LGW From , joined Dec 1969, posts, RR: Posted (9 years 8 months 2 days 12 hours ago) and read 3562 times:
Well I am one of those funny creatures who actually likes flying the charters and last week was another charter flight for me, my first with MyTravel.
Route : London Gatwick (LGW) – Monastir (MIR)
Departure Time : 15:30
Aircraft : A320
Registration : G-SUEW
We arrived at Gatwick 3 hours before departure to Tunisia, we normally check in 2 hours before but with a mid-afternoon flight time we went up earlier to check-in have a lunch and then depart.
First I saw of the check-in area was chaos! We were checking in, in a corner of the South Terminal which is very cramped and being next to NWA desks meant it was very busy, two MYT flights were checking-in, Toronto and Monastir; there were two MYT members of staff who were ‘queue managing’ although they chatted non-stop and did nothing to help passengers, MYT passengers had to continually ask the NWA staff about where to go and what queue was for which flights!
Check-in was laboriously slow and when we finally reached the desk we were asked if we would like to sit together Having checked in we headed up for a nice relaxing lunch before heading airside to the gate.
Once at the gate I saw our aircraft, an A320 G-SUEW; I still don’t know whether I think the MYT livery is good-looking or whether it is ugly, we boarded on-time and took our seats, and whilst on the subject of seats I can say categorically that G-SUEW has the most uncomfortable seats of any aircraft I have ever flown on, I wouldn’t sit on such a seat in real life, let-alone 2 and a half hours it was hard as nails all padding had gone and it was like sitting on a wooden crate, all others in our party experienced the same.
We took off 30 minutes late off 26L into a glorious blue sky and headed out to the South Coast of England over Brighton and Hove and across the English Channel. No entertainment on board as the headsets were not sold and the TV/Audio channels were not in use which surprised me a little. Usual drinks/sales came round and MYT are like a door-to-door salesman! Non-stop use of the PA system to tell us EVERYTHING available for sale, all the various benefits, etc etc etc
The meal came shortly after, cottage pie, very tasty although MYT use a system no other airline I have flown on use, they bring round a small box containing salt/pepper, cutlery, napkin, biscuits and cheese, a roll and a small bag, then about 5 minutes late the meal came round, it is an odd system as you have to lay out a little paper table cloth then when finished you put it all in a bag to hand back. First I thought it was an innovative idea but given the size of the space available I found it to be quite annoying and prefer the traditional plastic tray, another criticism I have is no drink was served with the meal, only the tea and coffee service 10 minutes or so after the meal.
The rest of the flight was largely uneventful and smooth with us arriving into Monastir on time.
I won’t review the return flight as obviously it was similar to the outbound but I will just make a few quick points on the inbound flight. We had an all-male cabin crew, a first for me and notsomething I like to see
The meal was again, very nice Sausage and Mash and the seats were better than the outbound sector although still uncomfortable. The TV’s were used this time but £2.50 for each headset!!! And annoyingly there was about 30 minutes of adverts on the TVs including sound throughout the cabin advertising Airtours holidays (come on are you MYT or AIH? Make your mind up!)
So, overall my MYT experience wasn’t good I found their check-in poor, especially the queue management, the seats were uncomfortable, I found the whole way MYT hand out their meals annoying, having no soft drink with the meal was another thing I didn’t like, I found £2.50 for a headset was extortionate, no entertainment on the outbound sector was also disappointing and finally the constant sell, sell, sell got on my nerves too. On a positive note the on-time performance was excellent, as were the meals.
I was disappointed by MYT, many say a charter is a charter and that they are all the same but having flown on many charter carriers I can say (in my view) there is a difference between them, also I had read quite a few positive reviews of MYT online and so my experience was surprising, perhaps I was unlucky or maybe MYT just aren’t for me, I don’t know but I wont be flying MyTravel again, not to say they are a bad airline but they are simply not an airline for me.
