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Indigo 6E 204: 08/OCT/06: GAU-CCU: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined exactly 11 years ago today! , 5158 posts, RR: 54
Posted (9 years 6 months 3 weeks 6 days 7 hours ago) and read 24547 times:

Feedback always appreciated.

Trip Report: 015
Flight Category: Y-DSR (See Report End)
Date: 08-Oct-06
Dep.Arr.Time: 1940/2050/01:10hrs
Flight: INDIGO, 6E 204, 309 miles
Routing: GAU (Guwahati/India) – CCU (Kolkata/India)
Aircraft: 320
Seat: Economy, 13F

I > Background:

Last flight in India and first report on 6E

Part of a month long amazing passage to India for a wedding, with some stops in Asia to see friends. Routing was CCS-MIA-EWR-SIN-CGK-SIN-CCU-DEL-CCU-BOM-CCU-IXZ-CCU-IXA-GAU-CCU-SIN-ICN-YYZ-EWR-CCS with a mix of J and Y class of travel. This focuses on the 6E segment from GAU to CCU. Other trip reports for this trip will be EWR-SIN (SQ/J-Cabin), SIN-CGK (KI), CGK-SIN (VF), CCU-DEL (SG), DEL-CCU (IC), CCU-BOM (S2), IXZ-CCU (DN), CCU-IXA (CD), IXA-GAU (IT), CCU-SIN (SQ/J-Cabin), and ICN-YYZ (AC/J-Cabin). I think these reports will be “firsts” for revenue flights on CD, IT (mainline) and 6E and cover IXA, GAU, IXZ-CCU, and CCU-DEL for the first time on Airliners.Net.

II > Pre-Flight:

a) Before Airport:
Indigo shocked the world by ordering 100 A320s a year back. Well, they seem to have got off to a flying start and have been receiving a 320 a month. This was the first month of operation for them.

I booked this ticket pretty much the second day Indigo’s website went online and found an amazing deal for INR 399 + taxes. After initial modifications (mind you, I checked the website the second day of launch), Indigo’s website is now a breeze. In fact, I rank it as the best online booking experience in India. You can access it at http://goindigo.in. While the site does not have much “frills”, the booking engine itself is amazing – gives you an option to book/change/cancel reservations and lets you chose seats – and then MY FAVORITE PART – it’s the only Indian airline right now that lets you book exit row seats for an additional price of INR 100. Impressive!

b) At Airport:
As I mentioned in my trip reports earlier, Gauhati is my favorite airport in India. Having arrived early, I went to the excellent viewing deck on the top floor and managed to click a few pictures of tarmac action. While outside of the airport conformed to IADS, the inside was splendid and had many Indian-styled art-works all around. Moreover, the personnel at the airport was much nicer than counterparts in many other Indian cities. (For example, I find North Indians significantly more aggressive than anywhere else in India.)

Check-in was interesting as the woman gave me seat 15F. I was slightly confused and mentioned I had paid for an exit row seat – she looked confused as well and finally gave me my much cherished 13F. My word of advice: Indians feel genuinely uneasy at the low-cost model and charging people for extra legroom etc. Next time, I would just show up at the airport and request a free exit row seat. Who knows … might save INR 100 and have 10 more of the addictive cups of tea!

Security was a breeze and soon we were off on one of the brand new 6E buses to the aircraft. I was impressed by these buses with huge Indigo ads and the electronic displays telling you of the flight and destination. Apologies for not being able to take pictures as it was very dark. As soon as you enter the plane, the freshness hits you. The Airbus 320 is brand-spanking new and the pilot later confirmed that it had been only 8 days in service. Load was 80%.

