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DL Shuttle BOS-LGA-BOS: Unimpressed  
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Posted (7 years 8 months 1 week 2 days 22 hours ago) and read 6174 times:

Rather than making my parents drive to and from Dartmouth to come home for the Thanksgiving holiday (4.5 hours each way), I decided to take the Dartmouth Coach (a Dartmouth shuttle service) to BOS and fly DL Shuttle from BOS to LGA for the impressively low price of $120 roundtrip. According to my parents, the last time I flew DL was when I was 2 years old; otherwise, it's been all CO from EWR for me. CO didn't have a flight that departed from BOS late enough that I could take, so DL was basically my only option.

November 21, 2006
DL1935
BOS-LGA
Scheduled Departure: 8:30 PM
Actual Departure: 8:48 PM
Scheduled Arrival: 9:43 PM
Actual Arrival: 10:33 PM
MD-88

After taking the Dartmouth Coach from Hanover and getting dropped off in front of Terminal A, I literally ran through security in order to make it to my flight on time. There was major traffic getting to Logan because of the closed-off tunnel, and I didn't walk through the doors of the terminal until 8:08 PM. There was no one in the TSA line; the agents were literally sitting there, just staring at each other. I've been through the drill plenty of times, so my laptop, coat, and shoes were all out and in the bins within seconds; I handed my boarding pass to the agent and said, "don't worry, I'm not a selectee." He smiled and said to me, "Man, someone knows what they're doing. I've had so many college students today that didn't have a clue what to do." Then he smiled and wished me a nice flight. Yes, believe it or not, it is possible to have a positive experience with the TSA. I headed over to gate A3, where they were just about to start boarding the plane, and this is where things went downhill. The gate agent had boarded about half the plane; I was next in line, and he suddenly looked at his computer and said quietly, "Oh sh**. He looked at the other gate agent, who looked at her screen, tapped on the keyboard a little bit, and then said, "Well, we've got to deboard them."

The male gate agent, the one doing the BP scanning, walked down to the aircraft and I'm assuming made an announcement telling everyone that they had to deboard. While he was down there, I asked the other gate agent what happened, and she said that the computer wasn't in the right mode to record the boarding pax (does that make any sense to any DL people? - I know nothing about how the GDS systems work). The looks on the passenger's faces and grumbles as they walked off the plane was not positive; that's for sure. The gate agent started over, reboarded the aircraft correctly this time, and about 20 minutes later, everyone was onboard, with only a few empty seats here and there. As I boarded, there was a cranky F/A at the door standing there with a frown; I gave her a cheery "Hello!" as I walked onboard, but she didn't respond to me. Oh well, it was late, and I guess that they were tired. Not a good first impression though, given the incompetent gate agent and unhappy inflight crew.

Nearly the entire plane was filled with business pax in suits; I felt like I was the only one that wasn't a business traveler on the entire airplane. I wandered down the aisle, looking for an available seat (open seating on DL Shuttle flights), and found overhead bin space and an empty aisle seat on the D/E side of the aircraft. As I sat down, the first thing I noticed was that the plane was absolutely filthy. I know that these flights do multiple segments per day and are turned around rather quickly, but there was crumbs all over the floor and on the seats, my seatback pocket was filled with garbage, the tray table was dirty (it was so sticky that the crumbs were actually stuck to it) - the whole cabin really looked like it needed a good scrubbing.

We finally pushed back, the F/A's ran through the safety demo while the lead F/A mumbled so quickly through the announcements that I seriously hoped that there wasn't anyone on board who actually didn't already know the safety details. We pushed back about 20 feet from the gate and then sat there for a good 5 minutes without anything happening. I wondered what was going on; normally, you're moving within a minute or two, so I knew that something was wrong. Finally, the pilot came on and told us that we had missed our arrival slot into LGA because of the delay in boarding and that we were "on hold" from LGA ATC because they were so congested and that we had an "indefinite" wait before we could take off. Furthermore, to make things worse, we couldn't get out of our seats because we were on the "active taxiway", so no one could get up to go to the bathroom or stretch while waiting.

At about 9:20, after waiting for about a half hour without any updates, we finally started moving again, and we headed over to the runway. We parked at the end of the runway for a good 5 minutes, and I was really puzzled because I had never waited at the end of the runway before; for me, it had always been on the taxiway next to it. We finally took off at about 9:30, and soon afterwards, the lead F/A, again mumbling and talking really quickly, informed the cabin that "due to the short nature of our flight, there will not be sufficient time to provide a service for the cabin" and therefore "not to bother the flight attendants unless we were having an emergency." And we never saw them for the entire flight; they spent the whole time talking in the front galley.

