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Why We Value Flight Stewards  
User currently offlineAirliners From United Kingdom, joined Mar 2001, 56 posts, RR: 0
Posted (13 years 6 months 3 weeks 2 days 6 hours ago) and read 1025 times:

I have to ask you the question why do we value flight stewards? Is it beacuse deep down we think that if the plane were to crash they would suddendly do something to magic it better or is it beacuse we fancy them or is it because we want our holidays to get off to and finish well so why not be waited on. Come on what do you think?

15 replies: All unread, jump to last
 
User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 1, posted (13 years 6 months 3 weeks 2 days 3 hours ago) and read 933 times:

I value FLIGHT ATTENDATS as they serve us food and make us have a pleasant flight. that is why i value Flight attendants. I would like to be a Flight attendant when i am older. I hope i can provide smiles to all the passengers that i serve. As you know most of them are going on Holiday so you want them to have a great time before they reach there destination.

The thing is I am sorry to say this but they are human just like us so even if they have had the course and been trained in Emergencies what are they going to do that we can't?? But i still respect them!!

Cheers
mikey

PS Flight attendants keep up the good work!!can't wait till i greet you with "The worlds warmest welcome!!"



User currently offlineVirginAtlantic From United States of America, joined Apr 2000, 29 posts, RR: 0
Reply 2, posted (13 years 6 months 3 weeks 2 days 2 hours ago) and read 924 times:

I agree with you Airnewzealand. I also want to be a flight attendant when I get older. I respect Flight Attendants because they are there to greet you and make your flight enjoyable. I too want to make people happy and smile and give them a pleasant flight. That's why I value flight attendants, for their work and dedication.

User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 3, posted (13 years 6 months 3 weeks 1 day 23 hours ago) and read 910 times:

Passengers, and Airline executives do not value flight attendants enough. For passengers, they take care of every little whimsicle thing that is asked for, and is possible for them to do. As for the airlines, they are the airline employees that have the most direct contact with the passengers. They are the ones that can make a passenger want to fly that airline again, and again.


God bless through Jesus, Jeff
User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 4, posted (13 years 6 months 3 weeks 1 day 18 hours ago) and read 895 times:

I agree Jeffrey1970. If a passenger does not get a good crew then they won't fly them again!!

Cheers
mikey


User currently offlineEnglandair From United Kingdom, joined Oct 2000, 2228 posts, RR: 3
Reply 5, posted (13 years 6 months 3 weeks 1 day 8 hours ago) and read 886 times:

What a strange question!

As I'm sure you realise, the cabin crew aren't just there to smile and serve tea!

I think that in the back of most people's minds is the thought that (unlikely as it is), there could be an emergency situation with the aircraft. Knowing that the cabin crew have had intense training will reassure people that, in the unlikely event of an exacuation, there are people onboard who have the correct knowlage of how to get them off the plane quickly and safely.

It's obviously not possible to get passengers to hospital as soon as they need to be there, and so (although their medical knowlage is basic in comparison to doctors) the cc can save/prolonge the pax life at 35,000 feet midway across an ocean, until they can get to a hospital.

Sadly, air rage is becoming more common nowadays so someone has to step in when Mr Smith starts kicking Mr Jones' head in. The cabin crew members are trained in restraint and 'talking people around', inorder to (hopefully) end the situation.

And, ofcourse, they cheer us up when we've sat in a Y class seat for 6hours and our arses are killing us. They're the people that serve us that 'delicious' airline food. And they're the people that know how to handle situations that most people would totally freak out in.
Although they're real people with real emotions, I'm sure that in an emergency, cabin crew members would be able to act correctly and better the situation when most other people are loosing it completely.

They have a very difficult job. It's not all smiling and travelling the World. There's the mopping up vommit, cleaning out the loos after someone's been 'ill', and having verbal abuse thrown at you despite the fact that the situation's not your fault.

Just bear that in mind next time you think the cabin crew are just a bunch of coffee serving, pretty people....because they're much much more.

Regards,
Jamie.
(as you've probably guessed, another cabin crew wannabe!)


User currently offlineIronminds From Australia, joined Apr 2001, 556 posts, RR: 3
Reply 6, posted (13 years 6 months 3 weeks 1 day 7 hours ago) and read 880 times:

Look, I know that the flight crew is there in case of, God forbid, an emergency. But I feel like in more and more flights I take, the crew uses that as an excuse for being surly/grumpy/mad at the airline/mad at people in general. The f/a wannabes here seem like they have great attitudes, and I think they'd be excellent at the job, since 99.9% of your time is spent interacting with people who aren't always in the best of moods. It takes a special kind of person to handle this.
'
Unfortunately, I don't think this is common to too many carriers, especially when there is some other problem in the airline. AA, I find, is a great exception to this; I've flown them all over the US in the last six months and have never had anything but a great time, even if there was some problem. (One steward even comped me on a drink on my way to LAX when I asked for a refill, something I never see). But when airlines are less well run (meaning the passengers are already hassled) or theree are union troubles, the pax seem to take the brunt in surly service or crews that hide out in the back. And I for one would like to urge all those f/as out there who don't like people to maybe find another line of work.

