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JFK - DXB - EK 201 F Class  
User currently offlinePtcflyer From United States of America, joined Apr 2001, 103 posts, RR: 0
Posted (8 years 10 months 3 weeks 2 days 19 hours ago) and read 10793 times:

JFK - DXB
Flight: EK201 - Nov. 10
Aircraft: A340-500 ERH - Delivered 12/04
Class: First (Suite) Suite: 2A / 3A
Sched Depart: 11:30 pm Actual Depart: 11:30 pm
Sched Arr: 9:20 am Actual Arr: 8:30 am Flight Time: 11 hours 40 minutes
Load: Full in all Classes
Passengers: Mr. & Mrs. PTCFlyer
Delta Award Redemption: 160,000 Skymiles per ticket.

Route: JFK - North over Maine -- Over Atlantic just south of Greenland -- just south of Iceland -- North of Scotland -- Over Eastern Europe --
Down through Turkey -- Down over Western Iran (just avoiding Iraq airspace) -i- south to DXB.

JFK Check-in: JFK Terminal 4. Long coach line / Business line at 7:30 check-in opening. Staff was efficient, but seemed very disinterested. I would described it as the typical outsourced New York hospitality. 15 minute delay due to computer problems. First Class had its own desk. Business had two desks. Economy the rest. rating: 6/10

New EK JFK Lounge: Excellent! Brand new. Opened for only two days. 20+ seats for internet access / terminals + wireless. Very large lounge with many comfortable seats + dining tables. Well stocked bar with all expectations. Very heaving dining options: huge shrimp, cold salmon, slabs of beef steak -- well prepared, rosemary potatoes, rice, spicey chicken, various pasta options, huge chocolate moose cake, chocolate covered strawberries, fruit. Everything was delicious. The lounge was staffed by about 7 people and I saw 2 executive chefs. Drinks delivered to your seat... and everyone was courteous and enthusiastic about their new lounge. 10/10!

Boarding was called at 10:50 or so. Boarding process looked chaotic for coach. J and F passengers entered the queue from the side. All passengers boarded through same bridge. Rating: 7/10

On-board greeting: Immediately showed Mrs. PTCFlyer and myself to seat after warm welcome. Instructions on seat were given and assistance with my coat -- stored in my own little valet closet incorporated in the suite. Orange Juice / Champagne immediately offered. Newspapers soon followed, then magazines... then amenity kit... then slippers... then pajamas. It was like Christmas! Rating: 10/10.

Seat: Well, what can be written about EK's A340-500 First Class Suite?. Well, I can think of a few descriptive words: overwhelming options, incredible design, spacious, private, well appointed, technologically advanced, thoughtful, fun, entertaining. After the first hour of flight, I was already dreading the fact that the flight would be over in only 11 short hours. If one were to fly around the world in this suite, you would be saying.... Let's do it again just for fun! The seat is a home-run. There are a few quirks that could have been better designed. The phone system for room service and seat-to-seat calling is challenging to use, slow to respond, and even hard to answer. It is virtually worthless. The crew admitted it is never used. The room-service idea is a bust. Mrs. PTCFlyers seat had a light that stayed on. FAs put foil over the light. It later went out. Mrs. PTCFlyer's seat also got stuck in extended position. FA was able to adjust and repair quickly. The technology is temperamental...as these suites push the edge for aviation application. The screens were enormous... the little control pad at the seat took a bit getting used to... but was functional and offered every option. Seat options were endless, message options were endless, lighting could be set to various degrees of brightness, and the ICE system... Well ... there were over 500 channels of video.. Another 500 selections of Audio... about 20 different games... and the forward / down camera were entertaining on takeoff and landing.

Seating / Entertainment: Rating 15/10.


Inflight service: Food: 10/10 Service: 10/10 Cleanliness: 10/10
On-Board Amenities: 9/10.

