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Continental Transatlantic Experice- Classy!  
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Posted (9 years 9 months 2 hours ago) and read 3638 times:
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Hey folks

Not sure if I'll have time to do a trip report, so I wanted to fill you in on the fantastic experience I had with Continental from EWR-LGW on 11/22-23, CO28, 767-200 N76153. Dunno if this belongs in trip reports or not... because its not a "formal" report.... Sorry if it should  Sad

There were many small touches I didnt expect from Continental that really made me feel like a valued customer. The crews were in the aisles helping wiht luggage, not just standing idly at their posts. After everyone was seated, the flight crew made sure to point attention to the blankets/pillows/headsets on everyones seats, and I appreciated that they were shrinkwrapped- an obvious sign that they were clean.

When the boarding door was closed, the crew came around with a silver cart, with a pink linen on top, and distributed newspapers to all the passengers who wanted on, and invited them to keep it. Once airborne, the flight crew activated the system, and I noticed that Continetnal upgraded its personal IFE a little bit-- the moving map feature has some new additions, like showing hte plane as a compass... and the in-flight trivia is quite nice to pass the time.

The crew came aroud with drinks and peanuts, and then collected the trash and came around with drinks again. Once the second drink run was done, they served dinner (quite nice, too) and then did drinks again. After the dinner trays were collected, they came around with coffee, tea and crackers. Then they did runs every 30 mionutes, and the flight crew was chatting away with passengers who couldnt sleep..

The breakfast was croissants with fruit-- and the croissants were warmed.

When the aircraft started decent, flight crews came around thanking everyone for flying Continetnal and shook peoples hands. 20 minutes before the captain made the announcement to be seated, flight crew topped off everyones tea and coffee and then collected trash as we broke through the cloud layer.

I was thorouhgly inpressed!

9 replies: All unread, jump to last
 
User currently offlineFlyLondon From United Kingdom, joined Feb 2004, 377 posts, RR: 0
Reply 1, posted (9 years 9 months 2 hours ago) and read 3565 times:

How exactly is this a thread?

I can just see the world headlines tommorow! "Continental Airlines provides services found on most world intercontinental flights shock!"


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 2, posted (9 years 9 months 1 hour ago) and read 3534 times:

I guess that he's trying to compliment CO for their good service. It's a rarity these days on the US domestic carriers, and although it is standard on most international airlines, JBLUA320 is trying to give credit where its due. I didn't know it was a problem when people complimented good service by the airlines - there certainly is enough complaining, so it's nice to see something good once in a while.

User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 9 months 1 hour ago) and read 3521 times:

JBLUA320:

If you had such a great time on CO, this is the wrong place to talk about it.

go to continental.com and send them an e-mail.

The crews will really enjoy getting positive feedback.



User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 8 months 4 weeks 1 day 23 hours ago) and read 3357 times:

Dtwclippper, I agree, but what is wrong with him sharing it on here? This IS an aviation forum, after all.  Smile

If anyone has a great flight on someone, I don't see the harm in telling people about it.


User currently offlineFloris From Netherlands, joined Jun 2003, 243 posts, RR: 0
Reply 5, posted (9 years 8 months 4 weeks 1 day 23 hours ago) and read 3341 times:

Sounds like pretty normal service going transatlantic, UA en DL are quite te same.

User currently offlineBaw716 From United States of America, joined Nov 2003, 2028 posts, RR: 27
Reply 6, posted (9 years 8 months 4 weeks 1 day 22 hours ago) and read 3301 times:

Guys, Guys...
C'mon give me a break.

While this isn't the right forum for this (there is a separate forum for flight reports), he clearly is expressing his happiness regarding his trip on Continental.
There is nothing wrong with this. Those of you with the flaming or sarcastic comments certainly have the right to express your opinions, but smacking the guy down for saying something positive about an airline is just wrong....and you know it.

We have pointed out to him that this isn't the proper forum for these reports and that should be the end of it. I DO, however, appreciate his comments, since this is important information to someone who does passenger travel consulting.

Thanks for the info!



David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
User currently offlineIcarus75 From France, joined Oct 2003, 797 posts, RR: 0
Reply 7, posted (9 years 8 months 4 weeks 1 day 22 hours ago) and read 3289 times:

Floris, I disagree with you!  Wink/being sarcastic
It was certainly nice with DL and UA but before 911.
Since then, these two airlines are something like a "nightmare".
The worst is DL : I've flown them twice in june, both domestic and intercontinental and I won't do it again.
UA is not that bad except for the food.

To go to Cleveland from Paris last week, I choose CO : they are now part of Skyteam and I did not want to fly with DL or UA.
Toward the other american carriers, I'm almost sure that CO is one of the best and I was really impressed by the F/A (very friendly and efficient).



Flying is amazing!
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 8 months 4 weeks 1 day 22 hours ago) and read 3284 times:


Falcon84
I just meant he should share his good feelings were it will get the most appreciated, that's all.


User currently offlineTOLtommy From United States of America, joined Dec 2003, 3289 posts, RR: 4
Reply 9, posted (9 years 8 months 4 weeks 1 day 22 hours ago) and read 3323 times:

jblu failed to point out the charge for wine/beer/alcohol in coach on the flights. That kind of nickle and diming chased this former plat elite away from CO. That and the inability to upgrade on most transatlantic fares. I'm glad you had a good experience JBLU, maybe they made some improvements and put back some of the cuts i noticed. Were you revenue or non-rev? Which cabin?

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