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The Pride Of Africa - KQ Premier World BKK-HKG-BKK  
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Posted (8 years 11 months 4 days 5 hours ago) and read 10390 times:

Here’s the long-awaited Kenya Airways Premier World trip report to Hong Kong. Ticket was a bargain at THB 8000, so there was no reason not to try KQ on the BKK-HKG-BKK route. Enjoy the report and the 89 photos.

Photos: http://lari.pp.fi/KQ/index.html

29 September 2005
Bangkok Don Muang (BKK/VTBD) – Hong Kong Chek Lap Kok (HKG/VHHH)
Kenya Airways KQ 230
Boeing 767-36N/ER
5Y-KQZ (Now wearing new livery)
1225-1620 (1210-1615)
Premier World, Seat 2A

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Photo © Erwin
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Photo © Evert Zandbergen



Pre-Flight

Taxi driver decided to drive via Sukhumvit this time instead of hitting the Bangna expressway near my apartment, but thankfully traffic wasn’t bad at all around 9.30am. I had exactly 1245 Baht with me, hoping I wouldn’t have to use my credit card in September anymore in Thailand. I guess we were lucky – the meter stopped at exactly 185B in front of terminal 1, meaning 245B after the usual tolls. So I would still have the 1000B needed for two airport tax tickets… No tip for the driver this time.

Kenya Airways check-in was at row 7, with the Premier World counter empty. Two very friendly Thai Airways agents checked us in, and handed us the lounge invitations and “Bangkok International Airport” style boarding passes. They looked somewhat weird as they used the KLM/KQ check-in system, so information didn’t match what was pre-printed on the boarding passes. My Flying Blue number was registered, confirmed by the “IVORY” status printed on the boarding pass. My girlfriend’s boarding pass stated “WORLD PERKS” instead, confirming that her NW number was in the system as well.

Immigration had absolutely massive lines – I really hate using terminal 1 at TG’s peak departure times. This time, all the daylight services to MUC/FRA/LHR were departing. In front of us was a young Thai lady heading for quite a tour of Europe – flying BKK-MUC and then a 5-coupon Star Alliance pass in Europe. And of course I noticed her boarding pass had no mention of a frequent flyer program – such a waste. The agent quickly stamped our passports and we headed to the Louis Tavern Lounge.

Lounges

I very much suspected KQ would use the Louis Tavern Business Class lounge, as it’s used by partners KLM and Northwest as well – and this was the case. Located downstairs, the lounge is about as old as the airport is. The furniture was very 70s style, various kinds of different TVs were sitting here and there etc. There were some sandwiches and vegetable spring rolls, as well as a service bar stocked with low end stuff such as Red Label. HS-TGO was parked outside, and of course I snapped a picture.

We then headed to the Lufthansa lounge as usual; departure was from gate 41 just next to this lounge. Decoration is much nicer but there is no food in the LH lounge. Alcohol selection is better, instead of Red Label, LH gives you Black.

Boarding and Flight

We were about the last passengers to board, and the load was rather light on this flight in both classes. Only one jetbridge was used, so after greeting us, the flight attendant directed us to the left, to the Premier World cabin. A guy was sleeping in 1A, so another f/a suggested we take 2A/B instead. Seat numbers don’t seem to mean much on these airlines it seems – I remember the ET trip report earlier where apparently everybody sat where they wanted.

5Y-KQZ now wears the new Kenya Airways livery, and features the 777-style interior with big overhead bins, LCD screens etc. The Premier World seats on 763s are in 2-1-2 configuration, and feature 57 inches of legroom. There is also a privacy shell, and the seat turns into a real flat bed. It’s undoubtedly the most comfortable business class seat I have sat in, of the airlines I have flown, only BA comes to close in my opinion. But the KQ bed is much wider. The seat is comfortable to sit in, but in the middle position, the legroom is a bit tight. However, fully flat, it’s again very comfortable. There is a small non-AVOD PTV (fixed controls, no remote), snake light and an empower socket as well. The seats are electronically controlled.

Pre-departure drinks, newspapers and menus were soon offered – unfortunately the champagne was “still being chilled” as the f/a put it. So I opted for some apple juice. They later took drink and main course orders and collected the menus. I obviously didn’t like this move and asked if I could keep one – the f/a said she’d be back. Later, she handed me back one of the nice looking menus – a must for my collection. I find it unnecessary to collect the menus – almost everybody leaves them behind so why not collect them after disembarkation? Hot towels were also offered on the ground.

