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AA Doesnt Fail To Disappoint (Long, Pics, Video)  
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Posted (7 years 8 months 2 weeks 6 days 20 hours ago) and read 6900 times:

BDL-SJU Flight 1675

Aircraft Airbus A300
Load: 90-100%
Scheduled Departure Time: 6:55am
Actual Departure Time: 7:10am

A note about this trip report: As some of you may be aware, I do not care for American Airlines due to a past bad experience. This said, I went on these flights with an open and unbiased mind to the best of my abilities. This being said, I hope you enjoy my trip report.


The morning started off very early. I woke up around 3:30am after spending the night in the a.net chat room until about 1am vowing to stay up the entire night. Needless to say, I did not make it. Once awake we packed my car for the trip to pick up my grandparents at their house and to load the bags into their car for the half hour drive to BDL.

Upon arrival at BDL I saw that the morning rush was in full swing as our shuttle pulled us up to Terminal B. When we walked up to the AA “Caribbean” counter, the only word that can describe it comes to mind. “Hen House”. There were over 200 passengers attempting to get checked in for international flights with two check in agents and only ONE csa spoke Spanish! We arrived at check in at 5:30 am. When we were finally checked in, at 6:40am we needed to make arrangements for a wheelchair for the rest of our segments and for our arrival in AUA, we were informed that there were none available inside BDL and SJU may not have one either. As we began to check in the very helpful, thou flustered agent told us that only two of our 6 checked bags might make it to AUA as TSA was closing the screening station. But due to the huge queue to check in the CSA was able to convince the TSA agent to allow ALL of our bags. But she said they may or may not make it to AUA. Fair enough, I thought, as she did the best she could and she made the whole process as painless as she could. After finishing up she told us we were the last ones that were being checked in for this SJU flight even thou there were about 30-40 more behind us bound for SJU. I wished her luck as she was going to need it to accommodate those pax.

After finally leaving check in we heard that boarding had already begun for our flight and we had not even cleared security. Luckily the lines were rather short for BDL standards and we got thru in about 5 minutes. As the rest of my party was getting their belongings together at the checkpoint I head the final call for our flight. At this I sprinted down to the desk to tell the agents we had 4 more coming and that we were caught at check in. But she informed me the supervisor had radioed ahead and we were all set.

Upon getting aboard I discovered why so many loathe AA’s Airbuses. I spotted duck tape holding a Pax service unit together and a very bad smell coming from the cabin, and since there was no meal on this flight I concluded it was from the Lav’s. Needless to say, I waited until I got to SJU. Getting to my seat was rather quick as we were the last to board.

The Preflights were quick and we were pushed back as the F/A’s took their seats and made their final checks. The takeoff was awesome and we were airborne very quick. After reaching cruise after what seemed really quick, the crew brought around the beverage service. I took a Dr. Pepper, and got the whole can. ?. Then the overhead monitors dropped and Failure to Launch came on. YAWN, watched it the week before. After the movie there was only about an hour to go before SJU. The crew came around one more time for drinks and I took another Dr. Pepper, but only got the glass this time. But shortly after we began our decent into SJU where it got very choppy. After about 5minutes it stopped and the gear came down. And about 5 mins after that we touched down in SJU. After a quick taxi to B7 we deplaned and found that the wheelchair we needed did not arrive. So my mother went to the desk and asked where it was as the person needing it cant walk far. The agents response “No reservation, no chair. Too bad, its not a long walk”. Hearing this First Class f/a and the Purser came over and tried to assist. They got on the phone to try and wrangle one for us. But they could not as they were all booked. We thanked them for their effort and began to slowly make our way over to B19 for our flight to AUA. We waited for about an hour or so and then we were pre boarded with my grandparents in seats 33 D/E/F and 34 E/F.


AUA-SJU Flight

Aircraft: B757-200
Load: 90-100%
Scheduled Departure:
Actual Departure:
Actual Arrival


This flight again was really booked. Luckily we preboarded. The crew was a DCA based crew and they were as helpful as the SJU crew of earlier in the morning.

