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Aeroflot SU 304  
User currently offlineCA228 From Canada, joined Mar 2005, 92 posts, RR: 0
Posted (8 years 7 months 1 week 1 day 8 hours ago) and read 6327 times:

SU 304
Toronto - Moscow
B 767-300 VP-BWU
April, 2006

Check-in in YYZ

- check-in was handled by Handlex, which were not all SU-staff (though there were about 3 SU staff managing the check-ins)
- pax were mostly Russians, with about 1/3 Indians bound for India
- check-in was generally quick and efficient. Checked passports for proper Russian visas (if deplaning in Moscow)

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Boarding

- aircraft arrived from Moscow at about 6pm
- noticed that the catering was done by Cathay Pacific (CLS)
- refuelling was stopped for 30 minutes because of thunderstorm, so boarding was also delayed by 30 min
- boarding was by row number, rows 27 to 38 first, then the remaining rows

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[I need your help!!! I have plenty of cabin and inflight photos to share. I just don't know how to delete my older files from the trip report photo upload account to replenish new photos (because I have reached my byte limit), and I can't find the instructions to clear my files. If someone can tell me how to do it, I will gladly post lots of SU cabin and inflight photos. Until then, I can only describe...]

- Russian and english newspapers were available for the taking at the ramp

- the crew was visible throughout the aircraft to help pax settle-in
- aircraft was old, with green seats and orange head covers marked AEROFLOT in blue
- flying time was 8 hours 40 minutes
- announcements were made first in Russian, then in thickly accented english by the female purser
- female FA's were well dressed, in a white blouse and blue suit pants with an orange scarf. Male FA's were in navy blue shirt and dark blue tie, but they were most sloppy-dressed because their tie was loose, and their shirt was not buttoned at the collar
- safety instructions were made in Russian, then repeated in English (in British accent). It was a combination of acted scenes and computer cartooning. It finished with the saying of the slogan "Sincerely Yours, Aeroflot".
- lights dimmed as aircraft rolled to runway for take-off
- cabin crew did walk around to check seat belts were fastened.
- no calming music during taxiing for take-off (unlike CX)

- seat pocket had lots of magazines: Aeroflot's inflight magazine in Russian, an Aeroflot newspaper in Russian, another thick magazine in Russian endorsed by SU, air sickness bag, and the safety card.

Inflight Service

- no PTV in economy class seats
- no movies or audio entertainment on overnight flight
- no distribution of amenity kits (although SU's website says they have eyeshades and earplugs for New York flights)

- the cabin lights were only dimly lit for the inflight services.

- service began with passing out wet serviettes
- drinks rolled out about 30 min after take-off. Complementary drinks included Pepsi, Diet Pepsi, 7-Up, Tropicana Appple, Orange, and Tomato Juice, tea, coffee, and water. Beer, and other booze were not free. There is a price chart on the trolley. All the soft drinks, water, and juice came from Russia, with cyrillic labels.
- no peanuts or any snack food with the drinks; just an orange napkin to go with.
- hot dinner was served almost 10 minutes later. Service was quite efficient. Dinner was a choice of 2 items, but by the time they got to my seat they ran out of the other choice, so I had the curry chicken which was delicious (I think CX did the catering). I have a photo of the dinner if anyone can tell me how to post it - see my question above.
- on this flight, the crew's english was passable but was limited. They are sufficient to serve what you need (i.e. ask you for tea/coffee, etc.) But, if you are looking for a friendly chat, then they will not be able to respond very well except for key words.

- normally on airlines like AC and CX, one is not allowed to open their duty-free liquor bottles and drink from it inflight, but on SU a few people drink quite liberally from their duty-free purchases.

- trays were efficiently collected, and duty free sales followed. Duty free was from Moscow Duty Free shops. Prices seem okay, not super cheap.

- lights turned off after all services completed (about 2 hours into the flight). There is nothing to do but to sleep, since there was no movie or audio. Crew also came by to ensure all the window blinds were closed, as sun will come out in about 2 hours of the remaining 6.5 hours flight.

