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HLX New Route: STR-HAJ, With 3.5hrs Delay And Pics  
User currently offlineNdebele From Germany, joined Apr 2001, 2899 posts, RR: 23
Posted (8 years 10 months 2 weeks 1 day 3 hours ago) and read 6176 times:

On 12th of September, two airlines started new routes from STR - Dauair with Metroliner to PAD, and HLX with B737-500 to HAJ. As this day was a day off for me, I decided to do a just-for-fun daytrip on one of these new routes. Flying the Metroliner would certainly have been much more stylish, but HLX was simply cheaper, so I booked HLX to HAJ on their website - didn't get the 19EUR tickets once again, so I paid a total of 61.63EUR all-inclusive for both flights.

STR-HAJ
HLX4151
12 Sep 2005
STD: 08:35 ATD: 12:17/12:35
STA: 09:45 ATA: 13:09/13:15
B737-700
D-AGEU
Delivered to Germania 11 April 1998

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Photo © Alexander Gaida



This aircraft used to fly charter for Germania

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Photo © Fred Seggie - WorldAirImages


While flying for Germania, it was also promoting the Siemens mobile phones - those were the days, Siemens has just recently sold their mobile phone branch to South Korea...

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Photo © JetPix
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Photo © Joan Martorell



My train arrived at the airport at 07:00 and I went straight to the HLX check-in counters in Terminal 3, counters 300 - 302:

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Photo © Markus Moßhammer


This would be HLX' first STR-HAJ flight. When DBA introduced their new route to NCE a few years ago, they offered free snacks at the check-in, so I was curious if HLX would do something similar. When I arrived at the ckeck-in, I saw that the passengers in front of me got some meal vouchers, I was surprised, is this the way they celebrate the new route? No, while checking me in, the friendly check-in agent told me that the flight would be delayed by at least 3 hours for technical reasons. So I got my boarding pass with sequence number 017 and a 4,50 Euro meal voucher:



Note that the destination says "Hanovre", I guess that's French for Hanover.

Alright, boarding time would be by 11 o'clock, so what to do during the next four hours? I decided to buy something I always wanted to try, so I bought a box of Sushi at the shop in Terminal 3, went upstairs to the visitor terrace (haven't been there for years) where I had my unusual breakfast:



Bad idea to buy packed sushi on a monday morning - this sushi tasted so last-week... Anayway, I watched the first Dauair flight arrive, with some marketing people and possibly also a.net photographers taking pics of the Metroliner. By 10:30, I decided to go to my gate 360. The gate was rather empty, out of the 93 passengers originally booked, some had obviously decided to either cancel their trip completely or maybe also bought new tickets on LH. The 60 remaining passengers (plus 3 infants) were mostly leisure travellers. At 11:00 (boarding time), the gate was staffed and an announcement was made that the inbound aircraft would be arriving by 11:25, so boarding would start by 11:40.

Exactly at 11:40 boarding started, the friendly agent once again apologized for the delay, and we were bussed to our aircraft, D-AGEU. Originally, D-AHLI was planned for this flight, the B737-500 in Hanover Airport livery. Now it was D-AGEU, a B737-700. I boarded via the rear stairway and took my seat on something like 22F (not sure). People took their seats quickly, but again it took about ten more minutes. Boarding music was played, "Se a vida e" and "Dangerous", however not the original versions by the Pet Shop Boys and Roxette, probably to save GEMA fees. Also the quality of the tape was low, sounded just like they have played this tape 1000 times already, a bit like the cassettes in my car... Then one of the flight attendants made an announcement, asking if passenger *** would be on board. Nobody raised his hand, so I guess this was just one more passenger who decided not to take this flight and stay at home. Finally doors were closed and we taxied towards runway 25. Cabin crew apologized for the delay, and announced that the flight time to Hanover would be 1 hour and 45 minutes. What? In the english version, they announced a flight time of 45 minutes, which would probably be more realistic.

Although the B737-700 have flatscreens above every third seatrow, the safety demonstration was done manually. During the demonstration, the f/as were giggling like crazy, the demonstration was interrupted twice because the f/a couldn't read her text because of giggling so much. I wonder what was so funny, I have experienced this on earlier HLX flights already, I mean if you do the safety demonstration several times a day you should be able to do it without falling off the chair because of giggling. This seemed stupid and very unprofessional.

A Condor B757-300 taking off in front of us:


A HLX B737-700 waiting to take off behind us:


Take-off power was set, and with a delay of nearly four hours, we were pressed into our seats and accelerated.