Not enough time? Give me a break. I flew CO to and from Boston last summer from EWR on a 735 both ways, and the 3 F/A's were able to do a full beverage service in the cabin without any problems; these DL F/A's were simply being lazy.

After a few s-turns to slow us up on the way into LGA, we landed at about 10:20 PM. The lead F/A did the customary landing spiel, which nobody could understand because she, like before, talked ridiculously fast and mumbled. We pulled into the gate and deboarded rather quickly; it's really nice when pax don't have a ton of carryon bags that are holding them up. I stepped out into the Marine Air Terminal - what a time warp! I couldn't believe how old the terminal appeared inside, especially given the fact that DL prides themself on this shuttle service they offer for business pax, but hey, I guess it gets the job done.

I met up with my parents waiting outside the security exit, and we headed for home in New Jersey. Driving back, we realized that LGA is quite a pain to get to by comparison to EWR given that you have to take two bridges and cut through Manhattan and congested NYC to get there, especially when EWR is a straight shot down the turnpike. Now, granted, this is not DL's fault and is just a fact of where I live, but it didn't exactly help to improve the overall experience.

On the whole, not surprisingly, I was highly unimpressed with DL on this flight. The gate agents in Boston were inept, causing us to miss our departure window, making us wait on the ground in Boston for something that was totally DL's fault. The plane was ridiculously dirty, the F/A's were rude and lazy, and to top everything off, we ended up arriving 45 minutes late on a 1:13 scheduled flight.

Not impressive, DL. I might fly CO normally, but I went into this with an open mind and an unbiased attitude, especially because I know that DL has gone to great lengths in order to try and revamp themselves as a carrier.

The return to follow, well, when I fly it on Sunday.

38 replies: All unread, showing first 25:
 
User currently offlineATLflyer From United States of America, joined Jan 2006, 736 posts, RR: 0
Reply 1, posted (7 years 8 months 1 week 2 days 13 hours ago) and read 6001 times:

That is not good to hear...I thought they offered a snack bag to all passengers in addition to beverages?

http://www.delta.com/planning_reserv.../delta_shuttle_amenities/index.jsp

Nothing worse than a dirty plane too...hopefully your flight home will be a better experience!


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9509 posts, RR: 52
Reply 2, posted (7 years 8 months 1 week 2 days 11 hours ago) and read 5931 times:

Delta advertises its free snacks and drinks on shuttle flights, so it is ridiculous that the crew decided that the flight was too short. They advertise free alcohol, so the laziness of the flight attendants could lead people over to the competitor.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineWMUPilot From United States of America, joined Jan 2003, 1473 posts, RR: 12
Reply 3, posted (7 years 8 months 1 week 2 days 9 hours ago) and read 5874 times:

Heck, even we provide snack and drink service on our shuttle flights! Sorry you had a bad experience on DL.


JetBlue - Bringing humanity back to air travel
User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 8 months 1 week 2 days 8 hours ago) and read 5834 times:

I hope your flight home is better! Honestly, sometimes there are bad flights where the crew still does what it can, but your experience really calls for a letter to customer service. If you write it nicely, at the very least they might give you some sort of minor compensation in the future (like some miles, or coupons, or something). I'm pretty lenient on how good my flights need to be, but your experience was in my opinion unacceptable.

User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 5, posted (7 years 8 months 1 week 2 days 6 hours ago) and read 5774 times:

Quoting AlexPorter (Reply 4):
your experience really calls for a letter to customer service

i would suggest it too!! Sorry for having had a bad experience on DL.
On Dec. 3red i will be on a Shuttle flight as well. And i am curious how this flight will turn out.

Looking forward to post of your return trip.

regards: DALelite



They loved to fly and it showed..
User currently offlineChrisNH From United States of America, joined Jun 1999, 4086 posts, RR: 2
Reply 6, posted (7 years 8 months 1 week 2 days 5 hours ago) and read 5726 times:

Although she was speaking quickly and almost incoherently, did the FA say, 'We realize that you have a choice of airlines and we want to thank you for choosing Delta today?'  duck 

If there's one part of the route map that DL SHOULD have their best people on, it's the shuttle: a cash-cow with high-yield traffic.

I don't know whether what you encountered was the proverbial 'bad day' or whether it's endemic of a declining industry where the rank-and-file have given up and have no pride in the company they work for. I can't answer for sure, although I think my money would be safe in betting on a little of both.

