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EDI-EWR-SFO On Continental  
User currently offlineKeysman73 From United Kingdom, joined Nov 2005, 46 posts, RR: 0
Posted (8 years 11 months 3 weeks 1 day 3 hours ago) and read 5562 times:

My first trip report so bear with me as unfortunately I didn't take down too many details at the time - I will do well to keep up with you guys I think!!
Apologies for the lack of photos - same reason!! Camera in hand luggage from now on  Smile

Thought you might like to hear about the Continental service from Edinburgh, Scotland to the US.

Outward - EDI->EWR->SFO
Type - 757
Seat - Row 37 (I think! - 2nd back row anyway!)
Date - 2nd June 2005

My girlfriend and I had planned a holiday in California and decided to try out this Continental service as opposed to the usual shuttle to LHR to start a holiday - even though in straight monetary terms it was more expensive. Edinburgh is closest airport to where we stay, so it's dead handy.

Turned up to check in and there was already a fair queue waiting ( as we were flying economy), but it did seem to progress reasonably quickly. We got the usual 'question and answer' session from some Continental staff as we waited in the queue, which was certainly a new experience.
Got checked-in ok and then went off to the Departure Lounge and picked up the usual water and sweets.

Could see the plane parked outside, but unfortunately didn't get the registration.

Boarding progressed pretty quickly once it started and we settled into the aisle and middle seats of the second back row for the journey. Flight seemed to be pretty full and the window seat next to us was taken.
Bit disappointed to find no PTV and just the old hang-down monitors.

I know a few people have question the use of a 752 on this route and I would agree that it's probably just a bit too small - however, if it's a tradeoff between having a 752 or no service at all, the 752 wins every time.

Took off over the Firth of Forth and then double-backed over Scotland and headed out over the Atlantic.

Overall the service on the flight was OK - nothing special, but satisfactory. The flight attendants didn't seem particularly interested in doing anything more than the minimum.
Seat comfort was ok, just had the usual problem of being at the back of the plane, therefore getting the queue of people waiting for the toilet snaking back down the aisle towards us.
The flight passed pretty quickly (thanks to the IPod for that one!) and landed in New York more or less on time.

Immigration had a huge queue and it must have taken a good 45 minutes before we got to the front of it. My first time in the US with the new electronic finger-print technology and to be fair once we got to hand over the paperwork and the guard asked us the security questions, it all passed quite quickly.

We then went through to get our bags off the carousel and drag them off to the next loading point for the connecting flight onto SFO.
Took a while to get the bags off, but eventually they arrived and after a short walk, we deposited them through an x-ray scanner not to be seen again until SFO.

Must say that I was quite impressed with EWR airport - seems bright and airy with a reasonable amount of eating places - we had a 3 hour-layover, so had a bit of time to look around. Lots of great viewing areas once you get to the gates.

The Flight to SFO was scheduled for a 1525 departure, but ended up with about a 60 minute delay - not sure why, but we seemed to be ready to go on time, so must have been something else.

Back row of a 738 this time for the 6 hour trip and again, it was quite comfortable. Aisle and middle seat again, with the window one taken as well, so no extra space.
My girlfriend certainly seemed to find it comfortable enough as she slept for most of the flight.
Great views of planes taking off and landing as we waiting in the 10-plane queue for take-off.

Uneventful flight - again the attendants did their job well with no real problems and we landed in SFO at around 1945...didn't make up any time on the flight.

Transitioning through SFO was a breeze and got the luggage off the carousel faster than I think I have ever done at any other airport.


All in all a very good service and it makes a great change to have a major airline providing an international product from a regional airport. Thumbs up from me and I hope that it's profitable so they can keep it going.

