9VSWA From Singapore, joined Dec 2006, 58 posts, RR: 0 Posted (7 years 4 months 2 weeks 3 days 8 hours ago) and read 8787 times:
I just joined A.net although I have been a frequent visitor to the site since early last year. I decided my first post will be on my recently concluded family holiday to China. This is obviously my first trip report so please bear with me. The first post contains the SIN-PVG sector, while the PVG-SIN sector will be posted in a reply. 2. SIN-PVG
24 Nov 2006
A/c type: B777-212/ER
Pax load: 139/288
Scheduled departure time; 0740 local time
Actual departure time: 0756 local time
Scheduled arrival time: 1245 local time
Actual arrival time: 1238 local time
Cruising altitude/speed: FL380/ Mach 0.84
At 6.00am in the morning, the 4 of us (myself, my parents and my sister) left our home for Changi Airport. At that time of the morning, the journey was completed in just under half an hour, We met my grandfather, who was travelling with us, and the whole lot of us headed for SIA's First Class/Solitaire PPS Check-in area (my father is a Solitaire PPS member). My father and grandfather were booked in Raffles Class, but my father gave up his seat to my sister. The flight was departing from gate F51 today, which was a bus gate. We then proceeded on to the Silver Kris Lounge for some breakfast, breezing through immigration along the way.
Around 7.15, we left the lounge for the gate. We went by buggy, as my grandfather has slight movement difficulties. After passing through security, we headed down to ramp level to board the bus that would take us to the waiting plane.
With all remaining passengers on the bus, we left for the remote stand, passing several SIA aircraft at their gates, notably the *A-liveried 9V-SRE. After travelling for a few minutes, we arrived at 9V-SQH, which would be operating today's SQ826.
The SIN-PVG vv route is a very busy route, and thus i expected a full load today, particularly as the school holidays had just started here in Singapore.
Surprisingly, the plane was more than half empty. This naturally pleased me, as now I could move around finding the best place to take photos from while taxiing.
We taxied out, making a right turn to cross South Cross for a runway 02L takeoff. We lined up after an IC A320 had landed and cleared the runway. We accelerated almost instantly, never stopping after lining up. The takeoff roll was short, since the aircraft was light.
Following takeoff, I moved to seat 42D, since that whole block of seats was empty and there was no one behind. Shortly after, brunch was served. Today's menu: brunch from singapore to shanghai
Braised egg noodles with
minced pork in Oriental bean
sauce and pork dumpling
Chive omelette with chicken
sausage, roasted tomato and
from the bakery
Butter - Fruit preserve
Coffee - Tea
I opted for the noodles, as I'm not a big fan of eggs on planes. The food was the tasty, if a bit too salty for my liking. After my tray was cleared, I settled back to catch some sleep. I was rather disappointed that 9V-SQH was not yet fitted with the Wisemen 3000 AVOD system, the Krisworld system still operating on the 'loop' system. I managed to catch about 2h of sleep, after which I decided to walk around taking pictures.
We began our descent into Shanghai Pudong International about 40min before our estimated arrival time. The crew went about perparing the aircraft for arrival. Hot towels were distributed for passengers to freshen up before landing. As often is the case just before landing, many passengers headed for the toilet. About 15min before landing, the chief steward invited my parents and I up front to the Raffles Class cabin to join my grandfather and my sister. I was surprised that the second business section was empty save for 2 other passengers. A stewardess wished my family a good holiday in China, which I thought was a nice gesture on her part.
Some photos of the approach and landing:
The landing was smooth, one of the best I have experienced when flying the B777. You barely feel that the plane had touched the ground. The only inkling that the plane has touched down is when the thurst reversers engaged. The landing roll was short and we made a right turn off runway 35, taxing in to Pudong Terminal 1, eventually coming to a stop at gate 21.
I have to say that this was one of the best flights I have taken in recent time. Because of the light pax load, service was more efficient and the flight attendants were more friendly and less 'robotic'. Overall it was a very smooth flight throughout, little turbulence and a smooth landing to top it all off. That kind of flight makes me proud to call Singapore Airlines my national and personal favourite airline.
