ClassicLover From Ireland, joined Mar 2004, 4854 posts, RR: 21 Posted (10 years 7 months 1 day 7 hours ago) and read 12423 times:
8 April 2005
Wunala Dreaming VH-OEJ
I flew into Hong Kong from Beijing on Cathay Pacific at 11:30am on 7 April 2005, and Cathay had booked me into my assigned seat 11A on the upper deck. They were unable to give me exit row, as this could only be done at Qantas check-in. It was great to have my luggage checked through to London though!
I spent the day with my Aunt and Uncle in Macau, and then got the train back to the airport, arriving sometime around 9pm. Took myself to the Qantas counters, and was told that yes, an upper deck exit row seat was available, and so I had my seat changed to 16K, which was brilliant. My second flight in QF international business, and both times in an upper deck exit row window seat (last time being 16A).
The British Airways / Qantas lounge was packed with people, and one of the computers for Internet access wasn't working, so I had to be really quick when it was my turn as a lady wanted to use the service.
Around 12:30am, I walked down to the gate, and kept seeing people with Qantas stickers on their clothes. I asked what they were for, and they were the passengers going on to London on my flight who had come from Sydney. Got to the gate and began the long wait. To my utter pleasure, our aircraft was Wunala Dreaming, meaning that I would get my first B747-438ER flight, as well as my second Qantas special - as I'd managed to score the B747-300 painted up in aboriginal designs in January.
The gate was being handled by Cathay Pacific staff, and they kept paging various passengers in barely understandable english. We boarded the aircraft around 1:15am, a little late, and as I was first to board, I took the opportunity to take a shot of the Skybed as well as the upper deck cabin.
Our flight attendants, Louise and Fiona, asked us to fill in our breakfast orders for the morning - which were on those cardboard things with the round hole like you get in hotels. You ticked off what you wanted from the menu, and they'd bring it in the morning. Classy, I thought!
Safety demonstration done, and the F/As sat right in front of me at the exit. It's also fun sitting there, because you can see how they arm the doors - and I could do it if I had to as well! Shortly after we were in the air, and I had my PTV out.
Have you ever seen those flip down screens in some of the Boeing 737s or on the A320s of various airlines - you know, the ones that come down from the PSUs? Well the PTVs on Qantas Business Class are the same size as that - enormous, especially compared to Cathay Business Class. I was wondering if we'd be served a meal, or if we were expected to just go to sleep then have breakfast, when the F/As came around with menus! We were to get fed!
The supper menu was -
A choice of mains between Parmesan Crumbed Chicken with Lemon Potatoes, Asparagus and Aioli / Seared Sea Bass with Onion and Chilli Sauce and Asian Greens / Beef and Mushroom Pot Pie with Tomato Relish / or Toasted Provolene, Capsicum and Zucchini Foccacia. They all came with a Green Leaf Salad with Cucumber and Cherry Tomatoes.
For dessert was a choice between a Selection of Seasonal Cheese and Dried Fruit / Banana and Hazlenut Syrup Cake with Creme Anglaise / or Sliced Fresh Fruit. There were also chocolates on offer, Valrhona Chocolates.
I had the chicken dish, which was superb and really filling, and the cake for dessert which was also very decent. With it, I of course had various drinks, which is always good!
Also on the menu, if you got hungry during the flight, was the create your own toasted sandwich with the following ingredients - Foccacia or Ciabatta with Roast Chicken / Smoked Salmon / Cream Cheese / Cheddar Cheese / Roast Capsicum / Char Grilled Zucchini / Semi Dried Tomatoes / Aioli. You could also get Fresh Whole Fruit, Chocolate Brownie Biscuits, Cheese and Biscuits, or Chocolate Bars.
Once the meal service was done, I put my Skybed into the sleeping position. The pillows are really quite comfortable and not lumpy or too thin, and the blanket kept me nice and warm, though perhaps a little too warm. I didn't sleep so well in the bed, but I never sleep well on planes anyway. A contributing factor was probably that I had stuffed my face with everything put in front of me not 15 minutes before, so I had plenty of energy.
In the middle of the night we hit some turbulence, and the seat belt sign came on. You could see on the interactive map that we had made a bit of a detour to get around the worst of it. The F/A sat down on her seat - the other was in the crew rest area on her break. It passed after 10 minutes or so.
After a few hours of catnapping, I perused the sorry selection that Qantas offers for Duty Free. It's nothing special at all. Cathay Pacific have a glorious selection of things you just want to buy, and so I did with them. Nothing at all on QF. The Qantas Inflight magazine is also pretty boring and bare bones compared to the likes of Icelandair, which offered many interesting articles, or even BA, which has a good magazine. Qantas need to pick up their effort there.
Had a couple more drinks, the F/As serving me nice and quietly after I asked in the galley. I think they were happy to have something to do, as it was pretty quiet. The LED mood lighting in the cabin also makes for a brilliant look in the cabin, nice and soothing and very much conductive to sleeping.
