Yesterday my mum and I flew Emirates First class to Delhi. This is what happened...
Date 27 April
Departure time 4.05am
Arrival time 9.00am
Seat number 3K
Flight number EK510
After 3 wondeful days in Dubai, it was time to return to Delhi...
Our flight left at 4.00am, and latest check out from the hotel was 4.00pm. What do you do when you have 12 spare hours? Go to your friends apartment across the road from the Emirates Towers! After visiting the Gold Souq for the second time, having a late meal, sleeping, it was time to go and catch the taxi to the lovely airport. The taxi driver pulled up outside "Econemy" check-in. The fare came to 25 dirhas (i think i spelled that correct) and we payed him 50. After we started walking towards the First/Business check-in- where the porters were taking bags out taxis pulling up-he honked his horn and pointed towards the "Econemy" check-in. We pointed back to "First/business" and he then put his hand to his hart and apologized! After being greeted at the door by a man, whos only words were Business class, he then perked up a little when we said "First". We walked over to the red carpet, and were checked in by a nice woman who would of loved to home in bed. After passing through customs and immigration-which had no que, unlike the economy one through the glass screen-then proceeded down to huge tunnel towards "Dubai Duty Free" Halfway there I heard the boarding call for a BA flight to London, however there were enough BA Flight Attendants to serve a 747 cabin behind us! Is there more than one BA flight to London?? We had a look around the duty free are, and then headed up to the First class lounge. We entered into peace and quiet. The lounge had quite a few people in it, but they all left quite soon. I got something to drink and eat, tried to access the internet on my laptop using the wireless connection in the lounge, however the signal was not strong enough... We had seats looking out to the runway, and onto 3 Emirates aircraft. 1 777-300 that was being prepared for the DXB-SIN-MEL-AKL flight, one 777-200 for the Dhaka flight I think, and another 777-200, where it was going? I don't know... 2 gates up was a beautiful, new, KLM 777 being boarded for the flight to Amsterdam. I watched an Air France 777 take off to Paris, an Emirates aircraft 10 minutes later to Paris, BA 747, countless EK A330s, an India Airlines A310, and lots of other aircraft. Once the Dhaka flight was called, their were only about 4 people in the lounge, including my mum and I. i think 1.00am-2.30am is the time all Emirates Sky Cargo flights arrive, the runway seemed to have nothing but 747-400Fs landing! i slept for a while, then at , we left the lounge. It was quite a long walk to gate 14, and a long que aswell. After sitting in the "Just before the gate lounge", there was a message "This is not a boarding call! I am going to tell you the boarding process for Emirates Airlines flight EK510 to Delhi! People with children are to board first, then economy in order of rows!" This was the part where you could here him turning off the microphone. 10 seconds later he was back, "Ladies and Gentlemen flying First class and Business class, aswell as Skyward gold members are free to board anytime they like." mum and I got up, and so did the rest of the departure lounge. Somehow I doubted that Emirates had reconfigured their A330s to be nothing but F and J. The very efficient man at the door was making sure those let through held a red or blue ticket, otr they had children. We were greeted at the door by a British FA who said "Strait down to the left, OK? Is that OK?!) not a "Welcome on board" or "Hello" their were 3 other FAs just standing there doing nothing! I got to my seat, put my laptop in the overhead bin, and sat down into my BIG seat. A man stepped on soon after, and 1 of the 2 FAs serving the F cabin asked "Can i help you with your bags?" he answered "Could you please?" she then opened a bin and walked off! Not my idea of helping! We pushed back, taxied out behind a SQ 777-300, and were soon in the air. Once the seat-belt sign had been turned off, I asked the FA for the "Johny English" video. It came soon after I requested it. I think i watched 30minuted of it, before I was asleep. I woke up 10minutes later, as the FA was coming round with fruit for the start of breakfast. I decided not to have any. I fully reclined my chair, put the video on again and fell asleep again. I woke 45 minutes out of Delhi. The video was finished and the cabin was dark, however outside was really bright. I ejected the video, put the PTV away, and fell asleep again. This time I woke 10 min out of Delhi, in our descent. I put my chair up, and, well, fell asleep again. I woke up as I was feeling as though we were going through some bad turbulence, I looked out the window, and what do you see? Indira Ghandi Airport!!! This time I stayed awake. I was pushed out of the aircraft by a very stern looking J class fellow, who actually had flown F class when mum and I flew to Dubai, 3 days ago! I also saw, queuing up for customs, a man who had gone F class on the flight I was on the day before, stayed at the same hotel I was at, and flew F class back again on my same flight! Is this just coincidence? Our embassy driver picked us up, and I decided to fall asleep again, and wake up when we entered the High Commission.
This flight was not as bad as the flight going to Dubai, I guess because the FAs were nice and fresh, as they then do the flight back to Dubai in hours time. As I slept for most of the flight, it was fine. The FA at the door, just ignoring the fact I had payed big bucks to be going F, however, was a little disappointing. The FA not helping the man with his bags was another downturn. SQ FAs happily help you with your bags -more than just opening the bin and walking away. The First class seats are a little out of date. The fact they still have the video disk system is a turn off. You would think that they would have video on demand, as the A330s fly most of their routes, especially ones to Europe.
Emirates is a good airline, however I think people believe to much in adds they see on TV. They are rapidly expanding, which is great, however, you need to see what other airlines do to keep customers. SQ Will escort you to your seat when flying F, call you by name, and help with your baggage- something Emirates failed to achieve on this flight. Airlines like SQ and CX don't have huge networks like EKs, but seem to pay more attention to customer satisfaction, which I think is the most important. I do not think I could compare Emirates to airlines like SQ, and if I had a choice, I would choose SQ anyday over Emirates.