ContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13 Posted (8 years 4 months 3 weeks 1 day 13 hours ago) and read 9180 times:
American Airlines Flight AA 0955
Scheduled Departure: 10:10PM
Actual Departure: 10:09PM
Scheduled Arrival: 9:51AM
Actual Arrival: 09:41AM
Aircraft: B767-323ER - Departure Gate 7, Terminal 8, Arrival Gate 3
Last month, my friend and I took a two month trip to Argentina. Neither of us have preferred status on American Airlines but they are the only airline with a daily, nonstop flight in the JFK-EZE market. AR operates a nonstop in the summer time (northern hemisphere) and three times a week in the winter time, via Miami.
We arrived at JFK at 8:00PM. Check in was a breeze. My friend has AAirpass, thanks to his company, so we went to the First Class line in the old Terminal 8 (really gross place, by the way). Check in was quick. Our bags were tagged with premium tags. The check in lady was efficient, but really not that pleasant. She made us weigh our bags and told us we were very close to the limit in weight. After walking our bags over the x-ray we headed to Gate 7. The area is windowless, poorly ventilated, and stiflingly hot. There were passengers there waiting to board flights to London, Sao Paolo, and Zurich. American and the PANYNJ recently opened the new Terminal 9 yet it seems most of AA's premier international routes use the old Terminal 8. This is probably due to US Customs/Immigration facilities, which I do not think are fully operational yet in 9. Boarding was chaotic, as the place was crowded and the flight very full. Our aircraft, a Boeing 767-300ER arrived earlier in the evening from Paris CDG. Boarding started a bit late, as a flight from Santo Domingo had arrived at an adjacent gate that uses the same walkway.
The aircraft was in the old-style, not one of the 9 new look interior aircraft. The plane was tidy, in relatively good condition, and yet at the same time, very much lacking in any kind of amenities. The Business Class cabin looked worn, untidy, and not all that comfortable. I took my seat in the first coach section, row 12. This is actually a nice, small section with 6 or 7 rows of seats, between two cabin walls. My seat mate was an agitated man, who kept fretting about his laptop, which he had placed in the over head bin.
Push back was about a minute early. We were told that there would be no in flight entertainment as the projector screens were broken. It did not matter as this was a late flight and all I wanted to do is sleep. Taxi to the runway was quick and by 10:30, we were rolling down the main runway and on our way to BUENOS AIRES!!!
Take off was powerful, quick and smooth. The dinner service began very shortly afterwards and it was GROSS!!! The extra large trays featured small portions with virtually no meat. The garbage AA calls food was quickly removed (I did not eat it, but I also do not really like plane food anyway, so it was not a big deal) and the cabin went dark. People were mostly asleep as we proceeded on our 10 hour 44 minute flight to EZE by way of the Carolinas, Puerto Rico, Caracas, Manaus, and Asuncion, and finally into EZE (these were the route markers the pilot gave us). The cabin crew disappeared and were not seen again until breakfast was served an hour before landing. No in flight beverage service. Just bottles of water in the galleys with cups.
Breakfast consisted of a soggy croissant, over ripe melon chunks, and coffee. We began our descent into a sunny EZE around 9:10AM and landed at 9:41, 10 minutes early. Landing was smooth and we taxied to the terminal, parking next to a Delta 767 in bound from ATL, an LH 747-400, and another AA 767-300, which was headed for MVD.
Passport control and baggage claim were very easy and within 20 minutes of landing, we were in a taxi, on our way to Aeroparque Jorge Newbery for our AR flight to Mendoza.
Overall, I would rate this flight well in that in left on time and arrived pretty much on time, even a few minutes early. The cabin was clean if dull. The crew were OK. Nothing great, nothing bad either. Food was horrible and comfort level...well, that's the state of US legacy airlines today, minus Continental.
The convenience of the nonstop was worth it.
I will post my AR flights (AEP-MDZ, MDZ-AEP) and LAN Argentina flights from AEP to IGR and back, as well as my return, on AA 956, soon.
TNboy From Australia, joined Mar 2002, 1131 posts, RR: 20
Reply 1, posted (8 years 4 months 3 weeks 1 day 12 hours ago) and read 9150 times:
Sounds bad by international standards, but probably normal for US legacies these days. Why was it necessary to be told that your bags were "very close to the limit"?? Sounds like she has an attitude problem - the bags were within the limit ... what was her problem? And "..oops, sorry, its almost an 11 hour flight and we have no entertainment," really is a bit poor. Not isolated to AA, of course, but annoying nonetheless, especially for those who cant sleep. The vanishing crew syndrome is also obviously alive and well.
ContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 2, posted (8 years 4 months 3 weeks 1 day 7 hours ago) and read 8923 times:
Agreed. US airlines really provide NO service, when compared to many of their European, Asian, and South Pacific based competitors. The service in economy class is abysmally bad, in that the food is awful, the crew are really there to assist with an evacuation and little else, the planes are not very clean, and the seating is cramped. Premium cabins offer more space and more food, and more attentive service, but overall, the price paid is not really worth the experience, at least on a US carrier, and even more specifically American, which along with Delta and Northwest probably have the most inferior in flight experience of the legacy carriers.
However, the price was $600 R/T. So, with that said, it is a give and take. The industry in the US is poorly managed, there are too many airlines, and the failure of one big carrier is the shot in the arm the industry needs to get over its problems.
AlekToronto From Canada, joined Nov 2003, 328 posts, RR: 0
Reply 5, posted (8 years 4 months 2 weeks 5 days 6 hours ago) and read 8216 times:
I took this flight on Nov 3 and I second the comment that at JFK AA Terminal 8 has to be one of the ugliest, skankiest, most gross airline terminals I have ever been in, comparable to some african airports. No windows, no air and massive amounts of people everywhere.
The flight from JFK to EZE is a long one and the service is a joke. The NYC based F/A's (all over 50) were humourless and nasty when I asked one for a refill of my water her comment was "good lord, beam me up scotty". and the non Spanish speaking staff was extremely rude to the Spanish speaking passengers.
the flight itself was uneventful, however a few of the overhead bins were being held together with duct tape which made me wonder.
In contrast the EZE MIA on AA's 777 was a bit better. It was one with the MRTC still intact (not for long I bet) with the PTVs and somewhat younger and friendlier MIA based crew.
I wonder why AA even bothers with the food. The big trays with 3 small dishes just looks so sad.
TACAA320 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 4 months 2 weeks 3 days 21 hours ago) and read 7863 times:
Quoting ContinentalEWR (Reply 2): The industry in the US is poorly managed, there are too many airlines, and the failure of one big carrier is the shot in the arm the industry needs to get over its problems.
Agreed. Even CO which seems to be the best [?] in service, is bad quality compared with most of the best in the world.