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HEL-CPH-BKK-CPH-HEL With SAS In C/Y/M  
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Posted (11 years 2 months 1 week 5 days 3 hours ago) and read 13444 times:


01 October 2003
Helsinki Vantaa (HEL/EFHK) – Copenhagen Kastrup (CPH/EKCH)
Scandinavian Airlines SK 719
McDonnell Douglas MD-90-30
LN-ROB “Isrid Viking”
1750-1830 – On Time
Economy Class, Seat 14C


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I arrived at Helsinki airport with about two hours to spare. SAS was so nice to me that they cancelled the 9pm Copenhagen run and rebooked me onto the 5:50pm one – resulting in a 4-hour wait at Copenhagen… My travel agent insisted that I need to get the flight coupon stickered – but I never bothered with the three-hour drive to the nearest office. No problems with my ticket but the check-in agent suggested that I should get a new passport right there at the airport… Sure it shows some wear and tear and has about 20 pages full of stamps but not a single immigration officer has complained, including the U.S. ones. Needless to say I skipped the visit at the police station and saved myself 40 Euros (cost of an express passport).

Next stop was the SAS ticketing counter and about fifteen minutes later, I left with four sets of new tickets… I then breezed through security and headed to the SAS Business Lounge as usual. The guy at the counter recognized me from previous visits, and I grabbed a seat near the windows. The lounge was packed with various SAS and LH afternoon flights having high loads in business class. I made some sandwiches with cold roast beef and called Lufthansa Senator Service to secure a future upgrade. Very professional and friendly service there as usual.

Scandinavian 719 soon started boarding at gate 22, and was not full this afternoon. I was hoping for a bump onto the Air Botnia flight departing 30 minutes later, but no luck. SK 719 had been overbooked constantly in the weeks before and KF had had a few seats left. This Tuesday however, the Air Botnia flight was very seriously overbooked instead and they kept sending passengers onto the 719.

Usual SAS Helsinki run grandmas greeted me at the door in Danish only. It’s very interesting to see that the MD80/90 flights to/from Helsinki always have very senior crews while the longhaul flights have much younger flight attendants. My seat 14C was three rows back from the divider, and provided rather good legroom. However, the footrests are gone from the MD90s it seems. The seats had Scandinavian Direct headrest covers as usual – Helsinki is not part of the concept but they still use those.

We were pushed back on time, and taxied to the new 22R for takeoff. The MD90 is a really powerful thing on takeoffs, and this one was no exception. Lunchboxes were distributed soon after takeoff United style – not a single smile or anything. Same disappointing contents: a very small sandwich, cup of water and a coffee cup. I had two Baileys afterwards and tried to sleep for the rest of the flight. We landed roughly on time, and taxied to concourse C. This was yet another MD90 flight that used a non-Schengen gate, so all passengers had to use the tail exit and take a bus to the terminal. The good thing is that the bus drops you off literally at the doorstep of the lounges, so it’s very convenient.

01 October 2003
Copenhagen Kastrup (CPH/EKCH) – Bangkok International [Don Muang] (BKK/VTBD)
Scandinavian Airlines SK 973
Airbus A340-313X
OY-KBM “Astrid Viking”
2245-1440 – On Time
Economy Extra, Seat 15A


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I spent the four hours basically surfing the Internet and eating some Danish meatballs – it wasn’t too bad as the Scandinavian Lounge is very nice. I made it to gate C37 about 40 minutes before departure and went to pick up my new boarding pass – an upgrade to Economy Extra.

Boarding started half an hour before boarding and the process was quite frankly pathetic. SAS uses cabin crew for picking up the tickets, and this particular grandma decided to stick to some rules of her own. Only economy class was allowed to board by rows, and us Star Golds and business class passengers were very rudely denied “You MUST wait!!!” Finally, twenty minutes later and when absolutely everybody else had boarded, the group of about 50 pissed off passengers were told “You may NOW board.” I have never seen anything like that before – business class/elites are usually boarded first, can board at their convenience, or are escorted past the lines (Cathay Pacific).

Greetings were in Danish/Swedish again, no reaction whatsoever when I said hello in English. Economy Extra has 24 seats with 2-3-2 configuration and 38” pitch right after the business class cabin. My first impression was that the seat is hard as rock – I swear it must be a piece of wood/plastic just covered with the fabric. While a bit wider, the seat also lacks a real legrest, and has just a fold down footrest like some carriers have in economy. It was useless for me as the PTV control box takes half of the legroom and I could not extend my left leg at all. The only product I can compare this to is Virgin Atlantic Premium Economy, and even the old version on Gatwick-based 747s feels like business class in comparison. But naturally Economy Extra is better than the basic cattle class.

