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Singapore Airlines: SQ286 Auckland To Singapore  
User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Posted (11 years 1 week 1 day 19 hours ago) and read 11991 times:


Singapore Airlines SQ286
Boeing 747-412 9V-SPC
Auckland-Singapore
14 August 2003
STD 1415 ATD 1438
STA 2045 ATA 2052



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Photo © Konstantin von Wedelstaedt
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Bright sunshine made it hard to leave New Zealand on this beautiful day. I had rung up that same morning to get seats on the flights SQ offer between Auckland, Singapore, Frankfurt and Hamburg. There was exactly one seat left on the flight to Singapore and Singapore Airlines reservations in Auckland waitlisted me onto SQ26, the flight that left Singapore the same night that I would be arriving. As usual, this flight was full.
My inital plan was to take the Air NZ flight that leaves a bit earlier and then the Lufthansa flight out of Singapore simply because I had some Airpoints to spare for an upgrade as well as some Miles with Lufthansa and I would have loved the idea of flying Business class the whole way. However, apparently they coldnt do that with my ticket (weird, on a cheaper ticket I could change to those airlines!)

Getting to the airport at Auckland was the usual hassle, the road to the airport mainly takes you through suburbia and residential zones which results in frequent stopping and waiting at the lights. From Auckland's North Shore to the airport it took me about 45 minutes. Crossing the Harbour Bridge before leaving the country always has this special feel to it, and today it was no different.

Once I arrived at the airport I proceeded down to the Singapore Airlines office to check whether I had been confirmed on SQ26, because otherwise I might have to stay a night in Singapore and catch the daytime flight to Frankfurt. Fortunately I was confirmed and it was entering the queue for me.

There is a x-ray machine at the beginning of the queue where some people that think they are really important screened all my bags, and put a "security seal" on a random zip of my bag. One really has to wonder what the point of this is, because firstly people can still smuggle stuff on them and secondly that "security seal" is a real piece of crap, in fact it fell off most bags by the time the passengers reached queue. I didnt feel like having an argument about this with any security staff so I just let it all happen to me.

Queuing for check took a good half hour, as there was only 4 counters open. All sorts of people were wanting to catch this flight, from seniors to families to large tourist groups. Its interesting to see how SQ attracts all sorts of people.

I was checked in by a very nice guy and we kept joking, which added a real nice touch. I was assigned seat 49K, I knew this was the exit row but at the same time this is the seat right next to the door with the emergency slide container right in front of me. The other downside of this row is that its next to the galley and you essentially get served last, and in most cases your meal choice would have been gone.

I still dont know what to think of Auckland airport, while the international terminal seems to be fairly new it lacks the stylishness of other airports. And the check in area is a bit depressing as it is quite dark. Mind you, I think I read the international terminal is about 25 years old and it isnt doing too badly for that.

Once more a big queue for immigration which took up another 15 minutes, but by 1355 I was officially out of the country. However, this constant queueing when leaving and entering the country needs to be changed. Especially upon arrival you can add a good 45 minutes until you are actually out of the terminal from the time you touch down. This is not good enough and definitely needs to be improved.

While walkinn up to the gate I noticed 2 Emirates B777-300s parked at the gates, which was rather interesting to see. The routing back to Dubai doesnt sound too attractive though, with the aircraft stopping in Sydney (Melbourne) and Singapore. This will certainly not attract customers but Emirates promised to put the A340-500 on this route which will hopefully ease travel between NZ and the UAE.

As always, I was one of the last people to board the aircraft. I hate getting on early as I know I will be spending more than enough time cramped up in my seat inside a big machine. I was seated next to a friendly English couple who were travelling with their children. This flight was 100% full.

At 1423 we finally were pushed back from our gate 6 and towed out onto the taxiway. The usual engine starting procedure while the hilarious safety video was played. It has been discussed on here numerous times how the two girls at the end just cant say "have a good flight" at the same time. It just sounds awfully bad and unprofessional.

Obviously this aircraft, registration 9V-SPC, was Wisemen 3000 equipped, SQs Audio Video On Demand (AVOD) entertainment system.

A fairly long, slow taxi took us out to the runway where we took off without holding at 1438 and an incredibly long take off run. Initially we were heading out west over the water, then made a right turn and followed NZ's coast up to Cape Reinga. On this beautiful day this was an awesome sight and I took many nice photos of New Zealands awesome beaches.

