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User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Posted (12 years 10 months 2 weeks 4 days 16 hours ago) and read 6804 times:

I flew out to Portland on 4 July , and my flight out on United on the HNL-LAX sector in First Class was extremely disappointing – they made some very noticeable cutbacks in First. Anyway, I was supposed to return to HNL on the 20 July, but my client requested me to fly to Pohnpei (PNI) in Micronesia to attend their board retreat, so I rebooked myself to fly back to HNL on 17 July in order to catch the Continental Micronesia Island Hopper on 18 July. Unfortunately, no seats were available on the early morning flights back to HNL on 17 July, so I had little choice but to rebook myself on the 1.30pm PDX to SFO flight (UA874) to connect onto the 4.30pm departure (UA61) to HNL. This option would have given me only 12 hours in HNL. As my departure date grew closer, however, I decided that I wanted to get back to HNL earlier in order to have more time to rest and to prepare for my meetings in PNI. I contacted UA and they advised me try standing by for the earlier flights. The early PDX-SFO was a definite go, but the SFO-HNL flight was less certain. I decided to take my chances regardless.

United Airlines
Portland to San Francisco
Economy Plus, Seat 15C (Exit)
STD/0605 ATD/0601
STA/0743 ATA/0740

I checked in the night before for my original ticketed flight using UAL’s Online Easy Checkin service, and I printed out my boarding passes without difficulty this time (I had trouble doing it on my flight out). My intention was to use the boarding passes to go straight through security in order to standby for the 6.05am flight.

Arrived at PDX at 5.25am. Approaching the airport, one might be forgiven for thinking that PDX was a UAL hub – there were no less than eight mainline aircraft (A319/A320/B737/B757) and four United Express turboprops. The two security lines were VERY long (at least 70 yards each). Luckily I had my Star Alliance Gold card with me and I got through the express lane without hassle. The TSA agent who checked my ID did not notice that my boarding pass was for an afternoon flight. Once through security, I walked to Gate E1 and got a seat immediately. As the flight was already boarding, I went straight on and got into my exit row seat. The flight was very empty – less than 50% of the seats were occupied, and I had the exit row to myself. Boarding was completed by 5.50am, and the Captain Paula G____ came onto the PA. Surprise! Out of my last ten flights, I have had female cockpit crew on four of them, and I don’t think any of them were the same person because of different fleets, airlines, and ranks (AA MD80 Captain, UA 767 F/O, UA 737 Captain, UA 757 Captain).

Pushback was early at just after 0600, and three United jets pushed back at about the same time. All three planes were pushed back at an angle and they taxied out to runway 28R one-by-one. Takeoff was very quick and powerful – gotta love the 757 for that! The flight itself was very uneventful. No headsets were provided (I wonder why?). Flying time was 1 hour 22 minutes, and there was only a drinks service. I opted for their Starbucks coffee, and I got a refill. The passenger seated in front of me was odd – he looked as if traveled a fair bit, but he still asked if the SFO-LAX flight he was connecting onto had a meal… get real! I noticed that the woman across the aisle was knitting something. Wonder how she got the knitting needles past the TSA agents.

Before long we lined up to touchdown at Runway 28R. Taxi was quick, as was disembarkation.

United Airlines
Flight 67/17July
San Francisco to Honolulu
Economy, Seat 58K
STD/0900 ATD/1008
STA/1105 ATA/1207

As soon as I disembarked, I looked at the monitors and saw that the flight I hoped to get onto was delayed – the reason given on the screen was “Aircraft Servicing”. I also noticed that the later flights to HNL were all running on time, however. I immediately walked to the Customer Service counter and I found that the line was full of HNL passengers trying to get seats together. The Customer Service Agent put me on standby and told me that the aircraft had been changed from a 767 to a 744, but it was overbooked. Huh? I asked again and he confirmed that the two-class 767 that had been scheduled to operate the flight was so badly oversold that they had to change aircraft to a three-class 744, and yet it was still oversold. I found that hard to fathom.

Our 744 arrived at Gate 86 at about 0920, and from that time on the gate agents made multiple announcements for people whose seats had been changed. It was relatively chaotic – many groups and families were seated apart and some were not taking no for an answer. Despite the obvious pressure, the gate agents were professional and they were supported by their manager, who remained cheery throughout.

