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Alliance Air CD 7243: 08/OCT/06: CCU-IXA: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Posted (8 years 4 weeks 1 day 5 hours ago) and read 19337 times:

Feedback always appreciated.

Trip Report: 013
Flight Category: Y-DSR (See Report End)
Date: 08-Oct-06
Dep.Arr.Time: 0800/0850/00:50hrs
Flight: ALLIANCE AIR (INDIAN), CD 7243, 197 miles
Routing: CCU-IXA
Aircraft: 732
Seat: Economy, 2A

I > Background:

This was the most remarkable and enjoyable flight of my India/Asian odyssey. It also had the most fantastic crew I have encountered in a while. Find out more in the crew section. Finally, I really like the way these pictures came out – for A.Net, a first glimpse into Agartala (IXA) and tarmac action at CCU.

Part of a month long amazing passage to India for a wedding, with some stops in Asia to see friends. Routing was CCS-MIA-EWR-SIN-CGK-SIN-CCU-DEL-CCU-BOM-CCU-IXZ-CCU-IXA-GAU-CCU-SIN-ICN-YYZ-EWR-CCS with a mix of J and Y class of travel. This focuses on the CD segment from CCU to IXA. IXA is Agartala, the capital of the eastern Indian state of Tripura, and where I was to check the absolutely gorgeous surroundings. Other trip reports for this trip will be EWR-SIN (SQ/J-Cabin), SIN-CGK (KI), CGK-SIN (VF), CCU-DEL (SG), DEL-CCU (IC), IXZ-CCU (DN), CCU-IXA (CD), IXA-GAU (IT), GAU-CCU (6E), CCU-SIN (SQ/J-Cabin), and ICN-YYZ (AC/J-Cabin). I think these reports will be “firsts” for revenue flights on CD, IT (mainline) and 6E and cover IXA, GAU, IXZ-CCU, and CCU-DEL for the first time on Airliners.Net.

II > Pre-Flight:

a) Before Airport:
Alliance Air is a wholly owned subsidiary of Indian and flies ageing Boeing 737-200s to connect second tier cities in India. It provides a vital link to many remote parts that are mandated by the Government as national public utility routes. Perhaps my Indian A.Net colleagues can shed some light to the need for creating and maintaining a separate identity. CD and IC share almost everything – except airline liveries, crew uniforms, and surprisingly the in-flight magazine.

While booking could have been made using the online system at www.indianairlines.in, I have never been impressed with it. The inability to make modifications online and the need to travel to an APO or CTO ensured that I had a paper ticket issued at IXZ. They still had the old ticket stock saying “INDIAN AIRLINES” which will now be added to my collection of ticket stubs from around the world. The other added advantage of being at the APO was being able to confirm the first row (bulkhead) seats on CD.

b) At Airport:
By this time, I had gotten used to Calcutta where I had been for my friends wedding and left for the airport only 1:30hrs prior to flight (note: I was staying some 23kms away which is a LOT by Indian standards.) CCU was busy in the morning with several flights scheduled to depart. After having my ticket verified, I proceeded to the special counter which handles all pre-checked telephone check-in passengers. This is a fantastic option by CD/IC which allows all hang-baggage only passengers to check-in 24 prior to departure time and arrive at the airport 30mins prior to pushback. Since I had little time, I proceeded immediately for security check and then to the waiting bus. For the most in-detail review of CCU, check my CCU-DEL flight on SG.

Boarding was remarkably civil by what I consider “Indo-Latin Boarding School of Thought” (ILBST), and it was amazing to see aircraft movement in the early morning. Besides my CD aircraft on the apron, I saw a 9W 738, a BA 777 (an hour delayed LHR bound), a KB 320, and a S2 735 (the last 2 pictured.) Upon boarding, I was greeted by a great CD cabin-crew whose customary “NAMASTE” (Indian greeting) was heartfelt. As soon as I saw the cabin, I was thrown back in a time capsule to my younger days when I lived in Kenya (mid 1980s; I was born in 1978) and frequently traveled back and forth to Europe with my parents on an eclectic mix of 707s, 720s, and DC8s. The interiors have definitely not been updated and this aircraft contained all the original paraphernalia of a Boeing delivered 732 back in the day. There was the window-shades and the bulkhead area with the 737 markings, the original Indian Airlines blue Indian-motif seats and walls. While the aircraft was showing its age, it had a nostalgic charm that is simply missing from today’s white-walled interiors which all look the same. Moreover, the aircraft is extremely spacious and walking up and down gave an impression of how traveling used to be. Even the bathrooms had the old pull attendant call buttons (see picture below.) What made the whole thing so unique was that I was flying this machine in a country that is witnessing explosive aviation growth and 95% of all aircrafts are brand new or moderately old. By the way, Y class load was an estimated 80%.

