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Back To "Mainline" LGA-FLL On DL (kinda Song)  
User currently offlineFLAIRPORT From , joined Dec 1969, posts, RR:
Posted (8 years 2 months 1 week 6 days 21 hours ago) and read 4258 times:

All right...back from year 1 of college...W00T!

Now thats out of the way onto my report!
We left our hotel in Connecticut at 9am and spent the day in NY with the grandparents. Then at 3:30 it was off to LGA. We pulled up curbside and the airport was QUIET! Now, this being a Saturday and the day before Mothers Day I expected a little lull, but the airport was the quietest I had ever seen LGA.
We checked in curbside and waited while my dad returned the rent-a-car. We then proceeded through security. I thoght having 2 reservations, one being one-way, would cause a red flag, but it didn't and we were on our way. Now, you all know how I feel that airport security is overdone...not at LGA. This is because pre 9/11 they had many of the measures already in place, including ticketed pax only...so LGA is one of the few exceptions to my rants about security. Also, at the DL terminal, I reccomend the checkpoint on the right hand side...no line at all, albeit only a short line at the main checkpoint due to lack of crowds.
The airport has been changed and it looks great. There is a huge bookstore, a Chillis, BK, Sbarro, and Starbucks...yum! We headed off to gate 3 where the SLC flight was boarding...even thought it is 1X weekly, they can't fill a 757 to SLC...suprisingly I think. I headed over to gate 2 to watch the DFW E170 leave...beautiful plane. This was at 4:00pm, and it was the last flight out of gate 2...also, many gates were empty until the 7:00 bank...why the under-usage by DL? I know of many airlines that would love to use that gate! Then it was over to gate 1 to spot the ATL flight...again, dead...maybe 50-60% full at best. Same went for the 5:00 ATL flight...and the 7:00 ATL flight! The comair gates even ere empty...5 40-50 seaters and at best a TOTAL of 40-50 people waiting! It was the emptiest I have seen these planes. Even the NWA gates (while fuller) were empty. And on that topic, when you leave the DL section and head to NW, its depressing. The podiums haven't been redone since what seems like 1960 and the arrivals/departures screen for NW also seems that old! We hung out and watched the SLC flight board. a PAX was waiting for his family at secuirty....he was afraid they would not make it. the agent could not find anything to SLC, but went out of his way to find something to DEN as a last resort. He also headed to security to get them through. A+ for customer service there! They did make the flight with seconds to spare!
We then sat down and waited...the MCO gate started to fill up, but still no where near 100% full...the DFW gate didn't even appear to be filling up.
Finally, our plane arrved from MCO early...a familiar plane! N610DL! Pink Snot!

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Photo © Michael Carter


if you remember, I flew this aircraft in Thanksgiving.