Chris in NH


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 7, posted (7 years 8 months 1 week 2 days 4 hours ago) and read 5690 times:

Quoting ATLflyer (Reply 1):
I thought they offered a snack bag to all passengers in addition to beverages?

Well, I wouldn't know, given the fact that the F/A's never walked through the cabin even once during the entire flight.

Quoting AlexPorter (Reply 4):
I hope your flight home is better! Honestly, sometimes there are bad flights where the crew still does what it can, but your experience really calls for a letter to customer service. If you write it nicely, at the very least they might give you some sort of minor compensation in the future (like some miles, or coupons, or something).

To be honest, I'm not going to bother writing a letter to DL. I normally only fly CO anyway; I had to take DL because it was my only option, and at this point, I don't think that I'd use any miles or a coupon for them anyway. As I walked out of the terminal with my parents, I said, "Mom, there's a reason that we fly with CO everywhere." To be honest, I was genuinely disappointed. I had heard so much about how DL had worked so hard to improve themselves, and they really, really failed in winning me over as a customer. Hopefully they will be able to make up for the crummy outbound on the return flight...


User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 8, posted (7 years 8 months 1 week 2 days 3 hours ago) and read 5682 times:

The last few times I've flown domestically on DL, on at least half of those flights under 1:20, they didn't bother to get out of their jumpseats. Additionally, a friend of mine who commutes between ATL and TPA, says the same... it's hit or miss whether you'll get a drink, regardless of the pax load.

DL is the only airline I've experienced this with - what's that about? At my carrier, we have ZERO flights that we don't at least TRY to offer a full beverage service.


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 9, posted (7 years 8 months 1 week 2 days 2 hours ago) and read 5642 times:

Quoting Travatl (Reply 8):
DL is the only airline I've experienced this with - what's that about? At my carrier, we have ZERO flights that we don't at least TRY to offer a full beverage service.

I know - that was my reaction as well. Actually, when I flew EWR-BOS on CO, we made it up to BOS in record time (37 minutes in the air!) that the F/A's simply didn't get to the last few rows, but it wasn't for lack of trying. I've also flown WN twice within California, from BUR-SJC and OAK-LAX, and they managed to serve the whole cabin within the flight time; somehow, I get the impression that being pressed for time wasn't the whole story behind the DL F/A's service (or lack thereof).  sarcastic 

Oh well.


User currently offlineZone1 From United States of America, joined Jan 2005, 1035 posts, RR: 7
Reply 10, posted (7 years 8 months 1 week 2 days ago) and read 5602 times:

Quoting Cory6188 (Thread starter):
"due to the short nature of our flight, there will not be sufficient time to provide a service for the cabin"

I'm surprised they pulled this stunt on shuttle. Most likely a large proportion of the people on that flight have flown shuttle before and would have known how it works including the free alcohol. I wonder if the F/As were new to shuttle operation.



/// U N I T E D
User currently offlineCarfield From United States of America, joined Dec 2003, 1894 posts, RR: 9
Reply 11, posted (7 years 8 months 1 week 2 days ago) and read 5603 times:

Sorry to hear about your bad experiences with Delta Shuttle!

In general, DL Shuttle is actually a pretty high class shuttle product with complimentary newspapers, alcoholic beverages, and snack (real snack boxes) on weekday flights, and with my few DL Shuttle backgrounds, there have only been twice when inflight service is suspended due to really turbulent weather, and F/As actually passed out bagels and bottled water when folks were on their way out. on the other hand, i have been on lazy American Eagle flights, when the F/As also said the same thing about the short nature of the flight... Even American Eagle now makes an effort to serve a beverage on LGA-BOS, and LGA-DCA flights (Shuttle flights).

But most airlines actually make their F/As served a beverage on these very expensive shuttle flights. A last minute flight on DL Shuttle can be upward of $300+ oneway. Yes there has been some price drop, but only on the really advance purchase flights. So I will write DL a polite email for sure.

DL Shuttle is no LCC product, and as I always say if HP or WN can serve a full beverage with peanuts on a LAX to LAS flight, everyone else can serve a beverage of sort.

Carfield


User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 12, posted (7 years 8 months 1 week 1 day 22 hours ago) and read 5565 times:

Quoting WMUPilot (Reply 3):
Heck, even we provide snack and drink service on our shuttle flights! Sorry you had a bad experience on DL.

Yes, Delta provides a better snack service on the Shuttle than you do on your "shuttle" flights plus the free booze, newspapers, etc. It sounds like this was an isolated incident....perhaps they weren't catered? Shuttle has lots of high paying pax on Y fares, they're not gonna mess with these customers.



