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Suvarnabhumi-Hong Kong Rt - TG B747-300 And A300  
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Posted (7 years 9 months 2 weeks 5 days 15 hours ago) and read 12937 times:

Here’s a brief report of my first TG flight from the new Suvarnabhumi airport. I booked a last-minute TG Super Deals fare to Hong Kong, flying on the ancient B747-300 and A300. Suvarnabhumi had been open for about 5 weeks at this point, so I expected nice facilities and a smooth trip. The reality was something entirely different.

I took a taxi at 5:30am, and after a rather quick 30-minute ride, arrived Suvarnabhumi. The structure looks mighty impressive from outside, but I’m afraid that’s pretty much it. I spotted the brand new 777-200ER HS-TJR and Orient Thai’s newest 747-300 HS-UTO on the ramp near TG hangars as we were driving to the passenger terminal building.

Entrance 1 for TG premium passengers at 6am. Never heard of Royal Orchid Premium whatever that is…
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/1.jpg

Entrance 4 for TG Economy


Inside the check-in hall
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/3.jpg

As soon as I made it inside the check-in hall, I was shocked at the crowds inside. The layout is weird, there are no seats to speak of, and hundreds of people hanging around the check-in desks. These can’t possibly all be passengers, it’s time to tell the sightseeing folks to take a hike as the situation is ridiculous. One could hardly walk in the check-in hall. All the big rotating doors at the entrances were out of order I noted.

Star Gold check-in is a complete joke. TG has two whole rows dedicated to Royal Silk Class, yet Star Golds in economy have to use regular desks with a Star Gold sticker the economy area. There were four desks with long lines, beyond ridiculous. It took me at least 10 minutes in queue, there were never any queues at Don Muang TG premium check-in. I bet the TG employees enjoy chatting with each other in the C/F check-in zone as I can’t imagine there to ever be enough passengers to keep those desks occupied.

Please also take out those AOT logos on the screens, the things are to direct people to the correct desks, not advertising IMHO. For example the Finnair screens have “Business Class” with tiny letters next to a huge AOT logo, and cattle class folks end up using it.

Gold check-in
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/4.jpg

TG Check-in area
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/5.jpg

The next unpleasant surprise is when you try to go to departures. What they claim to be the world’s largest single passenger terminal has about two metres between the end of check-in counters and the booths where you pay the departure tax. Lots of fun with all the masses trying to make their way to passport control. They haven’t bothered to move the machines here from Don Muang, s everybody has to queue up,

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/6.jpg

Passport control was quicker than at Don Muang, but what’s the point of bragging about the number of passport control desks when 70% of them were not staffed and the rest had long lines? What follows after your passport is stamped is probably an unpleasant surprise for many. A downward sloping ramp that could be best described as an ice skating rink. I almost fell down about five times. The whole terminal has the same tiles, whoever bribed their way into providing something completely unacceptable as floor tiles should be held responsible. Any US airport operator would be bankrupt from lawsuits already.

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/7.jpg

At least they now have signage…


Thai style


http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/9.jpg

There is temporary signage everywhere, like these lounge and gate signs.


http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/12.jpg

Shopping arcade – construction STILL going on
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/11.jpg

The D-concourse TG lounges are down one level from the shopping area, as are other lounges. This is where I realized what many had complained about – there’s a serious lack of lighting everywhere at the airport, very dark unless you’re by the windows. Also, the concrete surfaces look terrible, nobody bothered to polish them I guess. It’s also generally very dirty everywhere.

Dark entrance to the new TG flagship lounges
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/14.jpg
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/20.jpg

Equally dark inside
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/15.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/16.jpg

The lounge was overcrowded, and a huge disappointment. Basically a long corridor with seats if you manage to snag one (though the crowding should be reduced with more lounges opening). There’s a smoking room, some computers, a few relaxation chairs, kids’ playplace and a few buffet counters. Very ordinary business class lounge, I expected something special.

The place offers no proper food apart from pastries, sandwiches and fruit. This is supposed to be TG’s flagship offering – compare that to food like omelettes and noodles (breakfast), salads, chicken fillet with mashed potatoes etc offered by SQ in Singapore. CX Noodle Bar in HKG… The list goes on. The saddest thing is that Hong Kong international airport is 10 years old IIRC, and the CX lounges beat the heck out of what TG came up in 2006.