- crew came around twice during the next five hours to give water. Otherwise, they remained in the galley. There were cups of juice and water, and lemon available for pax to help themselves. They also provided you with whatever other drinks you wanted - like tea/coffee, or pop. With their limited english, one cannot chat much with the FA's.

- the crew rest area was the last 2 rows at the back of the plane. There is a grey curtain that goes around the seats for privacy.

- this aircraft looks like it was second-hand from a chinese carrier, since it has chinese characters as labels in the washrooms. Russian and english labels also mark the toilet, along with no smoking signs.

- the exit signs in the aircraft were in both Russian and English.

- breakfast service started about 2 hours before landing in SVO. Crew offered trolley service (apple, orange, and tomato juice, tea/coffee, pop). Immediately following the drinks cart was breakfast, which was a delicious chinese fried noodles with pork and onions, courtesy of CX catering. There was no second choice offered.

- after breakfast, FA's passed out Russian customs immigration forms for those leaving the SVO airport. THe forms were all in Russian; no english. In the Aeroflot inflight magazine, there is a page that translates the Russian into English, German, French, and Italian. But the translation was not too clear for some lines, so you still have to ask the FA's what it means.

- as aircraft descends to SVO, one can see lots of trees and grass (over rural areas). You are not flying over Moscow, so there is not much to see. As you get closer to SVO, you can see suburbs, small clusters of apartment buildings.

- when aircraft touched down, some people clapped. SVO-2 airport is quite small actually. It doesn't take much taxiing to get to the terminal, and the terminal looks like it doesn't have more than 8-10 gates. Most of the aircraft there were SU's - a few SU 767, a Lufthansa A320.

I took about 6-8 cabin shots of the economy and business cabins as I deplaned the aircraft

SVO-2 airport

- deplanning in SVO appeared severe and strict. It was very quite, and unlke some other airports you get the feeling that you don't dare to take any photos of the aircraft from the window. Right after you get off, there is a Russian custom guard monitoring the pax To the right of the guard are counters to check-in to the transit areas for transit passengers, and to the left going down a few steps is a small hall for passport control. There are about 8 counters, and fortunately we were the first group to arrive. Only 3 or 4 counters were opened, and the line did not move quickly. Very soon, 2 other aircraft arrived, and the passport control hall was packed to the gills. Because the custom counters were so close to each other, lines-ups became convoluted to the point that it is easy to lose your place after a while becase the line starts to form "branches". I learned later this is very common way of forming queues in Russia.

- baggage offload also took a while, so even after the 20-30 minutes line up at passport control, we still had to wait for bags to come out. You will have to fill in further custom declaration form if you bring in certain sensitive items which they list. Otherwise, you go to the "nothing to declare" line. Again, the whole process seems serious and severe, as everyone seems to be quite.

- once you get out of the customs area, you are greeted with a thong of taxi drivers with signs meeting their pre-arranged clients, or unofficial taxi drivers coming to you offering rides to the city at "discounted" prices.

I did manage a couple of discrete photos of the arrival area in SVO-2.

Anyways, that's it for now. I will post more cabin and inflight meal photos if someone can tell me how to delete my 4 photos in my upload file so I have enough bytes to add new ones for posting.

23 replies: All unread, jump to last
 
User currently offlineCO7e7 From United States of America, joined Dec 2004, 2849 posts, RR: 2
Reply 1, posted (8 years 7 months 1 week 1 day 6 hours ago) and read 6250 times:

Quoting CA228 (Thread starter):
- no PTV in economy class seats
- no movies or audio entertainment on overnight flight

8 hours and 40 minutes without entertainment ???
WOW.. that's crazy...
Personally, i cannot sleep during flights so without entertainment i'm gonna extremely bored!

I'm looking forward to seeing the rest of your pics.

Well written report.
Thanks for sharing.


