BA sold its Germany Eco tix in Loco Style as one-ways. At the LHR competitor LH you pay a high Biz-Fare oneway or you book a Eco-return. Nothing to say about my opinion this way.
BA announced online check -in for STR e-ticket departures available 24 hours ahead for all ExeClub members and 12 hours for all others. I want to choose this option and hold my Execlub number during booking. At Friday evening I visited BA.com and proceeded to On-line Check-in. Simple and easy,
all available seats on the screen, done and printed in some minutes. The only negative thing was that I want to book the flight on Asia Miles which I choose now as my favourite Oneworld FF Programm,
simple and easy to change according to the website but no button to find to do it?
Amazing, I was pax No.17, 11 hours ahead of departure.
Out of the bed at 4.45 am, a short breakfast and on the way at 5.30 am, present there at 5.50 am, parked my car at P2 and inside T1 at the BA check-in counters at 6.00 am.
Around 20 pax in front. 10 minutes to wait. 3 desks staffed, 1 male, 2 female agents.
A older, very friendly female managed my FFP-problem withhin seconds. She asked me as I explained my thing which airline Asia-Miles runs. This flight was code-shared with CX and AA and she dont know about it! IMO not to much Asia-Miles clients in the STR area.
She explained further that the flight is operated without catering according to the Gate-Gourmet problem at LHR. Breakfast boxes and something to drink will be at the gate. All in a very warm way.
Crossed security 1 for all pax, strict as always and security 2 for the US and UK flights, the same procedure again. At the gate at 06.30. Two securicor employees arrived seconds later with big bags filled with breakfast boxes and water and softdrink displays.
Inside the box: A sandwich, a small cake and an orange-juice. Not bad at all. Free newspapers also on offer there.
Boarding started at 06.50, by finger gate 108.
Leisure flight No.22 on the A320 and the first on this plane.
Welcomed by a very friendly middle aged male FA at the front door. 2 male, 2 female FA´s on the plane, the male purser was from germany. All in all friendly and professional.
Interior: Dark,blue leather seats, dark blue floor, the plane not really clean, my window was a bit dirty
also the floor. Good legroom and comfortable seats. A route map was showed during the whole flight
on the flat screens after every third row. Very interesting for me.
A friendly welcome from the flightdeck follows, the captain introduced himself and the FO and the purser by name.
Push back at 07.20 ontime. Taxi cruise from the first finger gate along the whole apron to runway entry
The classic manual safety demo during taxi. A long run and a not to steep departure follows. Flight route: STR-Mannheim-LUX/BRU/channel/LHR.
Service during the flight was one-time free coffee/tea/water.
Good wheather along the flight, only some light clouds. Clouds become stronger as we crossed the channel. Interesting to follow a B767 flying 10 minutes beneath us, a bit higher and slower. Smooth and calm flight, no fasten seatbelt signs during the whole tour.
Heavy traffic on approach to LHR. The captain announced 15 minutes to circle around before finals.
I count 6 to 7 planes around us during the circles. As we leave the circle for final approach a LH A306 breaks through the clouds, so near I´ve never seen it before on another flight.
Only some light clouds over London and a real sightseeing flight follows with approach over downtown
to LHR´s runway No. 27R.
A soft touchdown and heavy brakes, IMO our captain want to leave the active early. A short taxi and
5 minutes to wait as another plane was at our gate.
The captain said thankyou to us pax and to his crew.
At the finger gate at 08.10. am. IMO LHR T1 is an oldfashioned building with masses of people all around.
I leave the arrivals area, change to departures and searched for the BMI self service desks to check in for my next flight.
What to do in London from 8.30 am to 1.00 pm?
Fellow A.Net member Andy (BAViscount) invited me to a short London City meet as he knows from some post about my itinerary for this day.
Down the stairs to the Heathrow Express ticketoffices. I´ve booked a return fare to Paddingston station online for 33,41 EUR , collected my ticket from a friendly agent and shuttled to the city.
We meet at Paddington and gone by tube to the city center.
I had a good time there, saw a lot of sights. This was not my first London visit, but it was 7 to 8 years ago. I had a very nice conversation with BAViscount about our special interest and took lots of photos
with approaching Wide-Bodies over Londons sights.
Hi Andy, that was a great day, hope you are well. Time gone by quick, we said goodbye at Nottinghill station. I took the next HEX to LHR T1 and arrived there at 11.50 am.
