Fjnovak1 From United States of America, joined Apr 2000, 611 posts, RR: 2 Posted (10 years 10 months 2 weeks 5 days 3 hours ago) and read 4442 times:
Okay this weekend I took my first trip on Delta...as well as made my first trip to the Savannah/Hilton Head Int'l Airport and also Hartsfield Int'l in Atlanta. Here is my report. I'm sorry in advance but I did not get any reg #s because it was dark for two of the four flights and foggy for a third. Enjoy.
Friday, November 14th
Scheduled Departure: 4:45 pm
Actual Departure: 4:46 pm
Departure gate: Gate 5 (SAV)
Scheduled Arrival: 5:49 pm
Actual Arrival: 5:39 pm
Arrival Gate: A19 (ATL)
Actual flying time: 42 minutes
Beautiful afternoon, mostly clear, 70s in Savannah...flight left on time and and was close to 100% full...Delta does a nice job evidently of checking these 190 people in because I hardly waited to use an e-service center, had no delay at security (only 2 flights leaving around this time) and no real line to board the aircraft. First thing I noticed was that this was an older 757 (old monitors in aisle and older cabin walls) however, it was very clean and tidy. I was slightly taken aback by the fact that Delta plays the safety message in Spanish, but I think thats because normally I fly Northwest and they don't (probably cause they aren't as big in Latin America as Delta). We took off right behind some odd looking private aircraft and lifted swiftly into the Georgia sky. The 4 F/As came through with the signature "Fast-Break" service that everyone talks about and boy, it is fast! They had the service completed well before initial descent and I'm fairly convinced this crew could have done the service on a 30 minute flight. After cross checking to prep for landing the lead attendant read off the list of the 1,679 flights that you could connect to from ATL (at least it seemed that long). My connecting flight was to depart 1 terminal over, so once we were on taxi-in I consulted the terminal map in SKY magazine to familiarize myself with the ATL layout as it was my first time on Delta and first time to ATL. The 757 was a bit more cramped IMO than the NW 757s but other than that, great first flight for me w/ DL. This plane continued onto Dallas/Ft. Worth from ATL.
Scheduled Departure: 6:45 pm
Actual Departure: 6:39 pm
Departure gate: B15 (ATL)
Scheduled Arrival: 8:39 pm
Actual Arrival: 8:21 pm
Arrival Gate: B9 (DTW)
Actual flying time: 1 hour, 27 minutes
Wow, Atlanta is HUGE! The underground train looks neat but since I had only one terminal to travel i took the moving escalator because I didn't want to board the wrong train (were there 2 trains or one train?). The coolest thing about ATL is that DL has these big flight info screens and the boarding announcements are automated (i had seen these screens once before at DL gates at LGA but didn't know about the auto-announcements). It does truly seem like Delta is leading the pack in "at the airport technology". The ATL airport is okay, not the greatest asthetically but not horrible either. In a word it is just HUGE! I board my MD-88 and its very nice inside; I hadn't been on an MD-80 since 1996 with CO and I think this one was nicer. The flight was about 60% full and I was on the two-seat side which had twice as much legroom as the cramped 757 I had taken from SAV. The F/A did the demo word for word like the video on the 757 (except the exit doors of course are different). Here is an interesting observation some of you may have noticed: does anyone else think the DL safety announcement sounds a lot more "layman's terms" than ones like CO or NW? "You must be able to see the exit and lead others to it without being distracted." (you don't hear the same tones and language on NW and CO scripts). Anyhow, we taxied for about 10 minutes past the area where DL has a mini-graveyard for 3 MD-11s (they looked so sad and forlorn in the dark). Oddly enough, though the cieling lights were turned off for takeoff the cabin wall lights were left on the entire flight which i thought was bizarre as well. We took off on one of the sloped runways and got a magnificent view of Atlanta at night. You can see lights going on and off which is different from most cities. I snapped a photo w/ my palm pilot but it really didn't come out. Fairly smooth uneventful flight until descent, when the pilot took us on a tour of Downtown Detroit at what seemed like 10,000 feet. For a Metro Detroit resident and someone that takes a dozen flights into DTW, it was a final approach i hadn't seen. We landed on the west runway over I-94 and taxied over to the Smith terminal (what a friggin' dump)! I had a wonderful weekend home w/ my family who I hadn't seen since taking a job in Savannah 2 months ago.
Monday, November 17th
Scheduled Departure: 5:35 am
Actual Departure: 5:24 am
Departure gate: B10 (DTW)
Scheduled Arrival: 7:28 am
Actual Arrival: 7:25 am
Arrival Gate: A28 (ATL)
Actual flying time: 1 hour, 28 minutes
I almost missed this flight! I overslept and did not arrive at DTW until between 5:05 and 5:10!! I had come by the night before to check in only to discover that DTW doesn't have an e-service center (odd I thought since SAV does). I checked in with the agents that said "you know you're cuttin it dangerously close (I knew!)" but they said I was still okay since i had no checked baggage. They told me that DL "takes care of the south first" with regard to those e-service centers. Breezed through security (stripping myself of cell phones and my bracelet and necklace and silver watch that always beep) then flew down the concourse to arrive at B10 by 5:20 where the agent said "Mr. Novak?" (I was the last one to board). They shut the door behind me and passed out a few more blankets and pillows once I took my seat. They did the safety demo and we took off well ahead of schedule despite thick fog in Detroit. Nice flight, I got to watch the sunrise on an aircraft for the first time ever, and had a seat next to me free (the flight was probably only 25 or 30% full). The f/a handed out Biscoff cookies and did their service w/o carts. We had some relatively sharp turbulence into ATL this morning but still landed at about 7:05, much ahead of schedule. However, there was a plane at our gate (another MD-88) that was still boarding, so we waited next to that gate for 20 minutes. The plane I was on was continuing onto Mobile, AL. At 7 AM Monday morning Atlanta was already a bustle.
