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DUB-LHR On Aer Lingus  
User currently offlineClassicLover From Ireland, joined Mar 2004, 4656 posts, RR: 23
Posted (8 years 10 months 5 days 11 hours ago) and read 7774 times:

Aer Lingus
EI 152
Airbus A320
Seat: 22F
Departed: 6:40am
Arrived: 7:50am
Date: Today - 28 January 2006

Are Aer Lingus slipping? I've flown this sector a lot, but this had some differences so I thought they were worth sharing.

I arrived at the airport at 4:40am, and proceeded to the check-in line. I would have used Fast-Pass check-in, but I was going to London solely to continue to Los Angeles on British Airways Club World.

Waited in line for twenty minutes until an agent showed up at 5am, and I got to the head of the line at 5:15am. My bag was 23.4kg but nothing was said. Unfortunately, she couldn't check me in for the LHR-LAX sector on BA as it was a separate booking. Quite unfortunate. You would think that OneWorld airlines could do this regardless of if the bookings were together or not. That said, the lady checking me in was lovely, so it was okay.

As Dublin is bedlam, I took advantage of my QF Gold / OW Sapphire status and went to the Aer Lingus Premier Lounge. Once I found it (it's well hidden), I was unsmilingly allowed access. It was quite nice - green carpet, dark green leather chairs - only three gripes. First, the Internet was one of those cheapo pay kiosk things (with a huge Hertz advertising logo on it!). Cheap and nasty, so I didn't use it. Secondly, about 6 of the table lamps either weren't turned on or had blown bulbs. I suspect blown bulbs. Thirdly, you have to leave the lounge to use the 1950s era toilets on the same level. Not nice! Had a drink, read, went to board.

Boarding was quick and fast and as I got on the plane, I said, "Oh! No green seats!" to the flight attendant checking the tickets. She said that these were the new seats. So, you heard it here first - the new Aer Lingus seats are navy blue leather, and the seat in front has the Aer Lingus Dot Com logo stamped into it. The seats were comfortable and as always the legroom was fine.

Once the doors were closed, the flight steward moved people. Two people wanted to sit together, so they took the empty seats next to me. I can't see why, as they didn't talk the whole flight. Idiots. Despite smiles at the F/As, I didn't receive one smile back, which annoyed me.

We took off after a long taxi around Dublin, and once in the air I had the Irish Breakfast. Well, standards have slipped. The presentation was dire and I was well unimpressed. However, it did taste okay. Hardly anyone ordered anything to eat as it was so early.

The pilots told us our route and we eventually landed on time. Baggage claim was quick and efficient and I hurried off to zone R.

One thing I did notice though - the lead F/A must have been tired or have had a big night. She stumbled over her words, said things three times and repeated herself, mixed the words in sentences around - not good. Also, there were lots of announcements! Don't use electronic devices, safety demonstration, we're now going to serve the meal, we're now going to do duty free, we're now going to land, we've arrived and welcome. It didn't help that the volume was right up and the speaker right behind me. Too many announcements!

No smiles at all from the cabin crew until I left the aircraft. Really unusual, because if you smile at someone, you usually get one back.

To sum up, food great and inexpensive but looked crap, flight fine, new seats excellent, check-in great for service, bad for connecting, flight attendants disappointing.

Of course I'll fly them again though, they're a OneWorld airline, and it's the first time in 6 or so flights with them that I haven't been entirely happy.

Trent.


I do quite enjoy a spot of flying - more so when it's not in Economy!
22 replies: All unread, jump to last
 
User currently offlineShamrock350 From Ireland, joined Mar 2005, 6363 posts, RR: 14
Reply 1, posted (8 years 10 months 5 days 8 hours ago) and read 7762 times:

I was on Aer Lingus on the same route but it was slightly later in the day about three weeks ago. The flight was fine and the flight attendants were always smiling. With announcements I tend to hear about four a flight two form the pilot and two from the flight attendants. Unlike Ryanair with about 20 announcements with about 15 of them being to advertise!
The new seats on Aer Lingus are great but I thought they were black? Well when I saw them it was a night flight and the lights were low.


