COEWRPVG From United States of America, joined Aug 2006, 10 posts, RR: 0 Posted (9 years 2 weeks 3 days 16 hours ago) and read 18066 times:
Greetings to Airliners.net users! This is my first day as a member of this forum, and I hope that you enjoy this trip report of my travels thus far this summer (I have another trip that is routing EWR-SFO, SFO-SEA-ANC, YVR-EWR on CO and AS). After waiting five years to be able to take another longhaul international flight (my last interncontinental flight consisted of LY EWR-TLV-JFK, a unique longhaul experience inherent to flying LY ), this 13 hour trip was a much anticipated endeavor. Futhermore, as a resident of the New York Area, Continental is generally my family's airline of choice for our various domestic trips, and as a result I was excited to gauge their longhaul product on their "flagship" 772ER aircraft, especially on a trip to China (visiting China was always a seemingly unattainable dream of mine). Please note that there is a lack of pictures in the first portion of this report, yet there are a few in teh second part. Anyway, enough personal background information concerning this flight. On to the report:
Aircraft: Boeing 777-200ER
STD: 12:15 pm
ATD: 1:30 pm
STA: 2:00 pm
ATA: 2:15 pm
Seat: 34D (aisle )
Load Factor: 100% in Y
Arriving at Newark Liberty at 9:30 (I was traveling with a student group, which had requested an early arrival at the airport), much of my time was spent attempting to find the international check-in counter. For some reason, every time I would check-in with Continental at Newark in their group check-in lane, the sign at the adjacent counter always read "Check in for Mexico City, San Jose del Cabo, and Acapulco". As a result, I had supposed that all international departures were located on that same level. After about 15 minutes of traveling up and down the escalators (many of the airport personel whom I asked did not know where the non-Mexican international check-in was located, and there were no clear signs), I finally arrived at the correct level.
Checking in with a large student group at Continental's Newark hub is normally inefficient, and this experience was no exception. Don't interpret this incorrectly, Continental is my favorite airline and I enjoy most aspects of their operation. Nonetheless, as it was proved to me when travelling EWR-MCO with over 100 other students in 2005 and then EWR-SAT with only about 15 other students this past May, the group check-in procedure could be expedited: they make everyone stand in a single line leading to one agent at one computer. After waiting at least an hour for all thirty of us to check in, we were finally directed to head over to the gate (C121).
C121, which is located directly outside of the security line, is one of the newer gate areas in Terminal C, complete with four agents, two seperate departure boards, and ample seating area. Right outside the window was our gorgeous Triple 7, the large engines eagerly anticipating our journey over the North Pole and into Asia. Upon being instructed to verify our Chinese visas with one of the four agents working for our flight, the whole process took about 15 minutes compared to the hour spent with the single agent who checked our bags and distributed our tickets. This succinct and painless process re-introduced me to the Continental Airlines that I respect.
Around 11:45, announcements were made in both English and Mandarin (which I found very secular for an American airline) that boarding is beginning. Eager to board as soon as possible to be able to take some quick pictures of the empty cabin of the 777, I was enraged to hear that the group would wait until the rest of the passengers had boarded to walk down the jetbridge.
After enduring at least twenty minutes of confusion deriving from the language barrier, it seemed as though most of the passengers had boarded and we assumed the process.
Finally reaching the door of the Triple 7 (my much awaited return to a widebody since my last experience upon a double-aisle aircraft, which took place in April 2005 upon a DL 763 flying the high-density JAX-ATL route). In the midst of the seemingly interminable trek through the cabin towards 34D, my first taste of China was offered by a man of Chinese descent who took the liberty to yell, and I mean scream, "sit down everyone" as he was trying to reach his seat. Although I found it somewhat funny, the Mandarin-speaking flight attendents quickly rushed towards the man and, as I assume, explained proper etiquite to him in Mandarin.
I finally took my seat, which was essentially the same as any Continental domestic seat in terms of comfort, and awaited pushback as I watched my PTV flash "Welcome Aboard" in various languages (ranging from Spanish to Arabic to Japanese to Italian). Well done Continental, this is truly a gesture that symbolizes the international nature and aptitude of the airline.