The IFE had started another round, so I managed to catch Ladies in Lavender about 10 minutes in, and by then breakfast was being served. You could tell everyone was waking up, because it was a stampede to the bathrooms and they were hardly free for the next hour.
The Breakfast menu was as follows -
Orange Juice / Apple Juice / Berry Energiser Drink / Fruit Salad with Yoghurt / Toast / Croissant / Toasted Museli / Breakfast Sausages with Potato Cake, Braised Beans and Sauteed Mushrooms. Or you could have the Chinese Breakfast, which was the same drinks, then Fruit Salad / Steamed Bun / Congee with Oyster Mushrooms / Turnip Cake with Dim Sum. Needless to say, I had the regular breakfast, and once again it was brilliant. I certainly can't complain about the food!
During the meal I used the back massage feature of the Skybed which is really really nice for ironing out the kinks! It feels like someone has taken their fist and is kneading your back like pizza dough - it's great!
I got chatting to the F/As, and I asked why they were so bouncy and happy - and one of them said that she had just come off several weeks of leave and she was glad to be back. Both of them were absolutely wonderful. They sat down for landing and we got chatting about London, and how it was my first visit to Europe and things like that. Louise told me she had almost fallen asleep in her seat when the turbulence hit mid-flight, because she was so tired and the seat was so comfortable!
We landed and we all kept chatting as I was given my coat back and as we disembarked. They were superb Qantas staff, and made the flight an exceptional experience.
From there, I couldn't remember how to get to the arrivals lounge for a shower and a freshen up, and no-one could help me - so I ended up standing in line for Passport control in Heathrow Terminal 4 for two and a half hours! Yes, 2.5 hours after a 13 hour flight. I was really really not happy. It was bedlam as heaps of flights had arrived, and the queue was right down the corridor. Welcome to the UK - not. What a disgrace! From there I had to hoof it to Terminal 2 with my luggage before waiting another couple of hours for my flight to Iceland. Not the best experience ever. I don't understand why Heathrow is so sought after to get slots in, especially when it's a bastard of an airport compared to Gatwick, but I survived.
Loved the flight, very pleased that on both my Qantas Business Class flights that I had great F/As, great food, decent IFE (though AVOD is desperately needed), and I wouldn't hesitate to pay the premium to do it again.
Hope you enjoyed the report!
I do quite enjoy a spot of flying - more so when it's not in Economy!
AirxLiban From Lebanon, joined Oct 2003, 4531 posts, RR: 52
Reply 1, posted (10 years 7 months 13 hours ago) and read 11794 times:
Trent...thoroughly enjoyed that report. I agree with you on the Qantas magazine and duty free....they don't even bother to put pictures of the aircraft in the mag!
Anyway, did you catch the line "every aeroplane is subtly different?" That always give me a laugh.
I flew on Qantas (cattle class) in March and absolutely loved it.
One question...was the skybed inclined at all, or was it completely flat with respect to the floor? This is one of the gripes I have about BA's club world, I feel as though my head is higher than my feet when facing the rear and vicky versa when facing the front.
So how would you compare service CX vs QF?
Incidentally...where's the pic you took of the upper deck sky bed?
J-bird From Canada, joined Feb 2001, 111 posts, RR: 0
Reply 2, posted (10 years 7 months 12 hours ago) and read 11770 times:
Good report... I had to laugh when you described waiting in line at passport control for 2.5 hours - that's just so Heathrow! Heathrow is an absolute dump of an airport (my least favourite globally) and it's particularly galling that immigration could actually schedule more inspectors for peak periods... but don't.
ClassicLover From Ireland, joined Mar 2004, 4854 posts, RR: 21
Reply 5, posted (10 years 7 months 6 hours ago) and read 11612 times:
Quoting AirxLiban (Reply 1): Anyway, did you catch the line "every aeroplane is subtly different?" That always give me a laugh.
Yeah, they use that on all flights. I've flown Qantas domestically a squillion times, and they always say that. I do like how the Qantas staff do the demonstration all the time. On most of the others, they just have a video and that's it. If I was a F/A, I'd want to do the demo, personally.
Quoting AirxLiban (Reply 1): One question...was the skybed inclined at all, or was it completely flat with respect to the floor?
It is inclined. Your head is higher than your feet. Not by a hell of a lot - you don't feel like you're gonna slip down the bed or anything, especially when the foot rest feet catcher bit is extended. Most people had a grand sleep, by the looks of them
They both have entirely different philosophies. The Cathay Pacific staff take your coats very politely, then come around immediately with pre-takeoff drinks, then you get hot towels, then you're offered newspapers, then the menus get handed out. As they are being handed out, you're greeted by name and wished a pleasant flight. For the rest of the flight, you're almost always addressed by name.
With Qantas, they're very Australian. They take your coats, distribute menus, and then offered pre-takeoff drinks. After that, they're collected, the safety demo, then you're in the air. From there, you're offered more drinks and they are attentive but not to the fawning degree of Cathay Pacific.
