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MAN-LHR-MAN - With Bmi  
User currently offlineIb16uk From United Kingdom, joined Mar 2005, 90 posts, RR: 0
Posted (9 years 7 months 1 week 4 days 5 hours ago) and read 3597 times:

bmi flight BD59X
Manchester to London Heathrow
A321 - G-MIDC (Delta Charlie)

My first flight on bmi - first flight on a A321-320

I flew down yesterday (Saturday 14th May`05) from Manchester to London Heathrow as I had a cabin crew interview for BMed (BA Franchise)

I booked about 6 weeks in advance and therefore was able to get a really good fare

Arrived to MAN via the train station - proceeded immediately to Terminal 3 to check in for the flight to London Heathrow

I was met by a long queue and waited for eternity to check in as there was only 2 bmi staff there.

I went to the desk and handed over my suitcase and passport, Was asked the usual security questions, etc etc

Told to go through departures and wait for announcements

ONCE in departures I was able to sit and wait and watch airplanes coming and going - I was sat by the door I had to go to to reach the airplane

I was fortunate enough to be sat by about 14 bmi cabin crew, Our aircraft was a A321 - G-MIDC (Delta Charlie as the BD crew called it )

I like the safety demo being on a video - Very nice touch

The take off was very wobbly, felt like we were being thrown around our seats inside the airplane

The all male cabin crew on this flight tossed to the passengers either a chicken or cheese sandwich.

landing was good - cheap and cheerful and we made it there in one piece - cabin crew could do with lessons in smiling !!


BD590
London Heathrow to Manchester
A320

I arrived at Terminal 1 from Terminal 4 (where interview was at ) via Heathrow Express (Quick free and easy !! )

went immediately to the bmi check in area - Approached a staff member who was speaking to a passenger who asked a question and when he walked away she rolled her eyes !! and I asked if it was to early to check in and was told to `use that one` not a `You could use that machine Sir or Please use this machine as its now free` - I am paying to fly your airline - You would expect manners/customer service in my business - I expect manners/customer service in yours - it easy enough

I used the self service check in machine on this occasion as pointed out by the rude staff member (WHERE DOES BMI GET THERE STAFF - I mean I know it was a sunday and nobody likes sundays but I work sundays every week I get used to it !! ), having done this I was pointed towards the bag drop area by another bmi staff member - I told this guy that his colleague has a serious attitude problem.... I then waited in line to hand over my luggage AGAIN there was only one member of staff on at this time (WHY bmi - surely you have enough staff to have at least 2 desks open as there was a queue - I could do it - I can smile Big grin ) Met again by another miserable/bored looking staff member

After this I felt I had to go to the BA ticket sales desk, I approached a lovely friendly BA staff member and I explained the situation about the miserable/bored/rude staff at bmi and explained that I had flown with BA recently ( MAN-LHR -G-CPEM 757 ) and that I found BA to be more welcoming and friendly and that I would definately fly BA again - I said I only choose bmi because it was cheap and more convienent

I went through to departures and after another eternal wait was allowed to board the A320 - I choose seat 26A - nice flight - nice plane - miserable looking crew - again was quick cheap and easy !!

----
to anybody that works at bmi - I choose your airline as it was affordable and suited my needs at the time

I have found the staff at Manchester and London Heathrow Airports to be quite rude and miserable/bored looking

I appreciate that its not easy and the job ( At Check in and On board the airplanes ) is very repetitive - So is my job in my business - I understand the importance of customer service and loyalty for future customer satisfaction and unfortnately on this occasion I am left feeling unsatisfied with bmi

Iain
Cabin Crew Wannabe

15 replies: All unread, jump to last
 
User currently offlineMikec From United Kingdom, joined Feb 2004, 247 posts, RR: 13
Reply 1, posted (9 years 7 months 1 week 4 days 4 hours ago) and read 3567 times:

Interesting to hear your experiences. Personally I find the total opposite and have never had a rude BD crew member and have always found the service to be quick, efficient and friendly enough (and on their transatlantic services ex-MAN, they are superb).

Conversely my experiences with BA have been more like yours with BD (sullen, disinterested crew), so it goes to show that you can get totally different service with an airline from day to day.