As I began to socialize with the student travelers seated next to me, we progressively realized that we were rapidly accruing a delay, yet it was not explained by the flight crew. Finally, an announcement from the captain dictated that we were awaiting the arrival of delayed flights from Atlanta and Toronto that were collectively carrying twelve of our passengers. Around 1:00 pm, they finally boarded, and the doors were closed. We watched the Continental safety video in both English and Mandarin, which includes an inspirational "personal welcome" from Mr. Kellner himself.
Finally, about an hour and 15 minutes after our scheduled departure, we took to the skies in the magnificent machine that is the Boeing 777. Just the sound of the engines were enough to stimulate my adrenaline glands as we lifted off from the Newark soil and headed to the capital of the world's most populated country.
About an hour later, as we headed due North over the Labrador coast, the flight attendents distributed hot towels throughout the cabin. Especially as an economy passenger, I interpreted this as an extremely professional gesture. This only provided one more piece of evidence that Continental is truly on their way to becoming the SQ of the Western Hemisphere, if they have not already attained that title. Soon after, the first meal of the flight was served. The menu (which is another nice touch that furhter enforces the integrity of CO's international product), dictated that the choice for our first meal was either marinated beef or grilled cod, served with a salad and desert. I chose the beef, and was instantly surprised as I opened the utensil package to find a metal fork and knife. Additionally, the provision of chopsticks in a unique Continental packaging only reinforced their position as a respectable international carrier.
After finishing the beef, which was mediocre (I was in economy after all), I decided to sample the offering on my PTV. While it did not bother me as a result of the fact that I prefer to read or sleep as I fly, the dearth of options (only nine channels) somewhat irritated my travel companions. Considering the fact that the whole loop on each channel only lasted about two hours, coupled with the fact that the movies and shows offered had extremely low entertainment value (which is not the fault of CO), I can somewhat understand. Although this entertainment offering is competitive in the realm of US airlines, if Continental wants to be a true global player, then they should consider overhauling their in-flight entertainment.
After catching up on a little sleep of which I was deprived the night before, I awoke to the somewhat obnoxious call of "ELBOWS" by a flight attendent attempting to push a drink cart through the aisle. I found this to be extremely rude, and would have been apalled to hear it on a domestic flight, let alone a flagship international 777 route.
Nonetheless, I was excited to see our progress, according to the airshow, upon my PTV, and I was ready satisfy my newfound hunger with the midfilght snack. This second meal, which had been described as "light" in the menu, proved to be the polar opposite. Consisting of a hamburger and ice cream, I found that this meal had actually stretched my stomach rather than simply filling it. This substantial volume of food contrasted with the "meals" offered by Continental on various domestic flights, and further proved the airline's competency in distinguishing between domestic and international service.
Following another light sleep and an attempt to appreciate the entertainment provided by the PTVs, I finally found that the map had changed views from the Western Hemisphere to the Eastern as we finally headed South over the heart of Siberia. I took this chance to take my first picture of the trip.
As I continued to endure the glory and burdens of longhaul travel while the landscape of Siberia passed under the view of the much desired window seat that was closest to me, a FA passed through the cabin offering water. While I was aware that my group's sedate socializing somewhat disrupted the otherwise silent mood of the flight, the response that we received from the FA after asking for water (at that point she had been depleted of her first supply) further mitigated my respect for the in-flight service offered on this flight. Surprisingly, she scolded us, "I'll do it, but I can't believe I'm actually serving you guys". Although my group was comprised of mostly 16 year olds, we were each still paying the $1200 price to be able to take the much desired nonstop flight from the East Coast to Beijing, and deserved all of the perks that were allotted to other travelers on the flight.
Although somewhat deterred by the consistently subpar attitude of the flight attendents, I remained optimistic about the future of Continental's concept as a potential worldwide leader in longhaul travel. Even though the in-flight service will require renovation, they have the right idea.
About four hours after our mid-flight meal service, the lights were turned on and our somewhat disorienting "breakfast" service (it was lunchtime in Beijing and night on the US East Coast) commenced. Offering either scrambled eggs or dim sum, both served alonside a plate of fruit and breakfast breads, this service was essentially the third full meal we received within the 11 hours we had spent thus far in the air. Once again, the meal was complemented by metal utensils and an option to utilize chopsticks; both indicative of the professional nature of Continental's international service (at least in concept, barring any influence of the personal attitudes of flight attendents).
