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DTW-NRT-MNL. FA's Perspective. Part 1 (pics)  
User currently offlineJetjack74 From United States of America, joined Jul 2003, 7414 posts, RR: 50
Posted (9 years 3 months 3 days 17 hours ago) and read 6017 times:
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One of the few trip reports that I do. I'm doing a 2 parter of my 6-Day MNL.
19JUL05 1:05pm.
Northwest Airlines NW25
DTW-NRT
Today we are flying NW25 from DTW-NRT, departing at 2:35pm local. It is Tuesday and briefing begins promptly at 1:30 mins prior to departure. The bidsheet is passed around and there 12 of us working to 747-400 service for the first leg of flt25. The purser begins the brief and is joined by one of the captains. We have 2 pilot crews flying today with us. Tom is the 2nd crew, so he is the one giving us the brief. Tells us that we're taking ship 6301, the old lady of the fleet. The 1st is in flt ops getting the weather reports and routings from dispatch. I am 2nd from the bottom on the crew and bid for the 3A position. I will be working Team 1L with is C-zone left aisle for the inflight service. An Inflight Manager is also assigned to assist us in what we may need on the ground during the boarding process. We are out of gate A54 today, light load in the back with 228, WBC is full. I'm the first of the crew on the aircraft. I'm chatting with a girlfriend of mine on the cell while I stow my bag preflight my j/s. Boarding commences at 1:40pm. People come on board families, businessmen and so forth. I'm a door 2L for boarding. During this time i'm basically tied by a passenger wanting me to quiet her baby down who is making a real fuss. She asks for water, OJ and everything else under sun. I ask if she might want some milk in the baby's bottle. So I fill the bottle with milk, heat it up for her and send her on her way. We close the doors at at 2:20pm and push back about 5 minutes later. The safety demo starts as we're rolling along the taxiway. We then pull onto the, the captain tells us to be seated for departure, and at 2:45pm were rolling down the runway.
NRT%20003.jpg?dc=4675531786053631565" width="450" height="600" border=0>
So here's us on the climbout.
20 minutes into the flight we're starting the dinner service. It's the classic beef or chicken selections for our guests today. The dinner service goes rather quickly becuase of the fact that I have about half of what I would normally have in my section. I go about 3-4 rows into D-zone to help he lady on Team 2 on my side. Coffee and Tea 2nds are doen by all FA's regardless of there section and we all help eachother to get ready to pick-up the trays. With the pick-up completed,i'm free to retrieve my duty-free cart to commence the inflight duty-free sales. We inventory the cart with curious onlookers lurking in the rear WBC galley by the UD staircase. Initial duty-frees are done and then it's off to the midgalley to eat before breakperiods start. I brought some hummous along with me from a local Lebanese Deli near DTW to go along with my crew meal. Then I'm off to the bunk area to sleep. We have 3hr and 30min breaks, i'm on first break which is good because I commuted in from SEA on the redeye. So I was ready to sleep. I wake form my by the sound of one the ladies snoring in the bunk next to me. It's almost the end of our breaks anyway, so I change back into my uniform, clean myself up a bit and go back on the floor. I go and sit at 2R and take this picture.
NRT%20002.jpg?dc=4675531786134838262" width="600" height="450" border=0>
Then go back to door 5L and take this one.
NRT%20001.jpg?dc=4675531785952249658" width="600" height="450" border=0>
The mid movie snack has already been given out. and pretty much the working crew during 2nd break is pretty much doing water walks until we start setting up for the 2nd service. We finish the prearrival service with just under an hour to go. and we start feeling some light chop as we decend through 21,000 ft. We start collecting headsets about 20 minutes before arrival. We then get the double chime for landing, and the start cabin checks. We arrive in NRT just before 4:30 local. We taxi into the gate and full stop. Total flight time was 12:10 for pushback in DTW to block-in here in NRT.
NRT-MNL%20002.jpg?dc=4675531791559281741" width="600" height="450" border=0>
NRT-MNL%20004.jpg?dc=4675531786308397890" width="600" height="450" border=0>
NRT-MNL%20006.jpg?dc=4675531786452236345" width="600" height="450" border=0>
N661US rests after her long trip over. She goes onto PVG and returns to NRT the next day. (She RON's in NRT that night)
21JUL05 5:05pm
Northwest Airlines NW19
NRT-MNL
Today, my self and the purser that I came over with are working the leg from NRT-MNL. We are joined by 8 MNL-based FA's and one BKK based FA. We brief and bid. I'm 4 from the bottom this leg, so a little bit more seniority. The purser makes me feel like i'm 2 feet tall by explaining to these ladies and one gentleman that I have absolutely no idea what i'm doing, because I don't fly these that often. I do have some idea how it works over here, but I just bite my tongue. Today we have ship 6313, which had just flown in from JFK.
NRT-MNL%20007.jpg?dc=4675531786597544633" width="600" height="450" border=0>
I'm working the 2A position today which is left-side aisle in WBC in B-zone. It's a quick 3hr, 30 minute flight down to the PI today. Scheduled departure time is 7pm local.
NRT-MNL%20008.jpg?dc=4675531793567365067" width="600" height="450" border=0>
NW7 pulls in from SEA. We beginour normal predeparture duties, drinks, hang coats, pass out newspapers. Once everyone is seated, the doors close and we're on our way.
NRT-MNL%20010.jpg?dc=4675531793636062273" width="450" height="600" border=0> During pushback....
NRT-MNL%20011.jpg?dc=4675531786678719515" width="600" height="450" border=0> NW 73 to GUM awaits push back after us.
We're put on a sequencing hold due to congestion at NRT tonight. Were a full load as usual. We taxi down to the runway. We're airborne at 7:40pm. As we make our way south, down the pacific, we begin our service. Tonights service is a simple dinner. We have chicken curry or beef pot-stickers for our choices, or they may dine on the simple champaigne supper, which is some scallops and smoked beef. I prefer the CS over my crew meal. I just want the big salad with the shiso herb dressing. Delicious. I deferred on the duty-free because I could. We must excercise our seniority when we can. Chatting in th galley really blows off alot of time. I was trying to upload these pics on my laptop, when the captain announced we were preparing for landing. Looking out the window there was nothing but blackness until we approached the city from the NE. We swung around the outskirts as we vectored for our approach. We then turned onto final, the gear and flaps are fully extended.The vibration and noise are deafening almost. We touch down in MNL at 10:15 local. We then taxi for a few minutes and pull inot the gate next to NW 71 from DTW-NGO-MNL. NW 19 is supposed to beat the Nagoya flight, but it never happens, because of the traffic at NRT and the scarce traffic at NGO. We block-in at 10:22 local minus the 1hr time difference from NRT. So that's the trip report for this leg. I'll type the next part when I return to DTW on the 24th. Sorry for the poor picture quality. What can I say, shitty camera.