Airport - External:

(NSCBIA – Domestic, Kolkata)
http://i90.photobucket.com/albums/k251/abrelosojosnow/1-6.jpg
(Outside Departure Board)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-1.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-1.jpg

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/003-1.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-1.jpg

Scenes of the tarmac:

(Mixture of traffic @ CCU)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-1.jpg
(Love this shot: CD, S2, and KB)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-1.jpg
(BA bound for LHR)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-1.jpg
(S2 and KB)
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-1.jpg

Boarding:

http://i90.photobucket.com/albums/k251/abrelosojosnow/009-1.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Service on board CDs short 50 minute flight consisted of a light breakfast. Cabin crew was available to also provide tea and/or coffee if needed.

b) Aircraft + Seats:
As I have already mentioned, CD’s 732s had character that I have missed from many of the modern airliners. I will definitely cherish the pictures I took and the overall experience. Indian themed cabin was beautiful and I urge Indian to continue with them as newer aircrafts arrive. The aircraft does show its age – but besides the overhead bins and my tray table (where you could not possibly put a meal without it falling off), everything was well maintained. Even the bathroom was very clean. One question for the aircraft experts – does the 732 have a tremendously slow take-off speed and resultant slow climb or something? My CD 732 seemed to take forever to climb and takeoff seemed very loose (-just cannot think of a better word.) The seat was old, but comfortable with generous legroom. This was throughout the cabin and especially true with the exit row – which was the most spacious I had seen since flying on 2K’s 727s on the UIO-GYE sector last year. The aircraft also had 2 abreast seating for the last 3 rows – as typical with many older generation aircraft in the 737 range. The only drawback I found was that recline was probably just about industry average.

Aircraft:

(Pictured @ IXA)
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-1.jpg

Views from Aircraft:

(CCU Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/011-1.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/012-1.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-1.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/014-1.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-1.jpg
(Does this not feel like the 1970s/1980s? – look how spacious the cabin feels!)
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-1.jpg
(737 factory style)
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-1.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/018-1.jpg
(Interior Indian motif)
http://i90.photobucket.com/albums/k251/abrelosojosnow/019-1.jpg
(Restroom – notice pull buttons)
http://i90.photobucket.com/albums/k251/abrelosojosnow/020-1.jpg

c) Meal + Beverage:
Amazingly for a 50 minute flight (40 minutes of flying time), we were served a quick breakfast (nothing special – but amazing effort nevertheless) and an option for tea or coffee. Water was provided in ample quantities throughout the flight – though, I really wish airlines in India utilize bigger bottles and pour it on glasses than give small bottles – really does not help India’s environmental dilemmas.

(On a 197 mile journey!)
http://i90.photobucket.com/albums/k251/abrelosojosnow/021-1.jpg

d) Inflight Entertainment:
While there was no audio-visual entertainment on CD, I was impressed by the collection of English, Bengali, and Hindi language dailies on board and the in-flight magazine “DARSHAN” was surprisingly good.

(Really good collection of newspapers – in.flight magazine different than INDIAN)
http://i90.photobucket.com/albums/k251/abrelosojosnow/022-1.jpg

e) Crew:
WOW! Alliance Air becomes the first carrier to get a 10 for cabin crew performance. The crew was in one word – FANTASTIC. If I had to construct a dream crew, this would be it! They greeted you at the door – took you to your seat (in Y), and were absolutely amazing and genuine with the elderly. I had this old woman who sat behind me – I was in almost tears on how the extra flight attendant handled her. The old frail woman was very nervous and there was no one in her row. After finishing the safety announcement, one of the flight attendants went to her and said, “Aunty – I am going to sit next to you. You can hold my hand and you will see how there is nothing to fear about.” She then made the frail woman sit in the middle seat, sat herself on the aisle seat, and held her hand. During the meal service, the old woman did not want to eat anything. Again, this stewardess came and said, “Aunty – you must eat something. You have to maintain your awesome figure and keep on inspiring us.” The woman smiled and ate! Upon disembarkation, I let her know how much its people like her who ensure that I enjoy flying. Needless to say, a very positive review of her is enroute to CD offices. WOW! WOW! WOW! Hands down, best crew work I have encountered in a long long time.