We were pushed back early, and taxied to 21R as usual for takeoff. However, the weather had gotten rather bad – a thunderstorm was hammering downtown Bangkok, and departures were put on hold. Finally, after about 30 minutes, a Nok 737-400 landed, we taxied to the runway and the engines spooled up. We had a rather strange departure to Hong Kong this time, flying all the way to Samut Prakan, and then making a turn towards the east and overflying the new Suvarnabhumi airport. Central Bangkok was under rather dramatic looking clouds, so I guess we needed to avoid the thunderstorm.

Tables were soon set up, and my glass of champagne arrived. Instead of serving the usual nuts, the crew rushed to serve us the meal without any apparent reason to skip the snack service. Here’s the lunch menu:

Bangkok – Hong Kong
KQ 230 – Welcome On Board

Lunch



Appetizer

Roast Duck Slice with Peach Current Salsa

Entrée

Chicken Masaman served with
Steamed rice and
Stir-fried vegetables

Or

Grilled Emperor Fish with Dill Sauce
Served with French Bean, Carrot and Potato


Dessert

Chocolate Cake served with Whipped cream


Bread roll

Selection of Cheese

Assorted Fruits

Champagne: Piper Heidsieck Brut

The appetizer was ok, and the fish main course pretty nice. I was very impressed as they rolled out a nice open cart with cheese and fruits after the main course was served – even CX who charges through the nose for C on this route, doesn’t offer this. The chocolate cake was mouth watering. I rounded off the meal with some coffee and Kenyan Amarula liquor. Service was acceptable, but nothing special on this flight. I liked very much the African style tableware – nice touch. But one big negative – plastic cutlery was used on both flights. The crew uniforms feature some African touches, and even the sugar packet had a photo of a few lions on it. I later grabbed an eyeshade behind the seat in front of me – very nice pattern on that one as well.

I relaxed the rest of the flight in the very comfortable seat and drank a few more glasses of champagne. We made a very rough landing on Chek Lap Kok’s runway 07L, and taxied to the other side of the terminal. Parked next to an El Al 777, and took the train to arrivals. Interestingly, the LY crew was also on the train, accompanied by two heavily armed security guards and somebody that looked like a LY security guy. Immigration was quick, and we made it to the Airport Express just as the doors were closing – good timing!

Flight Ratings:

Check-In: 10/10 (Very friendly and fast)
Lounge: 7/10 (Decent food but the Louis Tavern is just plain old)
Service: 8/10 (Solid friendly service, but rushed)
Seat: 10/10 (Best business seat I have tried)
Food: 9/10 (Nice 4-course meal but the appetizer was quite bland)
On-Time Performance: 10/10 (Flight departed and arrived early)

Sheraton Hong Kong Hotel and Towers

I got this via Priceline for USD 118, not bad considering it was the national day weekend and there were a few conferences in town as well. An upgrade to a Harbour View room was offered for HKD 300 – took it and the view was absolutely fantastic. So was the room, newly renovated, Sheraton Sweet Sleeper Bed etc. Overall, a much better room than the so called executive level room at the JW Marriott last time, and of course the location of the Sheraton is just fantastic.

They refused to give me cash from my credit card though – I wonder if that’s a HK law, Sheraton policy or what. I usually get smaller amounts at the hotels as the commissions are equal to ATM fees and the thing goes through as a “sale” transaction, giving me frequent flyer miles unlike cash advance.

01 October 2005
Hong Kong Chek Lap Kok (HKG/VHHH) – Bangkok Don Muang (BKK/VTBD)
Kenya Airways KQ 231
Boeing 767-36N/ER
5Y-KQZ (Now wearing new livery)
2010-2200 (2005-2150)
Premier World, Seat 4A

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Photo © Erwin
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Photo © Evert Zandbergen



Pre-Flight

The roads in Tsim Sha Tsui were closing for a fireworks display on Oct 1, so I got rather worried as the bus back from Stanley Market took an eternity. Instead of waiting for a shuttle, we took a taxi to the Kowloon Airport Express station. Only HKD 25 and I didn’t want to chance anything as TST was completely packed for the national day fireworks display and I wasn’t sure if the AEL shuttle would still be running.

In-Town Check-In was done by CX, and at the same counter as Swiss. I can frankly say I have never had a worse check-in experience – the agent had no clue whatsoever about anything. Needed to check the KQ manual for instructions how to enter the FF numbers – I’m willing to bet the miles won’t be credited. But it got better… the lounge invitation says “Name”, “Flight” and “Date” – she needed the manual to fill in this as well.

