Carfield From United States of America, joined Dec 2003, 1726 posts, RR: 9 Posted (7 years 7 months 3 weeks 2 days 15 hours ago) and read 3910 times:
Trip report: US Airline Report – SONG
What is Song? Who is Song?
Just want to file a brief report on SONG, the LCC subsidiary of Delta Airlines, which is designed to go against Jetblue, and SONG has almost the same exact service provided by Jetblue – complimentary blankets, complimentary personal entertainment units, seats with better legroom (Song has an one class 199 all-pax configuration), and all the “funs” attached to it. This report is to get a glimpse how Song weights against Jetblue. The flight I sampled is one of the brand new transcontinental routes JFK-SFO (transferred from mainline Delta to SONG), and of course, the 10,000 bonus DL miles and double miles when using AE are additional incentives. The price is also a good $250 including tax. I flew a redeye segment, but did not want to report much except the Dish network did not work on this flight – no TV, only music, in-flight map, and games and all the paid functions work.
September 26, 2005
DL 2050 JFK-SFO Lv0815 Arr1140 Boeing 757-200 N6700
Well the flight began uneventfully – not a busy day at Terminal two – one of the classic terminal buildings at JFK, and Song’s check-in areas are filled with self check-in kiosks and there are staffs directing people to machines in an orderly fashion. But the most negative aspect is our useless TSA agent – I was trying to take a picture of a Song slogan and this rude TSA lady bang on the wall, and said “no photo.” I am just taking a picture of the pink Song slogan. It was too early to argue and these people are not civilized enough to take a meaningful argument. Then I headed to the security line – of course, there was only one line opened. How smart TSA is and why am I wasting so much money on this useless agency that has to improve security in any significant way. Enough rant…
My mood has changed after I headed to the Biz Elite lounge (which was also the Crown Room too). With my AE Platinum card, I can use any DL lounge when I travel on DL, but I am not sure about Song. Thankfully the agent said no problem, swiped my AE card, and I walked around this huge lounge with business center, seating areas, sofas, showers, and conference tables. For beverages, that was the normal bar with Dasani water bottles, tea and coffee bars, and there were plates of fruits, biscoffs, and Granola bars. I sat down, read some papers, had some OJ, and got some note pads and pens to bring home.
I left the lounge around 7:45am because I was at zone 8. Boarding had already begun around 7:40am, and the flight was pretty full but most middle seats left opened. The F/As were friendly and the Kate Spade uniforms looked smart. There were blankets and headsets wrapped (cleaned... yes) available. I headed to seat 11C and already got a neighbor at 11A. Thankfully 11B remained empty throughout the flight. Gate was closed at 8:20am – slightly late because of paperwork but we pushed back on 8:22am, and then headed all the way to R/W22R. We took off at 8:45am. Flying time was five hours and fifty-five minutes, and we climbed from 34,000 feet, and then onto 36,000feet, and finally leveled on 38,000feet.
Well the TV was turned on and thankfully, most of the TV channels were working except NBC, Fox, E, and Food – basically all the channels I want to watch, but I guess CNN was good enough. There were basically two rounds of beverage and Buy On Board service. I pre-ordered the “Honey smoked Ham Breakfast Sandwich – Wake up your taste buds with this flavorful breakfast sandwich. Honey smoked ham on a whole-wheat croissant with pineapple cream cheese and Swiss cheese. You mouth with thank you! Enjoy it with a refreshing glass of Minute Maid Orange juice” and “Stonyfield Farm Organic Yogurt with Natursource Granola.” The F/A delivered them to me as they passed by my seat. I highly recommend the pre-order service. After the meal service, the F/A did a round of coffee. After the breakfast service, I went to sleep and then woke up before the second cart rolled out at 1:07pm. This time I bought a cookie to go with ginger ale. The headwind was pretty strong and descent soon began at 2:15pm/11:15am. We landed on R/W28R at 11:40am and taxied into gate C42.
Here is my comparison of Jetblue and Song:
Seats – I like Jetblue’s grey seats better – more comfortable and Airbus A320 gives you this visual aspect of wider aisles and seats. Also Song’s seats are too colorful, and the legroom is not as generous as Jetblue, especially the Row 13-26.
Food – I like SONG’s Bistro service – option of BOB and I love Dave Liberman’s dishes (or him). But Jetblue is more generous with the beverage – cans of drinks were distributed without asking. Song will give them to you, but not automatically.
Conditions of Aircraft – Okay the plane looked really old on Song, and as you can see, the toilets look awful. Considered that these planes are recently renovated (less than two years), and I don’t get it.
Service – F/As are pretty fun on this Song flight, so they tied. But I notice that Song’s F/As will not assist with carry on bags like Jetblue.
Mileage – Delta Skymiles are not significantly better, but at least they don’t expire. Jetblue’s Trueblue awards are really difficult to get.
F27XXX From , joined Dec 1969, posts, RR: Reply 1, posted (7 years 7 months 3 weeks 2 days 14 hours ago) and read 3888 times:
I think SkyMiles are WAY more valuable to have ... Delta simply flies to far more places than JetBlue does-and, of course the alliances with other carriers make DL miles worth far more than B6, IMHO, of course!