Boarding commenced at 0940. My name was called out at about 0950 and I took my boarding pass – darn, a window seat – and I made my way down into the aircraft. As I walked down the cabin, I noticed that there wasn’t Economy Plus on this aircraft. The gate agents weren’t joking – the aircraft was chockablock! After I took my seat, I looked down at the ramp agent putting baby strollers into Hold 5, and I counted 11 of them. I thumbed through the literature in the seat pocket and saw duty-free catalogs in Japanese – evidence that this aircraft normally operates across the Pacific.

Pushback was a few minutes late while the ground staff tried to get everyone seated in order to count empty seats and get the standby passengers on. A few passengers didn’t cooperate when asked to sit down, and the gate agents had a hard time confirming if any seats were unoccupied. In fact, pushback was delayed because one passenger took her time getting seated.

Taxi to 28L was short, and we took off alongside am America West A320 that was landing on 28R. Takeoff roll was, not surprisingly, long. After takeoff, I dozed off. Cabin service started about 30 minutes into the flight, but the meal took some time to get to me because I was at the back. Breakfast choices were: a croissant sandwich with ham, egg and cheese, or a fruit plate. I chose the former, and I got a small fruit appetizer (three cubes of cantaloupe and three cubes of pineapple), the “croissantwich” and a rather stale cherry apple turnover. This meal was, however, a lot more satisfying that the one in First Class on my outbound journey, because this time I got what I expected for the class of service. The crew was based in SFO – they were all pretty average, except for one Asian male F/A who very obviously enjoyed his job – he smiled and interacted a lot more with passengers.

The inflight movie was “Agent Cody Banks”. It was quite awful and I gave my after about 30 minutes. Thankfully, the music selection was good – this being a 744, we had “Eurobeat/Chillout” on Channel 13, my favorite! Rest of the flight was dull – I took the time to review the presentation I would make to my client in Pohnpei. There were some obnoxious frat boys a couple of rows behind me that were loud, but luckily the audio drowned out their voices. “Eurobeat/Chillout” is awesome – half the program featured funk band Delerium, with songs from their albums “Chimera”, “Poem”, “Karma” and “Semantic Spaces”, and featuring vocals from artistes such as Sarah McLaughlin, Zoe Johnston (Faithless), Leigh Nash (Sixpence None the Richer).

Flying time was about 4 hours 37 mins, and descent into HNL was a little bumpy. The aircraft flew over downtown HNL, headed out to Pearl Harbor, and then made a 180-degree turn to land at 08L. Just before landing, I saw an aircraft carrier heading out of Pearl. Disembarkation was quick, and I made my way out the airport.

If there are any United insiders reading this, I would be grateful if you could check up a few things for me: (1) Exactly how overbooked was this flight? (2) Were any fare paying First Class passengers downgraded to Business Class (I think the domestic 767s have 30+ First Class seats, as opposed to 12(?) on the 744. Also, were any upgraded? (3) Did they really delay this flight to get a 744 to operate it, and did this throw off other schedules?

Coming up next: HNL-PNI (via Majuro on Kosrae) on CO. My client had initially booked BusinessFirst for me because Economy was full, but unfortunately Coach cleared, and now I am stuck in a middle seat for eight hours on their B737-800. Darn!

11 replies: All unread, jump to last
User currently offlineGotAirbus From Singapore, joined May 2001, 851 posts, RR: 1
Reply 1, posted (12 years 10 months 2 weeks 4 days 14 hours ago) and read 6659 times:

Can't wait for your PNI flight! I was wanting to know what the experience is like.


(gotAIRBUS?) - (Got Commonality?) - (Have A Nice Flight!)
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 18
Reply 2, posted (12 years 10 months 2 weeks 4 days 6 hours ago) and read 6570 times:

Well... equipment changes to HNL happen once in a while... we had a 3-class 777 instead of the normal 2-class 762 on the red-eye to ORD last night... and that was still oversold as well. Basically, loads are so heavy aircraft substitutions have had to be done in order to compensate for the heavy overbooking on said flight. Unfortunately, giving of loads is not allowed, besides, it's past departure so impossible to look up for customer service crew at the airport.

