Ib16uk From United Kingdom, joined Mar 2005, 90 posts, RR: 0 Posted (10 years 9 months 5 days 1 hour ago) and read 4397 times:
bmi flight BD59X
Manchester to London Heathrow
A321 - G-MIDC (Delta Charlie)
My first flight on bmi - first flight on a A321-320
I flew down yesterday (Saturday 14th May`05) from Manchester to London Heathrow as I had a cabin crew interview for BMed (BA Franchise)
I booked about 6 weeks in advance and therefore was able to get a really good fare
Arrived to MAN via the train station - proceeded immediately to Terminal 3 to check in for the flight to London Heathrow
I was met by a long queue and waited for eternity to check in as there was only 2 bmi staff there.
I went to the desk and handed over my suitcase and passport, Was asked the usual security questions, etc etc
Told to go through departures and wait for announcements
ONCE in departures I was able to sit and wait and watch airplanes coming and going - I was sat by the door I had to go to to reach the airplane
I was fortunate enough to be sat by about 14 bmi cabin crew, Our aircraft was a A321 - G-MIDC (Delta Charlie as the BD crew called it )
I like the safety demo being on a video - Very nice touch
The take off was very wobbly, felt like we were being thrown around our seats inside the airplane
The all male cabin crew on this flight tossed to the passengers either a chicken or cheese sandwich.
landing was good - cheap and cheerful and we made it there in one piece - cabin crew could do with lessons in smiling !!
London Heathrow to Manchester
I arrived at Terminal 1 from Terminal 4 (where interview was at ) via Heathrow Express (Quick free and easy !! )
went immediately to the bmi check in area - Approached a staff member who was speaking to a passenger who asked a question and when he walked away she rolled her eyes !! and I asked if it was to early to check in and was told to `use that one` not a `You could use that machine Sir or Please use this machine as its now free` - I am paying to fly your airline - You would expect manners/customer service in my business - I expect manners/customer service in yours - it easy enough
I used the self service check in machine on this occasion as pointed out by the rude staff member (WHERE DOES BMI GET THERE STAFF - I mean I know it was a sunday and nobody likes sundays but I work sundays every week I get used to it !! ), having done this I was pointed towards the bag drop area by another bmi staff member - I told this guy that his colleague has a serious attitude problem.... I then waited in line to hand over my luggage AGAIN there was only one member of staff on at this time (WHY bmi - surely you have enough staff to have at least 2 desks open as there was a queue - I could do it - I can smile ) Met again by another miserable/bored looking staff member
After this I felt I had to go to the BA ticket sales desk, I approached a lovely friendly BA staff member and I explained the situation about the miserable/bored/rude staff at bmi and explained that I had flown with BA recently ( MAN-LHR -G-CPEM 757 ) and that I found BA to be more welcoming and friendly and that I would definately fly BA again - I said I only choose bmi because it was cheap and more convienent
I went through to departures and after another eternal wait was allowed to board the A320 - I choose seat 26A - nice flight - nice plane - miserable looking crew - again was quick cheap and easy !!
to anybody that works at bmi - I choose your airline as it was affordable and suited my needs at the time
I have found the staff at Manchester and London Heathrow Airports to be quite rude and miserable/bored looking
I appreciate that its not easy and the job ( At Check in and On board the airplanes ) is very repetitive - So is my job in my business - I understand the importance of customer service and loyalty for future customer satisfaction and unfortnately on this occasion I am left feeling unsatisfied with bmi
Mikec From United Kingdom, joined Feb 2004, 247 posts, RR: 12
Reply 1, posted (10 years 9 months 5 days 1 hour ago) and read 4367 times:
Interesting to hear your experiences. Personally I find the total opposite and have never had a rude BD crew member and have always found the service to be quick, efficient and friendly enough (and on their transatlantic services ex-MAN, they are superb).
Conversely my experiences with BA have been more like yours with BD (sullen, disinterested crew), so it goes to show that you can get totally different service with an airline from day to day.
Personally I'd fly either of them on the LHR-MAN-LHR route, but have a strong preference for BMI, mainly because I'd get business lounge access with them, and they are 9 times out of 10 cheaper than BA on that route (often considerably), so there's little to draw me to BA for that flight. Otherwise I'd say there's little to separate the two.
I'd say don't be afraid to give BD another chance (especially if there's a considerable fare difference) just because of a few bad staff members.