I can't choose between them, because I enjoyed all my flights on both carriers. I was more comfortable with going to the galley on the QF flights, only because I am familiar with the Australian psyche (being one), than I was on CX. Then again, with CX, you just glance at an F/A and they're next to you asking what you need. Different philosophies on service, probably due to the cultural differences of the airlines.
Quoting AirxLiban (Reply 1): Incidentally...where's the pic you took of the upper deck sky bed?
SLR camera, so it's on a photo sitting in my room
Quoting USAFHummer (Reply 4): Great report Trent!! Sounds like your having one heck of a time on all your globetrotting adventures!
I am having a great time. From here the flights will be booked as I need them, before using the rest of my RTW ticket in March, which is BA/AA/QF. The best part is trying so many airlines. I'm really enjoying experiencing all the differences!
I do quite enjoy a spot of flying - more so when it's not in Economy!
Fbgdavidson From United Kingdom, joined Oct 2004, 3786 posts, RR: 26
Reply 7, posted (10 years 6 months 4 weeks 20 hours ago) and read 11214 times:
Nice report, shame about the wait at passport control. Doesn't QF J allow you to use the BA Fast Track line?
A few pointers.....The Arrivals lounge at T4 is landside. Turn right when you get out into the public area and head for corner. It is down a short corridor and dead ahead of you.
At HKG you can use the far superior CX lounge, The Pier which but much better than the BA/QF offering. Not sure how this works for non-status passengers, but if you are on a D RTW ticket you are probably elite or thereabouts anyway.
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
Thats what sets QF appart. Tourists visiting Australia get a sense of the Australian custure before they arrive and experience it until they get off the aircraft and go home. As for us, dont you just feel wonderful when after a few weeks/months overseas you are greeted by a "hello mate?"
Qantasflyer That's the spirit. The Spirit of Australia!
QANTASFOREVER From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 6 months 3 weeks 3 days 20 hours ago) and read 10551 times:
Quoting Qantasflyer (Reply 8): Thats what sets QF appart. Tourists visiting Australia get a sense of the Australian custure before they arrive and experience it until they get off the aircraft and go home.
Yes, absolutely. No matter where you are in the world, a Qantas plane is like a little Island of Australia.
Quoting Qantasflyer (Reply 8): As for us, dont you just feel wonderful when after a few weeks/months overseas you are greeted by a "hello mate?"
Um, well - perhaps not those exact words (in fact, definitely not those exact words). But certainly hearing the accent is a lovely 'welcome home'.
ClassicLover From Ireland, joined Mar 2004, 4854 posts, RR: 21
Reply 14, posted (10 years 6 months 3 weeks 3 days 3 hours ago) and read 10429 times:
Quoting Fbgdavidson (Reply 7): Nice report, shame about the wait at passport control. Doesn't QF J allow you to use the BA Fast Track line?
Unfortunately, no-one really knew. I asked two different staff members and they were as useless as tits on a bull. They want you in a line, now, and don't wander around, and do you have an EU Passport? No? Oh, I'm sorry...
You would think so, but I honestly don't know. To be quite honest, if I go to Europe again, I'll try to arrive via another city, and only use Heathrow if I absolutely have to.
Quoting Fbgdavidson (Reply 7): At HKG you can use the far superior CX lounge, The Pier which but much better than the BA/QF offering. Not sure how this works for non-status passengers, but if you are on a D RTW ticket you are probably elite or thereabouts anyway.
For non-status passengers, you can only use the lounge for your airline if you're in the appropriate class. I am almost QF Gold / OW Emerald, which means I'll have a lot more options open to me from about October.
B-HXB From New Zealand, joined Jan 2001, 745 posts, RR: 0
Reply 15, posted (10 years 6 months 2 days 10 hours ago) and read 9768 times:
CX is quite liberal with its oneworld lounge access policies: as long as you have the requisite oneworld status and your next onward is on a oneworld carrier, they will generally let you into their lounge. Of course the QF HKG-LHR departs at something like 1 in the morning (?) so they might only have the mini Wing open on level 6 (not the full lounge on level 7 and the Pier shuts at half eleven).
CX regional J is different to their long haul J, the QF international PTV size (10.4 inches) is the same as the long haul CX ones; no big difference there.
LHR is indeed a disgrace but if you are in J/F the crew are meant to hand out pink Fast Track folders to you before landing, on CX this is done after takeoff when the landing cards are handed round, don't know why QF didn't. AFAIK most airlines offer their premium pax Fast Track (I guess they know about the queues) but the folders have the airline's logo on them, I figure they get charged for each passenger who uses it?
Airnewzealand From New Zealand, joined Oct 2000, 2549 posts, RR: 6
Reply 18, posted (10 years 5 months 3 weeks 5 days 17 hours ago) and read 9058 times:
Currently the Fast trak system in LHR is not to be used by QF pax for some reason.
We usually tell our J/C and F/C pax before disembarkation. If i am not mistaken it is to come back online in about 2-3 weeks, or could already be back.
Glad you enjoyed the service, we do try our best!!!