User currently offlineMcmahonsmr From United States of America, joined Dec 2000, 318 posts, RR: 0
Reply 2, posted (8 years 10 months 5 days 6 hours ago) and read 7722 times:

I'm a bit surprised they wouldn't through check you to LAX despite the separate booking. I remember when BMI announced that if you presented yourself at check-in with two separate reservations they would not through check you. The least EI could do is post a press release on their most informative "aerlingus.com" and indicate that if you purchase two separate tickets they won't through check you to your final destination. I can certainly understand that if you get a better deal on LHR-Anywhere and then buy a 5 or 10 Euro ticket (plus tax of course) to LHR it's hardly worth it for them to arrange baggage transfer etc.

User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 3, posted (8 years 10 months 5 days 6 hours ago) and read 7722 times:

Quoting ClassicLover (Thread starter):
Aer Lingus seats are navy blue leather



Quoting Shamrock350 (Reply 1):
they were black?

They are grey!



Equally Cursed and Blessed.
User currently offlineShamrock350 From Ireland, joined Mar 2005, 6363 posts, RR: 14
Reply 4, posted (8 years 10 months 5 days 3 hours ago) and read 7641 times:

Quoting Catatonic (Reply 3):
They are grey!

GREY! Are you sure?

http://i48.photobucket.com/albums/f244/Shamy350/Ireland%20holiday%202005/784af553.jpg
I know its dark but it looks black or very very very dark blue.


User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 10 months 5 days 2 hours ago) and read 7616 times:

Quoting ClassicLover (Thread starter):
Cheap and nasty, so I didn't use it.

You either want to use the internet or you don't - how does what it looks like come into it?

Quoting ClassicLover (Thread starter):
So, you heard it here first - the new Aer Lingus seats are navy blue leather, and the seat in front has the Aer Lingus Dot Com logo stamped into it

Not quite - there are several other posts talking about the new seats.

Quoting ClassicLover (Thread starter):
Baggage claim was quick and efficient and I hurried off to zone R.

Well, 'quick and efficient' at LHR must be a first!


User currently offlineSW733 From United States of America, joined Feb 2004, 6365 posts, RR: 9
Reply 6, posted (8 years 10 months 4 days 23 hours ago) and read 7550 times:

I flew Aer Lingus twice recently (DUB - SXF on Dec. 30, and HAM - DUB on Jan. 6) and was very impressed. The flight attendants were all extremely friendly (and the DUB - SXF flight was 7am, so just about as early), efficient, and the flights on time. But, than again, all airlines everywhere can be hit or miss! Thanks for the report.

User currently offlineBritish767 From United Kingdom, joined Nov 2005, 284 posts, RR: 21
Reply 7, posted (8 years 10 months 4 days 17 hours ago) and read 7467 times:

Nice report there! Sounds familiar to my experience that I had on Aer Lingus.

I flew this route just under 2 months ago, on the A320 too, with the new seats. They were definitely dark blue.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 8, posted (8 years 10 months 4 days 15 hours ago) and read 7440 times:

Quoting ClassicLover (Thread starter):
As Dublin is bedlam, I took advantage of my QF Gold / OW Sapphire status and went to the Aer Lingus Premier Lounge. Once I found it (it's well hidden), I was unsmilingly allowed access. It was quite nice - green carpet, dark green leather chairs - only three gripes.

My god, that lounge is a bitch to find! I flew DUB-LGW with my girlfriend over the summer and went to the Anna Livia Lounge (upstairs by security for future reference) but it closed early evening so went in search of the EI GoldCircle lounge. We went down that satellite, round it twice and happened to notice a very small sign and door where you could go upstairs. The lounge itself was empty, but had very odd furnishing. Some of the seats looked like they had been pinched from a bus shelter and reupholstered and then there were the Ikea castoff tables!

The good thing about it was the view over the apron, we could watch aircraft on final approach and see beyond the airport.





"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 9, posted (8 years 10 months 4 days 11 hours ago) and read 7397 times:

Quoting Shamrock350 (Reply 4):
GREY! Are you sure?

Yes, could you have chosen a darker picture???



Equally Cursed and Blessed.
User currently offlineClassicLover From Ireland, joined Mar 2004, 4656 posts, RR: 23
Reply 10, posted (8 years 10 months 4 days 3 hours ago) and read 7306 times:

Quoting HS748 (Reply 5):
You either want to use the internet or you don't - how does what it looks like come into it?