PS: Oh, when I was taking the cabin pictures after everyone had disembarked, another crew member came and said, “Mr. AM: Should I play with the lighting so you can get the best shot?”!

IV> Post-Flight:

Here comes the best part. Post arrival, I requested and was granted access to the cockpit for a quick chat. I wanted to see the pure raw power of the old 732 cockpit – before they too are retired. To my surprise, the commander introduced himself as Gustavo (ok, name withheld but think of an equally generic Latin name.) Of course, I had to ask where he was from … he responded by saying Argentina on a year contract; he was then shocked as I started speaking to him in Spanish. Globalization really was making the world a smaller place – what are the chances of a guy from Liechtenstein who lives in Venezuela, visiting India, and flying an extremely random sector (CCU-IXA) to meet an Argentine pilot flying a tier-II Indian domestic airline. Of course, we exchanged mobile numbers and promised to get drunk together in CCU prior to my return home. He ended with saying that I had made his day – he loves working and living in India, but moments like these are special! I too smiled all the way as I deplaned and am doing so as I write this report in my Agartala hotel room. While exterior Agartala airport is plain ugly and follows what I call “Indian Airport Design School” (IADS), the interior was surprisingly cheerful and clean … and empty.

Agartala Airport:

http://i90.photobucket.com/albums/k251/abrelosojosnow/023-1.jpg
(Surprisingly cheery and colorful interior…)
http://i90.photobucket.com/albums/k251/abrelosojosnow/024-1.jpg
(… and soon empty)
http://i90.photobucket.com/albums/k251/abrelosojosnow/025-1.jpg

V> Impressions + Scores:

Alliance Air brings forward the nostalgia of flying in the 1980s. The amazing onboard crew displayed what genuine warmth meant. I was impressed by the amount of service that was generated in such a short flight (food + newspapers + magazines.) Moreover, an easy and affordable ticket coupled with good ground crew and on-time service makes CD a little gem of a carrier; an airline I would strongly recommend. Of this trip, this was probably the flight I would like back most fondly on.

Reservation: 7.5
Check-In: 8.0
Lounge: n/a
Boarding: 8.0
Seat: 7.5
Aircraft Overall Ambience: 8.5
IFE: 6.0
Crew Service: 10.0 (perfection!)
Food: 6.0
Beverages: 6.0
Amenity Kits + Others Freebies: 5.0 (standard default score)
Disembarkation: 8.0
On-Time Record: 10.0
OVERALL IMPRESSION: 7.54

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DLR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:
NONE


Live, and let live.
20 replies: All unread, jump to last
 
User currently offlineJustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 1, posted (8 years 4 weeks 1 day 3 hours ago) and read 19309 times:

Gr8 to hear that u enjoied the CD flight!! reports have it that IC plans to make it an ATR only fleet. One doubt.. wht needs to be done so that airport codes like IXA, IXZ etc. get the full airport name when the mouse is placed on it? Can this be added by users or is it a moderator/admin who has to do it?


Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineSkyvanMan From United States of America, joined Aug 2004, 224 posts, RR: 0
Reply 2, posted (8 years 4 weeks 22 hours ago) and read 19199 times:

Cool review. It's always great when there is a great crew, makes hte flight more enjoyable.


The 3 best planes of all time: Shorts Skyvan, 330 and 360
User currently offline767747 From United States of America, joined Jan 2005, 1960 posts, RR: 24
Reply 3, posted (8 years 4 weeks 19 hours ago) and read 19077 times:
Support Airliners.net - become a First Class Member!

Great report and good pictures! I always enjoy flying on the 737-200. What a great aircraft!