The fire brigade:


The rather empty general aviation ramp:


The also rather empty remote parking positions:


Terminal 3 with an Air France A32S and a Hapagfly A310 at the jetways:


Terminal 1 with two Hapagfly B737-800s, a Lufthansa B737 and an Air Berlin B737-800:


The construction site for the Fildermesse ("What a mess!", I thought):


Echterdingen:


The "Echterdinger Ei":


Then we were inside and later above the clouds, nothing more to see:




The captain made his rather detailed announcement, again apologizing for the delay, and explaing it a bit more detailed: The aircraft which was originally planned for this flight had technical problems with the de-icing system. He explained the need of a de-icing system quite detailed, and then also told us that there were no spare parts available neither at Hapag-Lloyd Technik nor by Lufthansa, so the spare part had to be flown in from Bergamo. As safety is HLX' top priority, they grounded the aircraft until the problem would be fixed, and so we were now sitting in a 100% operational aircraft. Good to know, I thought, but how about having some spare parts available (HAJ is Hapag-Lloyd's headquarter), or maybe having a back-up aircraft somewhere? Now, this is low-cost, and I regularly see HLX aircraft having hours of delay, so I guess this is the price of flying lowcost. Anyway, you can't blame the crew for that, and the detailed announcement of the captain at least explained the delay.

About the cabin: This aircraft had grey leather seats, quite comfortable. The cabin was clean and looked modern, there were audio plugs installed inside the armrests, and also ashtrays, both probably from the old times when this aircraft flew charter. As already mentioned, flatscreens above every third seatrow, showing the airshow program (a distance of 420km from STR to HAJ) and some HLX ads. With only 60 remaining passengers, this flight was quite empty, so the two seats next to me remained free. This cabin would have been quite a comfortable place, if it only hadn't been for the loud and annoying noise from the rear galley, no idea what it was, the oven? Why would they have the oven running on this flight? No idea what it was. Anyway, here's a cabin shot:


Three different sickbags on this flight:


Cabin service began, and probably because of the delay (and the meal vouchers being distributed four hours ago), people were thirsty so they sold quite a lot of drinks and also some sandwiches. By the way, drinks were served from a Lufthansa trolley, with just a sticker over the Lufthansa logo...

Routing on this flight was Stuttgart - Ludwigsburg - Heilbronn - east of Frankfurt - Kassel - Hanover.

Approaching a rainy Hanover airport:






We taxied to our parking position. I couldn't help but notice that this airport is so much oversized. Alright once a year during Cebit (a computer fair) they need a huge airport, with 2 1/2 runways and lots of parking positions. During the rest of the year, the airport appears much too big, so even our lowcost flight got a jetway. During deboarding, they offered some HLX candy. A little bit like flying on DBA, but just a little bit, all in all (not only because of the delay) I found HLX a bit unprofessional on this flight.

Our aircraft continued to Olbia. Now, not much left of my stay in Hanover, so I decided not to leave the airport, have some meal, visit the viewing terrace, watching this quiet airport with at least some special aircraft, like an UM Air A320 flying to BEY. Also the weather was improving a bit, so I enjoyed sitting in the warm late-summer sun, possibly for the last time this year. Oh yes, and I walked to the Hapagfly hangar, where I saw our originally planned aircraft D-AHLI waiting to be repaired:



HAJ-STR
HLX 4152
12 September 2005
STD: 17:50 ATD: 17:53/18:00
STA: 19:00 ATA: 18:45/18:50
B737-500
D-AHLF

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Photo © Tomas Mellies



This aircraft was delivered to Hapag-Lloyd on 18 December 1990:

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Photo © Alastair T. Gardiner - WorldAirImages


It was leased by Airzena Georgian Airlines in December 1999:

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Photo © Marlo Plate - Iberian Spotters


it's flying for HLX since spring 2005.

Two hours before departure I went to the HLX check-in at Terminal C. A school class (with "Erdkunde-LK" and the name of their school written on their t-shirts) were waiting for check-in to Italy - "The times, they are changing!", I thought, because my school excursion to Italy seven years ago was by bus. Alright, two hours before departure of the STR-flight, three agents appeared, but the two younger ones left immediatlly again, so I checked in at what was probably the supervisor. Got sequence number 002.