Hope I didn't bore you with my report or came across as a grumpy old man but this was my experience of MYT, others may be different
£2.50 seems to be the going rate on charter airlines for headsets. First Choice charge £2.50 and Thomas Cook charge £2.75. Do Monarch still operate the system where you pay to rent your headsets?
Quoting LGW (Thread starter): having no soft drink with the meal was another thing I didn’t like
I have never been on a charter flight where the drinks trolley is brought out with the meals as this service is normally offered after take-off. I would have thought it would be impractical to do this as people would have to be delving into their pockets for money etc whilst their meals are in front of them.
Quoting LGW (Thread starter): We had an all-male cabin crew, a first for me and notsomething I like to see
That would suck big style I agree!
To be honest the last time I was on an MYT A320/A321 was in 1995 and 2001 respectively, so I can't really comment on the state of the aircraft. However, if they are anything like the B757 and DC10 of theirs I flew in 2004 then I understand you completely. The upgrade will be much welcomed alas my said aircraft are now scrapped!
I've never heard of this process of handing out the meals though? In 2004 it was a bog standard tray, with sausage and mash on one flight if I remember correctly! The long haul service on the A332 is much better I can say. The state of the aircraft isn't that bad either.
The B763's I wouldn't be too keen on though. I was onboard G-SJMC during a hangar visit at work one day and it had just come back from hadj lease. Coar what a mess that thing was! The smell in the rear galley I should mention too, not nice!
Do they still play classical boarding music? They did in 2004, I found it pretty amusing!
Quoting ThomasCook (Reply 3): I have never been on a charter flight where the drinks trolley is brought out with the meals as this service is normally offered after take-off. I would have thought it would be impractical to do this as people would have to be delving into their pockets for money etc whilst their meals are in front of them
The drinks cart doesn't come with the meal on airlines I know but other airlines I have flown on give a small water with each meal and I feel that it is a nice addition to the meal.
Quoting Myt332 (Reply 4): I've never heard of this process of handing out the meals though?
Nor had I before my flight but it really wasn't something I appreciated, easier for the crew mind you.
Quoting ThomasCook (Reply 3): £2.50 seems to be the going rate on charter airlines for headsets. First Choice charge £2.50 and Thomas Cook charge £2.75. Do Monarch still operate the system where you pay to rent your headsets?
When I flew Monarch in 2004 and 2005 I paid £1 for each headset
ThomasCook From United Kingdom, joined Aug 2004, 808 posts, RR: 7
Reply 7, posted (9 years 8 months 2 days 2 hours ago) and read 3218 times:
Quoting LGW (Reply 5): The drinks cart doesn't come with the meal on airlines I know but other airlines I have flown on give a small water with each meal and I feel that it is a nice addition to the meal.
Some airlines including MyTravel generally give a cup of water out with the breakfast meals but I have never known this with a lunch or diner menu.
Quoting Myt332 (Reply 4): I've never heard of this process of handing out the meals though?
You are given a small rubbish bag with the meal so that when it is finished, you can roll your matt up and all the trays etc so that you can put your table up rather then waiting for the crew to collect everything before being able to do this. I think this is also part of the recycling initiative MyTravel have whereby all rubbish from flights is kept until the return to base and then recycled.
Quoting Myt332 (Reply 4): Do they still play classical boarding music? They did in 2004, I found it pretty amusing!
When I flew with them in April, they played Oleta Adams, Lighthouse Family and others…
When I flew MAN - ACE on A300 a while ago on the Inbound flight we had the exact same meal set out and the process with handing it all back in a plastic bag as 'LGW' described. Do MYT and MON both have the same Ground Catering company?
With Monarch Headsets are Free on Scheduled and ï¿½2.50 to Rent on Charter.
Great Trip Report BTW
An Engineer made a bet that a 747 Gear wouldn't retract in a Hangar. He lost the bet.
Myt332 From Australia, joined Sep 2003, 9119 posts, RR: 67
Reply 11, posted (9 years 8 months 1 day 13 hours ago) and read 3056 times:
Quoting Delta732FF (Reply 6): A little confused when you say charter. Do people all put money in together, or is it though a travel agency?