Our inital cruising altitude would be 30,000ft and it took a fair while to get there (talk about the A340 being a slow climber). Meanwhile, Krisworld was ready to be used and beverage service commenced. I was disappointed to discover that many things on Krisworld havent changed from July to August. Many movies are still screening (including Bulletproof Monk and Legally Blonde) and I dont think the music section has been updated at all.

We were served a beer from cups on a tray but it wasnt much and while the flight attendants were busy running around the cabin I eyed 4 glasses of beer in the galley and just started serving them to the people in my row. They were very positively surprised!

Anyway, me and my English neighbours just kept drinking basically throughout the flight and at one stage we were going to ask if the flight attendant could just leave the bottle of wine with us... Big grin

It took ages for the food service to come around to us (like I said, row 49 gets served last) and due to turbulence the service was interrupted for a good 10 minutes. I was starving by the time they finally came around to us, and guess what there was no choice left. The pasta was gone. No drama though as I wanted the Thai style red curry beef anyway. What I got was something completely different, it just looked like beef, rice and vegetable but it was far from a Thai style curry.

Throughout the flight, I kept going up grabbing snacks and drinks as SQs flight attendants are pretty slack coming aorund with water, and you would really want to keep yourself hydrated if you are a professional wine drinker...  Big thumbs up

We took a rather northerly route this time, even further north than Brisbane! The furthest south I have gone on this route is over Sydney. Those with geographical knowledge will be able to tell the difference! We actually overflew the beautiful Whitsunday Islands which made for another gorgeous photo opportunity.

I watched the movie "Anger Management" with Jack Nicholson and Adam Sandler, as well as some of my favourite comedies: That 70s Show, Third Rock From The Sun and Friends.

Strong headwinds catered for a flight time of over 10 hours for the roughly 8800km distance.

A couple of hours before landing dinner was served. For some reason this time we were served amongst the first people. Therefore, my first choice was still available. I have already forgotten what it was but I can assure you that I wasnt anything spectacular.

At 2052 local time, 9V-SPC touched down very smoothly on terra firma. It was about a 10-minute taxi onto our position E31. Once the plane came to a halt of course everyone jumped up even though it took at least another 10 minutes until us Economy people could leave the aircraft. While my onward journey would take me to Frankfurt then to Hamburg, this aircraft would continue on to Amsterdam and Newark that night.

Just some overall comments on SQ:
Food was OK but nothing spectacular. Unfortunately it took ages for them to bring the first meal. I would also wish that they come up and down the aisles with glasses of water even more often. The inflight snacks they offer are nice, I had an apple and a sandwich between the meals, as well as some crackers.
Wisemen was very enjoyable however the system is too slow and the advertisements before every item that you are trying to watch gets a bit on my nerves, especially as fast forward is rather hard to do. The headsets they distribute are supposed to be Dolby Surround which I suppose they are, but they are the ones you clip behind your ear and after 10 hours or so my ear began to hurt.

I'll see if I can find the time to write something decent about my onward flight SQ26. Even though there seems to be a lot of reports about that particular flight on this forum.

Please send in some comments or critism. I was half asleep writing most of this between flights at the airport!
Thank you for taking your time to read through this.

[Edited 2003-08-15 19:43:42]


Yours truly - StarFlyer
19 replies: All unread, jump to last
 
User currently offlineB-HXB From New Zealand, joined Jan 2001, 745 posts, RR: 0
Reply 1, posted (11 years 1 week 1 day 15 hours ago) and read 11702 times:

Great report.

I agree with your comments about AKL. The main problem is that previous management has been extremely complacent about terminal facilities ever since a major expansion project was completed in 1996. Even though, by their own words, they are expecting a near 40% increase in flights over the summer, they don't seem to be doing anything constructive about it.


User currently offlineTsentsan From Singapore, joined Jan 2002, 2016 posts, RR: 15
Reply 2, posted (11 years 1 week 1 day 7 hours ago) and read 11562 times:

Great stuff, tink u parked at F31 not E31 as there aint an E31.
Good observation that the B744 is a slow climber too... muz have been heavy, no wonder they had to scrape the tail along the runway.....



