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RG 2372 GRU-FOR (RG Service Is Great!)  
User currently offlineLipeGIG From Brazil, joined May 2005, 11459 posts, RR: 58
Posted (9 years 4 months 3 weeks 6 days 12 hours ago) and read 3258 times:
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After some time I have decided to test again a RG service. In fact I'm just using some of my FF miles for a business/leisure trip to Fortaleza (FOR).
The e-ticket was issued by phone after a 2 to 3 minutes wait some weeks before the trip. As for July there are no Y seats available for FF usage, i decided to get a C class ticket as a good opportunity to check RG service on Domestic Business Class.

My flight RG2372 is scheduled for take off at 20:45 on Terminal 2.

I get on GRU at about 19:30 as on fridays traffic in Sao Paulo used to be extremely heavy (but as the last July weekend, was not so heavy), I leave my office at about 18:30.

I went direct to RG Business Class Check-in and the first question (and in fact the only one) is: "Can I see your Star Alliance Card ?" , I just answer " It's not the Business Class Area ? ", seems that people using Business Check-In are mainly Star Gold customers ! I wait more than 10 minutes on the row and experienced a lot of people being attended "in groups" which probably means a lot of people without Gold Cards and Biz Tickets! But it's okay, I'm going to the marvelous beaches of Ceara!

I have not marked my seat previously so the lady asked me if I want the 1A or the 2A. As i know RG domestic biz has a lot of space even on first row , so i decided the 1A.

With my boarding pass on Hands, i went to the domestic vip lounge (used by Biz Customers and Star Gold customers). It's better than the one provided by Diners/JJ partnership, with a lot of newspapers available (even at 19 hours), some magazines, and a lot of options of drinks (coke, soda, guarana, juices, water...) and some delicious breads and sweets. Even the coffee machine is very good and better than the service on JJ lounge. The room is also very comfortable with a capacity of more than 50 people. The only problem is that they need more people to clean the place as several people drop rests and cans at all places. But it deserve a 8,5 !

Close to my boarding time i meet some friend going to Rio  Smile and went to Gate 17B, in fact a remote position.

Due to some fog on the early morning RG flights experienced on that day a delay (the connections need to wait and it happens in all the country) of about 2 hours. Due to some arrangements our flight was scheduled for take off at about 22:10.

I pass some time talking to another biz pax, a young (and beautiful) lady going to Fortal, an off-season Carnival.

At 22:00 RG called flight 2372 for boarding. At this time i checked that RG seems the same, they respect all the calls (Old persons, People with babies, special disabilities, Biz, Star Gold, Smiles Diamond... ) , but as everyone goes in the same bus for the Remote position, it's not so important.

I boarded PP-VOY (737-300) and verified that the aircraft was very clean and my seat was perfect. The Biz Flight Attendant received us with a big smile and asked us to wait for the coach class pax to board in order that the service can be started.

After all have been boarded (and the flight was full with 8 C and 114 Y), she served the welcome drink (mango, pear or orange juice). Immediately she offer a lot of newspapers (Estado SP, Folha SP, Gazeta Mercantil and Folha) and some magazines (Epoca and other 5 or 6 not so famous).

At exactly 22:23 they asked to turn off cell phones and one minute later started he push back. At 22:25 the cmdt advise us that it obtained approval for flying direct to FOR which recover 15 minutes of flight and predicts a 1:30 landing at FOR.
The plane took off at 22:30

After some minutes the attendant ask me about a coffee (RG domestic 733 fleet on biz should get the same devices used on South America Int'l Routes, a portable MD Player) and just 15 minutes after she asked for the desired dinner which could be fish or steak. I decided for the steak while my new friend asked for a fish.

At that time i realize that RG keeps with a high quality service on Business: Although i have eat some sandwich on Lounge (so not so hungry), the meal was perfect, the steak was great, the salad divines, and also the desert (a very special sweet). Drinks a lot (she presented water, juices, coke, soda, guarana and remember that we can have some alcohol like wines). I decided for some soda. Some minutes later she come back and ask for a new drink as well as ask if i'm satisfied or want something more... just perfect.