We were pushed back on time, and took off about five minutes later. A very long roll and lousy climb as usual with the A340s. Service started soon – the plastic amenity kits with an eyeshade, earplugs and a toothbrush were handed out. SAS has apparently decided that the already very small menu cards cost too much – they are gone. Next service was the dinner – no drinks were served before. It’s very hard to describe the dinner actually – it was some sort of mystery meat and some small things that looked like potatoes. Both were completely tasteless. The rhubarb cake as dessert was quite good however. Starter was some fish thing, and about every single one that I saw went back untouched. Crew forgot to give me a bread roll (it came after I asked though), and drinks were served once. I had a Baileys afterwards and dared to ask if she could bring me some water once she is finished with the coffee and tea – “Det är kaffe nu!!” shouted the Copenhagen gate guard. Well, water never arrived.

I was very tired at this point, and decided it was time to sleep. The Economy Extra seats luckily recline more than regular economy, and the width is somewhere near Thai 777-300 economy seats I reckon. I did indeed manage to sleep, and woke up as we were over Calcutta and the crew were handing out hot towels prior to the so-called breakfast. I thought that one can’t go worse than the breakfast offered back in May – but this one takes the cake… The trays are gone, they simply handed out the ridiculous boxes. The contents were one slice of ham, one slice of cheese, a cup of yoghurt and a cup of orange juice. Rolls were offered additionally. It is impossible to get anything but coffee, tea or orange juice to drink; I tried twice for a cup of water… This affair is what they call the second meal on a flight with scheduled flying time of 10h50min.

We made a rough landing on Don Muang’s 21L, and immediately taxied to pier 4, only about a kilometre from terminal one immigration… Pier 4 happens to be in terminal two but what can you do when bags come out in terminal one. Immigration took about a minute, my bag about 30 times that. There were anything from priority baggage to company cargo to crew bags on the belt – my blue Samsonite with a bright orange priority tag made its appearance about half an hour’s wait.

Quite frankly, this SAS longhaul flight and service reminded me of Ryanair instead of a premium full service carrier. Maybe they should switch to non-assigned seats and Star Gold as well as business class booking classes would get boarding cards with numbers 200 and above…

Shangri-La Hotel, Bangkok Thailand

A taxi to the hotel took about 25 minutes, and check-in was quick. Everything was ready for me but they needed some extra time for the suite upgrade that I requested. A little while later, I was escorted to the suite on the 11th floor. It featured a separate hallway after the door, a bedroom and a living room. Very nicely furnished, although I must say that I was more impressed with the Shangri-La Jakarta. In Jakarta, I got free lounge access when living in a suite, free welcome drink, a huge vase of flowers in the room as well as USD 25 food/beverage credit. However, my stay in Jakarta was just after the JW Marriott bombing while the Bangkok Shangri-La was booked solid thanks to some APEC tourism meeting.

The suite offered a partial riverview from the living room and a view towards Silom and Sukhumvit from the bedroom. The bed was very nice; I would rank it up there with The Heavenly Bed. Service was top-notch all the time, although I must say that minibar and room service were very expensive compared to JW Marriott and Westin Bangkok. The location is much better than Marriott Riverside in my opinion – a two-minute walk to BTS Saphan Taksin, and a ride to Sukhumvit is tolerable in a taxi during daytime as well (about 30 minutes, 90 baht).

07 October 2003
Bangkok International [Don Muang] (BKK/VTBD) – Copenhagen Kastrup (CPH/EKCH)
Scandinavian Airlines SK 972
Airbus A340-313X
LN-RKG “Gudfrod Viking”
0020-0645 (0025-0620)
Business Class, Seat 4A


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I finally managed to get myself into a taxi at 11:51pm near Ploen Chit – in other words, 1h29minutes before the scheduled departure time of SK972. After a 20-minute ride on the Uttaraphimuk Elevated Tollway, I arrived at terminal one and made my way to the deserted SAS check-in counters. I was greeted there by the station manager at exactly 11:16pm, about four minutes before the end of check in… Her colleague smiled and informed me that she had a big problem with my existing seat assignment tonight, and handed me a boarding pass for 4A in business class. I thanked them and commented on the usual loads of the flight – “It’s good for both of us isn’t it?”, she said. Well, I had to agree with that one…

