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User currently offlineDavidYYC From Canada, joined Sep 2004, 238 posts, RR: 0
Posted (11 years 8 months 2 weeks 17 hours ago) and read 2880 times:

I am surprised there are no reviews or trip reports on Zoom, a LLC operating transatlantic routes from major cities in Canada to UK. Anyone with any ZOOM experiences to share?

1 replies: All unread, jump to last
User currently offlineB737-200 From Austria, joined Oct 2000, 161 posts, RR: 0
Reply 1, posted (11 years 8 months 2 weeks 3 hours ago) and read 2363 times:

Hi! I had a flight from Toronto to Paris in their Premium Class 2 days ago! I quite liked Zoom airlines!The upgrade for 110CAD is a good deal for what you get, the seat comfort in Premium Class is ok, although they have a 2-3-2 seating. The food was also quite good,drinks were excellent and the crew was friendly. What I didn't like was that the personal at the check in counter in Toronto was extremely unfriendly (they wanted me to check in my only hand luggage because it didn't fit into the standard size testbox because the wheels of the bag were exactly 1cm too big,they were not able to argument and told me I'm not allowed to take it because it's a "charter flight" (?!?!) ...) and the airplane was dirty! Even in Premium Class I was able to see what they had to eat on the flight before and the Inflight Magazine (you can't really call it inflight mag,I read it from A-Z in 20min...) was totally torn and dirty!Also I had to wait at CDG airport 40min to get my baggage,the ZOOM priority baggage tag didn't help and we had to enter busses to get to the terminal. Anyway,I would book a ZOOM flight again.

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