LHR (London-Heathrow) - GLA (Glasgow)
BD 006 operated by BMI Airlines Airbus A321 G-MIDI
Scheduled: 13.05 // 14.30
Actual: 14.00 // 15.00
Gate: 8e Seat: 33A
Load Factor: 100%
Fare: 55,67 EUR E-Ticket Tiny Fare
BMI changed their busiiness policy from 01.August. My fare called TINY FARE is only bookable online by BMI. Check in is only allowed to do as self-service. Flight detailes were stored on my LH Miles and More Card as BMI is a Miles and More Partner. I insert my card, choose my seat, simple and easy and hold receipt and boarding pass withhin seconds. 4 hours, 30 minutes earlier I was checked in as pax No. 21.
Entered the part of the terminal with the UK domestic flights, walked along to the far end with the BMI gates and settled down in front of a panoramic window with marvellous views to the active arrivals runway. Wait in lounge was announced at 12.10. am. I checked the screen again 10 minutes later and it said: Delayed t0 1.40 pm. Not the best at all, the GLA connection to my next flight was the shortest on the whole trip. GLA check in will be close at 3.45 pm, 1 hour flight-time, that means roundabout 1 hour to connect there.
The next time they announced Gate 8 e for the flight. At 1 pm a BMI A321 arrived and parked at 8e.
It seems that this will be my plane.
Leisure flight No.6 on the A321 and the first on this plane.
Pax deboarded, agents at the gate, heavy actitvity all around. Boarding started finally at 1.30 pm.
Welcomed by a older female, no smile this time. The FA´s 3 male, 3 females looked stressed.
One announcement during boarding, that this will be a busy flight and the pax take their seats quickly
for no further delays. Boarding completed at 1.45 pm. The classic safety demo follows. There are flat screens in the plane after every third row but they re only used for a BMI announcement about their service changes. Pushed back, a friendly welcome from the flight-deck, the pilot said sorry for the delay happened by another delay earlier this day and we joined the huge departure queue. The captain announced number 9 to departure. I´am a bit thoughtful about the situation at GLA. We made it a 2 pm to the entry for runway 27L.
A powerful takeoff-run and a steep departure follows. The fasten seat belt sign was quick off.
The plane looks like a heavy used one, oldish flat and hard fabric seats, scratched windows and a dirty
red floor. All eco service on this leg, that means in typical loco style they sell something to drink and eat from their trolleys.
Flight route:LHR-MAN-GLA, we´re cruising at 29.000 feet.
The captain announced strong headwinds but low traffic and a expected arrival for 2.55 pm.
Approach to GLA was interesting, circling around some thick clouds, hopping over a small hill and a bumpy touchdown on runway 23.
We use the whole length of the runway, taxied back to the terminal and deboarded by a finger gate.
Deboarding was a rather long procedure.Glasgow International is a old-fashioned building with long small walkways and not to much space all around.
Delivered to EZY : 23.08.1999
Leased to EZY CH: 08.05.2002
Back to EZY: 15.09.2003
Back in the public area at 3.15, checked the screens for the EZY check in location.
That was done in T2. That means you leave T1 walk some 30 meters to a small transition-style building
used especially for Loco Check in (EZY and FlyBe).
2 female agents in their typical orange suits there, no customers. A young, friendly female picked up my passport and seconds thereafter I was checked in as pax No. 123 to STN.
T2 was only used for check in, you need to go back to T1 for the departure gates.
Crossed security, searched for my gate 4, down a small stair to the groundfloor and arrived in a small
lounge with 4 gates only all in orange. Corporate identity in its best form.
This part of GLA looks like a orange painted garage!.
A EZY plane arrived at 3.45 pm parked with its nose nearly in the building direct in front of my announced exit door, that will be my plane.
Leisure flight No.21 on the B737-300 and the first on this plane.
EZY operated the boarding in groups system. There are 4 lines installed, I was as Pax 123 in Group D.
As soon as the plane arrived, the pax queued in line, pax deboarded and 10 minutes later at 3.55 pm boarding started, that means they opened the door, the 2 agents collected the boarding passes and the pax walked the very short distance to the plane. Most of the pax queued at the front door and I managed it as one of the first pax in group D to find a empty row in the back of the plane with a free window seat.