An hour prior to landing, we were shown a video concerning the process of arrival at Beijing's Capital Airport. The presentation was specific to Beijing itself, and included a short description of the sights of the city. This meticulous attention paid to the particular route being flown prevented potential confusion for non-Mandarin speaking Americans, and was much appreciated by most of the passengers on the flight.
As we eagerly prepared for landing in the enigma that is Beijing, the PTVs were changed from the airshow to a generic "Please prepare for landing" screen. While I am sure this expedites the process of last-minute trips to the bathroom for petulent travelers, I would have preferred watching the airshow with its rapidly updating information about groundspeed .
Arrival in Beijing proved to be a relatively simple process. Lines of approximately 15 minutes lead to customs agents who solely collected the cards I had filled out in the last portion of the flight. By the time I reached baggage claim (our flight had a single dedicated conveyor belt), all of the bags were waiting. Within a half an hour, my whole group was able to leave the airport for our month long excursion through China.
Aircraft: Boeing 777-200ER
STD: 3:45 pm
ATD: 4:00 pm
STA: 5:30 pm
ATA: 4:50 pm
Seat: 41K (window)
Load Factor: 100% in Y
Enabling me to develop a tenuous sense of proficiency in Mandarin, as well as satisfy my interest in Chinese religions, my month in China ended very abruptly. After spending three weeks in Beijing, broken up by a week of traveling throughout the gorgeous Zhejiang province and bustling Shanghai (which included a flight on Shanghai Airlines routing PEK-HGH on a B738), it was time to head home and sample the longhaul product of Continental Airlines once more.
Beijing Capital Airport proved to be a relatively manageable establishment. All signs are translated into English, and my group was rapidly directed towards the Continental check-in desk, or "island" as it was called by the sign (which consisted of approximately three agents for BusinessFirst and six for economy, an ample amount). Although it did not affect me, the fact that the screen above the check-in agents read "CO 88 Houston-Intercontinental" created consternation throughout my fellow travellers. Even though there was a continuation to Houston aboard a 737 from Newark, most of the passengers aboard CO 88 were either headed for Newark, or were connecting to another destination from there (I doubt that most of the passengers were headed on to the continuation to Houston, but I may be wrong). One of my group members assumed the liberty to announce "HOUSTON? How random". Oh the lay population....
Rapidly traversing through security, I headed down to the gate (Gate 11, I believe), which was the first international gate outside of security. Much to my excitement, this is the image that greeted me upon arrival at the gate:
Not only was I taking my second 777 flight within one month, but it was painted in the unique Peter Max livery. After spending a half an hour trying to use up the remaining quantity of my Chinese currency, as well as walking around the international portion of the airport (which exhibited a CA 772 flying to ICN, a TK 772 flying to BKK, and a Dragonair 333 heading to HKG, among others), it was time to board.
Following a second "random" screening after my ticket was processed, I entered the aircraft through the second entrance. It was a double gate, with one path leading to the front of the aircraft reserved for BusinessFirst passengers (which was indicated by a sign tailored to Continental) and the other leading to a mid-aircraft door just before the engine. I quickly traversed the middle section of seats into the right hand aisle and headed to my window seat. An uneventful boarding process is documented by these pictures.
After everyone had boarded, a bilingual flight attendent traveled through the aisles preparing the cabin for pushback. When she arrived at my row, she asked the person sitting on the aisle "Sir, please close this bin so the captain could push off". Standing right beneath the nearly empty bin, she could have easily closed it herself. Nonetheless, she persisted to demand the service from passengers rather than simply performing it herself. As I stated previously, Continental has the right offerings onboard to qualify them as a respectable global airline. Nonetheless, their FA population needs to be instructed in what is deemed an acceptable attitude.
Pushback occurred on time, and we headed to the back of the characteristically interminable take-off line that defines Beijing Capital Airport. This line, which I had experienced on my Shanghai Airlines flight to Hangzhou two weeks earlier, consisted primarily of China Eastern, Air China, and China Southern Aircraft (dominated by 737/A320 family aircraft, with the occasional A300 or 777). After watching an Asiana 772 roll down the runway on its way to Seoul Incheon, we turned and rotated off of the runway just behind a landing China Eastern A319 (in fact, I thought that we would collide--just like a take off I experienced in 2004 in PHX on an HP A320 when a runway was closed). In order to become a world-class airport, in my opinion, Beijing Capital needs to expand its quantity of available runways.
