Qantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1 Posted (11 years 3 weeks 3 days 11 hours ago) and read 3199 times:
This is my first trip report- so here it goes.
I recently booked tickets to the Gold Coast as I wanted to compare the two airlines Qantas and its low cost rival Virgin Blue, I decided to take Virgin up to Queensland and take Qantas back home. We paid $59 for the VB flight and $62 for QF. Not a big difference in price, but the big difference in product and service was clearly evident.
Scheduled flight time 1:00
As we boarded our flight in Sydney we were warmly greeted by the fresh VB cabin crew. We took our seats and were soon airborne. As Virgin is a low cost carrier, everything on offer such as food and drink are for sale. NOTHING is free. Food is reasonably-Highly priced and of good quality. Aircraft was a brand new B737-800 Next Generation aircraft. Cabin comfort was fair. Seats are leather, there is no footrest,no adjustable headrests and seatpitch did seem inadequate for a long flight, but adequate for this length of flight. Service while not personalized was consistent. The thing that appeals most is Virgins image - A modern company with young employees, therefore portraying a fresh image. Regardless I still felt that something was missing from the experience. Anyway we landed at sunny Coolangatta with mixed emotions towards my VB experience and were soon off to Beautiful Surfers Paradise. Flight departed and landed on time.
Scheduled flight time 00:54
As we waited at the newly refurbished sleek Coolangatta Qantas terminal we noticed a young- clearly noticeable member of the QF cabin crew ( with colourful aboriginal dress and all) Enter and smile. We waited for about 15 mins until boarding commenced all this time chatting with the very nice FA about her job, our holiday and the weather. She let us on first and we were soon onboard the refurbished Qantas B737-400. We were greeted by another two lovely members of the crew an older male and a younger female FA. We took our seat and before we knew it the safety demonstration had started. The newly designed uniforms by Morissey make the crew look so smart and classy, very nice indeed. After takeoff the Entertainment and service started. Cabin crew walked around the cabin frequently, always with smiles! Entertainment was an episode of just perfect and a selection of audio channels. Meals and snacks were great and comprised of sandwich, cake, peanuts, dried fruits, bar service and tea+coffee. However what I have been enjoying lately on Qantas is the absolutely excellent service, truly a world class standard. Traveling with younger children and the elderly can be difficult at best however Qantas made sure it was swift and easy. My grandparents actualy received hugs and kisses from the crew, and when the plane landed my grandparents didn't want to get off! To be honest neither did I. I was very surprised to see that Qantas managed to do a pretty good service on such a short flight and the difference between a low cost carrier and full service carrier was something that I found very obvious. Flight departed and landed on time.
No im not saying that VB is a bad carrier they have actually established themselves very well in the Australian market. What I am saying is that both airlines offer a great service QF being more personalized and not as mechanical as VB. VB is a low cost carrier but there prices are in most cases very similar to QF usually about a difference of $2. At these prices I would rather pay for a full service world class endorsement then travel on VB. However if QF wasn't available I would resort to VB without doubt. So all in all they are both great carriers, but Qantas is still better! I find Qantas' domestic product far superior to that of fights within Europe and the USA. What are your thoughts which carrier supplys the better domestic product?
Qantasflyer That's the spirit. The Spirit of Australia!
KL713 From Netherlands, joined Aug 2001, 772 posts, RR: 1
Reply 8, posted (11 years 1 week 5 days 3 hours ago) and read 2801 times:
Very nice trip report.
I can really use reports like this one, since I'm about to have my first QF experience in 1 month time, domestically from PER to DRW on a 738. The QF service from Gold Coast to Sydney has a lot in common with 2 IB flights that I had in 2001 from Brussels to Barcelona, with the meal service and a limited inflight-entertainment program. But still quite luxury for such a long flight. I can't wait to board my 738 for a trip trough the NT....
Miami1 From Australia, joined Feb 2001, 706 posts, RR: 0
Reply 9, posted (11 years 5 days 4 hours ago) and read 2741 times:
I normally wouldn't care but seeing as so many people have commented on the QF product I have to set something straight.
That flight was either a lunch or afternoon tea flight. Lunch and afternoon tea (until 1600) is tea and coffee service only (except on the 717 which always has both bar and hot drinks offered together). If you had a bar drink it was because you specifically requested it. The FAs would have gone back to the galley to fix your drink. I assume that's where you got your peanuts from too. They are normally only offered with PAID bar (and with all drinks during a separate bar service on 717 flights over 2 hours).
As for the food... Lunch on flights under 90 mins consists of a sandwich, chocolate bar and water bottle. Afternoon tea is where you would have got your cake and dried fruit and water cuplet. You would not have recieved everything you stated on this sector.
I don't mean to be cruel but what you stated you recieved is not the QF product and could mislead people. I work that sector ALL the time and have never served even close to that (since 2001 anyway!).
I hear that when Jetstar gets established and QF mainline can focus more on higher yielding pax the product in Y will improve to be more similar to the BA European product.
Qantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 10, posted (11 years 4 days 7 hours ago) and read 2713 times:
With all do respect, I don't want to be rude but what was stated above was what we received, Peanuts were offered with the meal box. It did seem very good for the flight time. I may be mistaken ( but highly regret it) as this specifically what I remember being offered. My fellow family members agree upon the same thing being offered! Maybe the FA's just developed a particular shine towards us! Its great to hear that the domestic product in Y will improve however i dont see the BA european product being better, tried it several times on sectors of the same flying times.
Regards ( Next flight QF A330 Sydney - Melbourne post soon)
Qantasflyer That's the spirit. The Spirit of Australia!
Worldoftui From Sweden, joined Aug 2007, 0 posts, RR: 0
Reply 11, posted (10 years 12 months 8 hours ago) and read 2684 times:
Great report - Thanks.
Agree with you re QF vs DJ. There is a world of difference, but from my experience in Oz over the past few months, not always a lot of price difference. Flew SYD-BNE with DJ and was not impressed. Worst legroom I have had on any flight, ever. At least it was a short flight. Was glad that the 15000 miles or so I flew in Oz was on QF. Thy offer a brilliant domestic economy product.