With my seat clean, the light has turned off (after a new coffee has ben offered) and i can experience a 2 hour sleep.

At 1:10 the cmdt talked about the landing procedure and about FOR at that time. At 1:25 PP-VOY touch the runway (with some problem at the landing gear as heard from the cmdt while talking to ground staff) and at 1:30 we get into Gate 8.

The only problem: RG do not used a special tag on my baggage, so i lost some time waiting for my bag, but it's not so bad, i'm in Fortaleza!

Resume: RG service on biz keeps strong and very good, but RG needs to improve entertainment on board for domestic routes. Probably they will get more pax into their flights. But the overall quality of RG is also from their employees, and the flight attendant of my flight was just perfect!

Regards,
Felipe


New York + Rio de Janeiro = One of the best combinations !
9 replies: All unread, jump to last
 
User currently offlinePPVRA From Brazil, joined Nov 2004, 8977 posts, RR: 39
Reply 1, posted (9 years 4 months 3 weeks 5 days 16 hours ago) and read 3076 times:

Hey LipeGIG, nice trip report!

Quoting LipeGIG (Thread starter):
predicts a 1:30 landing at FOR.

Ouch, that's pretty early in the morning!

PPVRA



"If goods do not cross borders, soldiers will" - Frederic Bastiat
User currently offlineTR763 From Brazil, joined Mar 2001, 779 posts, RR: 14
Reply 2, posted (9 years 4 months 3 weeks 4 days 19 hours ago) and read 2985 times:

Lipe,

Nice trip report! It's good to see that RG is keeping a high quality product! It has a looooong time I don't fly RG, but my impression, by what people say and by reading some other TRs, is that their domestic service has a higher pattern of quality that the int'l.
BTW, is this your first TR?

Rgs!
TR763



Transbrasil
User currently offlineLipeGIG From Brazil, joined May 2005, 11459 posts, RR: 58
Reply 3, posted (9 years 4 months 3 weeks 4 days 16 hours ago) and read 2960 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting TR763 (Reply 2):
Nice trip report! It's good to see that RG is keeping a high quality product! It has a looooong time I don't fly RG, but my impression, by what people say and by reading some other TRs, is that their domestic service has a higher pattern of quality that the int'l.
BTW, is this your first TR?

I eventually fly RG (because in some routes they keep a better schedulle than others) and every time i see that service on domestic is far superior the others but i can't compare with int'l ops (as my last flight was a GIG-JFK last year). I will try to fly GIG-MIA in the end of the year (the dailylight flight).

It was my first trip report, and be prepared as i will face a long trip next week:
GIG-GRU by JJ A320
GRU-MIA by JJ A330
MCO-LAX by Southwest 737
LAX-SFO ?
SFO-LAX ?
LAX-IAH by CO 757
IAH-EWR by CO 757
LGA-MCO by Jet Blue (i'm sad because i can't wait for the E'jets)
MIA-GIG by AA

And i promiss not to forget my little Sony P200 !

My first inside.... JJ8090 is overbooked up to last week.. upgrade on sight!  Smile

Regards,
Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlineTR763 From Brazil, joined Mar 2001, 779 posts, RR: 14
Reply 4, posted (9 years 4 months 3 weeks 4 days 14 hours ago) and read 2943 times:

Quoting LipeGIG (Reply 3):
JJ8090 is overbooked up to last week.. upgrade on sight!

Hey, hope you get that! I´ve already flown JJ A330 4 times and believe me, they are GREAT!!! Well, you can check this in my last (and first  Silly!! ) report. - Remember that their Biz have bed seats!!

Quoting LipeGIG (Reply 3):
MCO-LAX by Southwest 737

Are you going to stay some time in Orlando? Oh you don´t know how I love that city (besides Mickey for God sake!!).

I´m sorry, I´m going off the main topic of the report, but I couldn´t resist to talk about Orlando a little bit!

As soon as I have the chance I´ll try to fly RG to evaluate our national flag carrier!