I wanted to have some breakfast, but took some small sandwiches and JW Black Label instead since all they offered was those pastries.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/17.jpg

There were a few cleaners to be seen, all they were interested was picking up plates before you had finished eating the stuff. The toilets were filthy and look at the floor… Looks like some garbage room in a grocery store, not a flagship business class lounge of what’s supposed to be a top Asian airline.

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/19.jpg

Apparently the concourse C lounge has now opened, I snapped a picture on my way to the gate. The disinterested TG check-in girl of course didn’t bother informing me of any lounges, not that any TG staff at BKK ever has.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/21.jpg


Air Asia Super Elite, Cebu Pacific Titanium
23 replies: All unread, jump to last
 
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 1, posted (7 years 9 months 2 weeks 5 days 15 hours ago) and read 12938 times:

04 November 2006
Bangkok Suvarnabhumi Intl (BKK/VTBS) – Hong Kong Chek Lap Kok (HKG/VHHH)
Thai Airways International TG/THA 600
Boeing 747-3D7
HS-TGD “Suchada”
0800-1145 – On Time
Economy Class, Seat 68A

View Large View Medium
Click here for bigger photo!

Photo © Craig Murray
View Large View Medium
Click here for bigger photo!

Photo © Yuxiaobin



I chose a seat in the back where the config narrows down to 2-4-2.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/18.jpg

TG 600 was departing from C9 this morning, not far from the lounge actually considering the distances at Suvarnabhumi.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/22.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/23.jpg

Boarding started late despite the aircraft having sat at the gate since I arrived at 6am, with no explanation given. Operating the flight was HS-TGD which I have flown once from HKT to BKK earlier. Upon entering, it felt like I had just stepped back twenty years in time. I’m willing to bet the interior is factory fresh from 1987 when the aircraft was delivered to TG.

Note the old seats and ancient overhead bins, as well as the very old style classic 747 wall panels
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/24.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/25.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/26.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/30.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/28.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/27.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/38.jpg

Good legroom
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/29.jpg

We were pushed back a few minutes late with an extremely light load in economy. A company 777 taxiing past us
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/31.jpg

Taxied to 19L and a very noisy takeoff followed, likely one of my last ones on the classic 747.

Cabin during takeoff
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/32.jpg

Wing shot
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/33.jpg

At cruise altitude
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/35.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/34.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/36.jpg

Service started shortly with juices offered first.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/37.jpg

Breakfast was served, and I got my seafood meal as pre-ordered. Asked for a Beer Chang to go with it despite the early hour, and it was promptly delivered.

Nice seafood dish
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/40.jpg
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/42.jpg
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/41.jpg

Since my meal didn’t exactly resemble a breakfast, I decided to round it off with a coffee and cognac.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/43.jpg

Tried to listen to some music channels after the meal, none were working. This bird of course had the ancient controls as well, so I’m not surprised.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/39.jpg

I then had some more cognac, read the BKK Post and Nation, and soon we were on descent into Chek Lap Kok. Service was ok, though nothing to write home about. No coffee/juice refills typical of TG usually, and all attendant calls went unanswered unlike on SQ where a F/A will appear by your seat in about 30 seconds.

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/45.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/44.jpg

Landing was on time more or less, at gate 40-something. After a quick train ride, I quickly cleared immigration and took the Cityflyer bus to Kowloon.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 2, posted (7 years 9 months 2 weeks 5 days 15 hours ago) and read 12935 times:

05 November 2006
Hong Kong Chek Lap Kok (HKG/VHHH) – Bangkok Suvarnabhumi Intl (BKK/VTBS)
Thai Airways International TG/THA 605
Airbus A300B4-605R
HS-TAH “Napachinda”
2215-2359 – On Time
Economy Class, Seat 33G

View Large View Medium
Click here for bigger photo!

Photo © Ian Moy
View Large View Medium
Click here for bigger photo!