We Love To Fly And It Shows.
User currently offlinePWM2TXLHopper From United States of America, joined Jan 2004, 1321 posts, RR: 1
Reply 13, posted (7 years 8 months 1 week 1 day 20 hours ago) and read 5542 times:

Quoting Cory6188 (Thread starter):
And we never saw them for the entire flight; they spent the whole time talking in the front galley.



Quoting Cory6188 (Thread starter):
Furthermore, to make things worse, we couldn't get out of our seats because we were on the "active taxiway", so no one could get up to go to the bathroom or stretch while waiting.


You're really picky! Geez, it's a forty-five minute flight, sometimes less... Is food and beverage service really necessary? And unless somebody has a bladder condition, I think most people are capable of holding it comfortably for a few minutes. Why would you need to stretch on such a short flight anyway? Heck, even a 2-3 hour flight is comfortable without getting up unless somebody has ADHD! Watch out for those blood clots forming!

Quoting Cory6188 (Thread starter):
On the whole, not surprisingly, I was highly unimpressed with DL on this flight. The gate agents in Boston were inept, causing us to miss our departure window, making us wait on the ground in Boston for something that was totally DL's fault. The plane was ridiculously dirty, the F/A's were rude and lazy, and to top everything off, we ended up arriving 45 minutes late on a 1:13 scheduled flight.


The agents were inept because there was a computer malfunction? How do you know it was in their control? You missed your departure slot and had to wait on the ground because NYC airspace is the busiest in the world and BOS is congested. Shit happens sometimes. And it should be well known the LGA is more often than not backed up, so when somebody books a flight through LGA than they ought to know there's a good chance their flight won't arrive as scheduled. There's always the option of the Fung Wa bus line between Boston-NYC if your quick hop on DL was so bad!  Smile For a $120 RT BOS-LGA flight, I wouldn't complain if there was standing room only! Sure beats the highway!

As far as the FA being rude, I think that's just the Boston and NYC attitude in general. Nine times out of ten in my experience that attitude is the routine for airline employees based out of Boston and New York. FA's, CSR, Gate agents... everybody at those airports in those cities. Hell, just go outside and try to get a cab at BOS and there's more honking, yelling/cursing and bird flipping than other cities in the U.S. that I've been to. Up here in Maine we don't call people from Massachusetts "Massholes" for nothing!


User currently offlineS5FA170 From United States of America, joined Sep 2005, 534 posts, RR: 4
Reply 14, posted (7 years 8 months 1 week 1 day 12 hours ago) and read 5470 times:

Quoting Cory6188 (Thread starter):
Furthermore, to make things worse, we couldn't get out of our seats because we were on the "active taxiway", so no one could get up to go to the bathroom or stretch while waiting.

This is a federal law and not the fault of your cabin or flight deck crew. You would have encoutered this on any airline, including Continental.

-Tony



Prepare doors for departure and cross-check.
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 15, posted (7 years 8 months 1 week 1 day 11 hours ago) and read 5453 times:

Quoting S5FA170 (Reply 14):
This is a federal law and not the fault of your cabin or flight deck crew. You would have encoutered this on any airline, including Continental.

I realize that, and I totally understand that this wasn't DL's fault - it just didn't exactly help the situation. If the captain knew that we were going to be sitting for a while, why did he bother to push back from the gate at all? We only backed up about 10 feet, so it wasn't like he was clearing the gate to make space for other aircraft.

Quoting PWM2TXLHopper (Reply 13):
Geez, it's a forty-five minute flight,
sometimes less... Is food and beverage service really necessary?

You're right. Food and beverage service isn't really necessary. However, it was more the principle of the matter - that on a flight with zero turbulence and one that advertises such an inflight service, the F/A's were too lazy to come through the cabin and actually do it. Of course I survived without my 3 oz. of soda; it was just a frustrating lack in service.

Quoting PWM2TXLHopper (Reply 13):
The agents were inept because there was a computer malfunction? How do you know it was in their control?

The agents were inept. I know it was in their control because as the male gate agent walked down to the plane, the female agent shook her head while she looked at the computer and said to herself, "I can't believe he did that. How do you forget to get the system ready to board the plane?" That's a pretty good clue that it wasn't a malfunction.

Quoting PWM2TXLHopper (Reply 13):
As far as the FA being rude, I think that's just the Boston and NYC attitude in general. Nine times out of ten in my experience that attitude is the routine for airline employees based out of Boston and New York. FA's, CSR, Gate agents... everybody at those airports in those cities.