They're both great airlines though- I've had terrific flights on both.
Skywatch From United States of America, joined Mar 2005, 923 posts, RR: 6 Reply 3, posted (7 years 7 months 3 weeks 1 day 22 hours ago) and read 3748 times:
Quoting United737522 (Reply 2): Am I the only one who think that someone going into the lav with a camera and taking toilet pictures is just a bit odd? Besides that, thx for the TR.
Precisely the impression I got! Maybe that should become a new aspect of trip reports though, because that is a major determining factor of the airline's quality! Can't you just see the stares someone would get if they traipsed over to the lav with a Nikon D70 in their hands?!
Carfield From United States of America, joined Dec 2003, 1726 posts, RR: 9 Reply 6, posted (7 years 7 months 3 weeks 1 day 21 hours ago) and read 3701 times:
Haha... I actually am not a big fan of taking toilet pictures especially doemstic US, but one of my friends is into it. So I will do it whenever I can, and if they are interesting... Like SAS's J toilet with a window and beautiful decor... but for this trip, I actually want to take picture to show how this a/c is in bad shape. I also take toilet pictures discretly... the camera is pocket size and I avoid using flash. For YX 717s, there are no problems because the load is sparse and F/As congregate near the front. These days, I have to be more discrete because some passengers may think I am trying to break the lav or something... especially in the US.
About Song, you cannot accumulate any miles on SONG flights on other programs other than Delta Skymiles... not even Skyteam members... I believe that is one of the weakness of SONG, and if AF,CO,NW, or even AS mileage programs can accumulate some types of miles on SONG flights, the load factor will be much better. Also DL is a skyteam member and I wonder why other Skyteam members allow such discrepancy? But I believe that if that SONG flight is codeshared and you are buying tickets through codeshare partners like CI, you can actually get partner miles. For example, if you fly TPE-LAX on CI and LAX-JFK operated by Song but CI CODESHARED flight. You will get miles on CI program. Only few exceptions, but in your case, no CO miles on DL SONG Flights.
F27XXX From , joined Dec 1969, posts, RR: Reply 8, posted (7 years 7 months 3 weeks 1 day 18 hours ago) and read 3649 times:
Quoting UAalltheway (Reply 7): Quoting Carfield (Reply 6):
About Song, you cannot accumulate any miles on SONG flights on other programs other than Delta Skymiles... not even Skyteam members...
That's stupid. In that case I'll take JetBlue if i ever fly JFK-SFO.
Well, what do you gain from using JetBlue then? At least Song miles can be applied to DL mainline flights -- and that still is way more valuable than the B6 program - last I checked, DL still flew to alot more cities than B6.
RwSEA From Netherlands, joined Jan 2005, 3014 posts, RR: 2 Reply 10, posted (7 years 7 months 3 weeks 1 day 15 hours ago) and read 3588 times:
Quoting Carfield (Reply 6): About Song, you cannot accumulate any miles on SONG flights on other programs other than Delta Skymiles... not even Skyteam members... I believe that is one of the weakness of SONG, and if AF,CO,NW, or even AS mileage programs can accumulate some types of miles on SONG flights, the load factor will be much better. Also DL is a skyteam member and I wonder why other Skyteam members allow such discrepancy? But I believe that if that SONG flight is codeshared and you are buying tickets through codeshare partners like CI, you can actually get partner miles. For example, if you fly TPE-LAX on CI and LAX-JFK operated by Song but CI CODESHARED flight. You will get miles on CI program. Only few exceptions, but in your case, no CO miles on DL SONG Flights.
Carfield From United States of America, joined Dec 2003, 1726 posts, RR: 9 Reply 15, posted (7 years 7 months 1 week 5 days 18 hours ago) and read 3081 times:
I guess Indy Air's transcontinental service is okay -- but Jetblue is still better because DH charges $10 for pillow, and then $10 for blanket, and then $10 for Dig E players -- handheld entertainment units.
To be honest, DH service is pretty good and F/As are mostly friendly, and the blue leather seats are comfortable. The A319s are clean and relatively quiet. DH also has a similar beverage and snack service as B6 -- snack such as choice of chips or cereal bars... after takeoff, and then snack pack by Oakfield Farm an hour and half prior to arrival. But one big difference is that B6 is much generous in terms of giving you full cans of beverage, and DH only gives up a cup of beverage and recently they stop doing the refill service (DH F/As will walk around the second time with soda cans and refilling beverage cups, but now it is cut).
Anyway, DH is cutting all transcon service in these coming months except LAS. I am actually wondering if DH will keep the Dig E players and all those sales of pillows and blankets with only long haul flights to Las Vegas and I guess San Juan as well.
About Jetblue's BOB, I don't think they will ever implement it. First there is a limited space in the galley and second, most of the airports B6 flies to provide a wide array of food options, and finally, I feel that the present snack system is pretty good and you can always get more snacks if you don't have time to get meal before flight, and the snack pack prior to arrival is also pretty filling.