Passed through security early and without any problems. Behind security, I was asked for my baggage receipt. I told them that I have only carry-on, which they couldn't believe. "Are you sure you don't have such a receipt?", pointing on a baggage stub. No I didn't, they were very surprised, probably because at this time there were only Condor, Air Berlin and Hapagfly departures to holiday destinations. I watched them scanning the barcodes on the baggage receipts of other passengers, so I guess this is a sort of security procedure, only to load baggage of passengers who have passed security.

At the gate, I watched some more delayed World-of-Tui flights: E.g. the HLX flight to Bilbao with 2 1/2 hours delay, operated by a Hapagfly B737-800. The 30 minutes delayed HF flight to PMI, operated by an A310, with the announcement of free seating because of a last-minute aircraft change to a bigger aircraft. I guess they had to make several aircraft changes this day in order to replace the defect HLX aircraft.

Waiting for boarding to begin:


Finding a toilet in Hanover can be difficult: One toilet was out of order, another one was locked away in the non-schengen part of the terminal. I seriously thought of urinating against any wall, or even better: where's the turkish pavillon when you need it, urinating agains the turkish pavillon is a nice tradition here in Hanover, it's German culture, even Prince Ernst-August has done it. But as there was no turkish pavillon, I finally found a toilet.

At 17:20 I saw our aircraft arrive:




58 passengers plus 1 Infant on this flight. People started queueing at the boarding door, and at 17:45 boarding was started, families with children first, then sequence number 1 - 40. I walked down the jetway and was welcomed by the crew in their yellow shirts. Walked back to have seat 20F, the rear of the aircraft was not very popular, so I got the whole row for myself. Boarding was completed at 17:50 already so we were pushed back on-time and taxied towards the runway.

Again the airport was rather empty, only aircraft were one Condor A320 and these two Air Berlin B737-800s:


The cabin of this aircraft was also in top condition, also grey leather seats, headphone plugs, the notorious ashtrays, but no flatscreens but instead four monitors above the aisle:


This pic after take-off shows how low populated the Hanover-region is:


Again we disappeared in the clouds soon after take-off, so not much more to see. At least I enjoyed the evening sun shining through the window. Routing was more or less the same as in the morning, only that we made some steep turns during the flight, meaning it was more like a "Zickzack" routing this time.

Inflight sale: First the drinks, they sold a few drinks. Then the snacks like Twix and others, they sold two or three. Then the duty free, with parfumes, cigarettes etc., they didn't sell anything at all.

We approached STR from the east. Esslingen:







Landing on runway 25:





We taxied to our parking position, deboarded via stairs, and as everybody was sitting in the front part of the cabin, only about ten passengers were in the bus waiting at the rear stair. We were bussed to terminal 3, and I took the train back home.

Conclusion about this trip: A four-hour delay is always annoying, especially when you're on a daytrip. But it can happen to any airline, however, I've seen it happening on HLX more often than on most other airlines. Also the information given to the passengers that they didn't have the spare parts available not even at their technical base at HAJ, well. I don't want to complain because the flights were still quite cheap, still it's annoying, and at least on the STR-HAJ flight there were several small things which made the whole operation appear a bit unprofessional (like the LH baggage trolleys). The return flight however was better, not only was it on-time, but also the crews acted more professional, announcements were more fluently etc. Still I was not too impressed with HLX, they brought me from A to B and back, but that's it, nothing special at all, and I wouldn't directly recommend them, only if you get a cheap ticket, the overall impression was only average or possibly even a bit below average (though I really liked their cabins!). Hope you liked my report, and if you did, feel free to reply. Thanks in advance, Alex.

15 replies: All unread, jump to last
 
User currently offlinePADSpot From Germany, joined Jan 2005, 1676 posts, RR: 5
Reply 1, posted (8 years 10 months 2 weeks 23 hours ago) and read 6057 times:

Really nice report!

The slogan on the left barf bag is awesome ... not only the Irish have good marketing people ... .


User currently offlineFLIEGER67 From France, joined Sep 2003, 5133 posts, RR: 55
Reply 2, posted (8 years 10 months 2 weeks 20 hours ago) and read 5980 times:

Hi Alex,
it was real interesting to read your report as I was several times on HLX during the last months.
I had no real bad experience at all with HLX till now, friendly crews, but heard some comments from pilots about not the best "tech" statistics of the old
737-500´s.
BTW I arrived 6.15 pm with OK from Prague this monday, another near miss.
Best regards,
Markus (FLIEGER67)



Next: How to deliver a present in style!.
User currently offlineZRHnerd From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 10 months 2 weeks 16 hours ago) and read 5900 times:

nice report. I love doing 1 day trips like this one, but i usually take somebody with me. I prefer having company whenever possible, else i get bored very quickly Big grin

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 4, posted (8 years 10 months 2 weeks 12 hours ago) and read 5841 times:

The fares are unbelievable! 20 Euros to Palermo and Naples.