The flight progressed in a similar manner as my trip to Beijing from Newark. The first meal was served about an hour after take-off, and consisted of either marinated pork with fried rice or steamed "white" fish with shrimp and brown rice. As a result of my location in row 41 (Continental's 772's have 45 rows), the only option I was given was "dinner or no dinner". I would like to say that my "dinner or no dinner" description is a facetious insertion, yet it was the option I was given. The flight attendent (a different one from the royalty who refused to close the overhead bin), stated in a somewhat forceful manner "we only have fish", and then stared at me. I said "well then I think I'm okay", to which she responded with a somewhat demanding "Do you want dinner or not?". I really would have been satisfied without the fish, but she shoved in my face anyway, where it sat until it was cleared. I attempted to eat the rice, but the smell of the fish eliminated my appetite. The availability of meals on this full flight was clearly not the fault of Continental
Once again, the metal cutlery and full meal vied with the somewhat puerile attitude of the flight crew for my recognition, creating a somewhat nebulous opinion of Continental's in-flight service.
Following an attempt to catch up on sleep (I stayed up the whole night preceding the flight as I went to Tiananmen Square at 3am to watch the flag raising ceremony), and tried to find something that stimulated my interest on my PTV. Rapidly eating the mid-flight meal (which consisted of the same food that was offered on my EWR-PEK flight), I took the opportunity to take pictures of a region just South of the North Pole.
The rest of the filght continued in the same manner, as I couldn't make a decisive choice between sleep or watching my PTV. About two hours before landing, the FAs commenced the service of another awkwardly scheduled "breakfast" (in terms of East Coast American time, it would have been too late for lunch, and in Beijing everyone would have been asleep), which consisted of an American option (the stereotypical omelette) or a Chinese breakfast of dim sum. I selected the dim sum as a result of the fact that I would not be able to enjoy another Chinese breakfast for a while (and, in all honesty, I really liked Chinese breakfast in contrast to everyone else in my group).
Before I realized that landing was fast approaching, the FAs distributed customs and immigration forms, and I was not prepared to end my long awaited Continental longhaul experience. Soon enough, we were on final approach into Newark Liberty International Airport, the same place where I had been four weeks earlier in a spirit of fervent excitement. The landing of the Triple 7 was the smoothest that I had ever experienced. In fact, I was anticipating that we would have to perform a circle around the airport as a result of overshooting the runways. Suddenly, however, the vibration of the powerful 777 brakes insisted that we had, in fact, landed.
The seemingly interminable taxi to gate C134 culminated in a somewhat frivolous wait for the aircraft (I believe it was a 752 with an unknown destination, but I am unsure as a result of the fact that I was on the wrong side of the aircraft to clearly see it) to pull back from the gate. Although this wait was vindicated by the fact that we landed early despite a rediculously long take off line in Beijing. Nonetheless, the clear abundance of open gates in the International Arrivals concourse somewhat refuted the significance of the wait. I am aware, however, that Terminal C is completely full by 7 pm, and the next flight of the Peter Max 777 (to Delhi), would not depart until around 8 pm.
After about 15 minutes, we finally pulled up to the gate and officially blocked on American soil. Although we arrived simultaneously with flights from CDG, SDQ, and TLV; I was able to clear immigration within 15 minutes (there were about 40 agents, well done Continental). After a relatively short wait for my bag to arrive (about ten minutes, and it was one of the last bags arriving from Beijing), I said my farewells to all of my friends who had connecting flights (destinations included IND, YYZ, ORD, IAD, MIA, and DFW).
Eventually spotting my parents after exiting the customs hall, the realization that my dream trip had concluded finally reached me. Watching the Peter Max 777 fade away in my rear view mirror, all I could think about to lift my mood was the trip I would take (although on a mundane 738) on Continental only a week later.
I hope you enjoyed reading, and I would love to hear any questions or advice. I am trying to upload all of my pictures on to this trip report, but it is apparent that I can not load any more onto my Airliners.net account than the two that I posted. Any help would be appreciated (I only have my pictures stored on my hard drive, not on a website).
Triple7man From Thailand, joined May 2005, 767 posts, RR: 0
Reply 1, posted (9 years 2 weeks 3 days 16 hours ago) and read 18004 times:
Excellent trip report. I am glad you are trying to upload your pictures onto this site, because that is probably the most important aspect of any trip report..the pictures. Sorry but I don't have any advice on doing it, because I haven't done it very much. (see my trip report, DFW-LAX-NRT with 2 cats).
