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Comparison Of Australian Domestic Airlines In Y  
User currently offlineJetfuel From Australia, joined Jan 2005, 2225 posts, RR: 0
Posted (9 years 3 months 1 week 5 days 15 hours ago) and read 3819 times:

Having flown pretty extensively throughout the world but only having just completed by first jetstar flights (OOL-SYD-OOL) I thought I would share my thoughts on domestic carriers in Australia based on economy products. I have well over 50 flights on Qantas and about 20 on Virginblue. I am not basing my evaluations on route structures and I will try and keep the comparisons as simple as possible



I am going to approach my report differently using a score based system rather than going into various trip details. Hopefully this may give a worthwhile overall comparison.

QANTAS


Aircraft Fleet 5/5
Cleanliness 5/5
Boarding 4/5
Check-in 4/5
Catering 4/5
Value 6/10
In Flight Entertainment 4/5
Comfort 4/5
Cabin Crew 3/5

TOTAL 39

Plus + Worldwide connections, FF program, Free Meals, Nice varied fleet,
Minus - Sometimes snarly staff




VIRGINBLUE


Aircraft Fleet 4/5
Cleanliness 5/5
Boarding 4/5
Check-in 5/5
Catering 4/5
Value 7/10
In Flight Entertainment 3/5
Comfort 3/5
Cabin Crew 4/5

TOTAL 39

Plus + Allocated seating, Friendly staff with “can-help” attitude
Minus - Few last minute discounts



JETSTAR


Aircraft Fleet 3/5 (After All A320 fleet 5/5)
Cleanliness 5/5
Boarding 3/5
Check-in 4/5
Catering 2/5
Value 9/10
In Flight Entertainment 3/5 (After All A320 fleet 4/5)
Comfort 3/5 (After All A320 fleet 4/5)
Cabin Crew 3/5

TOTAL 35 ... (After All A320 fleet 39)

Plus + Will be all A320 fleet with leather seating by 2007, Availability of heavily discounted fares
Minus - B717 basic seating, On board coffee is foul, VERY strict on 20kg luggage limit, NO allocated seating, NO through baggage check-in.

THE VERDICT

I really miss Ansett   . But I do appreciate the availability of cheaper travel. Firstly one of my beefs about domestic travel in Australia is the crasy 20kg luggae limit. This is very restrictive, compared with say the US, and must be a real bug for foreign travellers. Qantas seems the most lenient in this regard and Jetstar the worst charging $5 for every kg. over. Therefore a $69 fare for a passenger with 40kg of luggage just cost $169.

Jetstar and Virginblue are of course unashmabedly low cost carriers. At least Virgin Blue offers seat allocations and the coffee is drinkable – Jetstar offer a paper cup

Overall for $10-$20 there is no doubt that Qantas is worth the extra but VirginBlue is an acceptable alternative. If Jetstar is cheaper and I had no luggage then maybe I would deal with the no seat allocation scramble. Utlimately, it all comes back to the $$$ and fare availability. They are all good safe carriers - just be aware of what to expect and you will be right

PS. I am off to the USA on QF175 Bne-Lax (non-stop) on Sunday and will be flying to SJD,LAS,MSP,PHX,AUS,HOU,FLL, ORD,DTW and MSY on a variety of carriers so I will have then flown every major US carrier by the time I return

[Edited 2005-06-08 11:32:33]


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
6 replies: All unread, jump to last
 
User currently offlineYP6370 From Germany, joined Apr 2000, 200 posts, RR: 0
Reply 1, posted (9 years 3 months 1 week 5 days 15 hours ago) and read 3793 times:

I flew on Qantas Link a few times recently and I was really surprised that you get a meal on a 30 min flight! Nice experience compared to my usual Lufthansa domestic "drinks only" flights.

I tried Jetstar as well. From my point of view they are quite good for a LCC. I was very satisfied by their chocolate muffin  Smile
No seat allocation bothered me a bit but their relatively low prices on inflight snacks/drinks surprised me.

My verdict:
Qantas/Qantas Link still No1 in terms of quality and service.
Jetstar is a good point-to-point carrier with good (though not free) service.


User currently offlineJetfuel From Australia, joined Jan 2005, 2225 posts, RR: 0
Reply 2, posted (9 years 3 months 1 week 5 days 14 hours ago) and read 3781 times:

The coffe I bought on Jetstar was a cup of boiling water with a coffee bag. At least VirginBlue had real coffee for sale and of course on Qantas it's free.


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 2
Reply 3, posted (9 years 3 months 1 week 4 days 21 hours ago) and read 3588 times:

Australians do receive a good domestic product and service.
QF is the best by far in regards to product offered and service. DJ comes in at a second, my major glitch is that staff are not as professional as they could be. JQ comes in last very unorganized in my opinion.

Regards



Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineWunala From Australia, joined Mar 2005, 950 posts, RR: 0
Reply 4, posted (9 years 3 months 1 week 4 days 11 hours ago) and read 3505 times:

http://www.qantas.com.au/info/flying/beforeYouTravel/baggageChecked

Quoting Jetfuel (Thread starter):
Firstly one of my beefs about domestic travel in Australia is the crasy 20kg luggae limit.

QF actually gives 32kg in economy and 96kg in business. Plus an extra 32-64kg if you are QF Club member.

http://www.qantas.com.au/info/flying/beforeYouTravel/baggageChecked
http://www.qantas.com.au/fflyer/dyn/program/statusPrivileges

All in all that is generous. This doesnt include Lord Howe Island services, where yo can only pack swimmers and a sarong, but hey, thats what LH is all about.

O think we have a good service over here, but I do miss Ansett as well.


User currently offlineJetfuel From Australia, joined Jan 2005, 2225 posts, RR: 0
Reply 5, posted (9 years 3 months 1 week 4 days 7 hours ago) and read 3473 times:

Wunala - Another reason to fly Qantas within Australia. I just think it's crasy for say an American to arrive here and jump on a Jetstar flight and have to pay for his 12 kg that has been brought half way around the world.


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineWunala From Australia, joined Mar 2005, 950 posts, RR: 0
Reply 6, posted (9 years 3 months 1 week 3 days 15 hours ago) and read 3428 times:

True, but if tix are purchased as 1 iteniery, they the airline has to allow the max wieght allowed on that iteniery.

I remember about 3 years ago me and my partner were flying BFS-LHR-SYD. I was going via LA, he was going via NRT (don't ask - but we both landed in SYD within 30 mins of each other). The BD check in girl put all the luggage under his name as they do sometimes, because it is quicker. She then asked my partner for 200GBP as he was 74 kilos over his limit. When I pointed out that we were both entitled to an allowence, and it wasn't my fault she put all the luggage under his name, and that we were in business, and I was going via the US, she had no choice but to let it go through. It was funny, because she was so serious that Mark was over his allownence, even thought she had issued us both biz boarding passes, and mine was via LAX (dump) with zero luggage.


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