A friendly welcome at the planes door from a young female FA. 3 young, good looking females on the plane. Boarding was done quick. The captain welcomed us in a friendly way, he said thank you to us pax for beeing early at the gate and ontime in the plane. Doors closed and push-back at 4.10 pm.
A short taxi to the active runway, again 23, no time to wait there and a powerful departure run and a steep take-off follows. The plane was in very good conditions, IMO new looking fabric seats in company style, negative was the low legroom. The 3 girls where really friendly, sold a lot of things from their kiosk.
The captain announced later: "Dear passengers, strong tailwinds and low traffic on the route to STN
will alow me to announce an arrival 20 minutes ahead of schedule, enjoy your flight".
Good wheather, good views, no planes to see around. Approach to STN runway No. 23.
started 20 minutes before arrival, during approach we´re flown over a airfield with lots of displayed planes, a Concode included, anyone know where it is?
Smooth touchdown, low brakes and arrival at STN. My first time there. I was impressed, large and spacious, the terminal building with lots of glass and good views to the action all around. We deboarded by stairs and walked over the bridge to the main building.In the public area at 5.45 pm to
search for the counter to check in for my next flight.
Delivered to Lufthansa: 05.05.1997
Leased to Khalifa/Algeria: 05.07.2001
Leased to Germanwings: 15.03.2004
Lots of people all around. I expected some time to wait for check in about the early time but at the desks, employed with 2 middle aged females from Swissport were 5 to 6 clients, only 1 minute to wait.
One of the females takes my passport, I said hello, she said nothing, no eye-contact, printed my boarding pass and that was it. If this is Stansted style, than welcome to Ryanairs home.
I was pax No. 42, 2 hours 30 minutes prior to departure, IMO a group checked in earlier.
Long queues at security, but it moves quickly forward, 10 minutes to wait there, crossed it and searched for the gate. Gate 33 means to drive by the people-mover to one of the buildings near the apron.
The area was nearly empty as I arrvied, I had the whole glass-front seaters row alone with very good views to the action outside. Planes there Ryanair, Ryanair and sorry I forget Ryanair. I dont count it but it was a high number of FR planes in and out. EZY with B737´s and A319´s, a Balkan Holidays T154 operated by Hemus Air of Bulgaria, a European B737-200, a FedEx MD11 arrived and a AsianaCargo B747-400 departed, some unknown planes, a B757-200 and a B737-800 not as boring as expected.
Time goes by and the first of 2 Germanwings planes arrived at 8 p.m., STR service was 25 minutes earlier than CGN, so it will be my plane.
Leisure flight No.15 on the A319 and believe it or not my 4.th flight on this plane in one year.
Some pax started qeuing at the gate. The annoyed female agent their announced: Pax stay at your seats,
your plane is just arrived and boarding will be starting in 15 minutes. Some of the pax settled down again.
Boarding started then at 8.15 and this female was really in a bad mood, she shouted to the pax faster,
a women with a baby car was another real big problem for her, STN style?.
Down the stairs and another 5 minutes to wait before the door opens and we´re be able to go to the plane.
As always all the pax boarded by the front door, only some at the back door. Welcomed by a friendly young female at the back door, lots of free rows around and I took window seat F in the second last row.2 female, 1 male FA on this flight. Not unfriendly.
Plane in LH style. Bright grey leather seats, clean, over all ok. Boarding completed at 8.30, pushed back, welcomed by the Captain, Peter Stein and on the way to the active runway, again 23. Safety demo in classic style, no screens on the plane.
No time to wait there and a short, powerful takeoff run and a steep departure. Good views to the nightly scenery.
Flight route: STN-BRU-LUX-Mannheim-STR. The FAs want to start their programm but the flight was so bumpy as we crossed the channel, they cant do it. The fasten sealtbelt signs was on during the first 20 minutes. The air was calmer between BRU and LUX and they started their service quick, but sold not to much this late saturday.
Approach to STR runway 07 started 15 minutes ahed to arrivals
only light clouds and good views all around.
A soft touchdown, normal brakes, and we taxied to a apron parking position there at STR.
Said good bye to the female at the back door, a quick deboarding by bus and with lots of pictures on the way home.
Conclusion/Rating in my personal opinion:
1. British Airways: This flight costs the highest fare this day but it was worth it. Flying BA feels real like a classic airline with a personal touch, ontime flights, good job BA.