User currently offlineMH017 From Netherlands, joined Apr 2005, 1684 posts, RR: 31
Reply 5, posted (8 years 10 months 2 weeks 7 hours ago) and read 5788 times:

Semsem,

That's what they advertise, but I found that extremely hard to find  Angry

Would love to fly their Fokker F100 one day: looks awesome in their yellow "taxi" livery !!!



don't throw away tomorrow !
User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 10 months 1 week 6 days 20 hours ago) and read 5687 times:

Servus Alex,

very good report and nice pictures! You guys down there at STR are really lucky with LCCs taking over the airport and introducing one route after another.

Quoting Ndebele (Thread starter):
No, while checking me in, the friendly check-in agent told me that the flight would be delayed by at least 3 hours for technical reasons. So I got my boarding pass with sequence number 017 and a 4,50 Euro meal voucher:

You wouldn't get that on FR!

Quoting Ndebele (Thread starter):
Originally, D-AHLI was planned for this flight, the B737-500 in Hanover Airport livery

How did you know it was planned? Was there an announcement? Bad luck indeed, but I bet the same would have happened to me...  Sad

Quoting Ndebele (Thread starter):
Three different sickbags on this flight:

The "easy Ryan" one is just great!!! I need those!  hyper 

Quoting Ndebele (Thread starter):
here's the turkish pavillon when you need it, urinating agains the turkish pavillon is a nice tradition here in Hanover, it's German culture, even Prince Ernst-August has done it. But as there was no turkish pavillon, I finally found a toilet.

You sound like His Highness Diry Harry!  rotfl   bigthumbsup 


Regards
Udo


User currently offlineTriStar500 From Germany, joined Nov 1999, 4693 posts, RR: 43
Reply 7, posted (8 years 10 months 1 week 6 days 7 hours ago) and read 5633 times:

Hi Alex!
Seems like you still don't have enough from flying after the ZRH incident on that particular Friday.  Wink At least you got yourself a "proper" airline ticket this time and not one of those shady standby thingies, which get you stranded somewhere abroad. Big grin

I have to agree with you opnion regarding HLX - from personal experience, I find them to be the "uglier sister" of Germanwings, with a rather unattractive selection of destination airports somewhere in the ex-Yugoslavian, Italian or Spanish province, limited frequencies on many routes and an overall impression that the operation is just not as streamlined as 4U's one.

Still, they are a in a far higher league that O'Leary's craptacular attempt at running an airline, so I am still glad to have them around in my home state.  Smile



Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8488 posts, RR: 55
Reply 8, posted (8 years 10 months 1 week 4 days 20 hours ago) and read 5487 times:
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Alex,

Another super trip report, many thanks.

I've got to say this appears almost typical oh the HLX flight's of late, Germanwings seems a much better bet for service and punctuality.

Take care

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineReifel From Germany, joined Feb 2005, 1327 posts, RR: 1
Reply 9, posted (8 years 10 months 1 week 4 days 19 hours ago) and read 5483 times:

Quoting Ndebele (Thread starter):
Three different sickbags on this flight:

Maybe we should try to translate them for our english-speaking readers, as they really make me laugh:

"Easy there, Ryan!"
"You should better keep that for you"
and the last one is a german word game which is difficult to translate... "brechen" means both "throw up" and "break"... so the whole thing is "broke (throw up) with the concurrence/competitors"

Quoting Ndebele (Thread starter):
Oh yes, and I walked to the Hapagfly hangar

You walked?? over the apron??

Quoting Ndebele (Thread starter):
I watched them scanning the barcodes on the baggage receipts of other passengers, so I guess this is a sort of security procedure, only to load baggage of passengers who have passed security.

Ahhh now I know... I saw this at DRS too... I wondered why the guy in front of the security control was scanning barcodes... Mine was not scanned though, I flew Germanwings to STR and YES, I had a bag checked  Smile


Thanks for your nice report! I have to give HLX a try someday, but I will agree, without having ever flew them, they don't sound so attractive as (from STR superexpanding) Germanwings, which really impressed me (wrote a report some months ago).