User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 2, posted (8 years 7 months 1 week 1 day 5 hours ago) and read 6200 times:

you could start a free account with a photo sharing website (i.e. photobucket.com)
put a link to it, or post the pictures on a reply!
I hope that answers your question!?!?!?!
~Cheers-
~~Kyle H.
p.s. nice report! a cool way to do it!



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineClassicLover From Ireland, joined Mar 2004, 4656 posts, RR: 23
Reply 3, posted (8 years 7 months 1 week 1 day 1 hour ago) and read 6069 times:

Surprised at no audio IFE at least! I know that Business Class passengers get portable DVD players (Dig-E-Players). Sounds like it was quite good! Thanks for the report.

I'd recommend photobucket for pics - when you upload your pics to photobucket, they have the links ready for you to just cut and paste into reports.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineCA228 From Canada, joined Mar 2005, 92 posts, RR: 0
Reply 4, posted (8 years 7 months 1 week 1 day ago) and read 6008 times:

Inflight service pictures
- Drink service: Pepsi from Russia
- Dinner: delicious curry, rice, cold-cuts, and chocolate cake
- dimmed lights during inflight: moments before lights turned off for sleeping
- breakfast: chinese pork chow mein

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User currently offlineCA228 From Canada, joined Mar 2005, 92 posts, RR: 0
Reply 5, posted (8 years 7 months 1 week 23 hours ago) and read 5949 times:

I apologize for the photo attempts, but I think I got it right now...

1) check-in at YYZ

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2) boarding gate at YYZ for SU 304

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3) boarding SU 304 767-300 for Moscow

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The woman to the left holding a baby is the FA, who is trying to help the mother settle in.

4) drink service - Pepsi from Russia

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5) hot dinner service: delicious curry chicken with rice, chocolate cake, coldcuts salad

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6) Inflight - 3 hours into Moscow with daylight. People are still sleeping.

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7) Morning beverage service: I had apple juice (Tropicana brand from Russia)

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8) Breakfast: delicious chinese pork chow-mein with tart

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9) Inflight - 1 hour to Moscow

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10) Getting off at Moscow - cabin photos (economy and business classes)

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11) SVO-2 arrival hall (I could not use flash as you are not allowed to take photos at airports. The are many, many police and security around. The crowd is bascically infront of the customs exit. )

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Overall, I would recommend SU to Russia.

- lack of inflight entertainment not that big an issue, especially since overnight flight and there is no PTV anyways
- the food made up for the entertainment deficiency. Plentiful, and delcious, and I think it's better than north american and most western european carriers.
- FA's are efficient, courteous, and get the job done. They don't flash on beaming smiles like the asian carriers do, but that's not their style.

I hope this gives you an idea of my experience with SU. I will write the return trip report soon.


User currently offline767747 From United States of America, joined Jan 2005, 1961 posts, RR: 24
Reply 6, posted (8 years 7 months 1 week 20 hours ago) and read 5833 times:
Support Airliners.net - become a First Class Member!

Great report and pics! I have been wondering how Aeroflot is, as I sometimes see their 767-300 at JFK, when I am there.

User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 7, posted (8 years 7 months 1 week 20 hours ago) and read 5833 times:

I find it interesting that Aeroflot.ru mentions nothing about this new policy of charging for booze.
For a country like Russia’s airline (sorry for stereotyping, I’m Russian myself), it’s still quite a surprise to me.

PS: Nothing wrong with not smiling  Smile, as long as you don't cop an excessive attitude (has happened to be on SU once or twice, otherwise their FAs are quite good)



What now?
User currently offlineVasu From United Kingdom, joined Apr 2005, 3968 posts, RR: 0
Reply 8, posted (8 years 7 months 1 week 19 hours ago) and read 5765 times:

... not even any audio channels??