Boarding commenced at about 6:30pm...group 1, then a second later 2, aother second and 3, another second and 4, another second roup 5, another second group 6....finally, people started boarding...thats how empty the fight was! We boarded in group 7 and sat in row 5 (ABC) for:
FLYING:
DL1489
LGA-FLL
SCH DEP: 6:59pm
GATE 3
ACTUALS:
PUSH: 6:44pm
EARLY/LATE: 15 mins EARLY
TAKEOFF: 7:00pm
The plane appeared pretty empty..I would say 40-50% full and leaning more towards the lower end. I left my parents and headed to row 7 which was empty. I had all 3 seats to myself which was awesome...and my parents had a middle seat open so all was well. Pretty much every row had 1 or 2 people in it and many rows in the back were empty. No wonder there was nobody in groups 3-6!
We taxied and were #1 for takeoff...how about that at LGA and departing 15 mins early from the gate....how lucky we were! Safety video played on the IFE screes (took 3 years for them to figure out how to do that!?!?). It really brought back the memories of the days when I used to fly FLL-ATL-FLL...the last time I was on a non song DL was ATL-FLL back in '03. It was old school, just updated with the new uniforms and a male voice over the old female. Captain was really nice but not detailed and, unlike song, the FAs did not introduce themselves by name, a touch I enjoyed. The new unifoms in all look stunning and you can tell that employee moral is up as the entire NON SONG crew was nice and had genuine smiles on.
One of the things I love about empty planes is the fact that the FAs are not as stressed and thus nicer. Add to that that most people on Saturday nights tend to be more "Seasoned veterans" and you have one low stress crew! despite a few bumps, the flight was relativly smooth as well.
Our meal was a non-song treat...OJ and a bag of chips. AFter the crew came through the cabin, the FA came by and gave out refills due to the light load...better IMHO than a full can. Also, during a trash pass, I asked the FA for some cookies, and she gave me biscoffs...not the Newmans Own, but good nonetheless...we had a quick chat about song meals and she told me that she had never flown song.  Sad
In lieu of watching TV, I decided that I'd take advantage of the extra space and make a playlist and watch time go by and lay down a little. The sun was too bright, so I spent most of the flight with the shades down. The man in 6C came to row 8 behind me to rest, so I moved my seat to upright for him. It was funny to see, the entire cabin was laying down on sets of 3 seats...thats how wide open it was...I'd say it was the 3rd emptiest flight I had been on.
I kept the inflight map on and the music playing and then we approached Melbourne and I opened the window shades. we made the basic 9L approach and we got to see a lit up FLL area...it is so beautiful to see from above at night!
ARRIVAL:
SCH ARR: 10:01pm
touch down: 9:24pm
AT GATE #D9: 9:26pm
TIME EARLY/LATE: 40 MINS EARLY!!!
TOTAL TIME IN FLIGHT (push to at gate): 2 hr 44 min!
We touched down and headed to gate D9. The airport was empty. A new touch, the gate agent came on and said CAROUSEL #2! We got off and nobody knew where to go. I headed to carousel #2 and others followed. An announcement came on and said: ATTENTION CUSTOMERS ON DELTA FLIGHT 1489 YOUR BAGS ARE COMING OUT ON CAROUSEL NUMBER 3. Now, do't I feel like an idiot. Mind you, 1489 was the only flight in at this time, and everyone was at coursel #2...could they not of just put the bags on #2!?!?

Anyway, our bags were amung the first off and we headed out!

Overall, a great flight and I regained trust with mainline DL!
LGA airport: 10/10: clean for a change and great when its empty!
LGA Ground staff: 10/10! Supurb handling of the delayed flight and getting our flight out 15 mins early!
airplane: 8/10...didn't feel like song...shouldn't have...it was wierd seeing the DL Safety cards and the DL magazine in it!
flight crew: 10/10...handled a spill supurb, hun in the galley for a while, but they really were not needed in the cabin...did many passes with the trash cart and did 2 drinks! very friendly! Had the spirit of DL!
meal: 3/10...I'm sorry, from song's meals to chips and cookies is unacceptable...2 points for the FA letting me have the cookie though!
seats: 10/10...leather
IFE: 10/10...song's IFE is still the best IMHO
FLL aiport: 10/10...its my home, what can I say
FLL ground staff: 5/10...friendly, but the bag situation could have been handled better
total: 76/80=95% satisfaction...by far the best satisfaction rating in a LONG time...even on song!

All in all, I wish all of my flights are that empty, but the reality is they can't! I'd like to put all of this to test on a busy day, but I'm sure that while it may not be 95% satisfaction, It would definently be high! DL is headed in the right direction, and, given a choice, I would definently fly mainline again!

8 replies: All unread, jump to last
 
User currently offline767747 From United States of America, joined Jan 2005, 1912 posts, RR: 24
Reply 1, posted (8 years 2 months 1 week 6 days 21 hours ago) and read 4234 times:
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Quoting FLAIRPORT (Thread starter):
Then at 3:30 it was off to LGA. We pulled up curbside and the airport was QUIET! Now, this being a Saturday and the day before Mothers Day I expected a little lull, but the airport was the quietest I had ever seen LGA.

Last time I flew out of LGA, it was extremely quiet as well. I flew Northwest and there was absolutely nobody at all nearby the desks; I checked in and was through security in 5 minutes!