Photo © Poowin Bunyavejchewin



After one night in Hong Kong, I took the Cityflyer A21 back to Chek Lap Kok at about 6pm. I did my best to try to convince the agent to let me take the 8:40pm flight to Bangkok. No way to do it, even if I paid for the overpriced upgrade (US$165 – a robbery if your aircraft is A300 or old 747). Never mind that the flight was switched from A340-600 to 747 old config with plenty of empty seats.

HKIA is of course a joy to use, sad to say but the process from the bus to the lounge was much better than at Suvarnabhumi. Airy, bright, no crowds, friendly check-in, short wait at immigration and efficient centralized security check. The new TG lounge at HKG is also by far nicer than the flagship offering at Suvarnabhumi. Plenty of hot food, ice cream, not crowded at all – excellent. I had a shower and had some dinner, accompanied with quality drinks such as Perrier and JW Black.

Royal Orchid Lounge HKG http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/46.jpg

Decent food
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/47.jpg

Boarding was from gate 42 just beside the lounge, and the gate setup at HKG is also by far the best I’ve used – priority boarding on the other side and actually enforced.

I thought the 747-300 was ancient, but oh man… This machine just looked 10 years older despite actually being two years younger. Flowers on the walls and seats, dark brown traytables etc. Something I’d expect from airlines like Biman Bangladesh. Nostalgic for sure, but look at what the competitors such as SQ and CX are flying.

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/48.jpg
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/49.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/50.jpg

Next to us was parked Orient Thai’s usual suspect – 747SR HS-UTM. Boarding was soon completed, and the flight was surprisingly full, maybe 70% in Y. Though, business had maybe 5 or less pax. Most of the economy pax seemed to be some Chinese tour groups.

The check-in agent had kindly blocked me a whole row of 4, so I moved to one of the middle seats and spread out newspapers and stuff on the other seats. All was well until at some point after the meal two package tourists simply threw away the stuff and sat down in my blocked seats. What morons, how about at least asking before touching somebody else’s things… I let them know I was less than impressed but it seemed to go to deaf ears, as they didn’t move back to their original seats.

We pushed back on time, and took off shortly thereafter. Service started with snack mixes and drinks, I had a couple of GTs (Bombay Sapphire) since they seemed to be more than happy to serve more before starting dinner service.

http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/51.jpg

Again, my seafood meal was loaded, this time prawns in cream sauce and pasta. Nice fish appetizer as well. Service was pretty good, and wine refills were given a couple of times.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/52.jpg
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/53.jpg

Dessert with the SFML was simply fruit while others got some sort of cake, but that didn’t prevent me from ordering coffee and cognac again. Full glass in Y.
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/55.jpg

The rest of the flight was uneventful; I snapped this picture of the ancient looking cabin
http://i133.photobucket.com/albums/q61/lufthansa747/hkgnov06/54.jpg

We landed at Suvanabhumi just before midnight as scheduled, and parked at a remote stand. Comical as there were plenty of empty gates, but alas, we’re talking about TG here. Can’t get rid of those Don Muang procedures too quickly…

Arrival immigration was very quick, and the bus arrival actually helped to avoid the maze of shops they have built on the concourses before you reach immigration.

Very disappointed with Suvarnabhumi so far. I really hope it gets better, or else it will never get to SIN/HKG level just as one high level exec from who left the project predicted.

TG’s Y service was of course superb, but the ground arrangements for Star Golds and these 20-years old planes are a joke. I quite enjoyed the 743, but what does the average traveler think?

Hope you enjoyed.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 3, posted (7 years 9 months 2 weeks 5 days 15 hours ago) and read 12901 times:

Next Report

10NOV BKK-HKT TG 921 C 744
12NOV HKT-BKK TG 920 F 744

Next Trips (revised)

Kuala Lumpur

16NOV BKK-KUL LH 782 Y 744
17NOV KUL-MYY AK5256 Y 733/320
19NOV MYY-KUL AK5257 Y 733/320
20NOV KUL-BKK LH 783 Y 744

Amsterdam/Athens

22NOV BKK-SIN AY 097 J M11
22NOV SIN-BKK AY 098 Y M11
23NOV BKK-HEL AY 098 Y M11
23NOV HEL-AMS AY 841 Y 320
24NOV AMS-FRA LH4671 Y 733
24NOV FRA-ATH LH3382 Y 321
25NOV ATH-FRA LH3381 Y 321
25NOV FRA-AMS LH4682 Y 735
26NOV AMS-HEL AY 846 Y 319
26NOV HEL-BKK AY 097 Y M11
27NOV BKK-SIN AY 097 Y M11
27NOV SIN-BKK AY 098 J M11