I went through immigration about half an hour before departure, and headed straight to the gate, where boarding was just starting. Luckily, SAS can still afford enough gate staff at Bangkok, and boarding was the usual – one line for premium passengers, one for economy class. I was very surprised to see the exact same crew onboard – apparently it’s ok to cut inflight service even further and at the same time double the crew’s layover in Bangkok…

Business class filled up completely tonight, and we were pushed back with one empty seat on the plane. The SAS business class seats are quite nice, electrical controls, a rather large PTV and 50” pitch. The pitch is definitely substandard when most carriers are switching to flat beds and 60” but nevertheless, SAS Business is comfortable. There is one thing that I hate though – the bloody carbon fiber shoebox. What exactly is its purpose? It just makes it impossible to stretch your legs under the seat infront…

Pre-departure drinks were finally offered as we pushed back – in plastic cups. We then taxied to 21R and another standard A340 takeoff followed. There was a thunderstorm somewhere over Bangkok, and the views were very nice with the lights of the city and continuous lightning. As soon as the seatbelt sign went off, menus (downsized in business too) and amenity kits as well as noise cancelling headsets were given out. There would be no drink service and just a one tray affair for dinner. Very weak indeed in comparison to LH and AY offerings on BKK-FRA and BKK-HEL respectively. I didn’t really mind as I was just planning to sleep anyway. Here’s the menu:

Menu

Late Dinner

Please ask if you fancy a drink.

Light and cold

Order the following cold meal and we will serve you as soon as possible.

Tomato and basil prawns with mesclun salad and grilled zucchini

Selected cheeses and petits fours

The big deal

Our menu for this flight offers these choices

First course

Mixed salad with smoked duck

Main course

Pork fillet with potatoes, gai lan, grilled zucchini and veal jus

Or

Chicken breast served with rigatoni pasta, grilled red pepper and mustard sauce

Or

Vegetarian sweet and sour served with steamed rice

Cheese and dessert

Selected cheeses and petits fours

Make yourself at home

Feel free to stroll over and help yourself to cold drinks, espresso, cappuccino, fruit or snacks at the buffet area any time between meals.

Before landing

Breakfast

Fresh fruit salad, cold cuts, cheese and yoghurt
Hot rolls, croissants, butter and marmalade

Omelette with fresh mushroom stew

Or

Stir fried soba noodles with prawns and vegetables

A selection of fruit juices, coffee or tea

Rather sleep?

Our Quick Breakfast is available until we prepare for landing, so feel free to sleep a little longer and brace yourself for a new day with a quick alternative.

Champagne: Henriot 1995

The starter and cheeses had the annoying plastic covers on as usual, and the hot option was served on the same tray. The salad was quite good and the pork wasn’t bad, but not exactly a memorable meal either. I had some garlic bread, champagne and water as well before proceeding to sleep. What I found really annoying is that the flight attendants basically refused to speak in English – an English request got a Danish reply usually. Now, I don’t care what they speak in economy class, but this is supposed to be the flagship product of SAS.

I was extremely tired, so I fell asleep as soon as I reclined the seat, and only woke up as they were serving breakfast. Feeling not hungry at all, I skipped, but the breakfast offering looked good and comparable to that of LH and AY. I then played some blackjack on my PTV, and we landed very roughly again at Copenhagen Kastrup about twenty minutes early. Nobody bothered to stop the traffic from economy class until business had disembarked, and my “Thanks and see you next time” resulted in a blank stare at the door.

Copenhagen airport has implemented a security check before passport control, very annoying after a long flight and serves no purpose in my opinion. Anyway, after having my carry-ons X-rayed, I headed for a refreshing shower in the SAS Business Lounge.

07 October 2003
Copenhagen Kastrup (CPH/EKCH) – Helsinki Vantaa (HEL/EFHK)
Scandinavian Airlines SK 1718
McDonnell Douglas MD-90-30
OY-KIM “Jon Viking”
0800-1030 – On Time
Economy Class, Seat 16D


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Luckily, this flight would be departing from D2 as usual – just a two minute walk from the lounges. I was expecting a full flight, but the MD90 had about 50 passengers instead. Very strange setup onboard – business class was 15 rows with 6 passengers. All the rest of us were packed in the back. I fully understand giving business class more room, but how about one set of two or three seats per passenger and the rest of us could stretch out a little bit? Moving the curtain takes approximately one minute I guess.