Myt332 From Australia, joined Sep 2003, 9119 posts, RR: 67
Reply 6, posted (10 years 9 months 4 days 16 hours ago) and read 4252 times:
Quoting Ib16uk (Thread starter): I choose your airline as it was affordable and suited my needs at the time
That's the only reason I ever chose BMI. I can't stand them to be honest, I think they're inept! I too had an all male BMI crew once, it wasn't nice and they were rude as hell. They gave me a vodka and sugar for gods sake. Hello, lemonade!
Try them again though, if and only if BA, Jet2 and VLM are more expensive. We could just be getting bad luck of the draw.
Mhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 23
Reply 7, posted (10 years 9 months 4 days 13 hours ago) and read 4207 times:
I have never had a problem with either BA or BD, but fly BD to LHR because of price. Despite that, I have never had an issue with poor staff (mainly because I always use self-checkin and have no checked bags, thus avoiding contact!), either on board or at airports.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
Shamrock_747 From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 9 months 4 days 7 hours ago) and read 4126 times:
A very interesting report.
Most of my bmi experiences have been average - nothing too bad but certainly nothing brilliant. I think it's a great shame when poor staff attitudes let an airline down. From what I gather the whole airline is in a rather sorry state at the moment.
Quoting Myt332 (Reply 6): I too had an all male BMI crew once, it wasn't nice and they were rude as hell.
Some people get special treatment from all-male bmi crews!
LeonB1985 From , joined Dec 1969, posts, RR:
Reply 9, posted (10 years 9 months 4 days 6 hours ago) and read 4104 times:
I've flown with BD a few times (LHR-GLA, LHR-HAJ) and haven't ever had any problems with their staff, either at LHR or onboard the aircraft. In fact, I've felt them quite friendly. I suppose everyone has a bad day now and then, but it's not professional to show passengers this. Have travelled on their A320s which are nice and modern; also like the safety video, nice touch. Have also found the snacks provided onboard quite suitable for a flight of roughly an hour (e.g. LHR-HAJ), e.g. paninis and sub rolls. Not travelled with BA yet - but am due to fly with them on Wednesday, so I'll be able to get an idea of how to two compare.
UK_Dispatcher From United Arab Emirates, joined Dec 2001, 2608 posts, RR: 27
Reply 10, posted (10 years 9 months 4 days 3 hours ago) and read 4038 times:
Quoting Ib16uk (Thread starter): I used the self service check in machine on this occasion as pointed out by the rude staff member (WHERE DOES BMI GET THERE STAFF - I mean I know it was a sunday and nobody likes sundays but I work sundays every week I get used to it !! ), having done this I was pointed towards the bag drop area by another bmi staff member - I told this guy that his colleague has a serious attitude problem.... I then waited in line to hand over my luggage AGAIN there was only one member of staff on at this time (WHY bmi - surely you have enough staff to have at least 2 desks open as there was a queue - I could do it - I can smile Big grin ) Met again by another miserable/bored looking staff member
It's a shame that the odd miserable staff member can let down an airline which has in the past been known for it's quality and friendliness. Sadly, the pay that bmi staff recieve, although never high, has fallen behind in the last few years compared to most other carriers & handling agents. Sadly, there seems to be the attitude among senior management that there are always people stacking shelves in supermarkets who would love a job with an airline, and there'll always be people willing to come in at the bottom. What they seem to forget is that those people stacking shelves are probably now earning more money than a BD Customer Service Agent. This is where I think the problem lies.
Some of us have worked for bmi for a number of years and have helped deliver a great service and product to the customer, but sadly we simply cannot afford to keep working for such poor money, and a lot of experienced staff are having to bite the bullet and move on (myself included this week, after over 6 years).
A340600 From United Kingdom, joined Aug 2003, 4108 posts, RR: 49
Reply 12, posted (10 years 9 months 3 days 1 hour ago) and read 3958 times:
Interseting report, thanks for sharing.
I found BMI to be a completely average, easy to forget airline. The boarding hats look totally rediculous and should be elimnated as soon as possible, and I felt the pile tot sandwhiches on a trolley looked unprofessional. Saying that, nice cabin crew and a pleasant flight, not one that has, or ever will stick out in my mind though,
Despite the name I am a Boeing man through and through!
Sulman From United States of America, joined Mar 2004, 2041 posts, RR: 28
Reply 14, posted (10 years 9 months 2 days 5 hours ago) and read 3852 times:
I thought the comment about movement on the 321 on takeoff was interesting. I noticed this going to AGP and back on the same type, in fairly moderate weather. My best guess is that it's a trait with long aircraft, as they're probably going to be more susceptible to weather-cocking because of the longer leverage distance between the vertical stab and main gear. 763 I went on also did it...
It takes a big man to admit they are wrong, and I am not a big man.