Jakarta/Surabaya (dates subject to change)

02DEC BKK-SIN SQ 063 Y 773
02DEC SIN-CGK SQ 162 Y 345
04DEC CGK-SUB
05DEC SUB-CGK
05DEC CGK-SIN SQ 155 Y 345
05DEC SIN-BKK SQ 064 Y 773

Hong Kong

09DEC BKK-HKG CX2700 J 330
09DEC HKG-BKK AY 092 J M11

Helsinki/Dubai

19DEC BKK-DXB EK 385 Y 773
19DEC DXB-FRA EK 045 Y 773
19DEC FRA-HEL LH3108 Y 320
08JAN HEL-FRA LH3103 Y 320
08JAN FRA-DXB EK 048 Y 343
11JAN DXB-BKK EK 372 Y 77W

Hanoi

18JAN BKK-HAN FD3702 Y 733
19JAN HAN-BKK AF 171 J 744

Tokyo

08MAR BKK-ICN KE 654 J 773
08MAR ICN-NRT KE 703 J 773
10MAR NRT-ICN KE 702 J 772
10MAR ICN-BKK KE 651 J 773

Papeete

27MAR BKK-SYD BA 009 F 744
28MAR SYD-PPT TN 004 F 343
31MAR PPT-SYD TN 003 F 343
01APR SYD-BKK BA 010 F 744



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 4, posted (7 years 9 months 2 weeks 5 days 13 hours ago) and read 12758 times:

Thanks Lufthansa747!

Thanks for the detailed report and I agree with your conception of the new BKK Suvarnabhumi Airport. Despite I am only there for transit (which is not fun and does not improve from previous experiences at Don Muang... not to mention very impatient staffs, and lots of walking and poor signage about location of transit desks of various airlines), I agree with the really strange layout and flow of the airport. Thanks of the discussion of the departure experiences! I will take notes when I fly out of BKK late in December.

Thanks,
Carfield


User currently offlineKeysman73 From United Kingdom, joined Nov 2005, 46 posts, RR: 0
Reply 5, posted (7 years 9 months 2 weeks 5 days 13 hours ago) and read 12751 times:

Great report...although I can see that you're not too enamoured with Bangkok's new airport.  Smile

I flew TG from LHR-BKK in September in Y and was impressed...meals were more than acceptable and seat pitch was great. The cabin however, did look exactly like your pictures show...a bit dated with even older (it seems) IFE.

I'd fly with them again though.

Also, how come you've got so many flights coming up? I presume your job requires a lot of travelling?

Cheers.

Alan.


User currently offline767747 From United States of America, joined Jan 2005, 1931 posts, RR: 24
Reply 6, posted (7 years 9 months 2 weeks 5 days 13 hours ago) and read 12736 times:
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Great report and nice pictures!!! I like the A300; what a nice aircraft. I flew on one in '96 from Cairo to Luxor on Egypt Air, and then on one from Frankfurt to Berlin on Lufthansa in '02.

767747


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 7, posted (7 years 9 months 2 weeks 5 days 12 hours ago) and read 12717 times:

Quoting Carfield (Reply 4):
not to mention very impatient staffs,

Yeah, I've always found TG ground staff to be incompetent, impatient and they just can't be bothered to do anything.

Quoting Keysman73 (Reply 5):
I flew TG from LHR-BKK in September in Y and was impressed

Indeed, TG Y is the best out there IMHO apart from IFE and inconsistency.

Quoting Keysman73 (Reply 5):
I presume your job requires a lot of travelling?

Actually all leisure travel.  Smile

Quoting Keysman73 (Reply 5):
I can see that you're not too enamoured with Bangkok's new airport.

Well, the airport itself is impressive. Just like TG has huge potential as an airline. But both of them are run by people who just don't have a clue, like ex-air force generals running TG.