The flight itself was just a standard CPH-HEL run – on time and small breakfast box served. Actually it was more or less the exact copy of the CPH-BKK box… Crew was again far from friendly and English requests got the Danish responses… After the breakfast, I dozed off for the rest of the flight… We then landed on 04R on time and taxied to gate 26. My bag was the third one off after a three-minute wait, well done.

SAS service was a big disappointment again, even worse than back in May. The upgrade at BKK was very nice though, and makes me forget most of the bad stuff. Looking forward to see how the service is next month on the exact same routing.

Regards,

Lufthansa747


Air Asia Super Elite, Cebu Pacific Titanium
17 replies: All unread, jump to last
 
User currently offlinePanAmerican From Germany, joined Oct 2003, 384 posts, RR: 5
Reply 1, posted (11 years 2 months 1 week 5 days 3 hours ago) and read 13236 times:

Hi,
very nice report indeed, just as good as many of the other ones you wrote...
I am new here but have read many of your reports before I joined.
Excuse my couriosity but I'd like to know what you are doing in Thailand all the time? What do you do for a living to be able to go on all of these great trips?
I have just been wondering this as your profile says that you are between 21 and 25... I don't know a single person in that age range that travels as much as you do. Well, sorry if this has been previously discusses or asked by someone else.

Looking forward to reading more of your reports soon (I am sure there are more upcoming trips).
Regards,

 Smile/happy/getting dizzyPA



Pan Am - The World's Most Experienced Airline.
User currently offlineDc863 From Denmark, joined Jun 1999, 1558 posts, RR: 2
Reply 2, posted (11 years 2 months 1 week 4 days 20 hours ago) and read 13173 times:

Sorry to hear of your poor service on SAS. I met my wife who was an FA on a SAS DC-8-63 (hence my username) back in 1971 from JFK-Bergen. Times were different then. Service with SAS was top notch. The first time she spoke to me on the flight was in English( she is Swedish). She has little regard for the FAs who fly now. She and I have seen service dip on many carriers over the years and she always shakes her head when seeing poor service. Her comment is always,"If we treated passengers like the Stewardesses do today we would be severely reprimanded or fired."

User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 3, posted (11 years 2 months 1 week 4 days 15 hours ago) and read 13096 times:

Dear LH747,

thank you once again for an interesting and entertaining report! That doesnt sound too good about SAS, unless your flights were exceptions of course. Especially that FA that did the boarding didnt seem to be acting according to standard procedure! On any other * airline premium passengers and frequent flyers are invited to board along with the last rows of Economy!

Dc863 brings up an interesting point. Seems like most FAs dont even really bother making you welcome and serving you. Its probably because flying is just not the adventure and cool lifestyle it used to be. Which is a shame!

Anyway, about the crews layover, wouldnt they have continued on to SIN on that flight a day or two after arriving in BKK? That would explain their long layover. Well... not really... its still pretty long isnt it!

Alright, catch ya later...

Starflyer



Yours truly - StarFlyer
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 4, posted (11 years 2 months 1 week 3 days 3 hours ago) and read 12952 times:

PanAmerican,

Yeah, I'm 22 and student right now. I like pretty much everything in Thailand (and South East Asia for that matter). It's warm and nice there, fantastic hotels at low prices, great people, delicious food, cheap taxis etc. With the same amount of money, I'd be stuck in a Holiday Inn, eating at McDonalds and using public transport in NYC/ORD/LON etc. Having some friends to visit is a nice thing too...

Dc863,

I would say that SAS service was top notch as recently as a year and a half ago. Everybody was friendly and proud of their new A340s. They had menus and two hot meals (both with 2 choices) on the BKK run. The A340s were nice and clean. Right now it seems like everybody hates their job, the food was terrible, and the new Airbuses have surprisinglu much wear and tear - dirty carpets, scratched walls etc. Something that AY and LH never seem to have despite older equipment. However, I must say that I love the business class toilets with two windows!

What I REALLY don't understand is the crew behaviour on the BKK flights. I have had four flights in a row with terrible attitude and lousy service. Maybe the crews hate the late departure times, but they shouldn't show it to the passengers. The last thing that SAS needs in its terrible financial shape is rude crews. Nice crews would be free marketing to them.