Very true. As a native of northeastern NJ, I experience this fact all the time. CO has plenty of bad apples at EWR as well, believe me. However, this inflight crew was ATL-based, so I don't really think that this excuse really holds in this case. They were just flat out cranky.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9509 posts, RR: 52
Reply 16, posted (7 years 8 months 1 week 1 day 11 hours ago) and read 5435 times:

Quoting PWM2TXLHopper (Reply 13):
You're really picky! Geez, it's a forty-five minute flight, sometimes less... Is food and beverage service really necessary?

I think he was fully justified in expecting a food and beverage. Delta advertises that they offer it on those flights. They are short, but tend to be expensive. If Delta doesn't offer it, then they shouldn't advertise it. I complain when I don't get things that are expected and that I'm told I'd get. BOS-LGA is a premium route. It's not the end of the world that you don't get it, but you should.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineS5FA170 From United States of America, joined Sep 2005, 534 posts, RR: 4
Reply 17, posted (7 years 8 months 1 week 1 day 9 hours ago) and read 5419 times:

Quoting Cory6188 (Reply 15):
why did he bother to push back from the gate at all?

There are a number of factors involved here. First, depending on DL's system for crewpay, he may have needed to to start the duty clock, starting his pay. At my airline, once we shut the main cabin door and release the parking brake our pay starts. I'm not sure what DL's policy is.

Also, he may not have to have immediately vacated the gate for a waiting aircraft, but their could have been one on the ground taxiing over, or in-range and on approach. Also, at times when you lose your slot, or airports go on "ground-stops", you should always be ready to taxi and takeoff at a minute's notice incase a slot or opening becomes available. If you aren't ready, ATC goes right on down the line to the next flight and you get put back in the waiting pool. At that point in time he may not have known exactly how long you would be waiting and was probably trying to do the best he could to make the most of a bad situation (your delayed boarding resulting in your loss of landing-slot), hoping to get an earlier slot should it become available.

-Tony



Prepare doors for departure and cross-check.
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 18, posted (7 years 8 months 1 week 1 day 9 hours ago) and read 5405 times:

Quoting S5FA170 (Reply 17):
Also, he may not have to have immediately vacated the gate for a waiting aircraft, but their could have been one on the ground taxiing over, or in-range and on approach. Also, at times when you lose your slot, or airports go on "ground-stops", you should always be ready to taxi and takeoff at a minute's notice incase a slot or opening becomes available. If you aren't ready, ATC goes right on down the line to the next flight and you get put back in the waiting pool. At that point in time he may not have known exactly how long you would be waiting and was probably trying to do the best he could to make the most of a bad situation (your delayed boarding resulting in your loss of landing-slot), hoping to get an earlier slot should it become available.

Hmmm...that's really interesting. I hadn't ever really considered that because in the past, whenever we pushed back and waited, it was always in the penalty box (at EWR, usually), or some other location away from the gate because of some aircraft that was waiting to take our spot. Thanks for the insight; I had never totally understood how the whole "pushback and wait" process worked.


User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 19, posted (7 years 8 months 1 week 1 day 1 hour ago) and read 5305 times:

Quoting PWM2TXLHopper (Reply 13):
Up here in Maine we don't call people from Massachusetts "Massholes" for nothing!

Hey, they do that in NH as well!!!



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 20, posted (7 years 8 months 1 week 7 hours ago) and read 5215 times:

November 26, 2006
DL1918
LGA-BOS
Original Departure: 11:30 AM
Actual Departure: 11:24 AM
Scheduled Arrival: 12:37 PM
Actual Arrival: 12:24 PM
MD-88

After enjoying a few days at home and Thanksgiving with my family, it was time to head back up to Dartmouth to finish out the term. My parents dropped me off at the Marine Air Terminal at about 10:45 AM, and I headed over to the kiosk to print out my boarding pass. In typical Cory fashion, I had completely forgotten to bring the boarding pass I had printed out at home the day prior, so I had to get a reprint from the kiosk. There was a minimal line at the small Delta Shuttle ticket counter, and there was about a 15 second wait for security screening. I breezed through security, the TSA agent at the metal detector even wished me a good flight (I was doing well with the TSA on this trip!), and I walked down towards the Shuttle gate area. It was about 11:00 AM at this point, so I headed to the gate where the 11:30 shuttle was departing, even though I was ticketed for the 12:30 PM flight. There was an agent at the counter, typing on the computer, so I waited for him to acknowledge me. He never said anything and then proceeded to start boarding the aircraft without ever noticing me, so as politely as I could, I said "excuse me" and tried to get his attention. I felt really bad interrupting him, but there was no other agent around who could help me.