Does anyone know how that route is performing in terms of load factor??

 bigthumbsup 

18 replies: All unread, jump to last
 
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9666 posts, RR: 52
Reply 1, posted (8 years 11 months 3 weeks 22 hours ago) and read 5415 times:

Thanks for the report. It is good to hear that the flights went well. Do you think on a long economy trip (like Europe to the US West Coast) it is better to break it into to medium length segments like you did, or to do a short hop and then a long flight? I know that if I were to fly business class, I would want to the most amount of time in the premium international cabin rather than just domestic business/first, but what do you think about economy?

As far as EWR goes, it is a nice airport when you aren't delayed. I went through there for the first times ever last month. I barely made my connection the first time due to bad weather in EWR and the second time I got stranded altogether in that airport when my connecting flight was cancelled. From those experiences, I can't say that I would ever want to connect through EWR again. Give me a less delay prone airport like IAD any day of the week.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 11 months 3 weeks 22 hours ago) and read 5404 times:

Quoting Keysman73 (Thread starter):
The flight attendants didn't seem particularly interested in doing anything more than the minimum.

That's precisely the impression I always have about CO's flight attendants. The so called extraordinary CO's service is just a mith.


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 11 months 3 weeks 21 hours ago) and read 5372 times:

Quoting TACAA320 (Reply 2):
That's precisely the impression I always have about CO's flight attendants. The so called extraordinary CO's service is just a mith.

Well, I wouldn't dispute my friends findings here . . .  wink  . . . but I find COs F/As to be some of the best, friendliest and most efficient in the business . . . now, if you want to discuss the NW F/As, well that's an entirely different story.

Great report- glad you enjoyed CO . . . it is truly the best US carrier . . .


User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 4, posted (8 years 11 months 3 weeks 18 hours ago) and read 5310 times:

Quoting TACAA320 (Reply 2):
That's precisely the impression I always have about CO's flight attendants. The so called extraordinary CO's service is just a mith.



Quoting ANCFlyer (Reply 3):
now, if you want to discuss the NW F/As, well that's an entirely different story.

To each his own. I've always found CO f/a's to be very friendly and proud of their airline. ExpressJet seems to be a different story for me--I've had some of the rudest flight attendants I've ever come across on ExpressJet flights between IAH-CRP.

And, to be fair to NW, last February I flew them ANC-OGG-ANC and found the service to be great.



GO ROCKETS
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 5, posted (8 years 11 months 3 weeks 12 hours ago) and read 5194 times:
Support Airliners.net - become a First Class Member!

Nice report, thanks.

Im myself would have take the LHR/LGW shuttle and taken a widebody myself, nothing against the 757, but I really don't fancy a transatlantic in one.


Quoting Chugach (Reply 4):
To each his own

-Very true, I find the US Airways FA's superb!

Hopefully you'll post a return report.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 11 months 3 weeks 11 hours ago) and read 5163 times:

Quoting ANCFlyer (Reply 3):
but I find COs F/As to be some of the best, friendliest and most efficient in the business . . .

I never ever said that they are not "friendly". I simply said...

Quoting TACAA320 (Reply 2):
That's precisely the impression I always have about CO's flight attendants. The so called extraordinary CO's service is just a mith.

referring to a previous post that state...

Quoting TACAA320 (Reply 2):
Quoting Keysman73 (Thread starter):
The flight attendants didn't seem particularly interested in doing anything more than the minimum.

Which I find is true in general terms.

Quoting ANCFlyer (Reply 3):
it is truly the best US carrier . . .

It's also true. But I [personally] don't find it anything extraordinary, specially when you compare CO with AM-Transportes Aereos Meridionais (Brazil)">JJ, LA, MX or AM [among other LatAm carriers].

Quoting Chugach (Reply 4):
I've always found CO f/a's to be very friendly and proud of their airline.

Once again, I never said the opposite. In each airline you will find friendly and not so friendly f/a. As an example, my last trip with CO in January 2005, was a nightmare. Nevertheless, it will be totally unfair to say that CO f/a are unfriendly because of the behavior of just one incompetent one.


