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KL 1928 GVA-AMS. Europe Select (Business) Class  
User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2153 posts, RR: 36
Posted (7 years 8 months 2 weeks 1 day 23 hours ago) and read 5803 times:

KLM Cityhopper. KL 1928. Geneva to Amsterdam.
Saturday July 1 2006
PH-OFK, Fokker 100.
Duration: 1hr15


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On this flight, I had the pleasure of flying with daddy rhaat from Elbonia to Amsterdam (flying on to London later). We checked in early to come and fetch our boredom passes. At this point, we both still had economy class tickets. I asked the foolette for an upgrade to which she replied see at the gate.

To my great displeasure, there was only one KLM Counter, which was labelled as Elite/Business Class. This meant there was soon a flock of fools lining up. Rhaa!

Once this was done, we proceeded up to the KLM lounge, operated by Jet Aviation, their handler in Geneva. The lounge wasn't too big and was quite crowded with people flying on a MEA flight that morning. The food selection wasn't too bad compared to usual KLM lounges, containing Croissants, Muffins, fruits, chips. It also contained a wide variety of alcohol and soft drinks. I made use of the (antique) PC.

Before we knew it it was time to go past security (no-queue) and to the gate.

At the gate I asked the chicken agent for an upgrhaade by showing my Gold Card, to which he replied that he wasn't upgrhaading (even though I had checked and knew his flight was overcooked). About a minute later he waved me back and handed me a new boarding pass for seat 2A. My dad being a non-elite, was left pondering in seat 5F.

Once on board, there was no curtain on the fokkers, instead only the seat covers indicated that a Europe Select existed.

The purser, a Scottish lady, ex-KLM UK, went around handing newspapers and drinks. A couple of Dutch people were shocked in knowing she didn't speak their language, but had to accept it.

Once everybody and their dog was onboard, we taxied to runway 05, taking off in perfect weather conditions.

As the flight was around noon, I was expecting to be served a light meal, unfortunately for everyone a rhaaaaaaa! was soon to be heard as the meal was a joke. What is worse, the drink service came some 5 minutes later, when my meal was already fully in my stomach.

http://i31.photobucket.com/albums/c371/timfeise/airplanepictures/IMG_1888.jpg

The meal wasn't particularly good, and was more what one would expect in Economy class (or should). However, having flown 28 flights this year on KLM (all in Y prior to this) I wasn't surprised by their lack of quality.

The captain soon came on to let us know we would be landing on the Kaagbaan (a yayers was heard), he also was an ex-KLM UK pilot, thus spoke as much Dutch as I speak Russian (ie. none).

We got to our parking position in about 3 minutes. We were then bussed from the remote parking area to the non-schengen D gates.

All-in-all I'd rate this flight as 4/10, mainly due to the lack of business class product. Even though I got a op-up, I can understand why people paying for it would be sure to come with a baseball bat the next time they flew with KLM.

Even though the service was usual, there was no attention to detail nor trying to do anything extra. Handing out newspapers, and food seemed to be the only thing they wanted to do. Instead, FA's spent the flight laughing in the front galley.

Regardless, the flight was enjoyable as a whole and provided to see something different than their (quite bad) Y product.

8 replies: All unread, jump to last
 
User currently offlineUTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 51
Reply 1, posted (7 years 8 months 2 weeks 1 day 23 hours ago) and read 5783 times:

Quoting Runway23 (Thread starter):
Even though I got a op-up, I can understand why people paying for it would be sure to come with a baseball bat the next time they flew with KLM.

This is why I always pack one on my intra-EU KL trips.

Quoting Runway23 (Thread starter):
Even though the service was usual, there was no attention to detail nor trying to do anything extra. Handing out newspapers, and food seemed to be the only thing they wanted to do. Instead, FA's spent the flight laughing in the front galley.

That seems to describe my flight last night from SIN to AMS in J. Just wait for the trip report.

UTA  checkeredflag 



Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 8 months 2 weeks 1 day 23 hours ago) and read 5745 times:

Great report, Tim!

I agree with you, the meal is a joke for Biz Class, that is indeed something I would expect in Eco.

Patrick


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 3, posted (7 years 8 months 2 weeks 1 day 22 hours ago) and read 5720 times:

I am speechless!!! what the f*** were they thinking?

regards: DALelite



They loved to fly and it showed..
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 4, posted (7 years 8 months 2 weeks 1 day 22 hours ago) and read 5714 times:
Support Airliners.net - become a First Class Member!

Nice report, thanks.

If thats what they call Business Class I suggest they go back to the drawing board, most unimpressive.

Tks

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 8 months 2 weeks 1 day 20 hours ago) and read 5602 times:

Thanks for a nice report.

May I ask theflying time between GVA and AMS ?

Thanks.


User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 6, posted (7 years 8 months 2 weeks 1 day 12 hours ago) and read 5477 times:

It's indeed very poor....

Quoting Runway23 (Thread starter):
their (quite bad) Y product.



Quoting Runway23 (Thread starter):
having flown 28 flights this year on KLM (all in Y prior to this) I wasn't surprised by their lack of quality.

Is it time to take your business to another airline??

[Edited 2006-08-08 09:11:24]

User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 7, posted (7 years 8 months 2 weeks 1 day 9 hours ago) and read 5407 times:

Quoting Runway23 (Thread starter):
I asked the foolette for an upgrade to which she replied see at the gate.



Quoting Runway23 (Thread starter):
This meant there was soon a flock of fools lining up.



Quoting Runway23 (Thread starter):
At the gate I asked the chicken agent for an upgrhaade by showing my Gold Card, to which he replied that he wasn't upgrhaading (even though I had checked and knew his flight was overcooked).

Thanks for the report. In general (personally) I don't like the style of your sentences as shown here above  Wink but I understand you meaning. Although a little bit more respectful writing was better in this case.

Sad to see KL Cityhopper product is very poor. I am used to better C class meals on the normal KL flights (on the 737's). Then I got served a Chinawear plate with rice and salmon, or shrimps.
Also the language quality of the especially the cabin crew is really bad. When KL is hiring people, they always ask to the Dutch people only to react if they speak fluently Dutch (native), English, German and French nowadays. So why not sending the ex KLM UK staff on a language course?

Anyway, good to see this report. Better take EasyJet next time to GVA again, for less money a 'better product'  Smile



"The whole world steps aside for the man who knows where he is going"
User currently offlineAlphafloor From Chile, joined Jun 2004, 1277 posts, RR: 41
Reply 8, posted (7 years 8 months 2 weeks 1 day 9 hours ago) and read 5380 times:

Interesting report.

Quoting Airbuseric (Reply 7):
Anyway, good to see this report. Better take EasyJet next time to GVA again, for less money a 'better product'

EZS all the way for GVA-AMS !

Quoting Airbuseric (Reply 7):
Thanks for the report. In general (personally) I don't like the style of your sentences as shown here above but I understand you meaning. Although a little bit more respectful writing was better in this case.

I agree with the statement above, more class would be appropriate.



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