And then of course the mandatory bitching about my girlfriend having no ticket out of BKK… She gave up after nobody answered her calls and the line was about 10 people deep. Funny when such a ticket is so important when you fly C – Air Asia or Tiger with their $1 fares couldn’t care less at their Singapore check-in. I tend to think people with intentions to overstay would fly on these low cost things and not business class… I almost lost it as she started bitching that my 12kg bag is a little too heavy. After my “And?”, she suggested I might perhaps get an exemption tag at the airport. Whatever. I doubt I’ll use the ITCI facilities for the smaller HKG operators again as we always travel with hand luggage only and the experiences with EK and KQ ITCI were very bad.

The Airport Express ride was fast and comfortable as usual, and we were soon standing at the exit immigration line. Three desks were open in the big hall – it always escapes me why build these huge facilities when they are never staffed. Needless to say the wait was at least 15 minutes. KQ 231 would be leaving from gate 41, so we had to use the train as usual. One of the biggest advantages of using Cathay is that they have the preferred gates 1-4, just after immigration.

Lounges

Kenya Airways uses the Plaza Premium Lounge near gate 40. It’s a modern facility with lots of food and not much to drink. Today’s snacks included pasta, chicken, a full salad bar, Magnum ice cream and sandwiches. But in the drinks department, this lounge only offers some canned beer. A nice view of the tarmac also.

The smaller area in the back was used as a crew rest area for EK and KQ. A funny incident regarding this happened – my girlfriend came back from the restrooms and told me a big black guy tried to chat her up when she was picking up some foods. She later pointed out to the guy – he was no other than our first officer! His pick-up lines were something I’d use after 20 beers, but thankfully his flying skills were a lot better.

Boarding and Flight

Boarding was quick via the Premier World side of the counter – economy class line looked very long. We were greeted by the same Chinese flight attendant at the door as on the BKK-HKG leg, and took our seats in the last row of the cabin. The pre-departure procedures were the same, but this time champagne was offered as well, so that’s what we had. Serving us in the Premier World cabin tonight were two Kenyans and the Chinese lady. The crew was excellent throughout the flight, especially the purser. Only seven passengers in the cabin, all but us continuing to Nairobi.

The purser welcomed us onboard “KQ 231 bound for Jomo Kenyatta Nairobi via Bangkok International” and informed us of the service on this flight. She also repeatedly informed us that KQ is a proud member of KLM’s Flying Dutchman program. Well, that program hasn’t existed for quite a while…We then waited for some late passengers, pushed back early, and taxied to runway 25L for takeoff. After a very steep climb, the seatbelt sign went off, and service began. This time it was done very nicely – we were first offered drinks and snacks – two bags of “Out of Africa” nuts nicely presented on a small plate. The menu listed dinner for this flight, but the crew kept referring to it as a snack.

Hong Kong – Bangkok
KQ 231 – Welcome On Board

Dinner



Appetizer

Smoked Duck Slice

Entrée

Stir-fried beef with black pepper
Served with garlic yellow noodle
Vegetable Taiwanese style

Or

Plakapong Fish Fillet with Tomato Basil
Turned potato, snow peas
And roasted pumpkin


Dessert

White Chocolate Bavarois


Bread roll

Selection of Cheese

Assorted Fruits

Champagne: Piper Heidsieck Brut

The menu looked a bit similar to the BKK-HKG one, but the dishes were different and tastier on this flight. The smoked duck was very nice, and so was the Thai style fish. Champagne kept flowing and the food kept coming – I was absolutely stuffed as I finished the cheese offering somewhere over Isaan – we were just five minutes from top of descent at this point. But of course the service didn’t stop – while bringing my glass of that delicious Amarula liquor, our champagne glasses were refilled once more. Menus were collected again, I told her mine was already in my bag on it’s way to my collection. The f/a burst out laughing and said “Never mind, that’s fine!”

This time a very smooth landing on runway 21L, and we quickly taxied to gate 24 for disembarkation. Again, arrival was ahead of schedule. Thai immigration was absolutely deserted, and we were soon in a taxi back to the apartment.

