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Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Posted (8 years 3 weeks 4 days 5 hours ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 018
Flight Category: D-DLR (See Report End)
Date: 24-Nov-06
Dep.Arr.Time: 0750/1606/05:16hrs (Arrived early by 00:37hrs)
Flight: DELTA AIR LINES DL 1514, 2421 miles
Routing: SEA-JFK
Aircraft: 752
Seat: First, 5D

I > Background:

I decided to visit a friend from Switzerland living in Seattle. This coincided with American thanksgiving. Route was CCS-ATL-SEA-JFK-ATL-CCS.

II > Pre-Flight:

a) Before Airport:
Booking for the entire trip was made using Delta’s excellent website at www.delta.com. I actually think Delta has one of the freshest booking system and which works very well; modifying reservations, choosing seats, and all can be done with extreme ease. As a Platinum medallion member, all flights were upgraded immediately within the upgrade window and I was able to get all the seats I wanted.

b) At Airport:
SEA airport is very much the typical all-American airport and there is nothing much to write about. Delta uses the far extreme end of the terminal and check-in using the kiosks was a breeze; I did not interact with the agents behind the counter who were busy checking this one gentleman from Somalia who did not have a passport … just his green card and some paper documentation. He was traveling internationally.

Like any other airport in America, security is annoying. I think its very AMERICANA to come up with “sound-bite” policies such as 3-1-1 (www.tsa.gov). However, I must say that the TSA agents were nice and in good spirits on the morning after thanksgiving and it made my taking off belt + shoes + computer + zip log bag so much nicer. Once past security, I had a Starbucks and made it to the gate.

Boarding was on time and was by zones; zone 1 being first class. At SEA, DL did not have those nifty LCD screens like they do at ATL, CVG, etc. You can see what I am talking about below. I went and asked the attendant if there was anyone next to me … she said NO … and I was extremely happy. Is that horrible? Well, either way, its long been decided that I am headed to hell. Anyways, I waited until final boarding announcement before heading to embark.

This was a ex-Song 752 and the First cabin was fitted with DL’s new IFE. The cabin was clean; however, immediately noticeable was the considerably poor seat pitch in F. I think it was 38” or so? F class load was around 65%.

Airport - External:

(Seattle-Tacoma Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-6.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-6.jpg

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/003-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-6.jpg

Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:

(Gate @ SEA)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-6.jpg
(Here is DL’s new gate structure found @ ATL, CVG, with those super informative screens)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-6.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Pre-take off, drinks were offered and each seat had water + headphones ready. Post-take off, there were hot towels (pleasant surprise in American domestic F) and then breakfast. Later in flight there was the snack basket. Drinks flowed freely.

b) Aircraft + Seats:
Delta’s ex-Song 752’s look fresh. I think the interiors were cleaner than my last DL flight and the seats were well maintained. Finally, no garbage in seat pockets is a major plus. In the bathroom, they have these wood-like floors (sort of the accents you will find in their gate areas.) I was not a big fan as I felt they got dirty fast. Seat was comfortable; but pitch and recline were very poor.

Aircraft:

(A.Net photo by Royal King)
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-6.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/011-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/012-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/013-6.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/014-6.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-6.jpg

Cabin:

(Can you spot what is incorrect here –hehe?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/018-5.jpg

c) Meal + Beverage:

DL provides with pre-take off drinks and I had a bloody-mary. Drinks flow well throughout the flight. Meal service consisted of an egg frittata and some sides. There was no choices offered. Plastic cutlery and table cloth gave an overall cheap feel to the entire product. HOWEVER, the frittata was appetizing and MUCH better than the SQ 21 frittata I had last month (see report index for more at bottom of this TR).

(Pre-take off drinks. My first bloody-mary @ 7,35am. I had a total of 7 during the flight…borracho para-siempre)
http://i90.photobucket.com/albums/k251/abrelosojosnow/019-5.jpg
[http://i90.photobucket.com/albums/k251/abrelosojosnow/020-5.jpg

d) Inflight Entertainment:
Ok, DL’s new IFE is VERY good for a domestic U.S. flight. You are technically supposed to have several on-demand movie options, live TV, music, games, surveys, etc. One thing – the movies have not been loaded in the system and the live-TV failed several times. However, if this is the direction of DL – it can only be positive. Oh, and no noise-canceling headphones.

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/022-5.jpg
(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/023-4.jpg

e) Crew:
Absolutely fantastic! First of all, the new attire looks good. Secondly, the lead attendant (who was returning to DL after 5 years out) had the BEST attitude she had amongst any FA onboard a U.S. carrier I have met of late. We chatted for a good 30-45 minutes and she informed me of her life; she had left post 9-11 to do other things and was returning. She had the best positive attitude I have encountered; she said FAs should not whine because they knew what they were getting into. She also remarked how efficient DL 2006 is vs. DL 2001; remarked on how she wished FA progress was not all about seniority (I agree 100%!); remarked on the US-DL merger, etc. An extremely well-informed FA with a sense of humor, style, and class. I am going to write to DL to promote her. SQ should hire her as an instructor to those robots they have.

