OzGlobal From France, joined Nov 2004, 2723 posts, RR: 4 Posted (8 years 3 months 1 week 2 days 3 hours ago) and read 3917 times:
Just finishing up business in HKG and heading for NRT on CX. Regional flights are only J and Y, but Emerald OW status provides invitation to F lounge at 'The Wing'. Mid afternoon flight, so just had a full lunch in the F dinning room:
- minimalist chinese architecture, cathedral ceiling terminal, views of the surrounding mountains and the sea; inside the dinning room, quiet, subdued ambiance, attentive CX premium service, fine wines, magnificent Asian and Western buffet and a silent stream flowing by my table over a bed of river pebbles.
- have another hour and a half before flight, so was offered to use one of the Cabanas in the "The Haven": a spa complex with cavenous individual spa rooms: wrap-around showers, huge, deep granite baths, futton and terrace with banana lounge over the countinuation of the stream flowing through the library and dinning room
- Library: has the abience of a boutique hotel in either Bejing or London or somewhere between the two: same stream, same silent refinement
In short: THIS is an airline lounge. May all others be judged by it!!!
Not the first time I've been here, but a continual reminder of how good customer service can be....
Other airlines PLEASE take note.
When all's said and done, there'll be more said than done.
Zrs70 From United States of America, joined Dec 2000, 3181 posts, RR: 9
Reply 1, posted (8 years 3 months 1 week 1 day 19 hours ago) and read 3705 times:
Once upon a time, US airlines charged reasonable fares that could justify upkeep of dignified lounges. (In the late 70's, I was happy if I could find BOS-ORD r/t for less than $300. Now, almost 30 years later, the fare are usually much less than $300).
But with airfares so low today, people STILL complaining that they are high. So the airlines must let old perks die. Meals. Customer service. Lounges.....