The attitude of some of the FA's you mentioned was appalling. Are they all like this? I understand you may be having a bad day or wishing you didn't have to be here, but please don't take it out on the passengers. I am a retired AA international reservations supervisor (now living in Japan as a missionary), and I can tell you that the service a customer receives is often the determining factor of whether we have a loyal customer or one who chooses to fly another airline. It would be interesting to see the inflight service in first or business class on CO.
Thank you again for the report.
Tbear815 From United States of America, joined Jun 2003, 704 posts, RR: 4
Reply 2, posted (9 years 2 weeks 3 days 14 hours ago) and read 17887 times:
Jonathon, my man,
You wrote an excellent trip report for a first-timer. I applaude your efforts and welcome to A.net. Trip reports are a way of learning for those who can't actually travel to exotic and adventurous new worlds.
You have to realize that when a group of teenagers travel together, an instant red flag goes up to many people. I remember this from when I was a teenager myself. Exuberance and high energy sometimes mislead. That could be the reason you were subjected to the service levels you received. I assure you that had you travelled alone, the ground and flight crew would have respected and enhanced your perceptions of what international travel should be. Regretably, you were a victim of pre-conceived notions about an age group. We all go through that "age group" and I promise you that as you mature (as an individual), you will treated well. Your intelligence tells you how to act and what you give out, you'll get back. Use it to your advantage.
A smile and comfortable conversation with ground staff have gotten me upgraded many times when I was in my late teens - early twenties. And First Class then was really something special. It's all in your approach. As a lot of people would say, "warm vibes make it groovy." Ask your parents!
An excellent report, my man! Thanks for taking the time and effort of writing. It's greatly appreciated by many of us A.netters. Travel as much as you can while you're still young. You'll never regret it and it can round out an excellent education (which you so beautifully exemplify)!
EXAAUADL From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 2 weeks 3 days 6 hours ago) and read 17624 times:
Quoting COEWRPVG (Thread starter): About four hours after our mid-flight meal service, the lights were turned on and our somewhat disorienting "breakfast" service
Excellent post. I really dislike CO's habit of serving breakfast as the second meal on flights to Asia. United serves lunch or dinner. I think the meal should be intune with the timezone of your arrival city, not departure city
EI787 From Ireland, joined Jan 2006, 1513 posts, RR: 20
Reply 6, posted (9 years 2 weeks 3 days 4 hours ago) and read 17458 times:
Quoting COEWRPVG (Thread starter): I am trying to upload all of my pictures on to this trip report, but it is apparent that I can not load any more onto my Airliners.net account than the two that I posted. Any help would be appreciated (I only have my pictures stored on my hard drive, not on a website).
I use www.tinypic.com which is a free photo uploading site. You don't even need to register. You just upload the image and copy the [IMG] link provided to a post in this forum.
Hope that helps!
Great trip report BTW! I was in Beijing last April with 80 students from my school! It's a wonderful city!!
RoseFlyer From United States of America, joined Feb 2004, 10443 posts, RR: 52
Reply 7, posted (9 years 2 weeks 3 days 4 hours ago) and read 17424 times:
Wonderful trip report. Continental seemed to try hard although the flight attendants were less than perfect.
I will say that I've seen many flight attendants on 777s ask passengers to close the bins. Sometimes they come over the PA asking passengers to help out the flight attendants. I personally don't see them as that difficult to shut them.
If you have never designed an airplane part before, let the real designers do the work!
J-bird From Canada, joined Feb 2001, 111 posts, RR: 0
Reply 8, posted (9 years 2 weeks 2 days 17 hours ago) and read 16985 times:
Welcome to a-net, and congrats on your first report.... I've gotta say, you've totally turned me off trying CO next time I fly to Asia. I contrast the experience you describe, even with your attempt to be very positive, with the service I recently received on an ANA flight from JFK to NRT. On that flight not only were the flight attendants immaculately turned out and courteous, they actually helped change my son's diaper and looked after him for a while to give my wife and I a break! What's more, when we landed, we were the last off the plane (didn't want to block the isles with all our stuff and our little guy - 1 year old), and the crew caught up to us and helped carry our luggage to immigration! Now that is service.
Anyway, glad you enjoyed the whole thing - I encourage you to try an Asian carrier next time.