AOT has had two months now to get the thing running, yet they can't be bothered to even clean the airport which is dirty just about everywhere! Instead of replacing the original inadequate signage, there are temporary signs all over the place. TG hauls catering from Don Muang as their facility had a fire - can't be bothered to offer decent food at their flagship lounges. You get the idea... Pathetic. Neither TG nor Suvarnabhumi will ever be anything more than old TG and Don Muang if this "mai pen rai" attitude prevails.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineP51Mustang From Germany, joined Jan 2004, 31 posts, RR: 0
Reply 8, posted (7 years 9 months 2 weeks 5 days 12 hours ago) and read 12704 times:

Hi Lufthansa747

Omg, i thought things would improve with the new Airport. But there seems to be MUCH work to be done!

Thanks for sharing your experience!


Regards Andreas (P51Mustang)



Waldorf: "The question is: What is a manamana ??"Statler: "No ! The question is: Who cares ?"
User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5163 posts, RR: 55
Reply 9, posted (7 years 9 months 2 weeks 5 days 12 hours ago) and read 12693 times:

Hey, Lufthansa747,
great report/pix as always.
Now I think that is something real, beneath the official "no problems, everything works well" statements to BKK´s major airport change.
We will see whats going on there further.
BTW, interesting timetable, I hope we will see some more reports.
Best regards,
Markus (FLIEGER67)



Next: The eastern Intersky!.
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 10, posted (7 years 9 months 2 weeks 5 days 12 hours ago) and read 12678 times:

Quoting FLIEGER67 (Reply 9):
Now I think that is something real, beneath the official "no problems, everything works well" statements to BKK´s major airport change.

Well they seem to have worked out the baggage issues and delays because of that. So it's mostly minor inconveniences to passengers... I compare Suvarnabhumi against the likes of HKG/ICN/SIN, of course it's better than Don Muang but IMHO that isn't nearly enough being Asia's newest airport.

Some major problems like the lack of lights, toilets and seats as well as some design flaws like the tiny arrivals hall are just unbelievable in this day and age IMHO.

TG check-in/lounges is TG problem - no surprises there with their general incompetence. Could be easily solved but it's too much to expect from TG I'm afraid. Departure tax will be collected at ticketing starting 1FEB07, so that problem will go. But what on the earth are they going to do with the ice skating rink... err I mean floors.

[Edited 2006-11-15 23:32:24]


Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 11, posted (7 years 9 months 2 weeks 5 days 8 hours ago) and read 12545 times:

Quoting Lufthansa747 (Thread starter):
The place offers no proper food apart from pastries, sandwiches and fruit. This is supposed to be TG’s flagship offering – compare that to food like omelettes and noodles (breakfast), salads, chicken fillet with mashed potatoes etc offered by SQ in Singapore.

I have had the same problem with the old TG lounge back at DMK. Looks like little has changed.

Quoting Lufthansa747 (Thread starter):
The disinterested TG check-in girl of course didn’t bother informing me of any lounges, not that any TG staff at BKK ever has.

Once again, this is the problem with TG staff. Either they are very good, or very lousy. Looks like you got one tail end of it.

Quoting Lufthansa747 (Reply 1):
Tried to listen to some music channels after the meal, none were working.

Your bad luck just keeps on coming...

Quoting Lufthansa747 (Reply 1):
No coffee/juice refills typical of TG usually, and all attendant calls went unanswered unlike on SQ where a F/A will appear by your seat in about 30 seconds.

... and coming...

Damn, what a bad journey! I am really disappointed to read about TG's stellar service reputation going down the drain like that.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineArdian From Netherlands, joined Oct 2000, 544 posts, RR: 0
Reply 12, posted (7 years 9 months 2 weeks 5 days 8 hours ago) and read 12545 times:

The 743 from TG brings back good memories... My first intercontinental flight from AMS to BKK in 1995.
Very nice tripreport. I would love to fly in such an 'oldschool' plane with a dated interior, but that's me  wink 

I'm very curious how Suvarnabhumi will look like when truly everything is finished. Awesome to see they have a Bvlgari-shop (love that brand, not that I have enough money for it...)


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 13, posted (7 years 9 months 2 weeks 5 days 7 hours ago) and read 12545 times:

Great report, and I especially enjoyed your candid commentaries.