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User currently offlineRyanair!!! From Australia, joined Mar 2002, 4753 posts, RR: 26
Reply 3, posted (11 years 1 week 1 day 5 hours ago) and read 11527 times:

If the flight is a 2-meal flight, it is only right for them to alternate between starting from different ends of the cabin for the meals. It is a practise with a few airlines that I have flown long haul with, namely SQ and MH.

U did not mention much about the "service other airlines talk about". Was it that bad?



Welcome to my starry one world alliance, a team in the sky!
User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 4, posted (11 years 1 week 1 day 4 hours ago) and read 11528 times:

Thanks all for your comments.
Sorry must have gotten it mixed up with the gates, Tsentsan. Boy was I happy when we lifted off in Auckland, because the SQ286 incident earlier this year was on my mind indeed.
The service was OK. I wish they would give you more water! They only come down the aisle every hour or so once all trays have been collected in.
The hostesses were a little robotic but not too bad. Had ones that could actually joke with you on my onward flight to Frankfurt (WOW!).
What I really liked was the extensive drink service before and during the meals, I think I got at least 3 or 4 refills!

I took some photos and I'll see if I can upload them somewhere (surely not a.net!) and then post them on here, so stay tuned!



Yours truly - StarFlyer
User currently offlineStratofish From Germany, joined Sep 2001, 1051 posts, RR: 5
Reply 5, posted (11 years 1 week 20 hours ago) and read 11441 times:

A great report, indeed.
One question: do you remember the wine they served you? I know a couple decent NZ wines, would be interesting which they serve on SQ.

Would love to read the rest of the trip especially since HAM is underrepresented on here.  Smile



The Metro might be the Sub(optimal)way
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 6, posted (11 years 1 week 18 hours ago) and read 11425 times:

I usually bring my own water on board. But then again, nowadays I fly United mostly, so that's understandable....  Smile/happy/getting dizzy


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 7, posted (11 years 1 week 5 hours ago) and read 11376 times:

They came around with water every hour or so....I think that's regular enough. Ever been on airlines where the crew disappears into the galley after meal service never to be seen again till the next meal?.....

I realise that I never have to bring my own water on SQ flights because 1) the attendant call button actually works and 2) they come around with drinks every hour or so  Wink/being sarcastic



There's always a better way to fly...
User currently offline9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6
Reply 8, posted (11 years 1 week 1 hour ago) and read 11323 times:

Nice report.

The Dolby Headphones you mentioned are only distributed in F and J, while the headset in Y class are indeed the clip ones. Their used to be the normal "Over-your-head ones", not sure what happened to them. Passenger feedback?

Also SQ did upgrade your entertainment on your aircraft, Legally Blonde and Bulletproof Monk are supposed to be shown on aircrafts with AVOD which provide more channels. Didn't you get X-Men II on your flight?

Usually SQ update their entertainment 1-2 days before the end of the month, especially on trans-atlantic and trans-pacific services when the flight actually leaves SIN for 2 days and more!

Best Regards


User currently offlineStarG From Indonesia, joined Mar 2003, 197 posts, RR: 0
Reply 9, posted (11 years 6 days 22 hours ago) and read 11298 times:

9V-SPK,

I thought I read in an SQ ad that all the headphones in F, J, and Y are Dolby headphones.
The F and J have additional feature of noise cancellation.

StarG


User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 10, posted (11 years 6 days 18 hours ago) and read 11269 times:

@Stratofish, Crispin, no idea what wine they served but I might come to the Airport Classics and then we can discuss a few NZ wines, if you are going to be there too!  Big grin I'll see if I'll write the report about the onward flight some time, maybe when the weather isnt as good...  Big thumbs up


@SQ772, alright then, I didnt realize they fare this good with their water service compared to some airlines (that I havent been on...). Maybe I am just one exceptionally thirsty person... Big grin

@9V-SPK, I didnt see X-Men II, dont know if it was on. But I am not a movie person on planes, I prefer shorter features, like Friends etc. On my boarding pass it reads: Welcome to the first airline that brings you Dolby Headphone surround sound in every seat in every class. But like I said, my ears hurt from those clips and also its weird how they want you to keep this little bag they come in... I always lose it...  Laugh out loud


I was going to post some photos here and uploaded them to geocities but they wont display. Anybody know or better place or is it just me who cant see linked photos from a geocities site?