The service was thoughtful, available, considerate, comprehensive. If you wanted it, you got it. If you could not make up your mind between two options... you get both. I am not a real food person... but trust me... the menu was excellent. I had lobster appetizer, salad, cheese/crackers. Breakfast was omelet + fruit. Late flight snack was cake & ice cream, cheese/crackers. Proportions were generous. Dining was on demand.
I wish I could have visited the lounge a week before my departure... and then just arrived for my flight the day of departure to savor the options. A basket of warm bread was delivered with each meal serving, along with new utensils, etc.

I changed into the pajamas. They were reasonable quality and quite comfortable. Since you had your own private suite.. I was more comfortable lounging in the PJs throughout the flight. There was plenty of space in the locker valet for my suit, shoes, etc.

Being a FF redeemer and not one who gets to experience these types of flights regularly... it was overwhelming to get all of this food and service on one flight! This one flight made up for the hundreds of DL "enhanced snack" service flights that enabled me to earn the miles for this trip.

There were at least 4 crew assigned to F. All 4 worked during first 2 hours after departure and the last two hours or so before arrival. Two were on duty at all time. If I popped my head in front of the curtain... they were offering everything and anything to make the passengers happy. Snacks were available on the stand-up bar. (candy bars, chips, sandwiches, etc.) Restrooms were clean, had real towels, well stocked. The bathrooms were a bit small... but EK makes up for it by having a very large standing area in front of the F cabin.

The staff, I believe, was Australian.

Disembarkation: First Class passengers have their own door/boarding bridge at DXB. Great to have your own bridge for 12 passengers. We were given plenty of time to deplane before they even allowed the Business Class Passengers to disembark through the rear door. This gave us a headstart to the immigration. There the lines were long, even for F/J passengers. Not sure if they allowed other passengers to use front door after all F passengers deplaned. Rating: 10/10

This met/exceeded my expectations. And certainly was a great value with my SkyMiles. I can't wait for the return -- EK 202 on Nov. 18. My wife and I debated whether this flight was more enjoyable than our Concorde flight.. and we were unable to draw a conclusion.... Both experiences were comparable for this aviation adict's delight!

[Edited 2005-11-12 21:05:20]

12 replies: All unread, jump to last
 
User currently offlineA342 From Germany, joined Jul 2005, 4683 posts, RR: 3
Reply 1, posted (8 years 10 months 3 weeks 2 days 18 hours ago) and read 10768 times:

Quoting Ptcflyer (Thread starter):
The bathrooms were a bit small...

Bathrooms ?? With a shower or what ? Are you kidding ?



Exceptions confirm the rule.
User currently offlinePtcflyer From United States of America, joined Apr 2001, 103 posts, RR: 0
Reply 2, posted (8 years 10 months 3 weeks 2 days 14 hours ago) and read 10548 times:

Quoting A342 (Reply 1):
Bathrooms ?? With a shower or what ? Are you kidding ?

Oher carriers, particularly with 777s or 747s do offer larger bathroom areas in their premium cabins. Continental, for one, does offer wider areas for changing, etc. In the nose of the 340-500 there is less space... especially headroom. Just a statement of fact. I was just trying to put "trip report" overvations for those those thinking about this airline or trip. A good trip report could not be offered without finding something that was not absolutely perfect!  Smile

Hope you are not offended. Certainly would presume that one would not use a comment about the bathroom size as a qualifyer for if one would or would not fly Emirates.


User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4513 posts, RR: 53
Reply 3, posted (8 years 10 months 3 weeks 2 days 14 hours ago) and read 10530 times:

I think he meant bathroom as opposed to lavatory. US English terms anything that has a toilet as a bathroom whereas in English english and international english, a bathroom must have a bath and what you have on board an aircraft is simply a toilet or a lav. Well that is how I interpreted it...but I digress!

EXCELLENT REPORT! The second I saw JFK-DXB I said cool...need to read...the second I saw F Class I was drawn in. That must have been a fantastic experience! Couple of questions:

1. How did you find the closing doors?
2. Did you and Mrs. Ptcflyer sit behind each other? How are the 2 seats in the middle for traveling with a companion?
3. What sort of arrival lounge does EK provide for First Class passengers?
4. How wide are the aisles when you've got 1-2-1 across?
5. How was the seat for sleeping?