User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9708 posts, RR: 52
Reply 9, posted (8 years 7 months 1 week 17 hours ago) and read 5605 times:

Quoting CA228 (Thread starter):
after breakfast, FA's passed out Russian customs immigration forms for those leaving the SVO airport. THe forms were all in Russian; no english. In the Aeroflot inflight magazine, there is a page that translates the Russian into English, German, French, and Italian. But the translation was not too clear for some lines, so you still have to ask the FA's what it means.

When I flew Aeroflot from IST-SVO on a Tu154 last week (look for the trip report coming soon!) they did not distribute immigration cards. This turned out to be very bad since they are only in Russian. I didn't find out that I needed another immigration card until I got to the counter at immigration and got yelled at for not having one. I then had to go get one and then find some person to help me translate. It was a horrible experience that took over an hour. SVO had the slowest moving immigration lines I have ever seen in my life. They took forever to process each person regardless of citizenship.

Quoting CA228 (Thread starter):
once you get out of the customs area, you are greeted with a thong of taxi drivers with signs meeting their pre-arranged clients, or unofficial taxi drivers coming to you offering rides to the city at "discounted" prices.

I have heard that all of those taxi drivers are just gangsters. I have been told to always prearrange a ride and never get in a car from a taxi driver in a a Russian airport especially when you are a foreigner.

On another note, all that food looked very Asian. It is kind of surprising to see such food on Aeroflot since it does not look in anyway very Russian.

[Edited 2006-04-26 20:50:03]


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineDesiguy2447 From United States of America, joined May 2005, 96 posts, RR: 0
Reply 10, posted (8 years 7 months 1 week 16 hours ago) and read 5558 times:

Nice trip report on Aeroflot. I'm flying on Aeroflot May 27 from IAD to SVO to DEL in Business Class. Trip report will follow in June. Food looks good which is comforting, along with the service.

User currently offlineCA228 From Canada, joined Mar 2005, 92 posts, RR: 0
Reply 11, posted (8 years 7 months 1 week 14 hours ago) and read 5456 times:

Quoting Vasu (Reply 8):

There are audio channels in the armrest, but there is nothing playing.

As I will describe in the next trip report on my return trip, there is no audio on my return flight either. As for movies, the videos chosen on the whim of the FA and they were all Russian films! No english subtitles. So for non-Russians, the "entertainment" was still useless.


User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 12, posted (8 years 7 months 1 week 13 hours ago) and read 5434 times:

Great pictures; thanks. I hardly use the entertainment anyway.

User currently offlineJetset25j From New Zealand, joined Feb 2006, 156 posts, RR: 1
Reply 13, posted (8 years 7 months 1 week 13 hours ago) and read 5432 times:

Great report, any trip report on SU is of a big interest to me, especially with photos.  Smile


Air New Zealand-Airline of the world's greatest travellers.
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 14, posted (8 years 7 months 1 week 10 hours ago) and read 5311 times:

Desiguy, how much did the ticket cost (just curious, SU has some great biz fares).
Also, hope you get the flat beds. Their flat beds are like LHs, but a lot better than the ones on this plane. I was under the impression all of their 767s were flat, but apparently I was wrong.
-Mr. X



What now?
User currently offlineJAGflyer From Canada, joined Aug 2004, 3569 posts, RR: 4
Reply 15, posted (8 years 7 months 1 week 10 hours ago) and read 5295 times:

Nice report and great pics. It's rare to see a YYZ report let alone an Aeroflot trip rep with pics. I always noticed lots of Indian pax near the Aeroflot lines. I understand why they had a curry meal but did they have a more European or Western choice?


Support the beer and soda can industry, recycle old airplanes!
User currently offlineDesiguy2447 From United States of America, joined May 2005, 96 posts, RR: 0
Reply 16, posted (8 years 7 months 1 week 9 hours ago) and read 5249 times:

The 767's have the 170 degree angle flat beds there is a photo on Aeroflot's website showing the new business class seat. As for the ticket I know you can get it around $2750 to $3000 possibly even less, that is from IAD to DEL round trip on Aeroflot..