Airport - External:

(Gauhati Airport – first on A.Net)


(Make-shit counter)

Airport - Internal:


Scenes of the tarmac:

(S2 bound for CCU)
(IAF – Viscount?)
(Spacious viewing area)



III> In-Flight:

a) Service Schedule + Impressions:
Indigo is a true low cost product. After IT and CD, it felt cheap. Service consisted of a beverage service and that is pretty much it.

b) Aircraft + Seats:
Absolutely brand new, the airline smelt fresh. Added to this was the new-look 320 lighting (see pictures) and general good cabin upkeep. Legroom was generous, even outside exit rows and so was the recline.



Views from Aircraft:


Seat Leg-Room:


Seat Recline + Angle View:




c) Meal + Beverage:

6E is definitely low-cost. You are only given a bottle of water and made to buy everything – by “everything”, I mean a pack of juice (something I bought for INR 20), and some cold drinks were available. No food. Nothing else.


d) Inflight Entertainment:
Nothing. Not even an inflight magazine. It was a shock after all the pampering I have got on many Indian airlines. I asked the cabin crew and they had no idea if 6E would ever come up with one.

(I did like their barf-bag. Probably the best looking air-sickness bag I have ever seen – well, along with the motifs on Air Indias)

e) Crew:
Very professional who knew how to handle the members on board. They were obviously trained to deal with first-time passengers and were of course convinced of the viability of the low-cost model in India. Surprisingly, they made some interesting commentary – including on how low-cost works, and how we should given them the trash so as to minimize ground time (never heard that in India), etc.

IV> Post-Flight:

Bag was waiting in the carousel by the time I reached to it. Lines for pre-paid taxi were huge; but thankfully, I had a friend pick me up.

Calcutta Airport:

(from tarmac)
(domestic arrivals board)

V> Impressions + Scores:

Indigo has slick campaigns all over India announcing its launch. It has strong ambitions to be a dominant carrier in India. It seems 6E has adopted the US Air model (its chairman I believe is ex-US Air) of no-service and is very efficient in delivering passengers from point A to B. A price sensitive passenger will have no problem going for 6E – cheap, safe, and clean. However, I personally would prefer with a little more frill. Bottom line, I would only travel with them if price was the only issue.

Reservation: 9.5
Check-In: 6.0
Lounge: n/a
Boarding: 8.5
Seat: 7.5
Aircraft Overall Ambience: 8.0
IFE: 2.0
Crew Service: 7.0
Food: 3.0
Beverages: 5.0 (standard default score, when served only beverage)
Amenity Kits + Others Freebies: 5.0 (standard default score)
Disembarkation: 7.0
On-Time Record: 10.0

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DLR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DMR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DMR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:

[Edited 2006-11-05 00:52:54]

Live, and let live.
16 replies: All unread, jump to last
User currently offlineArdian From Netherlands, joined Oct 2000, 563 posts, RR: 0
Reply 1, posted (9 years 6 months 3 weeks 6 days 7 hours ago) and read 24536 times:

Again a wonderful tripreport from your hands. Keep up the good work!

User currently offlineBritPilot777 From United Kingdom, joined Apr 2004, 1075 posts, RR: 2
Reply 2, posted (9 years 6 months 3 weeks 6 days 7 hours ago) and read 24524 times:

Nice report again with good pictures, can't wait for the next instalment!


Forever Flight
User currently offlineComorin From United States of America, joined exactly 11 years ago today! , 4909 posts, RR: 13
Reply 3, posted (9 years 6 months 3 weeks 6 days 4 hours ago) and read 24478 times:

You've got us all hooked on your grand tour! Great report!

BTW, I've known travelers to get "Delhi Belly' in India, but it's the first time I've seen a picture of a 'Make Sh?t Counter'...

User currently offlineAbrelosojos From Venezuela, joined exactly 11 years ago today! , 5158 posts, RR: 54
Reply 4, posted (9 years 6 months 3 weeks 6 days 4 hours ago) and read 24453 times:

Quoting Comorin (Reply 3):
BTW, I've known travelers to get "Delhi Belly' in India, but it's the first time I've seen a picture of a 'Make Sh?t Counter'...

= Oops. Haha. I missed the F. Lo siento!