[Edited 2003-08-17 20:45:51]


Yours truly - StarFlyer
User currently offlineStratofish From Germany, joined Sep 2001, 1051 posts, RR: 5
Reply 11, posted (11 years 6 days 17 hours ago) and read 11274 times:

Falko: My boss wanted me to work those days so I would even have saved the ticket price,... ..."unfortunately" I´ll be roaming the beaches of Queensland around that time.  Laugh out loud
I´ll sure have tasted some more OZ wines by then, although ADL is considered the "wine capital of OZ".

Oh, and Ringeltaube used to have some great NZ wines.



The Metro might be the Sub(optimal)way
User currently offline9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6
Reply 12, posted (11 years 6 days 9 hours ago) and read 11218 times:

Well I posted my photos on my geocities website but sometimes it's out of bandwith, which means people have to wait for an hour in order to look at the photos. Why don't you just give out the link to that site and we'll just surf it?

Indeed the F and J ones are also noise cancellation, does that mean that the Y class clip headphones are also Dolby headphones? Don't have too much impression on it so not too sure, but definetely the ones for F and J are much much better than the clip ones.

Best Regards


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 13, posted (11 years 6 days 8 hours ago) and read 11217 times:

Those Y clip-on earphones are supposed to provide passengers with the Dolby experience. Unfortunately, it's really quite impossible to experience Dolby surround sound unless you have the noise cancelling feature to cut out the drone of the aircraft. Nonetheless, it's still Dolby surround sound, and you can get quite a kick out of it if you push the volume up a few notches (and risk busting your eardrums)  Big grin

And I totally agree with the *flyer that although clip-on earphones are the IN thing now (everyone uses clip ons in Singapore), those provided by SQ look and feel cheap. The back of my ears hurt after wearing them for just 3 hours. AFAIK, AF uses those clip ons as well.

As for returning them in the plastic bag...that's ideal, but 90% of passengers return them to the crew all tangled up (including me)....  Smile/happy/getting dizzy



There's always a better way to fly...
User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 14, posted (11 years 6 days 6 hours ago) and read 11204 times:

9V-SPK, your wish is my command...  Laugh out loud
For photos look at this site. It's very basic but it does the job.
http://www.geocities.com/falkowestphalen/
Let me know what you think.



Yours truly - StarFlyer
User currently offline9V-SPK From Hong Kong, joined Aug 2001, 1646 posts, RR: 6
Reply 15, posted (11 years 6 days 3 hours ago) and read 11182 times:

Those 5 pictures are awesome! IMO You should take more next time as there are a lot of members other than me that are interested in the photos.

Cheers




User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 16, posted (10 years 11 months 3 weeks 5 days 21 hours ago) and read 10983 times:

It took me a while but I just found the menu they hand out on this flight:

light meal from auckland to singapore

main courses
Thai style red curry beef served with seasonal vegetables and steamed rice

or

Linguine al frutti di mare - Linguine pasta with seafood in tomatoe sauce

dessert
Ice cream

from the bakery
Roll and butter


dinner from auckland to singapore

main courses
Fish & Mash - Deep fried fish fillets in batter with mustard mash and green peas

or

Stir fried chicken with basil leaves, carrot, mushrooms, green beans and fragrant rice

cheese
Cheese and crackers

dessert
Apple crumble

from the bakery
Roll and butter

---------
I love that "from the bakery"... those rolls are so dry and definitely need flushing with some beers!  Big grin



Yours truly - StarFlyer
User currently offlineRpwgw From Australia, joined Jun 1999, 209 posts, RR: 0
Reply 17, posted (10 years 11 months 3 weeks 5 days 10 hours ago) and read 10913 times:

One thing have always noticed about SQ is that if you miss out on a choice of meal they make a note of it and at the next meal service they come to you first and offer you the first choice.



User currently offlineMexicana757 From United States of America, joined Apr 2001, 3037 posts, RR: 28
Reply 18, posted (10 years 11 months 2 weeks 6 days 15 hours ago) and read 10642 times:

Good trip report, enjoyed reading it especially the part where you went to get the beer, lol. That was funny. Did the flight attendants say anything when you did that??

User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 19, posted (10 years 11 months 2 weeks 6 days 3 hours ago) and read 10634 times:

No, I was sneaky enough so they didnt even notice! Plus if they arent going to serve us then I will just have to help myself!  Big grin In the end I even knew the draw where the cans where!  Smile


Yours truly - StarFlyer
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