Thanks for this report...was very interested to hear a personal report about EK's F class product.



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlinePtcflyer From United States of America, joined Apr 2001, 103 posts, RR: 0
Reply 4, posted (8 years 10 months 3 weeks 2 days 7 hours ago) and read 10282 times:

Quoting Ptcflyer (Thread starter):
1. How did you find the closing doors?
2. Did you and Mrs. Ptcflyer sit behind each other? How are the 2 seats in the middle for traveling with a companion?
3. What sort of arrival lounge does EK provide for First Class passengers?
4. How wide are the aisles when you've got 1-2-1 across?
5. How was the seat for sleeping?

Thanks for this report...was very interested to hear a personal report about EK's F class product.

1. The closing doors was excellent. If you stood right up against the doors/wall you could peer over the top and look down at the passenger. But for the just walking down the aisle, passengers were in total privacy. I actually changed clothes right in the suite. Privacy was well maintained, and the design was very practical for commercial aviation. The doors made a little noise when operating.

2. We opted for the non-center seats. In reality, the wall between the center seats is quite high. An additional screen raises for total privacy. Not like you could hold hands or anything. I opted for window view for both of us.


3. Aisles seemed normal width. I could barely fit my 20 inch roll-aboard between the walls. Spacious enough.. but a bit tight on passing the FA's or other pax.

4. The seat was great for sleeping. There is a lever on either armwrest. Pull the lever and the armrest goes down. You have to do it for each side. The seat is extra wide. The bed seemed fully flat. There is an extra bed padding that helps take out any lumps in the seat. You could like totally flat and still see the TV screen... although one can get a bit too comfy... and fall asleep during the movie. No problem... With ICE you just back the movie up where you nodded off.  Smile


User currently offlineA342 From Germany, joined Jul 2005, 4683 posts, RR: 3
Reply 5, posted (8 years 10 months 3 weeks 2 days 5 hours ago) and read 10209 times:

Quoting AirxLiban (Reply 3):
I think he meant bathroom as opposed to lavatory. US English terms anything that has a toilet as a bathroom whereas in English english and international english, a bathroom must have a bath and what you have on board an aircraft is simply a toilet or a lav. Well that is how I interpreted it...but I digress!

What confused me was that he also used the word "restrooms".



Exceptions confirm the rule.
User currently offlineFlyingKangaroo From Australia, joined Apr 2004, 532 posts, RR: 2
Reply 6, posted (8 years 10 months 3 weeks 2 days 3 hours ago) and read 10121 times:

Nice report! I flew this rout (and on DXB-JFK ealier), but alas, in Business class. Still great service though. Seems like F on the A345 is an experience..must save my Skyward miles!

fliyingKangaroo



QANTAS-- The Spirit of Australia
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4513 posts, RR: 53
Reply 7, posted (8 years 10 months 3 weeks 2 days 1 hour ago) and read 10031 times:

Quoting Ptcflyer (Reply 4):

Thanks for the answers...I think you skipped #4, was there actually an arrivals lounge for EK F Class pax?



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineBofredrik From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 10 months 3 weeks 1 day 22 hours ago) and read 9915 times:

The arr time should be PM!!!!!!!!!! Tks for a nice report!  Wink

User currently offlineCaptainTim From Hong Kong, joined Dec 2004, 431 posts, RR: 0
Reply 9, posted (8 years 10 months 3 weeks 1 day 14 hours ago) and read 9699 times:

great report... one of my favorite airlines and definitely what i feel as the best F class seat in the world...

btw. any pics available???

thanks
tim



Gulfstream Planeview Cockpit: "why have hundreds of buttons when a CCD does the same thing and more?"
User currently offlineLH459 From United States of America, joined Aug 2005, 886 posts, RR: 1
Reply 10, posted (8 years 10 months 3 weeks 12 hours ago) and read 9319 times:

Not to quibble, but the flight numbers are reversed. EK202 is JFK-DXB, EK201 is DXB-JFK. Thank you very much for an excellent report! I've been hoping for a report on these flights, and an F class report is an added bonus!


