AmericanPilot From United States of America, joined Mar 2005, 36 posts, RR: 0 Posted (8 years 12 months 3 days 18 hours ago) and read 5600 times:
It was at the end of the day (1745) and I was boarding a SWA flight to UTA from OAK. Usually SWA is a caring and nice airline. Ha...ha. Not today. While I was stowing my bag in the overhead I was confronted by a flight attendant who looked...disgruntled. The words I received from her were less than polite about my bag being too large and there would be not enough room for other passengers. I looked around and laughed. I looked around the B 737-300 cabin and saw about 20 other people but being the nice person I am, I stuck it somewhere else.
During the flight I was yelled at for getting up to visit the lav and for putting my trash in the wrong spot (because they never came and collected it).
Overall i was just shocked about the service, but the next morning on my return flight they were much more kind. (probably due to the earlier time)
I frequent SWA now and have never had a bad experience sense then.