BA319-131 From United Kingdom, joined Jan 2001, 8703 posts, RR: 54
Reply 10, posted (9 years 2 weeks 2 days 1 hour ago) and read 16500 times:
Nice report, thanks.
Quoting COEWRPVG (Thread starter): After catching up on a little sleep of which I was deprived the night before, I awoke to the somewhat obnoxious call of "ELBOWS" by a flight attendent attempting to push a drink cart through the aisle
Quoting COEWRPVG (Thread starter): When she arrived at my row, she asked the person sitting on the aisle "Sir, please close this bin so the captain could push off". Standing right beneath the nearly empty bin, she could have easily closed it herself. Nonetheless, she persisted to demand the service from passengers rather than simply performing it herself.
- Never in over 300 flights have I seen that.
Quoting COEWRPVG (Thread starter): The flight attendent (a different one from the royalty who refused to close the overhead bin), stated in a somewhat forceful manner "we only have fish", and then stared at me. I said "well then I think I'm okay", to which she responded with a somewhat demanding "Do you want dinner or not?". I really would have been satisfied without the fish, but she shoved in my face anyway, where it sat until it was cleared
- I used to use CO, never again if I can help it.
Quoting TK787 (Reply 9): TK doesn't have 772s, maybe it was a A332?
- Perhaps it should be TG? for the 772 flight?
I used to fly CO a great deal, back in the DC10 days , it appears they have gone down hill big time since then, such a shame.
Thanks for posting this report, perhaps you can do the Shanghai A/L one too?
MH017 From Netherlands, joined Apr 2005, 1709 posts, RR: 29
Reply 11, posted (9 years 2 weeks 2 days ago) and read 16485 times:
Welcome to A.net and congrats to your excellent written trip-report !
Was shocked to see such a service rendered on a US airline's longhaul flight: as suggested before by other posters, try an Asian airline next time to that part of the world and you'll see/experience the difference (similar to J-bird's reply) !
COIAH756CA From United States of America, joined Aug 2006, 506 posts, RR: 5
Reply 12, posted (9 years 2 weeks 1 day 14 hours ago) and read 16292 times:
Great report. I have taken the PEK flight round trip once this year. It was fantasic. I am sorry about your service. That is something I do not experience with my everyday CO operations.
Quoting BA319-131 (Reply 10): I used to fly CO a great deal, back in the DC10 days , it appears they have gone down hill big time since then, such a shame.
Haha.. Think again pal. 23 years with my beloved airline has resulted in nothing but success. I captain a 757 6-8 times a week. I have not had a passenger complain to me about FAs in over 8 months. We are the best America legacy airline in the financial and service department and plan to stay that way(Awards and polls to prove it). Sorry to all you AA hooligans..
Long live Denver-STAPLETON. RIP the old and best KDEN
Bluewhale18210 From United States of America, joined Aug 2006, 238 posts, RR: 0
Reply 13, posted (9 years 2 weeks 1 day 12 hours ago) and read 16240 times:
Once flew AA from LAX-NRT. Ground staff was nice enough to UG me to C/CLS, but the FAs are less than friendly. Asian carriers are much nicer in terms of cabin service, although sometimes they are not as hot on the hardware as Americans.
JPS on A300-600RF A319/320 B737-400/800 B757-200F B767-300F CRJ-200/900. Looking to add more.
EWRCabincrew From United States of America, joined May 2006, 5529 posts, RR: 55
Reply 16, posted (9 years 1 week 6 days 18 hours ago) and read 15609 times:
First off, great trip report and a huge welcome to this forum. As a CO flight attendant and an ISM it is always great to hear (good and bad) of the crews and your experience with them (although I cringe when they are bad - I hate crappy crews and the less than sterling service they provide).
I would have loved to have seen more of your trip pics. It does sound like you had a good time, whether if it was for work or leisure.
Now as for the crew and some of the actions, since I can't speak for them, I can apologise. I take great pride in my service and love to be onboard and make sure your flight is smooth, comfortable and enjoyable. Please know there are those of us out there and the few bad apples don't speak for the many.
If you feel you receive less than good customer service, let the ISM (International Service Manager) know.