Greet my hometown that I miss! 3 weeks to go.. check out my upcoming report KBP-FRA with PS.


User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 24
Reply 10, posted (8 years 10 months 1 week 4 days 10 hours ago) and read 5443 times:

Quoting Ndebele (Thread starter):
I watched them scanning the barcodes on the baggage receipts of other passengers, so I guess this is a sort of security procedure, only to load baggage of passengers who have passed security.

Confirmed for HAJ´s T3. Security check of baggage is performed after check-in.

The older terminals T1 and T2 have much less baggagehold area downstairs and lack the space to install those baggage screening machines. Therefore at HAJ´s T1 & T2 security check of bags to be checked is performed before reaching the checkin counters.

Quoting Ndebele (Thread starter):
I couldn't help but notice that this airport is so much oversized.

Visit HAJ during the night: Currently there are 3 HLX, 3 AB and 6 HF stationed at HAJ (apart from visitors to HF/HLX-mx base). Add to that 1-2 DE, 1 BA, 1 KL, 1 SK, 1 AF and around 6 LH overnighting at HAJ. Plus chip in some nightly action (mail, charters) and you´ll find that HAJ is not really "oversized". While currently HAJ´s terminals are used only at slightly more than 50% of their capacity, they run at rather full capacity during some bigger fairs. And the summer (charter) season also fill the terminals to a good extend (especially T3).

Another good time to see an almost cramped terminal is during the morning bank around 0700h by LH, AF and KL in T1 ...

Quoting Ndebele (Thread starter):
even our lowcost flight got a jetway.

Fortunately HAJ has 20 jetways ! I see it a matter of "caring for the pax in inclemental weather" ...
The last times I flew through STR we always got bused to the a/c (DE) which is particularly annoying in winter (windy conditions and melting snow on the apron). Add to this "coming back from 25 °C" and you get a picture here ...

Quoting Ndebele (Thread starter):
Still I was not too impressed with HLX, they brought me from A to B and back, but that's it, nothing special at all, and I wouldn't directly recommend them, only if you get a cheap ticket, the overall impression was only average or possibly even a bit below average (though I really liked their cabins!).

I flew with HLX on 10 sectors so far (BIO, REU, PMI, KLU) and never got a bad impression. They even handled a flight from PMI with pax from tour operators well ...

-HT from around HAJ  Smile



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineNdebele From Germany, joined Apr 2001, 2899 posts, RR: 23
Reply 11, posted (8 years 10 months 1 week 4 days 10 hours ago) and read 5436 times:

Hello and thanks to everybody for your replies so far!

Quoting FLIEGER67 (Reply 2):
I had no real bad experience at all with HLX till now, friendly crews, but heard some comments from pilots about not the best "tech" statistics of the old 737-500´s.

One can only hope that the "delayability" of HLX is mostly limited to the B737-500 fleet, unfortunately most flights here in STR are B737-500s. At least the cabins don't show the age of the aircraft, they were very modern. First I thought that the 735s in HLX' fleet were an interim soluition, but now that they even added additional planes, I guess they're going to stay in the fleet.

Quoting Semsem (Reply 4):
The fares are unbelievable! 20 Euros to Palermo and Naples.

Like MH017 already said, these fares are very hard to find!

Quoting Ndebele (Thread starter):
No, while checking me in, the friendly check-in agent told me that the flight would be delayed by at least 3 hours for technical reasons. So I got my boarding pass with sequence number 017 and a 4,50 Euro meal voucher:

You wouldn't get that on FR![/quote]
Don't they have to keep to the EU delay and compensation rules as well?

Quoting Udo (Reply 6):



Quoting Udo (Reply 6):

Quoting Ndebele (Thread starter):
Originally, D-AHLI was planned for this flight, the B737-500 in Hanover Airport livery

How did you know it was planned? Was there an announcement?

No, but I checked my registration the day before the trip, and it still said D-AHLI the evening before the flight.

Quoting TriStar500 (Reply 7):

I have to agree with you opnion regarding HLX - from personal experience, I find them to be the "uglier sister" of Germanwings, with a rather unattractive selection of destination airports somewhere in the ex-Yugoslavian, Italian or Spanish province, limited frequencies on many routes and an overall impression that the operation is just not as streamlined as 4U's one.



Quoting BA319-131 (Reply 8):
I've got to say this appears almost typical oh the HLX flight's of late, Germanwings seems a much better bet for service and punctuality.