I ended up taking a Delta reward ticket in the end, but if Aeroflot turns to be good I'll probably buy Business class tickets for future travel to India since Aeroflot is the cheapest for Business class.


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 17, posted (8 years 7 months 1 week 8 hours ago) and read 5239 times:

Very nice report, and the service and food looks really interesting. Thanks for sharing your SU flight with us.

I thought it was really interesting that they served Indian dinner and Chinese breakfast (chow mien)on a Russian carrier on a flight from Canada to Moscow. Were there a large number of Indian or Chinese passengers on the flight? Some airlines cater ethnic food according to the profile of their passengers on some routes.

Quoting CA228 (Thread starter):
this aircraft looks like it was second-hand from a chinese carrier, since it has chinese characters as labels in the washrooms. Russian and english labels also mark the toilet, along with no smoking signs.

The cabin does indeed look pretty familiar. The seat covers look suspiciously EVA AIR (BR) . I suppose SU did not bother to change the seat covers when they lease/bought the aircraft from EVA.



There's always a better way to fly...
User currently offlineCA228 From Canada, joined Mar 2005, 92 posts, RR: 0
Reply 18, posted (8 years 7 months 1 week 7 hours ago) and read 5202 times:

Quoting SQ772 (Reply 17):

Normally there are quite a few Indian pax on SU because they offer cheap fares to India (although there is a very, very long connection time in Moscow). But I noticed that the catering truck that serviced SU was the Cathay Pacific catering company, so that's why I suspected the food was more "Asian" nature.


User currently offlineFlyingchoirboy From United States of America, joined Oct 2003, 282 posts, RR: 5
Reply 19, posted (8 years 7 months 6 days 10 hours ago) and read 4898 times:
Support Airliners.net - become a First Class Member!

nice trip report! i've always been curious to find out what the interior of SU 763s looked like. now i know!

-Scott



Flyingchoirboy: He sings, he flies, and sometimes he does both at the same time.
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 20, posted (8 years 7 months 6 days 9 hours ago) and read 4872 times:

Desiguy, that 767 didn't look like it had flat beds  Smile.
I guess it's not fleetwide yet.
-Mr. X



What now?
User currently offlineDesiguy2447 From United States of America, joined May 2005, 96 posts, RR: 0
Reply 21, posted (8 years 7 months 6 days 9 hours ago) and read 4856 times:

We have shorten your flight time for long distances having set up modern comfortable bed-transformable seats on board of Boeing 767 aircraft.
(Taken from the Aeroflot website).

Hopefully from IAD (Washington Dulles the 767 has the modern comfortable bed-transformable seats on board as to what the website says).

I'll find out in a month.


User currently offlineCa2ohHP From United States of America, joined Sep 2005, 955 posts, RR: 1
Reply 22, posted (8 years 7 months 5 days 19 hours ago) and read 4696 times:

Quoting RoseFlyer (Reply 9):
When I flew Aeroflot from IST-SVO on a Tu154 last week (look for the trip report coming soon!) they did not distribute immigration cards. This turned out to be very bad since they are only in Russian. I didn't find out that I needed another immigration card until I got to the counter at immigration and got yelled at for not having one. I then had to go get one and then find some person to help me translate. It was a horrible experience that took over an hour. SVO had the slowest moving immigration lines I have ever seen in my life. They took forever to process each person regardless of citizenship.

Yeah I totally agree. From my limited experience flying to Moscow, Domodedovo (DME) airport is 1,000% better than SVO. I think the immigration people get crabby working at SVO-2 because it's such a depressing terminal.


User currently offlineCheco77 From Peru, joined Oct 2004, 1345 posts, RR: 8
Reply 23, posted (8 years 7 months 5 days 12 hours ago) and read 4566 times:

I cannot believe SU is not offering any enterntainment. Terrible. Horrible. I hope that SkyTeam will change that.
The seats looks horrible. They should refurbish those planes ASAP!!!!
Adam



Czech Boeing lover living in Lima
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