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User currently offlineUN_B732 From United States of America, joined Jul 2001, 4297 posts, RR: 4
Posted (9 years 9 months 3 days 16 hours ago) and read 6151 times:

Background: I've been wanting to go to Cleveland for a weekend for a while - but fares were way too expensive. Occasionally, Continental has a $99 special to fly to Cleveland, and this was one of the weekends. A quick trip onto Orbitz showed that I could go through EWR on the way out, and take the non-stop from Cleveland Back.

August 26, 2006
Scheduled Departure: 6:40am
Actual Departure: 6:40am
Scheduled Arrival: 8:05am
Actual Arrival: ~ 8:15am
Equipment: Embraer 145
Seat: 12A (Economy)

I arrived at the airport way too early - about 5:30 in the morning, but after a half an hour of walking around - TSA let myself and my grandmother through and we sat down at the gate. The flight didn't look as though it had a heavy load, and after seeing the various aircraft that RON at BTV (2 DL CRJs, a UA 737, US 319, UA CR7, and Piedmont DH8), they announced the one and only boarding call for this flight - as there were only 15 customers on board.
Took seat 12A, the exit row aisle/window seat, flight attendant checked I was willing and able to assist in the event of an emergency, and we pushed back a bit early. Short taxi, but squeaky takeoff on this ERJ - I don't know why, but someone must have forgotten to put the WD-40 on. We reached cruise altitude of 28,000 feet and our flight attendant came around taking drink orders individually.
There were no snacks provided. Afterwards, the very friendly flight attendant took the time to chat with myself and one other passenger, which passed the time pretty well until we began our descent into EWR. Well, our descent was pretty meaningless, as we probably spent more time descending then cruising, thanks to Newark traffic *sighs*.

August 26, 2006
Scheduled Departure: ~ 9:40am
Actual Departure: ~ 9:40am
Scheduled Arrival: 11:15am
Actual Arrival: ~ 12:10pm
Equipment: Boeing 737-500
Seat: 14A (switched for 14C)
I became "gate lice", and asked the flight attendant for the status of my upgrade. "First Class was full", but I was #2 on the list in case 25% of the 737-500's tiny first class cabin failed to show.
Took seat 14A, but found a very tall man in 14C - so I happily switched with him, and took the hit in legroom (CO's exit rows on the 735 are only good in 14A and 14F, in the other seats there is a row of 2 seats in front of you which hinders your legroom), the plane pushed back on time, and then just sat there. It sat a bit more, then taxied about 200 feet. The pilots announced there was traffic in EWR and we couldn't get out.
After about an hour of waiting, and a couple of announcements from the flight deck - the plane finally took off, and we were bound for Cleveland. The service in coach was good - friendly EWR based crew, drinks without full cans, and pretzels. Before I knew it, descent was upon us, and our 735 made a smooth landing at Cleveland-Hopkins at 11:49am.

What's coming?

> Booted out of the exit row: CLE-BTV
> Maps from FlightAware
> Tail #s

What now?
3 replies: All unread, jump to last
User currently offlineDimoko From United States of America, joined Mar 2006, 307 posts, RR: 1
Reply 1, posted (9 years 9 months 3 days 13 hours ago) and read 6071 times:

good report so far, being from the cleveland area im interested to know what you did during your weekend as well as the flight details.

"I may not have gone where I intended to go, but I think I have ended up where I needed to be." -- Douglas Adams
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4297 posts, RR: 4
Reply 2, posted (9 years 9 months 3 days 13 hours ago) and read 6065 times:

Hi Dimoko:
I have a friend in Lakewood, we hung out one day around his house with some of his friends, then the other 2 days we spent time downtown; saw Great Lakes Science Center, Rock & Roll hall of fame, saw the Tigers whip the Indians, and probably some stuff I forgot to mention.

now -- THE RETURN --

August 21, 2006
Scheduled Departure: 6:40pm
Actual Departure: 7:00pm
Scheduled Arrival: 8:15pm
Actual Arrival: ~ 8:25pm
Equipment: Embraer 145/XR
Economy, Seat 12B / 19A

I arrived at Hopkins about 1:30 before the flight. Surprisingly, the first class line was processing a lot more people than the coach line - both of which were very short. Checked my continental.com baggage with a huntleigh employee - I noticed all airlines curbside use Huntleigh, and Southwest curbside even has a sign that says "Tips are accepted - equivalent in Spanish"

Cleared security, and headed for the D gates. Surprisingly, no blue carpets at some of the high D gates. After waiting a bit for our delayed flight to board, I boarded the XR, my first flight on the type, and took my seat in 12B. After sitting for a bit, the flight attendant approached me and said "You have to move." Obviously, I was taken aback, and showed him the safety card where the regulation was 15 or older (I'm 15, and look about 15). He still insisted I had to move, so I did the walk of shame to seat 19A.
At 19A, the owner of that seat took 12B, and I sat in the back. The flight attendant came up to me a couple of times, once saying "I know it's 15." and once just walking by. There was a drink and pretzel service, he didn't have iced tea on the cart, so he brought me the full can individually, and kept on giving me bags of pretzels (I had 7 by the end of the flight) We talked about what had happened, and even though at first I was mad at him, I could understand where he was coming from (I'm not very tall, or strong) He "Just wanted the flight to be safe" and I thought it was a "good call".
The rest of the flight was uneventful, fasten seat belt sign was left on, before descent flight attendant brought me a big thing of pretzels for "switching seats", and we landed at BTV.

Overall, Continental and CoEx are friendly and reliable, but the exit row incident was odd.

What now?
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4297 posts, RR: 4
Reply 3, posted (9 years 9 months 12 hours ago) and read 5799 times:

By the way, sent an e-mail to Continental customer service about the FA on BTV-EWR, too many regional FAs really don't care -- especially at 7:00 in the morning. Sent it at 7:30pm last night, got a response 7:30am the next morning.

Dear Mr. UN_B732

Thank you for your email correspondence regarding your recent travel. I enjoyed reading your commendations.

One of Continental's primary goals is to have the highest standards of excellence exemplified through our service and employees. We are very proud of our employees who reflect true concern for accommodating the individual needs of our customers. In the service industry, nothing is more important than the impression we make with our customers.

It is unusual when people take time to write about something good and I sincerely appreciate your thoughtfulness in doing so. Your comments will be shared with our flight attendant xxxxxx and her supervisor. I am proud to have received your acknowledgement of this outstanding performance.

xxxxxx xxxxx
Customer Care Manager

What now?
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