Quoting Reifel (Reply 9):

Thanks for your nice report! I have to give HLX a try someday, but I will agree, without having ever flew them, they don't sound so attractive as (from STR superexpanding) Germanwings, which really impressed me

Gotta agree, Germanwings was much better on my trip to DRS last weekend (trip report to follow soon, and they also checked the baggage barcodes at DRS), at least I had the impression of a much more professional operation at Germanwings.

Quoting Reifel (Reply 9):
Quoting Ndebele (Thread starter):
Oh yes, and I walked to the Hapagfly hangar

You walked?? over the apron??

No, not really, I walked to a parking lot next to the Hapagfly hangars and then took the photo through the fence.

Thanks again for the feedback so far, I really appreciate it! Regards, Alex.


User currently offlineReifel From Germany, joined Feb 2005, 1327 posts, RR: 1
Reply 12, posted (8 years 10 months 1 week 4 days 8 hours ago) and read 5427 times:

Quoting Ndebele (Reply 11):
Gotta agree, Germanwings was much better on my trip to DRS last weekend (trip report to follow soon

I'm looking forward to this one. Would be great to read what other people think of the same sector I flew. Tell us if check-in of Germanwings is still in the arrival area... I found DRS really a small but great airport. We boarded by jetbridges there as well... By the way Germanwings added a 3th route, to HAM if I'm right (or are about to introduce it in a few weeks).

Ever been to DRS before? There is a funny indoor-viewing deck upstairs, with a Burger King on the way...

Hope you'll post great pics again!

Will you spend some time in DRS? Have fun there, it's a great city! Really at the end of the world, but still great!


User currently offlineTriStar500 From Germany, joined Nov 1999, 4693 posts, RR: 43
Reply 13, posted (8 years 10 months 1 week 4 days 8 hours ago) and read 5425 times:

Alex, did you take the Do-328 scenic flight at the DRS airport fair?


Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineContact Air From Germany, joined Apr 2001, 1154 posts, RR: 14
Reply 14, posted (8 years 10 months 1 week 4 days 7 hours ago) and read 5420 times:

Hi Alex,

thanks for this very detailled report and the fantastic pics!

A 3-hours-delay on a domestic flight is always annoying. Of course it can happen on any airline, but I guess the alternatives an airline can offer to passengers in such a case are limited on low-cost airlines while mainline airlines can still find other solutions (if something like that happens on LH, for example, they might still have a back-up aircraft available quickly or they might route the pax through FRA).

Quoting Ndebele (Thread starter):
As already mentioned, flatscreens above every third seatrow, showing the airshow program (a distance of 420km from STR to HAJ) and some HLX ads.

At least no pink panther or candid camera on this flight...

I agree with you about your (and others) general opinion of HLX: they are not bad, but they are nothing special as well. The high amount of delays during the last weeks (at least here at STR) is not acceptable - even on low-cost - and it might cost them a lot of passengers if they don't manage to stop this. Especially on domestic sectors where they also want to attract business passengers, they have to maintain a reliable punctuality.

Christoph


User currently offlineNdebele From Germany, joined Apr 2001, 2899 posts, RR: 23
Reply 15, posted (8 years 10 months 1 week 2 days 20 hours ago) and read 5332 times:

Once again thanks for your kind feedback!

Quoting Reifel (Reply 12):

Ever been to DRS before? There is a funny indoor-viewing deck upstairs, with a Burger King on the way...



Quoting TriStar500 (Reply 13):
Alex, did you take the Do-328 scenic flight at the DRS airport fair?

Yes I've been to DRS last weekend and took the Do328 scenic flight, just didn't have the time to write a report. I haven't been to the viewing deck, because the whole terminal was quite full, I think I have already seen all aircraft during my flight, and also because I spent the afternoon in the city of Dresden.

Quoting Contact Air (Reply 14):
but I guess the alternatives an airline can offer to passengers in such a case are limited on low-cost airlines while mainline airlines can still find other solutions (if something like that happens on LH, for example, they might still have a back-up aircraft available quickly or they might route the pax through FRA).

Well at least in the summer months, HLX (and Germanwings as well, by the way) regularly used Nordic Leisure capacities whenever a flight was delayed or had technical problems. It was so funny seeing this MD-80 first operating for Germanwings, then for HLX, and in the evening again for Germanwings. Whereas the Germanwings part was more a lack-of-own-aircraft, so some Germanwings flights were scheduled on Nordic MD-80, but HLX used them often as well...

Regards, Alex.


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