IV> Post-Flight:

JFK’s DL terminal is a zoo!

V> Impressions + Scores:

Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

Finally, I do pray DL and US does not merge. DL is a far superior carrier and the SEA-JFK service confirmed how hard they are trying to be a good airline once again. US … I have nothing good to say about them.

Reservation: 10.0 (First time)
Check-In: 8.0
Lounge: n/a
Boarding: 8.0
Seat: 4.0
Aircraft Overall Ambience: 6.0
IFE: 6.0
Crew Service: 9.0
Food: 4.0
Beverages: 8.0
Amenity Kits + Others Freebies: 5.0
Disembarkation: 8.0
On-Time Record: 10.0
OVERALL IMPRESSION: 7.17

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:
NONE


Live, and let live.
21 replies: All unread, jump to last
 
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 1, posted (8 years 3 weeks 4 days 4 hours ago) and read 32767 times:

So you don't like SQ, do you? Abrelosojos, you posted a great report and good luck with the Staralliance.

regards: DALelite



They loved to fly and it showed..
User currently offlineBofredrik From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 3 weeks 4 days 4 hours ago) and read 32767 times:

Nice to see a range of different shots from airport + aircraft!  Smile

User currently offlineRwSEA From Netherlands, joined Jan 2005, 3135 posts, RR: 2
Reply 3, posted (8 years 3 weeks 4 days 4 hours ago) and read 32767 times:

Nice report, good job!

One comment: You mention that DL doesn't have the LCD screens at SEA, but they do. In fact, I see one in the picture you took of the gate area  Wink.

Either way, nice report. I just got back from a DL trip from SEA-AUA, and hope to do a report myself. DL sure is trying hard to improve their service.


User currently offlineFanoftristars From United States of America, joined Jul 2000, 1615 posts, RR: 5
Reply 4, posted (8 years 3 weeks 4 days 3 hours ago) and read 32767 times:

Your picture of the cabin was a 737-800, yet you were on a 757... Is that what was wrong?


"FLY DELTA JETS"
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 5, posted (8 years 3 weeks 4 days 3 hours ago) and read 32767 times:

Quoting DALelite (Reply 1):
So you don't like SQ, do you?

= Haha. Lets just put it this way: SQ used to be my favorite airline in the world. The last 4 flights I have taken with them have all been pretty abysmal - and all of them have been J-class.

Quoting RwSEA (Reply 3):
One comment: You mention that DL doesn't have the LCD screens at SEA, but they do. In fact, I see one in the picture you took of the gate area .

= Oops. What I meant was that they did not have the LCD information screen on the flight like the ones they have in ATL/CVG.

Quoting Fanoftristars (Reply 4):
Your picture of the cabin was a 737-800, yet you were on a 757... Is that what was wrong?

= Yup  Smile. Cabin seats and comfort are identical. My camera died on the way back and I took the 738 shot on ATL-SEA.

Cheers,
A.



Live, and let live.
User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 6, posted (8 years 3 weeks 4 days 2 hours ago) and read 32767 times:

I did this flight a few months ago....no PTVs back then. One of the best flight's of my life. No young f/a's like you had LOL. Median age was about 60 Smile
Great report!



We Love To Fly And It Shows.
User currently offlineCory6188 From United States of America, joined Feb 2004, 2692 posts, RR: 5
Reply 7, posted (8 years 3 weeks 4 days 2 hours ago) and read 32767 times:

Man, I wish that my DL flights had been as good as your flights were. The PTVs look incredibly nice - they've definitely set the standard for all of the other US carriers to follow!

User currently offline767747 From United States of America, joined Jan 2005, 1965 posts, RR: 24
Reply 8, posted (8 years 3 weeks 4 days 1 hour ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Great report! Nice pictures of your flight to JFK. Delta F looks very nice!

767747


User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 906 posts, RR: 4
Reply 9, posted (8 years 3 weeks 3 days 17 hours ago) and read 32767 times:

Thank you for the report! very detailed and good pictures, I am starting to look for your reports, because I know they will be good!
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?
~Cheers-
~~Kyle H.



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineDl4evr From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 10, posted (8 years 3 weeks 3 days 1 hour ago) and read 32576 times:

Quoting Alaskaqantas (Reply 9):
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?

The ex-song a/c have at least 33" while the standard have only 31". 33" is certainly not bad pitch!!



We Love To Fly And It Shows.
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 11, posted (8 years 3 weeks 2 days 22 hours ago) and read 32487 times:

Will be making a few trips on the old Song birds in about a week and a half (ATL-ONT; SLC-BOS; ATL-PHX I believe; the rest are all 737-800s); am looking forward to those flights (2 of them are wide open in F and hardly any Medallions in the preferred seats, so I think I'll clear as a mere Silver).

User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 881 posts, RR: 0
Reply 12, posted (8 years 3 weeks 2 days 21 hours ago) and read 32455 times:

another great trip report... i really enjoy reading your reports m8...