I didn't - I can't stand flat key kiosks! It's the keys that annoy me, they're too hard to use. With the way it looks, you don't usually get a big advertising logo and tacky looking Internet in airport lounges. They're usually normal PCs at tables, so that is why I made the comment.

Quoting British767 (Reply 7):
I flew this route just under 2 months ago, on the A320 too, with the new seats. They were definitely dark blue.

Thank you! I knew people would bitch and whine, so I paid special attention to the new seats. They are very dark blue with black seat belts. That's partly how you can tell they're navy blue.

Quoting Fbgdavidson (Reply 8):
The good thing about it was the view over the apron, we could watch aircraft on final approach and see beyond the airport.

This is true - it was dark when I was there, so I didn't get to see much, but it's a nice touch!

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineAtco2b From United Kingdom, joined Mar 2005, 1114 posts, RR: 7
Reply 11, posted (8 years 10 months 3 days 11 hours ago) and read 7199 times:

Good report, hope you enjoyed your LAX sector.

Quoting ClassicLover (Thread starter):
EI 152
Airbus A320

EI-DEB  Smile



Hey, you want to go out for pizza and some sex? What, you don't like pizza?
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4514 posts, RR: 53
Reply 12, posted (8 years 10 months 3 days 6 hours ago) and read 7151 times:

Quoting ClassicLover (Thread starter):
Unfortunately, she couldn't check me in for the LHR-LAX sector on BA as it was a separate booking. Quite unfortunate. You would think that OneWorld airlines could do this regardless of if the bookings were together or not. That said, the lady checking me in was lovely, so it was okay.

That is really awful! Did they at least interline your bag onto BA? I imagine they must have.

Good report though. Shame about the Irish breakfast. A friend of mine just flew LHR-DUB on EI and I told him to order the Irish breakfast because I'd heard that it was good on a.net, but they ended up not offering it for some reason.

Anyway, do we get to hear about BA LHR-LAX in J  Wink  Wink ?



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineShamrock350 From Ireland, joined Mar 2005, 6363 posts, RR: 14
Reply 13, posted (8 years 10 months 3 days 3 hours ago) and read 7113 times:

Quoting ClassicLover (Reply 10):
Thank you! I knew people would bitch and whine, so I paid special attention to the new seats. They are very dark blue with black seat belts. That's partly how you can tell they're navy blue.

Well it makes more sense than the black I thought I saw on my flight because black does not go with Aer Lingus' livery and blue sort of does. I always thought if they were going to get new seats that they would be green leather.
Nice report!


User currently offlineEIN145 From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 10 months 1 day 23 hours ago) and read 7012 times:

Quoting Mcmahonsmr (Reply 2):
I'm a bit surprised they wouldn't through check you to LAX despite the separate booking

I think this is normal enough. I think it is impossible for most airlines to through-check onto other carriers, whether or not in the same alliance of the reservations are separate. I think bags can normally be tagged to the final destination either way though, although Aer Lingus seem to have become mean about this practice too, unless you connect with a Oneworld airline.


User currently offlineToulouse From Switzerland, joined Apr 2005, 2759 posts, RR: 57
Reply 15, posted (8 years 10 months 1 day 9 hours ago) and read 6967 times:

Nice report Classiclover!

Quoting ClassicLover (Thread starter):
So, you heard it here first - the new Aer Lingus seats are navy blue leather, and the seat in front has the Aer Lingus Dot Com logo stamped into it

Unfortunately you're a bit late! Those seats have been on EI 320's since the first of the new bunch were delivered from Airbus, so I've been sitting on these seats for at least a year now. Regarding colour, I'd say a sort of blue/grey, but definitely more grey.

Quoting ClassicLover (Thread starter):
Also, there were lots of announcements! Don't use electronic devices, safety demonstration, we're now going to serve the meal, we're now going to do duty free, we're now going to land, we've arrived and welcome. It didn't help that the volume was right up and the speaker right behind me.

I think their announcements are fine, keeping everyone informed. I for one prefer that.

Quoting ClassicLover (Thread starter):
No smiles at all from the cabin crew until I left the aircraft. Really unusual, because if you smile at someone, you usually get one back.

You obviously were unlucky, I've been building up a lot of GoldCircly FF points the past couople of years and have always found the crews to be fine and friendly, yet I do admit some of the newer and younger ones tend to be a little less friendly, is it lack of experience, or the changing Irish character?