A charter airline is one that operates charter flights, that is flights that take place outside normal schedules, by a hiring arrangement with a particular customer.
In the context of mass tourism, charter flights have acquired the more specific meaning of a flight whose sole function is to transport holidaymakers to tourist destinations. Such charter flights are contrasted with scheduled flights, but they do in fact operate to regular, published schedules. However, tickets are not sold directly by the charter airline to the passengers, but by holiday companies who have chartered the flight (sometimes in a consortium with other companies).
Although charter airlines typically carry passengers who have booked individually or as small groups to beach resorts, historic towns, or cities where a cruise ship is awaiting them, sometimes an aircraft will be chartered by a single group such as members of a company, a sports team, or the military.
Many charter flights are sold as part of a package holiday in which the price paid includes flights, accommodation and other services. At one time this was a legal requirement (or one enforced by the airlines' cartel), but this is no longer the case, and so-called "flight-only packages" can be bought by those who merely want to travel to the destination. Such packages are frequently cheaper than regular schedule airline fares. Furthermore charter airlines frequently operate on routes, or to airports, where there is no scheduled service. Much of the traffic through small and medium sized airports in the United Kingdom consists of charter flights, and the survival of these airports often depends on the airline landing fees they get from the charter companies.
LGW From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 8 months 1 day 13 hours ago) and read 3050 times:
Quoting TS-IOR (Reply 8): How did you find Monastir airport ? Have you take photos ?
Nice little airport, having to hand in the entry cards etc took quite a while though. I took a few photos whilst airside, a couple of Tuns Air and Nouvelair as well as Travel Service and MyTravel, I will post the pictures here soon.
Quoting TS-IOR (Reply 10): What if you manage to fly back to LGW with Nouvelair ?
I will definately be back to Tunisia, I really enjoyed it. Unfortunately my airline of choice, Monarch do not fly into MIR so I may look at flying on Nouvelair, or different UK charter.
Off topic a bit but TS-IOR, do you know anything about Djerba and whether it would be a nice holiday destination?
TS-IOR From Tunisia, joined Oct 2001, 3726 posts, RR: 5
Reply 13, posted (9 years 8 months 1 day 11 hours ago) and read 3010 times:
Monarch was a key UK airline @ MIR. If you are still in Tunisia, and if you have enough time, take a UG flight to DJE or go to Sousse and take a coach or a train to the island. It is worth visiting, like all Tunisia. You can contact me anyway
NG737PSR From United Kingdom, joined Feb 2001, 305 posts, RR: 0
Reply 17, posted (9 years 8 months 16 hours ago) and read 2859 times:
XLA also use the same rollmat style meal service as illustrated on flights up to 6hrs - seems very popular with the customer as they don't have to sit encumbered by a tray if they want to get up after a meal service. Also popular with the cabin crew collecting it all in as there is very little bending/stretching involved and it is much quicker to clear away. Tea/coffee/juice is usually offered on drinks carts so that the customer can buy a second soft drink, beer, wine, spirit during the meal. A full tray service is offered on long-haul.
LGW From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 8 months 12 hours ago) and read 2819 times:
Quoting NG737PSR (Reply 17): XLA also use the same rollmat style meal service as illustrated on flights up to 6hrs - seems very popular with the customer as they don't have to sit encumbered by a tray if they want to get up after a meal service. Also popular with the cabin crew collecting it all in as there is very little bending/stretching involved and it is much quicker to clear away. Tea/coffee/juice is usually offered on drinks carts so that the customer can buy a second soft drink, beer, wine, spirit during the meal. A full tray service is offered on long-haul.
Instead of having to sit with a tray in front of me I had to sit with a bag full of rubbish so in my view it makes no odds, although I do see your point, just playing devils advocate!
I fully appreciate the drinks service is serperate just that when I fly MON (not ZB) I always get a small water with my meal which is something I appreciate, not a big deal but just personal preference