Personally I'd fly either of them on the LHR-MAN-LHR route, but have a strong preference for BMI, mainly because I'd get business lounge access with them, and they are 9 times out of 10 cheaper than BA on that route (often considerably), so there's little to draw me to BA for that flight. Otherwise I'd say there's little to separate the two.

I'd say don't be afraid to give BD another chance (especially if there's a considerable fare difference) just because of a few bad staff members.

Michael.


User currently offlineIb16uk From United Kingdom, joined Mar 2005, 90 posts, RR: 0
Reply 2, posted (9 years 7 months 1 week 4 days 4 hours ago) and read 3557 times:

Thank you for your response

I would use them again, only because like you say there are cheaper than BA

My preference is BA... I have had a more enjoyable experience on Jet2.com from MAN to EDI

Do you work for Virgin Atlantic? - The Longer, Larger, Farther, Faster bit made me suggest that

Iain
Cabin Crew Wannabe


User currently offlineMikec From United Kingdom, joined Feb 2004, 247 posts, RR: 13
Reply 3, posted (9 years 7 months 1 week 4 days 3 hours ago) and read 3546 times:

Everyone has their preferences. Even though I try to remain with BD (and the Star Alliance in general), I don't mind flying BA (I am in August in Club Big grin)

No I don't work for Virgin (though they are one of my favourites!)

The "longer, larger, farther, faster........" slogan belongs to Airbus - they used it on the side of their test A340-600 that can be seen at airshows:


View Large View Medium
Click here for bigger photo!

Photo © Paul Dopson - AirTeamImages



Michael


User currently offlineAtco2b From United Kingdom, joined Mar 2005, 1114 posts, RR: 7
Reply 4, posted (9 years 7 months 1 week 3 days 20 hours ago) and read 3474 times:

Thanks for sharing. Strange you had an all-male crew - Never had that!

I love the A32x aircraft...! Will have to try BD one day!

Cheers, Tom



Hey, you want to go out for pizza and some sex? What, you don't like pizza?
User currently offlineDemoose From Canada, joined Mar 2001, 1952 posts, RR: 23
Reply 5, posted (9 years 7 months 1 week 3 days 20 hours ago) and read 3465 times:

I flew this route a while back and also ended up with an all male crew on LHR-MAN, didn't really like it, far too much testosterone going on for my liking and they seemed quite 'up themselves' lol.

Having said that the crew on my outbound MAN-LHR flight were fantastic, extremely happy and helpful, even to the point of sitting down with us while in the hold and having a good old chat!

Bmi have a good reputation on this route, I know of lots of people which mention bmi when they need to fly down to LHR, their fares are consistently cheap.

Mark



Take a ride...fly across the sky
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 6, posted (9 years 7 months 1 week 3 days 19 hours ago) and read 3452 times:

Quoting Ib16uk (Thread starter):
I choose your airline as it was affordable and suited my needs at the time

That's the only reason I ever chose BMI. I can't stand them to be honest, I think they're inept! I too had an all male BMI crew once, it wasn't nice and they were rude as hell. They gave me a vodka and sugar for gods sake. Hello, lemonade!

Try them again though, if and only if BA, Jet2 and VLM are more expensive. We could just be getting bad luck of the draw.



One Life, Live it.
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 7, posted (9 years 7 months 1 week 3 days 17 hours ago) and read 3407 times:

I have never had a problem with either BA or BD, but fly BD to LHR because of price. Despite that, I have never had an issue with poor staff (mainly because I always use self-checkin and have no checked bags, thus avoiding contact!), either on board or at airports.


No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineShamrock_747 From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 7 months 1 week 3 days 11 hours ago) and read 3326 times:

A very interesting report.

Most of my bmi experiences have been average - nothing too bad but certainly nothing brilliant. I think it's a great shame when poor staff attitudes let an airline down. From what I gather the whole airline is in a rather sorry state at the moment.

Quoting Myt332 (Reply 6):
I too had an all male BMI crew once, it wasn't nice and they were rude as hell.