Long live Aer Lingus!
User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 16, posted (8 years 10 months 23 hours ago) and read 6881 times:

I am flying 3 sectors on EI late this month JFK-SNN-DUB-EDI on A330-200, A330-300 and A320-200 respectively. What type of service level should I expect? Any info appreciated.

User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 21
Reply 17, posted (8 years 10 months 22 hours ago) and read 6866 times:
Support Airliners.net - become a First Class Member!

Here is a pic of the EI seats - they're definitely blue!!


MyAviation.net photo:
Click here for bigger photo!
Photo © Federico Locatelli



Quoting Aussie_ (Reply 16):
What type of service level should I expect?

JFK - SNN
If you're travelling on an A332, then you have a slim chance of getting EI-DAA (the only EI aircraft with PTV's). Otherwise, you'll have monitors hanging from the ceiling of the aircraft with a film ('Pride and Prejudice' is the film for Feb. on EI) as well as some short programmes etc. You'll get a pretty standard meal and possibly a small snack. Nothing to write home about! EI could do with some new aircraft as their A330's have been 'put through their paces' to say the least! Sometimes I find that the Air Con. is either set too  cold  or too  hot  but on the most part, it's ok.

SNN - DUB
Very short flight in an A333. No meal service or entertainment however.

DUB - EDI
Probably a new A320 with leather seats. Very comfy aircraft. Food & drink available to buy.

Hope you enjoy your trip with EI! Their transatlantic service could be improved but the european flights are generally fine.

Padraic


User currently offlineShamrock350 From Ireland, joined Mar 2005, 6363 posts, RR: 14
Reply 18, posted (8 years 10 months 4 hours ago) and read 6795 times:

Quoting EI787 (Reply 17):
Here is a pic of the EI seats - they're definitely blue!!

Does anyone know what that thing sticking up from the middle seat is? Is it an extended head rest?

This is another picture on My Aviation. The seats are very nice!

MyAviation.net photo:
Click here for bigger photo!
Photo © Federico Locatelli



User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 21
Reply 19, posted (8 years 10 months 2 hours ago) and read 6771 times:
Support Airliners.net - become a First Class Member!

Quoting Shamrock350 (Reply 18):
Does anyone know what that thing sticking up from the middle seat is? Is it an extended head rest?

I looks as though the 'cushioney' part of the headrest extends upwards. It's a nice touch by EI to have something such as this on their aircraft!


User currently offlineShamrock350 From Ireland, joined Mar 2005, 6363 posts, RR: 14
Reply 20, posted (8 years 10 months 2 hours ago) and read 6767 times:

Quoting EI787 (Reply 19):
I looks as though the 'cushioney' part of the headrest extends upwards. It's a nice touch by EI to have something such as this on their aircraft!

Next time I fly with them I will try and see if I can lift the head rest up.
And welcome to A.net EI787.


User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 21
Reply 21, posted (8 years 10 months ago) and read 6737 times:
Support Airliners.net - become a First Class Member!

Quoting Shamrock350 (Reply 20):
And welcome to A.net EI787.

Thanks a million! Big grin


User currently offlineClassicLover From Ireland, joined Mar 2004, 4656 posts, RR: 23
Reply 22, posted (8 years 9 months 4 weeks 1 day 21 hours ago) and read 6716 times:

Quoting AirxLiban (Reply 12):
That is really awful! Did they at least interline your bag onto BA? I imagine they must have.

No. They couldn't check the bag, or me. I had to claim the bag, and then check myself in again at London.

Quoting AirxLiban (Reply 12):
Anyway, do we get to hear about BA LHR-LAX in J

That is coming! Probably in a few hours. I'm at an Internet terminal in my hotel in San Francisco, so as long as it stays free...

Quoting Toulouse (Reply 15):
so I've been sitting on these seats for at least a year now.

I've flown six sectors between DUB and LHR in the last year and never had these seats. Glad I finally did though! Only have one more EI sector before I leave Europe in March.

Quoting Toulouse (Reply 15):
yet I do admit some of the newer and younger ones tend to be a little less friendly, is it lack of experience, or the changing Irish character?

I have a feeling it was probably because it was a 6:40am flight. I'm grumpy in the morning, so I am not at all surprised if Flight Attendants are  Smile

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
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