Made from jets!
14 replies: All unread, jump to last
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 1, posted (9 years 3 months 3 days 17 hours ago) and read 5950 times:

Thanks for an interesting trip report! It is interesting to view things from F/A perspective! Does the fellow pax find it interesting that you are taking pictures? BTW, do you only work on 747s? I hope to see you on my next NW flight...

Carfield


User currently offlineKL808 From United States of America, joined May 1999, 1584 posts, RR: 2
Reply 2, posted (9 years 3 months 3 days 14 hours ago) and read 5841 times:

Great report. How long where you in MNL? Do you guys usually go back to NRT the following morning? Where did you stay in MNL?

Drew

[Edited 2005-07-22 15:54:56]


AMS-LAX-MNL
User currently offlineKaran69 From India, joined Oct 2004, 2892 posts, RR: 18
Reply 3, posted (9 years 3 months 3 days 8 hours ago) and read 5508 times:

Great report, have you worked on their A330s on trans-Asian routes

User currently offlineTrident2e From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 3 months 3 days 7 hours ago) and read 5474 times:

Quoting Jetjack74 (Thread starter):
deferred on the duty-free because I could. We must excercise our seniority when we can. Chatting in th galley really blows off alot of time. I was trying to upload these pics on my laptop, when the captain announced we were preparing for landing.