Scheduled Departure: 8:41 am
Actual Departure: 8:55 am
Departure gate: A4 (ATL)
Scheduled Arrival: 9:44 am
Actual Arrival: 9:49 am
Arrival Gate: Gate 5 (SAV)
Actual flying time: 39 minutes
I was supposed to be in seat 8A on this flight which was supposed to be a B738 in "shuttle" configuration, but evidently a normal B738 was subbed in. Another nearly flight into SAV, it took a long time to board this one I suppose. I was on board well ahead of departure but boarding lasted nearly 25 minutes. We pushed back a few minutes before 9 following the multi-lingual safety video and got in a line of a dozen or so planes for takeoff, mostly DL but a couple of B717s of FL. Again, there was light chop around ATL after takeoff but it smoothed after that. Nevertheless, the pilot was worried enough about it to keep the f/a's seated for the whole flight, meaning that there would be no fast-break service. Thus, pretty uneventful...Poor legroom, nice new aircraft with the flip-down screens and very neat and tidy. And, btw, SAV is a nice nice airport. Very small (10 gates plus some parking positions for turbos and RJs). The inside lobby and gate areas remind me a lot of West Palm Beach (PBI).
In sum, Delta was fairly impressive. They were about standard on price for this trip ($298 r/t) but I took them for the times (I needed to be in SAV early for work today) and also I can earn Northwest WorldPerks miles for DL flying now. After trying them out, I can say with confidence that while I am working in Savannah, if the Northwest Airlink nonstops are too expensive and not an option (they usually are $75 more expensive and fill up fast), I will look first to Delta for all of my flying from the US Southeast. I'm going home for Thanksgiving in 10 days and I'm flying NW Airlink that time, but I'm returning to DL on December 20th to go back home to DTW (via ATL).
Good job Delta, safe, clean, effective transportation. Many connections to many destinations from ATL makes Delta the clear choice for air travel in the Southeast. I hope to see Northwest and Continental (my two preferred carriers) join DL in SkyTeam.
Nwcoflyer From United States of America, joined Jun 2003, 690 posts, RR: 14
Reply 2, posted (10 years 10 months 2 weeks 4 days 23 hours ago) and read 4334 times:
Good report. I have had the same great experiences w/ DL. Now that I can earn World Perks miles, I fly them almost exclusively to the southeast through their mega-hub in ATL. DL Is the closest thing I have found to NW. For a while over this last summer, I was flying DL very frequently to FL, and one of the f/a's actually remembered my name everytime we ended up on the same flight.
Fanoftristars From United States of America, joined Jul 2000, 1608 posts, RR: 5
Reply 3, posted (10 years 10 months 2 weeks 4 days 5 hours ago) and read 3847 times:
Funny you mentioned DL's safety video. They sure have dumbed it down from what it used to be. "If you don't meet these requirements, or if you don't want to sit there, please ring a flight attendent now..." UA and US still use the big words...lol
Captain_777 From United States of America, joined Jan 2000, 295 posts, RR: 2
Reply 4, posted (10 years 10 months 2 weeks 4 days 4 hours ago) and read 3835 times:
Cool report. Living in Hilton Head and flying out of Savannah very often it is nice to see some one elses perspective on Delta's service out of SAV. I think they do a great job on the fast service. I have also flown AirTran's CRJs in between SAV and ATL. They are quite relaxing because more people seem to go for Delta, therefore leaving more room on AirTran. Anyways, nice report.
Fjnovak1 From United States of America, joined Apr 2000, 611 posts, RR: 2
Reply 5, posted (10 years 10 months 2 weeks 4 days 1 hour ago) and read 3827 times:
Hard not to go with Delta when they have nearly 1500 seats out of SAV a day to ATL, CVG, DFW, and LGA on around 20 daily flights or so...and the two carriers I look for first usually, CO and NW, have around 300 COMBINED!! (CO has 2 ERJs each to EWR and IAH I think and this is assuming they all are the 145s which i'm not sure about and NW has somewhere between 1 and 3 daily CRJs to DTW- I think its one now but increases soon to 2 and a 3rd is added sometimes on weekends). So, not much lift from CO and NW... US Airways and Delta control about 75% of the traffic in/out of SAV. They are the only ones flying in mainline jets at this point also (US brings in the 733 and 734 to CLT, DL the 738 and 757 to ATL).
Incidentally NW is already placing its code on all DL flights to ATL that are connectable to a NW ATL-DTW flight. Given the huge size of ATL and the fact that NW seemed quite far away from the gate my inbound flight from SAV landed at that has to be quite a miserable long connection. I'm taking the NW Airlink non-stop on Thanksgiving Day; will write another report on that one- it looks actually as if Delta handles the ticketing and check in for Airlink in SAV, or do they share the counter space?
Captain_777 From United States of America, joined Jan 2000, 295 posts, RR: 2
Reply 6, posted (10 years 10 months 2 weeks 3 days 5 hours ago) and read 3881 times:
I agree with you. This summer I mixed it around a bit. I flew BOS to CVG to SAV. The CVG to SAV flight was sorta neat in a CRJ. It was a late flight around 11:15pm. I think I may try that again if I have to take a later flight after work.
Hmmm..I'm not sure who handles check in for Airlink in SAV. Maybe they do share counter space? I look forward towards your next trip report.