Quoting Comorin (Reply 3):
You've got us all hooked on your grand tour! Great report!

= Thanks a lot. I miss India.


Live, and let live.
User currently offlineDIJKKIJK From France, joined Jul 2003, 1912 posts, RR: 4
Reply 5, posted (9 years 6 months 3 weeks 5 days 18 hours ago) and read 24318 times:

Quoting Abrelosojos (Thread starter):
(IAF – Viscount?)

No, that is a HS-748.

Never argue with idiots. They will bring you down to their level, and beat you with experience.
User currently offlineBlrsea From India, joined May 2005, 1588 posts, RR: 3
Reply 6, posted (9 years 6 months 3 weeks 5 days 11 hours ago) and read 24217 times:

Quoting Abrelosojos (Thread starter):
(Make-shit counter)

wow, was it really that bad?  Wink

Good report. How would you compare SpiceJet and Indigo? Both follow the LCC model, and are definitely miles above DN.

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 2
Reply 7, posted (9 years 6 months 3 weeks 5 days 11 hours ago) and read 24209 times:

As usual: it seems from the pictures that only men fly domestically on planes in India. Great pictures; thanks.

User currently offlineLY777 From France, joined Nov 2005, 2921 posts, RR: 2
Reply 8, posted (9 years 6 months 3 weeks 5 days 10 hours ago) and read 24182 times:

The cabin looks really clean

User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 887 posts, RR: 0
Reply 9, posted (9 years 6 months 3 weeks 4 days 7 hours ago) and read 24003 times:

thanks for the report. i also get try out IndiGo service from BLR to DEL. can't wait...

User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8743 posts, RR: 53
Reply 10, posted (9 years 6 months 3 weeks 2 days 11 hours ago) and read 23869 times:
Support Airliners.net - become a First Class Member!

Nice report & photo's, like the shot of the viewing area Smile



User currently offlineRdwootty From United Kingdom, joined Sep 2005, 910 posts, RR: 2
Reply 11, posted (9 years 6 months 3 weeks 2 days 9 hours ago) and read 23852 times:

Just a note about the aircraft with a prop engine. It will not be a viscount as they had 4 engines and there does not appear to be a missing one on the wing?

User currently offlineComorin From United States of America, joined exactly 11 years ago today! , 4909 posts, RR: 13
Reply 12, posted (9 years 6 months 3 weeks 3 hours ago) and read 23755 times:

Quoting Rdwootty (Reply 11):

It's a HS 748 - A Hawker Siddeley turboprop built under licence in India. Pleas note previous post.

User currently offlineHAWK21M From India, joined Jan 2001, 31875 posts, RR: 54
Reply 13, posted (9 years 6 months 2 weeks 5 days 22 hours ago) and read 23659 times:

Nice Pics.Great TR.
The Aircraft in doubt is the HS-748 Avro.An estimated 32 aircraft are still in service with the IAF and are mainly used for communication and transport training duties


Think of the brighter side!
User currently offlineJlk From United States of America, joined Dec 2006, 184 posts, RR: 0
Reply 14, posted (8 years 4 months 2 weeks 6 days 16 hours ago) and read 21738 times:

Quoting Abrelosojos (Thread starter):
(Make-shit counter)

You mean "Make-shi(f)t counter"  Wink

User currently offlineBigTom From United Arab Emirates, joined Dec 2006, 597 posts, RR: 3
Reply 15, posted (8 years 4 months 2 weeks 6 days 2 hours ago) and read 21637 times:

Just curious, how is Indigo doing nowadays, didn't get a chance to fly it on my last trip to India.


User currently onlineB747forever From Sweden, joined May 2007, 17771 posts, RR: 10
Reply 16, posted (8 years 4 months 2 weeks 3 days 20 hours ago) and read 21519 times:

Quoting Jlk (Reply 14):

If I did bump up this TR, all of you would go crazy for me!!!!

Work Hard, Fly Right
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