Abrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55 Posted (7 years 4 months 3 weeks 4 days 16 hours ago) and read 32386 times:
Feedback always appreciated.
Trip Report: 018
Flight Category: D-DLR (See Report End)
Dep.Arr.Time: 0750/1606/05:16hrs (Arrived early by 00:37hrs)
Flight: DELTA AIR LINES DL 1514, 2421 miles
Seat: First, 5D
I > Background:
I decided to visit a friend from Switzerland living in Seattle. This coincided with American thanksgiving. Route was CCS-ATL-SEA-JFK-ATL-CCS.
II > Pre-Flight:
a) Before Airport:
Booking for the entire trip was made using Delta’s excellent website at www.delta.com. I actually think Delta has one of the freshest booking system and which works very well; modifying reservations, choosing seats, and all can be done with extreme ease. As a Platinum medallion member, all flights were upgraded immediately within the upgrade window and I was able to get all the seats I wanted.
b) At Airport:
SEA airport is very much the typical all-American airport and there is nothing much to write about. Delta uses the far extreme end of the terminal and check-in using the kiosks was a breeze; I did not interact with the agents behind the counter who were busy checking this one gentleman from Somalia who did not have a passport … just his green card and some paper documentation. He was traveling internationally.
Like any other airport in America, security is annoying. I think its very AMERICANA to come up with “sound-bite” policies such as 3-1-1 (www.tsa.gov). However, I must say that the TSA agents were nice and in good spirits on the morning after thanksgiving and it made my taking off belt + shoes + computer + zip log bag so much nicer. Once past security, I had a Starbucks and made it to the gate.
Boarding was on time and was by zones; zone 1 being first class. At SEA, DL did not have those nifty LCD screens like they do at ATL, CVG, etc. You can see what I am talking about below. I went and asked the attendant if there was anyone next to me … she said NO … and I was extremely happy. Is that horrible? Well, either way, its long been decided that I am headed to hell. Anyways, I waited until final boarding announcement before heading to embark.
This was a ex-Song 752 and the First cabin was fitted with DL’s new IFE. The cabin was clean; however, immediately noticeable was the considerably poor seat pitch in F. I think it was 38” or so? F class load was around 65%.
Airport - External:
Airport - Internal:
Scenes of the tarmac:
(Gate @ SEA)
(Here is DL’s new gate structure found @ ATL, CVG, with those super informative screens)
a) Service Schedule + Impressions:
Pre-take off, drinks were offered and each seat had water + headphones ready. Post-take off, there were hot towels (pleasant surprise in American domestic F) and then breakfast. Later in flight there was the snack basket. Drinks flowed freely.
b) Aircraft + Seats:
Delta’s ex-Song 752’s look fresh. I think the interiors were cleaner than my last DL flight and the seats were well maintained. Finally, no garbage in seat pockets is a major plus. In the bathroom, they have these wood-like floors (sort of the accents you will find in their gate areas.) I was not a big fan as I felt they got dirty fast. Seat was comfortable; but pitch and recline were very poor.
(A.Net photo by Royal King)
Views from Aircraft:
Seat Recline + Angle View:
(Can you spot what is incorrect here –hehe?)
c) Meal + Beverage:
DL provides with pre-take off drinks and I had a bloody-mary. Drinks flow well throughout the flight. Meal service consisted of an egg frittata and some sides. There was no choices offered. Plastic cutlery and table cloth gave an overall cheap feel to the entire product. HOWEVER, the frittata was appetizing and MUCH better than the SQ 21 frittata I had last month (see report index for more at bottom of this TR).
(Pre-take off drinks. My first bloody-mary @ 7,35am. I had a total of 7 during the flight…borracho para-siempre)
d) Inflight Entertainment:
Ok, DL’s new IFE is VERY good for a domestic U.S. flight. You are technically supposed to have several on-demand movie options, live TV, music, games, surveys, etc. One thing – the movies have not been loaded in the system and the live-TV failed several times. However, if this is the direction of DL – it can only be positive. Oh, and no noise-canceling headphones.
(In-flight magazines, Boarding Passes, etc.)
Absolutely fantastic! First of all, the new attire looks good. Secondly, the lead attendant (who was returning to DL after 5 years out) had the BEST attitude she had amongst any FA onboard a U.S. carrier I have met of late. We chatted for a good 30-45 minutes and she informed me of her life; she had left post 9-11 to do other things and was returning. She had the best positive attitude I have encountered; she said FAs should not whine because they knew what they were getting into. She also remarked how efficient DL 2006 is vs. DL 2001; remarked on how she wished FA progress was not all about seniority (I agree 100%!); remarked on the US-DL merger, etc. An extremely well-informed FA with a sense of humor, style, and class. I am going to write to DL to promote her. SQ should hire her as an instructor to those robots they have.
JFK’s DL terminal is a zoo!
V> Impressions + Scores:
Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)
Finally, I do pray DL and US does not merge. DL is a far superior carrier and the SEA-JFK service confirmed how hard they are trying to be a good airline once again. US … I have nothing good to say about them.
(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)
Alaskaqantas From New Zealand, joined Dec 2005, 902 posts, RR: 4
Reply 9, posted (7 years 4 months 3 weeks 4 days 4 hours ago) and read 31758 times:
Thank you for the report! very detailed and good pictures, I am starting to look for your reports, because I know they will be good!
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?
to some people the sky is the limit, to aviation enthusiasts, its home!
DeltAirlines From United States of America, joined May 1999, 8868 posts, RR: 12
Reply 11, posted (7 years 4 months 3 weeks 3 days 9 hours ago) and read 31346 times:
Will be making a few trips on the old Song birds in about a week and a half (ATL-ONT; SLC-BOS; ATL-PHX I believe; the rest are all 737-800s); am looking forward to those flights (2 of them are wide open in F and hardly any Medallions in the preferred seats, so I think I'll clear as a mere Silver).
Flpuck6 From United States of America, joined Jun 1999, 2122 posts, RR: 30
Reply 14, posted (7 years 4 months 2 weeks 3 days 19 hours ago) and read 30643 times:
Quoting Abrelosojos (Thread starter): However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)
Nice report. I was interested in seeing the new DL on board product. It seems they are moving in the right direction. Let's hope they can keep it up.
I can understand you moving your business to a network which provides you with better travel choices to where you need to go, in your case Star Alliance for travel to Asia. If you're in the Americas, it is not as convenient to pass through Europe to go to Asia.
But have you flown Air France ? You have written several trip reports but none were about any trips on AF.
jflchantha From United States of America, joined Jun 2009, 124 posts, RR: 5
Reply 17, posted (3 years 12 months 2 days 1 hour ago) and read 20277 times:
Quoting Abrelosojos (Thread starter): Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)
It was a great trip report!
I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!
It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.
abrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 21, posted (3 years 11 months 3 weeks 5 days 6 hours ago) and read 14289 times:
God, this was down memory lane ... even for me. This report is 4 years old - so thanks for commenting on it .
Quoting jflchantha (Reply 17): I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!
Quoting jflchantha (Reply 17): It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.
= Interestingly, soon in 2007, I made my "transition" over to Star Alliance. Skyteam just does not give me the reach I need and Delta has *really* devalued the Skymiles program.
Quoting mhockey31091 (Reply 19): Very nice report! I always love DL First class cabin. I have never done the SEA-JFK flight on DL only SEA-ATL and SEA-SLC I might have to make JFK one of my next stops!
= DL JFK ground crew though leave much to be desired.