I don't know if it is because of the quality of the photos due to the poor lighting in the building, but for a 3 month old building, it certainly looks drab, unfinished, and yes dirty.

I would like to know if Star Gold passengers are allowed into the lounge when traveling on any Star Alliance flights? I read somewhere in another forum that due to the limited number of lounges and the fear of over crowding existing ones, Star Gold members travelling in Y class are not allowed access to TG lounges. Can anyone confirm this?

The A300 cabin brings back good old memories of my military chartered flights with them way back in 1992!! Seems like nothing has changed!  Smile



There's always a better way to fly...
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 14, posted (7 years 9 months 2 weeks 5 days 5 hours ago) and read 12545 times:

Quoting SQ772 (Reply 13):
I would like to know if Star Gold passengers are allowed into the lounge when traveling on any Star Alliance flights?

Allowed apart from UA*G. Apparently UA is too cheap to pay TG's higher lounge fees and UA*Gs are directed to the Louis Tavern lounges.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineThai744 From Australia, joined Jun 2004, 301 posts, RR: 0
Reply 15, posted (7 years 9 months 2 weeks 4 days 18 hours ago) and read 12542 times:
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Nice report.

I agree totally with your comments regarding the new airport at BKK. It's a joke. I fly in/out about 3 times a month and I hate it already for the reasons you mention above. Not to mention lack of photography opportunities.

TG has gone down the gurgler. It's really sad. They're so far behind SQ/MH/CX now, its unbelievable. And their fares are higher! You've got to be kidding. From BKK at least, anyway.


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 16, posted (7 years 9 months 2 weeks 4 days ago) and read 11250 times:
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Hi Lari,

Excellent report as usual.

I must say the airport seems pretty poor, you expect teething issues, but after 2 months of ops, you'd expect most of those issues to be ironed out.

From your pictures, there is far too much signage there, people are going to be confused by excess signage.

I too agree with the lack of light, it appeares finr when near the gate areas, but the other areas doid look pretty dim.

As to cleaning, well, you'd have thought that was a given, perhaps they forgot to organise a cleaning contractor!?

I flew a TG A300 back in january, and too agree the cablin needs a revamp, pls in Business the legroom is less than stellar!

I'm still missing the 743 from my log book, it might stay that way too Sad

Look forward to the next reports.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineShinkai From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 9 months 2 weeks 3 days 17 hours ago) and read 11084 times:

well done! i love the new airport! suvanarabumi why is the i silent?

(catch me if you can, kieron the loser with insecurities problem)


User currently offlineChristao17 From Thailand, joined Apr 2005, 940 posts, RR: 8
Reply 18, posted (7 years 9 months 2 weeks 1 day 21 hours ago) and read 10713 times:

Lari -

Hi there - nice report. I'm actually in MEL right now and will have my take on the new Suvarnabhumi in another week or so, after my return. Your repot is spot-on, though:

Quoting Lufthansa747 (Thread starter):
Please also take out those AOT logos on the screens

I was staring at the screens for several seconds trying to figure out where I was supposed to check-in. Heaven forbid that information like airline, flight number and destination be prominently displayed on the monitor!

Quoting Lufthansa747 (Thread starter):
the booths where you pay the departure tax

The Post reports that commencing in February 2007 the tax will be incorporated into tickets, but will rise to 700 baht.

Quoting Lufthansa747 (Thread starter):
The place offers no proper food apart from pastries, sandwiches and fruit.

That's the same as the lounges in Don Meuang, right? Pales compared to their lounge in HKG. Maybe as the new TG catering facility is brought on line they'll expand their food selections?

Quoting Lufthansa747 (Reply 7):
Neither TG nor Suvarnabhumi will ever be anything more than old TG and Don Muang if this "mai pen rai" attitude prevails.

Ah, sounding like a bitter farang... (teasing)

Quoting Shinkai (Reply 17):
suvanarabumi why is the i silent?

Poor transliteration into English. The final character in the Thai name has a long "i" vowel that is silent. For whatever reason, they official English version retained that silent vowel. That decision is a good example of the type of "what the heck!?" thought process that one finds a lot here.