User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 11 months 3 weeks 7 hours ago) and read 5078 times:

Quoting ANCFlyer (Reply 3):
now, if you want to discuss the NW F/As, well that's an entirely different story.



Quoting Chugach (Reply 4):
, last February I flew them ANC-OGG-ANC and found the service to be great.

Two totally different versions about NW's f/a. That's interesting.


User currently offlineHighpeaklad From United Kingdom, joined Aug 2004, 538 posts, RR: 0
Reply 8, posted (8 years 11 months 3 weeks 4 hours ago) and read 4991 times:

Quoting RoseFlyer (Reply 1):
. Do you think on a long economy trip (like Europe to the US West Coast) it is better to break it into to medium length segments like you did, or to do a short hop and then a long flight?

In general I think splitting it equally is best. In this case I think its best to clear customs in EWR so that you can just pick up your bags and go at SFO ie you don't have to spend a long time queueing after you've been travelling for 15 hours or so.
Likewise on the return you are home when you land in the UK and don't have to wait hours for a connection when you are tired , dishevelled and jet lagged.

Chris



Don't try to keep up with the Joneses - bring them down to your level !
User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 9, posted (8 years 11 months 3 weeks 3 hours ago) and read 4977 times:

Quoting TACAA320 (Reply 6):
Once again, I never said the opposite. In each airline you will find friendly and not so friendly f/a. As an example, my last trip with CO in January 2005, was a nightmare. Nevertheless, it will be totally unfair to say that CO f/a are unfriendly because of the behavior of just one incompetent one.

I wasn't disputing what you said, I was just trying to give an example of my own experiences. For instance, I've all but given up on UA because of repeatedly bad experiences. And on the opposite side of the ball, most of the Alaskan posters on here would lead you to believe that AS is the work of the devil, yet I will be MVP Gold on AS by December and I honestly cannot recall one bad experience with them this year.

In a roundabout way, I think we actually agree with each other on the conversation subject.  Smile



GO ROCKETS
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 11 months 2 weeks 6 days 19 hours ago) and read 4852 times:

Interesting report! Good to hear a recount of flying from a UK regional airport. I wish CO all the success possible on these new services (EDI, BRS, etc) -- thought i agree - - DITCH the 757s - - - 762ERs would be SUCH a great improvement!! Is there reallythat great a diff in seating capacity between these 2? Seems like the comfort factor of a widebody would be worth the gamble (easy for me to say LOL!)

BUT: Re: the comments about service ...

WHEN WILL PEOPLE STOP GENERALIZING!??!

There is no one "best" airline ... no "best" flight attendants" ... no "rudest" F/As . . no "best" food, no "worst" food ..

You're talking about companies with THOUSANDS of F/As and millions of passengers flown annually .. and the fact that everyone passenger isdifferent (along with their perception of whats good and bad and with different expectations) .. Everyone's subject to having a good day or a bad day .. and for that matter, everyone's approach to situations is different too. True there are rude, nasty F/As out there -- just as there are rude, snotty passengers . . . so there is no one standard customer service situation all the time, every time.

Its a people oriented industry - and there are good apples and rotten ones in the bunch every time -- whether in the jump seat or the passenger seat!!

OK .. sorry - maybe i'd better switch to decaf after 6 LOL!

Tony  box 


User currently offlineKeysman73 From United Kingdom, joined Nov 2005, 46 posts, RR: 0
Reply 11, posted (8 years 11 months 2 weeks 6 days 12 hours ago) and read 4791 times:

I suppose that's a fair point, F27. I just thought I'd give my view on how they operated.

I reckon that the main thing between the 752 and 762 is just the overall feel of extra space...with the two aisles making a big difference.
Interestingly, I was reading elsewhere that they do sometimes use the 767 on the EDI-EWR route at certain times of the year...can't remember exactly when though

Alan.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9666 posts, RR: 52
Reply 12, posted (8 years 11 months 2 weeks 6 days 11 hours ago) and read 4777 times:

Quoting F27XXX (Reply 10):
DITCH the 757s - - - 762ERs would be SUCH a great improvement!! Is there reallythat great a diff in seating capacity between these 2? Seems like the comfort factor of a widebody would be worth the gamble (easy for me to say LOL!)