Taxi was rather long considering we were very close to the runway as we got caught at the end of a long queue we were 5th to take off behind a US A320 and an AA 757 and A300 and an American Eagle ATR. SJU was really cool for all the unique traffic that was there. Cape Air Cessna’s and Caribbean Sun Dash 8’s plus a Jet Blue A320, a plane I had never seen up close before  blush !

Here is a video of our take off. Sorry it’s sideways; I forgot to change it in my cam. If anyone knows how to fix it, let me know!



Once we were airborne the crew came around with beverages and a bag of pretzels. This surprised me as we only got beverages on the BDL-SJU flight and that was over three hours and this flight was just over an hour. So it was a pleasant surprise. While this was going on, the overheads came on and CBS TV came on and showed 60 minutes and Two and a Half Men. Soon after the captain came on announcing our decent into AUA. It got a bit choppy again as we made a turn around the island over what I believe was San Nicholas. After this we were second inline for landing behind a DC-9. Here are a couple videos of the approach and landing






Here are some pictures from Aruba:

Full car


Look Mom! Im a luggage rack!
http://img.photobucket.com/albums/v612/Justin82287/Aruba%2006/DSCF0709.jpg

Our Jeep


My Home for the week


And the pool and bar ?



Part two. The ride home from HELL!

This is where the fun begins and I once again see the AA I know and hate.

So we get to the airport at 11 am for a 3 departure. Upon arriving I take my grandparents over to checking and so we can get a wheelchair. There the very helpful agent begins to check their bags. So I leave and get inline to check in for my AUA-SJU-BDL flight. The line moved rather quick and we got to the desk. The agent then began to check us in. After a couple on minutes, she told us that there was a problem and SJU-BDL was up to 6hrs delayed as it went tech… Surprise surprise.

So she then told us she could put us on a Delta flight to Atlanta with no guarantee of getting to BDL tonight. We told her no as I had to work Monday and needed Sunday to wind down. She then told us we could go on USAir to CLT then on to BDL. So we said ok and she began to move us to US. Then I realized my grandparents were still booked for AA so I got the agent that was helping them to put them onto the US flight. She did. But said we would not be sitting together. Fine. Just get me home! Lol.

So she then booked us all onto the US flights and gave us boarding cards and set up wheelchairs all the way home. Everything seemed to be going ok. So we were now inline to check in with US. This took about an hour and we proceeded thru customs and the gate area.


US674 AUA-CLT
Aircraft-A319
N715UW
Load 80%

I got the first coach row with the bulkhead. Nice legroom. Flight was uneventful and got a snack. As well as beverages.



Landing was a bit bumpy and we taxied quickly where I saw the PSA, Allegheny and Piedmont logo jets. Sorry no pics. I was to amazed with the beauty of the planes.

So we got off and went to the desk to get our wheelchair. We went to the rep and said that AA didn’t put it in even thou the agent in AUA assured us it was. But the CLT agent just radioed for the cart to come get us. It quickly came and took us to gate C6.

Us Air flight 388
Boeing 737-400
N522AU

At this point I think im home free. WRONG. As we board, we were pulled aside and told we are standby, not normally booked and she said it was about a 95% load so we had to wait. At this point I told the gate agent that we were confirmed on the flight by AA. But she told us we weren’t so we waited, and waited. So we were finally put on And we made it home.

Arrival at BDL was quick and quiet at 10 at night. I went down to baggage claim to begin to get our bags. Which never came. After 20 minutes one bag came with a CLT-BDL tag AND a AUA-SJU-BDL tag… The rest of our bags were sent by AA to SJU and not BDL on US…. Fed up I proceed to the AA baggage office where she tells me my complaint was not with AA but US. I told her no and that it was their fault that my bags are in SJU right now and not in Hartford. So I ended up filing a claim at US and my bags have since arrived, with SJU and CLT tags still attached.

After this ive again decided not to fly AA anymore, even if the competitor is more or the flights aren’t as timely.


Thanks for reading, I hope this was an eye opener.