StarFlyer,

I wouldn't even mind if they refused priority boarding for status members, but seeing them refuse Business Class pax with EuroBonus Gold cards is simply bad business.

The usual BKK layover for SK and AY used to be:

Day 1 - arrive at around 1400
Day 2 - Fly the return SIN run at around 1500-2300
Day 3 - Go back home at midnight

So 2 nights in BKK - should be totally sufficient given the rather small 4-5 hour time difference as well. On top of this layover, the required (by contract) Norwegian cabin crew fly Norway-CPH the night before BKK departure - spend the night and following day until 2240 in a hotel on FULL benefits.




Air Asia Super Elite, Cebu Pacific Titanium
User currently offlinePanAmerican From Germany, joined Oct 2003, 384 posts, RR: 5
Reply 5, posted (11 years 2 months 1 week 3 days 2 hours ago) and read 12941 times:

 ConfusedThis is funny. Am I doing something wrong here?
I'm 22, I'm a student too, and judging by the frequency of your trip reports here I don't get to travel anywhere near as often as you do  Crying
I guess studying in Finland is quite a pleasure, eh?
Seems like you guys get a lot of time off up north, am I right or am I right?

No, just kidding... You are a lucky guy. I can't even leave university for a week without being in trouble here....
Maybe we should swop the place of study....

Take care and keep up the good work Big thumbs up

 Smile/happy/getting dizzyPA




Pan Am - The World's Most Experienced Airline.
User currently offlineKj76 From Finland, joined Aug 2001, 188 posts, RR: 0
Reply 6, posted (11 years 2 months 1 week 2 days 14 hours ago) and read 12912 times:

Great report (again)...
I am surprised though about the grandmas in short hops...i always imagined it the other way around?!!?
At least on my shorthaul flights with SAS crew has been young and beautiful ( you MUST know what i mean )...

Anyway, great report again!

kj


User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 7, posted (11 years 2 months 1 week 2 days 10 hours ago) and read 12885 times:

PanAmerican,

your definitely doing something wrong. I attend university in Germany as well and coming Monday marks the end of a 3-month-break from lectures. We also get 1,5 months break from February till March. My timetable allows me to stay away from uni not only the weekend but also Mondays and Fridays. On top of that, if I dont attend a lecture or tutorial, nobody at uni even bothers!  Big grin

This leaves ample time for working and travelling. You should look at changing uni!  Laugh out loud



Yours truly - StarFlyer
User currently offlinePanAmerican From Germany, joined Oct 2003, 384 posts, RR: 5
Reply 8, posted (11 years 2 months 1 week 2 days 9 hours ago) and read 12890 times:

That sounds like a whole different animal,  Smile(quoting Frontier). Here at the TU Kaiserslautern there is basically no break between the semesters since our exams are from August to November! I had to prepare for 9 exams in that time and there was no time to go anywhere...
The only time off is Christmas, Whitsun and Ascencion break. I wish it was different... Actually I'm looking at going to Hamburg or maybe to Darmstadt.
During the semester here you have to be present during the week for some exercises. So it's really not an easy going place to study at...

So tell us, LH747: How is it in Finland?

 Smile/happy/getting dizzyPA



Pan Am - The World's Most Experienced Airline.
User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 9, posted (11 years 2 months 1 week 2 days 4 hours ago) and read 12854 times:

Excellent and very detailed report; somewhat surprised to read that the most SAS could muster for longhaul breakkie was a "we're cost-cutting" snack box. As you imply, the overall service might have been acceptable had you been flying a low-cost carrier & paid peanuts for the ticket, but this does not appear to have been the case.

Crew morale is quite low at Europe's major carriers right now, I'm sure it's not just at SAS even though that airline isn't exactly doing well at the moment.

Also strange to read about those SAS boarding procedures although I know some airlines like to board their premium pax last on the basis that 'last on, first off' minimises time spent on the plane, on the basis that premium pax somehow hate sitting in planes. (maybe...)

rgds


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 10, posted (11 years 2 months 1 week 2 days 2 hours ago) and read 12840 times:

Hi Lufthansa747,

an excellent and detailed report as always, I enjoyed reading very much! Really a pity that you had such a bad experience with SK, I flew only one time with them (CPH-FRA) and the service was excellent on this short haul flight, so I thought that long haul flights on SK must be a pleasure, seems that it is not always good.