Keeping the "civil" in civil aviation...
User currently offlineThe777Man From United States of America, joined Jul 1999, 6558 posts, RR: 55
Reply 19, posted (7 years 9 months 2 weeks 1 day 9 hours ago) and read 10581 times:

Great report, Lari!

I went thru Suvarnabhumi about the weeks ago and was also hugely disappointed. Lack of signage etc. Even the signs they have, are the same greyish old-looking color like at Don Muang. VERY disappointing.

Hope you try TG's new 777-200/ERs soon...

Take Care

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 20, posted (7 years 9 months 2 weeks 17 hours ago) and read 10442 times:

Quoting Thai744 (Reply 15):
They're so far behind SQ/MH/CX now, its unbelievable. And their fares are higher! You've got to be kidding. From BKK at least, anyway.

Sad but true. If you get a cheap Y class fare, then I'd say TG is great. For normal market fares ex-BKK, others offer much better value.

Quoting BA319-131 (Reply 16):
but after 2 months of ops, you'd expect most of those issues to be ironed out.

That's exactly my point. But nothing has been sorted out even by now - all revolving doors out of order and same ridiculous looking temporary taxi signs after arrival as of last night 11pm.

Quoting Christao17 (Reply 18):
The Post reports that commencing in February 2007 the tax will be incorporated into tickets, but will rise to 700 baht.

Yes indeed. But what reason is there not to bring the working machines from DMK since it will be months anyway? Perhaps somebody forgot the electric sockets for them... Talking of forgetting or poor design - the toilet at one gate at really quiet Miri Airport in Malaysia had 5 stalls and 7 urinals - apparently the Suvarnabhumi toilets have something like 2+2 and there's only a few in the whole departure hall...

Quoting Christao17 (Reply 18):
That's the same as the lounges in Don Meuang, right?

Yes indeed. But very poor in comparison with other Asian airports.

Quoting Christao17 (Reply 18):
Maybe as the new TG catering facility is brought on line they'll expand their food selections

I sure hope so, but the whole lounge buffet design is plain poor. All the pastries I had were cold despite the hotplates there... Not that it was an issue on the LH KUL trip since they had no food on offer most of the time after having run out.

Quoting Christao17 (Reply 18):
Ah, sounding like a bitter farang...

I very much like the "mai pen rai" attitide with some things - but airports and airlines - no thanks. Big grin

Quoting Christao17 (Reply 18):
For whatever reason, they official English version retained that silent vowel. That decision is a good example of the type of "what the heck!?" thought process that one finds a lot here.

Many of the public buses I noted use the other versions... Suwannapum, Suvannaphoom, Suvannabhum, Suvannaphumi...



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineChristao17 From Thailand, joined Apr 2005, 940 posts, RR: 8
Reply 21, posted (7 years 9 months 1 week 6 days 23 hours ago) and read 10337 times:

Quoting Lufthansa747 (Reply 20):
Many of the public buses I noted use the other versions... Suwannapum, Suvannaphoom, Suvannabhum, Suvannaphumi...

It does make for a lot of fun... I call the game, "Guess what Thai word this is supposed to be!"



Keeping the "civil" in civil aviation...
User currently offlineWarreng24 From United States of America, joined Nov 2005, 707 posts, RR: 0
Reply 22, posted (7 years 9 months 2 days 6 hours ago) and read 9584 times:

Awesome trip report. Thanks so much for posting it!

User currently offlineWN230 From United States of America, joined Jul 2006, 341 posts, RR: 1
Reply 23, posted (7 years 9 months 1 day 10 hours ago) and read 9307 times:

Quoting Lufthansa747 (Reply 2):
HKIA is of course a joy to use, sad to say but the process from the bus to the lounge was much better than at Suvarnabhumi. Airy, bright, no crowds, friendly check-in, short wait at immigration and efficient centralized security check. The new TG lounge at HKG is also by far nicer than the flagship offering at Suvarnabhumi. Plenty of hot food, ice cream, not crowded at all – excellent.

Sure did look like it. From what you put in the report, I just seem to like HKG more than BKK. Anyways, your report was good and so were the pics.

WN230



Judas Priest North American tour in '08 . . . cannot wait!!!
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