User currently offlineAbrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 13, posted (8 years 2 weeks 4 days 1 hour ago) and read 31983 times:

Quoting Alaskaqantas (Reply 9):
am starting to look for your reports, because I know they will be good!



Quoting Buck3y3nut (Reply 12):
another great trip report... i really enjoy reading your reports m8...

= Thanks all. I have been doing a lot of travelling for work - so won't have a trip report until end of the month. Expect some random Latin TRs coming up soon.

Quoting Dl4evr (Reply 10):
Quoting Alaskaqantas (Reply 9):
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?

The ex-song a/c have at least 33" while the standard have only 31". 33" is certainly not bad pitch!!

= Well, I was talking about pitch being cramped in F cabin. No idea about Y.

Cheers,
A.



Live, and let live.
User currently offlineFlpuck6 From United States of America, joined Jun 1999, 2123 posts, RR: 29
Reply 14, posted (8 years 2 weeks 3 days 8 hours ago) and read 31784 times:

Quoting Abrelosojos (Thread starter):
However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

Nice report. I was interested in seeing the new DL on board product. It seems they are moving in the right direction. Let's hope they can keep it up.

I can understand you moving your business to a network which provides you with better travel choices to where you need to go, in your case Star Alliance for travel to Asia. If you're in the Americas, it is not as convenient to pass through Europe to go to Asia.

But have you flown Air France ? You have written several trip reports but none were about any trips on AF.



Bonjour Chef!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 15, posted (8 years 2 weeks 2 days 22 hours ago) and read 31635 times:

Quoting Flpuck6 (Reply 14):
But have you flown Air France ? You have written several trip reports but none were about any trips on AF.

= Yes, I have flown AF many times. When I worked in DC, we HAD to use it due to a contract. My "no-AF" policy is based from this.

Cheers,
A.



Live, and let live.
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 16, posted (8 years 2 weeks 2 days 22 hours ago) and read 31633 times:

Quoting Flpuck6 (Reply 14):
If you're in the Americas, it is not as convenient to pass through Europe to go to Asia.

= If LH were to leave CCS, I would have a problem  Sad.

-A.



Live, and let live.
User currently offlinejflchantha From United States of America, joined Jun 2009, 124 posts, RR: 5
Reply 17, posted (4 years 8 months 1 day 14 hours ago) and read 21418 times:

Quoting Abrelosojos (Thread starter):
Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

It was a great trip report!

I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!

It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.


User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8588 posts, RR: 54
Reply 18, posted (4 years 7 months 4 weeks 1 day 17 hours ago) and read 18773 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Another great report, thanks for posting.

Looks like another solid DL TR!

DL along with CO seem to be setting the service standards in the good old US of A.

If I had to choose between CO & DL I'd choose CO simply because of the Star Alliance tie up, if not for that, I think DL would be the choice carrier.

I agree with you about the fake wood toilet floors, they have these in the 764 fleet, just tacky!

Looking forward to the South American TR's you have planned.

BTW - my planned trip is looking like this, subject to change:-

LHR-MAD
MAD-MEX
MEX-BOG
BOG-LIM
LIM-GRU
GRU-EZE
EZE-MAD
MAD-LHR

Best Wishes

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinemhockey31091 From United States of America, joined Apr 2010, 89 posts, RR: 0
Reply 19, posted (4 years 7 months 4 weeks 1 day 14 hours ago) and read 18394 times:

Very nice report! I always love DL First class cabin. I have never done the SEA-JFK flight on DL only SEA-ATL and SEA-SLC I might have to make JFK one of my next stops!

User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 21
Reply 20, posted (4 years 7 months 3 weeks 6 days 22 hours ago) and read 17125 times:

Seattle airport is nice airport.


Airliners.net of the Future
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 21, posted (4 years 7 months 3 weeks 4 days 19 hours ago) and read 15430 times:

God, this was down memory lane ... even for me. This report is 4 years old - so thanks for commenting on it  .

Quoting jflchantha (Reply 17):
I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!
Quoting jflchantha (Reply 17):
It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.

= Interestingly, soon in 2007, I made my "transition" over to Star Alliance. Skyteam just does not give me the reach I need and Delta has *really* devalued the Skymiles program.

Quoting ba319-131 (Reply 18):
Another great report, thanks for posting.

= This was actually one of my first reports  .

Quoting ba319-131 (Reply 18):
If I had to choose between CO & DL I'd choose CO simply because of the Star Alliance tie up, if not for that, I think DL would be the choice carrier.

= Agreed.

Quoting ba319-131 (Reply 18):
BTW - my planned trip is looking like this, subject to change:-

LHR-MAD
MAD-MEX
MEX-BOG
BOG-LIM
LIM-GRU
GRU-EZE
EZE-MAD
MAD-LHR

= Are your dates finalized?

Quoting mhockey31091 (Reply 19):
Very nice report! I always love DL First class cabin. I have never done the SEA-JFK flight on DL only SEA-ATL and SEA-SLC I might have to make JFK one of my next stops!

= DL JFK ground crew though leave much to be desired.

Saludos,
A.



Live, and let live.
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