Is this what passes for service these days?


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7553 posts, RR: 8
Reply 5, posted (9 years 3 months 3 days 7 hours ago) and read 5467 times:

Quoting Trident2e (Reply 4):
Is this what passes for service these days?

You ever think that he was off duty at that time.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 6, posted (9 years 3 months 3 days 4 hours ago) and read 5350 times:

Very interesting TR! I really like reading the ones from a FA or Pilot, very interesting. Hope to read more!

User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 3 months 3 days 4 hours ago) and read 5343 times:

Interesting trip report.

Do FAs prefer working in WBC over Y?

Also, does NW always fly their 744s with only 12 FAs? Or is the cabin crew compliment increased when the flights are full? SQ et al. have at least 20 on board their 744s.


User currently offlineTbear815 From United States of America, joined Jun 2003, 704 posts, RR: 4
Reply 8, posted (9 years 3 months 3 days 1 hour ago) and read 5250 times:

Great trip report! Brings back lots of memories. For those of you who question deferring from duty-free, as with all airlines, the F/A's work it according to seniority. If you had all the F/A's in the aisles selling the wares, it would be similar to Nathan Road at night!

Give these people the respect they're due. They only serve what the "home" office decides to put on the aircraft. They can be as attentive as hell. but if they don't have the product to support them, "they ain't gonna turn 'round and git it!"

If anyone wants glamour, look in the dictionary! The F/A life is not what it was in its glory days. At one time TWA called their female flight attendents "Hostesses." This notates a relaxed and proud flight. In the more simple days of life, oh how we flew! And, I'm NOT that old....

Terrific reporting. Would love to read any of your trip reports.

Rod


User currently offlinePualani From United States of America, joined May 2004, 301 posts, RR: 6
Reply 9, posted (9 years 3 months 3 days ago) and read 5184 times:

A great trip report. I love reading about how other crews go about their services. Is that your pic in your profile? Very cute if you dont mind me saying so. I have always dreamed of flying as crew on a 747 but here at Hawaiian, I dont think we will ever get anything bigger than a 767.

pualani


User currently offlineJetjack74 From United States of America, joined Jul 2003, 7414 posts, RR: 50
Reply 10, posted (9 years 3 months 2 days 23 hours ago) and read 5179 times:
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Quoting Trident2e (Reply 4):
Is this what passes for service these days?

I think you mis interpreted what I was saying. I deferred the duty-free sales down to a junior FA. THe sales were conducted, but since there were 3 FA's junior to me, I deferred it down to them. Bidding starts at the top and works iits way down, I was number four from the bottom on gal senior to me bid for one of the four positions, and with 3 people junior to me, they were left with the job of selling duty-free. Besides, the MNL based FA's like it going into MNL because they value the commision more than I do.

Quoting Tbear815 (Reply 8):
those of you who question deferring from duty-free, as with all airlines, the F/A's work it according to seniority

Thanks Rod for the clarification and the kind words.

Quoting Carfield (Reply 1):
Does the fellow pax find it interesting that you are taking pictures? BTW, do you only work on 747s? I hope to see you on my next NW flight...

No, it's the crews that think that i'm strange for taking pictures. They think it's weird that there are people who actually are interested in the industry that they work in. I don't work US-Asia patterns normally, they are very, very senior trips. I was lucky to be able to get a triptrade.

Quoting KL808 (Reply 2):
Great report. How long where you in MNL? Do you guys usually go back to NRT the following morning? Where did you stay in MNL?

No, we layover for about 32hrs and go back to NRT or NGO. For reasons of security, I can't tell you what hotel we stay in. The most I can say, is that we stay in Makati City in Manila.

Quoting Karan69 (Reply 3):
Great report, have you worked on their A330s on trans-Asian routes

I have, i've worked them to PEK, BKK, and SIN. Also have done the transatlantic ones as well.

Quoting Jaysit (Reply 7):
Do FAs prefer working in WBC over Y?