767747


User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 4, posted (8 years 4 weeks 16 hours ago) and read 19001 times:

That cabin looks VERY inviting. So much legroom! Love the B737 bulkhead! Great pics by the way. Thanks.


My soul is in the sky...
User currently offlineLH459 From United States of America, joined Aug 2005, 886 posts, RR: 1
Reply 5, posted (8 years 4 weeks 13 hours ago) and read 18889 times:

Wow, what a blast from the past! Thanks very much for the shots of that classic, well maintained cabin. I especially like the B737 sign on the bulkhead.  bigthumbsup 
The service level is also exemplary! I've read similar tales of f/a's going the extra mile for elderly pax from other Indian carriers, too. It seems to be a very positive cultural trait! And I love that the f/a addressed her as Aunty!



"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2597 posts, RR: 30
Reply 6, posted (8 years 4 weeks 4 hours ago) and read 18764 times:

That was a fantastic report on an airline that I really want (& intend) to take a flight with. I used Jet Airways when I was in India recently and thought they were excellent, but based on your experience I will try and use Alliance Air next time for comparison.

Really enjoyed reading a report on the B732 too. I used to love flying on this type. Britannia, Orion, Dan Air, Ryanair.... happy days.

Many thanks for sharing.


User currently offlineAnirudhvs From India, joined Oct 2006, 74 posts, RR: 0
Reply 7, posted (8 years 4 weeks 1 hour ago) and read 18734 times:

great trip report .... great to read how helpful the cabin crew was..!

Quoting Abrelosojos (Thread starter):
I was in almost tears on how the extra flight attendant handled her

how do you know that she was a extra cabin crew member?


and the inflight magazine is darpan not darshan..!
thanks,
anirudh.!!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 8, posted (8 years 3 weeks 6 days 14 hours ago) and read 18654 times:
Support Airliners.net - become a First Class Member!

Great report!

Quoting LH459 (Reply 5):
Wow, what a blast from the past!

- I know!

Wow, not flown a 732 for years, last flight was with UA from SFO to LAX with the same interior style overhead bins as your plane. The later 732's had a different overhead bin for more space.

I had thought Allicance Air provided pretty poor service, not sure if this was from previous TR's??

Well you've totally changed my mind, I am very impressed.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 9, posted (8 years 3 weeks 5 days 15 hours ago) and read 18566 times:

Quoting BA319-131 (Reply 8):
I had thought Allicance Air provided pretty poor service, not sure if this was from previous TR's??

Well you've totally changed my mind, I am very impressed.

Regards

Mark

= Mark, funny thing is that I had flown CD once before when I was in India for a domestic flight - it sucked - so perhaps they have improved ... or perhaps I got lucky? My review is based on this one flight. Either way, you cant beat the experience of flying a 732 with an awesome interior!

Cheers,
A.



Live, and let live.
User currently offlineNimish From India, joined Feb 2005, 3269 posts, RR: 9
Reply 10, posted (8 years 3 weeks 4 days 20 hours ago) and read 18524 times:

Awesome report - I'm really happy that CD seems to be moving up the chain a little bit.


Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineMarambio From UK - Scotland, joined Oct 2004, 1160 posts, RR: 25
Reply 11, posted (8 years 2 weeks 5 days 4 hours ago) and read 18382 times:

Quoting Abrelosojos (Thread starter):
Of course, I had to ask where he was from … he responded by saying Argentina on a year contract

Funny indeed. However, being the country where the 732 has been operating for the most time, and AR being the grand-daddy of all 732 operators, somehow this does not surprise me...  Smile

Great trip reports, all of them!

Saludos,
Marambio



Aerolíneas Argentinas - La Argentina que levanta vuelo.
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 12, posted (8 years 4 days 15 hours ago) and read 18101 times:

Quoting Marambio (Reply 11):
Funny indeed. However, being the country where the 732 has been operating for the most time, and AR being the grand-daddy of all 732 operators, somehow this does not surprise me...

= Yes, it was great for sure. This guy was ex-Air Force, AR, and then PL.

Cheers,
A.



Live, and let live.
User currently offlineB737100 From United States of America, joined Jul 2004, 153 posts, RR: 0
Reply 13, posted (7 years 12 months 3 days 21 hours ago) and read 17991 times:

Thanks for a very interesting report, the old 737s are my favorite, as you can tell by my user name..lol.