Flight Ratings:

Check-In: 0/10 (Completely poor handling by the CX agent)
Lounge: 8.5/10 (Nice lounge but no drinks)
Service: 10/10 (As good as it gets)
Seat: 10/10 (Best business seat I have tried)
Food: 9.5/10 (Very nice, but 10 is reserved for SQ F lobster…)
On-Time Performance: 10/10 (Flight departed and arrived early)

Overall I was very pleased with the Premier World product that Kenya Airways offers. The seat was great, food was good and service very nice too. I was told the dinner on BKK-NBO is much more elaborate than these meals, so I assume they use the nice looking dishes that can be seen on the KQ website. Also, the 777 used for Europe offers significantly more seat pitch in J, so I can only imagine how comfortable that is.


Air Asia Super Elite, Cebu Pacific Titanium
18 replies: All unread, jump to last
 
User currently offlineLuftaom From Australia, joined May 1999, 426 posts, RR: 7
Reply 1, posted (8 years 11 months 4 days 5 hours ago) and read 10316 times:

Thanks for the report Lari

User currently offlineBeowulf From Singapore, joined Jul 2003, 730 posts, RR: 14
Reply 2, posted (8 years 11 months 4 days 4 hours ago) and read 10287 times:

Hey,

Great trip report. Very nice to read about it.  Smile

Nick


User currently offlineScandinavian From Sweden, joined Sep 2000, 267 posts, RR: 0
Reply 3, posted (8 years 11 months 4 days 3 hours ago) and read 10209 times:

Quoting Lufthansa747 (Thread starter):
I rounded off the meal with some coffee and Kenyan Amarula liquor.

No Baileys this time?  Smile

Nice report with great photos! Interesting to hear about Kenya Airways good business class product, especially about the seat.



"He was a wise man who invented beer"-Platon
User currently offlineKL808 From United States of America, joined May 1999, 1584 posts, RR: 2
Reply 4, posted (8 years 11 months 3 days 21 hours ago) and read 9990 times:

Great report Lari.

I was really looking forward to this one. Im glad it turned out better than the ET trip report some weeks back.

Im impressed that you liked their new seats. Service seems up to par with some of the great Asian carriers.

So when are you heading back to the Philippines to try 5J?

Drew



AMS-LAX-MNL
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 5, posted (8 years 11 months 3 days 21 hours ago) and read 9987 times:

Quoting Scandinavian (Reply 3):
No Baileys this time?

Somebody called Amarula "Kenyan Baileys". Big grin

Quoting KL808 (Reply 4):
So when are you heading back to the Philippines to try 5J

Most likely Dec 14. But TG is full already in H and lower, no idea what we are going to fly. Probably waitlist both TG and PR in the cheaper classes, should clear with Star Gold and PR Elite I guess.

I'm not sure if I can squeeze the much needed 5J DC9 this time though, right now it looks like ferry to CEB and flying CGY-MNL back. Too bad 5J doesn't fly CEB-CGY.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineRyanair737 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 11 months 3 days 19 hours ago) and read 9868 times:

Excellent report, it seems that KQ's product is up there with the best. Would really like to try them to Kenya.

Ryanair737


User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 7, posted (8 years 11 months 3 days 17 hours ago) and read 9812 times:

Excellent trip report Lari. As you know I was really looking forward to this one. Glad to see Kenyan did not dissapoint you. Guess I will have to keep them in mind for my future travels. It puts a smile on my face to see that Skyteam will be ading another airline that knows what "service" is. At the moment the list is not exactly lenghty.  Wink

SR 103


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8536 posts, RR: 54
Reply 8, posted (8 years 11 months 22 hours ago) and read 9216 times:
Support Airliners.net - become a First Class Member!

Thanks Lari!

Really been looking forward to this one.

Well, I don't recall a previous KQ 'C' class report, so i'd no idea what to expect from them. Well, they look pretty good on the face of this, in fact, far better than some of the major carriers.

Thanks again Lari, and i'm looking forward to the next report, which is xmas right?

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 11 months 14 hours ago) and read 9137 times:

Ahhh....the long awaited report, I am glad that you made good experience with KQ! The report is very detailed as usual and reading was a real pleasure!

Quoting Lufthansa747 (Thread starter):
They refused to give me cash from my credit card though – I wonder if that’s a HK law, Sheraton policy or what.

Guess what? I was wondering about that as well. I tried to get 3000 HKD at the reception of the Kowloon Shangri-La with my Visa and they told me also that it is not possible, I had to use an ATM instead. My girlfriend asked if it is possible with MasterCard but they denied it as well. No idea why!