Here was the transcript (more or less) of our conversation.

"Excuse me."

"Can't you see I'm boarding the aircraft?"

"Yes, I'm so sorry, I understand that, but I just wanted to know if I could get on this flight even though I'm ticketed for the 12:30 departure to BOS."

"Don't you ever fly with us? Why would you think that you need to come bother me? Just get in line and board the aircraft."

"Oh. So then I don't need a new boarding pass or anything."

"Like I said, get in line and get on the plane."


Okay, so apparently he wasn't having the best day. I know that I interrupted him while he was taking people's boarding passes, but I wasn't sure what else to do. How was I supposed to know that I could have just gotten in line with a boarding pass for a different flight? It wasn't like there was anyone else I could have asked. Anyway, as I was walking to the back of the line (anyone who's flown out of Gate 1 in the Marine Air Terminal at LGA knows how long that hallway is), I passed another agent headed down towards the gate, who was much friendlier and confirmed with me that I didn't need to do anything else.

When I got up to the scanner, I gave the agent - the one I had spoken to earlier - my boarding pass. The machine made a buzzing sound and the light flashed red. He looked at me and said, "This isn't for this flight. You're booked on the 12:30 flight."

Well, here's how this proceeded...

"I know that, but you just told me before that I could just get in line."

"Well you can only do that if you have a boarding pass for this flight! You can't just go randomly boarding flights as you please!"

"Okay, well if I want to get on this flight, who should I speak with about going standby?"

"That would be me, and at this point, you've held us up so much that I'll deal with you once I'm finished boarding all of the other passengers. Stand over there and wait and I'll let you know when I'm done."


By this point, I was pretty embarrassed. He was barraging me in front of all of the other passengers, and I was fuming, especially because I had done exactly what he had told me to do earlier. I waited in front of the counter while he finished boarding the rest of the passengers. He then proceeded to call for final boarding and clear any standby pax that were on the list. I was really irritated while he was clearing the standby list, as I had never even had the opportunity to get on it because he was being so uncooperative, and here he was clearing other passengers without ever giving me the opportunity to get on the flight! However, for fear of getting publically reprimanded again, I didn't say anything.

Finally, once he had done all that, he looked at me and said...

"Okay, so what's your problem?"

"I wanted to know if there was any chance that I could take this flight instead of the one at 12:30."


He took my boarding pass and started tapping at the computer.

"You're on such a cheap fare! Why do you think you can go switching flights?"

"Look, if it's a problem, that's fine - I'll take my original flight. I just figured that since I was here, I might see if it was a possibility."
I'll admit, I was struggling to maintain my composure here, so I may not have been as polite as possible, but I was understandably annoyed.

"Okay, well, the rules say that you can't switch flights, but since you've already held things up enough, I'm just going to put you on this flight because I'm feeling generous."

"Great, thanks so much for your help."


He printed out a new boarding pass, scanned it, and then handed me the stub. I was so irritated with his attitude at this point and really disgusted with DL. I know that you're not supposed to allow just one experience with one person to influence your whole opinion of a company, but to put it bluntly, he was really being a jerk towards me.

I headed down the jetway towards the plane. The F/A at the door was talking on a cell phone with his back to the boarding pax, looking out the galley window. I took the first non-middle seat I could find, an aisle way towards the back. Thankfully, we pushed back early, and we took off just a few minutes afterwards. The plane was much, much cleaner than the outbound flight (although it's not like it would have taken much to improve). The F/A's came through with cheese and crackers and drinks, and other than that, there's not a whole lot to report about the flight itself. One of the F/A's was wearing a button that said "Keep Delta our Delta," which I thought was nice. The one F/A at the door had a scowl on his face nearly the entire flight, and between the other two, one was incredibly nice and friendly and the other one was indifferent.

We landed in record time at BOS; about 35 minutes after we took off (and somehow, the F/A's managed to get through the whole cabin with beverages...), and we pulled into gate A3 early, at 11:24 AM. Unfortunately, they were only deboarding the plane through the jetway, so I had to wait for a while before I finally made it out from my row way in the back. I headed out to the curb, where I caught the Dartmouth Coach that would take me back to Hanover.

I wish that I could have walked away from my return flight with a more positive impression of DL, especially because we departed and landed so early, which was really a nice plus, but my encounter with the gate agent in LGA was so incredibly negative that it left a sour taste in my mouth about the whole experience. I'm not sure what to make of DL; many people have given positive reports here on a.net about their flights with them, and I was really unimpressed with all of the DL employees that I came in contact with except for the one female F/A on my return flight. I know that people often mention the whole NYC-area attitude as a thing that you just have to deal with, and believe me, I completely understand - I live in northeastern NJ, and I've experienced it my whole life. However, this guy was totally over the top, and I was not happy with the way he treated me, especially in front of all of the other pax.