I will post the return leg tomorrow as I am too tired to write it now. I actually just flew home from PVG today (3 Dec 06). Hope you enjoyed reading this part of my trip report. All comments and feedback will be appreciated.
EDIT: I seem to have made a mess of the image linking. Will try to correct it later and add the images again.
Shamrock350 From Ireland, joined Mar 2005, 6276 posts, RR: 14
Reply 1, posted (7 years 4 months 2 weeks 3 days 1 hour ago) and read 8353 times:
Welcome to Airliners.net!
Nice report and don't worry about the images I look forward to seeing them though.
The meal sounds nice, my last flight with SQ was quite a while ago but I would love to fly them again someday.
Ryanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 5, posted (7 years 4 months 2 weeks 2 days 11 hours ago) and read 7801 times:
Let me give you a warm welcome to a.net. May you have many more wonderful surfing years ahead. I have been a member since God-knows when and I have not looked back since.
A great first attempt for report writing and I do echo the rest of the forum members by wanting to look at the pics taken during your flight.
Quoting 9VSWA (Thread starter): After passing through security, we headed down to ramp level to board the bus that would take us to the waiting plane.
Rather unusual for SIN, unless you are at the Budget Terminal. Was the terminal full of planes that morning that there were no available gates?
Quoting 9VSWA (Thread starter): I was rather disappointed that 9V-SQH was not yet fitted with the Wisemen 3000 AVOD system,
You know, on days when the WISEMEN is having menopause, getting it to work can be quite annoying. It is so slow sometimes that your fingernails would have grown a wee bit before your command is executed. So no, I have not had very good experiences with the "IFE that even other airlines talk about".
Quoting 9VSWA (Thread starter): A stewardess wished my family a good holiday in China, which I thought was a nice gesture on her part.
It helps that one of your family members is PPS. SIA loves to brown their noses to PPS pax because these are the passengers that gives them the bulk of their earnings. It will be indicated on the pax manifest who are the PPS pax and their seat numbers concerned. Hence, your dad probably got treated a little better than the rest. But it is little touches like these that makes SIA special
Can you imagine this happening on China Eastern (MU)? Probably nothing much happening in their planes except reading an inflight mag with spelling errors and staring at BODISENG ads on seat backs.
Welcome to my starry one world alliance, a team in the sky!
Ryanair!!!, I do not know whether the entire T2 was full that morning, but I note that all the gates we passed on the way to -SQH had SIA aircraft parked there. I agree with you that the Wisemen 3000 does have problems sometimes, I experienced this on my flight back from PVG. But nonetheless, I still like it because of the significantly larger number of movies available and the Audio-On-Demand.
03 Dec 2006
A/c type: B777-312
Pax Load: 308/332
Scheduled departure time: 0845 local
Actual departure time: 0848 local
Scheduled arrival time: 1420 local
Actual arrival time: 1410 local
Cruising altitude: FL360
Cruising speed: Mach 0.84
From before we left our hotel, things began to go wrong. We planned to leave for Pudong International at 6.00am, and had asked the hotel staff to arrange a vehicle for us to take us to Pudong International. However, when made dad made the request, he obviously omitted the "am" part. Thus the staff had arranged a vehicle for 6.00pm. We had no choice but to take 2 taxis to Pudong, since there were 5 of us, 5 bags and 1 rather large box. Thankfully, being so early on a Sunday morning, traffic was light all the way. It seems though, whenever someone tells a cab driver "airport", in no matter what country, cab drivers seem to always assume their passenger is in a hurry and will speed. So after hair-raising ride at the breakneck speed, we managed to reach Pudong safe and sound (if a bit shaken) in less than an hour.