The 757s and 762s have almost the same capacity. The big difference other than cargo capability is the ratio of premium seats. The 757 has 16 BusinessFirst seats while the 762 has 25. So the 762s are likely to be deployed to higher yielding markets and EDI isn't one of them.

757 156Y 16C Total: 172 Seats
762 149Y 25C Total: 174 Seats
(some seats may be blocked off for crew rests)

[Edited 2005-11-07 15:36:51]


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineScottishLaddie From United Kingdom, joined Jan 2004, 2384 posts, RR: 8
Reply 13, posted (8 years 11 months 2 weeks 5 days 5 hours ago) and read 4556 times:

Excellent report, the EDI route has been a great success for CO and runs with around 90% loads on average during the summer months, it's full more often that not.

Quoting RoseFlyer (Reply 12):
The 757 has 16 BusinessFirst seats while the 762 has 25. So the 762s are likely to be deployed to higher yielding markets and EDI isn't one of them.

Actually it is, which is why the B762 is on the route just now.  Wink


User currently offlineScottishLaddie From United Kingdom, joined Jan 2004, 2384 posts, RR: 8
Reply 14, posted (8 years 11 months 2 weeks 5 days 4 hours ago) and read 4538 times:

Oh yes, and the reg of the B752 on your flight was N33132.  Smile

User currently offlineGkirk From UK - Scotland, joined Jun 2000, 24947 posts, RR: 56
Reply 15, posted (8 years 11 months 2 weeks 3 days 10 hours ago) and read 4387 times:

Quoting ScottishLaddie (Reply 13):
Actually it is, which is why the B762 is on the route just now. Wink

Only until December 14th/15th  Wink



When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineEjmmsu From United States of America, joined exactly 10 years ago today! , 1692 posts, RR: 0
Reply 16, posted (8 years 11 months 2 weeks 2 days 19 hours ago) and read 4305 times:

Interesting that you were willing to pay a small premium for the convenience of flying right from EDI to the US. This is why CO's 757 service to smaller markets in Europe from EWR is doing so well for them.


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineCPH757 From Denmark, joined Sep 2005, 684 posts, RR: 2
Reply 17, posted (8 years 11 months 2 weeks 2 days 13 hours ago) and read 4274 times:

Quoting RoseFlyer (Reply 1):
Do you think on a long economy trip (like Europe to the US West Coast) it is better to break it into to medium length segments like you did, or to do a short hop and then a long flight?

For me it depends on the aircrafts. In this trip report, he flew a 757 on the first legs. Although I love that aircraft, I would also prefer to split up in two equals in this situation.

Otherwise it depends on the aircrafts. However, going on a European airline all the way to the westcoast means free alcohol, so I'll opt for that Big grin

In fact I'm doing that in two month, CPH-CDG-LAX. On this trip however, the connection actually takes me further away from my destination....



Last flight: SAW-CPH on H9 on 02/11/09 - Next Flights: 23/12/09 CPH-AAL on QI, 30/12/09 CPH-LHR on SK, 19/01/10 CPH-CDG-
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 11 months 1 week 5 days 7 hours ago) and read 4117 times:

Quoting Keysman73 (Reply 11):
I suppose that's a fair point, F27. I just thought I'd give my view on how they operated.

Alan, I'm sorry - i should have worded my comment more carefully. I wasn't directing that F/A comment gripe of mine at you at all- - your comments were about the ones you experienced - totally understandable. It was the replies after your report by other people that I was talking about.

Again .. my fault - i worded it poorly. It was a terrific Trip Report!

Tony


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