I am looking forward to your next report!

Patrick


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 11, posted (11 years 2 months 1 week 2 days ago) and read 12846 times:

Kj76,

Yeah, I know what you mean... It's my experience though that HEL-CPH/ARN MD80/90 have senior crews especially if the crew doesn't need to overnight at HEL. These crews probably prefer short hops to maximize time at home, and you can pretty much survive by just speaking Swedish on the flights to Finland (as it seems that some crews just don't want to use English...). Usually B737/DH4 have younger crews. For some reason, all my flights to AMS/LHR have had much nicer crews and usually the transatlantic flights are nice too. Old and grumpy crews probably avoid them due to short 1 night layovers at EWR/IAD/ORD.

PanAmerican,

Generally in Finland, you start the fall semester in early September, finish somewhere in November, and then have exams in December before Xmas. Spring semester runs from early/mid January to somewhere in April usually, and then you have exams until mid/late May. Mid-May until September is summer holiday. Nobody cares if you attend classes or not in most cases.

However, my program is different, we have three-week modules and just finish one course per three weeks. This goes on year round with just short (~1 week) Xmas, winter and summer breaks. However, it's rather easy to arrange the courses so that you can take 3 weeks off a few times if you want. We need to attend classes due to the short courses but usually an absence up to 4 days hasn't been a problem...  Smile

DoorsToManual,

Indeed, the snackbox is strange and it just looks so cheap. A small tray with the same items would be so much classier for a longhaul flight. This is done at least by AY/TG. And another point worth noting is that all SK longhaul economy meals are identical. You get the same on a 7-hour EWR run as on a 11-hour BKK-CPH flight.

Sabena332,

It seems that the particular flights in question are always a bit of a problem... SK972/973 have always had less stellar crews than Transatlantics.

Future trips/reports should be these:

31OCT03 TMP-STN FR 2195 Y 738
- Conrad London
02NOV03 LTN-BGY FR 4152 Y 738
- Le Meridien Milan
03NOV03 BGY-STN FR 4193 Y 738
03NOV03 STN-TMP FR 2194 Y 738

11NOV03 HEL-CPH SK 1711 Y M80
11NOV03 CPH-BKK SK 973 Y 343
- JW Marriott Bangkok
17NOV03 BKK-CPH SK 972 Y 343
17NOV03 CPH-HEL KF 638 Y AR1

26DEC03 HEL-FRA LH 3101 C 320
26DEC03 FRA-BKK LH 744 F 744
- JW Marriott Bangkok
03JAN04 BKK-MNL LH 744 F 744
- Intercontinental Manila
05JAN04 MNL-SIN SQ 073 F 773
- Swissôtel The Stamford Singapore
06JAN04 SIN-FRA LH 779 F 744
07JAN04 FRA-HEL LH 3104 C 320

06MAR04 HEL-FRA LH 3103 Y 735
06MAR04 FRA-BKK LH 744 C 744
- Planning to travel in Thailand - BKK/HKT/KBV/URT/USM/CNX/CEI/UTH/UBP/KKC/NAK
02APR04 BKK-FRA LH 745 Y 744
03APR04 FRA-HEL LH 3100 Y 320

Best Regards,

LH747



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 12, posted (11 years 2 months 1 week 1 day 15 hours ago) and read 12801 times:

LH, after flying longhaul Business Class on a selection of international carriers, I am astonished that you were brave enough to fly on Ryanair! The words 'Brace Brace Brace' come to mind...  Laugh out loud  Big grin

Anyway, looking very much forward to more of your excellent reports.

rgds


User currently offlineAirbus Lover From Malaysia, joined Apr 2000, 3248 posts, RR: 9
Reply 13, posted (11 years 2 months 1 week 1 day 6 hours ago) and read 12785 times:

Great report! Sad to hear your experiences with SAS wasn't that great.

I flew with SAS SEA-CPH-FRA vv last week and thought that their service was great and definitely among the best of the European carriers. SEA-CPH wasnt that great in terms of service with those senior "grandmas" but CPH-SEA had really great service with genuine smile unlike those robot smiles on SQ or the SEA-CPH sector where there were hardly any smiles.