COEWRPVG From United States of America, joined Aug 2006, 10 posts, RR: 0
Reply 17, posted (9 years 3 days 22 hours ago) and read 15113 times:
Hello to all,
I greatly appreciate all of the generous comments that I have received thus far, and I am looking forward to posting a trip report for my domestic Chinese experience aboard FM from PEK to HGH. Here is a link that will lead you to the pictures that I was forced to omit from my PEK-EWR leg:
Worldjet777 From United States of America, joined Oct 2005, 132 posts, RR: 0
Reply 19, posted (8 years 10 months 1 week 6 days 14 hours ago) and read 14087 times:
I too flew CO's 89/88 service to PEK this summer, albeit in BF. It was great, and I agree that CO is really trying to become a world class airline, but they are pretty far from it. At the time I took the trip I looked at this rather optimistically, but after flying them on an almost weekly basis for the past 2 months, I have really lost hope in this airline. They look good on paper, but the customer service aspect has a long way to come. Give the asian carriers one good look, and maybe even a flight, and CO looks pretty sub-par. I'm glad you also had a great time in China and I wish you many more great long-hauls!
Abrelosojos From Venezuela, joined May 2005, 5145 posts, RR: 54
Reply 22, posted (8 years 5 months 2 weeks 5 days 20 hours ago) and read 10903 times:
The attitude of the FAs are completely out of line. I WISH a FA asked me to close a empty bin and just stood there ... my reaction would have been interesting. I HATE lazy FAs ... and there is absolutely no excuse at the beginning of an international flight. I recommend listening to the cabin crew from EWR and advice to take the name of the FA and write a strongly worded letter to CO - and also let the ISM know.
Quoting J-bird (Reply 8): I encourage you to try an Asian carrier next time.
= I cannot emphasize this enough. Even if the fare is around USD 100-150 above (for me, I am usually willing to pay a 20% premium), almost always fly an Asian airline over an U.S. one. The service standards are vastly different. We are talking magnitudes. Though, I have to admit that I have got good service on Delta last year.
Quoting COIAH756CA (Reply 12): Haha.. Think again pal. 23 years with my beloved airline has resulted in nothing but success. I captain a 757 6-8 times a week. I have not had a passenger complain to me about FAs in over 8 months. We are the best America legacy airline in the financial and service department and plan to stay that way(Awards and polls to prove it). Sorry to all you AA hooligans..
= Congratulations on sticking with CO for 23years. As a frequent flyer, I would NEVER complaint about a FA to the Captain unless it had to do with the security of the flight. I am sure a lot of people feel this way. Finally, is Continental striving to be a world class airline ... or the "best of crappy American carriers"? If you are satisfied with the later (which I is in doubt in the first place as the new Delta is much better) then your post could work ... if however Continental is trying to be world-class, it comes NOWHERE close.
Quoting Ge90110b1 (Reply 21): Nice report despite the pretentious overuse of words you looked up in your thesaurus.
= Its extremely hard to to TRs ... so why be disparaging on a really well written report. You use of English is far superior than most native speakers on this board. Excellent report ... keep up the good work and go fly an Asian airline!
BigTom From United Arab Emirates, joined Dec 2006, 597 posts, RR: 3
Reply 23, posted (8 years 5 months 2 weeks 5 days 13 hours ago) and read 10640 times:
No disrespect to CO, but just providing hot towels, don't make them the SQ of the Western Hemisphere. Going by your report some of the FA attitudes are downright rude. You need to fly SQ/MH/TG to see the real difference. You will never get 'elbows' on any of them. Great first report. Look forward to more.
JeffrySkY From Singapore, joined Feb 2004, 178 posts, RR: 0
Reply 24, posted (8 years 5 months 2 weeks 5 days 11 hours ago) and read 10565 times:
Quoting Ge90110b1 (Reply 21): Nice report despite the pretentious overuse of words you looked up in your thesaurus.
Gosh that wasn't really necessary.
Anyway, I really enjoyed the refreshingly earnest way in which you wrote this trip-report. I believe you were really excited about your Continental experience, and it was evident you kept this enthusiasm alive despite the unpleasant encounters with the FAs. I guess you will realise over time that trip reports tend to swing to both extremes - either they are gushing with praise, or they are just loads of complaints/grouses.
It's definitely not up to the FAs to make a judgement as to which passenger deserves better service, whether it is an issue of race, occupation, age etc. Easier said than done though, it's really not easy to avoid judging someone as it's almost subconscious sometimes!