Quoting Lufthansa747 (Thread starter):
I usually get smaller amounts at the hotels as the commissions are equal to ATM fees and the thing goes through as a “sale” transaction, giving me frequent flyer miles unlike cash advance.

Exactly! That's the reason why I also prefer to get cash at the hotels than at ATMs.

And much more than once I asked for an amount of 1000 or more Euros just to redeposit them on my bank account a few hours later (of course I got the miles for this "transaction).  Wink

Quoting Lufthansa747 (Thread starter):
His pick-up lines were something I’d use after 20 beers, but thankfully his flying skills were a lot better.

 rotfl   rotfl   rotfl 

Again, a fantastic report! Definitely keep them coming!

Patrick


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 10, posted (8 years 10 months 4 weeks 1 day 17 hours ago) and read 8936 times:

Quoting BA319-131 (Reply 8):
the next report, which is xmas right?

Actually next one will be a trip home to HEL:

12OCT BKK-LHR BA 010 C 744
13OCT LHR-HEL AY 832 C 320
20OCT HEL-FRA LH3103 C 320
20OCT FRA-SIN SQ 325 F 744
22OCT SIN-MNL SQ 074 F 772
23OCT MNL-SIN SQ 073 F 773
23OCT SIN-BKK SK 972 C 343

Haven't booked anything for xmas yet.

Quoting Sabena332 (Reply 9):
I tried to get 3000 HKD at the reception of the Kowloon Shangri-La with my Visa and they told me also that it is not possible, I had to use an ATM instead.

Seems to be a HKG thing then... Best was in Surabaya JW Marriott - they charged only 3% commission - my Amex is 4% and Visa 2.5% and 2.50 EUR.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8536 posts, RR: 54
Reply 11, posted (8 years 10 months 4 weeks 1 day 15 hours ago) and read 8904 times:
Support Airliners.net - become a First Class Member!

Excellent Lari, look forward to reading the next bunch of reports, a nice mix of carriers.

BTW, I agree with you about AY's champagne, an excellent choice by AY, I drank quite a bit on my LHR-HEL-BKK-SIN-BKK-HEL-LHR flights last week Smile

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineZKSUJ From New Zealand, joined May 2004, 7093 posts, RR: 12
Reply 12, posted (8 years 10 months 4 weeks 1 day 13 hours ago) and read 8854 times:

Nice report. Good and descriptive, nice to hear you had a nice flight.

User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 13, posted (8 years 10 months 3 weeks 5 days 21 hours ago) and read 8628 times:

Nice report, and the flights were very inexpensive as well!

Laughing at the SKOL beer in one of your pics Big grin



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineNimish From India, joined Feb 2005, 3224 posts, RR: 9
Reply 14, posted (8 years 10 months 3 weeks 5 days 1 hour ago) and read 8517 times:

Quoting Lufthansa747 (Thread starter):
We then headed to the Lufthansa lounge as usual

I thought the LH lounge was available only if you're flying at Star alliance flight and are at least Star Gold or LH Silver?

Nice report!



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 15, posted (8 years 10 months 3 weeks 4 days 20 hours ago) and read 8457 times:

Lufthansa Senators get access to LH Senator lounges at any time, regardless of carrier.

Star Alliance Golds would get access to it provided they were flying Star Alliance that day and the lounge was a nominated *A Gold lounge.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineOmoo From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 10 months 3 weeks 4 days 19 hours ago) and read 8436 times:

Great trip report. Looking forward to fly KQ on DAR-NBO-HKG sometime next year.

User currently offlineBoeing744 From Canada, joined Jun 2005, 1834 posts, RR: 23
Reply 17, posted (8 years 10 months 3 weeks 4 days 17 hours ago) and read 8416 times:

Excellent trip report. Kenyan sounds great!!!

User currently offlineETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 18, posted (8 years 10 months 3 weeks 3 days 6 hours ago) and read 8308 times:

Quoting Lufthansa747 (Thread starter):

Boarding was quick via the Premier World side of the counter – economy class line looked very long. We were greeted by the same Chinese flight attendant at the door as on the BKK-HKG leg, and took our seats in the last row of the cabin. The pre-departure procedures were the same, but this time champagne was offered as well, so that’s what we had. Serving us in the Premier World cabin tonight were two Kenyans and the Chinese lady. The crew was excellent throughout the flight, especially the purser. Only seven passengers in the cabin, all but us continuing to Nairobi.

Excellent report! Thanks! Also surprised at the fact that KQ has Chinese flight attendants...


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