I do have to say I hate the PTV I had in Economy. Nonetheless they have pretty good products with a decent "amenity kit" given in a proper plastic wallet. They have a great logo and corporate image used extensively on almost every onboard product. Although no trays, those boxes were fine for me. It doesnt really matter too much for me as I would prioritize more for a comfy seat. True that the seats were hard in Economy but I have to say the recline was not bad. Touch screen PTVs and other IFE features were very helpful.

They have GREAT flight deck crew! I just do not know how to say this. They are just very friendly. On CPH-SEA the captain actually came out himself and walked around the plane and all the way to the back and picked up blankets lying on the floor... hmm.. later on the FO (same FO on SEA-CPH) personally came to my seat to have a little chat with me and said what a coincidence I have him as our FO on the same flight to SEA again lol. And he gave me the flight plan, weather information, filled out my flight log sheet and some other materials printed from the FMC. Upon arrival I was invited to the cockpit for a visit and chatted with them; I was again further provided with other materials of the flight including fuel details, block time, and a communications chart for the flight.  Big thumbs up

They are simply great people! "It's Scandinavian!"  Wink/being sarcastic

As for the A340 take off, we did a TOGA from SEA and at 240t we rolled for only 40.6 seconds before airborne.  Smile/happy/getting dizzy Not too bad afterall. Climb wasn't too slow.

CPH-SEA we did a FLEX at 46 and airborne after a roll of 50 seconds. I am in school right now therefore I do not have the TO weight but it is about the 240t. But you see the difference between TOGA and FLEX rite?

This trip with SAS is in fact my first long haul in economy and i was afraid I would not "fit" myself with cattle class seats but Im completely wrong. i wont mind flying Long hauls in Y again and will definitely fly SAS again!


User currently offlineBa319-131 From United Kingdom, joined Jan 2001, 8590 posts, RR: 54
Reply 14, posted (11 years 2 months 6 days 12 hours ago) and read 12703 times:
Support Airliners.net - become a First Class Member!

Thanks for another super report.

I am quite surprised at the poor service from SAS.A few years back I had several eurpoean flights with them and they were quite good,how things change!

I have just flown with AA,the first time in years,and wow,they have improved,I was quite shocked.I always figured SAS would be better than AA,seems not.I'll try and post the AA trip today.

I look forward to the next SAS report,it will be interesting to see if everything is similar next time.

Rgds

Mark




111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 15, posted (11 years 2 months 6 days 8 hours ago) and read 12680 times:

DoorsToManual,

Actually, with the declining food service and substandard lounges without decent food/drinks, I suppose FR is ok for Europeean flights. If you go to the airport early, FR exit rows are also more or less as comfortable as you can get in a narrowbody within Europe. I do hate the remote airports though, but TMP isn't a big deal as it's just a 30-min longer drive than HEL from my place and parking is dirt cheap. I actually booked another trip thanks to the free flights offer...

23JAN04 TMP-STN FR 2195 Y 738
- Close Kensington Hotel
24JAN04 LHR-CDG BD 177 Y 320
- Renaissance Paris La Defense
26JAN04 CDG-LHR BD 174 Y 320
26JAN04 STN-TMP FR 2194 Y 738

Regards,

LH747



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineCabbott From Denmark, joined Mar 2000, 497 posts, RR: 4
Reply 16, posted (11 years 2 months 4 days 16 hours ago) and read 12615 times:

Hi Lufthansa747

Man that sucks, sounds like you had a bad service all-round. I hope you send your detailed report to SAS complaints department.

I work at Kastrup as a flight dispatcher (not sas!) and I have to say that I find the SAS staff completely rude and the majority seems to have the "We own this Airport" in the head. I'm learning Danish so English is my native language and I find the SAS cabin staff to be snooty and only like to reply in Danish or Swedish. Having said that I flew with SAS to LHR last month and the crew were fantastic. It all depends on which crews you have.

We dispatch Finnair flights from here and I have to say they are the best crews and nicest looking aircraft inside. There are never any problems. Such a pleasure to deal with them...

If anyone is passing though CPH and not flying SAS give me a email and I will come over and say hello.

Colin


User currently onlineCPH-R From Denmark, joined May 2001, 6054 posts, RR: 3
Reply 17, posted (11 years 2 months 4 days 3 hours ago) and read 12597 times:

Colin,
if you need someone to practice your English on, just let me know Big grin
I'm still annoyed that I didn't know you were dispatching me last year, otherwise I would have said hi (though I do believe we did ours to occupy you at the gate lounge  Laugh out loud)


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