Rgs!
TR763



Transbrasil
User currently offlineLipeGIG From Brazil, joined May 2005, 11459 posts, RR: 58
Reply 5, posted (9 years 4 months 3 weeks 4 days 13 hours ago) and read 2933 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting TR763 (Reply 4):
Hey, hope you get that! I´ve already flown JJ A330 4 times and believe me, they are GREAT!!! Well, you can check this in my last (and first !! ) report. - Remember that their Biz have bed seats!!

So i can help you when going to MCO: Buy tickets for the JJ8090 on friday nights! And prepare to board on saturday morning (on Biz!) or if you are a lucky Red Fidelity Customer... board on Biz or even First! (i have been upgraded three different times on JJ GRU-MIA flights and i love the JJ8003 flight GRU-GIG where JJ uses an A320 with biz seats but not biz service... the seats are all available to red fidelity customers on e-TAM!). I love the A330 too!

Quoting TR763 (Reply 4):
Are you going to stay some time in Orlando? Oh you don´t know how I love that city (besides Mickey for God sake!!).

Yes, in fact one day before going to LAX (i will arive on Aug 13 and leave Aug 14). Also after NYC trip (where i will work during 6 days), 4 days at MCO. After that i spend some time at Key West and Miami and come back to Rio de Janeiro. Sao Paulo only will see me on Sep 12 (back to work)

Quoting TR763 (Reply 4):
As soon as I have the chance I´ll try to fly RG to evaluate our national flag carrier!

Do that, if you can, try the Domestic Business, seems to be very good !
I will send you a private message with some tips.

Rgds,
Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlineEddieDude From Mexico, joined Nov 2003, 7633 posts, RR: 42
Reply 6, posted (9 years 4 months 3 weeks 20 hours ago) and read 2871 times:

Felipe, great trip report! I enjoyed reading it a lot. I have been to the RG lounge in VIX and I really did not have much time to examine it and form a good opinion since we were only there for less than half an hour, I was dreadfully hungover and it was around 7 a.m. Anyway, I am very glad to read that RG is fighting back with great service and amenities, so I wish RG all the best.

As for your flights of next week, I hope you have a great vacation and that you enjoy each and every one of your flights and the destinations you will visit.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineLipeGIG From Brazil, joined May 2005, 11459 posts, RR: 58
Reply 7, posted (9 years 4 months 2 weeks 6 days 15 hours ago) and read 2839 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Thanks Eddie! Really, i don't expect so good work from RG on a domestic flight, i'm quite surprised with this flight.

I will try to post my next US trip, each single flight here. I'm be flying Southwest, Continental and Jet Blue domestic flights and also JJ int'l flight.

Rgds,
Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlineHardiwv From Brazil, joined Oct 2004, 8780 posts, RR: 49
Reply 8, posted (9 years 4 months 6 days 4 hours ago) and read 2731 times:

Quoting LipeGIG (Reply 7):
i don't expect so good work from RG on a domestic flight

Lipe, tks for the interesting trip report. In my opinion RG domestic service is quite good if compared to other legacy airlines in Europe, the US or elsewhere. This also applies for economy class. For example, it is amazing the service you get for a short hop such as CGH-SDU!

RG is redesigning its domestic business class service. In order to increase seat offer, all narrow body a/c will be reconfigurated for one-class service. Business class will become available in domestic routes on widebody flights only, i.e. B772, MD-11s and B767s. Do you know which are the routes which will get business class?

Rgs,


User currently offlineLipeGIG From Brazil, joined May 2005, 11459 posts, RR: 58
Reply 9, posted (9 years 4 months 4 days 7 hours ago) and read 2651 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting Hardiwv (Reply 8):
Do you know which are the routes which will get business class?

Probably:
From GIG
GIG-BSB-MAO
GIG-GRU-FOR
GIG-SSA

From GRU
GRU-MAO
GRU-POA
GRU-SSA
GRU-REC
GRU-GIG
GRU-FOR

All these routes are operated with 777, M11, 767, 752 or 738.

Rgds,
Felipe



New York + Rio de Janeiro = One of the best combinations !
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