Regards,

will



Boeing 737 sunjet service
User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 7 months 2 weeks 4 days 5 hours ago) and read 17316 times:

With crews on AI/IC/9W/S2 flights, I have made lots of good experiences. Similar scenes happened with me when I flew. It can be very fascinating to see Indian crew treating the elderly like their parents... simply fascinating...

Great report!


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17778 posts, RR: 46
Reply 15, posted (7 years 7 months 2 weeks 4 days 5 hours ago) and read 17298 times:

Quoting Abrelosojos (Thread starter):
“Indo-Latin Boarding School of Thought”

I love that--I may have to quote you on that. Everybody just wants to get to their destination fast Wink



E pur si muove -Galileo
User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 16, posted (7 years 4 months 3 weeks 1 day 21 hours ago) and read 15000 times:

Nice one.
Looking fwd to the next TR.
regds
MEL



Think of the brighter side!
User currently offlinePLANAR From United States of America, joined Dec 2006, 155 posts, RR: 0
Reply 17, posted (7 years 4 months 3 weeks 1 day 16 hours ago) and read 14937 times:

Quoting Abrelosojos (Thread starter):
I had this old woman who sat behind me – I was in almost tears on how the extra flight attendant handled her. The old frail woman was very nervous and there was no one in her row. After finishing the safety announcement, one of the flight attendants went to her and said, “Aunty – I am going to sit next to you. You can hold my hand and you will see how there is nothing to fear about.” She then made the frail woman sit in the middle seat, sat herself on the aisle seat, and held her hand. During the meal service, the old woman did not want to eat anything. Again, this stewardess came and said, “Aunty – you must eat something. You have to maintain your awesome figure and keep on inspiring us.” The woman smiled and ate!
PS: Oh, when I was taking the cabin pictures after everyone had disembarked, another crew member came and said, “Mr. AM: Should I play with the lighting so you can get the best shot?”!

Glad you liked the Indian way of service. While going home to India, somehow I always liked the final one-hour connection on an Indian airline wayy much better than my travel from US till India on Swiss/BA/Lufthansa.

Case in example:
This January when I flew back home, I had to catch a final Kingfisher flight from BOM - MAA.
Kingfisher employees not only helped me with the luggage (unheard of in west!) (I was definitely tired after 16 hr extravaganza on BA), the guy even said - "Sir - you seem to be tried. Why don't you sit down behind the counter, while I check-in your luggage and get you your boarding pass!"
And not only that - I was given a free bottle of water to refresh myself!

Needless to say - I asked him his name so that I can write in a compliment. But he declined saying - "This is our job, sir!" - Ofcourse, I wrote in to Kingfisher complimenting on their level of service by their staff.

I wish they fly in to JFK/EWR/BOS soon.... I know I don't want to be on any other airline then!



Flim-Flam Balderdash...
User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 18, posted (7 years 3 months 3 weeks 3 days 22 hours ago) and read 13746 times:

Quoting PLANAR (Reply 17):
Needless to say - I asked him his name so that I can write in a compliment. But he declined saying - "This is our job, sir!" - Ofcourse, I wrote in to Kingfisher complimenting on their level of service by their staff.

Thats nice to hear.Must be a truely genuine Employee.
regds
MEL



Think of the brighter side!
User currently offlineSXDFC From United States of America, joined Dec 2007, 2418 posts, RR: 22
Reply 19, posted (6 years 11 months 2 days 1 hour ago) and read 12123 times:

I am sure many others would agree with me but I wish there was a way to make the same charm in a more modern way! I have often said this to my other friends who are interested in aviation " Many airline liveries/interiors of the 50s-60s-70s and maybe even 80's all reflected the countries culture and uniqueness- now they all look the damm same" Great TR- it sure seems cool to fly on a plane that is stuck in a time warp!!!  cool 


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently onlineB747forever From Sweden, joined May 2007, 17125 posts, RR: 10
Reply 20, posted (6 years 11 months 1 day 5 hours ago) and read 11996 times:

Great TR

The pics are really good.

Seems that this is a flight that you will not forget. Seems that you enjoyed it really really much.


The cabin looks really nice.




Thank you for sharing

B747forever



Work Hard, Fly Right
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