Anyway, so that was my trip. Thanks for reading!


User currently offlineFanoftristars From United States of America, joined Jul 2000, 1604 posts, RR: 5
Reply 21, posted (7 years 8 months 1 week 5 hours ago) and read 5189 times:

What an interesting read...

I am going to have to say that I find your story a little hard to believe. While you may have not had excellent service from Delta, I think your story may be a bit exaggerated... I find it hard to believe than any flight attendant on any airline would say "not to bother the flight attendants unless we were having an emergency."

You did put it in quotes which would lead the reader to believe they actually said that. I say BS. I believe the part about not serving drinks, but no flight attendant on any airline would say that. On every DL flight I've been on this year they say, "...and if there is anything we can do to make your flight more comfortable, please don't hesitate to ask..."

Secondly, while the GA at LGA may have made you feel stupid, I doubt he actually used that exact language with you. And he was right, your fare was not transferrable to an earlier flight, so he did you a nice favor allowing you to board on the ealier flight. He probably should have made you wait until the 12:30, then maybe you would have had all nice FAs.

Scowling the whole flight? You know, I think you wanted to have a bad experince... Self fufilling prophecy methinks!

I flew over 120,000 miles this year on Delta, not to mention several flights on AA, US and NW and I have NEVER seen any agents act in the manner you speak of. I'm sorry to question you, but I just find it so hard to believe your quotes. Are you sure in your frustration you're not adding to the story a bit?

If you are telling the truth, then I apologize for the way you were treated, but seriously, I just don't believe your story. Even if it is true, what a bargain, $120 round trip thanksgiving weekend! And you got there safe and home safe. Try to look at the glass as half full  Smile



"FLY DELTA JETS"
User currently offlinePhxtravelboy From United States of America, joined Nov 2005, 112 posts, RR: 0
Reply 22, posted (7 years 8 months 1 week 5 hours ago) and read 5181 times:

I also find parts of this post hard to believe. Didn't the entire Northeastern part of the country have very bad weather right before the holiday? If so, could that not have been the reason for no inflight service from Bos/Lga? The crew had to stay seated? I find it hard to believe they would actually say "don't bother us" unless in a joking way. I think you had some things go wrong, as I can see, but then decided to embelish a bit in this post.

User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 23, posted (7 years 8 months 1 week 5 hours ago) and read 5177 times:

Quoting Fanoftristars (Reply 21):
I think your story may be a bit exaggerated... I find it hard to believe than any flight attendant on any airline would say "not to bother the flight attendants unless we were having an emergency."

I wish my story were exaggerated....really. Actually, I was floored that the purser had actually made such an announcement because it was unlike I anything I had ever heard on board any carrier before.

Quoting Fanoftristars (Reply 21):
On every DL flight I've been on this year they say, "...and if there is anything we can do to make your flight more comfortable, please don't hesitate to ask..."

They did say that on the return flight - I really think that the one F/A doing the announcements on the outbound was just in a bad mood or something.

Quoting Fanoftristars (Reply 21):
Secondly, while the GA at LGA may have made you feel stupid, I doubt he actually used that exact language with you. And he was right, your fare was not transferrable to an earlier flight, so he did you a nice favor allowing you to board on the ealier flight. He probably should have made you wait until the 12:30, then maybe you would have had all nice FAs.

To be honest, this guy was just out to get me or something. While the exact words he used may have been slightly different, they weren't too far off from what I wrote. Simply stated, he was really treating me like crap. An older lady in front of me on the jetway who had witnessed one of my conversations with him even told me to write to customer service because of how I had been treated. And yes, I do totally appreciate being placed on the 11:30 flight - it made my day a lot easier, so I was thankful for his flexibility on that fact.

Quoting Fanoftristars (Reply 21):
Scowling the whole flight? You know, I think you wanted to have a bad experince... Self fufilling prophecy methinks!

I didn't want to have a bad experience, really. The price was great, and when I booked it, I thought to myself, "Wow! DL will work out perfectly for all of my trips home." I had also read so much on a.net about how much DL had improved, so I was expecting a good experience. I really didn't want to not enjoy my flights - what a.netter goes somewhere with the desire to not enjoy their flight?