As for air rage, well, I think the airlines don't take enough responsibility for this. The way they treat people can cause some folks to, well, snap, and I'm not condoning it, but if an f/a is snippy to some guy once too often on the wrong day, well, it's not a surprise they get clocked in the head. (Same as with meter maids, etc). I mean, you're not allowed to smoke, so smokers are already jittery, it's tough enough to get a cocktail - make things more fun and air rage goes down. I always treat f/as well, because they have the least responsibility for any of the problems, and being calm and direct with customer service people and asking for supervisors when necessary always gets the job done, and I think other people should act the same. And I think that in return, f/as should do their damndest to provide happy smiling service.


User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 7, posted (13 years 6 months 3 weeks 23 hours ago) and read 861 times:

Ironminds, I just read an article from the Chicago Tribune that on average there is one airplane evacuation per week. Without F/A's in those situations, chaos would have taken over. As far as airrage goes, although yes airlines can treat people bad, I disagree with the repsonsiblity part. Too many times in life do people do bad things and then blame others. Now I can understand why that man in Newark got upset, because he needed to get to his young son, and the gate-agent blocked him. Most other times I say people need to restain themselves and grow up.


God bless through Jesus, Jeff
User currently offlineIronminds From Australia, joined Apr 2001, 556 posts, RR: 3
Reply 8, posted (13 years 6 months 3 weeks 23 hours ago) and read 862 times:

Yes, one flight a week -- out of how many per week? And is that a full jump-down-the-slides evacuation, or what? I'd like more detail on that.

Look, all I'm saying is that you take people's money and then put them in an unnatural stressful situation, not everyone is able to handle it. And while the vast majority of f/as and csrs are good people, there are some (and I can point you to stories about this too) who abuse their uniform, and take any challenge as an excuse to call the cops.


User currently offlineQantasAirways From Australia, joined Mar 2001, 1279 posts, RR: 3
Reply 9, posted (13 years 6 months 3 weeks 23 hours ago) and read 859 times:

well said Mikey!!!
Ditto for me
QantasAirways



Spirit of Australia
User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 10, posted (13 years 6 months 3 weeks 22 hours ago) and read 862 times:

I agree ironminds, i have travelled quite alot of different airlines in my short life time and i always find the New Flight attendants to be the best of them all.

They are really pleasant to talk to and they make your flight very, very comfortable. That is why i keep going back to AirNZ!! There Cabin Crew is USUALLY (97% of the time) very nice and will go out of there way to help you and make you have a pleaseant flight.

On Korean Air i recently came in contact with the best Flight Crew i have ever had!! They really made me enjoy Korean AIR AND THAT IS why i always recommended them to people now!! I would fly them in a instint!!

As for me, Yes i would like to be a Flight attendant and a Good one at that, a F/A that can give passengers satisfaction, bring smiles to their faces!!

I LOVE flight attendants and i hope that they will still be around for MANY, MANY, MANY years to come!!

Cheers
mikey
(A FA wannabie!)


User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 11, posted (13 years 6 months 3 weeks 9 hours ago) and read 844 times:

The FAA just released a report where they found that on average, once a week a plane was being fully evacuated.


God bless through Jesus, Jeff
User currently offlineIronminds From Australia, joined Apr 2001, 556 posts, RR: 3
Reply 12, posted (13 years 6 months 3 weeks 7 hours ago) and read 838 times:

Yes, once a week...out of how many commercial flights per week?

User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 13, posted (13 years 6 months 2 weeks 6 days 11 hours ago) and read 831 times:

Well the FAA feels that once a week is a lot. However my point is that if you are on one of those flights you will appreciate the F/A's because without them there would be no order at all during an evacuation. Plus remeber when you are flying at 30,000 ft and something happens to you, who do you think will take care of you. Flight attendants are often trained (at least in the USA) in CPR and First Aid.


God bless through Jesus, Jeff
User currently offlineIronminds From Australia, joined Apr 2001, 556 posts, RR: 3
Reply 14, posted (13 years 6 months 2 weeks 6 days 8 hours ago) and read 825 times:

yeah, but as i said before, that's a fraction of a fraction of a percent of all the time an f/a will spend on the job. of course if somebody's heart (mine?) seizes up over the atlantic, or the gear won't drop for landing, the f/a has to go into emergency mode, and i appreciate their skills there.

but that's no excuse for not providing service with a smile or hiding in the galley the other 99% of the time. i'm not talking about the majority of f/as, but there are some, and they seem more common on certain routes (busy ones) and airlines (where there is management strife or lack of customer service attitude). and by the way, i'm hardly a demanding passenger and am always friendly and such and believe everyone from passengers to f/as to csas should make nice and try and get through what can be a tough experience for some/all of us a little easier.

really all i'm making is a plea for civility on all sides, i guess.


User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 15, posted (13 years 6 months 2 weeks 5 days 21 hours ago) and read 817 times:

Ok, I see your point you are right. There should always, or as much as possible, be service with a smile. I, like you, try not to be demanding when I fly. I figure that by being at least somewhat annonymous during a flight that may make for a more peaceful flight.


God bless through Jesus, Jeff
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