User currently offlinePanAm330 From United States of America, joined Mar 2004, 2669 posts, RR: 9
Reply 2, posted (8 years 2 months 1 week 6 days 10 hours ago) and read 4034 times:

Quoting FLAIRPORT (Thread starter):
Overall, a great flight and I regained trust with mainline DL!
LGA airport: 10/10: clean for a change and great when its empty!
LGA Ground staff: 10/10! Supurb handling of the delayed flight and getting our flight out 15 mins early!
airplane: 8/10...didn't feel like song...shouldn't have...it was wierd seeing the DL Safety cards and the DL magazine in it!
flight crew: 10/10...handled a spill supurb, hun in the galley for a while, but they really were not needed in the cabin...did many passes with the trash cart and did 2 drinks! very friendly! Had the spirit of DL!
meal: 3/10...I'm sorry, from song's meals to chips and cookies is unacceptable...2 points for the FA letting me have the cookie though!
seats: 10/10...leather
IFE: 10/10...song's IFE is still the best IMHO
FLL aiport: 10/10...its my home, what can I say
FLL ground staff: 5/10...friendly, but the bag situation could have been handled better
total: 76/80=95% satisfaction...by far the best satisfaction rating in a LONG time...even on song!

You might want to check your math skills, FLAIRPORT. 76/90, not 80.  Wink

Nice report. Every time I read about Song in the TR forum, it makes me wish I had tried them  Sad.


User currently offlineFlairport From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 2 months 1 week 6 days 9 hours ago) and read 4004 times:

Quoting PanAm330 (Reply 2):
You might want to check your math skills, FLAIRPORT. 76/90, not 80.

damn, I knew it was too good to be true! My great 1st year college education showed!  Wink still 84% satisfaction on a mainline major airline is great!

[Edited 2006-05-15 18:22:43]

[Edited 2006-05-15 18:23:22]

User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 4, posted (8 years 2 months 1 week 5 days 23 hours ago) and read 3765 times:

I went on a song config. a/c on the 7th from PBI-LGA (mainline service). It felt rather odd to be on a song plane without getting that upbeat song style service. Their new snacks are good though. As for the F/As not introducing themselves by their name...I don't like that. It's a friendly and convenient touch whenthe pax and f/as are on a first name basis.
I don't think that many (if any) song crews are now flying song config. 757s. Guess they're trying to get everyone adjusted to the new IFE, etc.



We Love To Fly And It Shows.
User currently offlineFlairport From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 2 months 1 week 5 days 12 hours ago) and read 3622 times:

I'm glad someone else feels like I do...It's not that DL is not good without song, it just feels a lot different! And yes, the snacks are good and the crews are still nice.

User currently offlineLGA777 From United States of America, joined Jul 2003, 1146 posts, RR: 19
Reply 6, posted (8 years 2 months 1 week 2 days 12 hours ago) and read 3350 times:

Flairport, if you had been at the DL (or US, or Central) Terminal at LGA just 24 hours later on a Sunday it would have been as different as night and day as far as crowding and number of flights. While most US carriers and airports have reduced flights on Saturday afternoons and evenings as LGA is so much of a buisness airport is even more significant their than some other airports. DL actually operates more flights on Saturday PM than many of their competitors at LGA ! Now I have one question, where the IFE choices almost as good as Song or have the selections been reduced ? Great Report !

Cheers

LGA777


User currently offlineFLAIRPORT From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 2 months 1 week 2 days 11 hours ago) and read 3331 times:

Quoting LGA777 (Reply 6):
Now I have one question, where the IFE choices almost as good as Song or have the selections been reduced ? Great Report !

IFE was exactly the same. I chose to just listen to the music for a change because there was nothing on TV...but the selections were exactly the same and movies and games still cost $$


User currently offlineLGA777 From United States of America, joined Jul 2003, 1146 posts, RR: 19
Reply 8, posted (8 years 2 months 1 week 1 day 21 hours ago) and read 3243 times:

Thanks Flairport, I travel between LGA/JFK and TPA/MCO fairly often so will probably be on one soon !

Cheers

LGA777


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