Quoting Fanoftristars (Reply 21):
I flew over 120,000 miles this year on Delta, not to mention several flights on AA, US and NW and I have NEVER seen any agents act in the manner you speak of. I'm sorry to question you, but I just find it so hard to believe your quotes. Are you sure in your frustration you're not adding to the story a bit?

No, to be honest, because I really had to think about what had transpired while I was in the air. The one F/A on board was such a sweetheart and so incredibly friendly and disarming that I had nearly entirely cooled off by the time we landed. I didn't write this in the heat of the moment.

Quoting Fanoftristars (Reply 21):
Even if it is true, what a bargain, $120 round trip thanksgiving weekend! And you got there safe and home safe.

You're totally right. $120 was ridiculously cheap; I almost felt bad paying so little, as I know that these are the type of fares that are killing the airlines. So I guess that in that regard, I have zero ground to stand on. And yes, I got there and back safely (but then again, given that it's DL, I would think that safety would be sacrosanct, as would be the case with any major carrier).

I know that my post sounds ridiculous and exaggerated; I had to reread it because even I was skeptical of what I had written - and I was the one at the airport! Thanks for being so tactful in your response, though. I understand why you'd find it hard to believe. This guy was just really having a bad day, I guess. And also, I didn't say that everything was bad - we arrived super early, the one F/A was really nice, and the other agent at LGA that confirmed what I needed to do was also helpful. I guess I really just hit DL on a string of bad employees. It's not just DL, either - I had a run-in with a particularly useless CO agent at LAX back in February either, and I had some words for her as well.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Reply 24, posted (7 years 8 months 1 week 5 hours ago) and read 5174 times:

Quoting Travatl (Reply 8):
DL is the only airline I've experienced this with - what's that about? At my carrier, we have ZERO flights that we don't at least TRY to offer a full beverage service.

= DL is not the only one. Try flying US. Pathetic lazy FAs.

Quoting PWM2TXLHopper (Reply 13):
Is food and beverage service really necessary?

= Why not? If one does not want it, they can say NO ... however, it should be served ... especially given it was advertized!

Quoting PWM2TXLHopper (Reply 13):
Nine times out of ten in my experience that attitude is the routine for airline employees based out of Boston and New York.

= As a foreigner, I disagree.

I would write a stern letter to DL management. They need to take these bad apple FAs out of service.

Cheers,
A.

PS:

Here is my positive DL story: http://www1.airliners.net/discussions/trip_reports/read.main/90180/
Here is what they serve on a 17minute flight in India:
http://www1.airliners.net/discussions/trip_reports/read.main/88554/



Live, and let live.
25 Firstclasser : I would disagree In my case, my back is messed up worse than Baghdad. Sitting for long periods of time are my downfall, and are most painful. It's un
26 DeltAirlines : Actually, the agent at LGA was doing you a favour - Delta is supposed to charge you $25 (unless you're Platinum or Gold Medallion) if you want to take
27 Cory6188 : I thought that this only applies for same-day confirmed standby - not getting on the plane after everyone else has boarded.
28 Carfield : Sorry to hear about your poor DL Shuttle experience, and I agree that a stern letter or email should be written to DL. Sure you were rebooked on the 1
29 UA772IAD : Count yourself lucky. I remember taking Shuttle between DCA-LGA a lot in the first year or two after 9/11 and passengers could not get out of thier s
30 Positiverate : Pretty amazing that you only pushed back 18 minutes late even after all that. Are you sure that's what he said? I find it hard to believe that an 18
31 SkyvanMan : That blows that there is no service on an hour+ long flight. I've gotten service on 40 minute flights before.
32 Cory6188 : To be honest, if I had wanted to portray a negative image of DL just for the heck of it, I wouldn't have mentioned the fact that the F/A on board on
33 DALelite : just had a great experieance on the DL shuttle. LGA-BOS and back on dec.1st. FA were cheering. drinks were free and snacks packs were availble. two th
34 Post contains images N766UA : I fly in and out of Logan quite a bit and the DL agents are among the nicest in the system. They're far from inept. I've always enjoyed dealing with
35 BAGoldEx : I fly at least two r/t's on the shuttle a week and have never, ever experienced the kind of treatment and ineptitude you are talking about. I definite
36 ContinentalEWR : I just flew roundtrip on the Delta Shuttle LGA-BOS-LGA. The outbound flight was on a mainline Delta MD88, which still had a first class cabin. No anno
37 S12PPL : I sure hope my experience ATL-MSY in April is better! I know it isn't a "shuttle" flight, but it is a pretty short segment. Sorry to hear you had such
38 Positiverate : If that is in fact what happened...
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