We then made our way to SIA's check-in counters. Check-in took a rather long time this time, even though we checked-in at the First Class counter. It seemed that they had problems finding the upgrade number for my dad's Raffles Class upgrade. Eventually this was resolved, but not before at least 4 ground agents and the station manager had descended on the check-in counter. We proceeded on to security, where I got a rather rude shock when the security staff asked me to open my pencil case in my carry-on. This was the first time this had happened to me, even at Changi I had no problems going through security. Nonetheless, this was settled without and further incident and I left with my belongings intact, though I thought for sure they would confiscate the stapler I kept in my pencil case.
Today's aircraft, 9V-SYI, was parked at gate 24, at the far end of the terminal. SIA"s lounge at Pudong was also located at gate 24, and this was where we headed to. At the lounge, we helped ourselves to some breakfast. There was a wide selection of food available for an overseas station. In truth, I think the Silver Kris lounges are not quite good enough, the lounge in Changi even is not as great as some home base lounges of other airlines such as TG or CX. At 8.15, boarding for the flight commenced. I had been hoping for another light load today, but judging by the queues at the check-in area and the queue to board, I knew this was not going to be the case. Luckily for me, my dad had already agreed to give me his Raffles Class seat for this sector, even then I still found myself in a 100% full Raffles Class cabin.
We boarded around 8.25, and it seemed like an eternity before we finally pushed back. After push back, we started to make our way toward runway 35 for takeoff. We were made to hold twice, once for a passing JL 763, and then for A333 HS-TEL of TG and an A319/A320 of China Eastern. There were no landings on runway 35 during this time, and all 3 planes in front of us took off in quick succession. Soon we were lining up on 35. The takeoff roll was much longer than on my SIN-PVG sector, but we still used just over half the runway to lift off. We climbed straight out for around 3-4 min, before making a slight left turn out towards the coast. Shortly after takeoff, a steward came round with drinks. When he came to me, I pointed to a red glass and asked if it was watermelon juice, to which I got a nod. I promptly choice that and got my third bad surprise of the day - it was tomato! I guess the steward didn't hear me clearly or misunderstood my question. I gulped down the entire glass quickly, eager to get rid of that horrible red liquid.
Again on this sector, brunch was served. The menu:
A Fresh Start
A choice of apple, tomato or
freshly squeezed orange juice ( it just occurred to me that perhaps i should have read the menu earlier
A Healthy Note
Choice of cereals or yoghurt Cornflakes with milk or Birchermuesli Plain or fruit yoghurt
The Main Event
Selection of dim sum Oriental glutinous rice with preserved pork,
Shanghainese pork dumplings and prawn
A Sweet Note
From the bakery
Choice of bread rolls
Butter - Fruit preserve
A Connoisseur's Choice
Selection or tea
Brunch was served soon after the takeoff. I opted for the cereal and dim sum, which came highly recommended from the stewardess. This time at least, I wasn't disappointed. The dim sum was comparable to what is served in good Chinese restaurants. The dumpling skins were well and didn't break too easily while also being soft. The rice was soft and not overly sticky. I opted not to have any coffee or tea. The last time I tried gourmet coffee on SIA, I ended up having to make a trip to the toilet with an upset stomach. Nowadays I mostly just drink water and juice whenever I fly, regardless of airline
During this time, I amused myself by watching a kids' movie ( I am only 16). I was pleased that -SYI was fitted with the Wisemen 3000 AVOD system. After the movie finished and the last of my meal cleared, I decided to catch some sleep. The crew obviously thought that the Raffles Class passengers wanted sleep, so the lights in the cabin were dimmed, though not in the economy section I noticed. It was just when I was falling asleep when I noticed my screen go black and a red "No Signal" appear. Sure enough, one of the crew came on the PA a minute later to announce that Krisworld system was having problems and that they would restart it soon.
I fell asleep right after the announcement, about two and a half hours into the flight. I awoke about 45mins later, by which time that Krisworld system had been restored, thankfully. I was feeling a bit hungry, so while on a toilet trip I stopped at the galley and requested a bowl of instant noodles and an iced milo to go along ( so much for my just water and juice ). My food and drink were duly delivered to my seat in a couple of minutes. I found the noodles were overly seasoned - the stewardess must have used a whole packet of seasoning; the iced mile too diluted. My mid-flight snack was nowhere near as memorable as the main meal.