2. EZY: Ontime flights, fast, professional service, a very friendly captain and the girls in a good mood.
3. Germanwings: Ontime flights, friendly cockpit crew, FA´s ok but not with that personal touch at all
4. BMI: Where will BMI go. A classic carrier with accetable fares and service or a LoCo?
IMO they do not know it, stay in the middle of nowhere can´t work well. This is the classic "me too"
situation, not really classic but also not LoCo. Who needs "me too".
For example: I heard a conversation from a row behind me between a pax rebooked on this flight from a lost connection. He payed a full fare biz ticket and seats in an all eco service. He asked for some compensation (free drink and meal) and the FA dont know`s if she´s allowed to do it.
Some routes and flights all eco, some with biz class.
IMO they´re not on the right way.
Comments and critics always welcome,
BAViscount From United Kingdom, joined Mar 2004, 2338 posts, RR: 3
Reply 1, posted (9 years 8 months 18 hours ago) and read 4034 times:
I just got home and thought I'd check for your report, and there it was!! Very interesting, as expected. I'm glad you enjoyed your day - it was certainly a pleasure to give you a whirlwind tour of my home town!
Quoting FLIEGER67 (Thread starter): during approach we´re flown over a airfield with lots of displayed planes, a Concode included, anyone know where it is?
Sounds to me as though that may have been Duxford. That's an interesting place to visit and one I hope to go back to soon, as I haven't been there since I was 10 years old. Maybe you'd care to join me when I do??
And yes, you certainly get to see a LOT of FR activity at STN! In fact, I'll be flying with FR from STN on my trip to KRK (which is still not booked yet by the way!). I've flown from STN a fair bit in the past few years (including a couple of trips to MUC when LH were flying that route) and the queue for security is always HUGE. But as you say, it always moves fairly quickly.
I didn't hang around for long in Notting Hill, but it's a good job I was there on Saturday rather than Sunday or Monday - there would have been quite a few people there for Carnival!
Anyway, thanks for sharing your report, and glad I could be a small part of it!
Ladies & gentlemen this is Captain Tobias Wilcock welcoming you aboard Coconut Airways flight 372 to Bridgetown Barb
TriStar500 From Germany, joined Nov 1999, 4700 posts, RR: 41
Reply 2, posted (9 years 8 months 9 hours ago) and read 3921 times:
Seems like you had quite a remarkable day - thank you for detailing it so nicely in your report. I am glad that you returned in one piece - and more importantly, on the same day.
Taking four different airlines in one day is certainly one of the more extreme variants of daytrip joyrides I have seen here. Did you have a backup plan in case something would go wrong on the second or third leg? If the bmi flight would have been any more delayed, would you have just gone to STN by train instead?
I especially enjoyed reading about your experiences onboard the bmi flight. It seems like their lack of concept is seriously going to hurt them one day. It is never acceptable to be indifferent about your customers, even if they paid a bargain fare, but it is inexcusable to alienate your best customers, i.e. frequent flyers and those paying Biz fares on a short domestic or European hop.
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
Contact Air From Germany, joined Apr 2001, 1154 posts, RR: 10
Reply 3, posted (9 years 7 months 4 weeks 1 day 20 hours ago) and read 3753 times:
what an exciting trip - four airlines in one day! Thanks for sharing your experiences - it is highly appreciated as always!
Quoting FLIEGER67 (Thread starter): BMI changed their busiiness policy from 01.August. My fare called TINY FARE is only bookable online by BMI. Check in is only allowed to do as self-service.
Check-in only allowed as self-service? Strange policy! And what do you do if you have luggage to check in? BMI really seem to have a problem to place their product within the market: at first they introduced BMI baby as a low-fare airline, and now the mainline airline offers a low-cost product as well (at least on many routes). Where exactly is the difference between BMI mainline and BMI baby now?
Quoting FLIEGER67 (Thread starter): British Airways: This flight costs the highest fare this day but it was worth it. Flying BA feels real like a classic airline with a personal touch
I fully agree with that statement - BA is a great airline!
FLIEGER67 From Austria, joined Sep 2003, 5211 posts, RR: 54
Reply 4, posted (9 years 7 months 4 weeks 1 day 18 hours ago) and read 3735 times:
thanx for your kind words and guidance in London.
That was a real good time there.