All flights to Hawaii are two class aircraft. If you have booked/paid for a First Class seat (most First Class seats are usually miles or upgrades), it usually allows only for a one-class upgrade. Since 2-class aircraft are the norm to Hawaii, this isn't usually a problem. Besides... Business Class on a 3-class 777/747 is light years better in everything than a 2-class F seat. 747's are configured in a F12/C73/Y260 seating, but the usual 2-class 777 is a F36/Y312 (89 Y+/223 Y)... oddly enough the 777 has 3 more seats, but I just work for United Express (SkyWest) so I don't know the reasoning behind it.

Might have delayed the return flight a little bit. It just said the flight left late due to late arriving equipment. If we had to pull a crew and a plane together, that might have well been the reason.

Just rambling, but hope it makes some sense.

Happy Travels!  Smile

Head in the clouds... yet feet planted firmly on the ground.
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 3, posted (12 years 10 months 1 week 6 days 4 hours ago) and read 6352 times:


Thanks for the info! I still find it hard to fathom that it went from an overbooked 763 to an overbooked 744. The original flight must have been overbooked by more than 100 seats. I guessed the paxs who originally paid for Y but upgraded to F were seated in the Business Class cabin and those who paid for F got to sit in F. I kinda wished I had tried to get a seat in Business but I only had three upgrade credits left (five are needed for SFO-HNL) and I am saving my miles to redeem two Business Class tickets to Asia next year (just short of 500 miles now!)

User currently offlineMilesDependent From Australia, joined Sep 2001, 882 posts, RR: 0
Reply 4, posted (12 years 10 months 6 days 22 hours ago) and read 6246 times:


Could you please advise the rego of the B744 above. I understood that all 744s had been fitted with Y+ for some time now.


User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 18
Reply 5, posted (12 years 10 months 6 days 21 hours ago) and read 6256 times:

MD: All 747-400's are equipped with Economy Plus, and have been for a long time as you said... I was just pointing it out in the 2-class 777 configuration, because I kind of had to count that one out (forgot it was 36/312), and I know the configuration for a 747-400 off the top of my head (hey, when you look at the SYD departure every night it sticks in your mind Big grin)

Happy Travels!  Smile

Head in the clouds... yet feet planted firmly on the ground.
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 6, posted (12 years 10 months 6 days 17 hours ago) and read 6233 times:

I didn't get the rego - wrong angle at both terminals. I am pretty sure there wasn't E+.

User currently offlineCatholic2006 From United States of America, joined Jul 2003, 357 posts, RR: 2
Reply 7, posted (12 years 10 months 6 days 2 hours ago) and read 6180 times:

I wish that I could have taken that flight, uneventful or not. I actually like uneventful flights because they keep me more calm and less anxious when I fly. The quieter the better.

I also think that getting to fly a Boeing 747-400 aircraft (especially with United Airlines) would be really cool. I've never flown one, but I hope to fly one.

That music seems pretty cool, but I prefer Rap, hip-hop, or R&B. But on an aircraft I would hope for Classical/Baroque. I love that kind of music (which is one of the reasons I started playing the oboe).

Yeah, I agree with you. I think airlines should try to get a better movie selection. Everyone that stated that there was a movie on their flight said that they didn't watch them (or at least didn't like them).

I hope you liked United Airlines overall. I sure did. God bless!!!


PS: The Boeing 777-200 aircraft that I flew from Chicago-O'Hare International Airport to Denver International Airport had a First Class section, a Business Class section, and an Economy Class section. Are there new ones without Business Class?

Ne vous inquietez pas. Je ne vous hais pas . . . . encore, mais faites attention !
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 8, posted (12 years 10 months 5 days 22 hours ago) and read 6157 times:

UA has a few two-class 772s, used mainly on the Hawaii flights.

User currently offlineCatholic2006 From United States of America, joined Jul 2003, 357 posts, RR: 2
Reply 9, posted (12 years 10 months 4 days 6 hours ago) and read 6118 times:

Oh, okay! I was just thinking because I wasn't on one. God bless!!!


Ne vous inquietez pas. Je ne vous hais pas . . . . encore, mais faites attention !
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 2
Reply 10, posted (12 years 10 months 2 days 16 hours ago) and read 6099 times:

SQ-er... All 744's have economy plus, however it is located starting just aft of door three, with a small section of regular economy (30 seats) situated between United Business and door 3.

F L Y 7 7 7 U A L

User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 11, posted (12 years 10 months 2 days 5 hours ago) and read 6077 times:

Hmmm, perhaps I was looking at the regular Economy between Business Class and Door 3 and thinking there was no Economy Plus.

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