I spent the next hour or so listening to music. Thanks to the Audio-on-Demand, there were various albums available and I could pick and choose songs to create my own playlist. Approximately 40mins to landing, we started our descend into Singapore Changi. A typical scene just before landing, many passengers started making trips to the toilet. The cabin crew busied themselves with preparing the aircraft for arrival, collecting headsets and menus (I managed to sneak mine away). We continued heading southwards, flying over the east side of Malaysia and overflying Changi while on approach. About 10? miles south of Changi we made a sharp 180 degree right turn back up northwards on I think a visual approach for runway 02L. While turning, the gear was lowered and we continued descending into Changi. We flew straight in for 02L, sweeping past a CX aircraft holding short of the runway. The landing was rather hard, very unlike that of one week ago in PVG.We used up quite a bit of runway on the landing roll, by the time we slowed enough we had shot past the under construction-Terminal 3 and most of the C gates at Terminal 1. We made a right turn onto North Cross, taxiing past the central apron at Terminal 1. We then made another right turn, travelling on one of the parallel taxiways. We taxied for a while longer, coming to a stop at gate F54. With that, my holiday to China had come to an end.
My flight back home on the whole, was not as good as my outbound flight. The cabin crew were not as attentive or efficient as the crew on my outbound flight. I guess that could be due to the large pax load this time around. In terms of flying, it was no where as near a smooth flight. We encountered heavy turbulence throughout most of the flight, at one point it was so bad that all onboard services were suspended, for the safety of the cabin crew. The landing was also not as smooth, and the close proximity of the engine to my seat didn't make it any nicer.
I hope you all enjoyed reading my trip report and once again any feedback, good or bad, is appreciated. I don't travel that much, but I do have 1 or 2 upcoming trips. I might be going to Bangkok later this month, and almost certainly I will heading to Paris/London on SQ in Jan, which means I will be getting a chance to try SIA"s new cabin products!!!. I promise to write a report on those trips, if they do happen.
Christao17 From Thailand, joined Apr 2005, 934 posts, RR: 8
Reply 7, posted (7 years 4 months 2 weeks 2 days 7 hours ago) and read 7667 times:
Welcome to a.net and a very nice first post. Sounds like you had a fun trip. Good on SQ to invite the rest of the family up to Raffles for landing so you could deplane together; despite some experiences I've had that leads me to conclude that they aren't providing quite as stellar a level of service as they used to, SQ still knows how to make the difference.
Ryanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 10, posted (7 years 4 months 2 weeks 1 day 19 hours ago) and read 7216 times:
Quoting 9VSWA (Reply 6): In truth, I think the Silver Kris lounges are not quite good enough, the lounge in Changi even is not as great as some home base lounges of other airlines such as TG or CX.
I agree... However, one must understand the contraints on Changi's T2. I am sure the new lounge at T3 will be out of this world to bring it on par with the carriers you mentioned. That being said... you should venture a little up north to take a peek at MAS's Golden Lounge in KLIA. For a supposed "sub-standard" carrier, their lounge beats almost anyone hands down.
Quoting 9VSWA (Reply 6): When he came to me, I pointed to a red glass and asked if it was watermelon juice, to which I got a nod. I promptly choice that and got my third bad surprise of the day - it was tomato!
Again, another mute steward. Somehow, I have never got stellar service from the male members of the cabin crew before.
Quoting 9VSWA (Reply 6): Sure enough, one of the crew came on the PA a minute later to announce that Krisworld system was having problems and that they would restart it soon.
Another menopausal day for WISEMEN, I guess?
Quoting 9VSWA (Reply 6): About 10? miles south of Changi we made a sharp 180 degree right turn back up northwards on I think a visual approach for runway 02L.
Approaches are ILS, not visual.
Welcome to my starry one world alliance, a team in the sky!