Duxford sounds like an interesting place, top of the list for my next London
visit, with another meet there, perfect.
At STN there were masses of people all around, at a saturday evening, in comparison to STR at a saturday evening, amazing.
And Notting Hill, maybe another place to visit.
See you, mate!
thanx for your reply.
Yes, it was a real remarkable day and it works without further problems.
Back as planned in one piece
I had two things in my backup:
First, if the LHR-GLA flight will be not possible, I will go by train back to the city and later by train to STN.
Second, if I will stuck at GLA I will take the next possible, not to expensive flight to the european mainland and than further by train, for example SNBA to BRU, EZY to AMS or else.
About BMI:I agree with you. I followed a discussion at pprune.com with some BMI employees and they´re really scared about BMI´s future.
thanx for your reply.
I also can´t believe it, but its true, thats the rule. If you have bags, check in,
print your tag and go the quick drop off counter, thats it.
Also according to the pprune discussion there is no more difference between
Baby and Mainline on most of the routes. Rumours said they sell the LHR slots, the ERJ and A321 planes and operate only LoCo flights.
Thats like LH closed his own operation and lease in Germanwings for their services.
And BA, I was impressed!
Sabena 690 From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 7 months 4 weeks 1 day 5 hours ago) and read 3682 times:
Thanks for the interesting trip report!
Your BA experience matches mine: very professional, a real classic airline, and it's always great to fly them.
I'm surprised about the crews on board of your BMI flight: I've flown them 8 times during the past year (on the A319-A320-A321), and I have nothing but positive things to say about their crews!
It's ridiculous that passengers on tiny fares have to use the self check-in counters. BMI attracts quite a lot of leisure passengers, and a lot of those pax are used to queue at a counter for check-in. A stupid decision to prohibit them of using a normal check-in counter.
About they BOB-product: to be honest, I don't expect a meal when I pay 30 EUR + tax. You don't expect a meal either on EZY flights for the same price. So I wouldn't mind paying a few EUR's for a snack.
Good to hear that also your 'real' loco flights on EZY and 4U were pleasant!
FLIEGER67 From Austria, joined Sep 2003, 5211 posts, RR: 54
Reply 7, posted (9 years 7 months 3 weeks 6 days 19 hours ago) and read 3549 times:
thanx for your reply.
BA was much better than expected, BMI much lower.
IMO the 1th. of August changes a lot at BMI.
Do you remember our FFP discussion around my Paris report.
What do you think about the LH Miles and More credit for the BMI flight?
-0- like I expected, or 187 miles like your opinion,
neither nor, I´ve checked my account seconds ago, 500 miles booked from BMI, amazing.
No miles from BA booked on Asia Miles till now.
I agree with your about the self service, when I think, for example, my parents, I see big problems there.
I agree again with you about the pay service, no problem for me, I know exactly what to expect but some other pax dont know about the different services on the flights.
thanx for your reply. I enjoyed my short time there.
Do you share my opinion about the EZY garage?
Ndebele From Germany, joined Apr 2001, 2903 posts, RR: 22
Reply 8, posted (9 years 7 months 3 weeks 4 days 23 hours ago) and read 3499 times:
what a nice comparison between those four airlines! I have to agree especially with your view about BA, friendly and professional, always a pleasure to fly them, and you report reminds me of finally flying BA again, by the way. Distributing the snacks before departure seems to be often the case on BA, happened to me as well once (but this was due to an aircraft defect delay).
Easyjet and Germanwings are okay as well, I agree, but low-cost service can never be as personal and individual as a legacy carrier, so I really hope both business models will stay in the European market. Judging from your BMI report, it can be dangerous to fall between those two models, and even though I haven't flown bmi mainline so far (only bmiBaby), it really sounds like bmi are in need of an identity, a clear direction what kind of passenger they want to attract.
Thanks for sharing this report, very interesting to read because as you know, I like to visit the UK as well from time to time, so this kind of report is always appreciated. Regards, Alex.
FLIEGER67 From Austria, joined Sep 2003, 5211 posts, RR: 54
Reply 9, posted (9 years 7 months 3 weeks 4 days 20 hours ago) and read 3485 times:
thanx for your reply.
The BA flight was my first on BA mainline, I was earlier on Regional and Maersk franchise, I´am positive impressed.
Easyjet and Germanwings, we know what to expect there, but BMI ?
The UK is always worth it to travel there.