Doors open, right hand side, next stop is Springfield.
31 replies: All unread, showing first 25:
 
User currently offlineLucky42 From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 8 months 2 weeks 6 days 20 hours ago) and read 6890 times:

good for you make sure you include NW because they suck too

User currently offlineUsAirways16bwi From United States of America, joined May 2004, 1004 posts, RR: 4
Reply 2, posted (7 years 8 months 2 weeks 6 days 19 hours ago) and read 6816 times:

Quoting Cadet57 (Thread starter):
I woke up around 3:30am after spending the night in the a.net chat room until about 1am vowing to stay up the entire night. Needless to say, I did not make it.

lol i remember...i was there that night.

nice report, and cool vids and pics. sorry AA was so crappy, ive never flown them but ive heard alot of stories about them, good and bad. At least your flight on US went ok.  Smile


User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 3, posted (7 years 8 months 2 weeks 6 days 12 hours ago) and read 6553 times:

I've come to the conclusion that each airline has it's own gremlins which prey on specific passengers. I've worked at three airlines now, and at each have met people that have extreme feelings one way or the other regarding their experiences with the carrier that employed me.

For instance, I have two very good friends, one of which flies on my employer at least 7+ times a year. She RAVES about us. Flights are always on time or early, consistently friendly service, comp upgrades that come out of nowhere, and baggage always first to the carousel. On the other end of the spectrum, I have a friend who won't even stay in the room if I mention my employer. She's flown on us three times... each time worse than the previous time. An experience she had at Chicago still makes her so angry that she comes close to tears. To add insult to injury, she's still waiting on a settlement regarding a damaged bag.

I'm afraid my friend, there is a gremlin at AA that has your name. Probably best to give them a wide berth for a while  Wink


User currently offlineCO7e7 From United States of America, joined Dec 2004, 2848 posts, RR: 2
Reply 4, posted (7 years 8 months 2 weeks 6 days 12 hours ago) and read 6463 times:

Good Report Cadet57....
Your hotel looks really nice!!!

here's my question If you don't mind me asking: Why did you fly AA, if you had bad experience with them? Did you have other options? Was AA's price the lowest? I'm just curious... i've never flown an US carrier except CO even though i sometimes have to pay extra, but they never disaapoint me.


-Zaki


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 5, posted (7 years 8 months 2 weeks 6 days 11 hours ago) and read 6448 times:

Quoting CO7e7 (Reply 4):
Why did you fly AA

Becuase my grandparetns booked the ticktes and they have flown AA to aruba for 20 years. Like I told others, I had a choice, Id be on US.



Doors open, right hand side, next stop is Springfield.
User currently offlineEric777 From United States of America, joined Aug 2004, 199 posts, RR: 0
Reply 6, posted (7 years 8 months 2 weeks 6 days 11 hours ago) and read 6420 times:

Very good report. I agree with the above poster in saying that certain people have the worst luck with certain airlines. I've been flying AA for over 15 years and have never experineced anything that will make me write them off. As a matter of fact, I'll be taking AA to SJU from BDL in November on a 757.
-Eric


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 7, posted (7 years 8 months 2 weeks 6 days 10 hours ago) and read 6332 times:

Quoting Eric777 (Reply 6):
As a matter of fact, I'll be taking AA to SJU from BDL in November on a 757.

Good you dont get to expect the Crapbus 300....



Doors open, right hand side, next stop is Springfield.
User currently offlineVenezuela747 From United States of America, joined Jan 2004, 1419 posts, RR: 5
Reply 8, posted (7 years 8 months 2 weeks 6 days 10 hours ago) and read 6282 times:

Quoting Cadet57 (Thread starter):
And the pool and bar ?

In the Hyatt, they have one there



ROLL TIDE!!!
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 9, posted (7 years 8 months 2 weeks 6 days 10 hours ago) and read 6282 times:

Quoting Venezuela747 (Reply 8):
In the Hyatt, they have one there

I know. That is our pool and bar. IDK why theres a question mark there...