It depends. WBC can go senior if it's light up front, but it can go junior if there is a purser or another crewmemeber that nobody wants to work with. I like prefer to work coach normally. I used to love to work WBC on the upper deck of the 747-100/200. It was nice because it was a short distance to FD and the service was more personal. You really got know your customers because there were so few people up there. I wish we would hang on to the old 747's. I have a great affection for them. But I would like to work upper deck if I could.

Quoting Jaysit (Reply 7):
Also, does NW always fly their 744s with only 12 FAs? Or is the cabin crew compliment increased when the flights are full? SQ et al. have at least 20 on board their 744s.

Maximum staffing on the 400 is 12 on US-Japan, and 11 on the interport(within Asia). We don't have the economic resources that SQ has.

Quoting Pualani (Reply 9):
A great trip report. I love reading about how other crews go about their services

Stay tuned, there's more to come. I'll highlight the return trip as well. Thanks for the comments.



Made from jets!
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 11, posted (9 years 3 months 2 days 22 hours ago) and read 5111 times:

Thanks for the explanation and trip report!

Any chance for a WBC menu transcript... anyway, do you enjoy working with the Asian crew? Just curious... there must be some cultural differences... and the fact that they are paid less but have a easier flying pattern.

Anyway look forward to your return flight report!

Carfield


User currently offlineJetjack74 From United States of America, joined Jul 2003, 7414 posts, RR: 50
Reply 12, posted (9 years 3 months 2 days 21 hours ago) and read 5091 times:
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If I remember to do so, I'll take a menu with me and type it out. I'll also take pics of my crew meal and passenger meals going back, if there are any left.

Quoting Carfield (Reply 11):
anyway, do you enjoy working with the Asian crew? Just curious... there must be some cultural differences... and the fact that they are paid less but have a easier flying pattern.

It doesn't really have much to do with pay, but it's more of a territorial thing. They do these flights day in, day out. Everything is second nature to them. It's not really fun to work with them, because you're basically pushed out of the way and shunned for most of the flight. MNL is largest base, 1. because it's cheap labor, 2. because of geographically location to NRT. They also access NGO as well. But you fell like you're not really part of the team because they converse in their native language, which is kind of rude. It is a courtesy to speak in the international language when you're around FA's from other bases. This is an American carrier, and they all speak English, so they should speak it. We know they're talking about us, they're known to do so, especially the MNL-based FA's. And we US-based FA's are basically an obstacle for them. They work very fast, they all know eachother's work ethic, and it's hard when you're more into providing a more personal service, rather than just racing down the aisles throwing meal trays around like the planes crashing and this is your last meal. They should slow it down. I work at a reasonable pace, but i'm not burning carpet. So in conclusion, do I like working with them? I would have to say no unfortunately. It's not fun at all. You're a stranger on your own soil. I breathe a sigh of relief when I get back to working with a US-based crew.



Made from jets!
User currently offlineJohnboy From United States of America, joined Aug 1999, 2594 posts, RR: 7
Reply 13, posted (9 years 3 months 2 days 19 hours ago) and read 5066 times:

Great report!

I'm a nurse and I feel that way about the atmosphere at our hospital (where there are TONS of Filipino nurses).


User currently offlinePualani From United States of America, joined May 2004, 301 posts, RR: 6
Reply 14, posted (9 years 3 months 2 days 5 hours ago) and read 4915 times:

Quoting Jetjack74 (Reply 12):
They work very fast, they all know eachother's work ethic, and it's hard when you're more into providing a more personal service, rather than just racing down the aisles throwing meal trays around like the planes crashing and this is your last meal. They should slow it down.



Thats funny...we have those same F/As here at HA and we all speak the same language. I personally work as fast or as slow as the f/a working the other aisle across from me. But I do take time to say a few words with most of the pax I serve but I have to stop short of a full conversation other wise the bev cart will be hitting me in the behind. I pretty much like to work the meal cart when I work in coach but my favorite position is Lead for the money but I sometimes miss the interaction with Pax as all I have to do normally is set the service carts up and make announcements and see to the paper work.

pualani


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