"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
User currently offlinePtcflyer From United States of America, joined Apr 2001, 103 posts, RR: 0
Reply 11, posted (8 years 10 months 2 weeks 2 days 21 hours ago) and read 8646 times:

Return Trip Report --

EK 201 -- DXB - JFK November 18, 2005
Plane: ERA
Departed: 8:00 a.m. -- On Schedule
Arrived: 1:40 pm -- On Schedule
Seats 2A / 3A

EK car service -- right on time. Nothing courteous, but efficient and free. 8/10.

Check-in: EK has a first class/business class check-in area just for the JFK flights. (Now double daily -- which is heavily advertised here and in Dubai).
A handler met our car and trollied our bags to the check-in desk. The check-in process was quick, efficient... but not really friendly. The bag handler was the most friendly. 9/10

It seems like a long walk to the gate area... the airport layout is a bit unusual with the gate concourse quite a distance from the check-in areas.

EK First Class Lounge in Dubai: Disappointing. It was very crowded. The food was just okay. The JFK lounge was far superior in food quality, roominess, cleanliness, and staffing. The DXB lounge was understaffed with mediocre food. The upstairs was less crowded, but contained the smoking area. We went back down stairs and waited around for about 30 minutes until boarding. 7/10


Boarding: A bit chaotic as well. Security check again before boarding. Nothing special for premium classes until you reach the turn off for First Class on the boarding bridge. First enjoys its own boarding bridge to the plane. This is really nice... as the boarding and settling in is so calm and pleasant.
8/10


Route: North across Persian Gulf, over the middle/western portions of Iran. Just past Southwest of Tehran -- Continued North into Russia. Travelled just to the Southwest of Moscow. Turned Westerly -- across the Sweden, Southern Norway -- Out over Atlantic -- Just South of Iceland -- Clipped Southern Greenland -- then turned Southerly over Canada and down into New York area. Actual Flying Time: Approximately 14:10.

This aircraft is a bit older. The interior was a bit more worn.. but equally luxurious. All the equipment in the seats worked fine. Mrs. PTCFlyer and I stayed awake for the entire flight.... I think we absorbed the majority of the good movies offered on ICE.

Service was not as good as the outbound flight, but was courteous and friendly. The catering on this flight was definitely worse than the outbound. I had pancakes for breakfast... a steak sandwich for snack... and Surf and Turf for dinner about 2 hours before arrival. The food was okay, but not outstanding. The US catering for the outbound flight seemed better. The steaks were more tender, the icecream was delicious...as was the chocolate cake. On the return yesterday, nothing struck me as great. 8/10

Ammenities: Same as outbound. PJs, amenity kit, slippers, etc. all handed out right after takeoff. 10/10.

The F Class layout and goodies make this flight the wonderful experience. I really enjoyed the a-la-cart dining.... and true horizontal flying position. It is awesome to be able to lie around in PJs for an entire day and watch movies.. with First Class room service giving you whatever you want.

All-in-all... the round-trip experience is a 10/10.... and certainly worth the FF miles redeemed for this trip! Thanks EK and Delta!


User currently offlineChris78cpr From United Kingdom, joined Feb 2004, 2820 posts, RR: 50
Reply 12, posted (8 years 10 months 2 weeks 2 days 20 hours ago) and read 8595 times:

I flew the EK F suite in May this year on their 773ER and i have to agree with everything you have said. It was amazing. The bathrooms on there seemed to have more room for changing. The F bathrooms on the 345 are definatly smaller.

Thanks for the report, brough back many a good memory!

Chris



5D2/7D/1D2(soon to be a 1Dx) 17-40L/24-105L/70-200F2.8L/100-400L/24F1.4LII/50F1.2L/85F1.2LII
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