Doors open, right hand side, next stop is Springfield.
User currently offlineJBLUA320 From United States of America, joined May 2002, 3175 posts, RR: 19
Reply 10, posted (7 years 8 months 2 weeks 6 days 9 hours ago) and read 6266 times:
Support Airliners.net - become a First Class Member!

I'm glad to hear US came through for you and got you home. I've always been a fan of US. Nice report.. I feel the same way you do about AA-- I've had too many problems with them in the past. It's not so much the problem that isolates AA from other airlines to me, but more the way they handle it.

JBLU


User currently offline767747 From United States of America, joined Jan 2005, 1882 posts, RR: 25
Reply 11, posted (7 years 8 months 2 weeks 6 days 9 hours ago) and read 6266 times:
Support Airliners.net - become a First Class Member!

Good report. That's too bad about your flights on AA.

User currently offlineUsair320 From United States of America, joined Nov 2003, 991 posts, RR: 2
Reply 12, posted (7 years 8 months 2 weeks 3 days 4 hours ago) and read 5413 times:

Give AA a chance I am frequent traveler with them. I do travel through the DFW base. My only expierience is a 3HR deley at ORD due to MX but AA is not at fault for that. And we got free liquor on that flight.

User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 13, posted (7 years 8 months 2 weeks 3 days 2 hours ago) and read 5304 times:

well, i am not a big fan of AA myself. but after all, give them a brake.
what i don't understand is how could you refuse taking the DL flight via ATL?
I am sure they would have brought you home the very same evening with a whole different flight expirieence.

regards: DALelite



They loved to fly and it showed..
User currently offlineRSW Sergio E From United States of America, joined May 2002, 18 posts, RR: 0
Reply 14, posted (7 years 8 months 2 weeks 3 days ago) and read 5239 times:
Support Airliners.net - become a First Class Member!

I'm sorry to say I would have to agree with you. AA has managed to leave my bags behind in 3 out of the 4 times I have flown them. One trip in particular a whole baggage transfer cart was left in MIA, they never moved them onto the aircraft.

The last time, they just forgot to unload my bag and it ended up flying back down to MIA.

After that if I fly them I only do carry on, if I fly them at all.


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 15, posted (7 years 8 months 2 weeks 2 days 22 hours ago) and read 5180 times:

Quoting DALelite (Reply 13):
what i don't understand is how could you refuse taking the DL flight via ATL?

Because she told us we would have to overnight in ATL and try and get a flight in the morning...

Quoting DALelite (Reply 13):
I am sure they would have brought you home the very same evening with a whole different flight expirieence.

Not the same day...

Quoting DALelite (Reply 13):
but after all, give them a brake.

Why? They lost my bags. Diddnt provide us with wheelchairs. They screwed us royally. Why should I cut them a break. Like I said. This is the second time this happened. Flying them this time was cutting them a break after vowing never to again. And this time is permanent.



Doors open, right hand side, next stop is Springfield.
User currently offlineLobster From Germany, joined Oct 2008, 49 posts, RR: 0
Reply 16, posted (7 years 8 months 2 weeks 2 days 18 hours ago) and read 5095 times:

Quoting Lucky42 (Reply 1):
good for you make sure you include NW because they suck too

Just because you went on strike and lost your job?? Hmm, no I'll keep flying NW as I think they provide a good bang for my buck.


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 17, posted (7 years 8 months 2 weeks 2 days 2 hours ago) and read 4916 times:

Quoting Cadet57 (Reply 15):
And this time is permanent

well i understand your frustration with AA. But never say never again...
happy landings: DALelite



They loved to fly and it showed..
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 18, posted (7 years 8 months 2 weeks 2 days 1 hour ago) and read 4882 times:

Quoting DALelite (Reply 17):
But never say never again...

Well unless DL, WN, BA and US go under within a year. I wont be flying AA much soon. Im sticking to DL and US as they are my preferred carriers anyway.



Doors open, right hand side, next stop is Springfield.
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 19, posted (7 years 8 months 2 weeks 2 days ago) and read 4855 times:

Good choice! Go ahead!!!

saludos: DALelite



They loved to fly and it showed..
User currently offlineAAden From United States of America, joined Jan 2006, 834 posts, RR: 0
Reply 20, posted (7 years 8 months 2 weeks 1 day 21 hours ago) and read 4792 times:

good trip report!

where did you stay?

every airline experiences delays though keep in mind that on the way their the service was decent.


