beer which was handed over by a smiling FA, I really started to like the CX girls. The rest of the flight were uneventful except that the couple with the infant decided to change the nappies on the infant in the cabin, even more disgusting since I could feel the smell, really annoying, especially since there was a lavatory with nursing desk just in front of them! I looked out of the windows as we flew over the Vietnam/Laos border, talk about dense landscape, must been hell fighting VC and NVA there 30 years ago. I looked at Airshow the rest of the flight, after a while the captain informed us that we would land in BKK in 40 minutes, the pilot landed the Airbus smoothly on the runway, I never been to BKK before, but I heard about the golf course, totally unreal! After I debarked the aircraft I headed towards immigration, no lines what so ever, I did get a some stamps in my passport, the immigration agent stamped on an already used page in my passport, that good because they usually skip a 10 pages ore something from your pervious stamps. After the immigration was cleared I headed to the arrival area and was met by my prearranged driver, which drove me to the Radisson Hotel.

5 replies: All unread, jump to last
User currently offlineKL713 From Netherlands, joined Aug 2001, 772 posts, RR: 1
Reply 1, posted (13 years 2 months 2 weeks 19 hours ago) and read 10711 times:

nice and interesting trip report!

I'm keeping an eye on all CX experiences, since I will fly CX upcoming summer to Australia....but in another direction, I will make the HKG-SYD leg in august (part of my trip to Australia, AMS-HKG-SYD), and the BKK-HKG leg somewhere in summer next year (as part of my return trip to Amsterdam, SYD-BKK-HKG-AMS)....since I will be staying in Australia on working holiday base......

A Y-load factor of only 25%??....wow....I'm a little bit suprised to hear that.....I thought the flights between HKG and SYD v.v. were always fully booked.....

looking forward to your return trip....cheers!

732 733 734 73G 738 739 742 743 744 752 763 77E 773 77W 319 320 332 333 343 388 M11 146 DH4
User currently offlineZizou From Australia, joined Oct 2000, 1536 posts, RR: 4
Reply 2, posted (13 years 2 months 2 weeks 3 hours ago) and read 10634 times:

Great report and a 25% load factor, must be worrying for CX. The afternoon CX flight from Sydney is going to be replaced by A340-600 and the morning flight is going to be a A330. The B744s will only come into Sydney occasionly

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4785 posts, RR: 24
Reply 3, posted (13 years 2 months 2 weeks ago) and read 10610 times:

Interesting report! It is a report involving 2 of my favourite cities - Sydney and Bangkok!  Smile

You seem so amazed at the smiling FAs. Never been on an Asian carrier before?  Big grin

Welcome to my starry one world alliance, a team in the sky!
User currently offlineGOTbound From Sweden, joined Oct 2006, 94 posts, RR: 0
Reply 4, posted (13 years 2 months 1 week 5 days 16 hours ago) and read 10517 times:

>>> KL713

The 25% Y was on the 09:00 a.m SYD-HKG flight, the flight from HKG-SYD ( I think it left 23:45?) did have almost a 100% load factor in Y, that flight was an A330-300, so I understand why CX switch the B744 to an A330-300 for that morning flight. I almost finished with my "Working Holiday" down here (going back to Sweden the 26th March), you going to love it down here, if you have any question about it just ask me!

>>> Zizou
Thx, It makes sense that CX does that change.

>>> Ryanair!!!
Thx, Yes both cities are amazing, but I prefer Singapore over Bangkok, and as you guessed, I have never been on an Asian carrier before, the only smiling FA's I've seen before was actually on a QF domestic flight!, I usually fly with BA, AY, SK and AF on intra-Europe and transatlantic flights, so I'm not spoiled by smiling FA's!

User currently offlineRyanair From United Kingdom, joined Jul 1999, 654 posts, RR: 0
Reply 5, posted (13 years 2 months 6 days 1 hour ago) and read 10449 times:

That type of personal service in Economy is what sets CX apart in my view. Truely a great service.

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