Some people get special treatment from all-male bmi crews!  Wink


User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 7 months 1 week 3 days 10 hours ago) and read 3304 times:

I've flown with BD a few times (LHR-GLA, LHR-HAJ) and haven't ever had any problems with their staff, either at LHR or onboard the aircraft. In fact, I've felt them quite friendly. I suppose everyone has a bad day now and then, but it's not professional to show passengers this. Have travelled on their A320s which are nice and modern; also like the safety video, nice touch. Have also found the snacks provided onboard quite suitable for a flight of roughly an hour (e.g. LHR-HAJ), e.g. paninis and sub rolls. Not travelled with BA yet - but am due to fly with them on Wednesday, so I'll be able to get an idea of how to two compare.

User currently offlineUK_Dispatcher From United Arab Emirates, joined exactly 13 years ago today! , 2597 posts, RR: 29
Reply 10, posted (9 years 7 months 1 week 3 days 6 hours ago) and read 3238 times:

Quoting Ib16uk (Thread starter):
I used the self service check in machine on this occasion as pointed out by the rude staff member (WHERE DOES BMI GET THERE STAFF - I mean I know it was a sunday and nobody likes sundays but I work sundays every week I get used to it !! ), having done this I was pointed towards the bag drop area by another bmi staff member - I told this guy that his colleague has a serious attitude problem.... I then waited in line to hand over my luggage AGAIN there was only one member of staff on at this time (WHY bmi - surely you have enough staff to have at least 2 desks open as there was a queue - I could do it - I can smile Big grin ) Met again by another miserable/bored looking staff member

It's a shame that the odd miserable staff member can let down an airline which has in the past been known for it's quality and friendliness. Sadly, the pay that bmi staff recieve, although never high, has fallen behind in the last few years compared to most other carriers & handling agents. Sadly, there seems to be the attitude among senior management that there are always people stacking shelves in supermarkets who would love a job with an airline, and there'll always be people willing to come in at the bottom. What they seem to forget is that those people stacking shelves are probably now earning more money than a BD Customer Service Agent. This is where I think the problem lies.

Some of us have worked for bmi for a number of years and have helped deliver a great service and product to the customer, but sadly we simply cannot afford to keep working for such poor money, and a lot of experienced staff are having to bite the bullet and move on (myself included this week, after over 6 years).


User currently offlineBMIFlyer From UK - England, joined Feb 2004, 8810 posts, RR: 58
Reply 11, posted (9 years 7 months 1 week 3 days 6 hours ago) and read 3231 times:

Sorry you had a bad experience.

Apart from that it was a good report.

I'm flying bmi MAN-LHR-MAN this weekend (May 21st/22nd) so ill let you know how I get on.

Thanks


Lee



Sometimes You Can't Make It On Your Own
User currently offlineA340600 From United Kingdom, joined Aug 2003, 4106 posts, RR: 51
Reply 12, posted (9 years 7 months 1 week 2 days 4 hours ago) and read 3158 times:

Interseting report, thanks for sharing.

I found BMI to be a completely average, easy to forget airline. The boarding hats look totally rediculous and should be elimnated as soon as possible, and I felt the pile tot sandwhiches on a trolley looked unprofessional. Saying that, nice cabin crew and a pleasant flight, not one that has, or ever will stick out in my mind though,

Sam Smile



Despite the name I am a Boeing man through and through!
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 13, posted (9 years 7 months 1 week 1 day 14 hours ago) and read 3099 times:

The sandwiches may look unprofessional, but I am yet to have a bad one!


No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineSulman From United States of America, joined Mar 2004, 2037 posts, RR: 32
Reply 14, posted (9 years 7 months 1 week 1 day 8 hours ago) and read 3052 times:

I thought the comment about movement on the 321 on takeoff was interesting. I noticed this going to AGP and back on the same type, in fairly moderate weather. My best guess is that it's a trait with long aircraft, as they're probably going to be more susceptible to weather-cocking because of the longer leverage distance between the vertical stab and main gear. 763 I went on also did it...

Cheers


james



It takes a big man to admit they are wrong, and I am not a big man.
User currently offlineIb16uk From United Kingdom, joined Mar 2005, 90 posts, RR: 0
Reply 15, posted (9 years 7 months 1 week 18 hours ago) and read 3044 times:

I have flown on a 757 - (looks about the same length as a A321 ) and the take off didnt feel like we were on a rollercoaster !!!

I prefer 757s to A321s

My first 757 flight was on G-CPEM - MAN-LHR-MAN with BA

Iain
Cabin Crew Wannabe


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