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 21, posted (7 years 8 months 2 weeks 1 day 20 hours ago) and read 4758 times:

Quoting AAden (Reply 20):
good trip report!

Thanks

Quoting AAden (Reply 20):
where did you stay?

Paradise Beach Villas

Quoting AAden (Reply 20):
every airline experiences delays

This wasnt delays. This was a service meltdown.

Quoting AAden (Reply 20):
eep in mind that on the way their the service was
decent.

It was. But it unfortuantely doesnt outweight the fact the the wheelchairs and assistance we needed wasnt provdied and the experiance we had trying to get home. Coupled with the fact that we only went home with one out of 5 bags that night.



Doors open, right hand side, next stop is Springfield.
User currently offlineLucky42 From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 8 months 2 weeks 1 day 20 hours ago) and read 4750 times:

Quoting Lobster (Reply 16):
Just because you went on strike and lost your job?? Hmm, no I'll keep flying NW as I think they provide a good bang for my buck.

Well Lobster, I would have lost my job anyway with or without a strike didn't really matter to me..When you go from almost 10000 mx in 2001 down to roughly 800 in 2006 ...17 yrs seniority won't cut it..Of course I could have been a SCAB and went back to work but still only limited to MSP or DTW...UMMMMMMMM No thanks...By the way you are free to fly anybody you want. Being form the Twin Cities it is certainly the most convenient..But even when I worked for them and was able to travel as a Non Rev I really wasn't impressed. But again get the best bang for your buck...It's your buck.


User currently offline777STL From United States of America, joined Dec 2004, 3369 posts, RR: 3
Reply 23, posted (7 years 8 months 2 weeks 1 day 20 hours ago) and read 4732 times:

With all due respect, your opinion has zero credibility. Of course you hated your experience on AA, because you went into your trip convinced you were going to hate AA. Stuff happens, could just as easily have happened on CO, DL, US etc.

I've had my trials and tribulations on AA, that doesn't mean I hate them.



PHX based
User currently offlineChris78cpr From United Kingdom, joined Feb 2004, 2819 posts, RR: 51
Reply 24, posted (7 years 8 months 2 weeks 1 day 17 hours ago) and read 4680 times:

Unlucky with your trip i think.

I fly AA probably 40-60 flights a year and am a Plat card holder, soon to be EXP and personnaly i think that their service is good and they are a pretty good airline.

Obviously they are not on par with CX/SQ/LH etc but for an airline based in the US they are A LOT better than UA/CO/NW/US/DL. I mean a LOT better!

I know where ill continue to put my business.

In fact i've got a flight on Friday with them, LHR-LAX, i look forward to it!

Chris



5D2/7D/1D2(soon to be a 1Dx) 17-40L/24-105L/70-200F2.8L/100-400L/24F1.4LII/50F1.2L/85F1.2LII
25 Cadet57 : Then why bother reading ANY trip report. Just because I said something bad about an airline? You obviously missed this part right here. And if you ev
26 MCOflyer : My parents dont like DL, but love US. I'm a plat member of US and got 19000 miles for signing up. When I travel to ELM, I'll get upgraded and they wo
27 WN230 : Great report, but I'm sorry you had a bad (understatement) experience with AA. Usually, when I fly them domestically, I find them pretty pleasant. No
28 LHR777 : Interesting report. A suggestion - why did you check bags and let them get sent away before you were checked-in? If you learned that there was a probl
29 Cadet57 : My grandparents bags were checked with AA, as they were checked in seperately on another reservation. At another counter, and it wasnt until I checke
30 777STL : That quote doesn't make a whole lot of sense, honestly. How can you dislike something and yet still have an "open and unbiased mind". At least you qu
31 Tootallsd : I'm missing how they screwed you royally. I read a report that sounded OK on the outbound trip. On the return, there was a MX issue. You didn't menti
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